http://m.getsatisfaction.com/companies/homestead/topics?page=1 Topics in Homestead 1970-01-01T00:00:00Z 484 92 3 43 0 186 http://m.getsatisfaction.com/topics/7928654 7928654 Some clients are not receiving emails through homestead 2019-09-20T18:44:21Z 2019-09-20T12:52:03Z Karl3188 http://m.getsatisfaction.com/people/10195486 https://www.gravatar.com/avatar/88daede172589f10b50f1486c57b7226?d=identicon&s=55&r=PG karl3188 We send out about 150 billing invoices once a month through quickbooks, we use the homestead email for this. A significant number of clients say they are not receiving the emails. Is there something going on with the homestead client that would prevent this. Please help it is getting frustrating. This have been going on for a few months. problem awaiting_customer_response awaiting_customer_response active 12 4 1 comment http://m.getsatisfaction.com/topics/7928735 7928735 3 Reasons Why Video Is More Effective than Text 2019-09-20T17:51:47Z 2019-09-20T17:51:47Z Homestead FAQ http://m.getsatisfaction.com/people/5081887 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/9749591/logo_medium.jpg homesteadfaq Text and Information is very important for your website, but in many situations, delivering the content via video is more effective. Here's why:<br /><br /><b>Attention-Grabbing and Engaging</b>: Simply put, videos are eye-catching. They move, they often times have audio, and are typically colorful presentations. People are 27 times more likely to click on a post with a video presenting information than a static text post with the same content. Videos also hold people's attention longer than text does. They can cause reactions much more effectively than text (or even text and images).&nbsp;<br /><br /><b>Drives More Traffic to Your Site</b>: Videos have a positive impact on SEO. Having relevant videos on your site can actually increase the traffic you get from search engines. Videos put on a platform like Youtube, that directs people to your website, create important inbound links to your site. This helps to improve your site reputation and ranking.&nbsp;They also get&nbsp;1,200% more&nbsp;shares than text and images combined.&nbsp;Social media sharing is also a great tool to getting a wider audience.&nbsp;<br /><br /><b>Memorable Content that Enhances Branding</b>: Since the majority of people are visual learners, they comprehend information better when it is presented in a presentation rather than just plain text. Using a video to present information is also a great way to include branding material like a logo, company colors, or a jingle.&nbsp;<br /><br />Overall, videos are an incredibly useful medium to use to instruct your site visitors about your business. Use this to your advantage and get the most out of your site! article support support 0 1 1 create effective, text, video http://m.getsatisfaction.com/topics/7928712 7928712 Where are domains??? 2019-09-20T16:41:09Z 2019-09-20T16:28:48Z Sjoerd7238 http://m.getsatisfaction.com/people/5341475 https://www.gravatar.com/avatar/a17601a15cf78a088a42c2e44ed25155?d=identicon&s=55&r=PG sjoerd7238 Hello, I have a problem with sending emails from my outlook. They are not received!!! &lt; <a href="mailto:info@bonaireinfoguide.com" rel="nofollow">info@bonaireinfoguide.com</a> > By checking my Homestaed Account, I don't see my domains anymore.....only account settings and payments. What is going on....? Please..... problem awaiting_customer_response awaiting_customer_response active 1 2 1 comment http://m.getsatisfaction.com/topics/7928521 7928521 Links no longer lead to my site. 2019-09-20T15:56:33Z 2019-09-20T00:49:11Z Jeff5265 http://m.getsatisfaction.com/people/10234412 https://www.gravatar.com/avatar/9c29344f8ba0ac216a3cbbf3838cc398?d=identicon&s=55&r=PG jeff5265 Links no longer lead to my site.&nbsp;For example if you try to go to my site through Google it says "This site can’t be reached"<br alt="" name="" rel="" target="" title="" type="" value="" />The site I'm working on is: thelittleplantshopct.com<br />The strange thing is that if I type the address into the url bar in the browser the site comes up with no problem.<br alt="" name="" rel="" target="" title="" type="" value="" />I need this resolved ASAP problem 15 5 1 comment http://m.getsatisfaction.com/topics/7928455 7928455 SiteBuilder Plusr: delete an Image 2019-09-20T15:46:32Z 2019-09-19T20:20:06Z hoffmanstoys3447 http://m.getsatisfaction.com/people/8351131 https://www.gravatar.com/avatar/64e8f5d7ee78129b06c2f835ed14c4a7?d=identicon&s=55&r=PG hoffmanstoys3447 I know this has probably came up but I can't the answer.&nbsp; How do you delete an image from Website files in SiteBuilder Plus? I've tried pulling the images up and changing to thumbnails then selecting image.&nbsp; Then tried to delete the suggested image but that's not it since photo is still there.&nbsp; Tired of all photos being included on the files.&nbsp; Thank question awaiting_customer_response awaiting_customer_response active 3 2 1 comment http://m.getsatisfaction.com/topics/7928522 7928522 how do i delete a template background image in website builder 2019-09-20T15:41:24Z 2019-09-20T00:50:36Z Nancy9071 http://m.getsatisfaction.com/people/5555209 https://www.gravatar.com/avatar/38e240e99395011436c884159c83b286?d=identicon&s=55&r=PG nancy9071 I chose a template for my new website builder site, that has a background image that I want to replace. Have tried various ways, unsuccessfully, to change or delete this image. question awaiting_customer_response awaiting_customer_response active 2 3 1 comment http://m.getsatisfaction.com/topics/7928497 7928497 Can't re-register domain; says it's still in use 2019-09-19T23:23:44Z 2019-09-19T23:16:11Z watrfall3610 http://m.getsatisfaction.com/people/10234290 https://www.gravatar.com/avatar/323805b088db2b9b225e9bc3e6f602a6?d=identicon&s=55&r=PG watrfall3610 I closed my Homestead account last month for personal reasons, but I made the mistake of not changing the e-mail address from my defunct domain to another one on an important account, and now, for whatever reason, my password for said account is no longer working, and I can't reset the password because the address to which it's attached no longer exists. I came back to temporarily revive the domain and the e-mail address, but it says that it's still attached to an account, presumably my old one, so what do I do? problem 2 2 1 comment http://m.getsatisfaction.com/topics/7928487 7928487 E-mail issues 2019-09-19T22:31:41Z 2019-09-19T22:12:56Z Rick2890 http://m.getsatisfaction.com/people/5325061 https://www.gravatar.com/avatar/6698e215864fafc5900f4230649f3639?d=identicon&s=55&r=PG rick2890 I have been compacting and deleting many emails yet my homestead email account still says it is 99% full. Could there be some bug with my email system? problem awaiting_customer_response awaiting_customer_response active 1 2 1 comment http://m.getsatisfaction.com/topics/7928424 7928424 Visitor Views 2019-09-19T21:22:38Z 2019-09-19T18:49:24Z ramah1449 http://m.getsatisfaction.com/people/7831182 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10822962/violin_medium.jpg ramah1449 Do the employees of Homestead view the customer pages to make it look like they are getting public views on the stats??? Please stop it! It is really deceiving...when pages get views that are 1 page and zero time spent....looks like a dead giveaway. Just sayin'!! idea awaiting_customer_response awaiting_customer_response 3 2 1 comment http://m.getsatisfaction.com/topics/7928032 7928032 Not having a direct contact link is a joke. I need to close my account etc. 2019-09-19T21:13:48Z 2019-09-18T18:51:30Z Val9605 http://m.getsatisfaction.com/people/9695027 https://www.gravatar.com/avatar/e0f0073235b7148b7a6fd872be3d07d3?d=identicon&s=55&r=PG val9605 Hello, I need to close my account as I have now as my website has been professionaly redesigned and moved to a UK (home) provider. How do I go about this please. My email is: <a href="mailto:valatlmc@hotmail.co.uk" rel="nofollow">valatlmc@hotmail.co.uk</a><br /><br /> Regards Val. problem awaiting_customer_response awaiting_customer_response active 4 2 1 comment http://m.getsatisfaction.com/topics/7928451 7928451 Our web site does not display correctly on I pads 2019-09-19T21:00:28Z 2019-09-19T20:07:56Z Rick0746 http://m.getsatisfaction.com/people/8176848 https://www.gravatar.com/avatar/9c57b19f5c226acf97a609e687139535?d=identicon&s=55&r=PG rick0746 Our web site does not display correctly on I pads.&nbsp;&nbsp; Although it does work on my I phone, problem awaiting_customer_response awaiting_customer_response active 1 2 1 comment http://m.getsatisfaction.com/topics/7928113 7928113 audio clip is supposed to play immediately on homepage 2019-09-19T20:17:58Z 2019-09-18T22:49:38Z Johnny Angel http://m.getsatisfaction.com/people/6924225 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10337048/10177877_237150559821383_5550046699228012566_n_medium.jpg johnny_angel_6619022 When my homepage opens, an audio clip is supposed to play immediately and continue in a loop while the page is open. It used to work this way, but why must I click on the icon"home" to get it to play automatically? question awaiting_customer_response awaiting_customer_response active 13 2 1 comment http://m.getsatisfaction.com/topics/7928433 7928433 my web site is loading very very slowly...what's wrong.? when will it be fixed? 2019-09-19T20:05:39Z 2019-09-19T19:08:10Z Chris9179 http://m.getsatisfaction.com/people/6619505 https://www.gravatar.com/avatar/f96aa95b0f116f4d9e1590aca796c3ea?d=identicon&s=55&r=PG chris9179 My website is loading very slowly.&nbsp; What's wrong?&nbsp; When will it be fixed? problem awaiting_customer_response awaiting_customer_response complete 2 3 1 comment http://m.getsatisfaction.com/topics/7928443 7928443 WebsiteBuilder: Getting Started Part 1 2019-09-19T19:48:18Z 2019-09-19T19:48:18Z Homestead FAQ http://m.getsatisfaction.com/people/5081887 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/9749591/logo_medium.jpg homesteadfaq This article will outline all the available options from the tool bar in WebsiteBuilder. This will help you get familiar with the functionality of the new builder to help you get a jump start on building your site.&nbsp;<br /><br />The first option is <b>ELEMENTS</b>, this is where you would look if you need to add anything to your website. The categories include:<br /><a href="https://community.homestead.com/homestead/topics/websitebuilder-link-button" rel="nofollow" target="_blank">button</a>, <a href="https://community.homestead.com/homestead/topics/websitebuilder-contact-forms" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-contact-forms">contact</a>, <a href="https://community.homestead.com/homestead/topics/websitebuilder-containers" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-containers">containers</a>, files, <a href="https://community.homestead.com/homestead/topics/websitebuilder-adding-html" rel="nofollow" target="_blank">HTML</a>,<a href="https://community.homestead.com/homestead/topics/websitebuilder-edit-an-image" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-edit-an-image"> images</a>, live feeds, <a href="https://community.homestead.com/homestead/topics/websitebuilder-add-google-maps" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-add-google-maps">maps</a>, <a href="https://community.homestead.com/homestead/topics/websitebuilder-add-media-files" rel="nofollow" target="_blank">music</a>, PayPal, shapes, <a href="https://community.homestead.com/homestead/topics/websitebuilder-navigation-menu" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-navigation-menu">site navigation</a>, <a href="https://community.homestead.com/homestead/topics/websitebuilder-social-elements" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-social-elements">social</a> and videos.&nbsp;<br /><br />When you select any category under elements you will see the category options that relate to it. In this example button is highlighted then we see the 6 different button types we can choose from.<br />Select any element you wish to use and place it on your website.&nbsp;&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807219/2762-cg0g80_inline.png?1568912509" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807219/2762-cg0g80_inlinepng1568912509" /><br /><br />Next on the tool bar is <b>PAGES</b>, if you click on pages it will list all the pages you have on your website. From this menu you can perform a few different actions. <br />You can choose to hide a page&nbsp;from the navigation menu.&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807224/2762-1x5il3q_inline.png?1568913414" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807224/2762-1x5il3q_inlinepng1568913414" />By clicking the hamburger menu or the 3 lines to the right of the page name&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807229/32651-tu2aox_inline.png?1568914573" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807229/32651-tu2aox_inlinepng1568914573" /> you can <a href="https://community.homestead.com/homestead/topics/websitebuilder-rename-pages" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-rename-pages">rename pages</a> , <a href="https://community.homestead.com/homestead/topics/websitebuilder-change-home-page" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-change-home-page">set a page as the home page</a> or <a href="https://community.homestead.com/homestead/topics/websitebuilder-delete-pages" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-delete-pages">delete a page</a>.&nbsp; From this window you can also create a<a href="https://community.homestead.com/homestead/topics/websitebuilder-drop-down-menus" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-drop-down-menus"> drop down menu</a> by clicking and dragging the page slightly to the right.&nbsp; <a href="https://community.homestead.com/homestead/topics/websitebuilder-add-a-new-page" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-add-a-new-page">Rearranging the order of the pages</a> can be done my clicking a page name and dragging it to a new location. If you select manage pages it will have more page options.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807223/32651-1rmdbo8_inline.png?1568913308" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807223/32651-1rmdbo8_inlinepng1568913308" /><br />If you select <b>manage pages</b> it will have more page options such as <a href="https://community.homestead.com/homestead/topics/websitebuilder-password-protected-pages" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-password-protected-pages">password protecting pages</a>&nbsp;and&nbsp;<a href="https://community.homestead.com/homestead/topics/websitebuilder-add-keywords" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-add-keywords">page </a><a href="https://community.homestead.com/homestead/topics/websitebuilder-add-keywords" rel="nofollow" target="_blank">SEO</a>.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807231/29603-173itcw_inline.png?1568916627" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807231/29603-173itcw_inlinepng1568916627" /><br /><br />The third option is <b>SECTIONS</b>. <a href="https://community.homestead.com/homestead/topics/websitebuilder-edit-sections" rel="nofollow" target="_blank">Sections</a> will outline all the sections you have on the page that you are currently working on. If you select any of the sections it will take you to that section on the page, this is helpful if you have a long page as it will save you time from having to scroll down to a section towards the bottom. The sections menu will allow you to rearrange the sections by clicking on a section name and dragging it to the desired location.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807230/32651-otwaho_inline.png?1568915898" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807230/32651-otwaho_inlinepng1568915898" /><br /><br />Next we see&nbsp;<b>DESIGN</b>. Design consists of a consists of 4 sub categories also. First is<a href="https://community.homestead.com/homestead/topics/websitebuilder-backgrounds" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-backgrounds">&nbsp;background</a>, this will allow you to adjust the default background for the entire website. You can select a solid color or texture to apply as the&nbsp;<a href="https://community.homestead.com/homestead/topics/websitebuilder-backgrounds" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-backgrounds">background</a>. If you select customize it will allow you to add an image as the background for the entire site.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807240/12747-12g14h4_inline.png?1568919109" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807240/12747-12g14h4_inlinepng1568919109" /><br /><br />The next sub category is <b>colors</b>. The color palette selected will be applied to different elements throughout the website to keep it uniform. You can edit or invert the current color palette or select a new a new color scheme from the presets collection. Keep in mind changing the color palette may adjust other elements colors that you may not be seeing currently.&nbsp;<br />&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807262/29603-3zoozf_inline.png?1568928686" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807262/29603-3zoozf_inlinepng1568928686" />&nbsp;<br /><br />After colors, we see fonts. <b>Fonts,&nbsp;</b>allows you to explore all the available fonts and change text to the selected font style.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807220/29603-11olfy8_inline.png?1568913247" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807220/29603-11olfy8_inlinepng1568913247" /><br /><br />Text style is the last option under design. <b>Text Style</b> lets you choose which text style you wish to program.&nbsp;You can program multiple <a href="https://community.homestead.com/homestead/topics/websitebuilder-text-formatting" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-text-formatting">text styles</a>&nbsp;to use later, when you click one, a small menu will appear that lets you edit the Font Size, Font, and Color this will be an available preset when you add a new text box.This can also&nbsp; be used to fix text in your mobile site<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807264/32651-p89tlz_inline.png?1568928784" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807264/32651-p89tlz_inlinepng1568928784" /><br /><br />A great way to stay connected with your customers and keep them reading about certain topics is to use a&nbsp;<b>BLOG. </b>The blog button&nbsp;is going to allow you to <a href="https://community.homestead.com/homestead/topics/websitebuilder-add-edit-blog-posts" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-add-edit-blog-posts">create a blog</a> for your site. From clicking blog you can manage your posts, <a href="https://community.homestead.com/homestead/topics/websitebuilder-add-edit-blog-posts" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-add-edit-blog-posts">add a new post</a>, edit an existing post or delete a post.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807265/12747-gn8i3j_inline.png?1568928841" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807265/12747-gn8i3j_inlinepng1568928841" /><br /><br />Another feature that may only apply to some online business's is the online&nbsp;<b>STORE.&nbsp;</b>If you are using <a href="https://community.homestead.com/homestead/topics/tips-for-an-effective-ecommerce-website-b8p5psbtad5kr" rel="nofollow" target="_blank">Homesteads eCommerce</a> platform you can click on store than manage products and orders to get into the store editor. The store editor will allow you to<a href="https://community.homestead.com/homestead/topics/websitebuilder-e-commerce-adding-products" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-e-commerce-adding-products">&nbsp;add products</a>, <a href="https://community.homestead.com/homestead/topics/websitebuilder-e-commerce-payment-options" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-e-commerce-payment-options">set up online payments</a>, view orders and customize your stores online presence.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807272/28083-xmzzc5_inline.png?1568932930" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807272/28083-xmzzc5_inlinepng1568932930" /><br /><br />A great tool in the tool bar is <b>STATS</b>. Stats reports and lays out all your website statistics for you. It displays the number of visitors to your website. It lets you customize a time frame to view stats for, it lets you see where the visits are coming from geographically. If you scroll down it will also show you what type of device the visits are coming from and what browser is being used<br />.&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807273/28083-13oene9_inline.png?1568933466" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807273/28083-13oene9_inlinepng1568933466" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807274/12747-18ujm29_inline.png?1568933516" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807274/12747-18ujm29_inlinepng1568933516" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807276/28881-1fhvxvb_inline.png?1568933773" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807276/28881-1fhvxvb_inlinepng1568933773" /><br /><br />Last option at the bottom is <b>MANAGE. </b>This<b>&nbsp;</b>option will allow you to do a variety of actions for your site. <a href="https://community.homestead.com/homestead/topics/websitebuilder-save-history" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-save-history">Save history</a> is a great feature to revert back to a previous version of you website. If you make changes save and publish them then decide you want to go back to the old published version, without have to manually change everything back just use save history.&nbsp; <br />Another commonly used feature here is favicon. <a href="https://community.homestead.com/homestead/topics/websitebuilder-favicon" rel="nofollow" target="_blank">Favicon </a>is the small image that shows in a tab at the top when you visit a website.&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807279/28881-j0wy7a_inline.PNG?1568934511" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807279/28881-j0wy7a_inlinePNG1568934511" /> You can set the image you want to use from here.&nbsp;<a href="https://community.homestead.com/homestead/topics/websitebuilder-google-analytics" rel="nofollow" target="_blank" title="Link https//communityhomesteadcom/homestead/topics/websitebuilder-google-analytics">Google analytics</a> is where you will go to enter your tracking code if you are using analytics. If you use contact forms on your site, form submissions will keep a record of all contacts made through the form.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807277/28083-1rsbbsj_inline.png?1568933915" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807277/28083-1rsbbsj_inlinepng1568933915" /><br /><br />Advanced, allows for you to input site HTML that will need to be added to your sites header or footer. You can also enter site META tags.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1807281/28083-jikqer_inline.png?1568934863" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1807281/28083-jikqer_inlinepng1568934863" /> article support support 0 1 1 create getting started, elements, website builder http://m.getsatisfaction.com/topics/7928421 7928421 Can I use a PNG file for my pictures on the website? 2019-09-19T18:43:07Z 2019-09-19T18:36:50Z Cathy0602 http://m.getsatisfaction.com/people/9933448 https://www.gravatar.com/avatar/1af3328bc30492156e2d0b2606c1eac7?d=identicon&s=55&r=PG cathy0602 I used my Snipping tool and saved a snip as a PNG. It will not let me use the picture. It says the file is invalild.<br /> Any help would be appreciated. <br /> Thank you! question awaiting_customer_response awaiting_customer_response complete 3 3 1 comment