http://m.getsatisfaction.com/companies/ringcentral/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 3617 1769 1677 18 0 530 http://m.getsatisfaction.com/topics/7761527 7761527 Not receiving text messages inbound on desktop - outbound messages are sending 2018-07-15T02:03:48Z 2018-07-09T13:30:08Z LM http://m.getsatisfaction.com/people/9604840 https://www.gravatar.com/avatar/5df098a553f52e2dcb39a2cced8a1d4a?d=identicon&s=55&r=PG lm_f5zs852ilpsx5 All of a sudden one day I stopped receiving inbound text messages on the desktop version <p>Release: 10.0.0.30453. I can send them, but I stopped receiving them. This has always worked fine previously since we first started using RC. Rebooting my computer and logging out and back in to the program doesn't help. This is very difficult as we use this feature constantly. <br /></p> question awaiting_customer_response awaiting_customer_response active 2 3 1 comment http://m.getsatisfaction.com/topics/7764102 7764102 RingCentral for Salesforce - App signs out users, appears random 2018-07-14T18:33:55Z 2018-07-14T15:32:28Z Turner Seal http://m.getsatisfaction.com/people/9726061 https://www.gravatar.com/avatar/c41f88c5261278f88b770b8ee8111c38?d=identicon&s=55&r=PG turner_seal We use the RingCentral app on Salesforce and have it integrated for automatic call logging.&nbsp; As a company we mainly use Chrome but due to API integration with LinkedIn Sales Navigator we would like to use Salesforce on Safari instead.&nbsp;&nbsp;<br /><br />Since switching over we have had problems where the RingCentral App on Salesforce will randomly sign the user out during the day and needs to be checked multiple times.&nbsp; This results in periods of no data being logged and users not receiving credit for their activities.<br /><br />I have turned off popup blockers, allowed cookies, cleared cache, installed an auto-refresh plugin to keep from being timed-out, uninstalled the Chrome RingCentral Webapp to prevent multi-browser conflicts, updated the browser and am still unable to prevent it.<br /><br />The problem does not occur on Chrome but the owner is dead set on using Safari, any idea what is causing this and how to prevent it?&nbsp; <br /><br />P.S. I am not an IT, Salesforce or network expert, just the in-house Curious George. question 1 2 1 comment http://m.getsatisfaction.com/topics/7764087 7764087 Glip tasks and calendar 2018-07-14T14:39:01Z 2018-07-14T14:39:01Z Tony Ganem http://m.getsatisfaction.com/people/9726020 https://www.gravatar.com/avatar/93300e37d034084ee10aede45f751cfa?d=identicon&s=55&r=PG tony_ganem It would be great if I could control who within a team can task me or have access to my calendar. For example, as a physician, I’m considering using this product (Glip) to communicate with my patients. I am imagining creating a private team for each patient which will consistent of my staff members , me, and one patient. I’d want my patients to freely communicate with my team, but I wouldn’t want them to be able to task our team members nor look at their calendars. Additionally, I would want all tasks regarding this team to be private and hidden from the client. Is there a way to do this? Also, can private notes be created within a team so that they are only visible amongst my staff or individual staff members ? idea 0 1 1 create http://m.getsatisfaction.com/topics/7763864 7763864 option to filter my company contact list 2018-07-13T22:31:55Z 2018-07-13T22:31:55Z Hemant Mehta http://m.getsatisfaction.com/people/8231976 https://www.gravatar.com/avatar/1cab62a3b5eb9c6dea681aba5d7b3d93?d=identicon&s=55&r=PG hemant_mehta Account type - US<br />A&nbsp;brief description of the business&nbsp;<br /><br />-Collection type of business<br /><br />A&nbsp;high level description of the product or feature being requested<br /><br />-Looking for option to filter/exclude contacts that can be seen by users.<br /><br />A&nbsp;typical use case scenario explaining how your business would use the fea<br /><br />-This feature is needed so that the users does not dial the managers extension right away as the policy of the company<br /><br /><span>Number of Users and/or Digital Lines - 290</span> idea 0 1 1 create http://m.getsatisfaction.com/topics/7762866 7762866 Settings RingCentral Office 365 Integration 2018-07-13T21:50:20Z 2018-07-11T22:32:27Z KHAKH http://m.getsatisfaction.com/people/8784146 https://www.gravatar.com/avatar/61622ec9950350d45c056194ec42de51?d=identicon&s=55&r=PG khakh I added the RingCentral for Office 365 Chrome extension so that I can make calls on the same webpage as my emails. I have a few setting questions:<br /><br />1. How do I change the ring/sound settings? On one computer the ring is too loud and on the other computer you can't hear the ring or the other person on the line. The computer and headset volume is at 100%<br /><br />2. Is there a way to log in and out of the queue through office 365?<br /><br />3. Is there a way to display which queue the caller is calling from? question awaiting_customer_response awaiting_customer_response active 1 2 1 comment http://m.getsatisfaction.com/topics/7763200 7763200 Sorry, we don't recognize your email address. 2018-07-13T20:08:29Z 2018-07-12T16:14:24Z Rick Watts http://m.getsatisfaction.com/people/9724030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298020//platform/profilepic/_medium. rick_watts_2lpqsap3u1ypq My team has been using the free version of Glip for over a year. We find it very useful and have a significant number of projects in it. This morning, when I attempted to log in using the same email address that was used when I signed up I get the following message "Sorry, we don't recognize your email address." Thinking I may have entered the wrong address I clicked "Login with Google". It logged me in but my dashboard is empty, as if I'm a new user. (My regular work email is an alias for my&nbsp;institutional gmail&nbsp;account so is likely treated as a new different user by Glip). I went back through my emails, found my original registration message and confirmed that my original login&nbsp; address was correct.<br /><br />It looks like my original account no longer exists and I cant access any of my teams or tasks in Glip. I checked with two of my colleagues and they have the same problem. This is over a year of work that I can't access. Please help!<br /><br />Rick. question pending 7 3 1 comment http://m.getsatisfaction.com/topics/7763790 7763790 glip salesforce 2018-07-13T19:16:11Z 2018-07-13T19:16:11Z Kris http://m.getsatisfaction.com/people/9500248 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11217333/photo_medium.jpg kristopher_heck Salesforce task sync<br /><br />Please enable 2-way task syncing with Salesforce objects - would be great&nbsp;to have Glip's great UX for chat and task creation married to business&nbsp;processes and wider firm usage of Salesforce. Creating/assigning tasks in Glip is one of its most useful features since it is built in to the chat function - but we need to use Salesforce to track all tasks, progress, steps to completion, etc. &nbsp;Salesforce is not optional, but Glip is (even if we prefer working in Glip).<br /><br />UK RC, 12 users, financial services idea 0 1 2 create http://m.getsatisfaction.com/topics/6450104 6450104 Conference Calling: Admin to change host code/participant code for security reasons 2018-07-13T18:32:23Z 2014-11-25T21:35:26Z Marc Reavis http://m.getsatisfaction.com/people/7245901 https://www.gravatar.com/avatar/d4a403cc8b14971f38863827706fd3f4?d=identicon&s=55&r=PG marc_reavis <p>I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.</p> idea hot hot 18 33 43 comment http://m.getsatisfaction.com/topics/7763341 7763341 Call information/log disappears quickly from Salesforce softphone when call is hung up 2018-07-13T18:31:30Z 2018-07-12T21:10:14Z Sean Alloway http://m.getsatisfaction.com/people/9724308 https://www.gravatar.com/avatar/6ccbd5c03dcf64fd8c44848e8582436e?d=identicon&s=55&r=PG sean_alloway With the Salesforce (Lightning) integration of Ring Central, whenever a call is disconnected, the call information in the softphone disappears instantly, even if you are in the middle of typing notes. About 4 seconds later, the last call window appears but it is rolled up. It my understanding that the call window/information should remain up, at least until you click save.&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740490/RackMultipart20180712-116730-1vnxt62-call_inline.png?1531429758" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740490/RackMultipart20180712-116730-1vnxt62-call_inlinepng1531429758" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740491/RackMultipart20180712-68689-er3m4g-disappear_inline.png?1531429766" /> question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7428189 7428189 RingCentral Meetings - User Account Control (UAC) 2018-07-13T18:25:06Z 2017-01-23T18:19:38Z Austin Barrett http://m.getsatisfaction.com/people/8908220 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10995926/3a6eedaeaf55597476d6d9b35bf9beab_medium.jpg austin_barrett 1. US Account<br />2. Dataimage, Inc. is a business process solutions and document management company.<br />3.&nbsp;RingCentral Meetings participants cannot control windows that are approved by User Account Control by the Screen Share participant. This makes installation of new software difficult when User Account Control is enabled.<br />4. We would like to remote into customer computers and servers for software installations. Doing so requires Screen Sharing and the control of windows approved by the user's User Account Control prompt from Windows. This is currently not possible.<br />5. Extends functionality of RingCentral Meetings.<br />6. NA idea 3 6 8 comment http://m.getsatisfaction.com/topics/7656134 7656134 Adding a co-host to meetings with ability to start the meeting 2018-07-13T18:22:12Z 2017-12-28T18:37:47Z Beth Jensen http://m.getsatisfaction.com/people/9457252 https://www.gravatar.com/avatar/9d7beeaee5b2d5de52e463354377f774?d=identicon&s=55&r=PG beth_jensen_3qwc3ea7pl1ai How do you add a co-host (co-organizer) to a meeting, so that if the host (organizer) is not available, the co-host can start the meeting? question complete 5 4 3 comment http://m.getsatisfaction.com/topics/7672782 7672782 Add International Dial-In Numbers for RingCentral Meetings 2018-07-13T17:52:40Z 2018-01-22T16:26:10Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift If you would like to see specific international dial-in numbers for RingCentral Meetings please comment and vote! idea 16 19 10 comment http://m.getsatisfaction.com/topics/7762797 7762797 iPhone app frequent interruptions during call 2018-07-13T17:48:03Z 2018-07-11T19:55:19Z Robert Stoeber http://m.getsatisfaction.com/people/975501 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/3512700/robert_small_normal_medium.jpg rstoeber Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?<br /><br />By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.<br /><br />This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.<br /><br />This is happening once or more every day. I can be on an hour-long call with no problem at all. Then during the next 15 minute call it might happen twice. It's very random, and it happens when I'm talking to someone on both cell phones and office phones.<br /><br />I'm pretty sure this problem is specific to the RingCentral iOS app. I've never had a problem like this when using the RingCentral desktop app on my MacBook.&nbsp;<br /><br />I've never experienced anything like this with other VoIP apps on my phone. Facetime, Zoom, GotoMeeting and similar apps never have a problem like this. We also have 2-hour team meetings twice a week using Zoom. In five months I've never had one of these Zoom video conferences interrupted. I also frequently stream music and Netflix movies and those experience no interruptions, so I'm sure my network is not the problem<br /><br />I do a lot of customer support so this is really annoying. I've stopped using my iPhone whenever possible. <br /><br />Comcast/Xfinity internet: 13ms ping, 100+ Mbps down, 6+Mbps up.<br /><br />All software is up-to-date as follows:&nbsp;<br /><br />Current version of iOS app is 10.1.0.1.8<br />iPhone X with iOS version 11.4.1<br /><br />Any ideas what could be happening, or suggestions for how to troubleshoot this issue? question pending 2 3 1 comment http://m.getsatisfaction.com/topics/7315924 7315924 Show Original Callers Number in Caller ID when Transferring calls 2018-07-13T17:30:21Z 2016-09-22T13:32:35Z Lily Morris http://m.getsatisfaction.com/people/8682895 https://www.gravatar.com/avatar/12bde361a76ddc025e484a2f1b9da07a?d=identicon&s=55&r=PG lily_morris We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next&nbsp; firmware update. idea hot hot 71 102 159 comment http://m.getsatisfaction.com/topics/7311031 7311031 How to turn off conferencing music while waiting for participants to join 2018-07-13T17:22:03Z 2016-09-15T20:23:50Z Ted Jaffe http://m.getsatisfaction.com/people/7847690 https://www.gravatar.com/avatar/5cc40fe82e48af3e29bb0379fcd0d192?d=identicon&s=55&r=PG ted_jaffe Use the keypad to enter the following:<br /><br />*#903# praise 8 4 4 comment