http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 528 268 70 154 0 38 http://m.getsatisfaction.com/topics/7473182 7473182 Which API is for Updating Login user status like (Available, busy, Do not Disturb, Invisible) ? 2017-03-25T03:04:20Z 2017-03-09T17:34:14Z Point of Rental Software http://m.getsatisfaction.com/people/8706370 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11028099/teddy_medium.jpg point_of_rental_software_main I want to Update ringCentral login user status (Available, Busy, Do not disturb) through API from my own application. so all our employees can change their status in our own application instead of &nbsp;ringCentral desktop app. &nbsp;Does RingCentral have Api for this? &nbsp; question 10 5 2 comment http://m.getsatisfaction.com/topics/7483592 7483592 Unable to refresh subscription. error 404 and "errorCode" : "CMN-102" 2017-03-24T15:41:05Z 2017-03-24T02:43:26Z Alec Dfour http://m.getsatisfaction.com/people/8722694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10930730/photo_medium.jpg alec_dfour Getting error 404 and { "errorCode" : "CMN-102", "message" : "Resource for parameter [subscriptionId] is not found", "errors" : [ { "errorCode" : "CMN-102", "message" : "Resource for parameter [subscriptionId] is not found", "parameterName" : "subscriptionId" } ], "parameterName" : "subscriptionId" }<br /><br />when trying to refresh subscription passing valid subscription id to&nbsp;ringcentral.com/restapi/v1.0/subscription/ and using PUT.<br /><br />We refresh subscriptions every day around 1am PST for all Ringcentral accounts logged in our app. Usually works fine for 7-10 days, then failing with above error for all subscriptions.&nbsp;<br /><br />What could be the reason for that?&nbsp;<br /><br />Do you have an ability to look at your logs to see what was reason subscription was not found (but existed a day prior to that)? We have detailed trace on out side including all ids, etc. problem 3 3 1 comment http://m.getsatisfaction.com/topics/7463695 7463695 Ringcentral Desktop App Integration on SuiteCrm 2017-03-24T15:10:35Z 2017-02-25T07:37:09Z cris prado http://m.getsatisfaction.com/people/8963767 https://www.gravatar.com/avatar/d5da189c3083d63219cb5e8b138fde30?d=identicon&s=55&r=PG cris_prado i have problem how can intergrate the ringcentral desktop app to my crm web to click to dial .connect them to easily dial them. I just want have a result just like zoho crm.Thankyou in advance problem rejected 6 4 2 comment http://m.getsatisfaction.com/topics/7482369 7482369 Business SMS Outbound Options 2017-03-22T17:06:22Z 2017-03-22T16:36:29Z Trey Clawson http://m.getsatisfaction.com/people/9006599 https://www.gravatar.com/avatar/b315a48b0e6dce13e06247be017948ec?d=identicon&s=55&r=PG trey_clawson Hey, I have noticed a problem with the last couple updates, the ability to text from our main company number is gone and we can only text from our direct lines. this is fine when we need to text in house but when we are reaching out to our customers, we need this functionality. Is this something that will be fixed soon? problem 1 2 1 comment http://m.getsatisfaction.com/topics/7479272 7479272 How to get errors, if SMS sending is failed in REST API using PHP 2017-03-21T20:44:44Z 2017-03-18T07:10:22Z Rakesh Kumar http://m.getsatisfaction.com/people/8999321 https://www.gravatar.com/avatar/62382baf0a0c6b1f2503bb5acd6d23e4?d=identicon&s=55&r=PG rakesh_kumar_6cefi9m0qpcl5 Hello everyone,<br /><br />I'm using PHP REST API&nbsp;to send SMS, but unable to send SMS. My request is successful and return SMS ID with all the details but the SMS status is 'SendingFailed', I don't know why?<br /><br />There is nor error code returned in the response. Please help me to get the errors that why the SMS not sent.&nbsp;<br /><br />My request code is as follows:<br /><pre>$url = "<a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/sms" rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/account//extension//sms">https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/extension/~/sms"</a>;<br />$param=json_encode(array('to'=&gt;array(array('phoneNumber'=&gt;$to)),'from'=&gt;array('phoneNumber'=&gt;'+19164374306'),'text'=&gt;$smsBody));<br />$response = http($url,'POST',$param,$auth_token);</pre>The response I'm getting is :<br /><br /><pre>Array(<br />&nbsp; &nbsp; [uri] =&gt; <a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/message-..." rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/account/167368004/extension/167368004/message-store/2788749004">https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/extension/~/message-&#46;&#46;&#46;<br /></a>&nbsp; &nbsp; [id] =&gt; 2788749004<br />&nbsp; &nbsp; [to] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [0] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [phoneNumber] =&gt; tonumber<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; [from] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [phoneNumber] =&gt; +19164374306<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [location] =&gt; Sacramento, North, CA<br />&nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; [type] =&gt; SMS<br />&nbsp; &nbsp; [creationTime] =&gt; 2017-03-18T06:33:39&#46;000Z<br />&nbsp; &nbsp; [readStatus] =&gt; Read<br />&nbsp; &nbsp; [priority] =&gt; Normal<br />&nbsp; &nbsp; [attachments] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [0] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [id] =&gt; 2788749004<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [uri] =&gt; <a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/message-..." rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/account/167368004/extension/167368004/message-store/2788749004/content/2788749004">https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/extension/~/message-&#46;&#46;&#46;<br /></a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [type] =&gt; Text<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [contentType] =&gt; text/plain<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; [direction] =&gt; Outbound<br />&nbsp; &nbsp; [availability] =&gt; Alive<br />&nbsp; &nbsp; [subject] =&gt; Test SMS using a RingCentral Developer account - this &nbsp;is test msg by vishal<br />&nbsp; &nbsp; [messageStatus] =&gt; SendingFailed<br />&nbsp; &nbsp; [smsSendingAttemptsCount] =&gt; 1<br />&nbsp; &nbsp; [conversationId] =&gt; 2&#46;2628912365145E+18<br />&nbsp; &nbsp; [conversation] =&gt; Array<br />&nbsp; &nbsp; &nbsp; &nbsp; (<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [id] =&gt; 2262891236514496402<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [uri] =&gt; <a href="https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/2262891236514496402" rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/conversation/2262891236514496402">https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/conversation/2262891236514496402<br /></a>&nbsp; &nbsp; &nbsp; &nbsp; )<br />&nbsp; &nbsp; [lastModifiedTime] =&gt; 2017-03-18T06:33:40&#46;041Z<br />)</pre> question 3 3 1 comment http://m.getsatisfaction.com/topics/7477451 7477451 ACT PRO integration 2017-03-21T15:45:45Z 2017-03-15T18:47:42Z Steve Michaud http://m.getsatisfaction.com/people/8994901 https://www.gravatar.com/avatar/8b0d7e71ed50eefcf7e9dadaacd7675c?d=identicon&s=55&r=PG steve_michaud_56nfwbhop2qh5 Do we have integrations with ACT Pro database? question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7481262 7481262 How to integrate NetSuite to RingCentral? 2017-03-21T15:19:41Z 2017-03-21T11:37:14Z suganthavanan t http://m.getsatisfaction.com/people/9003960 https://www.gravatar.com/avatar/b994ff2803c20d95f2e83835ed060ebc?d=identicon&s=55&r=PG suganthavanan_t How to integrate NetSuite to RingCentral? I Need Explanation in detail. question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7478699 7478699 RingCentral in ASP.Net Web Application 2017-03-21T07:01:47Z 2017-03-17T10:11:01Z Ashok Thandavamoorthy http://m.getsatisfaction.com/people/8996714 https://www.gravatar.com/avatar/8a65acd806822f1c8f6c0178f55d89ff?d=identicon&s=55&r=PG ashok_thandavamoorthy We are software development company and one of our client want to integrate RingCentral in our CRM application developed in ASP.Net. How we can integrate RingCentral in our web application for outgoing and incoming calls, queue handling and SMS integration. If we can get integration documentation for implementing RingCentral, any API documentation, sample code in .Net for implementing the above mentioned features and Steps to test the implementation will be great.&nbsp;<br /><br />Looking forward for the reply. question complete 7 2 1 comment http://m.getsatisfaction.com/topics/7478940 7478940 Issues with RC fax integration when emailing on behalf of an authorized user (EzyVet) 2017-03-18T01:04:50Z 2017-03-17T16:59:30Z Preston http://m.getsatisfaction.com/people/7800092 https://www.gravatar.com/avatar/c9fb3043ae01517fd9fe8a11796982d1?d=identicon&s=55&r=PG preston_7493587 Having trouble with a third party application called EzyVet.com (veterinary software hosted on Amazon servers). <br /><br /><br /><ol><li>When we send through their application to RingCentral fax the message never makes it to the RC servers.</li><li>When we send directly to RC from the authorized user's mailbox the message is delivered. Only difference is EzyVet uses Amazon SES to deliver the message on behalf of the user authorized in outbound fax settings (frontdesk@"domain".com).&nbsp;</li></ol><ul><li>We have modified our domain to include the servers for Amazon SES in the SPF record and EzyVet has confirmed we have it setup correctly.</li></ul><ul><li>We have also asked them to look into possible bounce back messages on the Amazon SES portal, but they claim there aren't any. I have worked with a dedicated RC Support tech (Rhyan Uy) and he can't find anything that says the message makes it to RC.</li></ul><br />Please Help!! Getting desperate, as we are 6 weeks into this issue. problem 2 2 1 comment http://m.getsatisfaction.com/topics/6798559 6798559 Integrate Quickbooks contacts into Ringcentral 2017-03-17T17:30:12Z 2015-10-06T00:10:45Z Jason http://m.getsatisfaction.com/people/7796395 https://www.gravatar.com/avatar/2fb284cb6317ae656c74c10c6a397286?d=identicon&s=55&r=PG jason_7489901 Quickbooks integration. Is there a way to integrate quickbooks contacts into Ringcentral? That way when a customer calls their name appears in the CallerID. idea active 6 9 2 comment http://m.getsatisfaction.com/topics/7415627 7415627 Need better reporting for call tracking 2017-03-17T03:10:21Z 2017-01-06T21:40:36Z Chris http://m.getsatisfaction.com/people/8879559 https://www.gravatar.com/avatar/8f7bd635f06ac93fc08d2f8d40c879db?d=identicon&s=55&r=PG scalera Need better reporting for call tracking, I have a request to be able to pull multiple extensions on the Detailed call log. Currently there is an option for all Extensions or select an extension. I need to have the ability to pull multiple extensions and be able to report on them. problem 3 3 1 comment http://m.getsatisfaction.com/topics/7478482 7478482 Attention: WebRTC SDK users - please upgrade to v0.4.1 2017-03-17T00:05:08Z 2017-03-17T00:05:08Z John Wang http://m.getsatisfaction.com/people/7638623 https://www.gravatar.com/avatar/b34a9279c99611735cef91f2cc68a7d2?d=identicon&s=55&r=PG john_wang_7332446 <b>Problem</b><br /><br />The latest version of Google Chrome, version 57, has introduced a change that causes older versions of RingCentral WebRTC SDK to fail when initiating calls.<br /><br />Google has started to auto-deploy version 57 this past weekend.&nbsp;While we estimate less than 1% of the browser population is currently on Chrome 57, we expect this to increase quickly.<br /><br /><b>Solution<br /></b><br />We have released&nbsp;<a href="https://github.com/ringcentral/ringcentral-web-phone/releases/tag/0.4.1" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-web-phone/releases/tag/041">v0.4.1</a>&nbsp;of the&nbsp;<a href="https://github.com/ringcentral/ringcentral-web-phone" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-web-phone">RingCentral WebRTC SDK</a>&nbsp;which addresses this issue<br /><br /><b><u>We strongly recommend that you incorporate our updated WebRTC SDK ASAP</u></b>&nbsp;so your users do not see service interruption:<br /><br /><ul><li><a href="https://github.com/ringcentral/ringcentral-web-phone/releases/tag/0.4.1" rel="nofollow" target="_blank" title="Link: https://github.com/ringcentral/ringcentral-web-phone/releases/tag/0.4.1">https://github.com/ringcentral/ringcentral-web-phone/releases/tag/0.4.1</a><br /></li></ul><br /><b>Additional Information</b><br /><br /><ul><li><a href="https://github.com/ringcentral/ringcentral-web-phone/releases/tag/0.4.1" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-web-phone/releases/tag/041">SDK Release Notes</a></li><li><a href="https://developers.google.com/web/updates/2017/02/chrome-57-deprecations" rel="nofollow" target="_blank">Chrome 57 Deprecations</a></li></ul> problem 0 1 1 create http://m.getsatisfaction.com/topics/7459129 7459129 Step by step 3Legged OAuth Flow Complete Code 2017-03-16T17:18:53Z 2017-02-19T22:16:57Z Jocab http://m.getsatisfaction.com/people/8954504 https://www.gravatar.com/avatar/444f7dc7349ab9bf3a7d6043e861733f?d=identicon&s=55&r=PG ahmed_munnawar Hello developers, I am very beginner in ring-central development. can any one have a step by step code. how to authenticate web server application with 3Legged OAuth Flow sandbox account login.<br /><br />i have a web server application in developer's my apps.<br /><br />any help would be appreciated!!&nbsp; question complete 2 3 1 comment http://m.getsatisfaction.com/topics/7363409 7363409 RingCentral Microsoft Dynamics CRM integration 2017-03-16T14:31:55Z 2016-11-23T20:47:06Z Manisha http://m.getsatisfaction.com/people/8782653 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10956394/Juste_medium.jpeg manisha_312 Need help to integrate RingCentral&nbsp;with the Microsoft Dynamics CRM. question rejected 12 5 2 comment http://m.getsatisfaction.com/topics/7476825 7476825 Is The Developer Access a Paid Service? 2017-03-15T20:02:09Z 2017-03-15T00:45:04Z April Beckett http://m.getsatisfaction.com/people/8993527 https://www.gravatar.com/avatar/5a4ff5bfbfdbc9a3fb6d8216d85a0872?d=identicon&s=55&r=PG april_beckett I've been working on a program to help a friend of mine annotate incoming faxes and send the annotated version back to the original sender. I research a bit and found the RingCentral Developer website and singed her up in order to register the app and get the appKey and appSecret and to get access to a sandbox. So far the API is very simple and easy to use, so I definitely want to go this route, however looking through the Admin Portal I found the following under Service Plan:<br /><p>Service Plan: RingCentral Sandbox Office 4 lines Enterprise Edition</p><p>Billing Plan: $109.98 for 1 month</p><p>Account Credit: $0.00</p><p>Billing Cycle: 03/13/2017 - 04/12/2017</p><p>Next Billing Date: 04/13/2017</p><p>&nbsp;</p><p>There was definitely no indication of any charges when I signed her up for developer access, so I was in shock to see this. Is this correct? Is she going to get charged now every month in order to have access to the site?</p><p>Thanks!</p> question complete 2 3 1 comment