Topics in RingCentral 1970-01-01T00:00:00Z 1005 549 124 291 0 104 7748110 Where to find Call Queue in Call Log Data 2018-06-21T14:12:09Z 2018-06-10T15:44:49Z Nick Lagerquist nick_lagerquist In the RingCentral Admin Portal you can get reports on call queues and even see the detailed call records with their respective queue. How do I go about getting the queue associated with a call from the RingCentral API? I am currently hitting the "Get Call Log Records by Filter" endpoint and storing the top level detail (id, sessionId, duration, direction, etc...) but the queue is not provided. Do I need to traverse the legs list to determine the queue or is there another endpoint that provides the queue for each call record? If I need to traverse the legs list, how do I determine what leg to stop at for the queue?&nbsp; question 6 2 1 comment 7752857 Embedded Voice oauth error 2018-06-21T09:19:24Z 2018-06-20T09:14:00Z Nick Buchanan nick_buchanan_dp2bhg29xblie Following yesterdays webinar on Embedded Voice, I am trying to integrate this into our CRM. I have created test page with&nbsp; a copy of the example code, but i keep receiving an oauth error. Please can someone advise? Thanks in advance.<br /><br />include code:<br />&nbsp;&lt;script&gt;<br />&nbsp; (function() {<br />&nbsp; &nbsp; var rcs = document.createElement("script");<br />&nbsp; &nbsp; rcs.src = "<a href=";appServer=;redirectUri=;" rel="nofollow" target="_blank" title="Link https//ringcentralgithubio/ringcentral-embeddable-voice/adapterjsappKeyitC6A58EQYS0ae-w480bCgappServerhttps//platformdevtestringcentralcomredirectUrihttps//ringcentralgithubio/ringcentral-embeddable-voice/redirecthtml">;...</a>;<br />&nbsp; &nbsp; &nbsp; var rcs0 = document.getElementsByTagName("script")[0];<br />&nbsp; &nbsp; rcs0.parentNode.insertBefore(rcs, rcs0);<br />&nbsp; })();<br />&lt;/script&gt;<br /><br />the error code I receive is:<br />oauth error:&nbsp; Error: invalid_request<br />&nbsp; &nbsp; at o (app.js:1)<br />&nbsp; &nbsp; at t.&lt;anonymous&gt; (app.js:1)<br />&nbsp; &nbsp; at r (app.js:1)<br />&nbsp; &nbsp; at Generator._invoke (app.js:1)<br />&nbsp; &nbsp; at Generator.e.( function) [as next] (<a href="" rel="nofollow" title="Link:"></a>)<br />&nbsp; &nbsp; at r (app.js:1)<br />&nbsp; &nbsp; at app.js:1<br />&nbsp; &nbsp; at new Promise (&lt;anonymous&gt;)<br />&nbsp; &nbsp; at new t (app.js:1)<br />&nbsp; &nbsp; at t.&lt;anonymous&gt; (app.js:1)<br />(anonymous) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />e.(anonymous function) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />t @ app.js:1<br />(anonymous) @ app.js:1<br />e @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />e.(anonymous function) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />t @ app.js:1<br />(anonymous) @ app.js:1<br />e @ app.js:1<br />(anonymous) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />e.(anonymous function) @ app.js:1<br />r @ app.js:1<br />(anonymous) @ app.js:1<br />t @ app.js:1<br />(anonymous) @ app.js:1<br />(anonymous) @ app.js:1<br />postMessage (async)<br />window.oAuthCallback @ proxy.js:1<br />(anonymous) @ problem 20 4 1 comment 7753329 Send SMS FeatureNotAvailable after moving App to Production 2018-06-21T06:17:50Z 2018-06-21T06:17:50Z James Guiab james_guiab_hbywr6tncdbko We just moved our app from Sandbox to production. We have no issue with sending SMS to any number in Sandbox but it's not working when we switched to production.<br /><br />Here's the error:<br /><blockquote>Exception: The requested feature is not available SDK HTTP Error at <a href="" rel="nofollow" title="Link:"></a> Response text: { "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ] }</blockquote>What am I doing wrong? Thanks. question 0 1 1 create 7751867 How can I download call log between two defined date using python or Js 2018-06-20T19:53:20Z 2018-06-18T16:10:41Z Atik R atik_r Hi, I have my&nbsp;APP_KEY,&nbsp;APP_SECRET,&nbsp;USERNAME,&nbsp;PASSWORD.<br />I have also a little knowledge of python. I want to download detail call log without fax and Inbound calls between two defined date.<br />Any idea or sample script will be very helpful for me.<br />Thanks question active 10 2 1 comment 7748728 Call Monitoring for RingOut 2018-06-20T00:29:35Z 2018-06-11T21:56:51Z Alex Sha alex_sha We use Zoho CRM Integration to make our calls. However, we are unable to utilize the Call Monitoring Feature of RingCentral. Can we add this feature where in we can monitor calls when users are using Ringout (since most CRMs use ringout). idea 1 3 2 comment 7557258 Persist Access Token Life Time 2018-06-20T00:20:23Z 2017-07-18T06:23:09Z Hardik Joshi hardik_joshi_f62e6u7kb2vos I want to persist access token life time remain same once i got after there any way to do it ?. other thing is can i get access token from back end without opening RingCentral Popup or login page ?&nbsp;<br /><br />we are having C# and JavaScript base application. question 5 3 1 comment 7496002 Explain Subscription API (Presence API) 2018-06-20T00:17:14Z 2017-04-10T19:27:49Z Devanand W mahesh_ghongade <p>I am trying to use Subscription API to get the call duration of the current ongoing call.&nbsp;But I didn't found much about this API in API Explorer. Can anyone please explain me this API in details and how to get call details using ongoing calls "sessionId"?</p><p>Thanks!</p> question 7 6 1 comment 7733855 Control softphone or desk phone via API or SDK 2018-06-20T00:13:52Z 2018-05-11T09:55:27Z Jeroen Couwenberg jeroen_couwenberg We have been able to handle incoming calls by making use of the RingCentral Webphone library (<a href="" rel="nofollow" title="Link:"></a>). However, this approach makes use of WebRTC via the browser and therefore when the page is reloaded the active connection/call you are in is lost. We would like a more sturdy and robust integration and&nbsp;are looking into alternative approaches. That is why I would like to know if it is possible to directly control the RingCentral softphone or (physical)desk-phone by using a specific SDK or API. This would give the user a better integration. Does such an SDK or API currently exist? Is this a possible solution or is there another alternative? question 7 5 1 comment 7752619 Smokeball CRM Integration 2018-06-19T20:59:13Z 2018-06-19T20:59:13Z Glenn Estrella glenn_estrella_ajt3px8tm3a71 Hello, does anyone have an idea if faxes can be sent if RC softphone is integrated to Smokeball CRM? question 0 1 1 create 7751978 SAML SSO Integration bewteen AWS and Ringcentral 2018-06-19T19:55:55Z 2018-06-18T19:30:40Z SailajaPrakash sailajaprakash Hi,I am SailajaPrakash with 8kmiles(A Cloud Solutions Provider located at Bay Area). We have been contracted by AWS to integrate AWS SSO with top SaaS applications including Ring central.As part of this integration effort, I would like to discuss with your team. Please help. question pending 2 2 1 comment 7751643 PHP 5.2 Curl Fax Code Examples 2018-06-19T06:38:56Z 2018-06-18T05:46:15Z Drew Bolton drew_bolton So unfortunately I'm stuck on PHP 5.2.3 and cannot upgrade, thus cannot use the official PHP SDK. I need examples of how to set up the FaxOut after obtaining a valid Access Token. Been stuck for the past 3 days. question complete 8 4 1 comment 7749980 Incorrect account information when resetting password for Production app 2018-06-19T02:41:27Z 2018-06-14T04:56:15Z Thuy Nguyen thuy_nguyen_doxk2tiy8uvzb Finally, I was able to publish my app to Production. However how many times I tried, I got the same error "Incorrect account information." when Resetting Password. <br /><br />My sandbox app is working as expected.&nbsp;I also tried using current RingCentral password of production account which I always used to sign into&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom"></a>&nbsp;but then got an error when requesting a token<br /><br />{<br />&nbsp; "error" : "invalid_grant",<br />&nbsp; "error_description" : "Invalid resource owner credentials",<br />&nbsp; "errors" : [ {<br />&nbsp; &nbsp; "errorCode" : "OAU-140",<br />&nbsp; &nbsp; "message" : "Invalid resource owner credentials"<br />&nbsp; } ]<br />}<br /><br /><img src="" title="Image:" /> problem 12 2 1 comment 7751895 REST API for retrieving Glip Events 2018-06-18T18:35:34Z 2018-06-18T16:59:37Z Jan Michael Intia jan_michael_intia I have a chatbot created that is already working on a sandboxed Glip. The bot's feature is to retrieve "Events" created from a specified date. Example:<br /><br />"Bot what events did we run in March 2018?"<br /><br />BOT: "We ran the Call and Contact Centre Expo"<br /><br />Currently there is no documentation for getting "Event" posts in a specific Glip group. <br />Is there any API URL endpoint I could use to retrieve "Events"? question pending 4 2 1 comment 7751057 API to receive & interpret DTMF tones 2018-06-18T18:15:32Z 2018-06-16T11:58:20Z JIM Reynolds jim_reynolds_1e6m1jmdzr60f We manage a field sales force. I'd like them to dial in at the end of the shift and press codes to indicate the tasks they have completed.&nbsp; Each task code would be 3 digits followed by the hash key. A shift might have as many as 6 tasks completed. That would mean 24 key presses. <br /><br />I'd like the API to convert the DTMF tones to ASCII&nbsp; characters and send us the message content via any means (url, get/post, include in call log - it can be an email or text msg for all I care, just so long as we can interpret it) so we can&nbsp; handle it all with software from there.&nbsp; Is that feature available? If not, when will it become available? question pending 1 2 1 comment 7749167 [RingCentral for Chrome Extension] When using WealthBox, 2018-06-14T13:33:22Z 2018-06-12T18:28:13Z Ross Mueller ross_mueller [RingCentral for Chrome Extension] When using WealthBox, I need to hit F5 on each screen before the RingCentral icons appear when hovering over phone nubmers. question 3 1 1 comment