http://m.getsatisfaction.com/companies/citrixsharefile/topics?page=1 Topics in Citrix ShareFile 1970-01-01T00:00:00Z 4875 2380 699 1487 0 1527 http://m.getsatisfaction.com/topics/7857516 7857516 API Create Employee function 403 Authorization failed 2019-02-23T13:34:33Z 2019-02-23T13:34:33Z Marc Gut http://m.getsatisfaction.com/people/9956731 https://www.gravatar.com/avatar/1122ac3d3fcc20737d0f31adbac7704e?d=identicon&s=55&r=PG marc_gut Since a few days we get an error from the api, when using the /Users/AccountUser function.<br alt="" name="" rel="" target="" title="" type="" value="" />The Error is<br alt="" name="" rel="" target="" title="" type="" value="" />{<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "code": "Forbidden",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "message": {<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; &nbsp; &nbsp; "lang": "en-US",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; &nbsp; &nbsp; "value": "Authorization failed: AccountUser.You are not authorized to perform this operation."<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; },<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "reason": "NotAuthorized"<br alt="" name="" rel="" target="" title="" type="" value="" />}<br /><br />The API creates a client user but not en employee. With the same authentication i can create a client user using /Users withouth a error.<br /><br />So it seems that only the /Users/AccountUser function is not working right.<br /><br />Do you have any ideas what the problem could be?<br /><br />I have tested with our application who is using the api and also postman gives exactly the same error message. problem 0 1 1 create http://m.getsatisfaction.com/topics/7857386 7857386 sharefile request list excel upload multiple assignee 2019-02-22T23:18:58Z 2019-02-22T23:18:58Z Richard Wagner http://m.getsatisfaction.com/people/9956261 https://www.gravatar.com/avatar/a58652c39bbfb64c9e26bb0c36fdc633?d=identicon&s=55&r=PG richard_wagner_843oozeetk8dc When using the excel upload feature for the sharefile request list you are not able to add more then one assignee email to the upload.&nbsp; Once the file is uploaded you can add additional emails.&nbsp; You should be able to add multiple emails at the initial upload problem 0 1 1 create http://m.getsatisfaction.com/topics/7704364 7704364 Send Email with .NET API call. Samples / Examples required. 2019-02-22T22:52:22Z 2018-03-15T15:16:28Z Chris http://m.getsatisfaction.com/people/9583047 https://www.gravatar.com/avatar/2b8d32213ae6403a9876f4f962bc2c99?d=identicon&s=55&r=PG chris_3lkg7oed9qam6 Are there any examples / samples of how to send an email via the API in C# or VB.net? I have downloaded the available sample for uploading a file but cant find one for emails.&nbsp; question 31 5 1 comment http://m.getsatisfaction.com/topics/7857345 7857345 Rightsignature's Arch Nemesis... 2019-02-22T22:33:15Z 2019-02-22T20:56:22Z Troy Bravenboer http://m.getsatisfaction.com/people/9956193 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11385866/photo_medium.jpgsz400 troy_bravenboer Imagine a terrible no-good world where things are&nbsp;SO CLOSE to perfect... But just a little off.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><u alt="" name="" rel="" target="" title="" type="" value="">You know... </u><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><i>• When your crush goes to hug you but&nbsp;actually&nbsp;hugs your friend</i><br /><br alt="" name="" rel="" target="" title="" type="" value="" /><i>• When someone cuts a cake, without going through the center</i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><i>• When someone folds a piece of paper not quite perfectly in half.</i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><i>• When someone mixes skittles and M&amp;M's</i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />That is close to what its like to build a form on rightsignature.&nbsp; <br /><br /><u>Your program is</u><br /><br /><i>• Beautiful</i><br /><br /><i>• Easy to use</i><br /><br /><i>• Better than your competition (in most ways)<br /></i><br /><i><strike>• Perfect</strike></i><br /><br /><b><i>HOWEVER</i></b><br /><br />It's an OCD-ers netherworld!&nbsp; <br /><br />There are NO organizational tools... and we are building on top of forms that have been created in Adobe where everything is SIMPLE AND EASY to align.<br /><br /><br /><br /><u>PLEASE ADD THESE SIMPLE FEATURES TO FORM CREATION</u><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">*Multiple Field Selection&nbsp; &nbsp; &nbsp; &nbsp;</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">*Align Multiple Fields (verticle/horizontal alignment)</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">*Format Field Height &amp; Width of Text boxes.</b><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 2 3 3 comment http://m.getsatisfaction.com/topics/7856860 7856860 SSO Configured but still getting confirmation prompts for new users 2019-02-22T22:08:46Z 2019-02-21T18:23:19Z Systems Administrator http://m.getsatisfaction.com/people/9955074 https://www.gravatar.com/avatar/2a39f3e98360826fa32863fb4a05102b?d=identicon&s=55&r=PG systems_administrator_7o7mqfk3qpt2l We have SSO successfully enabled but newly added users still get the verification prompts.<br alt="" name="" rel="" target="" title="" type="" value="" />I've gone through these articles but they haven't helped pinpoint the issue:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://support.citrix.com/article/CTX234702" name="" rel="nofollow" target="" title="" type="" value="">https://support.citrix.com/article/CTX234702</a><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://support.citrix.com/article/CTX208557" name="" rel="nofollow" target="" title="" type="" value="">https://support.citrix.com/article/CTX208557</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The behavor we're experiencing is that on first login for a new user, they get prompted to go through the verification process which tries to set a password and fails because SSO is enabled. If a user simply closes that browser tab and navigates back to the login page a second time, they are not prompted and SSO works as intended.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Support have been unable to assist or even verify if this behavior is expected and I'm hoping someone here can help.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The articles point to this behavior:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If any of the following is true on a ShareFile account where SAML is enabled on the account AND properly configured, then ShareFile will auto-confirm the user upon user creation:<ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">The user does not have permissions to change his/her ShareFile password AND does not have any admin permissions.</li><li alt="" name="" rel="" target="" title="" type="" value="">If Request SSO Login is set to ‘yes’ under Admin Settings – Security – Login &amp; Security Policy – SAML Optional Settings AND the employee does not have any admin permissions.</li><li alt="" name="" rel="" target="" title="" type="" value="">The login page for your ShareFile account is set to auto- redirect to your SAML login page, then all employees will be auto confirmed.</li></ol><br alt="" name="" rel="" target="" title="" type="" value="" />So to tick each one off:<br />1. when our users are created they have no password permissions, nor do they have any administrative permissions.<br />2. SSO login is set to yes and again, our employees do not have admin permissions.<br />3. Our login page is redirected to our SAML login page.<br alt="" name="" rel="" target="" title="" type="" value="" /><br />So by all accounts, our employees should not be getting the verification prompts.<br /><br />If anyone can assist it would be really appreciated. problem 6 2 1 comment http://m.getsatisfaction.com/topics/7856764 7856764 ShareFile for Desktop has stopped working again! 2019-02-22T18:09:39Z 2019-02-21T14:42:30Z Trisha Lee Thomas http://m.getsatisfaction.com/people/9916318 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11371095//platform/profilepic/_medium. trisha_lee_thomas When I click on my ShareFile Desktop App in the mornings I receive this message "ShareFile Desktop for Windows has stopped working."&nbsp; If I then click on it a second time, it opens fine without the message.&nbsp; I posted about this about 3 weeks ago and you gave me steps to fix it and it corrected mine and most all my colleagues, but it is happening again to a couple of my co-workers and it's only been a few weeks???? HELP! :)<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3 3 1 comment http://m.getsatisfaction.com/topics/7857266 7857266 How to recover field information that runs off the page? 2019-02-22T17:16:29Z 2019-02-22T17:16:29Z Tanner http://m.getsatisfaction.com/people/9956016 https://www.gravatar.com/avatar/d1c297b3941580c3987cb4ec81aeeb94?d=identicon&s=55&r=PG tanner_1cafjfpi6q1gb In one of my surveys I sent out, one of my clients wrote WAY more than expected on a number of fields that I had not selected a wrap on and it ran off the page. Wondering if there's a way to recover this information? problem 0 1 1 create http://m.getsatisfaction.com/topics/7857249 7857249 Sharing Folders - Would like "Login as Client" option to verify proper folder permissions 2019-02-22T16:39:14Z 2019-02-22T16:39:14Z Robert Vorce http://m.getsatisfaction.com/people/9955971 https://www.gravatar.com/avatar/2837c7461e974cd8212e7204370f0308?d=identicon&s=55&r=PG robert_vorce When setting up a new folder, permissions to the folder have to be verified. Would be nice to have a admin button that says, "Login as" so we can see the folder listing to ensure that the client has proper permissions without actually logging into the customers account; which requires a password reset when done. <br /><br />Many other companies, such as SolarWinds, have admin portals that allow an admin to login as the user while at the admin portal. This allows the admin to see and verify what the end user is seeing and/or has access to; at the same time the admin does not need to know, enter, or change, the end users password. idea 0 2 1 create http://m.getsatisfaction.com/topics/7857237 7857237 In the web version of Citrix Files (sharefile), is there a way to open documents outside the browser? Like PDF directly in Adobe reader. 2019-02-22T16:29:53Z 2019-02-22T16:29:53Z Alain Duhaime http://m.getsatisfaction.com/people/9955972 https://www.gravatar.com/avatar/0f671ec149e79b7139f2ebbb91a0e157?d=identicon&s=55&r=PG alain_duhaime_45meqw7pcy4kv In the web version of Citrix Files (sharefile), is there a way to open documents outside the browser? Like PDF directly in Adobe reader.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 2 1 create http://m.getsatisfaction.com/topics/7857197 7857197 Slow-downs after 5PM ET?? 2019-02-22T15:02:29Z 2019-02-22T15:02:29Z LS http://m.getsatisfaction.com/people/9842985 https://www.gravatar.com/avatar/f138ca8314d942707cc5cc13467ed60f?d=identicon&s=55&r=PG lisa_swift_88gyzzd516x1y Does anyone know why there tends to be extreme slow-downs after 5pm ET while using Citrix for Windows/Citrix Files map driver?&nbsp; Even if switching over to using the web portal, opening a file can take long.<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 0 1 1 create http://m.getsatisfaction.com/topics/7855860 7855860 The function SendShare does not work anymore 2019-02-22T13:51:56Z 2019-02-19T14:16:25Z Sylver http://m.getsatisfaction.com/people/9249382 https://www.gravatar.com/avatar/55b847802d67f9f54c67c1fbf5b34af4?d=identicon&s=55&r=PG sylver_gxvsn7y6xq3mc <br alt="" name="" rel="" target="" title="" type="" value="" />Hello,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The function SendShare has not worked since February 19. It returns always&nbsp;the error 404.<br alt="" name="" rel="" target="" title="" type="" value="" />Have you the same problem? How to fix it?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you for your help.<br alt="" name="" rel="" target="" title="" type="" value="" />Sylver problem 9 3 1 comment http://m.getsatisfaction.com/topics/7825406 7825406 Email prompt to reset password 2019-02-22T10:42:01Z 2018-12-04T03:37:20Z burnsey http://m.getsatisfaction.com/people/9873198 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11354402/EricBurns.Portrait.2018.09.23_medium.jpg eric_burns_fjw9z8ulpwyw1 I'm a little concerned. I received 2 emails Citrix with the following:<br alt="" name="" rel="" target="" title="" type="" value="" /><br /><i>"There has been a constant increase in internet-account credential (usernames and passwords) theft. Those same credentials are often used to access other accounts. In response to this, we are requiring a password reset and will be incorporating a regularly-scheduled, forced password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile. We believe this is an important step to continue to help our customers use our solutions securely."</i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The problem I have with this email is that it is an email with a link to reset a password. That typically is not expected from a company, unless it's something that I initiated. My first reaction was, someone stole my password and gained unauthorized access. My second reaction was, this is a phishing activity.<br /><br />I really think that the whoever approved this email should re-think the way it was sent. A prompt asking them to log in, without a link, would be smarter, and confirming with them something to the effect of, "we will never send you an email with a link to access your account" would be smart.<br /><br />I'm just a little surprised to see something so careless from an organization that should know better.<br /><br />Just my thoughts, and perhaps my suggestion that this practice be changed.<br /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 18 14 6 comment http://m.getsatisfaction.com/topics/7856747 7856747 Citrix files, change sync location 2019-02-21T19:02:02Z 2019-02-21T14:18:30Z Grahame Thomas http://m.getsatisfaction.com/people/9677244 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11280209/photo_medium.jpg grahame_thomas In citrix files, you have the option in the beta features to make folder available offline, can we set the local drive/folder where these files are stored. very often systems have a small SSD as a boot drive and a larger magnetic disk for data, it would be helpful if we can specify the location of the offline files like you can in sharefile sync. problem 6 3 1 comment http://m.getsatisfaction.com/topics/7856524 7856524 Is there a folder limit? 2019-02-21T16:53:46Z 2019-02-20T22:44:35Z Michael http://m.getsatisfaction.com/people/9954248 https://www.gravatar.com/avatar/58e2555b2b04c92efefe9e2b95a53139?d=identicon&s=55&r=PG michael_wugdx3t7l4sx Hello everyone.&nbsp; This is my example.&nbsp; If I have a single user account and 1,000 clients, can I create 1,000 folders and each folder with each client?&nbsp; Each folder would be unique.&nbsp; I want to have a secured portal where clients can log into their own folder and download sensitive information for their eyes only. It would be mostly used for share information with the client but could the clients also upload information?<br alt="" name="" rel="" target="" title="" type="" value="" /> question 2 2 1 comment http://m.getsatisfaction.com/topics/7352943 7352943 Sharefile Outlook addin causing Multiple outlook crashes accross a handful of businesses 2019-02-21T16:43:44Z 2016-11-08T20:42:53Z Justin Southard http://m.getsatisfaction.com/people/8763449 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10947353/photo_medium.jpg justin_southard I work for an MSP and we have been getting multiple reports of Outlook crashes from a small handful of our clients, up to 5-6 times a day. The versions of outlook vary from 2010, 2013 and 2016, all experiencing the same issue. We found that the only thing in common between the users who were experiencing the issue was that they were using the Sharefile Outlook addin. We requested to remove the addin and the problem went away with it, and, upon re-installing, the issue returned. We have installed the most current version as of Nov/3 4.2.88x and the problem continues. This issue is being reported again from different businesses, and different versions of outlook. And we have absolutely confirmed that the problem stems from the addin for each user who confirmed the issue is occurring. I have read that wiping out the Appdata for sharefile post re-install would cure this problem, but it has not. Any Ideas? problem 8 9 4 comment