Topics in RingCentral 1970-01-01T00:00:00Z 3286 1616 1497 16 0 460 6509290 Disable fax to main number 2018-03-24T20:59:46Z 2015-01-15T01:30:38Z Jay jay_7004760 Our main number (tollfree) shows as 'Voice and Fax' and there is no option to make it voice only. About 90% of our missed calls are failed faxes to our tollfree number. This is a common form of spam from fly-by-night travel agencies and the like. <b>How do I set it to voice only?</b> I have no intention to "Act today for a one-time package offer to Mazatlan" or get special pricing on federal labor law posters or lower my credit card processing rates. idea 4 6 6 comment 7709052 What is the actual definition of a "Mobile User"? Will there be any more thought put into how this new billing logic is implemented? 2018-03-24T18:32:53Z 2018-03-24T00:09:16Z Brian Del Terzo brian_del_terzo RingCentral warned all of us that there was a big change coming about how they were going to charge "Mobile Users" and why:<br /><br /><i>All employees connected to the RingCentral solution have access to these services. RingCentral has not been enforcing licenses for employees that are using the system on mobile devices without a digital line (Mobile&nbsp;Users).<br /><br /><strong>As of&nbsp;your&nbsp;March 2018 statement, Mobile&nbsp;Users&nbsp;using the system without a digital line will be considered part of the total licensed&nbsp;users&nbsp;and will be charged the same as&nbsp;users&nbsp;who have a digital line.</strong>&nbsp;For&nbsp;your&nbsp;account, this is $​37.99 per user. Please note that you have the ability to add digital lines for these&nbsp;users&nbsp;at no additional charge (excluding taxes and fees).<br /><br />You can&nbsp;<img /><a href="" rel="nofollow" target="_blank">find more details here</a>, including how to identify Mobile&nbsp;Users&nbsp;without a digital line on&nbsp;your&nbsp;account. Last month you had 0 on&nbsp;your&nbsp;account</i><i>.</i>&nbsp;&nbsp;<br /><br />What I mistakenly took from this was that apparently that some people were using a Ring Central Phone App (my understanding of a "Mobile User") that weren't actually having to pay for a billable digital line.&nbsp;<br /><br />How it actually should have been described to avoid misleading users was as follows:<br /><br /><i>As of&nbsp;your&nbsp;March 2018 statement,&nbsp;<b><u>Extensions created in the system</u></b> without&nbsp;&nbsp;a digital line will be considered part of the total licensed&nbsp;users&nbsp;and will be charged the same as&nbsp;users&nbsp;who have a digital line.&nbsp;For&nbsp;your&nbsp;account, this is $​37.99 per user. Please note that you have the ability to add digital lines for these&nbsp;users&nbsp;at no additional charge (excluding taxes and fees).</i>&nbsp;<br /><br />But even then you'd have to clarify further that:&nbsp;"<b>Extensions will be charged as additional licensed users even if the extension is used ONLY for the purpose of directing calls to other licensed users within the organization and regardless of whether the extension is being used or managed through a mobile application or softphone device if and only if that extension receives at least 10 phone calls in any given billing cycle</b>"<br /><br />So forget about the comment suggesting users were taking advantage of all of these other features. As you try to figure out how to best organize your call tree, or call flow to users that don't need a full digital line because they work from their mobile phone, but are still part of your organization, you will find that RingCentral wants all of those users to be assigned a paid digital line even if all they will ever do is receive an inbound call that came through your company main line associated with a Ring Central account. Because without an extension, there is no way to get that call to one of your "Mobile Users".<br /><br />And there you have it... the definition of a "Mobile User"<br /><br />I for one am not impressed, and I've been with RingCentral for more than a decade. idea 3 5 2 comment 7709033 e911 Address Update 2018-03-24T18:12:45Z 2018-03-23T23:10:04Z Derek derek_schostag_bqeahmdshxcz Currently when you update an e911 address using a template it will update the address but not allow you to enter a Customer Name.<br /><br />After the template is applied it takes the name of the user and puts their name in the Customer Name.&nbsp; We don't want that, we want to have the name of the business listed. idea 1 3 2 comment 7624988 I need a feature to see which option is calling my extension before i answer. 2018-03-24T00:08:20Z 2017-11-03T19:11:36Z Cinderella's Cleaning Company cinderella_s_cleaning_company I have setup a Multiple level IVR with 5 user groups, where a caller must press 1 or 2 or 3 or 4 or 5, to be routed correctly. The challenge is, that all calls are routed to my extension, as the only user in the system, and these calls come to my iphone using the ringcentral app. The challendge is, I need to know when receiving the call what option the user chose, so that i can answer the call accordingly. I need a feature to see which option is calling my extension before i answer. idea 18 7 7 comment 7708442 Call Queue on RC App DENY OPTION with Silence while other phone continue to ring! 2018-03-23T20:44:05Z 2018-03-22T21:47:16Z De Jesus de_jesus_greroe4o50gdc While Using the RC Phone app I would like the ability to be able to be a part of a call queue that when someone called the queue and I can not answer, that I have the ability to deny the call and my actual phone can stop ringing, while all other phone in the queue continue to ring until all other users deny or answer.&nbsp; If all deny then it will go to VM.&nbsp; &nbsp;THIS WILL BE A GAME CHANGER FOR ANYONE USING THE RC PHONE APP!!!!&nbsp; idea 3 2 1 comment 7499148 Would like shared company address book for all RC phones 2018-03-23T20:24:16Z 2017-04-15T02:24:10Z David Knapp david_knapp_bs6yk0txxywp4 Would love to be able to share address book entries to all phones in our company.&nbsp;<br />In the Desktop App currently there is a "Company" Address book that only includes our phones, and a "personal" address book where all entries are stored.<br /><br />Would like to add a "Shared Company" address book where personal address books could be moved to so our client contacts and info could be shared across our org.<br /><br />We are working around this right now by having one user keep up with adding all entries and then they export the address book and everyone then imports this exported address book monthly into their apps but this is cumbersome. idea 6 8 8 comment 7708826 Allow a single user account to create two meetings using different Meeting IDs 2018-03-23T18:47:22Z 2018-03-23T16:17:05Z Derek derek_schostag_bqeahmdshxcz A single user account needs to create multiple Ring Central Meetings using different Meeting IDs question complete 6 2 1 comment 7708387 Agents get logged out during their lunch state that is set to 1 hr. 2018-03-23T16:42:52Z 2018-03-22T20:19:37Z Alberto Cortez alberto_cortez_dbgcdyb3ujl0t Greetings all.&nbsp; We are using RC Salesforce Agent for Windows.&nbsp; A couple of our agents are being logged out while in the Lunch State that is set for 1 hr.&nbsp; One was logged out at 36 min and the other at 40 min.&nbsp; Two other agents are not experiencing this issue, they will get logged out at the 60 min mark.&nbsp; Any suggestions?&nbsp; Thanks&nbsp; question 6 4 1 comment 7707006 Why Can't Glip call to team member be Instant like Skype call? 2018-03-23T16:36:53Z 2018-03-20T17:18:58Z Drew Drew drew_drew_c67y8rh2h2j4l <ol><li>Account type - <i>U.S</i></li><li>A&nbsp;brief description of the business - <i>property management</i></li><li>A&nbsp;high level description of the product or feature being requested: <i>If RC has control of my internet/voip environment, why can't Glip mimic Skype when it comes to ease of use when calling those I'm connected with? Why does Glip use RC Meetings, which is takes too many steps to connect?</i></li><li>A&nbsp;typical use case scenario explaining how your business would use the feature - <i>everyday we'd use this feature as it's often faster to have a 5 minute phone call than to exchange 10 SMSs.</i><br /></li><li>Benefit&nbsp;of such feature - <i>more efficient communication within company!</i><br /></li><li>Include any related case number if applicable - N/A</li><li>Number of Users and/or Digital Lines - <i>users 24, digital lines 14</i></li></ol>When using Skype, a user can enter SMS, pics, etc., but if that is not efficient enough all you have to do is click the Call button and you can have a quick conversation with someone.&nbsp;<br /><i><br /></i>Glip offers a call button, but it goes through RC Phone. Why can't it stay within Glip environment and reference email ID instead of phone number ID?<i><br /></i> idea active 11 2 1 comment 7708841 Turn off \on email notifications for Glip 2018-03-23T16:36:48Z 2018-03-23T16:36:48Z KRAEMER kraemer_4u852r1pjmyq7 Turn off \on email notifications&nbsp; for Glip<br /><br />since we can't fully disable someone glip account without deleting the RingCentral&nbsp;account.<br /><br />I'd like to be able to turn off email notifications for each user that will not be using Glip. idea 0 2 2 create 7708832 Transcribe Ring Central Meeting into text 2018-03-23T16:20:23Z 2018-03-23T16:20:23Z Derek derek_schostag_bqeahmdshxcz Webex has the ability to transcribe the audio from a meeting into text.&nbsp; Need this functionality with Ring Central Meetings. idea 0 1 2 create 7708674 Glip - Ability to update user profile email. 2018-03-23T15:32:17Z 2018-03-23T12:08:47Z Matt Brancato matt_brancato 1) US (But i would think it would be useful anywhere)<br />2) Fintech<br />3) Allow admins to change the email a user uses to sign in with without deactivating the user or risk losing their conversation history<br />4) A user has an email address <a href="" rel="nofollow"></a>. Employee gets married and they change their last name becoming John Slow. As an admin i should be able to update their profile to reflect the name change, especially in cases where single sign-on is used and the user's id is tied to an external source.<br />5)This would all but eliminate the risk of users losing conversation history because of a life event. This also allows users if they move within an organization that&nbsp; has different email addresses.&nbsp;<br />6)06939574 ,06867444&nbsp;<br />7) ~70 idea 7 2 1 comment 7688638 IVR Greeting lessen to atleast 2 on Multi Level 2018-03-23T15:25:19Z 2018-02-16T20:06:55Z MAE mae_32v3bm3o3pevc It would be best if we can have option of changing the number of greetings on the IVR when main number is dialed. Currently default is 3 and would like to make it 1 or 2 . idea 1 2 2 comment 6413208 Call Queue: play announcement for SoftPhones and Mobile App 2018-03-23T15:15:44Z 2014-10-28T22:40:38Z RheaD rhead_6834065 when a queue/ department call is answered using the SoftPhone or Mobile App, it doesnt announce the name of the caller or the department's name because there is no prompt to press 1 to accept the call. If a queue call or a department call comes in and the prompt before connecting is turned on, the department's name should be announced to the agent or user for the user to know which department the call is from. idea 6 22 25 comment 7587820 Mobile App - Android OS & iOS Requirements - Q&A | RingCentral 2018-03-23T10:03:27Z 2017-09-06T14:50:35Z Saadet - Community Support saadet_swift <b><u>Android</u></b><br /><br /> Q: What is the minimum required Android operating system for RingCentral?<br /><br /> A: Requires Android 4.4 and up&nbsp;(Android N&nbsp;supported)<b><br /><br /></b><br /><b><u>iOS<br /></u></b><br /><b></b>Q:&nbsp;What is the minimum required iOS operating system for RingCentral?<br /><br />A: Requires&nbsp;iOS 8.0 or later (iOS 10.0&nbsp;supported)<br /><br /><br />Check out the full list:&nbsp;<b><u><a href="" rel="nofollow" target="_blank" title="Link https//successringcentralcom/articles/RC_Knowledge_Article/5126">System Requirements for the RingCentral Service System&nbsp;</a></u></b> question qa_threads qa_threads complete 2 3 1 comment