http://m.getsatisfaction.com/companies/ringcentral/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 4272 2072 2024 23 0 634 http://m.getsatisfaction.com/topics/7819360 7819360 How long are call logs available? 2018-11-18T20:59:40Z 2018-11-18T20:59:40Z Patton Echols http://m.getsatisfaction.com/people/7845441 https://www.gravatar.com/avatar/e5894a1655660602ba74c23d168f5ee9?d=identicon&s=55&r=PG patton_echols_7538874 I was looking for call logs with a particular (former) customer.&nbsp; I know there were many calls, but see none in the logs.&nbsp; Presumably they were beyond the RC retention policy.&nbsp; I plan on implementing a dowload schedule for that information, but would like to know what my frequency needs to be.&nbsp; question 0 1 1 create http://m.getsatisfaction.com/topics/7593767 7593767 capability to ignore call queue calls in mobile app 2018-11-18T18:20:46Z 2017-09-15T20:26:22Z STROHL http://m.getsatisfaction.com/people/9291089 https://www.gravatar.com/avatar/583b674efc0ceb307d6d965e2e8ccd6e?d=identicon&s=55&r=PG strohl Hello,&nbsp;<br /><br />This issue is both for the Windows Desktop Softphone and also the Android Softphone.&nbsp;<br /><br />When a call comes in to either of our call groups pressing "ignore" hides the call/silences the ring for about half a second and the window/call immediately pops back up and starts ringing. Hitting ignore dozens of times has no effect other than this.&nbsp;<br /><br />This is an infuriating situation especially on the Android device as there is no way to silence the thing once it starts ringing. Its super annoying with the desktop softphone but at least Windows lets you easily mute the sound. idea 1 2 3 comment http://m.getsatisfaction.com/topics/7014388 7014388 Ignore Button to take me out of the call queue for a period of time 2018-11-18T18:18:51Z 2016-05-26T16:09:55Z Jonathan P http://m.getsatisfaction.com/people/8257267 https://www.gravatar.com/avatar/a7d1056e316cc58f9473d549c7c11467?d=identicon&s=55&r=PG jacques_7942040 Our call queues are set up to ring to 5 softphone extensions simultaneously. &nbsp;When a call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless.<br /><br />I would like the functionality to have the Ignore button take me out of the call queues that have an incoming call, and not ring my extension again. &nbsp;This is different than changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together.<br /><br />The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.<br /><br />J idea 8 10 12 comment http://m.getsatisfaction.com/topics/7819064 7819064 Slack Integration: Timing issue generates "This meeting has been ended by host", no one can join. 2018-11-17T20:57:21Z 2018-11-17T20:57:21Z Andan http://m.getsatisfaction.com/people/9793777 https://www.gravatar.com/avatar/6a69750fde8cbec9c1e13eb030154ecb?d=identicon&s=55&r=PG nasser_kj0pfc87zw5a5 With the RC Slack integration and Slack release versions as of this date, it is observed that when the "/ringcentral meet" is triggered, the person whose RC account the integration is triggered under&nbsp;<i alt="" name="" rel="" target="" title="" type="" value="">must</i> join the meeting first, or the attached error will be generated for all trying to join the meeting.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Anyone know a way to fix this?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Opened Case #&nbsp;07915468<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;<img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1762825/RackMultipart20181117-27535-1x178n-This_Meeting_Has_Been_Ended_By_Host_inline.png?1542487531" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1762825RackMultipart20181117-27535-1x178n-This_Meeting_Has_Been_Ended_By_Host_inlinepng1542487531" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7818981 7818981 Is anyone else getting a ton of phone calls where you can't hear anyone? 2018-11-17T20:09:00Z 2018-11-17T15:36:23Z SMITH http://m.getsatisfaction.com/people/9855723 https://www.gravatar.com/avatar/04dd88c607b458970590ad4cd968bcb3?d=identicon&s=55&r=PG smith_ihjb5d20069vr Is anyone else getting a ton of phone calls where you can't hear anyone? I get about 5 calls a day like this. Is this a sales call? Or is there something wrong with my line?&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> question 3 4 2 comment http://m.getsatisfaction.com/topics/7818417 7818417 Replace glip with Slack 2018-11-16T23:58:15Z 2018-11-16T02:19:26Z Fogg http://m.getsatisfaction.com/people/9796206 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11326538/Profile_medium.jpeg anthony_fogg <ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Account type&nbsp; U.S.</li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;brief description of the business: Managed IT Services Provider<br /></li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;high level description of the product or feature being requested: Allow glip to be replaced with a Slack integration<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">A&nbsp;typical use case scenario explaining how your business would use the feature: Users could use the RingCentral app with Slack instead of glip.<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Benefit&nbsp;of such feature: Some customers have integrations with other customers on slack already and have a RingCentral seat. This would allow centralization of both features and propel RC forward in the industry by integrating with an industry standard in company chat solutions. <br /></li><li alt="" name="" rel="" target="" title="" type="" value="">Number of Users and/or Digital Lines: ~200<br /></li></ol><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 5 4 9 comment http://m.getsatisfaction.com/topics/7818664 7818664 Feature Request_Ability to change idle time on Glip 2018-11-16T22:36:51Z 2018-11-16T17:29:36Z Kadish http://m.getsatisfaction.com/people/9854815 https://www.gravatar.com/avatar/29ed548b5ec49d6d6098acaa2fdc0d12?d=identicon&s=55&r=PG kadish Feature Request_Ability to change idle time on Glip<br alt="" name="" rel="" target="" title="" type="" value="" /> idea 1 2 1 comment http://m.getsatisfaction.com/topics/7818381 7818381 Showing how long a user has been away 2018-11-16T22:25:02Z 2018-11-15T23:41:12Z Sean Covey http://m.getsatisfaction.com/people/9853957 https://www.gravatar.com/avatar/055013b4a83455ffe8aa4db4d3150af5?d=identicon&s=55&r=PG sean_covey We're a U.S. based company and have&nbsp;had multiple users requesting the ability to see how long a user has been away in Glip. We've migrated users from Skype For Business over to RingCentral and this has been somewhat of a missed feature. Is this something that could be included in Glip (either when hovering over their name under People, or somewhere in the chat window, possibly both?)<br /><br />Thank you idea 2 3 3 comment http://m.getsatisfaction.com/topics/7818774 7818774 RingCentral Meeting Recording 2018-11-16T22:23:38Z 2018-11-16T22:23:38Z Usha Vargas http://m.getsatisfaction.com/people/9306743 https://www.gravatar.com/avatar/760f3bf7430d9bcd195023d7fb1a878c?d=identicon&s=55&r=PG usha_vargas <b>I have a customer who recorded a RingCentral Meeting and is stating that the resulting M4A audio file has sound but the M3U playback and MP4 video file have no sound.&nbsp; Has this happened to anyone out there?&nbsp; OUr customer is requesting combining both the audio and video files into one.&nbsp; Is this feasible?&nbsp; Feedback welcome!</b> question 0 1 1 create http://m.getsatisfaction.com/topics/7777395 7777395 Introducing the RingCentral Application 2018-11-16T22:22:57Z 2018-08-13T19:10:49Z Natalie Carboni http://m.getsatisfaction.com/people/7886424 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10919651/natalie.carboni_medium.jpeg natalie_carboni <b><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746068/9534-1fj68ho_inline.png?1534223399" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1746068/9534-1fj68ho_inlinepng1534223399" /><br /><br />Your single place to call, message, and collaborate!&nbsp;</b><br />We’ve made it easier to work the way you want to work, anywhere and on any device. Soon you will be able to access your favorite RingCentral features using one consolidated app. We combined what you love about RingCentral Phone and Glip into a convenient, single user experience.<br /><br />Later this week, the Glip app will be renamed to the <b><u><a href="https://success.ringcentral.com/app" rel="nofollow">RingCentral app</a></u></b> and will have a new icon. The app icon and name change will rollout for iOS and Android mobile apps and web client on August 16th followed by the desktop app on August 17th.<br /><br />Over the next few weeks, RingCentral Office customers will gain the ability to call, message and collaborate straight from the app. Don’t worry - once you’re in the app, everything will look the same. We’ll be in touch when your account is updated.<br /><br />For free users, the app will continue to function the same.<br /><br /><i>**If your application icon in the tray doesn't update with the latest RingCentral icon, try undocking it from the tray and then relaunching the app.**</i>&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746037/14142-2snleo_inline.png?1534207386" title="Glip app renamed to the RingCentral app image" /> article 99 54 9 comment http://m.getsatisfaction.com/topics/7818287 7818287 latest pixel phone 2018 doesn't ring using the RC Mobile App 2018-11-16T22:04:39Z 2018-11-15T19:30:33Z Dave Melbardis http://m.getsatisfaction.com/people/9851111 https://www.gravatar.com/avatar/51ef39e27f626c97a274460807eaaa2f?d=identicon&s=55&r=PG dave_melbardis The latest pixel phone 2018 doesn't ring using the RC Mobile App<br /><br />We tried testing the mobile app with the customer's phone number but it won't ring or even connect as it shows as Phone Offline from our Call Logs.<br /><br />We guided the customer on their phone setup for App and Notifications and asked them to put a check mark for RingCentral and all its component but still not working.<br /><br />We've done a series of test to the point of checking their login credentials and use it on our mobile phone (Android Samsung) and it worked.<br /><br />Please check if the latest Google Phone which is Pixel 2018 is compatible with RingCentral. question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7720204 7720204 Allow Ring Group to Ring Smartphone App 2018-11-16T21:41:20Z 2018-04-13T17:07:06Z Albert Lin http://m.getsatisfaction.com/people/9626143 https://www.gravatar.com/avatar/7960eb91e287e3f833bd32bfbf5fab63?d=identicon&s=55&r=PG albert_lin I would like to see Ring Groups being able to ring the Smartphone App.<br /><br />Currently only the physical phone and desktop app ring when a Ring Group is called. idea 5 6 6 comment http://m.getsatisfaction.com/topics/7818746 7818746 Have call forwarding set up --- NEED to have my mobile application ring (currently only desktop app can ring) 2018-11-16T21:19:18Z 2018-11-16T20:57:06Z FELICIANO http://m.getsatisfaction.com/people/9855015 https://www.gravatar.com/avatar/57ba456cf35f3de23335635cf5f6a888?d=identicon&s=55&r=PG feliciano_32wyer4228wq4 We have call forwarding set up for four business numbers -- but your services currently won't allow the calls to be sent to our MOBILE APPLICATION.&nbsp;<br />Before we set up the forwarding chain, we could answer on our mobile apps.&nbsp;<br />We really need you to help us with this, Jean, the person we've worked with at RingCentral says that presently you are unable to make this happen.&nbsp; Please help us by developing whatever needs to be developed so the forwarding calls can go to our mobile app.&nbsp;<br /><br />Currently, whenever I answer a call and the call needs to go to one of our estimators, I have to physically GIVE the phone to him and put it on speaker phone and give up my phone for about ten minutes. Really, this is a terrible solution. PLEASE HELP! question complete 4 2 1 comment http://m.getsatisfaction.com/topics/6529442 6529442 Google Chrome Extension: not working for me 2018-11-16T20:46:30Z 2015-01-29T16:58:39Z Robert Stoeber http://m.getsatisfaction.com/people/975501 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/3512700/robert_small_normal_medium.jpg rstoeber I was excited to see the announcement about&nbsp;the new Chrome extension that integrates RingCentral directly into Google For Work. More information about that here:<br /><br /><a href="http://www.ringcentral.com/office/features/ringcentral-for-google/overview.html" rel="nofollow" target="_blank" title="Link httpwwwringcentralcomofficefeaturesringcentral-for-googleoverviewhtml">http://www.ringcentral.com/office/features/ringcentral-for-google/overview.html</a><br /><br />Unfortunately, after installing the RingCentral extension all I get is a blank panel on the right side of my Gmail windows. I've tried this on two computers with the same result -&nbsp;a MacBook Air running the latest&nbsp;Canary build of Chrome, and an Ubuntu 14.04 system running the standard Chrome.<br /><br />I have stopped and restarted Chrome several times. I can see the extension is running because all phone numbers in my&nbsp;emails now have a little RingCentral logo next to them. When I click a number a dialog box pops up asking whether to call this number. Clicking OK closes the dialog box, but nothing else.<br /><br />Anyone have better luck? question complete 10 6 2 comment http://m.getsatisfaction.com/topics/7818734 7818734 glip contacts 2018-11-16T20:35:45Z 2018-11-16T20:33:42Z REEHER http://m.getsatisfaction.com/people/9854991 https://www.gravatar.com/avatar/0fe9178b11e6be3d7dfec6f4819f53a2?d=identicon&s=55&r=PG reeher sync contacts to glip standalone app idea 1 2 1 comment