http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 561 289 72 164 0 42 http://m.getsatisfaction.com/topics/7492396 7492396 Over 80 API Calls in Sandbox, yet I cannot apply for Production due to "Your app hasn't made any API calls in Sandbox yet." 2017-04-24T11:56:38Z 2017-04-05T12:44:42Z Neil Bouvier http://m.getsatisfaction.com/people/9014079 https://www.gravatar.com/avatar/24759bfdd631691f2eabc3d6f3b00629?d=identicon&s=55&r=PG neil_bouvier I'm failing on API Calls and "Exercise all requested permissions". &nbsp;Any ideas? problem 6 2 1 comment http://m.getsatisfaction.com/topics/7504881 7504881 Ringcentral integration with suitecrm 2017-04-24T10:37:43Z 2017-04-24T10:37:43Z Rohini Ghosh http://m.getsatisfaction.com/people/9058252 https://www.gravatar.com/avatar/4df3bf1d0bf6a1d9b383dc1bd248ea9e?d=identicon&s=55&r=PG rohini_ghosh I would like to integarte ringcentral to suitecrm so that we can record calls and cll duration and click to call as well. I would not like to go via 3rd part integration and would like to consider doing it via the api or any plugin if available? question 0 1 1 create http://m.getsatisfaction.com/topics/7503573 7503573 How to add Users / Extensions to https://service.devtest.ringcentral.com for developing apps in Sandbox Environment 2017-04-21T20:27:56Z 2017-04-21T18:14:55Z AK http://m.getsatisfaction.com/people/7638611 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10889244/images_medium.jpg anil_kumar_7332435 I saw this question being asked in a customer email thread and wanted to share it to help benefit all our developers...<br /><br />How do I add Users / Extensions to the sandbox environment ( service web portal ) while we are developing apps in Sandbox Environment? question 3 2 1 comment http://m.getsatisfaction.com/topics/7502396 7502396 In order to call this API endpoint, application needs to have [Glip] permission 2017-04-21T17:33:43Z 2017-04-20T06:35:20Z Bhargava Deshpande http://m.getsatisfaction.com/people/9048495 https://www.gravatar.com/avatar/3028eabe397da6d609ea96c5a04cacf7?d=identicon&s=55&r=PG bhargava_deshpande I am trying to create a basic chatbot in Glip using the BotKit. Whenever i send any message to my bot, i am getting the following error.<br />"In order to call this API endpoint, application needs to have [Glip] permission". Can anyone tell me what i need to do to authorize my chatbot app with Glip permissions?<br /><br />Thanks in advance,<br />Bhargava question 9 4 1 comment http://m.getsatisfaction.com/topics/7503126 7503126 'OAU-213: Token Not Found' when refresh token has not expired. 2017-04-21T06:01:46Z 2017-04-21T03:10:00Z Grant Botma http://m.getsatisfaction.com/people/8113149 https://www.gravatar.com/avatar/cabc8a4f91701cc72ac2eb4717d8ac7b?d=identicon&s=55&r=PG grant_botma We built an application that syncs with clients' CRMs and sends automated text messages from their sales campaigns. New clients are asked to log in and obtain an OAuth Token via&nbsp;Authorization Code Flow. We have a scheduled task that sends an automated text message for any user whose refresh token will expire within two days in order to ensure that users don't have to log in once a week and obtain a new token. This works most of the time, but every so often one of the tokens that we have cached and encrypted fails to refresh when we send the automated text that is supposed to obtain a new token. The error we've been getting for these instances has been an 'OAU-213: Token Not Found'.<br /><br />Can you provide any insight as to why this might be happening? The most recent instance of this occurred this evening (Thursday) for a user whose refresh token isn't set to expire until Saturday. problem 3 2 1 comment http://m.getsatisfaction.com/topics/7500951 7500951 Exception : "Mailbox has no permission to this action" 2017-04-21T00:47:41Z 2017-04-18T13:27:49Z Devanand W http://m.getsatisfaction.com/people/8793611 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10961169/photo_medium.jpg mahesh_ghongade We are using ringcentral ringout call API for calling. But yesterday we saw this exception gets logged in Gibraltar for one of our user while calling. Please note we do login into C# sdk with users PhoneNumber, Password and PhoneExtension before they call. We tried to reproduce this exception again by using this users credentials for which we were getting this exception but we are now able to login and call without any error now. But we would like to know why this exception gets thrown while login (or may be while posting ringout API request) for this user.<br /><br /><i><u>Please refer below stack trace for more details :</u></i><br /><br /><i>RingCentral : RingCentral.Http.ApiException&nbsp;</i><br /><span><i>Mailbox has no permission to this action</i></span><p><i>at RingCentral.Http.ApiResponse..ctor(HttpResponseMessage response, HttpRequestMessage request)&nbsp;</i><br /><i>at RingCentral.Platform.Send(HttpMethod httpMethod, Request request)&nbsp;</i><br /><i>at RingCentral.Platform.Post(Request request)&nbsp;</i></p><p><span><br /></span></p><p><span>Thanks!</span><br /></p> problem 2 3 1 comment http://m.getsatisfaction.com/topics/7502751 7502751 integrate IVR with self hosted Web API 2017-04-20T16:14:19Z 2017-04-20T16:14:19Z adam hager http://m.getsatisfaction.com/people/9052985 https://www.gravatar.com/avatar/f659aab342bdb5901da3450ae5778727?d=identicon&s=55&r=PG adam_hager We are looking to customize an IVR and then, based on options selected, having RingCentral make a Web API call to an API we build and host that will return data to be voiced back to the caller. &nbsp;This is similar to a banking IVR system to retrieve a balance. &nbsp;I am not seeing anything like this in the developer guide. &nbsp;Is this something that is possible? question 0 1 1 create http://m.getsatisfaction.com/topics/7501098 7501098 When will Ring Central integrate with Skype for Business for Mac? 2017-04-18T19:44:44Z 2017-04-18T16:33:36Z Scot LeVan http://m.getsatisfaction.com/people/9049221 https://www.gravatar.com/avatar/d81fa064c519f6ef4fa68a01ef2db48c?d=identicon&s=55&r=PG scot_levan Would like ot have SfB integration for the MAc the same as you do for Windows.&nbsp; We are a Mac shop and a SfB user as well.&nbsp; If this doesn't happen soon, I will make a case to leave RingCentral and go SfB as it will be cheaper and easier to support as part of our O365 subscription. idea 2 2 1 comment http://m.getsatisfaction.com/topics/7500953 7500953 How to test Send SMS API in Sandbox testing.? 2017-04-18T19:08:21Z 2017-04-18T13:29:33Z Brian Ladouceur http://m.getsatisfaction.com/people/9035956 https://www.gravatar.com/avatar/8517de448e468160ff3ff146b9027f57?d=identicon&s=55&r=PG brian_ladouceur We have created an application on developer account.<br /><br />our application is under Sandbox..<br />we are facing issue at the API explore to test the callback and responses.<br /><br />But still not get success in this due to some exception coming from API.<br /><br />URL:&nbsp;<a href="https://developer.ringcentral.com/api-explorer/latest/index.html#/!/Messages/sendSMS" rel="nofollow" target="_blank" title="Link https//developerringcentralcom/api-explorer/latest/indexhtml//Messages/sendSMS">https://developer.ringcentral.com/api-explorer/latest/index.html#/!/Messages/sendSMS</a><br /><br />Using from number :&nbsp;+19045591097<br />To number :&nbsp;+14804523757<br />and Message Text: Hello good morning.<br /><br />Getting error as below<br /><br />{<br /> "errorCode": "InvalidParameter",<br /> "message": "Parameter [toNumber] value is invalid", "errors": [ { "errorCode": "CMN-101", "message": "Parameter [toNumber] value is invalid", "parameterName": "toNumber" } ], "parameterName": "toNumber" }<br /><br />Number format is OK.<br /><br />What exact error or issue not getting from body response.. problem 2 3 1 comment http://m.getsatisfaction.com/topics/7325325 7325325 Problems sending SMS in Sandbox 2017-04-18T18:46:41Z 2016-10-04T19:43:02Z Kevon Houghton http://m.getsatisfaction.com/people/8704978 https://www.gravatar.com/avatar/1697993d04332a9171e38196fe8e4dac?d=identicon&s=55&r=PG kevon_houghton Using the code below where the login works, when trying to send an SMS, I get the following exception:&nbsp;Parameter [from] value [**********] is invalid [Cannot find the phone number which belongs to user]<br /><br />the ******** is my valid phone number. &nbsp;I assume this is because the phone numbers don't exist in the sandbox? &nbsp;How do I know what numbers to use in the sandbox? &nbsp;I've looked in documentation but can't find anyything.<br /><br />My code:<br /><br />var sdk = new SDK(appKey, appSecret, apiServer, applicationName, applicationVersion);<br />sdk.Platform.Login(userName, extension, password, false);<br /><br />var requestBody = new&nbsp;{<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; text = text,<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; from = new { phoneNumber = fromPhoneNumber },<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; to = new object[] { new { phoneNumber = toPhoneNumber } }&nbsp;};<br /><br />var jsonString = JsonConvert.SerializeObject(requestBody);<br />var request = new RingCentral.Http.Request("/restapi/v1.0/account/~/extension/~/sms", jsonString);<br /><br />var response = sdk.Platform.Post(request); problem complete 4 4 1 comment http://m.getsatisfaction.com/topics/7495657 7495657 How to get phone number from contact name using API? 2017-04-18T13:19:23Z 2017-04-10T11:32:33Z Brian Ladouceur http://m.getsatisfaction.com/people/9035956 https://www.gravatar.com/avatar/8517de448e468160ff3ff146b9027f57?d=identicon&s=55&r=PG brian_ladouceur Hi,<br /><br />How to get phone number from the contact name using API?<br />If any way to get phone number from the my contact names?<br /><br />I want to send sms of that phone number from the contact name.<br /><br />I am trying to use&nbsp;<a href="http://ringcentral-csharp.readthedocs.io" rel="nofollow" target="_blank">http://ringcentral-csharp.readthedocs.io</a>&nbsp;API to do this.<br />Or will use <a href="http://ringcentral-faq.readthedocs.io/en/latest/" rel="nofollow" target="_blank">http://ringcentral-faq.readthedocs.io/en/latest/</a>&nbsp;developer api.<br /><br />please suggest best one.<br /><br />Regards,<br />BR question 2 2 1 comment http://m.getsatisfaction.com/topics/5617713 5617713 Integrate Linux/Ubuntu for Desktop App 2017-04-18T12:15:13Z 2013-09-06T16:19:44Z Jamie Saitman http://m.getsatisfaction.com/people/6213679 https://www.gravatar.com/avatar/0cccfcf222fe3cccf9cb3d30aa02d1ee?d=identicon&s=55&r=PG jamie_saitman The title says it all<br /><br /> we run on linux and it would be nice to have the softphone feature for ubuntu. idea pending 57 31 37 comment linux, softphone for linux, softphone for ubuntu, ubuntu http://m.getsatisfaction.com/topics/7485317 7485317 Postman collection? 2017-04-17T16:40:13Z 2017-03-27T03:41:55Z Automation USA http://m.getsatisfaction.com/people/7408508 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10477481/Digital_Guru_bw_medium.png automationusa I love the fact that RingCentral's API explorer lets you kick the tires and test API requests to some extent.&nbsp;<br /><br />But I sure would love to have a Postman collection of all of RingCentral's cURL methods along with sample form data that I could use to test in both Sandbox and Production modes by simply switching Postman environments...<br /><br />I looked around on Github but came up empty. Any volunteers? question 3 2 1 comment http://m.getsatisfaction.com/topics/7498693 7498693 Sending mutliple SMS and avoiding Request rate exceeded 2017-04-14T21:46:06Z 2017-04-14T09:43:10Z Ryan Ryan http://m.getsatisfaction.com/people/8969467 https://www.gravatar.com/avatar/def70c4e9392ae60ed2e734f5e677012?d=identicon&s=55&r=PG ryan_ryan_gkdw1jlnfve6s I'm working with my coder on a script for sending SMS. &nbsp;It is server-based and no user interaction. &nbsp;The PHP script is performing the Authorization Code Flow and getting a token for the instance each time the script is called (/restapi/oauth/token). &nbsp;This appears to not be the preferred method as there is a limit of "5&nbsp;requests /&nbsp;60&nbsp;secs". &nbsp;So if we attempt to send more than 5 SMS requests in a 60 second period, we are getting rejected with "Request rate exceeded<img />", I believe because the multiple token requests.&nbsp;<br /><br />What is a better way to code this to avoid the Rate request exceeded error response? &nbsp;We do not have a way to multithread or internally cache the token information. &nbsp;<br /><br />We also are not using the PHP SDK. &nbsp;When I looked at it, the documentation in the middle/bottom of the page is pretty sparce (<a href="https://github.com/ringcentral/ringcentral-php" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-php">https://github.com/ringcentral/ringcentral-php</a>) on how it works and if this would resolve the issue. &nbsp;If calling&nbsp;$sdk-&gt;platform()-&gt;loggedIn(); each instance the script is called, what is returned? &nbsp;Does it returns that we are still logged in (authenticated) and we can continue forward with the SMS, thereby avoiding the token calls that trigger the "Request rate exceeded" error? question 1 2 1 comment http://m.getsatisfaction.com/topics/7498463 7498463 Rate Limit link please 2017-04-14T08:50:50Z 2017-04-13T22:08:29Z Ryan Ryan http://m.getsatisfaction.com/people/8969467 https://www.gravatar.com/avatar/def70c4e9392ae60ed2e734f5e677012?d=identicon&s=55&r=PG ryan_ryan_gkdw1jlnfve6s Can we please get a fixed link to the Rate Limit page<br /><br /><a href="http://ringcentral-api-docs.readthedocs.io/en/latest/rate_limits/" rel="nofollow" title="Link: http://ringcentral-api-docs.readthedocs.io/en/latest/rate_limits/">http://ringcentral-api-docs.readthedocs.io/en/latest/rate_limits/</a> question 3 2 1 comment