http://m.getsatisfaction.com/companies/reckon/topics?page=1 Topics in Reckon 1970-01-01T00:00:00Z 12585 8404 389 3124 0 1379 http://m.getsatisfaction.com/topics/7767126 7767126 How do I reverse incorrect setup for STP. Inadvertantly signed in and created an account for Reckon One instead of Reckon Accounts Premier. 2018-07-21T09:05:16Z 2018-07-21T09:05:16Z Kimmie http://m.getsatisfaction.com/people/9732923 https://www.gravatar.com/avatar/fc74864312aedbac0dfeaecce3d914ac?d=identicon&s=55&r=PG kim_maguire_dlpcf8j9vj7l4 problem 0 1 1 create http://m.getsatisfaction.com/topics/7766071 7766071 Cannot Print 2018-07-21T07:53:45Z 2018-07-18T23:29:32Z Nancy http://m.getsatisfaction.com/people/9532152 https://www.gravatar.com/avatar/f135f71f1b1f7bf8ec4146793375fdb4?d=identicon&s=55&r=PG nancy_fjr3apcmlj75d Since yesterday we have been unable to print, there are no popup blockers on and we have tried saving a PDF first and that does not work either. Any other ideas to rectify the issue. Cheers problem 10 5 1 comment http://m.getsatisfaction.com/topics/7765645 7765645 TAX WITHHOLDING Incorrectly Calculated - Subsequent PAYG Summary Issues 2018-07-21T05:08:07Z 2018-07-18T02:09:52Z GCO Administration http://m.getsatisfaction.com/people/9729236 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11300071/photo_medium.jpg gco_administration I have MAJOR ISSUES with the tax withholding in Reckon One. For the record, I have flagged this once before and never got listened too by your support team, just fobbed off and told it was a one off error, which NOW we find out it is not. A refresh of the screen is NOT the solution I have many staff who have not had the correct amount of tax withheld from their wages over the past 12 months. What this means is they owe the tax office because RECKON ONE software has not calculated the tax correctly. We SHOULD NOT HAVE TO CHECK the tax withholding each week and manually change if its wrong. This is why we are paying for a premium software. NOW, I have tried to speak to the support online again, and again, get told to refresh and manually change amounts. THIS IS NOT THE SOLUTION. I would like a response from Reckon One detailing why these amounts are not calculating and an assurance that they will be accurate in future. Your phone support team never listen and I am regretting going from MYOB to Reckon One as I now have grave concerns other areas are wrong as well, and not through user entry but Reckon ONE. Please respond to this as a matter of urgency. problem 19 3 1 comment http://m.getsatisfaction.com/topics/7766653 7766653 Every time I open my payroll I have to restore the backed up files. 2018-07-21T04:57:51Z 2018-07-20T05:49:46Z ROSEMARY PARR http://m.getsatisfaction.com/people/9731731 https://www.gravatar.com/avatar/367bd962301e3f66f38981cbe2562568?d=identicon&s=55&r=PG rosemary_parr Every time I open my payroll I have to restore the backed up files. I've just done the upgrade to payroll premier 2019 and it still comes up with the 2017 file instead of the new backup I made today prior to doing the upgrade. problem 1 2 1 comment http://m.getsatisfaction.com/topics/7767084 7767084 Request for quote from supplier 2018-07-21T04:43:14Z 2018-07-21T04:43:14Z Learner1234 http://m.getsatisfaction.com/people/9732781 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11301507/43596948-vector-tension-spring-black-symbols_medium.jpg nigel_martin_auvhiv1avlus6 I would like to be able to use QB (hosted) to be able to send requests for quotes to suppliers, we have over 400 components we are manufacturing and there are over 2000 nuts and bolts in the machine all up! In light of this I would like to keep everything tracked in one system.<br /><br />I have been using a purchase order with modified template to send these requests for quotes, but this is leading me to look like I have ordered parts from each of the suppliers when really I just want to know the differences in prices.<br /><br />Which section should I be using for this? Should it be create estimates with a modifed template? the same section I send my quotes from to our clients? Or is there another location?<br /><br />Its probably really obvious but I would love a bit of guidance and we are busy and also setting up QB so strapped for time on the learning front.<br /><br />Thanks! question 0 1 1 create http://m.getsatisfaction.com/topics/7619348 7619348 When reconciling a bank account,wrong information on the report 2018-07-21T01:30:39Z 2017-10-26T00:50:29Z Wendi http://m.getsatisfaction.com/people/8242736 https://www.gravatar.com/avatar/3eac6d5b6ec5c82afe4f8271f181e7ec?d=identicon&s=55&r=PG wendi_7927519 I am trying to reconcile a bank account, the information on the screen is correct, and everything looks hunky dorey. UNTIL I look at the report the figures are totally incorrect, the information on the report is not the same as that that was on the screen when the reconcilliation was accepted. It includes entries that have already been reconciled on a previous bank reconcilliation run. Admittedly we are in our first quarter of using Reckon One , we have had numerous things go wrong,like being able to delete from a screen, then next time not even getting the option to delete.SO VERY FUSTRATING, now I have a BAS report in draft, I printed it off got out of the program, revisited the BAS report it now shows different figures, HOW CAN THAT BE????? Can anyone please help me, as we need to sort this today if possible. I have contacted India, but there is a language and understanding problem.... question 4 5 1 comment http://m.getsatisfaction.com/topics/7760537 7760537 Troubleshooting integration of Cloud POS and Reckon Hosted 2018-07-21T00:25:39Z 2018-07-06T15:40:08Z Wendy McCulloch http://m.getsatisfaction.com/people/9718131 https://www.gravatar.com/avatar/5c0ab8bcda50059828ff7b0358bdbcf1?d=identicon&s=55&r=PG wendy_mcculloch I am trying to integrate Cloud POS and Reckon Hosted, but the authorisation of the database in POS shows an error.<br />I have started a trial of Cloud POS and Reckon Hosted after using Reckon Enterprise and Reckon POS for a number of years.<br />I have got both programs opening up, but the single-use or shared drive options are not allowing me to complete the integration.<br />Any suggestions please? problem 5 6 2 comment http://m.getsatisfaction.com/topics/7766128 7766128 terminations 2018-07-20T14:41:23Z 2018-07-19T02:03:17Z Sharon Cowley http://m.getsatisfaction.com/people/9713096 https://www.gravatar.com/avatar/511b320aab4706bf36829801e0a575e8?d=identicon&s=55&r=PG sharon_cowley I have three employees that have been terminated since this financial year , I have noticed they are in in STP reports by themselves . How do I deal with these&nbsp; and send to ATO ? I tried export new file , nothing happened .<br />Please advise.<br /><br />Sharon. question 5 3 1 comment http://m.getsatisfaction.com/topics/7766775 7766775 Payroll Tax Report. Ex P/Tax amount not registering on terminated work cover employee 2018-07-20T13:05:04Z 2018-07-20T13:05:04Z Tobias K http://m.getsatisfaction.com/people/9170230 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11099866/photo_medium.jpg tobias_k_jwqqei91tnw1o The Ex P/Tax Amount for a terminated employee for work cover payments is not being calculated when producing the Payroll Tax report.<br /><br />The employee was terminated (with AL payout) then reinstated (with a new employee number) to make some additional payments. While doing reconciliation for 2017-2018 the payroll tax payable amounts had changed for the periods prior to the employee termination and reinstatement.<br /><br />Ex P/Tax Amounts are being correctly calculated on the employees new number for payments made to it, it's only the original amounts on the old employee number that are not being calculated.<br /><br />I'm able to resolve this by doing the calculations through excel but anyone using the report as is after having completed my above actions will be over declaring their wages and paying additional payroll tax.<br /><br /><br />In the attached screenshot there is a different employee also on a work cover claim where the Ex P/Tax Amount is correctly calculated in both versions of the report<br /><br />Current Report (Produced 20/07/2018):<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741792/RackMultipart20180720-84913-dnbfol-Current_-_Ex_P-Tax_amount_missing_for_employee_inline.jpg?1532091650" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1741792/RackMultipart20180720-84913-dnbfol-Current_-_Ex_P-Tax_amount_missing_for_employee_inlinejpg1532091650" /><br /><br />Original Report (Produced 02/08/2017):<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741793/RackMultipart20180720-98516-1qtpmup-Original_-_Ex_P-Tax_correct_inline.jpg?1532091693" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1741793/RackMultipart20180720-98516-1qtpmup-Original_-_Ex_P-Tax_correct_inlinejpg1532091693" /><br />This error occurs in both the 2017-2018 and 2018-2019 versions of Payroll Premier.<br /><br />Update:<br />Looking into it more the error only occurs intermittently when the rate type is changed using history the value re-appears on the report. problem 0 1 1 create http://m.getsatisfaction.com/topics/7766773 7766773 Allocating banked receipts to Invoices 2018-07-20T13:00:07Z 2018-07-20T13:00:07Z Ted http://m.getsatisfaction.com/people/5835084 https://www.gravatar.com/avatar/76db3b0c8fd4a0a21ce46d00e82dadfd?d=identicon&s=55&r=PG ted_5531572 This is a particularly counter intuitive process in Reckon One.&nbsp; I wish it was made a little more obvious.<br /><br /><br />I go to "Transactions from Bank"&nbsp; and see an amount in the "money in" column which I suspect matches an invoice. But I cannot concurrently display a list of outstanding invoices to confirm this.<br /><br />I then have to press "Allocate Receipt" when it would be far more obvious and intuitive to press a no existent "Allocate to Invoice" button as that is really what I am trying to do.<br /><br /><br />Having pressed&nbsp;&nbsp;"Allocate Receipt"&nbsp; I am presented with two new drop downs to the right which lead me down the wrong path.This will of course create a new quick transaction allocation, reconciling the transaction and leaving the invoice unpaid. Instead I am supposed to know to press "Allocate Detailed Receipt"&nbsp; when I really just want to match an existing invoice.&nbsp;<br /><br /><br />So now I am finally on the Allocated receipt page, where of course there is no mention of Unpaid Invoices. Just a line at the very bottom saying "ALLOCATE THIS MONEY TO AN EXISTING TRANSACTION". Clicking on this does nothing, because I have not thought to fill in the Contact name at the top. Once I enter the correct contact name I finally see an INVOICE pertaining to the contact down the bottom. Although most of the time I have to toggle into the NEW transaction section and back to ALLOCATE to get it to populate the INV line.<br />I can then allocate amounts and SAVE.&nbsp;&nbsp;<br /><br />Of course some bank transactions don't even list the contact name.&nbsp;This makes the process even more fun.&nbsp; Just now I am doing one where the I see "Direct Credit WBC0000000000 - RTGS /06-0541-0551"&nbsp; and no suggestion of a contact name.&nbsp; If I could just match an INV amount to a receipt amount it would be simple.&nbsp;<br /><br /><br />Why does this process have to be so convoluted?<br /><br /><br />It would be a lot easier to accomplish this process if there was a dedicated&nbsp;&nbsp;&nbsp;"Allocate to Invoice"&nbsp; option&nbsp; instead of having to stumble through&nbsp;&nbsp;"Allocate Receipt".<br /><br /><br />It would be handy to be able to see a list of unpaid invoices and their amounts within the Transaction from Bank area to assist with identifying invoiced payments.<br /><br /><br />How about renaming&nbsp;<br /><br />ALLOCATE THIS MONEY TO AN EXISTING TRANSACTION&nbsp;<br /><br />ALLOCATE THIS MONEY TO AN EXISTING TRANSACTION / INVOICE<br /><br /><br /><br />Another consideration would the ability to offer users a match between receipts and invoices based on Money In amounts. Particularly for users who invoice varying amounts.&nbsp; &nbsp;<br /><br /><br />I manually import transaction into a bank account each month because our bank does not provide a feeds. But I expect it will be just as difficult and tedious when using feeds.<br /><br /><br />I have also tried the receive payment method from the invoice itself. I used this method for several months but it is painful when you actually need to be working in and referring to the&nbsp;Transaction from Bank module.&nbsp;<br /><br /><br />Does anyone else find the process of matching receipts to invoices convoluted? question 0 1 1 create http://m.getsatisfaction.com/topics/7762460 7762460 Company information is valid and then nothing? 2018-07-20T11:18:09Z 2018-07-11T05:33:10Z Sylvia Daniels http://m.getsatisfaction.com/people/9722130 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297318//platform/profilepic/_medium. sylvia_daniels_6tu4sy60ds9w8 I am having the same problem. After fixing an email issue I now receive an error message "Company Information is valid" and the nothing else. I have checked Payroll Premier and the information is correct, except that the GovConnect site does not have an address noted. We do not have the option for a branch number in the Company Info panel. Any help greatly appreciated.&nbsp; question complete 2 3 1 comment http://m.getsatisfaction.com/topics/7759403 7759403 Invalid Company Information provided. 2018-07-20T11:04:31Z 2018-07-04T08:34:08Z Earl Pryor http://m.getsatisfaction.com/people/6422711 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10201131/synergy1_medium.jpg earl_pryor <p>Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.</p><p>This error came up and I have definitely logged in and connected to the ATO portal as required to.</p> question 21 6 4 comment http://m.getsatisfaction.com/topics/7766624 7766624 2010-2011 PLUs company has closed need to access the data file, to access P & L report, it says access to company file has been lost 2018-07-20T10:10:40Z 2018-07-20T03:35:57Z Maree http://m.getsatisfaction.com/people/9731653 https://www.gravatar.com/avatar/d6d8a2f37f406dfc57ad570ad5196be0?d=identicon&s=55&r=PG maree_88w68jhypsnp5 I have a 2010-2011 PLUsversion, from a company that closed, I need to be able to access the data file, to access P &amp; L report, it keeps saying access to the company file has been lost problem 5 2 1 comment http://m.getsatisfaction.com/topics/7766539 7766539 Reckon GovConnect - Reckon One - Cannot see Lodged STP Data 2018-07-20T07:26:32Z 2018-07-19T23:05:00Z Eric Kong http://m.getsatisfaction.com/people/9727098 https://www.gravatar.com/avatar/0f6ec4c588b44ad741386b84c90b9eaa?d=identicon&s=55&r=PG eric_kong_ams9m9nqh7g3p I have tried to lodged the payroll information to Gov STP connect, and it shows that I have successfully lodged.<br /><br /><br />&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741724/RackMultipart20180719-41994-1wwh0sz-180720_STP_Successfully_Lodge_inline.JPG?1532041249" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1741724/RackMultipart20180719-41994-1wwh0sz-180720_STP_Successfully_Lodge_inlineJPG1532041249" /><br /><br /><br /><br />As you can see, all payroll data is shown "SENT".&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741729/RackMultipart20180719-1158-11qd3f2-180720_Payroll_Data_Sent_inline.JPG?1532041462" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741729/RackMultipart20180719-1158-11qd3f2-180720_Payroll_Data_Sent_inline.JPG?1532041462" /><br /><br /><br /><br />However, when I launch the Reckon GovConnect, it shows "No Data Received".&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741727/RackMultipart20180719-7330-1kzabj5-180720_STP_No_Data_Received_inline.JPG?1532041375" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741727/RackMultipart20180719-7330-1kzabj5-180720_STP_No_Data_Received_inline.JPG?1532041375" /><br /><br />Can you please assist on this matter??? question 5 3 1 comment http://m.getsatisfaction.com/topics/7766627 7766627 Single touch payroll 2018-07-20T07:10:32Z 2018-07-20T03:42:27Z Dana http://m.getsatisfaction.com/people/9731659 https://www.gravatar.com/avatar/0903a6bb32fe41b1432a7b69682182b0?d=identicon&s=55&r=PG dana_6ziv9pq3ojweu No matter how many times I enter in my company information I keep getting an error message to say my details are incorrect - please help - what am I doing wrong??? problem 4 3 1 comment