http://m.getsatisfaction.com/companies/reckon/topics?page=1 Topics in Reckon 1970-01-01T00:00:00Z 17010 11334 439 4461 0 2053 http://m.getsatisfaction.com/topics/7914045 7914045 problem sendingm payrun to ATO with Reckon STP 2019-09-20T23:21:30Z 2019-08-06T00:53:58Z gghoro http://m.getsatisfaction.com/people/9259732 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11131732/photo_medium.jpg gghoro I am using Reckon STP (commenced July ,2019). When I send a pay run to ATO an error sign appears sometimes with / sometimes withhout a message, ( the message giving a reason for why pay run has been rejected by ATO). Checked with ATO, they are receiving&nbsp; my pay runs, so they feel there is an error with program. Solution? problem 4 2 1 comment http://m.getsatisfaction.com/topics/7928136 7928136 Product Key Invalid - Reckon Accounts Plus 2019 2019-09-20T23:15:36Z 2019-09-18T09:27:04Z Franko http://m.getsatisfaction.com/people/10231317 https://www.gravatar.com/avatar/1b9583165ef8a9e5cec3204c327a859b?d=identicon&s=55&r=PG frank_ryan_camhjqyvus0jb Hi Rav,<br />I am getting the same product key is invalid message with Reckon accounts plus 2019. Is there a patch for it?<br /><br /> Note: This conversation was created from a <a class="notranslate" href="https://community.reckon.com/reckon/topics/product-key-invalid-when-uploading-stp-report/replies/20277883" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="https://community.reckon.com/reckon/topics/product-key-invalid-when-uploading-stp-report" rel="nofollow" target="_blank">Product Key Invalid when uploading STP report??</a>. question 2 2 1 comment http://m.getsatisfaction.com/topics/7928296 7928296 Quicken 2008 won't start 2019-09-20T19:31:15Z 2019-09-19T12:31:41Z Lindsay Graham http://m.getsatisfaction.com/people/7025676 https://www.gravatar.com/avatar/f8c6eaab0d47026e66e73700652b605a?d=identicon&s=55&r=PG lindsay_graham_6720330 I've used Quicken 2008 successfully under Windows 10 for many months.&nbsp; Suddenly, I can't get the program to start -- from Start or Run as administrator or by trying to execute qw.exe.<br /><br />I'm aware that Reckon no longer provides support for Quicken 2008 and I've seen other reports that it is not compatible with Windows 10.&nbsp; But it's worked OK for me thus far -- what has caused it to suddenly stop working? question 7 2 1 comment http://m.getsatisfaction.com/topics/7928539 7928539 STP App 2019-09-20T12:20:21Z 2019-09-20T02:07:04Z Toni Hudson http://m.getsatisfaction.com/people/8745012 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10939275/10451023_783405665059446_4149496614574653435_n_medium.jpg toni_hudson Hi everyone.&nbsp; I use Reckon One to do bookkeeping for a friend's business.&nbsp; I would like to use the STP App to report wages as I don't process the payroll.&nbsp; I can find the ABN for the business on the App but it won't proceed any further and then sends me to a page to log into the Reckon One program.&nbsp; Could anyone let me know how to get around this problem so I can use the App. problem 4 3 1 comment http://m.getsatisfaction.com/topics/7927489 7927489 declined by ato payment run 2019-09-20T10:38:10Z 2019-09-17T11:49:20Z Rachael mays http://m.getsatisfaction.com/people/10173996 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11441529/photo_medium.jpgsz400 rachael_mays Error - Declined by ATO error message.&nbsp; I have tried 3 times to submit last weeks pay run and each time I get a Error message - Declined by ATO.&nbsp; I called the ATO and they haven't received the pay run.&nbsp; Nothing has changed from all the other pay runs I have done and I don't know how to fix this issue.&nbsp; Thanks question 2 2 2 comment http://m.getsatisfaction.com/topics/7895998 7895998 Overdue Stamp 2019-09-20T09:09:19Z 2019-06-14T01:33:37Z Jo Arnold http://m.getsatisfaction.com/people/7934081 https://www.gravatar.com/avatar/9ac84b2fc5e98bd007b06c70c5893a4c?d=identicon&s=55&r=PG jo_arnold Is there any way I can get rid of the big red overdue stamp altogether?&nbsp; I've unticked it so it doesn't actually print but I don't even want to see it on my screen. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 16 10 5 comment http://m.getsatisfaction.com/topics/7928595 7928595 Payroll Premier - editing employee record deletes some of their info e.g. bank account details 2019-09-20T08:22:13Z 2019-09-20T08:22:13Z Di Q http://m.getsatisfaction.com/people/10235036 https://www.gravatar.com/avatar/b9f6c0f0954a525a0b6bde2a7b635e06?d=identicon&s=55&r=PG di_q When we edit an employee's record, e.g. to update their address, after saving the changes, we then find some of the same employee's data in their record disappears, such as their bank account info, their YTD pay info, etc. When this happens we revert to a backup but it is a frequent issue that occurs intermittently with multiple employees. We suspect it is some kind of underlying data corruption but have had issues in the past when rebuilding our data file but couldn't easily find any current posts along these lines.&nbsp; problem 0 1 1 create http://m.getsatisfaction.com/topics/7927785 7927785 Is there any way to make font larger to view on screen? It is so small I can barely read it!! 2019-09-20T07:44:01Z 2019-09-18T03:44:39Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm question 14 7 1 comment http://m.getsatisfaction.com/topics/7928585 7928585 Hi I am a Tax Agent how do i add myself as an advisor in reckon gov connect? 2019-09-20T07:11:06Z 2019-09-20T07:11:06Z Leanne Chin http://m.getsatisfaction.com/people/10220552 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11449388//platform/profilepic/_medium. leanne_chin question 0 1 1 create http://m.getsatisfaction.com/topics/7928584 7928584 STP upload onto ATO Business Portal but displaying ERROR message on RECKON Customer Portal 2019-09-20T07:09:25Z 2019-09-20T07:09:25Z Larisa M http://m.getsatisfaction.com/people/10223945 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11450054/photo_medium.jpg larisa_m I was completing an STP upload through the Reckon Customer Portal and received an error status with the error message stating "<span>ATO sent the poll response but the service failed to deserialize it." However when I went onto the&nbsp;</span>ATO Business Portal the STP is actually displaying and has been submitted. What do I do, do I resubmit the STP for that week, or do I just leave it on the Reckon Portal with an ERROR status? If I resubmit will it make a duplicate entry in the ATO business portal? thanks<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 0 1 1 create http://m.getsatisfaction.com/topics/7928219 7928219 Invoicing allowing for solar credits and GST 2019-09-20T06:57:02Z 2019-09-19T07:15:00Z Melinda Edwards http://m.getsatisfaction.com/people/10232977 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11451673/photo_medium.jpg melinda_edwards_4hhbd2fl5wicz We run an en electrical contracting business, and when providing customers with estimates / invoices for solar installations, I need to list the value of the government's solar rebate, which I minus from the total cost. So need to be able to have a separate item which can have a minus value. Can another solar electrical customer please explain how they are dealing with these invoices as well as dealing with the GST for GST registered businesess insalling solar. question 1 2 1 comment http://m.getsatisfaction.com/topics/7928536 7928536 Customer Start Date 2019-09-20T06:54:54Z 2019-09-20T01:52:12Z Nicola Hodgson http://m.getsatisfaction.com/people/10166242 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11440218//platform/profilepic/_medium. nicola_hodgson_7l2gz5v6lq3u0 We have condensed our files.&nbsp; &nbsp;I need the Customer (debtor) start date so I can see how long a customer has been trading with us. Can anyone please advise.&nbsp;<br /><br />Thanks<br />Nicola question 2 3 1 comment http://m.getsatisfaction.com/topics/7928580 7928580 how do you change the Branch number in GovConnect Single Touch Payroll it is set to 1 and I need it to be 2 2019-09-20T06:29:03Z 2019-09-20T06:29:03Z Vicki Jones http://m.getsatisfaction.com/people/10234877 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11451942/photo_medium.jpg vicki_jones_16r3u0qpntgl7 how do you change the Branch number in GovConnect Single Touch Payroll it is set to 1 and I need it to be 2<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 0 1 1 create http://m.getsatisfaction.com/topics/7928575 7928575 stp app set up wrong 2019-09-20T06:00:29Z 2019-09-20T06:00:29Z Melinda Edwards http://m.getsatisfaction.com/people/10232977 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11451673/photo_medium.jpg melinda_edwards_4hhbd2fl5wicz Can someone help me as I have setup my STP app incorrectly -wrong ABN and company name and wish to delete and start again<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7927782 7927782 Prepaid Sales in Deposit dropdown 2019-09-20T05:15:47Z 2019-09-18T03:11:36Z Tim Marshall http://m.getsatisfaction.com/people/10102316 https://www.gravatar.com/avatar/366b954678a282f1e8c8a8bc9fe9c102?d=identicon&s=55&r=PG tim_marshall_i6hrhqiikdew5 With the Accounts Receivable function how can I set up my system to let Prepaid Sales be in the dropdown selections for the "Deposit to" field when paying customers invoices question 5 3 1 comment