http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 1293 711 173 367 0 144 http://m.getsatisfaction.com/topics/7808105 7808105 Need MMS integration with Zapier! - MMS Automation 2019-02-22T20:55:54Z 2018-10-22T23:00:59Z atari800xl http://m.getsatisfaction.com/people/9788471 https://www.gravatar.com/avatar/f6d4e783d16643735b2e4db9b0569585?d=identicon&s=55&r=PG jim_edington I was building an automation campaign and much to my chagrin, I am unable to get Zapier to send MMS through RingCentral. Why is RingCentral's MMS being withheld from Zapier integration?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There are many ways in which I wish to use MMS with RingCentral in an automated fashion. For example, with a client welcome kit, I would like to send a vcard to every new client as a part of the onboarding process. It lends to clients who have you on speed dial and who are very happy they're dealing with a modern business that cares.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please add MMS to your Zapier integration!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As a workaround I can share a vcard link via the RingCentral SMS-Zapier integration, but it's MUCH less effective than sharing our vcard file directly via MMS. idea 1 1 1 comment http://m.getsatisfaction.com/topics/7857005 7857005 Parameter "attachments" is invalid 2019-02-22T13:46:30Z 2019-02-22T01:15:00Z Neil Joyer http://m.getsatisfaction.com/people/9717317 https://www.gravatar.com/avatar/948edbbb8d294cc47a4ef2946cf0e466?d=identicon&s=55&r=PG neil_joyer We've been using the RC api to post conversations to glip. Some of the posts included images. To implement images, we used the "Attachments" feature outlined here:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://devcommunity.ringcentral.com/ringcentraldev/topics/new-glip-features-post-attachments-and-the-file-upload-api" name="" rel="nofollow" target="" title="" type="" value="">https://devcommunity.ringcentral.com/ringcentraldev/topics/new-glip-features-post-attachments-and-th...</a><br alt="" name="" rel="" target="" title="" type="" value="" />It worked great and showed the images inline in chat.<br alt="" name="" rel="" target="" title="" type="" value="" />However, a few weeks ago (not exactly sure when), all posts that contain attachments quit working.<br alt="" name="" rel="" target="" title="" type="" value="" />I finally got around to debugging and can see that it is because RC/Glip is returning a 400 Bad Request error with the message: "Parameter "attachments" is invalid".<br /><br />I tried getting a post to go through using the api explorer using attachments and I can't get that to work either.<br /><br />Did something break with attachments? I'm pretty sure the format of our payloads to the api didn't change. problem 2 2 1 comment http://m.getsatisfaction.com/topics/7856428 7856428 ringout fromNumber different callerID 2019-02-21T19:20:42Z 2019-02-20T18:55:55Z Nicholas St. Gabriel http://m.getsatisfaction.com/people/9954093 https://www.gravatar.com/avatar/5a39f980da1d8cbfafafd1cd204f28be?d=identicon&s=55&r=PG nicholas_st_gabriel_4ey7jmlmfz1bf I am working on an application calling the RingOut REST endpoint.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I specify identical 'from' number and 'callerId' numbers the API functions as I expect and the calls are placed.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I specify different 'from' number and 'callerId' numbers the API returns a 'FORBIDDEN' status.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have narrowed the difference in the two calls to only that difference and cannot find anything specific in the documentation that points to this as an issue. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Is there a way to call the endpoint with different 'from' number and 'callerId' numbers?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 13 2 1 comment http://m.getsatisfaction.com/topics/7854618 7854618 Presence Message Always Returns Calls with Direction Set to Inbound 2019-02-21T14:58:07Z 2019-02-15T14:20:06Z Petar Spasic http://m.getsatisfaction.com/people/9949364 https://www.gravatar.com/avatar/5edbd3becebb90c8c5c4b6690be9e102?d=identicon&s=55&r=PG petar_spasic So I load the JS SDK, initialize it and set subscription to&nbsp;<b alt="" name="" rel="" target="" title="" type="" value=""></b><b>'/account/~/extension/~/presence?detailedTelephonyState=true'</b>.<b><br /></b><br />I create a Ringout set correct From and To numbers and then Ringout is initialized successfully.<br /><br /><br />Event listener on the SDK detects new message and passes it to a function but calls in the received presence message always have the direction set to&nbsp;<b>INBOUND&nbsp;</b>even tho they have been initialized through Ringout and they are definitely&nbsp;<b>not&nbsp;</b><b>INBOUND</b>, same thing happens if i initialize a Ringout call using RingCentral desktop app.<br /><b><br /></b>Why is this happening now when it all worked fine couple of weeks back ware there any changes to presence api ? This is a huge blocker for our integration please help.<br /><b><br /></b>Thanks<b><br /></b> problem 4 3 1 comment http://m.getsatisfaction.com/topics/7558555 7558555 call from javascript using chrome extension 2019-02-20T12:35:11Z 2017-07-20T02:02:49Z Tommy Figgs http://m.getsatisfaction.com/people/9194408 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11108350/photo_medium.jpg tommy_figgs The Chrome extension works great, but I need to run a function before dialing the number from my website. Like:<br /><br />&lt;button type='button' onclick=makecall('".$result-&gt;PHONE."')&gt;".$result-&gt;PHONE."&lt;/button&gt;<br /><br />&lt;script&gt;<br /> function makecall($number){<br />&nbsp; &nbsp; &nbsp; &nbsp;alert("tel:"+thenumber);<br />&nbsp; &nbsp; &nbsp; &nbsp;window.location.href("tel:"+$number);<br /> }<br />&lt;/script&gt;<br /><br />Is there a function in the chrome extension I can call to send the number to the dialer? question 2 3 1 comment http://m.getsatisfaction.com/topics/7494993 7494993 Prerecorded Voicemail drops 2019-02-20T06:28:41Z 2017-04-09T01:12:25Z StevenK http://m.getsatisfaction.com/people/9034327 https://www.gravatar.com/avatar/af8ff4aa697d681efaddf1dbd8407a44?d=identicon&s=55&r=PG steven_kearns Please advise when this feature is planned to be added. We have four accounts with RingCentral and we were expecting this a long time ago and is still not available. We are seriously considering dropping RC entirely for a system that includes what we consider a basic feature. We are not a call center and cannot justify the additional expense of your call center which by the way is not all too competitive.&nbsp; question 5 8 3 comment http://m.getsatisfaction.com/topics/7854285 7854285 incoming-call-pickup subscription works in sandbox but not production 2019-02-19T20:34:51Z 2019-02-14T17:09:20Z Kevin Nading http://m.getsatisfaction.com/people/9948498 https://www.gravatar.com/avatar/bf36d233b1f9daf51d917324da9e1d86?d=identicon&s=55&r=PG kevin_nading so I have used the ringcentral python sdk example to make a subscription to the incoming call event. it works great using the sandbox credentials. the app was approved for production. however, when i use the production url and credentials for a valid extension(my desk phone) it does not work.. no error, nothing.. i confirmed the login credentials are correct but it acts as tho no call is coming in when there is a call coming in because my phone is ringing. problem 22 3 1 comment http://m.getsatisfaction.com/topics/7855436 7855436 How to find live incoming call event using C# 2019-02-19T17:45:28Z 2019-02-18T13:41:51Z venkatraju p http://m.getsatisfaction.com/people/9930294 https://www.gravatar.com/avatar/55a0542dcb738a31bd788be51b19a946?d=identicon&s=55&r=PG venkatraju_p Hi ,<br /><br />I am writing call centre type application, If call comes , I want to find that event in c# and pop up my screen.So I need to find live incoming call. So is there any possibility to find that event in c#. question 3 3 1 comment http://m.getsatisfaction.com/topics/7855634 7855634 Receiving 503 Service Unavailable on some endpoints in Sandbox mode 2019-02-19T14:17:04Z 2019-02-18T22:12:33Z Tech 01 http://m.getsatisfaction.com/people/8619388 https://www.gravatar.com/avatar/47020d3de5e03552e7690e8a79faed2d?d=identicon&s=55&r=PG tech_01 Some endpoints of the API return 503 Service Unavailable such as the endspoints to sync call logs, retreive call logs, sync messages and retreive messages. The endpoints to retreive account information and user information however are working fine and also the calls to subscribe to pubnub events works too.<br alt="" name="" rel="" target="" title="" type="" value="" />Here's an exemple of a call to access call logs:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><ol alt="" name="" rel="" target="" title="" type="" value=""><ol alt="" name="" rel="" target="" title="" type="" value=""><ol alt="" name="" rel="" target="" title="" type="" value=""><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Request URL: <br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log" name="" rel="nofollow" target="" title="" type="" value="">https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log</a><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Request Method: <br alt="" name="" rel="" target="" title="" type="" value="" />GET<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Status Code: <br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">503 Service Unavailable</b><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Remote Address: <br alt="" name="" rel="" target="" title="" type="" value="" />192.209.29.78:443<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Referrer Policy: <br alt="" name="" rel="" target="" title="" type="" value="" />no-referrer-when-downgrade<br alt="" name="" rel="" target="" title="" type="" value="" /></li></ol><li alt="" name="" rel="" target="" title="" type="" value="">Response Headers</li><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Access-Control-Allow-Credentials: <br alt="" name="" rel="" target="" title="" type="" value="" />true<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Access-Control-Allow-Origin: <br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="http://jurisconcept.ca" name="" rel="nofollow" target="" title="" type="" value="">http://jurisconcept.ca</a><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Access-Control-Expose-Headers: <br alt="" name="" rel="" target="" title="" type="" value="" />Date, RoutingKey, Content-Length, Content-Encoding, Retry-After, RCRequestId, X-Rate-Limit-Group, X-Rate-Limit-Limit, X-Rate-Limit-Remaining, X-Rate-Limit-Window, ETag<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Connection: <br alt="" name="" rel="" target="" title="" type="" value="" />keep-alive<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Content-Language: <br alt="" name="" rel="" target="" title="" type="" value="" />en-US<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Content-Length: <br alt="" name="" rel="" target="" title="" type="" value="" />177<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Content-Type: <br alt="" name="" rel="" target="" title="" type="" value="" />application/json;charset=UTF-8<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Date: <br alt="" name="" rel="" target="" title="" type="" value="" />Mon, 18 Feb 2019 21:58:24 GMT<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">RCRequestId: <br alt="" name="" rel="" target="" title="" type="" value="" />5018112c-33c8-11e9-9ec0-005056bb26b9<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Retry-After: <br alt="" name="" rel="" target="" title="" type="" value="" />40<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">RoutingKey: <br alt="" name="" rel="" target="" title="" type="" value="" />SJC12P01PAS02<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Server: <br alt="" name="" rel="" target="" title="" type="" value="" />nginx<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">X-Rate-Limit-Group: <br alt="" name="" rel="" target="" title="" type="" value="" />heavy<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">X-Rate-Limit-Limit: <br alt="" name="" rel="" target="" title="" type="" value="" />10<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">X-Rate-Limit-Remaining: <br alt="" name="" rel="" target="" title="" type="" value="" />9<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">X-Rate-Limit-Window: <br alt="" name="" rel="" target="" title="" type="" value="" />60<br alt="" name="" rel="" target="" title="" type="" value="" /></li></ol><li alt="" name="" rel="" target="" title="" type="" value="">Request Headers</li><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Provisional headers are shown<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Accept: <br alt="" name="" rel="" target="" title="" type="" value="" />application/json<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Authorization: <br alt="" name="" rel="" target="" title="" type="" value="" />bearer U0pDMTJQMDFQQVMwMHxBQUJGYVVZcmlhNVpzYkhsSTlEUVVCT3JZVEpremd4ellvNjV6T3UyWEhna2liaFFYTE81Y0RnT1RGV0pTSWY3TmdoNF9QWWRPMEVYNENYQjd4dmJsWHJoTzZKcVBrRTlVdzA4RWFEc3FFZ0lVRlhOelg4cDZ3OFhVVlhwbDgwMVVILXlXaEpqdGpIXzF1aDNNYnZsTHRHd1QzbkNNOXdLNl9OeTd2U25rWDM3aXJTcHI0QkhicExuZDg1M3NDeFZ2Z2F1VzUwLUViUEZhTXpDUkp0eWUtRTR8ZWpnRjNnfG1CRndkX1d3RlVKODJUVy1rRUNPTGd8QUE<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Client-Id: <br alt="" name="" rel="" target="" title="" type="" value="" />kG8uXDKbRfG_QyRcdid1LQ<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Content-Type: <br alt="" name="" rel="" target="" title="" type="" value="" />application/json<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Origin: <br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="http://jurisconcept.ca" name="" rel="nofollow" target="" title="" type="" value="">http://jurisconcept.ca</a><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Referer: <br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="http://jurisconcept.ca/app/" name="" rel="nofollow" target="" title="" type="" value="">http://jurisconcept.ca/app/</a><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">User-Agent: <br alt="" name="" rel="" target="" title="" type="" value="" />Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">X-User-Agent: <br alt="" name="" rel="" target="" title="" type="" value="" />RCJSSDK/3.2.1<br alt="" name="" rel="" target="" title="" type="" value="" /></li></ol></ol></ol></ol> problem 3 3 1 comment http://m.getsatisfaction.com/topics/7854430 7854430 How to find the dialed number 2019-02-18T21:45:07Z 2019-02-14T23:09:39Z Matt Resmer http://m.getsatisfaction.com/people/9940892 https://www.gravatar.com/avatar/6cb79dbfbe9b6ae163c2e0d9430004dd?d=identicon&s=55&r=PG matt_resmer Hi Guys,<br /><br />I've successfully got inbound call call connected events coming through to my WebHook when a call is picked up by an extension which is fantastic.<br /><br />I also need to know though what the number is that the caller actually dialled initially (not the extension but the actual original calling number) ... how do I find that out? It isn't in the json blob that the WebHook receives.<br /><br />Thanks for the help question 12 2 1 comment http://m.getsatisfaction.com/topics/7854198 7854198 Login issue in Ringcentral phone app and unable to make a call using chrome extension 2019-02-18T18:27:43Z 2019-02-14T12:47:32Z jamadagni t http://m.getsatisfaction.com/people/9937738 https://www.gravatar.com/avatar/3d734a6532d6753a2a57bd6c3c6eef66?d=identicon&s=55&r=PG jamadagni_t Hi all,<br />I'm getting login issues when using Ringcentral phone app and my role type is "Super admin". I cross checked every thing , but I don't know where I done the mistake. And I'm unable to make a calls with chrome extension. It shows that my email is not registered and my account has no permissions to access the service. Below I attached the screenshots of my issues. If anybody knows about my issues, kindly let me know the solution.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776985/RackMultipart20190214-63258-10n4tko-rc_chrome_inline.PNG?1550148267" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776985/RackMultipart20190214-63258-10n4tko-rc_chrome_inline.PNG?1550148267" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776986/RackMultipart20190214-77450-7fkwv4-rc_3_inline.PNG?1550148288" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776987/RackMultipart20190214-89629-w7bbxi-rc_phone_inline.PNG?1550148307" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1776988/RackMultipart20190214-125740-1iokap-rc_phone2_inline.PNG?1550148314" /> problem 7 2 1 comment http://m.getsatisfaction.com/topics/7720393 7720393 Hubspot - Ringcentral integration 2019-02-18T17:24:55Z 2018-04-13T23:37:01Z Molift & TA sales http://m.getsatisfaction.com/people/9626668 https://www.gravatar.com/avatar/4d06966579d66b5bf6260cd97279f211?d=identicon&s=55&r=PG molift_ta_sales We have just signed up to Ringcentral and love the platform. We are also avid users of Hubspot.&nbsp;<br />I see there are integrations for Salesforce and Zoho.&nbsp;<br />Hubspot is a CRM which is such a great fit with Ringcentral. <br /><br />Are there any plans for an integration. <br />Using Zapier etc is a bit clunky really.&nbsp; idea 3 4 3 comment http://m.getsatisfaction.com/topics/7855448 7855448 How to find incoming caller number name in ring central webrtc during incoming call 2019-02-18T14:16:26Z 2019-02-18T14:16:26Z venkatraju p http://m.getsatisfaction.com/people/9930294 https://www.gravatar.com/avatar/55a0542dcb738a31bd788be51b19a946?d=identicon&s=55&r=PG venkatraju_p Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I want to know incoming caller number during incoming call in ring central web rtc<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7855440 7855440 Ring central Supports C# to find Incoming call and operate call from C# 2019-02-18T13:50:45Z 2019-02-18T13:50:45Z venkatraju p http://m.getsatisfaction.com/people/9930294 https://www.gravatar.com/avatar/55a0542dcb738a31bd788be51b19a946?d=identicon&s=55&r=PG venkatraju_p Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I want to know&nbsp; is ring central supports C# based call handling (Incoming call, Answer, hold) .<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7855310 7855310 Can an account have multiple inbound lines? 2019-02-18T06:59:50Z 2019-02-18T03:07:19Z Matt Resmer http://m.getsatisfaction.com/people/9940892 https://www.gravatar.com/avatar/6cb79dbfbe9b6ae163c2e0d9430004dd?d=identicon&s=55&r=PG matt_resmer Hi Guys,<br /><br />I'm writing an application for a call center environment and I've got a couple of related questions ...<br /><br />1 - Can an account have multiple inbound lines with different phone numbers?<br /><br />2 - If (1) is a "yes", how can I determine which of those inbound numbers was dialed when I receive a presence call event in a WebHook for an extension? (noting that the "from" field will have the callers number and the "to" will have the extension number)<br /><br />3 - If (1) is a "no", how does it work then? Does a call center need multiple accounts i.e. one for each inbound phone number?<br /><br />4 - If (3) is a "yes", can those different accounts share the same extensions so that calls can be routed to the same handsets/extensions no matter which line they came in on?<br /><br />Thanks for the info question 1 2 1 comment