http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 1390 757 191 397 0 169 http://m.getsatisfaction.com/topics/7889060 7889060 RingCentral app for Windows - taskbar icon badge count problem 2019-05-24T10:25:59Z 2019-05-24T10:25:59Z Stefan Anghel http://m.getsatisfaction.com/people/10055657 https://www.gravatar.com/avatar/0933b366904ffefd2a080c26505349f0?d=identicon&s=55&r=PG stefan_anghel <pre alt="" name="" rel="" target="" title="" type="" value=""><b>USING: </b> <pre alt="" name="" rel="" target="" title="" type="" value="">About RingCentral<br alt="" name="" rel="" target="" title="" type="" value="" />Version: 19&#46;04&#46;8 (E&#46; 2&#46;0&#46;14)<br alt="" name="" rel="" target="" title="" type="" value="" />Build: 922 (rev&#46; 74530b7)<br alt="" name="" rel="" target="" title="" type="" value="" />Copyright © 2019 RingCentral, Inc&#46;</pre></pre><br alt="" name="" rel="" target="" title="" type="" value="" /><b>Problem:</b><br alt="" name="" rel="" target="" title="" type="" value="" />The application allows muting single conversations / teams.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I mute a convo / team, new messages still add to the application icon badge counter.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br /><br /><b>Expected behaviour:</b><br alt="" name="" rel="" target="" title="" type="" value="" />Taskbar (and notification area)&nbsp;icon badge counterbadge counter should not increment for new messages in muted conversations<br /><br /><br /><b>Suggestion:</b><br />Maybe add a context menu setting per team / convo (as done for Desktop Notifications) to update the icon badge counter problem 0 1 1 create http://m.getsatisfaction.com/topics/7888312 7888312 How to Query for Ring Out Call Duration 2019-05-23T16:03:29Z 2019-05-22T12:28:47Z Dan Luszcz http://m.getsatisfaction.com/people/10052128 https://www.gravatar.com/avatar/8902789aefd27640540ff23f3da53be2?d=identicon&s=55&r=PG dan_luszcz I have a requirement to record the details of calls initiated by Ring Out upon completion of the call.&nbsp; I'm successfully polling the Ring Out Status until the call is finished, but I can't find a way to then query for the User Call Record for the completed Ring Out.&nbsp; Is there a way to get the Session Id for a Ring Out call which can be used to retrieve the User Call Record and/or query for a User Call Record using a Ring Out Id?&nbsp; Better yet, can I create a subscription which will notify my service when a Ring Out call is completed?<br alt="" name="" rel="" target="" title="" type="" value="" /> question 4 2 1 comment http://m.getsatisfaction.com/topics/7888708 7888708 Retrieve full SMS conversation 2019-05-23T12:47:21Z 2019-05-23T12:47:21Z JIM Reynolds http://m.getsatisfaction.com/people/8767773 https://www.gravatar.com/avatar/def06a468b598a82f7933f31c67f689a?d=identicon&s=55&r=PG jim_reynolds_1e6m1jmdzr60f We use the API to integrate RC features into our web-based SASS custom enterprise application. One use is for SMS: At the profile of any employee, customer, or vendor, we can send an SMS to the contact with a button click. Replies from the contact arrive quickly in the profile on a Messages tab, and we can view an extended conversation.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />We see the same conversation in the RC app on our mobile phones. However, if a user replies to the conversation from the phone, that message (which is part of the same conversation) does not appear in our enterprise app, even though any reply from the recipient does appear.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />For example, suppose a user in our office initiates an SMS conversation with a remote employee as follows:<br alt="" name="" rel="" target="" title="" type="" value="" /><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">"Hello." Sent by our office user from our application. This appears as expected in the application's Message tab.</li><li alt="" name="" rel="" target="" title="" type="" value="">"Hi.What's up?" Reply from the remote employee appears as expected in Messages tab.</li><li alt="" name="" rel="" target="" title="" type="" value="">"Can you call the office about your schedule?" sent from the application appears as expected.&nbsp;&nbsp;</li><li alt="" name="" rel="" target="" title="" type="" value="">"OK I will call you in 10 minutes."&nbsp; Appears as expected.&nbsp;<u alt="" name="" rel="" target="" title="" type="" value="">All of this also appears in the RC app on a mobile phone</u>.&nbsp;</li><li alt="" name="" rel="" target="" title="" type="" value="">If our office user then uses the RC mobile app to say "Thank you," this appears in the RC mobile app but does not appear in our web-based application Messages tab.</li><li alt="" name="" rel="" target="" title="" type="" value="">"No problem. I wanted to talk about the schedule anyway." This remote employee reply will appear in both the Messages tab and the RC mobile phone, so we are clearly all in the same conversation thread.</li></ol>Can anyone tell me how to get the message described in #5 above to appear in our web-based application's Messages tab? problem 0 2 1 create http://m.getsatisfaction.com/topics/7888521 7888521 Forums undergoing maintenance - going into read-only mode 2019-05-22T22:03:54Z 2019-05-22T22:03:54Z Byrne Reese http://m.getsatisfaction.com/people/9877615 https://www.gravatar.com/avatar/6bb39f9f3c08a6af3f3a67a6e5f5ce7c?d=identicon&s=55&r=PG byrne_reese_8hd8i9yq86bem Dear RingCentral Developer Community -&nbsp;<br /><br />In the next 24 hours, these forums will be placed in read-only mode while we execute our final data migration to the new home of our developer community forums.&nbsp;<br /><br /><b>What does this mean for you?</b><br /><br />When these forums are placed in read-only mode, you will not be able to post new questions, topics or comments. You will, however, have complete access to the collective knowledge housed here. You can search the archives here and find the answers you need that way.&nbsp;<br /><br /><b>Where can I go if I need help or have a question?</b><br /><br />If you need help or have a question, we encourage you to do one of the following:<br /><ul><li><a href="https://forums.developers.ringcentral.com/index.html" rel="nofollow" title="Link: https://forums.developers.ringcentral.com/index.html">Post your question in our new forums</a></li><li><a href="https://stackoverflow.com/questions/tagged/ringcentral" rel="nofollow" title="Link: https://stackoverflow.com/questions/tagged/ringcentral">Post your question on StackOverflow</a></li><li><a href="https://developers.ringcentral.com/community.html" rel="nofollow" title="Link: https://developers.ringcentral.com/community.html">Join our Developer Support Glip channel from our Community landing page</a>&nbsp;</li></ul><b>What will happen to these forums after the migration?</b><br /><br />Absolutely no content will be lost during this migration process. All of the content housed here is being moved to a new home, and any content created in our new forums will be preserved.<br /><br />After the migration is complete and we have verified that the migration was a success, visitors to this website will be redirected to the new forums.<br /><br />Thank you everyone for your patience and understanding.&nbsp;<br /><br />Byrne Reese<br />Product Manager, RingCentral update 0 1 1 create http://m.getsatisfaction.com/topics/7718400 7718400 Zoho Integration 2019-05-22T08:51:28Z 2018-04-10T19:18:00Z Amanda Crain http://m.getsatisfaction.com/people/9562865 https://www.gravatar.com/avatar/f26273da1e3a864f5269e3cf3ed9bd94?d=identicon&s=55&r=PG amanda_crain We utilize both Zoho ONE and RingCentral. I have integrated RingCentral within Zoho ONE and am curious if there is/will be a way to integrate the RingCentral texts into Zoho.&nbsp; question 4 5 1 comment http://m.getsatisfaction.com/topics/7880269 7880269 api subscription to department extension not forwarding the call to agents automatically on call arrival 2019-05-22T05:46:19Z 2019-04-29T04:22:00Z Bruno Dmello http://m.getsatisfaction.com/people/10015461 https://www.gravatar.com/avatar/cfc319a5ffcc1d42e90897914213a95b?d=identicon&s=55&r=PG bruno_dmello steps<br alt="" name="" rel="" target="" title="" type="" value="" />1. I am subscribed to all the following extensions : departments, individual extension ids<br alt="" name="" rel="" target="" title="" type="" value="" />2. whenever we recieve a call and the caller types the extension id for individual agent , we recieve the agents presence in subscription properly..<br alt="" name="" rel="" target="" title="" type="" value="" />3.&nbsp;when I select on department 's extension on call, the call is not forwarded to agent directly, and I am not receiving that notification in callback for that agent. Instead I receive notification object for department extension as :<br alt="" name="" rel="" target="" title="" type="" value="" />{<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "uuid": "*",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "event": "/restapi/v1.0/account/*/extension/*/presence?detailedTelephonyState=true",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "timestamp": "*",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "subscriptionId": "*",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "ownerId": "*",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "body": {<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "extensionId": *,<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "sequence": *,<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; "presenceStatus": "Offline"<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; }<br alt="" name="" rel="" target="" title="" type="" value="" />}&nbsp;<br />4. even when the presence of agent extension is already enabled<br /><br />So I am not able to figure out if this is right way to do things.<br />My aim is to recieve department call and get the presence of agent using subscription api to whom the call is forwarded to. question 10 3 1 comment http://m.getsatisfaction.com/topics/7887944 7887944 company phone not working after publishing 2019-05-21T15:55:31Z 2019-05-21T11:54:25Z Jeroen Couwenberg http://m.getsatisfaction.com/people/9576718 https://www.gravatar.com/avatar/b2660cc0bfe544fee52e51d6c2fed55c?d=identicon&s=55&r=PG jeroen_couwenberg Our app has been published today but after trying it out I can no longer log in with the company phone credential that are in my user account.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />How can I change this? problem 2 3 1 comment http://m.getsatisfaction.com/topics/7887364 7887364 Launch an external url when answering call 2019-05-20T04:28:34Z 2019-05-19T19:13:46Z station 1 lurie http://m.getsatisfaction.com/people/9958561 https://www.gravatar.com/avatar/943afa20b5442b6b679067854d21e8b1?d=identicon&s=55&r=PG station_1_lurie When an incoming call I can set up a URL that opens automatically. <br alt="" name="" rel="" target="" title="" type="" value="" />My problem is that the URL opens too soon before the representative answers.<br alt="" name="" rel="" target="" title="" type="" value="" />For each incoming phone call (which rings at all delegates) that will open the page for everyone. I would like to set the URL to open only when the call is answered by a representative<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1789886/RackMultipart20190519-27935-r76j3t-launch_url_when_answering_call_inline.jpg?1558293182" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1789886RackMultipart20190519-27935-r76j3t-launch_url_when_answering_call_inlinejpg1558293182" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1 2 1 comment http://m.getsatisfaction.com/topics/7729796 7729796 Microsoft Teams integration with Ringcentral for windows 2019-05-17T08:56:09Z 2018-05-02T19:06:17Z Chris Verdin http://m.getsatisfaction.com/people/7223575 https://www.gravatar.com/avatar/7e1779720b879f0a9285184447d86336?d=identicon&s=55&r=PG chris_verdin <p>1.Account type&nbsp; (U.S., Canada, UK,&nbsp; AT&amp;T, Telus, BT)<br />Us Based Account</p><p>2.A brief description of the business <br />Professional Liability insurance consisting of Underwriting, Claims, Risk Management and IT.</p><p><br />3.A high level description of the product or feature being requested<br />Was curious with the OFfice 365 integration if I receive a call using Microsoft Teams that my RingCentral for Windows client would realize I was on a call and mark me as busy or unavailable.&nbsp; </p><p><br />4.A typical use case scenario explaining how your business would use the feature<br />I often use Microsoft Teams since it's included in our Office 365 subscription.&nbsp; It's tied to SharePoint etc.&nbsp; It's just the most convenient.&nbsp; But we are now starting to use it to make calls, do screensharing etc.&nbsp; It would be nice if RingCentral realized you were on a Teams Calls and showed you as unavailable.&nbsp; I often and so do most of our users when using Microsoft Teams.&nbsp; But, this would also be convenient when we join audio from our Computers for a Webex, Zoom or GoToMeeting.&nbsp; </p><p>5.Benefit of such feature<br />User's wouldn't have to remember to put their phones on DND or unavailable.&nbsp; It would all happen automatically.&nbsp; Then turn off after a meeting using Microsoft Teams, Webex, Zoom or GoToMeeting ended.</p><p>6.Include any related case number if applicable</p><p>7.Number of Users and/or Digital Lines<br />We have about 135 users</p> idea 39 19 16 comment http://m.getsatisfaction.com/topics/7883367 7883367 Operator "Follow the Sun" 2019-05-16T18:24:43Z 2019-05-07T23:12:26Z Steve Moss http://m.getsatisfaction.com/people/10029810 https://www.gravatar.com/avatar/8319c9165363a07d3b6e3cb5585dc1e7?d=identicon&s=55&r=PG steve_moss_juaxead5vw105 Currently we're only able to have 1 default operator.&nbsp; That's not enough flexibility.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I need to have different extensions to be the default operator at different times of day.&nbsp; &nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Best example I can find is if it's day time in Manila then the "Operator" would be in Manila, if it's day time in Briton, then the "operator" would be in say London.&nbsp; Day time in the US then maybe the operator is in San Diego.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Another example, to support lunch time breaks.&nbsp; During normal day time calls which route to the "Operator" go to our office manager, but during lunch 11:30 - 1:00, I'd like the calls to route to me Monday/Wednesday/Friday, and to another extension weekends and Tuesday/Thursday.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Another example.&nbsp; My office manager is part time.&nbsp; When she's working, she's the "operator" otherwise I'm the "operator"<br /><br />Thanks,<br />Steve<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 3 2 2 comment http://m.getsatisfaction.com/topics/7885981 7885981 Graduation 2019-05-16T06:59:04Z 2019-05-15T13:17:45Z Jeroen Couwenberg http://m.getsatisfaction.com/people/9576718 https://www.gravatar.com/avatar/b2660cc0bfe544fee52e51d6c2fed55c?d=identicon&s=55&r=PG jeroen_couwenberg We want to pass graduation and be able to set our app to production. There is one endpoint criteria we have not hit 5 times. This endpoint&nbsp; we will not use anymore in our app. I really hope we can avoid having to wait two days for this criteria to clear out before I can apply for production.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The app it concerns is&nbsp;Loyally Freshdesk Call Control<br alt="" name="" rel="" target="" title="" type="" value="" />and the endpoint we will not be using anymore is -&nbsp;account/directory/contacts<br /><br />Can you maybe remove that endpoint so we can graduate the app?<br /><br />Kind regards,<br /><br />Jeroen problem 2 3 1 comment http://m.getsatisfaction.com/topics/7886153 7886153 Upcoming changes to the RingCentral Developer Community 2019-05-15T19:28:44Z 2019-05-15T19:28:44Z Byrne Reese http://m.getsatisfaction.com/people/9877615 https://www.gravatar.com/avatar/6bb39f9f3c08a6af3f3a67a6e5f5ce7c?d=identicon&s=55&r=PG byrne_reese_8hd8i9yq86bem A little less than two months ago we announced our plans to bring a <a href="https://devcommunity.ringcentral.com/ringcentraldev/topics/say-hello-to-the-new-and-future-home-of-the-ringcentral-developer-community" rel="nofollow" title="Link: https://devcommunity.ringcentral.com/ringcentraldev/topics/say-hello-to-the-new-and-future-home-of-the-ringcentral-developer-community">number of great enhancements to the RingCentral Developer Community</a>&nbsp;by migrating to a new service provider to power these forums. Our migration date is rapidly approaching, and I wanted to inform the community of our schedule, and share with you how you might be impacted.&nbsp;<br /><br /><b>Our Plan and Schedule</b><br /><ul><li><b>Monday, May 20</b> - <b>final migration begins</b>. On this day, these forums will be placed in a read-only mode. Community members will still be able to search the site and access content but will be unable to post new questions or comments. Community members will be able to post questions at our new forums site.&nbsp;</li><li><b>May 21-May 22</b> - <b>testing</b>. RingCentral will begin testing the migration to ensure everything moves over properly and there are no issues that will negatively impact our community.&nbsp;</li><li><b>Thursday, May 23</b> - <b>final data migration occurs</b>. At this point, we will execute the final data migration to our new home.&nbsp;</li><li><b>Monday, May 26 - redirects begin.</b> To complete the process, we will begin redirecting users from these forums to the new ones officially retiring this site.</li></ul>Please let us know if you have any questions or concerns, we are happy to help.&nbsp;<br /><br />We are so excited to bring this new site and all of its capabilities to the community. Thank you so much for your patience and understanding during this transitional time.&nbsp;<br /><br />Sincerely,<br />Byrne Reese<br />Product Manager, RingCentral update 0 1 1 create http://m.getsatisfaction.com/topics/7886002 7886002 Archiver Beta, SFTP: high port numbers 2019-05-15T14:33:35Z 2019-05-15T14:33:35Z CLEARWAY MAIN http://m.getsatisfaction.com/people/10040962 https://www.gravatar.com/avatar/9978218451c42ba9c4d78ae44e29534e?d=identicon&s=55&r=PG clearway_main_j0djf3xs4b6x9 The current Archiver Beta, SFTP does not allow port numbers greater than 1024.&nbsp; This limitation does not allow for best practices of using higher port numbers for services like SFTP.&nbsp; This limitation should be removed or changed to allow high port numbers.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /> problem 0 1 1 create http://m.getsatisfaction.com/topics/7885489 7885489 Account Creation 2019-05-15T13:21:01Z 2019-05-14T07:43:25Z Jeroen Couwenberg http://m.getsatisfaction.com/people/9576718 https://www.gravatar.com/avatar/b2660cc0bfe544fee52e51d6c2fed55c?d=identicon&s=55&r=PG jeroen_couwenberg A colleague if mine tried to create an developer account but something wnet wrong. He went through the signup steps and at the last step when he confirmed his details, an error popped up. Now when he tries to signup again he receives an error saying his emailadress is already in use but there is no way to retrieve it because no password has been set.<br /><br />The emailadress used is <a href="mailto:m.vdlinden@loyally.eu" rel="nofollow">m.vdlinden@loyally.eu</a>. problem 5 4 1 comment http://m.getsatisfaction.com/topics/7883823 7883823 Authorize takes forever with password flow 2019-05-14T16:25:44Z 2019-05-09T05:08:20Z station 1 lurie http://m.getsatisfaction.com/people/9958561 https://www.gravatar.com/avatar/943afa20b5442b6b679067854d21e8b1?d=identicon&s=55&r=PG station_1_lurie Hey<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I use nuget RingCentral.Net to connect to API and&nbsp;Password flow with sandbox Server only platform&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I connect with console application with the following code I succeed (get token and get call logs)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><pre>var rc = new RestClient(Config&#46;Instance&#46;clientId, Config&#46;Instance&#46;clientSecret, Config&#46;Instance&#46;server); <br alt="" name="" rel="" target="" title="" type="" value="" />var token = rc&#46;Authorize(Config&#46;Instance&#46;username, Config&#46;Instance&#46;extension, Config&#46;Instance&#46;password)&#46;Result; </pre><br alt="" name="" rel="" target="" title="" type="" value="" />When I try to connect to api with an application (ASP.NET MVC) that is on IIS the authorize&nbsp;takes forever, without exception problem 5 2 1 comment