http://m.getsatisfaction.com/companies/raileurope/topics?page=1 Topics in Rail Europe 1970-01-01T00:00:00Z 7534 6980 10 530 0 32 http://m.getsatisfaction.com/topics/7794991 7794991 Itinerary for train travel in England and Scotland 2018-09-21T17:43:17Z 2018-09-20T23:02:33Z phyllis http://m.getsatisfaction.com/people/8392259 https://www.gravatar.com/avatar/881e9bfd3b56e7d438f53496e9cc8a95?d=identicon&s=55&r=PG phyllis_k5ezdfqj0xrqs I need some help creating an itinerary. I have several places and cities I want to visit in England and Scotland and would like advice on what's the best order in which to see them, based on train travel to and from each one. Very broadly they include London, Oxford, Bath, the Cotswolds, the Lake District and Edinburgh question complete 6 2 1 comment bath, bath spa, bath spa to cheltenham, bath spa to cheltenham spa, bath spa to windermere, bath to cheltenham, bath to cheltenham spa, bath to windermere, britrail pass, britain, cheltenham, cheltenham spa, cheltenham spa to windermere, cheltenham to windermere, cotswolds, england, great britain, lake district, london to oxford, oxford, oxford to bath, oxford to bath spa, oxford to windermere, scotland, uk, united kingdom, windermere, windermere to edinburgh http://m.getsatisfaction.com/topics/7794968 7794968 How do I add a booking to my account, if I bought the tickets before I established my account? 2018-09-21T13:51:41Z 2018-09-20T20:53:42Z Emilio Pacheco http://m.getsatisfaction.com/people/9796127 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11326519/photo_medium.jpg emilio_pacheco I booked my ticket. I got the e-mail with my booking number, and the tickets to be printed. After I received the e-mail, I created an account, but I do not see how I can add that booking in my account so I can refer to it either on the website or in the mobile app. <br /><br /> Thanks, <br /> Emilio Pacheco question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7794343 7794343 Impossible To Speak To Customer Service 2018-09-19T19:09:30Z 2018-09-19T15:35:03Z Samantha Melchin http://m.getsatisfaction.com/people/9794631 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11325997/photo_medium.jpg samantha_melchin How do I contact someone? <br /><br /> I have written into the contact us page 'send a message' but don't receive a response (this was 2 weeks ago) <br /><br /> I try calling and I am disconnected. <br /><br /> I finally try the menu by saying I'm looking for an exchange, just to hope to speak to someone, and I'm stuck on hold for hours. <br /><br /> Please let me know how I can actually speak to someone and confirm a few questions I have for a train trip next week? question complete 9 3 1 comment http://m.getsatisfaction.com/topics/7793658 7793658 Wrong name. 2018-09-17T14:47:22Z 2018-09-17T13:33:10Z Andrea Portelance http://m.getsatisfaction.com/people/9793185 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11325464/photo_medium.jpg andrea_portelance I recently purchased a ticket for my husband but put my name on it. Can I tranfer the ticket or should I apply for a refund and purchase it again? question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7791558 7791558 7 minutes to transfer at Mannheim Hbf station? 2018-09-13T20:29:12Z 2018-09-12T08:14:04Z Carly Farrah http://m.getsatisfaction.com/people/9788005 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11323561//platform/profilepic/_medium. carly_farrah Hi I just wanted to check if 7 minutes is enough time to change in Mannheim hbf (coming from Amsterdam on ICE 105 and changing to ICE 595 to Munich). Also is there a way I can check platforms online prior to my arrival to make the change as streamline as possible? Thanks, carly question complete 3 2 1 comment germany, mannheim, mannheim hauptbahnhof, mannheim hbf, mannheim hbf station, mannheim station, changing trains, connection time, switching trains, transfer http://m.getsatisfaction.com/topics/7791989 7791989 3 countries (Italy, Switzerland and France) / Florence-Venice, Venice-Zermatt, Zermatt-Lyon, Lyon-Paris, Paris-Versailles-Paris, Paris-Chantilly-Paris / Which is the best option, Eurail Pass or one-way tickets? 2018-09-13T19:05:57Z 2018-09-13T04:04:53Z Fernanda Costa http://m.getsatisfaction.com/people/9789094 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11323951/photo_medium.jpg fernanda_costa_gaq4wfq6a4dsv Hello, how are you? I would like to ask for help. I am going to use the Eurail Pass for the first time and I am very doubtful about which cities I can actually use. I will pass my itinerary and if you can help me I will be very grateful.&gt; Firenze - Venezia&gt; Venezia - Zermatt&gt; Zermatt - Lyon&gt; Lyon - Paris&gt; Cities near to Paris - Versailles and ChantillyThank you and hope you can help me :) question complete 3 2 1 comment chantilly, chantilly to paris, ec, euro city, eurocity, firenze, florence, florence to venice, france, freccia rossa, frecciargento, frecciarossa, italy, le frecce, lyon to paris, paris, paris pass, paris rer, paris rer c, paris visite, paris visite pass, paris to chantilly, paris to versailles, rer, rer c, switzerland, ter, trenitalia international, venezia, venice, venice to zermatt, versailles to paris, zermatt, zermatt to lyon, brig to zermatt, geneva to lyon, milan to brig, venice to milan, visp to geneva, zermatt to visp http://m.getsatisfaction.com/topics/7791453 7791453 Eurail Global Pass to cover Paris-Zurich, Zurich-Munich, Munich-Salzburg, Salzburg-Vienna, Vienna-Budapest, Budapest-Prague, Prague-Berlin, Berlin-Amsterdam, Amsterdam-Brussels, Brussels-London 2018-09-13T16:08:14Z 2018-09-12T00:40:37Z Rachael Strom http://m.getsatisfaction.com/people/9787674 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11323419/photo_medium.jpg rachael_strom_873tr9oq8y4y1 I am looking to buy a global euro rail pass. I couldn't find a good map. Does this pass cover these places? Paris --&gt; ZurichZurich --&gt; MunichMunich --&gt; SalzburgSalzburg --&gt; ViennaVienna --&gt; BudapestBudapest --&gt; PraguePrague --&gt; BerlinBerlin --&gt; AmsterdamAmsterdam --&gt; BrusselsBrussels --&gt; LondonAlso, does this mean if I buy the euro rail pass, then that is the only cost I pay? Because when I try to reserve a spot on the train while saying that I have a pass, it still charges me. question complete 6 2 1 comment amsterdam, amsterdam to brussels, austria, belgium, benelux, berlin, berlin to amsterdam, britain, brussels, brussels to london, bruxelles, budapest, budapest to prague, czech republic, ec, england, eurail global pass, eurocity, eurostar, france, germany, great britain, holland, hungary, ic, ic bus, inter city, intercity, intercity bus, london, lyria, lyria tgv, munich, munich to salzburg, netherlands, paris, paris to zurich, prague, prague to berlin, praha, railjet, rosenheim-salzburg line, rosenheim-salzburg railway, salzburg, salzburg to vienna, switzerland, tgv lyria, thalys, uk, united kingdom, vienna, vienna to budapest, wien, zurich, zurich to munich http://m.getsatisfaction.com/topics/7790714 7790714 Seat selection 2018-09-11T20:14:30Z 2018-09-10T14:23:37Z Cheryl Dougan Jennewine http://m.getsatisfaction.com/people/9785561 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322737/photo_medium.jpg cheryl_dougan_jennewine I am SO confused about how to make seat reservations on the train from Berlin to Gdansk, Poland. I go on the website and get several different prices for seats, and I can't do a seat reservation for 6 people, it has to be 5 or less. I called the RailEurope 800 number and THEY AREN'T TAKING ANY MORE CALLS!!!!!! I desperately need help with this. Please! question complete 4 2 1 comment http://m.getsatisfaction.com/topics/7790435 7790435 Is it more cost-effective to get a travel pass, half fare card or just pay for each train for my 3 days in Switzerland? 2018-09-10T20:43:21Z 2018-09-09T22:44:28Z Michael Rendino http://m.getsatisfaction.com/people/9784884 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322470/photo_medium.jpg michael_rendino_hz3dxqwktbvow In two weeks, my friend and I are flying to Zurich and then taking a train to Lucerne where we will be staying for three nights. While there, we want to go to Mt. Titlis, take a ferry on the lake and if we have time, go to Mt. Pilatus. I believe a pass will cover the train to Lucerne and might cover the ferry. I know that you get a discount on trip to Mt. Titlis if you have a pass, but wonder if it's worth it the additional cost of the pass. Could someone help me determine what the best option is in order to be the most cost effective? Thank you! question complete 5 2 1 comment lucerne, lucerne to zurich, mount pilatus, mount titlis, mt pilatus, mt titlis, pilatus, pilatusbahn, swiss half fare card, switzerland, titlis, titlis rotair, zurich, zurich to engelberg, zurich to lucerne http://m.getsatisfaction.com/topics/7724127 7724127 Does a first class ticket guarantee you a seat and a place to store your luggage? 2018-09-10T18:27:44Z 2018-04-21T00:55:01Z Bridgette White Brownie http://m.getsatisfaction.com/people/9636334 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11264634//platform/profilepic/_medium. bridgette_white_brownie Does purchasing a first class ticket guarantee you a seat and a place to store your luggage? question complete 3 3 1 comment 1st class, baggage, reservations, luggage, reserved seating, first class http://m.getsatisfaction.com/topics/7790323 7790323 Ticketing and Departure date 2018-09-10T17:45:29Z 2018-09-09T16:46:55Z Adam Hahs http://m.getsatisfaction.com/people/9784646 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322371/photo_medium.jpg adam_hahs The ticketing process asks for the "date of my departure to Europe". Would I put the date I enter Europe (e.g., if I'm going to London first but not using trains until a different country)? Or would I enter the date on which I'd first use the ticket in Switzerland? Thanks for any help! question complete 3 2 1 comment http://m.getsatisfaction.com/topics/7789421 7789421 Are my routes covered by the Eurail Global Pass? 2018-09-07T16:59:50Z 2018-09-07T12:59:46Z Tizzly http://m.getsatisfaction.com/people/9782664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11321555/7M7n7BB_medium.jpg tizzle_han Hi, <br /><br /> I am struggling to work out if my planned routes are covered by the Eurail Global Pass (Youth, 2nd class, 15 days flexible in 1 month). I am traveling as part of a group of 4 youths. We will be travelling for 2 weeks in February 2019. Our routes are as follows: <br /><br /> - Vienna -> Budapest <br /> - Krakow -> Prague <br /> - Prague -> Cesky Krumlov (few hours stopover to explore) -> Salzburg <br /> - Salzburg -> Zurich <br /> - All around Switzerland <br /><br /> Also which routes would require reservation in advance? <br /><br /> Thanks very much in advance for your help! question complete 1 2 1 comment arlberg, arlberg line, arlberg pass, arlberg railway, austria, czech republic, jizni express, krakow, krakow to prague, linz to salzburg, poland, prague, prague to Český krumlov, railjet, salzburg, salzburg to zurich, switzerland, vienna to budapest, wien, zurich, České budějovice to linz, České budějovice to Český krumlov, Český krumlov to salzburg, Český krumlov to České budějovice http://m.getsatisfaction.com/topics/7788228 7788228 Is it more economical to buy Eurail or Renfe pass? 2018-09-05T20:38:33Z 2018-09-05T15:37:26Z Betsy Blackburn http://m.getsatisfaction.com/people/9780018 https://www.gravatar.com/avatar/6cb0e2ed5b2eb2d7f9bd70252c23d805?d=identicon&s=55&r=PG betsy_blackburn Hi, Jeff! We are traveling from Barcelona to Madrid (Sept 27); Madrid -Segovia -Madrid (Sept 29); Madrid -Toledo -Madrid (Oct 1); Madrid-Seville (Oct 3),; Seville to Granada (Oct 7). 2 questions: (1) What would be the fastest and most economical—Renfe pass or Eurail, or point to point ticket purchase? (2) If direct travel from Seville to Granada is still not possible, how long does it take for the bus ride from Antequera to Granada? Is the cost of the bus included in the Renfe pass? question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7787259 7787259 Misleading price 2018-09-05T18:27:33Z 2018-09-03T18:56:02Z Johnny Ronny http://m.getsatisfaction.com/people/9777795 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11319631/photo_medium.jpg johnny_ronny Hello, <br /><br /> The price on the website for 1 adult and 1 youth does not update when this combination is selected. It shows the total price for 1 adult and 1 youth being $678 (see attached image). When I go to book now, the price on the next page shows $1,220 CDN. <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749623/Capture2.PNG?1536000851" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749623/Capture2_inline.PNG?1536000851" /></a> <br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749625/Capture3.PNG?1536001058" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749625/Capture3_inline.PNG?1536001058" /></a> problem pending 1 2 1 comment http://m.getsatisfaction.com/topics/7786876 7786876 Flexibility of Eurail Pass vs Swiss Pass 2018-09-05T17:57:32Z 2018-09-02T21:33:43Z Hans Zuckerman http://m.getsatisfaction.com/people/9776942 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11319255/photo_medium.jpg hans_zuckerman We are currently debating about renting a car vs using rail passes on a vacation in the next couple weeks.We are going to be in Switzerland, Interlaken for 5 days, then spend 2 days in southern Germany (Garmisch or Fussen if we can get there), 3 in Salzburg, and 2 in Munich before heading back to Switzerland. We don't know exactly what we plan to do each day, we want to go to Gruyeres, Lucerne, Lauterbrunnen, etc. But when and where will depend a little on the weather and advice we get, etc. We like to be a little flexible in where we go and what we do. This worked great with the rail passes in Japan where we'd decide a day or two before, check the schedules, show up at the station and jump on. However, deciding on Eurail vs swiss pass vs also incorporating Germany and Salzburg has become a giant headache! We don't have a good idea of what is covered in swisspass which isn't in the Eurail and the possibility of Eurail for everything vs a swisspass + a shorter duration eurail is frustrating. Any advice? We might just give up and get a car, it most likely will be cheaper but I don't think it will be as relaxing and fun.Thanks for any, all advice. I keep reading posts on other websites which end up being 10 years old. question complete 5 2 1 comment switzerland, swisspass, eurail, advice