Topics in RingCentral 1970-01-01T00:00:00Z 942 511 113 277 0 93 7717500 How to get department id? 2018-04-20T06:03:52Z 2018-04-09T11:22:39Z Admin (CC) RPS admin_cc_rps <pre><code>I am trying &quot;Edit Call Queue Members&quot;, for this department ID is must&#46; &lt;br&gt;i tried with extension id but not working,</code></pre><pre><code>&lt;img src=&quot;https:&#47;&#47;d2r1vs3d9006ap&#46;cloudfront&#46;net/s3_images/1723515/RackMultipart20180409-25616-14kmywf-Capture_inline&#46;PNG?1523273095&quot; title=&quot;Image: https:&#47;&#47;d2r1vs3d9006ap&#46;cloudfront&#46;net/s3_images/1723515/RackMultipart20180409-25616-14kmywf-Capture_inline&#46;PNG?1523273095&quot;&gt;&lt;br&gt;{ &quot;errorCode&quot;: &quot;EXT-400&quot;, &quot;message&quot;: &quot;Not a department extension&quot;, &quot;errors&quot;: [ { &quot;errorCode&quot;: &quot;EXT-400&quot;, &quot;message&quot;: &quot;Not a department extension&quot; } ] }</code></pre> question complete 8 3 1 comment 7722578 how to add phone numbers to users and department in Sandbox? 2018-04-20T05:15:17Z 2018-04-18T10:45:47Z Admin (CC) RPS admin_cc_rps I am unable to add department number and Phone numbers to users and group in sand box, i have a existing ringcentral enterprise account which will have the phone numbers which is not a sandbox account. when i try to add those numbers in Sandbox it is not showing Area code.<br /><br /><u><b>Adding phone number to User:</b></u><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1725415/RackMultipart20180418-109453-1ye27yi-image_inlinepng1524047346" /><br />when i try to add existing phone number, it is showing "0 existing numbers" left in Sandbox<br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1725416/RackMultipart20180418-27840-64kjwk-image_inlinepng1524047729" /><br /><br />Same i am facing for adding Department number also. problem 2 2 1 comment 7723533 Legacy API End-of-Life Announcement - RingOut.asp, FaxOut.asp 2018-04-19T20:54:07Z 2018-04-19T20:54:07Z John Wang john_wang_7332446 We introduced our full-featured REST APIs 3 years ago and it is time to deprecate our old RCP APIs now. The REST APIs have much more capability, coverage and security. The "ringout.asp" and "faxout.asp" API endpoints will be discontinued and cease to function with our 10.2 release, currently targeted for July 5, 2018. Please read below on what you will get with our REST APIs and how to upgrade your apps.<br /><br /><b>Which APIs are being depreciated?</b><br /><br />RingOut.asp<br /><ul><li>RPC API -&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/ringoutasp"></a></li><li>Docs -&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/ringoutapi/"></a></li></ul><br />FaxOut.asp<br /><br /><ul><li>RPC API -&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/faxapiasp"></a></li><li>Docs -&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/faxoutapi/"></a></li></ul><br /><b>What will you get with our new REST API?</b><br /><br />Both RingOut and FaxOut have been enhanced. With RingOut, you can get presence notifications so your app is immediately aware of call status including ringing and connection. You can also move beyond RingOut to initiate and receive calls directly within your browser via WebRTC. With FaxOut, you can get final fax disposition status including successful sends failure reasons, e.g. number is busy. There are many more features and over 100 API endpoints including managing your account, retrieving call log and message store data, and building endpoints using our Embeddable Voice web widget and React component library. You can read more about these on our Developer Portal and&nbsp;our API Reference:<br /><br /><ul><li>Developer Portal:&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//developerringcentralcom/"></a></li><li>REST&nbsp;API Reference:&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//developerringcentralcom/api-docs/"></a></li></ul><br /><b>How can I upgrade my app?</b><br /><br />Follow our Developer Guide intstructions here:<br /><br /><ul><li>Upgrade Guide:&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//ringcentral-api-docsreadthedocsio/en/latest/legacy_api_upgrade/"></a></li></ul><br />If you have any questions on upgrading your app, please join us on our real-time chat support group using Glip here:<br /><br /><ul><li>Dev Chat:&nbsp;<a href="" rel="nofollow" title="Link:"></a></li></ul> update 0 1 1 create 7723384 NEED THIS SIMPLE FEATURE PLEASE! 2018-04-19T17:02:38Z 2018-04-19T16:33:11Z A Class Limos a_class_limos Is it possible and when if you can set up this one feature! When people leave a voice mail, they will automatically will get a standard auto reply via TEXT, so they know and understand that we care and will get back with them as soon as one of our team member becomes available. idea 2 2 1 comment 7710891 Jira Webhooks for my own Glip (not a conversation) 2018-04-17T19:54:15Z 2018-03-27T18:21:00Z Philipp Hoeltermann philipp_hoeltermann I am looking into creating JIRA webhooks for everyone in our organization to alert them in glip when a JIRA task is assigned to them. It works great when it is part of a conversation, but that doesn't make sense since its multiple people. Right now, if i assign it to someone in the organization, the webhook works, it is just not alerting anyone. There is no desktop alert and there are no little unread messages noticed on the icon or my name. Does anyone have an idea how i could get this to happen?&nbsp; problem 1 2 1 comment 7677042 SMS API for sending text to customers and get reply against SMS 2018-04-17T01:47:35Z 2018-01-29T12:22:24Z Test RE2QA test_re2qa we have created an application which sends SMS to customer through Rest API (curl) hit.<br />SMS is Sending Successfully, but the issue is, when any customer reply against any (or specific) Message.<br />we are not identify the reply of Message.<br /><br />can we use any event or webhooks? for reply of message, which we have sent to customers and we want to store that reply against<br />specific message. how we can do this in PHP.<br /><br />if any body have done such type of work, pleas share your response on it. we don't want to use Message store method or with message Id.<br /><br /><br />Thanks question complete 14 5 1 comment 7617227 call recording 2018-04-17T01:46:17Z 2017-10-23T12:55:02Z salik latif salik_latif i am trying to add call recording&nbsp; from sandbox enviroment but can't add any recording. Kindly sugguest any solution question complete 3 4 1 comment 7721150 SMS PHP script - Sending and Receiving SMS 2018-04-17T01:44:49Z 2018-04-15T21:17:02Z Scott Gordon scott_gordon_khncwcioknju5 I am looking to see if a SMS script already exists on the forum somewhere I can use/buy Or if there is someone out there that knows how to program and is familiar with the RingCentral API that can write a script for me that could read a mailbox, and convert emails to SMS so that we could send an SMS by sending an email to the script.<br /><br />Thank you in advance!<br /><br />Scott question complete 5 4 1 comment 6756362 NetSuite Integration 2018-04-17T00:13:35Z 2015-08-25T22:14:31Z [none] _none_7415344 Anybody know when they will show up with a direct interface to NetSuite or of an alternative method?&nbsp; We may be foreced to split out phone services if it does not show up soon. question complete 20 11 2 comment netsuite, integration 6898795 Voicemail Drop Solution 2018-04-16T15:05:31Z 2016-01-15T19:29:02Z Dave McGowan dave_mcgowan_7674134 Has anyone had success integrating a solution to drop pre-recorded voicemails? idea pending 15 9 3 comment 7720393 Hubspot - Ringcentral integration 2018-04-13T23:37:01Z 2018-04-13T23:37:01Z Molift & TA sales molift_ta_sales We have just signed up to Ringcentral and love the platform. We are also avid users of Hubspot.&nbsp;<br />I see there are integrations for Salesforce and Zoho.&nbsp;<br />Hubspot is a CRM which is such a great fit with Ringcentral. <br /><br />Are there any plans for an integration. <br />Using Zapier etc is a bit clunky really.&nbsp; idea 0 1 2 create 7720327 softphone desktop app - launch external application is triggering twice - anyone else? 2018-04-13T20:35:57Z 2018-04-13T20:35:57Z Kaluzynski kaluzynski Anything I enter there (any url, any script) triggers twice when I am called. when using the test button, it only triggers once. But when a call actually comes through, it is triggering twice. Does this happen to anyone else? problem 0 1 1 create 7720213 auto-dialler 2018-04-13T17:25:08Z 2018-04-13T17:25:08Z Kris Stewart kris_stewart_599ci7ggdsv58 I'm considering changing over to Ringcentral as it integrates perfectly with ZOHO the crm I use, can anyone recommend an automatic dialler that will work with this, I currently use a service where I upload all of my data and it makes several calls at once and connects an agent once a call is answered, this gives us a great contact rate and I will need it moving forward, Thank you in advance.. question 0 1 1 create 7714936 pubnub 2018-04-13T03:00:44Z 2018-04-04T13:06:53Z Ashikh P M ashikh_p_m I am integrating ring central c# package to mvc5 application.Autherization is done and when i try to call subscription it shows an error like <br /><u><br /></u><blockquote><u>"Could not load file or assembly 'PubNub-Messaging, Version=1.0.6201.20023, Culture=neutral, PublicKeyToken=dc66f52ce6619f44' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)":"PubNub-Messaging, Version=1.0.6201.20023, Culture=neutral, PublicKeyToken=dc66f52ce6619f44"<br /><br /></u></blockquote>when i installed ring central client it added pubnub-messaging version&nbsp;1.0.6151.29001, now i am unable to change the package.<br /><br />This is my code,<br /><br />&nbsp;var subscription = rc.Restapi().Subscription().New();<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; subscription.EventFilters.Add("/restapi/v1.0/account/~/extension/~/message-store");<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; subscription.EventFilters.Add("/restapi/v1.0/account/~/extension/~/presence");<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; subscription.ConnectEvent += (sender, args) =&gt;<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; {<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine("Connected:");<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine(args.Message);<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; };<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; subscription.NotificationEvent += (sender, args) =&gt;<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; {<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine("Notification:");<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine(args.notification);<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; };<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; subscription.ErrorEvent += (sender, args) =&gt;<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; {<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine("Error:");<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Console.WriteLine(args.Message);<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; };<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; var sub = await subscription.Register();<br /><br /><br />please reply regarding the issue question 2 3 1 comment 7714440 I want to use the ring-out restful api. I can get a token but get error calling api 2018-04-11T14:29:47Z 2018-04-03T16:51:23Z Tim Martin tim_martin_h8vz9iz1zvmav <p>I want to use the ring-out restful API. I have written the code to successfully return a access token, but when&nbsp;I take the token and call the ring-out api I get the reasonphrase "Not Found"</p><p>this is what my url looks like:&nbsp; </p><p>'<a href="" rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/account/2b13136366191/extension/101/ring-out"></a>'</p><p>and my json I post:</p><p>{\"from\": {\"phoneNumber\": \"+13136366191\", \"forwardingNumberId\": \"\"}, \"to\": {\"phoneNumber\": \"+17134178892\", \"callerid\": \"\"}, \"playPrompt\": true, \"country\": { \"id\" : \"\" } }</p><p>Not sure what I am doing wrong.&nbsp; </p><p>I can share code if need be.&nbsp; </p><p><br /></p><p>Thank you in Advance</p><p><br /></p><p><br /></p> question 5 4 1 comment