Topics in RingCentral 1970-01-01T00:00:00Z 3992 1931 1884 18 0 612 7796385 Fax Transmission Result email should attach copy of the faxed documents 2018-09-24T23:58:44Z 2018-09-24T23:58:44Z Joshua Lee joshua_lee_gy8pj1v63whjk Our business is a law firm with a litigation practice. It is critically important that we are able to prove WHEN and TO WHOM a message is sent via fax. This is so important in fact that cases can be won - or lost - on the ability to prove that the other side was served with certain documents in a timely manner.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Currently, there is no easy way for attorneys and staff at the firm to save outgoing fax transmissions, as each documents needs to be saved manually by the sender if/when a fax is successfully transmitted (which, of course, is delayed).&nbsp; Because a fax sender becomes busy or distracted by other tasks, a "fax confirmed" copy may never be saved to the client's file, resulting in uncertainty in whether a document was properly served.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />An option to attach the faxed documents (with cover/confirmation page) to the Fax Transmission Result email automatically generated by RingCentral would be an enormous benefit to our business because the task of saving transmitted faxes can be delegated to support staff who will ensure that these gaps in our procedure are filled.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In the absence of this feature, our Firm will need to seriously consider other VOIP options that have a solution to this issue.&nbsp; idea 0 1 1 create 7795742 Evernote not integrated? 2018-09-24T23:05:32Z 2018-09-23T04:50:16Z SVHOODS christina_hood I am a new RingCentral Office Premium account holder and was super excited to see an Evernote integration with the Glip app.<br /><br />Bad News:&nbsp; the integration has never worked since being a customer for over one month.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I attempt to share a file in Glip and select Evernote, here is what I see:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>{"error":{"message":"An unexpected server error occurred.","code":"server_error","should_retry":true,"http_status_code":500,"details":"API server failure"}}<br /></b><br />My account rep has told me the problem has been escalated.&nbsp; Is there any resolution to this issue?&nbsp; I am an Evernote power use and have enjoyed using Glip and do not wish to switch back to Slack if there is a resolution on the horizon.<br /><br />Is anyone else experiencing this issue?&nbsp; Thanks in advance for any insights or comments. question complete 3 2 1 comment 7794523 RingCentral Meetings & Mac Mojave 10.14 2018-09-24T23:04:27Z 2018-09-19T22:14:53Z Saadet - Community Support saadet_swift Hello Everyone,<br /><br />We have important information to share regarding Appleā€™s upcoming Mac Mojave 10.14 operating system update.<br /><br />On September 24, 2018 Apple is releasing an update to its Mac operating system that will impact some functionality of the RingCentral Meetings solution for Mac. We are committed to resolving these issues promptly.&nbsp;<a href="" rel="nofollow" target="_blank" title="Link:">Please review our Knowledge Base article for more details</a>.<br /><br /><b>In the meantime, remaining on a prior version of the Mac OS will ensure the best user experience with RingCentral Meetings.</b><br /><br />Should you have any questions, please&nbsp;<b><u><a href="" rel="nofollow">click here</a></u></b>&nbsp;to contact Global Support. update 10 6 3 comment 6862854 Call Queue: requesting Call Waiting for queue members 2018-09-24T21:38:11Z 2015-12-04T16:23:59Z Tom Klimek tom_klimek <p>Hello, </p><p>I'd like my users to be able to answer multiple&nbsp;incoming calls to a main number call group even if they are currently connected on a call. They should be able to place the current call on hold and answer another call. Most of my locations have just a few employees who are members of the group but are not always available. There are scenarios where just one person is available to answer calls for the main number group. </p> idea hot hot 48 53 68 comment 7796323 extensions without device, no email available 2018-09-24T20:36:22Z 2018-09-24T20:36:22Z MESSER messer_aypxf0f20eoj7 I am trying to add extensions&nbsp; without an actual phone.&nbsp; I get stuck because these extensions require an e-mail address which is not available either.&nbsp; Any thoughts? question 0 1 1 create 7796321 While the caller is waiting in the Call Queue, is there a way to present an option to press any number so he can leave a voicemail? 2018-09-24T20:32:37Z 2018-09-24T20:32:37Z Robert Dela Merced robert_dela_merced question 0 1 1 create 7417482 RingCentral Meetings: Make the chime notification a default setting 2018-09-24T19:53:36Z 2017-01-09T20:24:26Z Donald Horvath donald_horvath 1. Account type: U.S.<br />2. Business is a File-Management for Enterprise<br />3. We would like to make the "chime when attendees enter/exit meeting" default for all meeting types.<br />4. Sometimes we have customers that do not have the ability to join a video meeting with video or to take part in a meeting with anything but audio.<br />5. This way we could be notified when anyone joins/leaves the meeting for any reason at any time. idea complete 33 32 57 comment 7036336 Call Recordings: Storing them in the Cloud 2018-09-24T19:31:30Z 2016-06-23T17:43:00Z RingCentral Admin ringcentral_admin Recorded messages should AUTOMATICALLY be stored in the cloud and accessible via a link<br /><br />We are transitioning to RC from Join.Me. &nbsp;With Join.Me we were able to record a screen share session and at the end of the session enter a list of email address to which a LINK would be sent where those people could go to watch the recording. &nbsp; This was VERY CONVENIENT. &nbsp;&nbsp;<br /><br />Ring Central apparently stores the files on the local computer so if I wanted to share the recording I would have to email out a VERY LARGE attachment to multiple people. &nbsp;Not only is this wasteful, its probably not reliable and a stupid way of doing it. &nbsp; Put the recording in the cloud on a RingCentral server under my account and give me a link that I can send to people to access the recording. &nbsp; Disk space is cheap and it's reasonable to limit the amount of space and automatically delete older recordings if they are not marked as Do Not Delete. &nbsp;&nbsp;<br /><br />Jim idea 9 12 11 comment 7647167 Can you enable the entry/exit chime, globally for RingCentral Meetings? 2018-09-24T19:06:04Z 2017-12-12T22:40:12Z HootSuite App hootsuite_app In response to CofoMan on TWITTER: <a href="" rel="nofollow"></a>@RingCentral Can you enable a chime, globally across our install, when someone joins or leaves a call? We just integrated your services at our firm and we can't find the setting. As a client-service focused company, this is critical. Please advise at soonest! question complete 14 7 1 comment 7519471 Implement email to RC SMS functionality 2018-09-24T18:46:36Z 2017-05-15T21:52:11Z BISHOP bishop_8039489 All major cell carriers support an email address scheme in which anybody can send a message to &lt;phonenumber&gt;, and the text in that email message will be translated to an SMS/MMS and delivered to the recipient. For example, to send a text to a Tmobile phone, you would email a message to &lt;phonenumber&gt;, and for a verizon phone it is &lt;phonenumber&gt;<br />We would like to have an email addressing scheme implemented in which any email address can send an email message which is converted to a text message and delivered to our RC users via their RC softphone as a regular SMS message. idea 11 16 24 comment 7796103 I am using a database demo file and when I go to the next screen it does not update for participants. What am I doing wrong 2018-09-24T18:06:25Z 2018-09-24T12:05:13Z Mike Scaletta mike_scaletta Sharing Screen question awaiting_customer_response awaiting_customer_response active 4 2 1 comment 7672867 MSI installer package for Glip 2018-09-24T17:35:14Z 2018-01-22T18:27:12Z Matt Smith matt_smith_4zj4w0srxx16h I want to push Glip to my users. So far I have pointed them to where they can install the exe/use the web client, but I'd really like to push it to their machines and include it in my system images. An MSI would make this much more easier. Are there any plans to make an MSI available? I'd actually like this for all RC applications... idea complete 11 7 3 comment 7467897 Feature request for Reports: Create reports for agent activity. 2018-09-24T17:32:05Z 2017-03-02T18:09:56Z NPP IT npp_it Feature request for Reports: Create reports for agent activity, specifically by agent presence (Available, Busy, DND) and by Accept Call Queue Calls (enabled, disabled). Currently we have no visibility to the state of the agents in the queue. idea 3 4 2 comment 6578191 RingCentral Meetings: Custom Screen 2018-09-24T17:21:29Z 2015-03-11T16:15:47Z Scorpio Media scorpio_media I think it would be great to have the ability to add a custom image to the video conference screen for waiting attendees to view versus a black screen. idea 3 6 5 comment 7794374 Prevent Presenter "Photo" Box from Appearing in Recorded Webinar 2018-09-24T17:14:01Z 2018-09-19T16:25:43Z Laura McDowell laura_mcdowell We noticed with our latest webinar that the recording is showing a presenter "photo" box in the top right corner of the screen. This is covering some of the settings we we show during our webinar. How can we prevent this box from appearing on the recording? We don't see it during the live webinar. With our webinar software I've used, the presenter information shows in a sidebar without interfering with the shared screen. I saw another post in here where the "solution" was to record without multiple monitors and this just isn't realistic since we have various windows to switch between, as well as presenter notes. question complete 4 2 1 comment