http://m.getsatisfaction.com/companies/ego/topics?page=1 Topics in EGO Power Equipment 1970-01-01T00:00:00Z 1561 792 218 262 0 40 http://m.getsatisfaction.com/topics/7577727 7577727 BA4200 will not charge 2017-08-21T17:53:50Z 2017-08-21T14:46:33Z atfsi2 http://m.getsatisfaction.com/people/3370332 https://www.gravatar.com/avatar/034f88cc98209aaf8b6def0df710f8ad?d=identicon&s=55&r=PG atfsi2 Slow charger green blinks and relay clacks. &nbsp;Tried on 2 separate chargers. &nbsp;Button on battery pack does not light. The T terminal has 10K ohms to ground. &nbsp;The stack can be trickle charged &nbsp;w/ an independent regulated supply and the stack is perfectly balanced. (opened case and measured drop per cell. &nbsp; ? Any ideas ? &nbsp;Will using this pack harm my mower? edger? etc? problem active 1 2 1 create http://m.getsatisfaction.com/topics/7575583 7575583 Power Head System String Trimmer Attatchment Now Available at Home Depot 2017-08-21T17:50:46Z 2017-08-17T14:18:19Z greekbecky http://m.getsatisfaction.com/people/9125187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11083490/328_medium.jpg greekbecky Yipee!&nbsp; Go get 'em folks while you can! praise 14 6 2 comment http://m.getsatisfaction.com/topics/7576965 7576965 Battery blinking / No customer service 2017-08-21T17:13:47Z 2017-08-19T19:28:06Z German http://m.getsatisfaction.com/people/9247313 https://www.gravatar.com/avatar/cab71969ec7cd7510322a2991629ff5d?d=identicon&s=55&r=PG german_3jcup8tl367dj I've called customer service 2 weeks ago.. After explaining my I issue in detail the guy said I need my battery replaced and for that I needed to upload the purchase receipt to my warranty. I did that on the same day (case 00152338) but the case was closed without resolution, so I decided to open a new case online (00152349).. I never heard back, every time I call I wait 15 minutes and then the calls drops (I tried 4 times, including today). My second case was closed asking me to call, nobody is reading emails either. It's one of my worst customer experiences ever, and I really love the product, so I guess everything's great until something breaks. <br /><br /> I had an issue with my Weber grill, called them, in less than 5 minutes they had everything they needed and shipped a replacement the next day. <br /><br /> What should I do to get any type of help? Shaming on Facebook? question active 2 3 1 comment http://m.getsatisfaction.com/topics/7577741 7577741 Chainsaw 2017-08-21T16:49:43Z 2017-08-21T15:06:12Z nelsonation08 http://m.getsatisfaction.com/people/9249513 https://www.gravatar.com/avatar/1c1c611212a5f0c90db11d678846a9b8?d=identicon&s=55&r=PG nelsonation08 Un boxing possibly used unit? I purchased a brand new 14" chainsaw 2 days ago (gen 2) when I opened it the chain saw was completely assembled, and there was what felt to be oil or lubricants in the oil reservoir. On almost all YouTube videos everyone says they needed to put the chainsaw together out of the box. They also say you must add your own oil. <br /><br /> Everything about the chainsaw looks brand new. Charger, battery, even the chainsaw. I guess my biggest concern is the clear lubricant/oil residue I feel when I run my finger inside of the oil reservoir. Is this somthing ego does in the manufacturing of this product, or did I buy a used and returned unit ? question active 2 2 1 comment http://m.getsatisfaction.com/topics/7577337 7577337 My lawn mower won't start 2017-08-21T15:48:55Z 2017-08-20T20:37:27Z Ed Stutzman http://m.getsatisfaction.com/people/9248446 https://www.gravatar.com/avatar/ed462a8f16a099cf758ac9852211f790?d=identicon&s=55&r=PG ed_stutzman My mower will not start back up. the motor is cool, battery is fully charged (it works on your other products), i also tried a second battery, handles are fully extended and locked in place, the motor spins freely by hand and there is no debris underneath the deck. i have taken very good care of this lawnmower since i have had it, and followed all instructions. This should not be a problem. problem 3 3 2 comment http://m.getsatisfaction.com/topics/7576980 7576980 Mower gets hot and quits. After cool down works 2017-08-21T15:40:08Z 2017-08-19T19:58:16Z jburian http://m.getsatisfaction.com/people/9247337 https://www.gravatar.com/avatar/c17684cc6970ef9f43b7cc148623ea22?d=identicon&s=55&r=PG jburian I have first generation mower that has worked great for 3 years for under 30 minute mow jobs. After buying a 7.5 ah battery and using it for longer times the lawnmower will overheat and shut off for 5 to 10 minutes to cool down. It is not the battery overheating as I can stick a fresh cool battery in and the mower will still have to cool down. My mower does not have the plastic fan behind the blade. I was wondering if one could be bought and installed to help with overheating? I do not load down the mower hard enough to make the yellow light flash while mowing, but the grass can get moist in the hot humid louisiana summer and wont dry out. I use fresh blade, keep under deck relatively clear and have deck set on 4 and mow every week. Was thinking about getting a steel deck mower with 1000w brushless motor if that would help. question active 3 5 1 comment http://m.getsatisfaction.com/topics/7573858 7573858 Power Head System alternate attachments? 2017-08-21T13:40:39Z 2017-08-15T01:01:02Z Rich Z http://m.getsatisfaction.com/people/2988946 https://www.gravatar.com/avatar/f509c24b961de875beeb2c7d344c936c?d=identicon&s=55&r=PG rich_z_2699876 So here is a question. &nbsp;While waiting for either Home Depot or EGO to get products into the pipeline for USA buyers, will other string trimmer attachments, such as from TrimmerPlus, work with this Power Head System? &nbsp;Are they compatible, or did EGO use a proprietary design? question complete 33 14 1 comment http://m.getsatisfaction.com/topics/7577427 7577427 PH1400 vs PH1400E - UK Power Head Handle 2017-08-21T13:00:31Z 2017-08-21T01:13:07Z Canada Green http://m.getsatisfaction.com/people/9248622 https://www.gravatar.com/avatar/fb3284df13c04acece1ee4ecbebd5b96?d=identicon&s=55&r=PG canada_green I've been trying to purchase the Ego power head with no luck as it was recently completely removed from Canada (perhaps to support the lack of supply in the US?)<br /><br />Regardless, I just stumbled across this:&nbsp;<a href="http://www.egopowerplusuk.com/products/multi-tools/56v-lithium-ion-ph1400e-multi-tool-power-head-without-battery-and-charger.html" rel="nofollow" target="_blank" title="Link http//wwwegopowerplusukcom/products/multi-tools/56v-lithium-ion-ph1400e-multi-tool-power-head-without-battery-and-chargerhtml">http://www.egopowerplusuk.com/products/multi-tools/56v-lithium-ion-ph1400e-multi-tool-power-head-wit...</a><br /><br />Is there any reason it's different than the one available in North America? That handle looks much nicer and more comfortable, especially if you have to turn it to the side. Is this the newer version coming soon? Any other differences?<br /><br />Thanks question active 1 3 1 comment http://m.getsatisfaction.com/topics/7577215 7577215 20 inch Blade Causes Shaking 2017-08-21T12:22:06Z 2017-08-20T15:42:17Z James http://m.getsatisfaction.com/people/8005815 https://www.gravatar.com/avatar/5b0f9074fc8e383743fbbf4cd0dfe828?d=identicon&s=55&r=PG james_7690917 I have tried two new blades for my 20 inch mower. Both times they cause the mower to be louder and have a slight vibration. When I take them off and put the old blade on, the issues go away. Did something change with the blade or did I just have two unlucky purchases from Amazon? question active 8 8 1 comment http://m.getsatisfaction.com/topics/7577357 7577357 Faulty battery or a faulty charger, or both. 2017-08-21T02:47:55Z 2017-08-20T21:28:13Z John Lockette http://m.getsatisfaction.com/people/9248486 https://www.gravatar.com/avatar/60ad5f607414f4f30c4fc9e809e7233f?d=identicon&s=55&r=PG john_lockette I either have a faulty battery or a faulty charger, or both. The battery dies after a few minutes of mowing. When I put it back on the charger, nothing happens for a few minutes and then suddenly the charger indicates that the battery is fully charges. I get another few minutes of mowing and then it quits again. Any thoughts? problem active 1 3 1 comment http://m.getsatisfaction.com/topics/7029888 7029888 Weights of 20 and 21 inch mowers? 2017-08-20T20:04:18Z 2016-06-15T17:02:24Z Julie Johnson http://m.getsatisfaction.com/people/8292789 https://www.gravatar.com/avatar/8a723afb55f1a3f6d08f962560ad9fdf?d=identicon&s=55&r=PG julie_johnson_7977534 What are the weights of the 20 and 21 inch mowers? question complete 3 4 1 comment http://m.getsatisfaction.com/topics/7551385 7551385 When will the 20" steel deck mower be available again? 2017-08-20T16:26:04Z 2017-07-07T23:42:56Z JWBozo http://m.getsatisfaction.com/people/9134098 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11086663/14908183_1207854925938067_7052244541744910104_n_medium.jpg john_harris_k13abjysuwoj7 question complete 18 14 4 comment http://m.getsatisfaction.com/topics/7576415 7576415 10" Pole Saw attachment for Power Head now available at THD Online. Just purchased mine. 2017-08-20T05:13:09Z 2017-08-18T17:13:54Z OtisMyMan http://m.getsatisfaction.com/people/9142636 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11126666/Bgr8rtavg_medium.jpg otismyman Come get your 10" Pole Saw attachment for the Power Head system! &nbsp;Just placed my order through THD Online! praise 4 4 3 comment http://m.getsatisfaction.com/topics/7577051 7577051 Best battery charger for battery health 2017-08-20T04:49:17Z 2017-08-20T00:22:31Z John Horak http://m.getsatisfaction.com/people/9247504 https://www.gravatar.com/avatar/bd1d45f6822e648758b96e8b5be7e0ee?d=identicon&s=55&r=PG john_horak I have both a fast charger and a standard charger. If I am not in a rush to charge batteries, for long term battery health, which charger is better to use? I have both 5AH batteries and 2.5AH batteries. question complete 1 5 1 comment http://m.getsatisfaction.com/topics/7576633 7576633 battery 2017-08-19T23:01:35Z 2017-08-18T23:28:51Z Eric Summerfield http://m.getsatisfaction.com/people/9246296 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11126854/14650280_10210809414736512_8308824875466981675_n_medium.jpg eric_summerfield well 2 years ago i bought the EGO string trimmer , i love it, At this time I look at the mower to match, but at $500 i couldn't justify it,well my yard is small and it didn't get used much but a great product, well back on May 10, I see the mower for $350 without a battery I thought that would be great ,no gasoline storage issues and use my battery and charger....Well I mowed my yard with it and ran out of battery, my yard is 50'x100' and it wont do it in one charge, i called EGO customer service and they informed me that i would need to buy a bigger battery if i wanted it to last any longer, I feel this was&nbsp; very deceitful advertising and i would never have made this purchase&nbsp; if i knew i was going to have to buy a bigger battery,,,,so&nbsp; I'm out $350 bucks, Now what??? problem complete 11 7 1 comment