http://m.getsatisfaction.com/companies/ringcentral/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 4725 2246 2287 24 0 749 http://m.getsatisfaction.com/topics/6425897 6425897 SMS SIGNATURE 2019-03-20T14:28:31Z 2014-11-07T16:52:24Z berleeb http://m.getsatisfaction.com/people/6330174 https://www.gravatar.com/avatar/ed972a225a3e81ef66772ab0e10b3539?d=identicon&s=55&r=PG paul_laliberte Consider offering a standard signature on all outgoing SMS texts. &nbsp;This is a major time saver for businesses. &nbsp; idea 18 23 40 comment http://m.getsatisfaction.com/topics/7866450 7866450 Changing text alert tone 2019-03-20T14:21:31Z 2019-03-20T13:33:08Z Melody http://m.getsatisfaction.com/people/9980130 https://www.gravatar.com/avatar/819131aef56f310ae376d2ce96e4d9d1?d=identicon&s=55&r=PG melody_a2o4tgcspo5qg Is there any way to change the text alert tone? I figured out how to change the ringtone, but everyone in my office uses the desktop app to text from (US version 10.3.5.34099) because it's very useful and is the best way to reach our demographic, but it gets confusing hearing the same alert tone pinging around the office and not knowing who's account it is. question 1 2 2 comment http://m.getsatisfaction.com/topics/6933342 6933342 SMS: print option for text messaging 2019-03-20T13:58:35Z 2016-02-22T16:26:29Z Dale Edwards http://m.getsatisfaction.com/people/8066569 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760640/12341448_816696345123155_4016279953521431260_n_medium.jpg dale_edwards_7751578 I am a U.S. business that works with real estate. I would like for you to consider adding a feature to text messaging (SMS) that would allow us to print out the conversation so that we can put it in our files if we need to. The only way I know to do it right now is a cut and paste into a word program and that is tedious and slow. idea 33 41 42 comment http://m.getsatisfaction.com/topics/7851427 7851427 Can we get a real dark theme for RC/Glip? 2019-03-20T12:02:31Z 2019-02-07T03:35:59Z Luke Sipple http://m.getsatisfaction.com/people/9097339 https://www.gravatar.com/avatar/4eb4b0836005ff006d11e5b565de721d?d=identicon&s=55&r=PG luke_sipple_dprautg0aibei Come on, everybody's doing it.&nbsp; Not just the left bar, the whole thing.&nbsp; A bunch of our users actually use the web app and overwrite the CSS with Stylus to accomplish this.<br /><br />thanks for your consideration. idea 2 3 3 comment http://m.getsatisfaction.com/topics/7865964 7865964 Customise teams notifications 2019-03-20T11:01:27Z 2019-03-19T10:34:37Z Samir Phillipson http://m.getsatisfaction.com/people/9978932 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11394512/bigyoshi_medium.png samir_phillipson It would be good to be able to customise the&nbsp; flow of notifications to teams members. For example we have a shared note within a team and would like to be able to change the settings so that members are not notified every time the note is saved and updated.<br alt="" name="" rel="" target="" title="" type="" value="" /> idea 4 3 4 comment http://m.getsatisfaction.com/topics/7866245 7866245 Line Graph on Performance Report as a PDF 2019-03-20T01:41:06Z 2019-03-20T01:41:06Z Garry WU http://m.getsatisfaction.com/people/9931499 https://www.gravatar.com/avatar/cebc1c0b5d7e6fc96635d042fcbe519f?d=identicon&s=55&r=PG garry_wu FEATURE REQUEST TEMPLATE<br /><i alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value=""><br />To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:</b></i><b alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</b><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Account type: US</li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;brief description of the business: Insurance Company</li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;high level description of the product or feature being requested: A feature that includes line graph on the performance report that can be downloaded as a PDF file from the web portal.<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;typical use case scenario explaining how your business would use the feature: This feature is needed in generating performance reports via the web portal.<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Benefit&nbsp;of such feature: To analyze and monitor phone calls in different departments.</li><li alt="" name="" rel="" target="" title="" type="" value="">Number of Users and/or Digital Lines: 70 Lines</li></ol><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 0 1 1 create http://m.getsatisfaction.com/topics/7818746 7818746 Have call forwarding set up --- NEED to have my mobile application ring (currently only desktop app can ring) 2019-03-20T00:00:51Z 2018-11-16T20:57:06Z FELICIANO http://m.getsatisfaction.com/people/9855015 https://www.gravatar.com/avatar/57ba456cf35f3de23335635cf5f6a888?d=identicon&s=55&r=PG feliciano_32wyer4228wq4 We have call forwarding set up for four business numbers -- but your services currently won't allow the calls to be sent to our MOBILE APPLICATION.&nbsp;<br />Before we set up the forwarding chain, we could answer on our mobile apps.&nbsp;<br />We really need you to help us with this, Jean, the person we've worked with at RingCentral says that presently you are unable to make this happen.&nbsp; Please help us by developing whatever needs to be developed so the forwarding calls can go to our mobile app.&nbsp;<br /><br />Currently, whenever I answer a call and the call needs to go to one of our estimators, I have to physically GIVE the phone to him and put it on speaker phone and give up my phone for about ten minutes. Really, this is a terrible solution. PLEASE HELP! question complete 9 6 2 comment http://m.getsatisfaction.com/topics/7866223 7866223 I would like the feature of having a survey after I disconnect from the colors 2019-03-19T23:40:27Z 2019-03-19T23:40:27Z Jackson Ankney http://m.getsatisfaction.com/people/9979524 https://www.gravatar.com/avatar/60b6c782d930631bbd58f933278d2975?d=identicon&s=55&r=PG jackson_ankney This feature would be a great way for us to know how we are doing idea 0 1 1 create http://m.getsatisfaction.com/topics/7824723 7824723 RC Meetings completely fail for some attendees 2019-03-19T22:49:15Z 2018-12-02T06:44:50Z Ben Schwartz http://m.getsatisfaction.com/people/9788734 https://www.gravatar.com/avatar/d3be50c56fd3646b22dbc11d7cc0be18?d=identicon&s=55&r=PG ben_schwartz_c58ka5y7gkwst 1. US <br /> 2. 07913904 <br /> 3. <br /> I'm a new RC customer. Switched meetings from GTM and didnt have this problem on GTM. <br /><br /> Some of my coworkers are reporting that some of their Meetings attendees are not able to join from their corporate PCs. They click the join link, browser opens and downloads RCMeetings, they are sometimes prompted to input name as usual, but at this point the process fails with no errors, it just quits on them, just nothing. On the host side however they see the attendee in their attendee list. The attendee can not hear or see anything. The app never fully opened for them. Dialing in does work. I think what's happening is these attendees are all customers of ours or prospects and they are all banks or financial institutions with strict network and/ or endpoint firewall rules, and RC is not whitelisted. We did not have this problem with GTM. <br /><br /> Wondering if anybody else has seen this. I'm going to try to get more info from coworkers this week. <br /><br /> RC Support this past week said they escalated this case to tier 2. They also said there has been some kind of similarly sounding issue with some RC customers of attendees not able to join meetings. I couldn't get a great idea if the issues were related, not sure. Any info out there would be great. Thanks. <br /> 5. Latest <br /> 6. Around 10 question complete 4 2 1 comment http://m.getsatisfaction.com/topics/6927081 6927081 RingCentral Meetings: need to test Meetings beforehand (running into firewall issues) 2019-03-19T22:43:35Z 2016-02-15T20:44:38Z Mitch Musgrove http://m.getsatisfaction.com/people/8051953 https://www.gravatar.com/avatar/f99a06fdebe1e0f60547a1c892fd4a6c?d=identicon&s=55&r=PG mitch_musgrove A brief description of the business&nbsp;<br />* Software company<br /><br />A high level description of the product or feature being requested<br />* We meeting software test, before the presentation. &nbsp;<br /><br />A typical use case scenario explaining how your business would use the feature<br />*&nbsp;50% of our Web meetings with our large corporate prospects is<br /> not working because of <b>firewall issues</b>. When we use GoToMeeting – We NEVER have<br /> this problem.&nbsp; Other services have ability<br /> to test, but you don't.&nbsp; Its presenting a<br /> serious credibility issue and we are losing valuable time for the scheduled<br /> presentation. <br /><br /> &nbsp;Benefit of such feature<br />* Above&nbsp; idea 18 11 6 comment http://m.getsatisfaction.com/topics/7002258 7002258 Glip: organize your Teams! 2019-03-19T21:49:44Z 2016-05-11T17:00:33Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1473110/5539-8861s_inline.jpg?1472134790" /><br />How can I organize my Glip Team rooms? article 4_tip_of_the_week 4_tip_of_the_week 33 15 11 comment http://m.getsatisfaction.com/topics/7866193 7866193 when forwarding GoogleVoice# to ringcentral#,call is still going to GV#voicemail.Can that be changed to go to ringcentral voicemail instead? 2019-03-19T21:40:06Z 2019-03-19T21:40:06Z Veronica Alvarez http://m.getsatisfaction.com/people/9979475 https://www.gravatar.com/avatar/99f97f6e1a45e52f52fde796ea6a7087?d=identicon&s=55&r=PG veronica_alvarez when forwarding GoogleVoice# to ringcentral#,call is still going to GV#voicemail.Can that be changed to go to ringcentral voicemail instead? question 0 1 1 create http://m.getsatisfaction.com/topics/7783824 7783824 Forward Calls to Other's Chrome Extension and Mobile App 2019-03-19T21:26:32Z 2018-08-27T15:06:48Z Matthew Burt http://m.getsatisfaction.com/people/8678472 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10913922/photo_medium.jpg matthew_burt We have the business plan with 5 paid for RC phone numbers. We do NOT have desktop phones or Windows or Mac. We exclusively use Chrome Extension and Mobile App. It is currently impossible to forward calls to other people's phone extensions using Call Handling in this scenario. This is ridiculous. <br /><br />Part of the issue is that even though I'm logged in to my Chrome Extension and/or have the Mobile App open and using it, I show up as unavailable. Therefor I do not receive calls on mobile app/chrome extension using the call forwarding feature if forwarded from someone else or another virtual extension.<br /><br />BUT, if I look at a call queue I made I show up as available. WHY!?<br /><br />Call queue's do NOT allow you to transfer to an IVR if no one answers. The only option is voicemail or nothing.<br /><br /><b>One Scenario of Many<br /></b>Caller rings our main line and is instantly forwarded to a virtual extension via advanced rules. This virtual extension rings four users on their Chrome Extension and Mobile App. If no one answers after 3 rings they are transferred to the Greeting IVR menu which is multi-level.<br /><b><br /></b>There is currently no way to have this happen. Why?<br /><br /><b>This could be fixed in a number of ways:</b><br /><br />1) Allow Call Queues to transfer to extensions/IVR if no answer<br />2) Have a setting in Auto-Receptionist to Ring first then go to IVR<br />3) Have setting that attempts ringing a phone/extension even if unavailable?<br />4) Allow phone extensions to forward to mobile app/chrome extension<br /><br />Numbers 1) and/or 4) above would fix our issue. Number 2) would still need number 4) to work. Number 3) would also work as a quick fix.&nbsp;<br /><br />Clearly, RingCentral CAN and DOES ring chrome extensions and mobile apps just fine using call queues and we show up as available. Why is the exact opposite true for simple call handling rules?<br /><br />PLEASE FIX THIS.<br /><br /><br />P.S. It's 2018. There are a lot of people who use Ring Central ONLY with their mobile phones. That was the point of going with RingCentral and yet simple call forwarding to a group isn't available. I realize that our firm not using Windows or Mac is a smaller subset of people, but I guarantee you that your customers are using chromebooks and chromeboxes as you are one of the only companies to have a chrome extension that works well. idea 6 4 4 comment http://m.getsatisfaction.com/topics/7791385 7791385 Bug - Call queue greeting - still play default greeting 'Please hold for the next available agent' at the end 2019-03-19T21:01:54Z 2018-09-11T21:19:20Z Eric Chou http://m.getsatisfaction.com/people/9787512 https://www.gravatar.com/avatar/cab658b714a38526633f2fd182d253fe?d=identicon&s=55&r=PG eric_chou_d7oe7s8jzb7v8 We have our custom greeting recorded to replace the default 'Thank you for calling &lt;queue name&gt;, please hold for the next available agent.'<br /><br />In the queue's greeting section, everything is playing custom greetings in the preview, however, when doing an actual call (by calling our RC number), you will hear all the custom greetings, but at the very end, you'll hear the default 'please hold for the next available agent.'.<br /><br />I had a chat session with Martin and he tested and called our RC number, tried to create a brand new call queue to replicate the original call queue but still hears the default greeting...&nbsp; He mentioned, in the old interface, there is an option to uncheck the default greeting, but seemed it is no longer available in the new interface. question affected_by_jira affected_by_jira complete 27 14 5 comment http://m.getsatisfaction.com/topics/7863301 7863301 Adding Co-Organizer to Webinars 2019-03-19T18:47:42Z 2019-03-11T18:39:54Z Jayson Keidel http://m.getsatisfaction.com/people/9548327 https://www.gravatar.com/avatar/d2e6e68b472e487e30622755647949dc?d=identicon&s=55&r=PG jayson_keidel Sometimes our webinar organizers go on vacation and need someone else to start their webinars for them without sharing credentials.<br /><br />Ring Central WEBINAR needs the ability for one person to assign another (licensed) user as a co-orginizer of their webinars so that the co-organizer can start the webinar that was created by the organizer when the original organizer is not available. idea 1 2 2 comment