http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 1359 748 185 383 0 158 http://m.getsatisfaction.com/topics/7877594 7877594 forwarding or transfering for scenario? 2019-04-22T23:08:53Z 2019-04-19T18:32:18Z Tim Falkins http://m.getsatisfaction.com/people/5816991 https://www.gravatar.com/avatar/77b913432bf079c5b549f4f4b93c9f29?d=identicon&s=55&r=PG tim_falkins My scenario: I need to forward calls coming in from certain 800#s to other internal numbers (ring groups) using custom routing logic. <br /><br />What is the best method to use in my case? The Forward or Transfer method?<br /><br />Additionally, both of those methods are marked under the Light usage plan.&nbsp;These 800#s will be called frequently and it's possible the Light usage plan might not allow enough calls to go through at peak times.&nbsp;What method should I use to route calls for this scenario? question 8 2 1 comment http://m.getsatisfaction.com/topics/7878341 7878341 Java SDK API Integration with a java based website 2019-04-22T22:41:15Z 2019-04-22T22:41:15Z Anka Chatragadda http://m.getsatisfaction.com/people/10011253 https://www.gravatar.com/avatar/10029d48a48e190b9d674ab9d43f4632?d=identicon&s=55&r=PG anka_chatragadda My application is a java based web application. We would like to launch a ring central web meeting, especially for screen sharing with a given valid ring central login credentials.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Scenario: A user will log in our application, on the review page, click a button, that will call a servlet to launch a ring central meeting. Is this doable?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have been surfing meeting SDK/API on your site for a few days and haven't been able to find a step by step approach for this kind of integration. We do not need help with coding, we need instructions on how to integrate with ring central java SDK.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7878282 7878282 Please develop a Zapier MMS app 2019-04-22T19:32:36Z 2019-04-22T19:32:36Z atari800xl http://m.getsatisfaction.com/people/9788471 https://www.gravatar.com/avatar/f6d4e783d16643735b2e4db9b0569585?d=identicon&s=55&r=PG jim_edington Does anyone want to be able to automate sending the following?:<p alt="" name="" rel="" target="" title="" type="" value="">•&nbsp;Images:&nbsp;jpg/jpeg, png, gif, bmp, tif/tiff<br alt="" name="" rel="" target="" title="" type="" value="" />•&nbsp;Videos:&nbsp;3gp, mp4, mpeg, flv, wmv, mov<br alt="" name="" rel="" target="" title="" type="" value="" />•&nbsp;Audio:&nbsp;mp3<br alt="" name="" rel="" target="" title="" type="" value="" />•&nbsp;Files:&nbsp; vcf/vcard, zip, rtf, html</p>RingCentral does NOT have the Zapier integration so you need a developer to accomplish this.<br /><br />RingCentral has an SMS Zapier app but none for MMS. Please develop a publicly available Zapier MMS app! problem 0 1 1 create http://m.getsatisfaction.com/topics/7874616 7874616 Is multi-site data present in call log, message log, or phone number list APIs? 2019-04-22T09:22:30Z 2019-04-11T21:17:31Z Matt Spinks http://m.getsatisfaction.com/people/8281112 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10960114/FacebookPic_medium.jpg matt_spinks I have been requested to pull call logs and message logs for a RingCentral customer who has the "Multi-site" feature enabled. They requested that I create a separate folder for each "Site".<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />However, I've been searching around for documentation on the "Multi-Site" feature within the RingCentral API, and I cannot find anything. Is there any way to determine some sort of "SiteId" or "SiteName" from any of the following api end points?<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Company Phone Number List</li><li alt="" name="" rel="" target="" title="" type="" value="">Get Company Call Log Records</li><li alt="" name="" rel="" target="" title="" type="" value="">Get Message List</li></ul>Or, do any of these other alternatives exists?<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Is there a separate API endpoint that gives me the list of sites for a company/account?</li><li alt="" name="" rel="" target="" title="" type="" value="">Is the SiteID encoded into the ExtensnionID or AccountID?</li><li alt="" name="" rel="" target="" title="" type="" value="">Does each "Site" already correspond to a separate, distinct AccountID?</li></ul><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 5 2 1 comment http://m.getsatisfaction.com/topics/7876827 7876827 Realtime Voice bot with RingCentral 2019-04-22T07:50:28Z 2019-04-17T12:00:33Z Khalil Choudhry http://m.getsatisfaction.com/people/10006427 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11404688/photo_medium.jpgsz400 khalil_choudhry_ffylz743wfzzv I can't seem to find any API that allows me to listen to calls in realtime and reply programatically to the call in realtime. Can anyone please guide me to the right direction for this.Thanks question 10 4 1 comment http://m.getsatisfaction.com/topics/7876749 7876749 Help needed to code Add-on / Integration to stop harassing calls automatically 2019-04-22T05:18:45Z 2019-04-17T06:27:02Z stavan http://m.getsatisfaction.com/people/9967904 https://www.gravatar.com/avatar/43419f824f27f530bd2826789bce16de?d=identicon&s=55&r=PG stavan We need experienced coder to create an integration with our global community supported database of reported harassing blacklisted phone numbers.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />if you are too busy please connect us with someone interested and capable to help.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks,<br alt="" name="" rel="" target="" title="" type="" value="" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1785641/RackMultipart20190417-64422-13yjwgr-Angry-woman-yelling-at-cell-phone-3000x2000-px_inline.jpeg?1555482401" /> problem 3 2 1 comment http://m.getsatisfaction.com/topics/7877314 7877314 We received a status of "blacklisted" on a RingCentral token. What does this mean, and how can we prevent this? 2019-04-21T23:54:17Z 2019-04-18T18:25:04Z Lee L http://m.getsatisfaction.com/people/9815516 https://www.gravatar.com/avatar/1c1f74c91cd2924247b708394c59e0df?d=identicon&s=55&r=PG lee_lebaigue We received a status of "blacklisted" on a RingCentral token. The reason given was "I/O operation is failed."&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br />The app has been running for 6+ months and this is the first time I have seen this.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br />What does this mean, and how can we prevent this?<br /><br /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 2 3 1 comment http://m.getsatisfaction.com/topics/7877395 7877395 Unable To Create SMS/MMS Message in Sandbox - errorCode:CMN-419 2019-04-21T23:51:46Z 2019-04-18T23:38:57Z Eric Tech http://m.getsatisfaction.com/people/10008029 https://www.gravatar.com/avatar/742fcc4016573e18df94f1a7939e50fb?d=identicon&s=55&r=PG uplyft_technology I'm unable to send SMS/MMS via the REST API at&nbsp;<a alt="" href="https://developers.ringcentral.com/api-reference#SMS-and-MMS-sendSMS" name="" rel="nofollow" target="" title="" type="" value="">https://developers.ringcentral.com/api-reference#SMS-and-MMS-sendSMS</a>&nbsp;in my sandbox environment.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I've configured my app, user &amp; phone number successfully. I can successfully send messages with the account using&nbsp;<a alt="" href="https://glip-app.devtest.ringcentral.com/" name="" rel="nofollow" target="" title="" type="" value="">https://glip-app.devtest.ringcentral.com/</a># and receive them both internally and externally.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm currently posting to:&nbsp;<a alt="" href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/258362004/extension/677044005/sms" name="" rel="nofollow" target="" title="Link httpsplatformdevtestringcentralcomrestapiv10account258362004extension677044005sms" type="" value="">https://platform.devtest.ringcentral.com/restapi/v1.0/account/258362004/extension/677044005/sms</a>&nbsp;and receiving the response below:<br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">{<br alt="" name="" rel="" target="" title="" type="" value="" /> "errorCode": "FeatureNotAvailable", "message": "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope", "errors": [ { "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope", "permissionsName": "OutboundSMS" } ], "permissionsName": "OutboundSMS" }</pre>Here are the extension features from calling:&nbsp;<a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/677044005/phone-number?usageType=&amp;usageType=ForwardedCompanyNumber" rel="nofollow" title="Link: https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/677044005/phone-number?usageType=&amp;usageType=ForwardedCompanyNumber">https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/677044005/phone-number?usa...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">{ "id":250259005 "phoneNumber":"+1xxxxxxxx05" "paymentType":"Local" "location":"Warrior, AL" "type":"VoiceFax" "usageType":"DirectNumber" "status":"Normal" "country":{&#46;&#46;&#46;} "features":[ 0:"CallerId" 1:"SmsSender" 2:"MmsSender" ]}</pre><br alt="" name="" rel="" target="" title="" type="" value="" />I've reviewed other messages about this being an admin user trying to send on behalf of another user but this is not the case.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Any feedback would be appreciated.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 7 4 1 comment http://m.getsatisfaction.com/topics/7877176 7877176 Account Telephony Sessions Event in Sandbox account? 2019-04-19T13:06:49Z 2019-04-18T11:26:59Z Tim Falkins http://m.getsatisfaction.com/people/5816991 https://www.gravatar.com/avatar/77b913432bf079c5b549f4f4b93c9f29?d=identicon&s=55&r=PG tim_falkins Any way to get access to the account telephony sessions event in the sandbox account? My company is evaluating moving to RingCentral and I'm told this event would let us monitor all incoming calls from certain numbers, apply our own logic to those calls and reroute as necessary. The only issue is I can't evaluate our ability to do this since this particular event is not available in my sandbox account. question 12 2 1 comment http://m.getsatisfaction.com/topics/7808105 7808105 Need MMS integration with Zapier! - MMS Automation 2019-04-18T15:04:18Z 2018-10-22T23:00:59Z atari800xl http://m.getsatisfaction.com/people/9788471 https://www.gravatar.com/avatar/f6d4e783d16643735b2e4db9b0569585?d=identicon&s=55&r=PG jim_edington I was building an automation campaign and much to my chagrin, I am unable to get Zapier to send MMS through RingCentral. Why is RingCentral's MMS being withheld from Zapier integration?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There are many ways in which I wish to use MMS with RingCentral in an automated fashion. For example, with a client welcome kit, I would like to send a vcard to every new client as a part of the onboarding process. It lends to clients who have you on speed dial and who are very happy they're dealing with a modern business that cares.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please add MMS to your Zapier integration!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As a workaround I can share a vcard link via the RingCentral SMS-Zapier integration, but it's MUCH less effective than sharing our vcard file directly via MMS. idea 10 6 14 comment http://m.getsatisfaction.com/topics/7876100 7876100 PHP SDK Fax Permission Error 2019-04-18T14:33:52Z 2019-04-15T14:44:30Z Nathan CFD http://m.getsatisfaction.com/people/10004423 https://www.gravatar.com/avatar/5f83c0b8b01fcc3be82acbc3df04e354?d=identicon&s=55&r=PG customer_service_cuaevlnt2qmz3 First time writing an integration using RC's PHP SDK. Installed SDK via Composer and setup the credentials/sandbox, etc. Authorization is fine, app is communicating.&nbsp; Started with the demo/fax.php to test using file.txt (using demo installed with sdk) and I'm getting "Bad Request" but no error code.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I haven't changed anything in the SDK (other than the /path/to/vendor/autoload which is incorrect in _bootstrap)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />How can I get more info so I can troubleshoot?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Here's what I'm getting back from RC:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">--952ed22a92fb817145143eb568f4a4c84ce5a37b Content-Type: application/json Content-Disposition: form-data; name="json"; filename="request&#46;json" Content-Length: 61 {"to":[{"phoneNumber":"17474773958"}],"faxResolution":"High"} --952ed22a92fb817145143eb568f4a4c84ce5a37b Content-Type: application/octet-stream Content-Disposition: form-data; name="file&#46;txt"; filename="file&#46;txt" Content-Length: 10 Plain Text --952ed22a92fb817145143eb568f4a4c84ce5a37b Content-Disposition: form-data; name="ico_case_crm&#46;png"; filename="ico_case_crm&#46;png" Content-Type: image/png &lt;html&gt; &lt;head&gt; &lt;META NAME="<a alt="" name="" rel="nofollow" target="" title="" type="" value="">robots</a>" CONTENT="<a alt="" name="" rel="nofollow" target="" title="" type="" value="">noindex,nofollow</a>"&gt; &lt;script src="<a alt="" name="" rel="nofollow" target="" title="" type="" value="">/_Incapsula_Resource?SWJIYLWA=5074a744e2e3d891814e9a2dace20bd4,719d34d31c8e3a6e6fffd425f7e032f3</a>"&gt; &lt;/script&gt; &lt;body&gt; &lt;/body&gt;&lt;/html&gt; --952ed22a92fb817145143eb568f4a4c84ce5a37b-- Exception: Bad Request SDK HTTP Error at https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/extension/~/fax Response text: { "message" : "Bad Request", "errors" : [ ] } Previous: Response has unsuccessful status #0 /home/drs/public_html/admin/ring-central/vendor/ringcentral/ringcentral-php/src/Platform/Platform&#46;php(329): RingCentral\SDK\Http\Client-&gt;send(Object(GuzzleHttp\Psr7\Request)) #1 /home/drs/public_html/admin/ring-central/vendor/ringcentral/ringcentral-php/demo/fax&#46;php(34): RingCentral\SDK\Platform\Platform-&gt;sendRequest(Object(GuzzleHttp\Psr7\Request))&nbsp;</pre>#2 {main}<br alt="" name="" rel="" target="" title="" type="" value="" /> question 14 3 1 comment http://m.getsatisfaction.com/topics/7876853 7876853 AppConfig support for all apps 2019-04-17T14:51:07Z 2019-04-17T13:31:35Z yoann.gini http://m.getsatisfaction.com/people/2038650 https://graph.facebook.com/v2.0/10157203178044182/picture?type=normal yoanngini Hi folks,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />AppConfig is a de facto standard provided by EMM solution to manage app configuration in a corporate scenario (see&nbsp;<a alt="" href="https://www.appconfig.org" name="" rel="nofollow" target="" title="" type="" value="">https://www.appconfig.org</a>).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The main idea is to standardize the way for a company to prefill user info for a mobile devices to avoid manual configuration (like selecting standard / SSO / Google login, entering username, etc.).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />For example, mattermost support this capabilities (as described on the doc here&nbsp;<a alt="" href="https://docs.mattermost.com/mobile/mobile-appconfig.html" name="" rel="nofollow" target="" title="" type="" value="">https://docs.mattermost.com/mobile/mobile-appconfig.html</a>) and it work really well.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />AppConfig combined to a SAML IDP that support Mobile SSO mean user being automatically setup and authenticated on a brand new mobile device.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />SAML IDP and Mobile SSO work well with RingCentral, but AppConfig is missing.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It could be really cool to add this feature.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />AppConfig is made for iOS and Android, but you could achieve the same for macOS with MCX&nbsp;and Windows with GPO or MDM payload.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Take a look at this blog post that I wrote&nbsp;<a alt="" href="https://www.abelionni.com/en/2018/10/identity-and-device-management/" name="" rel="nofollow" target="" title="" type="" value="">https://www.abelionni.com/en/2018/10/identity-and-device-management/</a>&nbsp;you will see on the second video (iOS Apps fully managed by UEM and IDM) an app that support both SAML IDP with Mobile SSO and AppConfig, and you will see on the forth video (iOS App automatically set and authenticated from the user ID)&nbsp;the user experience from the same setup but with partial support in RingCentral.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As you can see, user experience is way better in the fully managed way, it just work.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks idea 1 2 1 comment http://m.getsatisfaction.com/topics/7861772 7861772 Help needed for developing Addon/Plugin to automatically protect from incoming scam and robo-calls using the Reverd database 2019-04-17T06:06:29Z 2019-03-07T08:21:06Z stavan http://m.getsatisfaction.com/people/9967904 https://www.gravatar.com/avatar/43419f824f27f530bd2826789bce16de?d=identicon&s=55&r=PG stavan <p alt="" name="" rel="" target="" title="" type="" value="">We are looking for experienced developer familiar with the RingCentral software to join and help us in developing an <b>Addon / Plugin</b> for the RingCentral to <b>automatically protect</b> users from incoming <b>scam and robo-calls </b>using the <a href="https://reverd.com/" rel="nofollow">reverd.com</a> global <a href="https://reverd.com/api/" rel="nofollow">database</a> of community reported harassing numbers - reverd.com. If interested please drop us a line. Please note our moto / goal is to do things "<i>Better than the best.</i>" We appreciate simplicity, speed and security of the code as well as the elegance of it. We hope you enjoy challenges too. Talk to you soon.</p> <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 5 2 1 comment http://m.getsatisfaction.com/topics/7876362 7876362 Group MMS messaging support 2019-04-17T04:13:18Z 2019-04-16T07:04:41Z Peter http://m.getsatisfaction.com/people/10005127 https://www.gravatar.com/avatar/9b92eec102bb83177623933d6cacc180?d=identicon&s=55&r=PG peter_ar474ib0dfibw Greetings!<br alt="" name="" rel="" target="" title="" type="" value="" />We are looking for a service that will provide API to help us build Group MMS Chat Bot for our client. We already have a working solution built on Twilio as 1-on-1 SMS/MMS chatbot using webhooks and our backend handles all the logic behind. And we would like to extend this solution to fully support Group MMS features.<br />How can we obtain access to your sandbox API to try out those features of having multiple recipients in a single inbound/outbound MMS message?<br /><br />Also, it is said that it is possible to register a&nbsp;free developer account to try out the API, but I'm still receiving that CreditCard_Auth_Form each time I'm trying to register as a developer. Should it be this way?<br /><br />Thank you!<br /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7876537 7876537 RingCentral Analytics -> PHP Page 2019-04-16T21:31:28Z 2019-04-16T16:57:48Z Oz/Aaron Ozminski http://m.getsatisfaction.com/people/6735071 https://www.gravatar.com/avatar/df2482ce9dba0b9400253bf397090fa2?d=identicon&s=55&r=PG ozaaron_ozminski I have an internal PHP page that provides analytics about each of my team members. The data from RingCentral that I use is the previous days call volume and average call time --for each employee (5 of us). Do I need to make my PHP page download a log file and then parse that log file&nbsp;each day, or is there a simple query I can use within my PHP page, to get that information? question 1 2 1 comment