http://m.getsatisfaction.com/companies/citrixsharefile/topics?page=1 Topics in Citrix ShareFile 1970-01-01T00:00:00Z 4495 2212 653 1339 0 1382 http://m.getsatisfaction.com/topics/7806657 7806657 RightSignature v1: OAuth process not working. 2018-10-19T04:15:41Z 2018-10-19T04:15:41Z LARRY WILLIAMSON http://m.getsatisfaction.com/people/9817732 https://www.gravatar.com/avatar/6fbe3cef87d75607502360febe73f3fc?d=identicon&s=55&r=PG larry_williamson_a65hl07ty7xlz I contacted support a week ago and have no response.&nbsp; I had a working API setup that suddenly stopped working last week and now I am unable to perform authorization / get the keys. problem 0 1 1 create http://m.getsatisfaction.com/topics/7806638 7806638 Cloud vs On-Prem Feature Comparison list Wanted 2018-10-19T02:30:15Z 2018-10-19T02:30:15Z amoriya 1972 http://m.getsatisfaction.com/people/7384389 https://www.gravatar.com/avatar/7af65d5445cf8e5bfe284f1813fef14a?d=identicon&s=55&r=PG amoriya_1972 Hi,I am looking for Cloud vs On-Prem Feature Comparison list. I have checked Citrix KB and found a KB like" CTX207362 Preview Videos in ShareFile <a href="https://support.citrix.com/article/CTX207362" rel="nofollow">https://support.citrix.com/article/CT...</a>&quot;. But I want a whole detailed list,thanks. question 0 1 1 create http://m.getsatisfaction.com/topics/7789267 7789267 Enterprise Sync now has lots of authentication errors 2018-10-18T21:53:48Z 2018-09-07T03:21:29Z Brian http://m.getsatisfaction.com/people/9782146 https://www.gravatar.com/avatar/e780d6d7526ec72f9fed13cce049d733?d=identicon&s=55&r=PG brian_80fjno5vcf2f We use Sharefile Enterprise Sync (1.3.6) and have so for 4 years without issue.&nbsp; We can't use any "client" tools as we have multiple folders from multiple servers syncing to multiple Sharefile folders.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" />Since 31st Aug 1100 UTC, we have been having 1 in 3 job attempts fail due to ;<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Could not reach target ShareFile folder.Warning: Invalid authentication ID, please reauthenticate.</li><li alt="" name="" rel="" target="" title="" type="" value="">Warning: System.Web.Services.Protocols.SoapException: ***auth**Invalid authentication ID, please reauthenticate.*** at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at ShareFile.Services.WasabiWS.Wasabi.GetDirectory4(String authenticationId, String parentIdOrPath, Boolean recursive, Boolean foldersOnly) at ShareFile.Services.WasabiWrapper.GetDirectory(String parentIdOrPath, Boolean recursive, Boolean foldersOnly)</li></ul>The jobs will then rerun on their next schedule fine.&nbsp; Most of these jobs have the same credentials. Every job has been reverified and <b alt="" name="" rel="" target="" title="" type="" value="">ALWAYS passes</b>, and the saved user details also verified and they <b alt="" name="" rel="" target="" title="" type="" value="">ALWAYS pass</b>.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Enterprise Sync is running on a Win Server 2008 R2 machine.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I would see if version 1.4 resolves the problem but it can't be downloaded any more.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />My questions are ;<br alt="" name="" rel="" target="" title="" type="" value="" />What would be causing this (raw logs available if support staff want them) ?<br alt="" name="" rel="" target="" title="" type="" value="" />What can I do to work around this ?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Brian<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 11 6 3 comment http://m.getsatisfaction.com/topics/7805082 7805082 SUpport - How to get to it 2018-10-18T21:51:27Z 2018-10-15T23:28:47Z Brian http://m.getsatisfaction.com/people/9782146 https://www.gravatar.com/avatar/e780d6d7526ec72f9fed13cce049d733?d=identicon&s=55&r=PG brian_80fjno5vcf2f I'm trying to get SHAREFILE support but the Citrix and Sharefile sites go in circles.<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://www.citrix.com/contact/support.html" name="" rel="nofollow" target="" title="" type="" value="">https://www.citrix.com/contact/support.html</a>&nbsp;/ Submit a request / Online - goes back to the same page.<br alt="" name="" rel="" target="" title="" type="" value="" />When loggen into Sahrefile and using the Help menu and "Visit Help Center" takes me to&nbsp;<a alt="" href="https://www.sharefile.com/enterprise" name="" rel="nofollow" target="" title="Link httpswwwsharefilecomenterprise" type="" value="">https://www.sharefile.com/enterprise</a>&nbsp;and keeps asking me to login.&nbsp; Any links on this page go in circles.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have also logged into Citrix.com but the&nbsp;<a alt="" href="https://secureportal.citrix.com/MyCitrix/Launch/CaseManagement.aspx" name="" rel="nofollow" target="" title="" type="" value="">https://secureportal.citrix.com/MyCitrix/Launch/CaseManagement.aspx</a>&nbsp;but the Citrix Online, Sharefile prtal support link goes to&nbsp;<a href="http://support.citrixonline.com/" rel="nofollow" title="Link: http://support.citrixonline.com/">http://support.citrixonline.com/</a>&nbsp;which is a press release form 2017 ..<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm trying to get help with regards to Sharefile Enterprise Sync and a high percetange of authentication errors.<br alt="" name="" rel="" target="" title="" type="" value="" />The application help does not get any responses either.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Does anyone have an email address that works ?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 3 2 1 comment http://m.getsatisfaction.com/topics/7426075 7426075 Disable "I trust this computer" option 2018-10-18T21:07:39Z 2017-01-20T13:20:46Z Marcel Havlik http://m.getsatisfaction.com/people/8903054 https://www.gravatar.com/avatar/ae3fca9df5e950257bbeaea27fb77930?d=identicon&s=55&r=PG marcel_havlik We are facing an issue with this "feature". We would like to have really secure tool but if our company will allow to our employees or customers to trust "untrusted" device, then it is not secure. Is there any chance to disable on our company domain this function? We really would like to use always two-factor authentication. problem 1 2 2 comment http://m.getsatisfaction.com/topics/7794591 7794591 RightSignature Date field Australia 2018-10-18T20:35:30Z 2018-09-20T01:47:41Z Wes Heywood http://m.getsatisfaction.com/people/9795151 https://www.gravatar.com/avatar/3dc55c8493297cc81ce027a153790a9c?d=identicon&s=55&r=PG wes_heywood In Australia the default/standard date format is dd-mm-yyyy.<br /><br />RightSignature uses the format mm-dd-yyyy.<br /><br />I believe this may hold us back from using RighSiganture.<br /><br />We require the ability to set the date format dd-mm-yyyy. problem 8 3 1 comment http://m.getsatisfaction.com/topics/7806499 7806499 We are unable to change the 'owner' of a shared folder unless the owner is deactivated. Add functionality to change the owner of a folder. 2018-10-18T19:15:31Z 2018-10-18T19:15:31Z Sharon McTaggart http://m.getsatisfaction.com/people/9823813 https://www.gravatar.com/avatar/6c578909df2dc11c2542621952dc529d?d=identicon&s=55&r=PG sharon_mctaggart We are unable to change the 'owner' of a shared folder unless the owner is deactivated/deleted. This is not practical. Please add functionality to change the owner of a folder. problem 0 1 1 create http://m.getsatisfaction.com/topics/7805250 7805250 Possibility to use the Citrix Files download feature via script. 2018-10-18T16:10:16Z 2018-10-16T10:33:15Z Frank Scheide http://m.getsatisfaction.com/people/9778482 https://www.gravatar.com/avatar/a6429dc0a4009462351f25bd7a360dd5?d=identicon&s=55&r=PG frank_scheide_9560xcs3y0tny Hello together,<br alt="" name="" rel="" target="" title="" type="" value="" />An EnBW department need a ShareFile Connector Storage solution to copy large files (6 -18 GB) from the EnBW CIFS share to the local Windows 10 client. The DriveMapper 3.10 and higher works, but now we have to switch to Citrix Files for Windows. How can we use the Citrix Files download feature with script commands? &nbsp;&nbsp; question 3 3 1 comment http://m.getsatisfaction.com/topics/7772625 7772625 Can you use ShareFile between different domains? 2018-10-18T14:40:29Z 2018-08-02T12:27:30Z Leafweir http://m.getsatisfaction.com/people/4896988 https://www.gravatar.com/avatar/31b73e359d6b41675e4aa474ad46235a?d=identicon&s=55&r=PG leafweir I control domain aaa.sharefile.com, my customer is on bbb.sharefile.com. By policy, we block access to any ShareFile that isn't our own. Is there a way that I can upload a file to aaa.sharefile.com, run it through my security stack/CASB and send it to someone at bbb.sharefile.com and vice-versa? We're running into an issue where both sides block access to foreign ShareFile instances and we'd like to make this easier for our users while still retaining DLP/AV/etc controls.<br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 2 comment http://m.getsatisfaction.com/topics/7772660 7772660 'You don't have an Office Online license' 2018-10-18T14:35:02Z 2018-08-02T13:56:25Z Albert Aharonian http://m.getsatisfaction.com/people/9745051 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11306607/photo_medium.jpg albert_aharonian When I try to edit a document from ShareFile, it opens in the browser preview window.&nbsp; When I click edit, i'm asked to sign onto my Office365 work account.&nbsp; I'm able to log in successfully but i get the message 'You don't have an Office Online license - Your Office 365 account does not have an Office Online license assigned to it'.&nbsp; I've checked with our technical staff and they say I have all of the appropriate licensing assigned.&nbsp; I'm also able to use this feature using OneDrive for Business and Box.&nbsp; Has anyone else run into this? question 1 3 1 comment http://m.getsatisfaction.com/topics/7773301 7773301 Unable to open Microsoft Office files from sharefile 2018-10-18T14:30:51Z 2018-08-03T19:41:13Z Corey Blane Roop http://m.getsatisfaction.com/people/9746299 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11307118//platform/profilepic/_medium. corey_blane_roop <a alt="" href="https://www.dropbox.com/s/bdij4o6181mftks/sharefile%20error%20CMR.jpg?dl=0" name="" rel="nofollow" target="" title="" type="" value="">https://www.dropbox.com/s/bdij4o6181mftks/sharefile%20error%20CMR.jpg?dl=0</a>&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Multiple users within the organization are unable to open Microsoft Office files from share file.&nbsp; They receive an error that the path can't be found (see dropbox link).&nbsp; I understand that the file goes to the temp folder and then copies back to Sharefile after it is closed.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have confirmed the paths of the file are under 160 characters as well.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The only work around we have come up with, is to have the Microsoft Office application open before opening the files.&nbsp; For example, if Microsoft Word is already open on the machine, then we open the file, it opens fine.&nbsp; However, when it is not already open and we attempt to open a file, it starts the program, then we receive the error (see dropbox link&nbsp;attached.)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Any help would be much appreciated.<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1 2 1 comment http://m.getsatisfaction.com/topics/7775536 7775536 OCR 2018-10-18T14:23:18Z 2018-08-09T02:26:01Z Rob Zeigen http://m.getsatisfaction.com/people/9745592 https://www.gravatar.com/avatar/538c178c26fa10546bc30e02940d4afe?d=identicon&s=55&r=PG rob_zeigen I am a new user.&nbsp; I thought that when I scan documents to ShareFile, they are OCR'ed after being uploaded.&nbsp; This does not seem to be the case.&nbsp; Can anyone confirm? question 1 2 1 comment http://m.getsatisfaction.com/topics/7806337 7806337 User 's view lists folders in an unstructured format. 2018-10-18T14:09:33Z 2018-10-18T14:09:33Z Shannan Robillard http://m.getsatisfaction.com/people/9823500 https://www.gravatar.com/avatar/59d4182127eee4e760bf05d4ebe6334e?d=identicon&s=55&r=PG shannan_robillard I have one user that is seeing folders in his list view that are not listed properly. He should be seeing the parent folder only on the main list view. To view child folders, he should need to access the parent folder first. however, he is seeing random child folders on his parent folder list view. I have checked with others and they are not seeing the same thing as he is. Any thoughts on why this might be?&nbsp; question 0 1 1 create http://m.getsatisfaction.com/topics/7697225 7697225 What has happened with customer support? 2018-10-18T14:06:17Z 2018-03-03T01:19:31Z Donna Mendoza-Zapata http://m.getsatisfaction.com/people/9563707 https://www.gravatar.com/avatar/c04a0b5e43b76993169053f21cce9c96?d=identicon&s=55&r=PG donna_mendoza_zapata I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unreturned. Customer Support is no longer 24/7. We’ve been a customer since 2008 and it never used to be like this. I remember when you boasted about 24/7 support. Now it’s 8-8 M-F. What is going on? I have a meeting next week with my superiors and we will discuss other options. We can’t go on like this. problem 15 8 3 comment http://m.getsatisfaction.com/topics/7687853 7687853 Set timezone for all employees 2018-10-18T13:59:22Z 2018-02-15T17:29:30Z Herman http://m.getsatisfaction.com/people/9499292 https://www.gravatar.com/avatar/f7219faea320d3d44d7647181600b359?d=identicon&s=55&r=PG herman_gcf39rewwabiw Our offices are based in the Pacific Time zone (PST) but our ShareFile environment defaults for all new users to EST, a 3 hour time difference.&nbsp; Users can manually update their own profile to change the timezone themselves,however an administrator doesn't have the ability to change change it for them.&nbsp;&nbsp;<br /><br />I'd like to suggest adding the ability to view and change the timezone for all or select users from the People menu option on ShareFile web or other menu location.&nbsp; <br /><br />It would actually be beneficial if there were more bulk change options for administrators instead of accessing the Manage gear for each user in Browse Employees.&nbsp;&nbsp;<br /><br />The timezone defaulting to EST also skews reporting. idea 1 3 3 comment