Topics in RingCentral 1970-01-01T00:00:00Z 746 399 92 216 0 69 7615929 Can you call the RC Listen/Whisper feature using the Ring Out Api Call? 2017-10-20T20:04:09Z 2017-10-20T20:04:09Z Brandon Hein brandon_hein Can you call the *804 (or whatever the number is... I can't remember off the top of my head) with the extension that follows on a Ring out call to be able to listen/whisper to that user's phone conversation?<br /><br />If it's possible, what is the parameter you pass in to the toNumber in the Ring Out Api request json?&nbsp;&nbsp; question 0 1 1 create 7613635 Increase file attachment size limit 2017-10-18T20:06:22Z 2017-10-17T20:18:09Z Saurabh Jain saurabh_jain_9ajerhjibbpkv I have a premium account and we have integrated your API with our software we need to increase the 20MB limit to 50MB limit on fax as we have to send bulk faxes on a daily basis. question complete 2 3 1 comment 6742741 Caller Id parameter ignored when using the RingOut API 2017-10-18T19:04:37Z 2015-08-14T19:25:35Z Todd todd_6892657 We are trying to set the outbound callerid number using the RingOut API. &nbsp;If I view my user record directly in RingCentral I can change the caller id number under RingOut from Web and that works fine. <br /><br />The issue I'm having is that I'd really love to be able to set it dynamically, and I was excited to see that the RingOut API documentation clearly states that there is a Clid parameter for setting it. &nbsp;Unfortunately, that parameter seems to get ignored. &nbsp;Am I missing something? question complete 29 10 2 comment 7611225 How to get call answered time? 2017-10-18T12:17:58Z 2017-10-13T15:32:19Z Zareef Hussain robin_tucker_v7g3wlktj0ve I am trying to get call answered time in a live call but can't seem to find API for it. <br /><br />The scenario is when a user calls I want to get the time the user called until the call is picked up. I am able to get the time the call was made through Call Log API's "Get User Active Calls" method but unable to get the time the call was answered. Is there a way to achieve this?<br /><br />Any help would be appreciated. question 7 2 1 comment 7609123 How to pull call logs with an API 2017-10-17T19:19:30Z 2017-10-10T15:04:02Z YG Tech yg_tech I need to get RC call logs in a csv format every 15 minutes or less to my CRM can someone help with this? question 31 3 2 comment 7608429 Username and Password is incorrect.. 2017-10-17T00:34:15Z 2017-10-09T15:12:22Z Khurshid Imran khurshid_imran When I am trying to authorize through this&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//ringcentralgithubio/cti-demo/linked-accountshtml"></a>&nbsp;then there is an error of:<br /><br />"Phone number and password do not match. Please try again.&nbsp;<a href="" rel="nofollow" target="_blank" title="Link http//successringcentralcom/articles/RC_Knowledge_Article/4751retURL">Click here</a>&nbsp;for more help or&nbsp;<a href=";responseType=code&amp;clientId=oU94hVKrRvaZB5vTxFEHEQ&amp;brandId=1210&amp;state=&amp;localeId=en_US&amp;endpointId=&amp;display=page&amp;prompt=login%20consent%20sso&amp;scope=&amp;;ui_options=&amp;hideNavigationBar=true#/resetPassword/number" rel="nofollow" target="_blank" title="Link https//servicedevtestringcentralcom/login/oauthhtmlsession-6138213683051515769responseTypecodeclientIdoU94hVKrRvaZB5vTxFEHEQbrandId1210statelocaleIden_USendpointIddisplaypagepromptlogin20consent20ssoscopeappUrlSchemehttps3A2F2Fringcentralgithubio2Fcti-demo2Foauthhtmlui_optionshideNavigationBartrue/resetPassword/number">reset your password</a>.wrong" question 3 2 1 comment 7605057 Dissatisfied customer 2017-10-16T12:57:01Z 2017-10-03T18:27:32Z laura sullivan laura_sullivan_2i919slwfvs1v We are not fulling functioning and have not been able to get our #'s ported over. It has been going on now for 3 months The techs have finally said we need to do the porting ourselves. I have been trying to contact my account manager for weeks and he doesn't return email or phone calls. I can not call a supervisor directly &nbsp; Has anyone else had this problem.&nbsp; <br />Also, one of our offices that is functioning has had issues with the fax. They have spent hours with the tech department and again they said we had to hire our own IT people because they didn't know how to fix it.&nbsp; I have sent emails to my account manager, and tech support managers&nbsp; expressing our dissatisfaction.&nbsp; I never received a response.&nbsp; I don't know what else I am supposed to do at this point.&nbsp; problem 5 4 1 comment 7007065 RingCentral integration with Salesforce Lightning 2017-10-16T12:34:47Z 2016-05-17T19:53:23Z Mojo Networks mojo_networks Feature Request -&nbsp;RingCentral integration with Salesforce Lightning<br /><br />When will this be available? &nbsp;Is there a timeframe? &nbsp; question complete 7 9 6 comment 7573908 API for changing a phone number 2017-10-14T04:49:17Z 2017-08-15T03:03:52Z Extension One extension_one API for changing a RingCentral phone number.<br /><br />Hello, is there an API available for PHP for changing the phone number on an account? &nbsp;Normally a person would need to go into the admin portal to change a phone number, but I am looking for some documentation, if possible, on how to change a phone number with an API call.<br /><br />Here is where it would manually be done: &nbsp;<a href="" rel="nofollow"></a><br /><br />Thanks! idea 9 3 1 comment 7611232 APi can only access my own calls 2017-10-13T23:19:42Z 2017-10-13T15:40:38Z Matthew Aster matthew_aster We are using Zapier, with one of our RingCentral accounts it works flawlessly to get call recordings and push them to S3. On another account, however, it will only retrieve calls for the user authorizing the connection.<br /><br />On both accounts the authenticating user (myself) is super admin. No other differences between accounts other than the one that is working is Professional 1-19 users and the one that is NOT working is Professional 20+ problem 2 4 1 comment 7611248 bntouch integration through API not working 2017-10-13T18:25:35Z 2017-10-13T15:59:25Z Christina Kimball christina_kimball_azydps3i0jhmh Unable to connect with and authenticate through the API. I receive a message that my email does not exist in RingCentral. Does Public API access need to be turned on for my account? If so, how do I make that happen? problem 3 2 1 comment 6772622 When you receive a 429 - Too Many Requests, here is what you should do 2017-10-12T20:47:27Z 2015-09-09T23:45:25Z VB vyshakh_babji <pre>{<br /> "errorCode": "CMN-301", "message": "Request rate exceeded", "errors": [ { "errorCode": "CMN-301", "message": "Request rate exceeded" } ] }</pre>Response code : 429???? <br /><br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1273991/RackMultipart20150909-26673-1p1fqxg-download_inlinejpeg1441842850" /><br /><br />Solution:<br /><br />Check the usage plan under Applications Information section for your application.&nbsp;<br /><br />While you hit 429 error, your application will stay in penalty interval for 60 seconds. During this time, donot make any calls.&nbsp;<br /><br />You can avoid hitting 429 error by following usage plan RPM( Requests per Minute) data for APIs.&nbsp; article 4 5 1 comment 7579349 Renew Subscription fail 2017-10-12T06:35:25Z 2017-08-23T19:12:12Z jicihome . jicihome Are the renew subscription requiere that webhook respond within 1000 milliseconds because I'm getting a unreachable error? Maybe you should put more time because this depend on a lot of thing that we don't always have control. I think that 5000 should be enough for everyone. Or maybe we should be able to set "never expire" question 11 3 1 comment 7609985 Agile Widget issues 2017-10-11T17:04:06Z 2017-10-11T17:04:06Z Matt Finkes matt_finkes 1.) Account Type: US<br />2.) No Case Number<br />3.) Issue:&nbsp; When using the ringcentral widget within agile their are several issues we're currently having, while I know it's still "Beta" we rely heavily on our CRM &amp; we are currently looking into other providers that have functional widgets &amp; integrations.<br />&nbsp; &nbsp; &nbsp;a.) when texting via the widget it only logs outbound texts not inbound responses<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; i.) you can then see the full conversation via the mobile or desktop app but NOT within&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; agile.<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ii.) the widget limits our text length (we don't want to send them a tweet) where as the&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;desktop app doesn't limit your message length.<br />&nbsp; &nbsp; &nbsp;b.) when calling via the widget a box pops up that you can type in but then serves ZERO&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; functionality.&nbsp; The only thing you can do is type in the box and then "Cancel" you can't&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; save everything you just wrote down.&nbsp;<br />4.) Goals<br />&nbsp; &nbsp; &nbsp;a.)&nbsp;Inbound texts should be recorded in agile not just outbound<br />&nbsp; &nbsp; &nbsp;b.)&nbsp;Texts should not be limited to X number of characters<br />&nbsp; &nbsp; &nbsp;c.) The box that pops up when making an outbound call needs to be savable and it should&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; create a call log within agile.&nbsp;<br />5.) Checked for settings within ringcentral &amp; settings within agile and found no adjustments or&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;changes to make.<br />6.) Agile 51.5 RingCentral 9.2.4<br />7.) NA<br />8.) 10+ question 0 1 1 create 7582221 Salesforce Integration fails if more than one contact shares the called phone number (for instance, when calling a company phone number) 2017-10-10T06:57:40Z 2017-08-28T18:47:14Z Patryk Braganza-Gallagher patryk_braganza_gallagher_7539434 We have deployed the Ringcentral for Salesforce integration (RingCentral App for Salesforce, version 4.8.3) to a number of our users, and have configured it to automatically log all calls. &nbsp;The problem is that it seems to ignore logging whenever a user calls a person who shares a phone number with any other contact (like when two people are from the same company and their phone numbers both say the company phone number). &nbsp;This is very troubling for us because we are trying to get our users to log everything, and one of the ways we sold this to the users is that phone calls get autologged - but they do not always do so. problem 7 2 1 comment