Topics in Reckon 1970-01-01T00:00:00Z 10881 7261 365 2739 0 1086 7670184 Hosted Online Banking 2018-01-19T22:53:31Z 2018-01-18T02:49:50Z Mel mel_gommcl76yyr95 I can no longer access my bank from online banking.&nbsp; Prior to last's nights upgrade I could use the "go online" button to go direct to my bank account where I could upload the .ABA file but now this is not working.&nbsp; I spent over an hour on the phone to Reckon Hosted Help but was told this function is not available (even though it has always been available up until the upgrade last night).&nbsp; Anyone have any answers? problem 4 5 3 comment 7670962 Custom Templates - layout & printer settings keep changing without permission since latest upgrade! 2018-01-19T19:51:24Z 2018-01-19T06:15:03Z Mira m_dodd_7omow3xj18l3e Hi,&nbsp;<br />since the upgrade, the size &amp; layout design settings of&nbsp;my custom templates (invoices, payslips etc) keep changing without my approval... every time I create/print a new document.&nbsp;<br /><br />It's infuriating.<br /><br />It appears that the printer settings keep changing the default page size to 'Letter' size, also. Despite the fact that I've never set anything to print on letter size. It's always been A4.&nbsp;<br />And the layout/position of fields/text/images on the templates keep being screwed around with, making the final printed copy useless. I'm having to manually fix the template layout EVERY TIME I want to print anything &amp;/or save anything to pdf.&nbsp;<br /><br />What's happened to my custom settings and how can we fix it?<br />Thanks problem 6 4 1 comment 7671027 Why can I no longer download my invoices? 2018-01-19T19:45:19Z 2018-01-19T09:22:05Z Sharon Wilkins sharon_wilkins Why can I no longer download my invoices? I go to print and it says its building the report but then it goes straight to printer. It used to display the invoice and I would download it from there.&nbsp; Where has the download option disappeared to? and how do I get it back.&nbsp; I want to download invoices!!!! problem 3 2 1 comment 7671098 Reckon Personal Plus 2017 > 2018 Upgrade | Attachment Links Missing 2018-01-19T12:56:51Z 2018-01-19T12:56:51Z Alan B alan_beazley <p>Good evening all-</p>I have recently upgraded to Reckon Accounts Personal Plus 2018 from version 2017. &nbsp;I’m having an issue with missing historical trade confirmation attachment links found under the Investing tab.<br /><br />All the transactions prior to the 2018 upgrade are located here:<br />C:\Users\...\Reckon\Attach\RE0F8D~1<br /><br />New transactions attachments however are now being automatically stored here:<br /><br />C:\Users\...\Reckon\BACKUP\Attach\REEEF2~1<br /><br />If I copy the transaction folders from: <br /><br />C:\Users\...\Reckon\Attach\RE0F8D~1 <br /><br />To: <br /><br />C:\Users\...\Reckon\BACKUP\Attach\REEEF2~1<br /><br />nothing happens and the links arenot restored.&nbsp; Hoping you can help shed some light how I can re-link to these old attachments without having to manually do it (there's about 100+ missing attachment links).<br /><br />Appreciate your support.&nbsp; <br /><br />Thanks and regards,<br />Alan problem 0 1 1 create 7670860 In the "receive money" & "make payment" areas, the "NEW" button seems to have stopped working. 2018-01-19T12:06:47Z 2018-01-19T01:20:12Z Russell Kilgour russell_kilgour In the "receive money" &amp; "make payment" areas, the "NEW" button seems to have stopped working. Any idea as to why this is happening? question active 3 2 1 comment 7666183 New Update 11 January 2018 has changed printer / paper settings 2018-01-19T08:14:48Z 2018-01-11T20:13:43Z Kylie Austin kylie_austin <p>Thank you for fixing the copy paste function!</p><br /> The update has also changed our print settings to letter.&nbsp; <br />If this has happened to you too, I changed the settings back to A4 by doing the following<br />&gt;File<br />&gt;Printer Setup<br />&gt;Choose template<br />&gt;Click Options<br />&gt;Click Paper/Finishing tab<br />&gt;Change paper size to A4<br /><br />You will need to do this for each template you require.<br /><br />Hope this helps :) problem 10 6 1 comment 7670181 Can't edit or create new invoices or bills? 2018-01-19T06:59:09Z 2018-01-18T02:39:16Z Shaun Laxton Urban Construction shaun_laxton_urban_construction Today I can't seem to create new bills or invoices.. I managed to create a new supplier contact but that was a mission! I can't add lines once I have selected the customer or supplier... very strange. Anyone have any ideas why this might be? question complete 7 5 3 comment 7667044 Printer page size (A5) not saved... 2018-01-19T06:45:25Z 2018-01-13T01:00:15Z Chris Richards chris_richards_fnfuyik3p7rd7 Hi,<br /><br />Trying to help a friend out with a small but annoying issue when printing... Sadly, I don't have a lot of details but hopefully someone has come across this before.<br /><br />He has a small business and uses 2 identical printers, one for general printing (A4) and one for invoice printing (A5). The "About this Software" dropdown shows ReckonAccounts R Plus 2017.<br /><br />When he goes to print a tax invoice the print dialogue comes up and the correct printer&nbsp;(Invoice) is shown but the page size is always "A4" when it should be "A5". He has to manually change it to A5 each time.<br /><br />Windows 10 shows the printers default page size to be A5 under printer preferences.&nbsp;<br /><br />Somehow Reckon is not seeing the Windows settings or has its own settings which I can't find. I clicked on everything I could see in the Reckon settings but nothing referenced page size.<br /><br />Its a small issue but he forgets to change it nearly every time so is very annoying to him.<br /><br />Thank you.<br /><br />Chris problem 2 3 1 comment 7669510 My ABN Number no longer appears on invoice 2018-01-19T06:30:10Z 2018-01-17T06:37:43Z Eugenie Stockmann eugenie_stockmann I've selected option for my ABN number to be included in header for my professional invoices. The ABN number appeared ok on previous invoices, however now doesn't come through. It's an ATO requirement. What do I need to do to fix this? problem complete 6 3 1 comment 7670227 Since the 2018 "upgrade" all the templates have changed 2018-01-19T06:22:13Z 2018-01-18T04:22:49Z GJB gjb_4fty179p8r6p6 problem 2 3 2 comment 7666186 Printing Issues 2018-01-19T06:08:23Z 2018-01-11T20:16:18Z Cherie Butcher cherie_butcher <p>The new upgrade seems to have created the same printing issue that we had last year when a major upgrade was undertaken.&nbsp; I get a message that it is printing, but no PDF is produced nor does anything come out on our printer.&nbsp; Hope this will be resolved faster than last time.</p> problem complete 17 7 3 comment 7670904 Upgrades 2018-01-19T05:38:17Z 2018-01-19T02:43:43Z Toni toni_1970 Liking the new upgrade,,,,,seems to be alot faster and the printing for me is so so so easy,,,,,<br /><br />We all spend alot of time complaining about what is wrong so thought i was about time to give them some praise.<br /><br />KEEP UP THE GOOD WORK&nbsp; and maybe we all will be happier soon .... praise 3 4 2 comment 6877590 Lost Clipboard 2018-01-19T05:24:17Z 2015-12-22T00:06:54Z Marc marc_saunders <p>Hi, hope someone can help me out on this one.</p><p>Recently upgraded to a new laptop and am now accessing Reckon Hosted via IE11.</p><p>When I used Chrome to access there was a red toolbox icon that gave me access to that clunky copy and paste function.&nbsp; Now I only get the following options from the "toolbox".</p><p><br /></p><p><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1333525/RackMultipart20151221-15759-qd61j8-2015-12-22_10-50-04_inlinejpg1450742369" /></p><p>Can anyone explain how to copy and paste in IE11?</p> question complete 5 4 1 comment 7670200 Since upgrade I can't change column width for line items on transaction forms. 2018-01-19T04:37:07Z 2018-01-18T03:32:22Z Peter Weiss peter_weiss_kjk1zk03tgr93 problem 7 7 1 comment 7670896 Lost attach file in 2018. How do I link Attach to qdf 2018-01-19T04:10:32Z 2018-01-19T02:25:21Z Graeme Hughes graeme_hughes I have used Quicken Home and Business since 1987. My whole life is there.Recently I upgraded to 2018 and found that the .rkn backup did not include my attachment file. <b>How do I link my 2016 attachment file to my 2018 qdf file</b> question 1 2 1 comment