http://m.getsatisfaction.com/companies/ringcentral/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 5232 2508 2510 24 0 877 http://m.getsatisfaction.com/topics/7895187 7895187 Is the RingCentral For Google extension a replacement for RingCentral for G Suite? 2019-06-19T23:53:31Z 2019-06-12T00:53:34Z DJ Dee http://m.getsatisfaction.com/people/10083291 https://www.gravatar.com/avatar/4a6a3878f1f565af65920e00435bfa27?d=identicon&s=55&r=PG thedjdee <b alt="" name="" rel="" target="" title="" type="" value="">Is the RingCentral For Google extension a replacement for RingCentral for G Suite?<br /></b><br alt="" name="" rel="" target="" title="" type="" value="" />I tried adding the<a alt="" href="https://www.ringcentral.com/office/features/ringcentral-for-google/overview.html" name="" rel="nofollow" target="" title="" type="" value="">&nbsp;</a><a alt="" href="https://www.ringcentral.com/office/features/ringcentral-for-google/overview.html" name="" rel="nofollow" target="" title="Link httpswwwringcentralcomofficefeaturesringcentral-for-googleoverviewhtml" type="" value="">RingCentral for G Suit</a><a alt="" href="https://www.ringcentral.com/office/features/ringcentral-for-google/overview.html" name="" rel="nofollow" target="" title="" type="" value="">e</a> from the G Suite Marketplace, but nothing happens. Has this been app been discontinued? Is the replacement RingCentral For Google?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The G Suite App seems to have more features including Google Hangouts <i alt="" name="" rel="" target="" title="" type="" value="">(Not Google Hangouts Chat)</i>.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 2 3 1 comment http://m.getsatisfaction.com/topics/7897958 7897958 HI all! I am asking for a customer for the HUD to be available on mobile app also thanks 2019-06-19T23:44:45Z 2019-06-19T23:44:45Z Tony Stark http://m.getsatisfaction.com/people/10095576 https://www.gravatar.com/avatar/35cde3967f93545c0ffb0dfd0e354811?d=identicon&s=55&r=PG tony_stark_3jkjjmyh7wq8s HUD on mobile idea 0 1 1 create http://m.getsatisfaction.com/topics/7897016 7897016 Calls audibly ringing in user's and caller's ear when already on a call - no one can hear while ringing. 2019-06-19T23:29:13Z 2019-06-17T16:19:50Z Bond007DMC http://m.getsatisfaction.com/people/9630244 https://www.gravatar.com/avatar/095d4d844e238df20b5e15b77215641d?d=identicon&s=55&r=PG don_cohen When a Ring Group user is on a call and another calls comes into the cue, or perhaps direct as well, the user AND caller both hear the ringtones in their ears very loudly. There does not seem to be anything the user can do about it until the call is answered or caller hangs up and ringing stops. It is annoying our users, and especially our customers, to no end. I seem to remember some posts about this a while ago regarding mobile doing something similar, but can't even find those now, and there doesn't seem to be any related to other apps being affected.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Also, when a call comes in, whatever the user is doing on their computer (typing, etc.) is interrupted as RingCentral steals focus. I have a workaround that kind of works to prevent the user from being interrupted, but it seems to only work as long as the dialer doesn't pop up, which sometimes it does and sometimes it doesn't. The workaround is: In Call Setting/Call/Incoming... Switch OFF 'Display incoming call in Standalone Window' and Switch ON 'Display Incoming Call in Notification Center'.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Any solutions to these issues that someone can share?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />App in use: Ring Central Phone for Windows - current version question 1 1 1 create http://m.getsatisfaction.com/topics/7897945 7897945 Mass Text Feature 2019-06-19T22:26:38Z 2019-06-19T22:26:38Z Alyssa Scott http://m.getsatisfaction.com/people/10095518 https://www.gravatar.com/avatar/eb37a200661e07670ae40d59f258520a?d=identicon&s=55&r=PG alyssa_scott_43znwcoftkc8i We need to send a lot of group text messages with the same external phone numbers... can we please add a way to group them or add them to a text quickly without typing in each of their numbers? idea 0 1 1 create http://m.getsatisfaction.com/topics/7897944 7897944 RC Meeting with screen sharing pegs my CPU which slows my Dell windows laptop 2019-06-19T22:22:20Z 2019-06-19T22:22:20Z Daniel Hurtubise http://m.getsatisfaction.com/people/10095515 https://www.gravatar.com/avatar/a7c576ed750ecd4533c562692b68e174?d=identicon&s=55&r=PG daniel_hurtubise Quad-core 2GHz CPU and 16GB of mem. The processor utilization goes up into the 90% range with RC Meeting running. I can't use my browser while this is happening. After I close my meeting, CPU is in the 20% range.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Is there anything that can be done to tune RC Meeting? <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7837027 7837027 how to send a fax to an efax number 2019-06-19T21:55:34Z 2019-01-04T14:25:22Z idratherbelisting http://m.getsatisfaction.com/people/9145395 https://www.gravatar.com/avatar/26d826e6076e7d5342389542cf491e78?d=identicon&s=55&r=PG bob_a74nq6litj8nu I'm trying to send a fax to someone's efax number.&nbsp; I entered the number as <a href="mailto:11234567890@rcfax.com" rel="nofollow">11234567890@rcfax.com</a> &amp; it failed.&nbsp; I then tried <a href="mailto:11234567890@efax.com" rel="nofollow">11234567890@efax.com</a> &amp; it failed aswell.&nbsp; What is the proper way to send to an efax number?? question complete 2 4 1 comment http://m.getsatisfaction.com/topics/5804841 5804841 User Settings: need two phones (Office & Home) for 1 number. 2019-06-19T20:18:16Z 2013-11-28T04:47:45Z Denny Lasaath http://m.getsatisfaction.com/people/6450553 https://www.gravatar.com/avatar/9267fa9bf31c0692964280bfab92be73?d=identicon&s=55&r=PG denny_lasaath Softphone does not always help when you just need a desk phone at home when you telecommute 50% of the time. Ring Central requires an additional line so we can have a desk phone at home or just simply have to bring your office phone home. Very inconvenient. <br /><br /> Ring Central should allow you to clone an extension that allows two phones to be connected to a single line. When your on your desk phone at home, you office phone line lights up that it is in-use and vise versa. Nextiva has this option. idea rejected 39 20 7 comment clone extension http://m.getsatisfaction.com/topics/7897895 7897895 Please add Insignia as recommended headset for RingCentral app. 2019-06-19T19:29:00Z 2019-06-19T19:24:36Z Jessa Remo http://m.getsatisfaction.com/people/10014750 https://www.gravatar.com/avatar/d94733eb236c64804dfb6f9c050e06f4?d=identicon&s=55&r=PG jessa_remo Currently, it is not working. My callers can hear me but I can't hear them, though I have already updated my RingCentral app. idea 2 3 2 comment http://m.getsatisfaction.com/topics/7897869 7897869 Phone app for Ring Central Portal 2019-06-19T18:58:46Z 2019-06-19T18:26:25Z Laura Tunnicliffe http://m.getsatisfaction.com/people/10095318 https://www.gravatar.com/avatar/1d96cffcecbaab0589753da0df943753?d=identicon&s=55&r=PG laura_tunnicliffe We are a US based corporate housing company.&nbsp; A phone app to quickly access the Ring Central Portal and make changes and turn on advanced rules for call forwarding on the go would be super helpful.&nbsp;&nbsp; question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7811491 7811491 I'm getting a message that says "Your Access Tokens to RingCentral Office services is invalid or expired. 2019-06-19T18:35:54Z 2018-10-29T22:51:58Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw I have an employee that is getting a message that says&nbsp; "Your Access Tokens to RingCentral Office services is invalid or expired. When he selects to Dismiss, it takes him back to log in page<br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 25 8 1 comment http://m.getsatisfaction.com/topics/7897875 7897875 Unique IDs for Tasks 2019-06-19T18:35:04Z 2019-06-19T18:35:04Z Keith Lazarus http://m.getsatisfaction.com/people/9927253 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11376703/keith_medium.jpg keith_lazarus It would be really nice if tasks were automatically assigned Unique IDs by the system so that they can be referred to externally (this would be a system-generated ID, as opposed to the Task Title, which could conceivably have duplicates).&nbsp; As a developer, I've been using Glip to allow my users to create feature requests and bug reports within Glip.&nbsp; I'd love to be able to reference the Glip Task ID in my Git commits, for ease of documentation.<br /><br />I'm sure that some users would prefer to be able to define a "Team Prefix" to be used for tasks, which would be ideal (that way, each Team's tasks could start at 1) but, even if you just made Glip's internal task ID visible and searchable, this would represent a step in the right direction. idea 0 1 1 create http://m.getsatisfaction.com/topics/7728622 7728622 Missing Calls on Softphones 2019-06-19T17:58:55Z 2018-04-30T16:22:30Z BRELLENTHIN http://m.getsatisfaction.com/people/9561596 https://www.gravatar.com/avatar/8aee410824804dc2ae3df26ab5f71008?d=identicon&s=55&r=PG brellenthin After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until they log out and back in again. Ideas? question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7893176 7893176 Call out ont the app Extentions 2019-06-19T17:54:18Z 2019-06-05T20:29:38Z Charley Garrison http://m.getsatisfaction.com/people/10075029 https://www.gravatar.com/avatar/658032bf7d3ee42e24a59ebe230996bd?d=identicon&s=55&r=PG charley_garrison One of our locations is in the 100 of extensions. We would like to be able to call these numbers from our app on our phone. As of right now the app things we are trying to dial out.&nbsp; idea 3 2 1 comment http://m.getsatisfaction.com/topics/7672782 7672782 Add International Dial-In Numbers for RingCentral Meetings 2019-06-19T17:52:38Z 2018-01-22T16:26:10Z Saadet - Community Moderator http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift If you would like to see specific international dial-in numbers for RingCentral Meetings please comment and vote! idea 31 33 13 comment http://m.getsatisfaction.com/topics/7802030 7802030 Add Private Park Locations to the RingCentral App 2019-06-19T17:47:22Z 2018-10-08T18:56:03Z Benjamin Pina http://m.getsatisfaction.com/people/9608458 https://www.gravatar.com/avatar/f638f96452901d189484152ae2854aea?d=identicon&s=55&r=PG benjamin_pina I have not been able to figure out how to pick up a call from a park location/place a call on a park location.&nbsp;<br /><br />We utilize the mobile app about as much as we use our desk phones. When any of us are out of the office we have in the past been able to pick up calls off of a park location and place calls on a park location. It has worked out great. I can't figure out how to do that with the new app.<br /><br />Help? idea 7 3 2 comment