http://m.getsatisfaction.com/companies/plugable/topics?page=1 Topics in Plugable Technologies 1970-01-01T00:00:00Z 6501 3887 70 2507 0 450 http://m.getsatisfaction.com/topics/7754886 7754886 setting up one pair of monitors to be swappable between two different computers 2018-06-25T03:27:39Z 2018-06-25T03:27:39Z Bruce Buck http://m.getsatisfaction.com/people/9705660 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11290664/photo_medium.jpg bruce_buck_cv0ymwz5pdyg5 I have a Surface Pro 4 (work) and a laptop (personal). I'd like to see if there's a way to connect each of them to the same pair of 24" monitors. I wouldn't necessarily have to have both machines usable at the same time; more that I'd like to have all of this set up on one desk and use whichever I needed when I needed it. question 0 1 1 create http://m.getsatisfaction.com/topics/7754828 7754828 Where am I suppose to use the discount code on? 2018-06-24T23:41:15Z 2018-06-24T23:41:15Z Kiet Sam http://m.getsatisfaction.com/people/9704929 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11290384/photo_medium.jpg kiet_sam I got this card in my plugable hub with a discount code. When I tried it on some other hubs on Amazon it said that the code doesn't work. question 0 1 1 create http://m.getsatisfaction.com/topics/7754593 7754593 [UD-ULTC4K] Focusrite audio interface drops (freezes) every 3-4 hours 2018-06-24T05:54:27Z 2018-06-24T05:54:27Z Kiet Sam http://m.getsatisfaction.com/people/9704929 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11290384/photo_medium.jpg kiet_sam I am using the Scarlett 2i2 generation 1 audio interface. question 0 1 1 create http://m.getsatisfaction.com/topics/7712566 7712566 macOS 10.13.4 is incompatible with DisplayLink, Duet Display, and more 2018-06-23T17:49:57Z 2018-03-30T16:36:52Z Gary Z http://m.getsatisfaction.com/people/6573879 https://www.gravatar.com/avatar/66ac965ba9cc09499922d927d5160f1f?d=identicon&s=55&r=PG gary_zeller We have important news about macOS 10.13.4. This new macOS release only supports displays which are directly provided by a GPU or via AirPlay. <br /><br /> For UD-ULTCx Docking Stations, this means versions of Apple macOS after 10.13.3 will only support the single 4K HDMI port on the dock which uses DisplayPort Over USB-C technology (which is directly GPU connected). The second and third displays on the dock -- the DVI and 2K HDMI ports using DisplayLink technology -- will no longer function. Windows and Chromebook computers are not affected, and will continue to work as usual. <br /><br /> Note: All brands of USB docking stations which use DisplayLink chips and drivers are affected. This includes Targus, Dell, Toshiba, Kensington, Anker, StarTech; if the dock uses DisplayLink for graphics, it will no longer function as expected after updating to macOS 10.13.4. <br /><br /> TAKE ACTION <br /><br /> To continue to use all dock functions with your Mac, macOS updates must be disabled to remain on 10.13.3. To do so, uncheck the two highlighted boxes in the screenshot below. The boxes to uncheck (disable) are "Download updates in background" and "Install macOS updates" These are found in the "App Store" portion of "System Preferences" within macOS. <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1721202/Disable_Auto_Update.jpg?1522427713" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1721202/Disable_Auto_Update_inline.jpg?1522427713" /></a> <br /><br /> It's important to do this proactively now, as it's difficult to revert macOS versions later. <br /><br /> We'll continue to update the following blog post with the most up-to-date information available: <a href="https://plugable.com/2018/03/30/macos-10-13-4-disables-displaylink-duet-display-devices/" rel="nofollow">https://plugable.com/2018/03/30/macos...</a> update 4 4 1 comment http://m.getsatisfaction.com/topics/7754184 7754184 Can't connect dual monitors to new laptop through Plugable 3900 station 2018-06-22T22:38:00Z 2018-06-22T22:38:00Z Peter Coleman http://m.getsatisfaction.com/people/9703853 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11290010//platform/profilepic/_medium. peter_coleman_gjglm1z4ehjbp I have been using Plugable 3900 dual-monitor docking station on my Dell Windows 10 64-bit computer with no problem. When I try to switch station to newer Windows 10 64-bit laptop computer the two exterior monitors are not detected. They seem to be trying to get recognized by going black for a few seconds, but nothing else happens. I have installed latest Plugable driver on the new machine but nothing seems to help. question 0 1 1 create http://m.getsatisfaction.com/topics/7754118 7754118 Triple Dock not working 2018-06-22T19:17:17Z 2018-06-22T19:17:17Z Martin Louis http://m.getsatisfaction.com/people/9703700 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289960/photo_medium.jpg martin_louis_fx9sv2w9u9qpo Hello, <br /> I just purchased your triple docking station and I cannot seem to get my 3rd display (from the 4k HDMI port) to show. Is this a common problem with the windows 10 driver? The other two 1080p outputs work fine. I've tested my monitors and cables and they seem to be okay. Any suggestions? Possibly a faulty dock? problem 0 1 1 create http://m.getsatisfaction.com/topics/7754108 7754108 Windows 10 not able to connect to external speakers 2018-06-22T18:48:32Z 2018-06-22T18:48:32Z Stephens's Lichtenberg http://m.getsatisfaction.com/people/9703676 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289953/photo_medium.jpg stephens_s_lichtenberg I have the USB-BT4LE. <br /><br /> I tried the Drivers that were with the install CD and then downloaded new Drivers from your web site. <br /><br /> I can Pair the Devices, a Bluetooth speaker and an Amazon Echo. <br /><br /> I am not fully trusting the the Pair is correct, as the devices do not make the acknowledgement tones as they do on other systems. <br /><br /> What if any steps am I missing? <br /><br /> Stephen problem 0 1 1 create http://m.getsatisfaction.com/topics/7753258 7753258 pluggable USB2.0 video adapter not working 2018-06-21T19:00:51Z 2018-06-21T01:04:04Z Robert David Antony Raj http://m.getsatisfaction.com/people/9701547 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289224/photo_medium.jpg robert_david_antony_raj The Adapter is working until a week back, Now I don't see the green light. question 1 2 1 comment http://m.getsatisfaction.com/topics/7752727 7752727 Can I close my laptop and keep monitors working? 2018-06-20T16:51:08Z 2018-06-20T01:41:56Z Jorge Gustavo Echegaray http://m.getsatisfaction.com/people/9700362 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11288822/photo_medium.jpg jorge_gustavo_echegaray Can I close my laptop and have the pluggable keep working? <br /> I have two monitors and I don't need my laptop to be open all the time. Can it work like a regular dock? question 1 2 1 comment http://m.getsatisfaction.com/topics/7752525 7752525 Linux Drivers for Plubable 7-port and vga adapters 2018-06-20T16:50:33Z 2018-06-19T17:46:49Z etcurtis http://m.getsatisfaction.com/people/1709828 https://www.gravatar.com/avatar/eed4e66afa87f784bf822c9b31e388f6?d=identicon&s=55&r=PG etcurtis I can't seem to find the drivers I need in order to connect my 7-port usb adaptor to monitors through usb to vga adapters. Running Linux Mint 19 on 64-bit machine. question 1 2 1 comment http://m.getsatisfaction.com/topics/7747875 7747875 Windows Start-up does not detect devices connected to USB3-HUB7BC Hub 2018-06-18T23:35:01Z 2018-06-09T20:59:51Z Ramesh Dandapani http://m.getsatisfaction.com/people/9689315 https://www.gravatar.com/avatar/48bfd4ca666de2d4ba3bba588894a2b2?d=identicon&s=55&r=PG ramesh_dandapani I find the USB3-HUB7BC never starts up correctly. I need to power OFF-ONN via the pushbutton switch to have windows detect devices connected to it. Anyone faced a similar issue? question 2 2 1 comment http://m.getsatisfaction.com/topics/7748288 7748288 UGA-2K-A going on and off on new Win 10 Lenovo X1 2018-06-18T21:05:48Z 2018-06-11T03:08:56Z JG http://m.getsatisfaction.com/people/2359540 https://www.gravatar.com/avatar/06bf94ce9ef1ec78a79ecc45d8fc8517?d=identicon&s=55&r=PG x12 My 3rd gen X1 with Windows 7 died, so I put my trusty adapter on a new 5th generation X2. It installed and worked great for 3 days. Now, at intervals, the monitor goes black and reports "no signal". The light is out on your adapter when this happens. Also, my mouse is frozen. Sometimes it also reports that the signal being received by it is non-supported. This problem clears after about 10 seconds, but clearly it makes it difficult to use the monitor. <br /> The new PC: Windows 10, 16GB RAM. The Plugable adapter is on a USB port on the new "Thinkpad Hybrid USB-C with USB-A Dock". I am separately running two other monitors. Your adapter is connected to a V7 LED215W2R. I have the control panel for Displays open and at the moment when the monitor goes blank, the monitor also disappears from the control panel. Note that I have also verified that I have your latest drivers. <br /> Next morning, I substituted different USB and DVI cables. After boot the UGA was not active. I swapped it to a different USB port on the same root hub and it came back online, so that was not particularly conclusive to me. problem 3 2 1 comment http://m.getsatisfaction.com/topics/7751460 7751460 USB 3 speed 2018-06-18T18:31:13Z 2018-06-17T16:05:24Z Justin Druce http://m.getsatisfaction.com/people/9697484 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287798/photo_medium.jpg justin_druce Hi, I have a plugable triple display USB c charging dock hooked up to a Microsoft laptop. Unfortunately the laptop doesn't have a USB c port so I've had to buy a USB c to USB 3 adapter. Seems to work fine BUT the computer keeps telling me that my flash drives (connected to the docks USB 3 ports at the back) can operate better if plugged into a USB 3 port? Any ideas what I'm doing wrong as I'm keen to ensure USB 3 speed. Thanks question 1 2 1 comment http://m.getsatisfaction.com/topics/7751327 7751327 My plugable USB-C docking station has stopped talking to my HP laptop. How do I fix it? 2018-06-18T18:30:04Z 2018-06-17T05:01:04Z Tom Grealy http://m.getsatisfaction.com/people/9697205 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287684/photo_medium.jpg tom_grealy_jb8n79dnt6mzk question 1 2 1 comment http://m.getsatisfaction.com/topics/7748071 7748071 Failure to launch application because it has been run--message when I try to start software. Please advise 2018-06-18T18:07:07Z 2018-06-10T13:23:34Z Sharon Wing Frey http://m.getsatisfaction.com/people/9689771 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11285004//platform/profilepic/_medium. sharon_wing_frey problem 2 2 1 comment