http://m.getsatisfaction.com/companies/bluejeans_sandbox/topics?page=1 Topics in BlueJeans 1970-01-01T00:00:00Z 4 2 0 0 0 4 http://m.getsatisfaction.com/topics/7352802 7352802 This is a test 2016-11-08T17:47:05Z 2016-11-08T17:47:05Z Nihal Mirashi http://m.getsatisfaction.com/people/7871647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10690055/PicforCommunity_medium.JPG nihal_mirashi Want to see if the FAQ<br /><br /><br />&nbsp; question 0 1 1 create http://m.getsatisfaction.com/topics/7033869 7033869 Service Advisory and FAQ on Plugin sunsetting 2016-06-21T00:05:19Z 2016-06-21T00:05:19Z Nihal Mirashi http://m.getsatisfaction.com/people/7871647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10690055/PicforCommunity_medium.JPG nihal_mirashi Hi friends,<br /><br /> Recently, major browser vendors have either ended support for their plugins or announced they will be ending plugin support in the near future. As industry leaders move away from plugin technology, BlueJeans is taking this opportunity to create an even better video experience for you and your users. &nbsp;<br /><br /> &nbsp;As of September 1, 2016, desktop users will have two great ways to use BlueJeans:<br /><br /> <ul><br /> <li><a href="http://bluejeans.com/downloads" rel="nofollow" target="_blank" title="Link http//bluejeanscom/downloads">BlueJeans Application</a>. The richest BlueJeans experience.</li><br /> <li>Google Chrome. A fast, lightweight, and download-free experience.</li><br /> </ul><br /> &nbsp;<b>What does this mean for you and your users? </b>&nbsp;<br /><br /> <ul><br /> <li>Enhanced user experience. Because the BlueJeans application delivers a higher quality audio and video experience, your support department should expect fewer requests, higher satisfaction ratings, and faster adoption.</li><br /> <li>Easier to deploy. Users can install the BlueJeans application on their own. Windows administrators also have the option to push the BlueJeans application as an MSI.</li><br /> <li>Tighter security. With all users on a secure application, IT prevents problems caused by weaknesses in browser security.</li><br /> </ul><br /> Starting on September 1, users who access BlueJeans Meetings using Internet Explorer, Firefox, or Safari will be prompted to install the BlueJeans application. Users who access BlueJeans Primetime as a moderator or presenter will be prompted to install the BlueJeans application.<br /><br /> We have put together a list of the commonly asked questions about this announcement, along with our responses. Please feel free to post your query in the community if there is any specific question that you don’t see answered here.&nbsp;BlueJeans is committed to delivering end-to-end video experiences that people love and we look forward to any questions or comments you may have.<br /><br /> <br /><br /> 1.&nbsp;&nbsp;How do BlueJeans administrators benefit?<br /><br /> Change is never easy, especially for larger organization. That said, we’re confident that this transition will make life easier for IT:<br /><br /> <ul><br /> <li>Tighter security and more reliable. The legacy NPAPI technology has been the leading cause of hangs, crashes, and security incidents in browsers.</li><br /> <li>Easier to deploy. Users can install the BlueJeans application on their own. Windows administrators also have the option to push the BlueJeans application as an MSI.</li><br /> <li>Better user experience. Because the BlueJeans application delivers a consistently better experience, support departments should expect fewer support requests, higher satisfaction ratings, and faster adoption.</li><br /> </ul><br /> 2.&nbsp;&nbsp;Will the BlueJeans application work on my computer?<br /><br /> There is no change to system requirements (such as CPU and RAM) for the BlueJeans application.<br /><br /> 3.&nbsp;&nbsp;What if I don’t install the BlueJeans application on my computer?<br /><br /> Guests without the BlueJeans application can use BlueJeans:<br /><br /> <ul><br /> <li>On their computer using Google Chrome, no app or plugin required</li><br /> <li>With standards-based room system (Cisco, Tandberg, Polycom, Sony, Lifesize, etc.)</li><br /> <li>On their mobile device with the BlueJeans apps for IOS and Android</li><br /> <li>By telephone&nbsp;</li><br /> </ul><br /> 4.&nbsp;&nbsp;What if an user doesn’t have admin privileges to install the BlueJeans application?<br /><br /> The BlueJeans application does not require admin privileges. &nbsp;The installation follows the same installation flow as the plug-in. We have done lots of testing and proven that if a User can install the plugin they will be able to install the app.<br /><br /> 5.&nbsp;What if the application won’t install due to our Antivirus or Security systems put in place?<br /><br /> If you had to whitelist the plug-in you will also have to whitelist the BlueJeans application. &nbsp;<br /><br /> 6.&nbsp;&nbsp;&nbsp;What if we use a central system for distributing applications?<br /><br /> BlueJeans support both user and admin MSI files on our <a href="https://bluejeans.com/downloads" rel="nofollow" target="_blank">download page</a>.<br /><br /> &nbsp;<br /><br /> &nbsp;<br /><br /> &nbsp;<br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> update 0 1 1 create http://m.getsatisfaction.com/topics/7013766 7013766 Sneak Peek: Here's what's coming in BlueJeans 3.1.1 2016-05-25T23:19:27Z 2016-05-25T23:19:27Z Nihal Mirashi http://m.getsatisfaction.com/people/7871647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10690055/PicforCommunity_medium.JPG nihal_mirashi Hi friends,&nbsp;<br /><br /> At BlueJeans, we create&nbsp;video experiences that people love. We are in the final stages of preparing for our latest release and I am excited to give you a preview into some of the enhancements included in this release!&nbsp;<br /><br /> <b>1. <u>Meetings are now even easier to join:</u></b>&nbsp; With the updated messaging in the Meeting Join Flow, participants can quickly tell if they have yet to join the meeting. &nbsp;<br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422799/18038-1jyhu43_inline.jpg?1464282099" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422799/18038-1jyhu43_inlinejpg1464282099" /><br /><br /><br /> Participants can also now adjust camera/microphone settings prior to joining the meeting and simply click the big green "Join Meeting" button to enter.&nbsp;<br /><br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422387/4323-127gw5s_inline.jpg?1464218797" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422387/4323-127gw5s_inlinejpg1464218797" /><br /><br /> Call Me and Dial In options are now more visible at top of the user interface. Participants can also skip this page by clicking on “I’m already on the phone”.<br /><br /><br /> <b><u><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422888/4323-1cwi8wr_inline.jpg?1464291275" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422888/4323-1cwi8wr_inlinejpg1464291275" /><br /></u></b><br /><br /> <b>2. <u>Easier to&nbsp;invite others</u></b>: We have a new interface view for a single participant in the meeting. The new heading confirms that the user is the first person in the meeting and it is easier to invite others with one click. &nbsp;<br /><br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422391/4323-43p26t_inline.jpg?1464219134" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422391/4323-43p26t_inlinejpg1464219134" /><br /><br />Ever scroll through the Participant Panel to see who’s missing? Us too. That’s why we have made it easy to invite participants right from the Participants panel!<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422804/4323-n099kx_inline.jpg?1464283109" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422804/4323-n099kx_inlinejpg1464283109" /><br /><br />Our newly designed meeting invitations will help get you into your meeting faster.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422813/4323-1tilgxl_inline.jpg?1464284134" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422813/4323-1tilgxl_inlinejpg1464284134" /><br /><br />We have also redesigned the user invitations to give your new users all resources they need to get started.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422810/18040-jzm95f_inline.jpg?1464283479" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422810/18040-jzm95f_inlinejpg1464283479" /><br /><br /><b>3. <u>Easy to Share:</u></b> &nbsp;If you are a power user, you will love this! Preview thumbnails of each screen and choose the right document or presentation before you start sharing.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422394/18040-1rwy9bn_inline.jpg?1464219418" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1422394/18040-1rwy9bn_inlinejpg1464219418" /><br /><br /><br />Got questions? Please contact your BlueJeans Customer Success Manager or email <a href="mailto:success@bluejeans.com" rel="nofollow" target="_blank" title="Link mailtosuccessbluejeanscom">success@bluejeans.com</a><br /><br />Thank you! update 0 1 1 create http://m.getsatisfaction.com/topics/6944254 6944254 Celebrating our community champions! 2016-03-04T18:38:26Z 2016-03-04T18:38:26Z Nihal Mirashi http://m.getsatisfaction.com/people/7871647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10690055/PicforCommunity_medium.JPG nihal_mirashi <span>This month, I am introducing our </span><span>Meet the Champions</span><span> series which features our #AWESOME community experts. In this series, we’ll learn more about who they are and what makes them exceptional at what they do</span><span>. There are several members who dedicate many hours that make our community so great!</span><br /><br /><br /> We are kicking the series off with our longtime member and partner, <a href="https://getsatisfaction.com/people/ash_azzopardi" rel="nofollow" target="_blank">Ash Azzopardi</a> from Red Hat. <br /><br /> <img alt="IMG_1249JPG" height="487" src="https://lh6.googleusercontent.com/97kc-e4U39dkUExiBeriNd2qtCiByyvtCimcI_0CKOXLsUFhWESGmQOWg6-_jHA7NAlxIhQLGceC11330KLCDjcq2-BJNKRTojaNmu_8eSOIqoX7hUATJo7VKgLamRojhYLk1Mnr" title="Image: https://lh6.googleusercontent.com/97kc-e4U39dkUExiBeriNd2qtCiByyvtCimcI_0CKOXLsUFhWESGmQOWg6-_jHA7NAlxIhQLGceC11330KLCDjcq2-BJNKRTojaNmu_8eSOIqoX7hUATJo7VKgLamRojhYLk1Mnr" width="364" /><br /><br /> Many of you know Ash already from his active community participation over the last 3 years. For those of you who don’t, here’s his profile. <br /><br /> <img alt="Profilejpg" height="417" src="https://lh4.googleusercontent.com/_2LBjCjcePl1Yk2hto5hvPbq3YXpPBiAFBpQbDXbSMAPoQhQqF3C6Ip517feU6fOpIkU4BmMhwOuPzR_6hus_ZCoTD8Z7_ws5TXODSi1YcyOP4KRqMOw13KWhKPIGJtyF0FKkMZr" width="624" /><br /><br /> Yes, you are reading that correctly, over 5000 points! You can see his responses <a href="https://getsatisfaction.com/people/ash_azzopardi" rel="nofollow" target="_blank">everywhere</a> throughout the community threads and it is truly remarkable how much time &nbsp;and energy Ash has devoted to answering questions and providing ideas/suggestions to enhance the BlueJeans experience. I recently got a chance to sit down with Ash to discuss his thoughts on the BlueJeans community experience.<br /><br /> Q: Can you describe how you engage with BlueJeans?<br /><br /> Ash: I work with Blue Jeans to understand where the company is headed to help me stay ahead of the technology curve, whether it is video communications, office/business process systems or even the merging of these technologies to ultimately increase end user productivity. <br /><br /> Q: How are you using the BlueJeans Community for your needs? <br /><br /> Ash: I find the community a very valuable resource for collaborating with my peers in other industries, sharing tips, and swapping ideas on how I can optimally use BlueJeans today. I am looking for common ground on how to centralize video communications requirements or even proliferate the adoption of video via non traditional methods. &nbsp;This is where I can make use of the community to see how others are solving these issues. <br /><br /> It has been encouraging to see my colleagues at Red Hat feel empowered to reach out to the BlueJeans community directly for information. We are learning a lot from our peers in the community who come from education and healthcare verticals, specifically around best practices in eLearning for video communications. <br /><br /> Q: What are your passions outside work?<br /><br /> Ash: I’ve been married to my lovely wife for 10 years, and we have two beautiful girls. Recently I have been teaching them how to swim and ride bikes. I am an avid rugby player as I am originally from UK and played the sport all the way from school to adult league. There is a good integration program between college grads and rugby teams in North Carolina. I recently participated in a 5K color run which was a lot of fun. Participants just have to turn up wearing white clothes and get ready to get spattered with paint as they complete the run! <br /><br /> <img alt="IMG_0855JPG" height="388" src="https://lh4.googleusercontent.com/gnl-P4h6UyQGhb3hrmBGtfUlOh-99EOUUfxueeOdCnKa20c2mHzILr1fqwZQlBhM6Jrj7-aPzAkIf2FNaHGRmirMcVY8VXvhNEsmiNNvScFihALwlbdZWXTRcVvEu_A2mZfskX45" width="388" /><br /><br /> ********************************************************************************************************<br /><br /> THANK YOU Ash for making the BlueJeans community amazing! We appreciate all that you do. question 0 1 1 create