http://m.getsatisfaction.com/companies/alesis/topics?page=1 Topics in Alesis 1970-01-01T00:00:00Z 7323 4694 141 2445 0 198 http://m.getsatisfaction.com/topics/7865816 7865816 Alesis Samplepad Pro NO AUDIO OUTPUT after firmware upgrade?! 2019-03-20T13:54:49Z 2019-03-18T23:05:43Z Mike W http://m.getsatisfaction.com/people/9978420 https://www.gravatar.com/avatar/b17cabf00c11f985b9d05674c3888c68?d=identicon&s=55&r=PG mike_w_j8t4rsfjw0y13 After factory reset and then upgrading the firmware on my samplepad pro, I now have NO AUDIO OUTPUT. Both of the main outputs and the headphones are silent. Pad seems to be responding to hits. I have seen other posts regarding this, but no solutions... Thank you for your help! question active 1 2 1 comment no output, firmware upgrade issues, factory reset http://m.getsatisfaction.com/topics/7865892 7865892 the choke is not working on my nitro mesh kit and also there is a lot of play in the kick pedal, how can i adjust both of them. 2019-03-20T13:43:56Z 2019-03-19T05:00:50Z Dr Sahil http://m.getsatisfaction.com/people/9978613 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11394401/photo_medium.jpgsz400 dr_sahil question active 1 2 1 comment http://m.getsatisfaction.com/topics/7866006 7866006 Single mesh head value? 2019-03-20T13:17:00Z 2019-03-19T13:34:06Z Emmanuel Perez http://m.getsatisfaction.com/people/9979102 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11394580/photo_medium.jpgsz400 emmanuel_perez_gkvk5xstjj3d7 I recently purchased an Alesis Surge on a sale for $400. I've been loving it! However when I wanted to buy an extra 10'' mesh head to expand my kit they run for about $200 everywhere. I am really confused by this value proposition, I mean how can I buy a whole 8 piece kit for just double of what only one pad costs? How can I buy a whole nitro kit for less than the price of two pads? I'm a little baffled by this. Are there any 3rd party options for me that would work with the dm7 module? question complete 2 2 1 comment surge, 10 inch mesh head, price http://m.getsatisfaction.com/topics/7866424 7866424 HI-HAT PRO X 2019-03-20T11:44:35Z 2019-03-20T11:44:35Z jaggonzalez13 http://m.getsatisfaction.com/people/9973275 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11392383/photo_medium.jpgsz400 jaggonzalez13 Since I can not use Alesis Hi-hat Pro X with my Crimson II battery kit, even though in my module the option to configure it appears, what options does Alesis offer me to expand my kit with a hi-hat? with support and pedal with which to get a more real effect when it comes to practice?<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1781887/RackMultipart20190320-3250-hjttgj-20190315_092553_inline.jpg?1553082235" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7865344 7865344 Cannot update Alesis Vortex 2 Wireless 2 to latest firmware (1.1.5) 2019-03-20T00:49:53Z 2019-03-17T15:01:19Z Chinh Do http://m.getsatisfaction.com/people/9977060 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11393828/photo_medium.jpgsz400 chinh_do_4xhalg7qir549 I am trying to update to the current firmware version 1.1.5 (to try to solve stuck notes problem) but the Firmware Updater does not seem to do anything. I followed the instructions (turn device off, hold C/Eb key while turning on, etc). When I click the Next button nothing happens: no progress bar on either Windows or the keyboard itself. The Next button is still clickable after I click it the first. I have tried on two different Windows machines with the same result. Any ideas? I have contacted support but after the first generic reply ("Don't run the firmware on the computer until you have put the Vortex in firmware update mode first. If you launch it to soon, it will not take."), I responded to that but didn't get any further support. <br /><br /> I have tried: <br /> - Running the Firmware Updater and follow the instructions on screen (1. Turn device off, 2. While holder lower C/Eb, turn it on, 3. Press the NEXT button. <br /> - Putting the keyboard in firmware update first (Press lower C/Eb and turn on - see UUU on keyboard display), then run the Firmware Updater. <br /><br /> When I press the NEXT button nothing happens. The program does seem to detect the keyboard/transmitter as it shows "Device's current firmware version: 1.0.1. Update to firmware version 1.1.5". I would think if it cannot proceed, the program would at least display some sort of error message or something... but nothing. <br /><br /> Thanks for any help. My Vortex Wireless 2 is basically useless right now. <br /><br /> CD problem active 2 2 1 comment http://m.getsatisfaction.com/topics/7415376 7415376 Do dual zone cymbals work with the Alesis Nitro? 2019-03-19T21:46:20Z 2017-01-06T16:34:01Z AaronD http://m.getsatisfaction.com/people/8879065 https://www.gravatar.com/avatar/11117cf76f7b2a0de0a15c126b41ee0d?d=identicon&s=55&r=PG aarond_49u5040aqd7z3 I'm connecting to my computer through midi, and so far I absolutely love the Alesis Nitro but I'm looking to add a larger ride cymbal with dual zone capabilities. Before purchasing, I'm just looking to make sure the Nitro is compatible with dual zone ride cymbals. Thank you. question complete 7 5 1 comment http://m.getsatisfaction.com/topics/7865735 7865735 How to tilt skate drum on nitro mesh unit 2019-03-19T19:46:19Z 2019-03-18T19:09:12Z Ronald L. Cypher http://m.getsatisfaction.com/people/9978274 https://www.gravatar.com/avatar/a3d3c38a3a696a6738ab96101ac3d1c2?d=identicon&s=55&r=PG ronald_l_cypher Is there a way to tilt the snare drum on the nitro mesh? question complete 2 2 1 comment http://m.getsatisfaction.com/topics/7865824 7865824 Alesis Multimix 8 USB FX dead channels and no effects 2019-03-19T19:01:54Z 2019-03-18T23:34:05Z Noneya http://m.getsatisfaction.com/people/9978441 https://www.gravatar.com/avatar/224e0dafd474a1b2ea020fce929425cc?d=identicon&s=55&r=PG noneya_938cq9abvc7s2 Four year old Alesis Multimix 8 USB FX with dead channels 2 & 3 and effects stopped working. Common problem? Any ideas for a home repair? question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7865885 7865885 Do not buy the Strike kit! It is no where near pro quality! 2019-03-19T16:51:38Z 2019-03-19T04:19:49Z Wade Trahan http://m.getsatisfaction.com/people/9899525 https://www.gravatar.com/avatar/0e4418840d8887410322733506d29f1c?d=identicon&s=55&r=PG wade_trahan My kit is absolutely junk! Ywo months and ive yet to enjoy it! Fist day, ride cymbal was broke on arrival. Two months and still haven’t received a replacement! First set of hi hats, junk. Second set of hi hats, still junk! Poor build quality! Replaced with better brand along with a new ride cymbal of a better brand. Im fighting foam pillars falling off and over in all my toms! Every gig on every weekend i have to open drums up and repair! They sent me two out of the four replacement pads but sent me the first generation pads wjere the wiire is so tight and stressed, either the wire will break or the plate will crack, which was the initial problems with the pads! So right now out <br /> Of the whole kit im using the 14”, 10”,12” pad and one cymbal. I trigger my acoustic kit cause i get better result. Oh and almost forgot, on my second module cause the first one had so much noise in the head phone output and would make a funny machine gunning sound when playing. Second one froze up on my 3 time in a four hour gig but has been ok since! Every gig im on pins and needles just waiting for the next thing to fail! Take my advice, buy something of real professional quality! problem 2 2 1 comment http://m.getsatisfaction.com/topics/7866077 7866077 Out of the Box the Strike Multipad Appears to Have a Glitch in Edit: START/STOP Mode 2019-03-19T16:29:00Z 2019-03-19T16:29:00Z Dana Paul http://m.getsatisfaction.com/people/9979244 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11394639/dana-kamide-singer-band-orlando_medium.png dana_paul_h4bhg498fdemw Hi Bill, <br /><br /> (I posted this in another topic, my apologies for the double post, I thought it might be better to create it's own topic) <br /><br /> My Strike Multipad, which I have yet to use live as planned, has had a glitch from the start. I purchased the Strike Multipad in December for the purpose of immediately using it live for my full time music touring show. I want to use the Strike primarily for triggering full stereo backing tracks and loops. Unfortunately due to a glitch where, after loading several wav samples, then entering into the START/END Edit feature, it works for a couple wavs then begins to glitch out and cease from working at all on any other samples. In START/EDIT mode the machine re-draws the wav form over and over. Last night I updated to the new firmware, 1.2, then reset to factory settings and loaded up some 3-4 minute loops. And the START/END feature in the EDIT function worked on 2 to 3 wav files but then began to glitch out again, rendering the START/EDIT feature permanently inoperable. It does NOT happen on the same file. All files are 44.1/16 I have not been able to use the STRIKE Multipad live, as planned, so I had to resort back to using 2 Roland SPD-SX pads. I have attached two photos showing that in edit mode, START/STOP, it draws the wav form all the way then it appears half, then tries to re-draw and over and over that cycle goes without my touching the machine :( I would really love to get the Strike working properly. Any advice? Thank you! <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1781773/IMG_2339.jpg?1553012828" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1781773/IMG_2339_inline.jpg?1553012828" /></a> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1781774/IMG_2340.jpg?1553012839" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1781774/IMG_2340_inline.jpg?1553012839" /></a> problem 0 2 1 create strike, multipad, glitch, start, stop, edit http://m.getsatisfaction.com/topics/7861544 7861544 Strike Multipad has several issues? 2019-03-19T16:17:38Z 2019-03-06T17:25:20Z Paap http://m.getsatisfaction.com/people/9967300 https://www.gravatar.com/avatar/48be008d5fdea6087e246bd998357669?d=identicon&s=55&r=PG paap Hello. <br /><br /> Alesis Strike Multipad is fantastic drum sampler and has a potential to beat any other similar product on the market but I have some serious issues with my unit, bought just few days ago in US. <br /> Please help to solve ASAP. Until then it is quite useless. <br /> PS: There is no computer involved. <br /><br /> Crosstalk issue. <br /> It happens right within the first kit and between random pads. Even a pad which is completely switched off (no sound A or B) will still trigger another pad with any threshold setting. <br /> There seem to be no settings to avoid this failure and it will ruin all sounds and operation with this kit. <br /><br /> Latency. <br /> There is noticeable latency on playing over pre recorded loops. <br /> In drumming such mistake is not acceptable. <br /> PS: There is no computer involved. <br /><br /> Looper latency is also too long for several layers, even second leyer is problematic. <br /><br /> Display will hang and all operation will stop time to time. <br /><br /> Too long time for Kit loading. <br /> This is annoying, especially in live situation. What can be done? <br /><br /> Missing “back” button. <br /> No big deal but it would help a lot in navigation. <br /><br /> Is there some sort of Wave manager available or in development? <br /><br /> I cannot find anything about these issues in user manual or Alesis webpage. problem active 2 3 1 comment http://m.getsatisfaction.com/topics/7864642 7864642 Strike Multipad Quantize is a MUST 2019-03-19T12:21:36Z 2019-03-15T02:51:25Z Rick http://m.getsatisfaction.com/people/9975185 https://www.gravatar.com/avatar/33e511df2304f0cadaca9d227613658e?d=identicon&s=55&r=PG rick_1t7uecu0ftq81 I'm not a Drummer but can play reasonably in time. That being said, I must quantize my playing when looping. Not having that feature might cause me to return this unit for a refund. Will this happen anytime soon? question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7864131 7864131 Latency issues on Strike Multipad. 2019-03-19T04:23:46Z 2019-03-13T20:13:30Z Júlio Figueirêdo http://m.getsatisfaction.com/people/9974027 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11392669/photo_medium.jpgsz400 j_lio_figueir_do I just bought this Strike Multipad.<br /> I went crazy about the whole looping thing and stuff, but man I was wrong.<br /> This thing has a latency that's too much to live with.<br /> I have tried everything within my knowledge but nothing worked.<br /> The delay is like a flam beat. the difference between the strike - no pun intended - and the sound coming out of my speakers is huge, to my ears at least.<br /> This thing looks promising, but this is a very serious issue that needs to be addressed.<br /> Any word for the brother from south of the Equator?<br /> Cheers from Brazil! problem active 4 5 1 comment http://m.getsatisfaction.com/topics/7790396 7790396 To buy or not to buy a strike pro? 2019-03-19T04:23:28Z 2018-09-09T20:39:35Z Carl Forgues http://m.getsatisfaction.com/people/9784765 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322431//platform/profilepic/_medium. carl_forgues Hi, <br /><br /> I know that there's tons of posts like mine but still. <br /><br /> I'm looking to buy a new E-Drum. It will be used for playing live (2-3 times a month) and rehearsal (1hr a day). <br /><br /> I am not too familiar with Alesis. Have been a Roland user for decades. I was looking for a TD30 at first but as you know, Roland doesn't make them anymore. The Td25 is great but the sound module is a big joke and the TD50 is way too expensive. That brings me to the Strike pro. I've discarded Yamaha as i hate their pads and wasn't impressed with the sound library either. <br /> I've read good, bad, really good and really bad things about the Strike pro and i want to hear from those who have one. <br /><br /> So, Strike pro: yes or no based on your experience? <br /><br /> Also, what about customer service. Sent a few questions 1 week ago <br /> And no answer yet. If there's issues with the kit in the future, i want <br /> A company that is proactive to fix it. <br /><br /> Thanks a lot. question complete 16 6 1 comment http://m.getsatisfaction.com/topics/7400836 7400836 How to use Alesis MultiMix Firewire 8 and 16 with OS 10.12 Sierra 2019-03-19T01:46:04Z 2016-12-18T18:48:41Z Frank Anderson http://m.getsatisfaction.com/people/8851453 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10972416/14955920_1776344212614499_1182938650695139877_n_medium.jpg frank_anderson_10hymj291xuwx Thought I'd help anyone struggling with getting these great little mixers to work with the latest MacOS .. here's what I did. <br /><br /> (A link to my Dropbox containing the two files I used below.) <br /><br /> 1. Download and run Kext Utility <br /> 2. Download AlesisFirewire.kext <br /> 3. Drag and drop AlesisFirewire.kext into Kext Utility and let it do its thing <br /> 4. Restart your computer into Recovery Mode (restart and wait for the computer screen to go completely black. Then press and hold 'Command' and 'R' and don't let up until you see the Apple logo) <br /> 5. Open Terminal and type csrutil disable <br /> 6. Restart your computer <br /><br /> Working perfectly with my MacBook Pro (15 Inch Early 2011) running MacOS Sierra 10.12 and Adobe Audition Creative Cloud. <br /><br /> credit to Joshua Gunty for the idea that got me half way there and to Maetis with the tip to disable CSR Utility to push it past the goal line. <br /><br /> Here's a link to my Dropbox with the Alesis kext and Kext Utility <br /><br /> <a href="https://www.dropbox.com/sh/9xspz3mhc3vdjnj/AACLaT3CqhqxA9xXrrdPMX7ta?dl=0" rel="nofollow">https://www.dropbox.com/sh/9xspz3mhc3...</a> <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1525026/ScreenShot2016-12-18at11.54.25AM.png?1482086431" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1525026/ScreenShot2016-12-18at11.54.25AM_inline.png?1482086431" /></a> idea complete 30 22 4 comment os sierra support