http://m.getsatisfaction.com/companies/faq/topics?page=1 Topics in Oral-B 1970-01-01T00:00:00Z 128 63 0 26 0 29 http://m.getsatisfaction.com/topics/7505373 7505373 Oral-B PRO 5000 Not Charging 2017-04-24T21:43:36Z 2017-04-24T21:43:36Z Obie http://m.getsatisfaction.com/people/9059338 https://www.gravatar.com/avatar/ec6869dc9966bed25de3268188ac965e?d=identicon&s=55&r=PG leslie_obie My Oral-B PRO 5000 doesn't want to charge. When plugged in, the blue lights flash very quickly but no power is given the brush. I don't have my receipt anymore but should still be under warranty. What are my options? problem 0 1 1 create http://m.getsatisfaction.com/topics/7497745 7497745 My Oral-B electric toothbrush will not hold a charge. 2017-04-24T21:29:52Z 2017-04-12T21:53:11Z Shawn Andrews http://m.getsatisfaction.com/people/9040472 https://www.gravatar.com/avatar/c21131f5f82ddf802794e3ff9f8adb3f?d=identicon&s=55&r=PG shawn_andrews I've had my toothbrush since the beginning of December &amp; it won't hold a charge. What are my options? problem 03542762 03542762 complete 14 9 7 comment charge time, how long, how to charge, juice, use time http://m.getsatisfaction.com/topics/7505214 7505214 Replacement rechargeable battery for cross action toothbrush 2017-04-24T18:07:57Z 2017-04-24T18:07:57Z Carol Jean Hansen http://m.getsatisfaction.com/people/2789566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/7584636/203296_1077371935_5784719_n_medium.jpg caroljeanhansen My rechargeable battery doesn't last long anymore need to get a replacement can you help? It is an Oral B rechargeable Cross Acton toothbrush and where can I get one question 0 1 1 create http://m.getsatisfaction.com/topics/7496920 7496920 Problems registering my Oral-B Genius electric toothbrush 2017-04-24T17:38:34Z 2017-04-11T21:11:40Z Amanda Hentges http://m.getsatisfaction.com/people/9038647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11050628/16114900_10154798515721597_1446381482288081964_n_medium.jpg amanda_hentges problem amanda_s_case_03567302 amanda_s_case_03567302 active 28 10 4 comment 3765, registration http://m.getsatisfaction.com/topics/7504719 7504719 The batteries in my Oral-B 3D White Action toothbrush do not as long as they should. Please help? 2017-04-24T15:12:53Z 2017-04-24T04:36:50Z mckhail http://m.getsatisfaction.com/people/9057861 https://www.gravatar.com/avatar/defc0c58a47c4a469cd6dd9414318966?d=identicon&s=55&r=PG mckhail I've recently gone through 4 (2 twin packs) oral b 3D Tooth brushes within the last month. For some reason the batteries keep going out and then it's impossible to replace them without damaging or causing interruption. My wife and I really like these tooth brushes but keep running into this problem.. problem pending 6 3 1 comment http://m.getsatisfaction.com/topics/7505028 7505028 How, where, and why should I register my Oral-B electric toothbrush? 2017-04-24T14:26:17Z 2017-04-24T14:26:17Z Kyle http://m.getsatisfaction.com/people/9015168 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11042293/OralBTile_medium.jpg kyle_6r72xtw3c73fb So you’ve got a new Oral-B electric toothbrush, and you’d like to register it? That’s great! Please see below for everything you’ll need to know.<br /><br /><b>Why should I register my Oral-B electric toothbrush?</b><br /><br />Registering is a great way of letting us know you’ve purchased an Oral-B electric toothbrush, which we really appreciate! &nbsp;Not only that, but once you register your Oral-B electric toothbrush, you’ll receive a $7 coupon to use on your next purchase of Oral-B replacement brush heads. &nbsp;After registering, the coupon will be shipped out to you in 7-10 business days.&nbsp;<br /><br /><b>Do I need to register my Oral-B electric toothbrush to use the two-year warranty?</b><br /><br />No, you do not need to register your toothbrush to qualify for the warranty. Simply keep your receipt or proof of purchase and, if you ever need to make use of the two-year warranty, you can do so on our <a href="https://braun-us.infotip-rts.com/Home.xhtml?Action=ChgSp&amp;Lg=us" rel="nofollow" title="Link: https://braun-us.infotip-rts.com/Home.xhtml?Action=ChgSp&amp;Lg=us">online service form</a>, or by contacting us (see our contact details below).&nbsp;<br /><br /><b>Where do I register my Oral-B electric toothbrush?</b><br /><br />You can register via the <a href="https://oralb.com/en-us" rel="nofollow" title="Link: https://oralb.com/en-us">Oral-B website</a>, by clicking on the 'Product Registration &amp; Service' tab at the top-right of the page and choosing 'Product Registration.' Alternatively, or if you experience any issues, use <a href="http://etooth.aerofulfillment.com/us" rel="nofollow">this link</a>.<br /><br /><b>What is my Coupon Code?</b><br /><br />Have a look at the documentation you received with your toothbrush. It should all be in the box. You should find a leaflet reminding you to register the toothbrush, which will include a ‘Promo code.’ Please enter this code into the ‘Coupon Code’ box.<br /><br />Note: Can’t find your coupon code? Please let us know, using the contact details below, as we’d like to help.<br /><br /><b>My Oral-B electric toothbrush isn’t listed!</b><br /><br />If you have one of our new Oral-B Genius toothbrushes, you might find that it’s not yet available to choose when selecting a product. The list should be updated soon! However, in the meantime, please contact us instead (see contact details below).<br /><br /><b>Need to get in touch?</b><br /><br />If you’ve any questions or comments about your new Oral-B electric toothbrush, or need help registering it, please let us know. You can post a comment below with the ‘Add a reply’ box, or get in touch with our team by emailing us <a href="https://pgconsumersupport.secure.force.com/ContactUs/emailus?brand=Oral-B&amp;country=United+States+of+America&amp;language=English-US" rel="nofollow">on our website</a>, or calling us on 1-800-566-7252 (Monday to Friday, 9am to 5pm EST). article 0 1 1 create http://m.getsatisfaction.com/topics/7504978 7504978 Disappointed 2017-04-24T14:04:33Z 2017-04-24T13:24:48Z mckhail http://m.getsatisfaction.com/people/9057861 https://www.gravatar.com/avatar/defc0c58a47c4a469cd6dd9414318966?d=identicon&s=55&r=PG mckhail I've recently gone through 4 (2 twin packs) oral b 3D Tooth brushes within the last month. For some reason the batteries keep going out and then it's impossible to replace them without damaging or causing interruption. My wife and I really like these tooth brushes but keep running into this problem.. problem complete 1 2 1 comment http://m.getsatisfaction.com/topics/7504929 7504929 I had a Oral-B triumph toothbrush but it stopped working. I got a Pro 1000 and wondering if the triumph heads will fit the new pro 1000 2017-04-24T13:54:20Z 2017-04-24T12:09:07Z Steve French http://m.getsatisfaction.com/people/9058393 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11058201/294457_1723651430596_6913327_n_medium.jpg steve_french_1z6qoajf5ld8y I had a Oral-B triumph toothbrush but it stopped working. I bought a Pro 1000 and I'm wondering if the toothbrush heads will fit the new toothbrush? The Product number I see on the back of the toothbrush head package is 4 704 132-00. Thanks question active 1 2 1 comment http://m.getsatisfaction.com/topics/7504879 7504879 My Oral-B electric toothbrush replacement brush headhead has stopped moving, even with the brush switched on. 2017-04-24T11:23:07Z 2017-04-24T10:33:07Z Ali Murray http://m.getsatisfaction.com/people/9058250 https://www.gravatar.com/avatar/6bb4467640411bcc01d780db687fdef0?d=identicon&s=55&r=PG ali_murray My toothbrush head has stopped working,I can hear the motor going but the rotator not working so the head is not moving? It is fully charged, just stopped working one morning when I went to use it? Any suggestions? question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7503374 7503374 How, why, and what do I need to connect my Oral-B SmartSeries or Genius toothbrush to my smartphone? 2017-04-24T11:08:19Z 2017-04-21T13:18:45Z Kyle http://m.getsatisfaction.com/people/9015168 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11042293/OralBTile_medium.jpg kyle_6r72xtw3c73fb Hello! Welcome to Oral-B Q&amp;A. You’re here because you’ve got one of our Oral-B SmartSeries or Genius electric toothbrushes, and you want to connect it to our Oral-B App. Below, you’ll find everything you need to make that happen.<br /><br /><b>Why would I want to connect my toothbrush to my phone?</b><br /><br />Our Oral-B App gives you access to professional dental hygiene guidance and statistics, customization options for your toothbrush and the 2-minute timer, and even achievements, all of which are great for keeping on top of your dental hygiene routine, and making the most of your Oral-B toothbrush!&nbsp;<br /><br /><b>What do I need?</b><br /><br /><ul><li><b>An Oral-B SmartSeries or Genius electric toothbrush.</b> Many of our Oral-B PRO electric toothbrushes also include the term ‘SmartSeries’ in their name, and this means they’re able to connect to our Oral-B App. All of our Oral-B Genius toothbrushes can connect to the Oral-B App.</li><li><b>A compatible smartphone.</b> For Android phones, that’s one which runs Android OS 7.1.1, and for iPhones they need to run iOS 10.3.1. In both cases, they need to be compatible with Bluetooth 4.0, or Bluetooth Smart. The Oral-B App is not available for Windows phones.</li><li><b>The Oral-B App.</b> See below for where to get it. The latest version is 4.2, and it’s important to keep it updated! (Most smartphones will update it automatically when a new version is available.)</li></ul><br /><b>Where do I get the Oral-B App?</b><br /><br />You can get our Oral-B App for iPhones on the <a href="https://itunes.apple.com/us/app/oral-b-app/id698092608?mt=8" rel="nofollow" target="_blank" title="Link https//itunesapplecom/us/app/oral-b-app/id698092608mt8">Apple Store</a>, and for Android phones on the <a href="https://play.google.com/store/apps/details?id=com.pg.oralb.oralbapp&amp;hl=en" rel="nofollow" target="_blank" title="Link https//playgooglecom/store/apps/detailsidcompgoralboralbapphlen">Play Store</a>.<br /><br /><b>How do I connect the toothbrush to the App?</b><br /><br /><ol><li>First, please make sure Bluetooth is activated on the phone. Most phones have this setting prominently displayed in the settings, but if you are not sure, refer to the phone’s manual, or contact its manufacturer or your service provider.</li><li>Next, double-check that Bluetooth is activated on your Oral-B electric toothbrush. Pressing the ‘mode’ button should make the ‘wave’ pattern on the handle glow blue. If it does not, try holding the ‘on/off’ button and the ‘mode’ button at the same time for 3 seconds to switch it on.</li><li>Launch the Oral-B App on the phone. It should open onto the main menu.</li><li>Lastly, turn your Oral-B electric toothbrush on. The toothbrush and App should automatically connect to each other, and the timer on the App will start.</li></ol><br /><b>Note:</b> You do not need to ‘pair’ your Oral-B electric toothbrush with your phone, like you do with some other Bluetooth devices. Attempting to do so will ask you for a 4-digit PIN, and this is not needed. Instead, just have Bluetooth active on the phone and toothbrush, open the App, and switch the toothbrush on.<br /><br /><b>It didn’t work!</b><br /><br />Oh dear. Please see below for some troubleshooting tips.<br /><br /><ul><li>Make sure again that Bluetooth is active on the smartphone and your Oral-B electric toothbrush, as noted in steps 1 and 2 above.</li><li>Don’t try to ‘pair’ your toothbrush with your smartphone – just open the App and switch the toothbrush on, and they’ll connect automatically.</li><li>Double-check that you’ve got the latest Oral-B App. That’s version 4.2 at the moment. If you’ve got an older version, visit the&nbsp;<a href="https://itunes.apple.com/us/app/oral-b-app/id698092608?mt=8" rel="nofollow" target="_blank" title="Link https//itunesapplecom/us/app/oral-b-app/id698092608mt8">Apple Store</a>&nbsp;or&nbsp;<a href="https://play.google.com/store/apps/details?id=com.pg.oralb.oralbapp&amp;hl=en" rel="nofollow" target="_blank" title="Link https//playgooglecom/store/apps/detailsidcompgoralboralbapphlen">Play Store</a>&nbsp;to get it updated to the latest version.</li><li>Try turning Bluetooth on your phone off and on again. If that doesn’t work, try restarting your phone completely. This will make sure that no existing Bluetooth connection is in the way, and the toothbrush and App can create a fresh connection.</li><li>If using an iPhone, double-check that you’ve updated it to iOS 10.3.1. To see how to update, consult your phone’s manual, or speak with the manufacturer, or your service provider.</li><li>If on an Android phone, double-check that you’ve got it updated to Android OS 7.1.1. There are some known issues with the Bluetooth connectivity on Android OS 7.0, and these have been fixed in 7.1.1. To see how to update, consult your phone’s manual, or speak with the manufacturer, or your service provider. <b>Note:</b> This update is currently ‘rolling out’ to Android users, and should be available to you soon if it is not already. For more information about this, please speak to your phone’s manufacturer or your service provider.</li></ul><br />Got any questions at all, or any feedback or comments about our Oral-B App? Let us know! You can get in touch by posting a comment below with the ‘add a reply’ box below, calling us on 1-800-566-7252 (9am-5pm EST, Monday to Friday), or sending an email <a href="https://pgconsumersupport.secure.force.com/ContactUs/emailus?brand=Oral-B&amp;com.salesforce.visualforce.ViewStateVersion=201704122104050928&amp;contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm=contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm&amp;contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm%3Aj_id43=United+States+of+America&amp;contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm%3Aj_id48=English-US&amp;contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm%3Aj_id53=Oral-B&amp;contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm%3Aj_id55=contactUsPage%3AContactUsTemplate%3Aj_id25%3Aj_id26%3AheaderForm%3Aj_id55&amp;country=United+States+of+America&amp;language=English-US" rel="nofollow" target="_blank">on our website</a>. We’d love to hear from you! article 3 3 1 comment http://m.getsatisfaction.com/topics/7495595 7495595 Does my Oral-B electric toothbrush still consume power while on standby once fully charged? 2017-04-24T10:58:09Z 2017-04-10T08:48:07Z Ian H http://m.getsatisfaction.com/people/9035781 https://www.gravatar.com/avatar/cade8c202d07ef7503b4d7f143760432?d=identicon&s=55&r=PG ian_h_1hmwbbcw3rh45 I know the toothbrush cannot be overcharged, but is it still consuming power if left on the stand to charge? question ia_0000208505 ia_0000208505 active 3 2 1 comment http://m.getsatisfaction.com/topics/7504020 7504020 How do I remove the battery cap from my Oral-B Battery toothbrush? 2017-04-24T10:29:52Z 2017-04-22T15:08:44Z Catherine Duncan http://m.getsatisfaction.com/people/9056191 https://www.gravatar.com/avatar/9f56d193edbb06a80f2b9fe526cc8b8a?d=identicon&s=55&r=PG catherine_duncan I have the battery operated Oral B. &nbsp;We bought a two pack, one for my husband and myself, for a trip. &nbsp;I loved mine and wanted to continue to use it in place of the electric my husband uses at home. &nbsp;But when the battery ran down we had trouble getting the cap off. &nbsp;We eventually gave up and threw it away, thinking it was faulty. &nbsp;I took over my husbands unit. &nbsp;Now it needs new batteries and we can't get the cap off this one either. &nbsp; We are squeezing the soft blue side areas right above the cap &nbsp;and trying to pull the cap off. &nbsp;We are in our forties and have strong hands, yet can't get this off, even working together, one squeezing and one pulling. &nbsp;I have even tried taking a small screw driver scraping any dried toothpaste out of the seam and then trying to pry it loose a little. &nbsp;What are we doing wrong? &nbsp;It shouldn't be this hard. problem 03607036 03607036 active 3 2 1 comment http://m.getsatisfaction.com/topics/7504514 7504514 Registration 2017-04-24T10:23:52Z 2017-04-23T19:06:56Z George Carew http://m.getsatisfaction.com/people/9057447 https://www.gravatar.com/avatar/dfb22dde945e872ab97e7085daa5bd36?d=identicon&s=55&r=PG george_carew On your registration page you have just about every country in the world but Canada. As it is, I cannot register for "Savings". problem complete 2 3 1 comment http://m.getsatisfaction.com/topics/7503788 7503788 Carole 2017-04-24T10:20:02Z 2017-04-22T01:43:17Z Carole Proulx Hillaert http://m.getsatisfaction.com/people/9055352 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11056933/536974_10200238150147293_1623822254_n_medium.jpg carole_proulx_hillaert Registration problems<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1586190/RackMultipart20170422-65532-gsaa24-IMG_20161123_150902_inline.jpg?1492825120" /> problem 1 2 1 comment http://m.getsatisfaction.com/topics/7504643 7504643 My Oral-B Complete Battery toothbrush doesn't include a brush head cover, can I purchase one separately? 2017-04-24T10:03:31Z 2017-04-24T00:47:23Z pam http://m.getsatisfaction.com/people/9057709 https://www.gravatar.com/avatar/1fb5c426987ccdd5e9af2e45b7d756ed?d=identicon&s=55&r=PG pam_g0dnvn9dx69m5 My husband bought one of these a few years ago, it came with a cover to cover the head of the tooth brush. Can you purchase this separately. I just bought one for myself and there isn't a plastic cover to protect brisels when storing it question 1 2 1 comment availability, brush head cover, parts, storage