http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 621 326 75 182 0 53 http://m.getsatisfaction.com/topics/7542916 7542916 Is anyone getting frequent timeouts when using the Outlook plugin? 2017-06-25T12:32:50Z 2017-06-23T11:49:32Z Gene Marrano http://m.getsatisfaction.com/people/9048932 https://www.gravatar.com/avatar/17e981d691223bbd89c520a9cb0cda88?d=identicon&s=55&r=PG gene_marrano When using the Outlook plugin we are getting repeated timeouts all day long. We constantly have to log back in to the plugin. Is there a resolution for this?&nbsp; problem 1 2 1 comment http://m.getsatisfaction.com/topics/7542226 7542226 Invalid Client Error 2017-06-24T00:34:26Z 2017-06-22T10:28:16Z James Williams http://m.getsatisfaction.com/people/9154889 https://www.gravatar.com/avatar/320788d6e6e3280d4736d34caad4d52f?d=identicon&s=55&r=PG james_williams_eu8qng73fomxv <pre>Hi I keep getting the following response:</pre><br /><pre><i>Authorization: Basic ******************************Content-Type: application/x-www-form-urlencoded;charset=UTF-8Content-Length: 73* upload completely sent off: 73 out of 73 bytes&lt; HTTP/1&#46;1 400 Bad Request* Server nginx/1&#46;10&#46;2 is not blacklisted&lt; Server: nginx/1&#46;10&#46;2&lt; Date: Thu, 22 Jun 2017 10:24:57 GMT&lt; Content-Type: application/json;charset=utf-8&lt; Transfer-Encoding: chunked&lt; Connection: keep-alive&lt; X-Application-Context: application:8080&lt; Content-Language: en&lt; WWW-Authenticate: Bearer realm="RingCentral REST API", error="invalid_client", error_description="Invalid client: "&lt; RCRequestId: 0a67f30c-5735-11e7-a00b-005056bb26b9&lt; AceRoutingKey: sjc11-c01-ace01&#46;c83d65c2-46d3-11e7-ab8e-005056a73f60&lt; X-Server-Name: sjc06-c01-hlb01&lt; X-Request-Time: 0&#46;010&lt; X-Upstream-Server: 10&#46;24&#46;22&#46;193:8080&lt; X-Upstream-Status: 400&lt; X-Upstream-HTime: 0&#46;010&lt; X-Upstream-RTime: 1498127097&#46;763&lt; X-Upstream-CTime: 0&#46;000&lt; X-Tcpinfo: 1000, 500, 10, 28960&lt; RoutingKey: SJC11P01</i></pre>Here is the snippet I am using to try and authenticate...<br /><pre> $headers = array(); $headers[] = 'Authorization: Basic 7he87Tb1TjWiy6L7waiCwg'; $headers[] = 'Content-Type: application/x-www-form-urlencoded;charset=UTF-8'; $curl_post_data = 'grant_type=password&amp;username=[sandbox number]&amp;extension=301&amp;password=xxxxxx'; $service_url = 'https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/oauth/token'; $curl = curl_init($service_url); $fp = fopen('errorlog&#46;txt', 'w'); curl_setopt($curl, CURLOPT_STDERR, $fp); curl_setopt($curl, CURLOPT_VERBOSE, true); curl_setopt($curl, CURLOPT_RETURNTRANSFER, true); curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false); curl_setopt($curl, CURLOPT_SSL_VERIFYHOST, false); curl_setopt($curl, CURLOPT_POST, true); curl_setopt($curl, CURLOPT_HTTPHEADER, $headers); curl_setopt($curl, CURLOPT_POSTFIELDS, $curl_post_data); $curl_response = curl_exec($curl); curl_close($curl); $resp = $curl_response; $obj = json_decode($resp, true);</pre><br />Any ideas why I should be getting invalid client?? <br /><br />Thanks <br /><br />James question 3 3 1 comment http://m.getsatisfaction.com/topics/7542733 7542733 Is there a use case where a call goes through multiple legs, the call is recorded, AND a voicemail is created? 2017-06-24T00:31:52Z 2017-06-23T02:49:26Z Matt Spinks http://m.getsatisfaction.com/people/8281112 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10960114/FacebookPic_medium.jpg matt_spinks In the call log api, there is both a "message" section, and a "recording" section. I would like to know if the RingCentral framework supports the case where a call may go through multiple legs and talks to a live person in at least one of those legs, the call is recorded (the recording is present in the "recording" section in the call log), and in the last leg of the call, the caller is forwarded to an extension where a voicemail is recorded (the message is present in the "message" section of the call log) - all within the same call. It seems like a viable use case, but I just have not seen it in practice yet. I'm developing a solution, and would like to make sure I am handling all possible cases.<br /><br />And if this happens, what would the "result" be? Would it be "Accepted", or "Voicemail"? question 1 2 1 comment http://m.getsatisfaction.com/topics/7542275 7542275 Using RingCentral in web api 2017-06-23T00:47:00Z 2017-06-22T12:48:27Z Dat Le http://m.getsatisfaction.com/people/9143169 https://www.gravatar.com/avatar/1ee11cfdee8342d8dc57a7e94cb13e64?d=identicon&s=55&r=PG dat_le Hello,<br /><br />I am using the&nbsp;<a href="https://github.com/ringcentral/ringcentral-csharp-client" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-csharp-client">https://github.com/ringcentral/ringcentral-csharp-client</a>&nbsp;c# SDK.<br /><br />When I run the code to send a fax through a unit test that is in the same Visual Studio solution as the api call, it works.<br /><br />var restClient = new RestClient(_appKey, _appSecret, _appUrl);<br />var token =&nbsp;await rc.Authorize(_appUserName, null, _appPassword).Result;<br /><br />However, when I wrap this functionality within an C# ApiController, it hangs at this point and I can't get the result.<br /><br />Is there something special I need to do here? &nbsp;My RingCentral app is set for Server-only (No UI) as I would only access the RingCentral API through a in-house built Web Api server.<br /><br />Thanks problem 2 2 1 comment http://m.getsatisfaction.com/topics/7538400 7538400 I have a very simple VBA program that works perfectly in sandbox,gives Status: 403: Forbidden "FeatureNotAvailabl in production version 2017-06-22T20:24:18Z 2017-06-15T21:07:50Z CFHE Reception http://m.getsatisfaction.com/people/8095952 https://www.gravatar.com/avatar/8b5d14ae840d723f7e08ce84029ac857?d=identicon&s=55&r=PG cfhe_reception I have a very simple SMS program that works within the sandbox, but when I change the URLs (all predefined strings), Phone Number I get a valid access token but Status: 403: Forbidden "FeatureNotAvailabl. I've made sure everything is exactly the same as in the sandbox. It's all in VBA and there are only 3 places to change (Take out devtest from the URL for access token and posting of an SMS and the phone number of the account). question 8 3 1 comment http://m.getsatisfaction.com/topics/7315926 7315926 after successfully authenticated with api, i am getting error code CMN-102 2017-06-22T18:34:16Z 2016-09-22T13:33:14Z Steve Thomas http://m.getsatisfaction.com/people/8682877 https://www.gravatar.com/avatar/bb9eb16b6e21a5432fefdb5432c98d76?d=identicon&s=55&r=PG steve_thomas_gib8v9oi70go Hi,<br /><br />Last 3 days, i am trying to access call logs from api using sandbox credentials but getting errors.<br />I get error of&nbsp;Invalid Authorization header when i am trying to access from PHP curl query.<br />Even i successfully authenticated with apis and get access token.<br />&nbsp;$headers = array( &nbsp;'Accept: application/json',<br />&nbsp; &nbsp; &nbsp; &nbsp; 'Authorization: Bearer' . $_SESSION['access_token']<br />&nbsp; &nbsp; );<br />&nbsp; &nbsp; curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);<br />$url='<a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log&#39;" rel="nofollow" title="Link: https://platform.devtest.ringcentral.com/restapi/v1.0/account/19295755727/extension/101/call-log&#39;">https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log'</a>;<br />Kindly tell me how to get call logs from api using PHP curl script<br /><br /><br />Thanks,<br />Ajay Gupta question complete 14 4 1 comment auth, php http://m.getsatisfaction.com/topics/7541895 7541895 Past 2 days, 'new call' tickets are no longer popping in Zendesk as part of the RingCentral/Zendesk integration 2017-06-21T19:54:02Z 2017-06-21T19:54:02Z Audrey Norwood http://m.getsatisfaction.com/people/8753356 https://www.gravatar.com/avatar/1e80957048a0ee9666ecd78ca72a9a3f?d=identicon&s=55&r=PG audrey_norwood_643ne4417oqnc For the past few days, 'new call' tickets are no longer popping up in Zendesk when a new Ringcentral call comes in. We heard from the Support team that this could be related to the last release (9.1) and some bugs RC has been experiencing. Can anyone help us resolve? We've tried rolling back to the previous RC version, restarting computers, restarting Chrome, logging out/back in, etc. and nothing is working.&nbsp; problem 0 1 1 create http://m.getsatisfaction.com/topics/7537566 7537566 Get an error when trying to resend a fax through API 2017-06-21T19:40:54Z 2017-06-14T19:32:57Z Dat Le http://m.getsatisfaction.com/people/9143169 https://www.gravatar.com/avatar/1ee11cfdee8342d8dc57a7e94cb13e64?d=identicon&s=55&r=PG dat_le Can't resend a fax. &nbsp;I get the below message in the ErrorResponseBody<br /><br />{<br />&nbsp; "errorCode" : "InvalidParameter",<br />&nbsp; "message" : "Parameter [originalMessageId] value is invalid",<br />&nbsp; "errors" : [ {<br />&nbsp; &nbsp; "errorCode" : "CMN-101",<br />&nbsp; &nbsp; "message" : "Parameter [originalMessageId] value is invalid",<br />&nbsp; &nbsp; "parameterName" : "originalMessageId"<br />&nbsp; } ],<br />&nbsp; "parameterName" : "originalMessageId"<br />} problem 5 2 1 comment http://m.getsatisfaction.com/topics/7541854 7541854 Can't access sandbox environment 2017-06-21T18:57:14Z 2017-06-21T18:48:01Z Jocelyn Ao http://m.getsatisfaction.com/people/9153936 https://www.gravatar.com/avatar/e618bf8eac533cca2d5f48ea78e7fb73?d=identicon&s=55&r=PG jocelyn_ao Hi, I created a sandbox account, but I can't access the environment. Everytime I try to go on platform.devtest.ringcentral.com, it says the page cannot be found.&nbsp; problem 1 2 1 comment http://m.getsatisfaction.com/topics/7535984 7535984 I want to add dynamic OAuth Redirect URL 2017-06-20T21:12:44Z 2017-06-12T14:42:25Z Darshan Gondaliya http://m.getsatisfaction.com/people/9139142 https://www.gravatar.com/avatar/68711958349c4d1f42304d6cd6664f4a?d=identicon&s=55&r=PG darshan_gondaliya I want to add the App for get Call details in my magento 1.7.2 site. I want to add this functionality in admin panel. admin has dynamic url in customer module. then how to i add&nbsp;OAuth Redirect URI. problem 4 3 1 comment http://m.getsatisfaction.com/topics/6991860 6991860 Unauthorized for this grant type error 2017-06-20T20:11:01Z 2016-04-28T21:32:06Z VB http://m.getsatisfaction.com/people/7638614 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10586370/IMG_0933_medium.JPG vyshakh_babji Are getting this &nbsp;error <br /><br /><pre>{<br />"error":&nbsp;"unauthorized_client"<br />"error_description":&nbsp;"Unauthorized for this grant type"<br />}</pre><br />when you try /oauth/token API&nbsp;authorize your application &nbsp;?<br /><br /><br />Is your application type &nbsp;==&gt; Web/UI based or browser based application?&nbsp;<br /><br />If the answer is yes you will need to follow 3 legged OAuth flow to authorize your application.&nbsp;<br /><br />The authorization code flow provides the following benefits:<br /><ol><li>a consistent and&nbsp;trusted UI</li><li>integrated password reset</li><li>integrated single sign-on (SSO) via SAML support</li></ol><br />For more information please check out this link:<br /><br /><a href="https://devcommunity.ringcentral.com/ringcentraldev/topics/using-oauth-2-0-authorization-code-grant-to-access-ringcentral-apis" rel="nofollow" target="_blank" title="Link https//devcommunityringcentralcom/ringcentraldev/topics/using-oauth-2-0-authorization-code-grant-to-access-ringcentral-apis">https://devcommunity.ringcentral.com/ringcentraldev/topics/using-oauth-2-0-authorization-code-grant-...</a><br /><br /><a href="http://ringcentral.github.io/docs/RingCentral_OAuth-2.0_2015-10-08.pdf" rel="nofollow" target="_blank">http://ringcentral.github.io/docs/RingCentral_OAuth-2.0_2015-10-08.pdf</a> article 6 6 1 comment http://m.getsatisfaction.com/topics/7538062 7538062 Integrate RingCentral 2017-06-19T18:32:55Z 2017-06-15T14:07:18Z Hambrise Alan http://m.getsatisfaction.com/people/9112318 https://www.gravatar.com/avatar/901188233a6b05fef0f91266dc9ea26c?d=identicon&s=55&r=PG hambrise_alan We are integrating RingCentral with our CRM. how will you approve &nbsp;- OAuth Redirect URI?<br />Do we need to support anything from our side for OAuth Redirect URI <br />or only&nbsp;&nbsp;<a href="https://developer.ringcentral.com/my-account.html#/status-and-review/CAuXIYkQStuXnHEGaMtrjQ~nPrmMs8JSlm8TFFbEeo9iA" rel="nofollow" target="_blank" title="Link https//developerringcentralcom/my-accounthtml/status-and-review/CAuXIYkQStuXnHEGaMtrjQnPrmMs8JSlm8TFFbEeo9iA">graduation requirements</a>&nbsp;is enough to publish the App? question complete 2 3 1 comment http://m.getsatisfaction.com/topics/7538908 7538908 Podio 2017-06-16T16:56:39Z 2017-06-16T16:56:39Z Daniel Burnett http://m.getsatisfaction.com/people/9146372 https://www.gravatar.com/avatar/bfe14143b79069993a1e962c8fe7d973?d=identicon&s=55&r=PG daniel_burnett_6d5nj433evlou Podio Integration. Can we integrate our Podio CRM with RingCentral please? question 0 1 1 create http://m.getsatisfaction.com/topics/7538043 7538043 Add webhook to existing production APP 2017-06-16T03:27:59Z 2017-06-15T13:38:55Z Hambrise Alan http://m.getsatisfaction.com/people/9112318 https://www.gravatar.com/avatar/901188233a6b05fef0f91266dc9ea26c?d=identicon&s=55&r=PG hambrise_alan We have an app in production where we need to add webhook subscription - permission to our app<br />How to add it? problem complete 1 2 1 comment http://m.getsatisfaction.com/topics/7280426 7280426 Enable Automatic Call Recording on Sandbox 2017-06-13T21:37:27Z 2016-08-08T15:40:37Z Frankcris S. http://m.getsatisfaction.com/people/6251536 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10883502/credit-education-icon_medium.png frankcris_salem How do we enable 'Automatic Call Recording' on Call Recording Settings on my Sandbox? Or is it already enabled by default? I can see that our real phone system has this setting enabled but unfortunately cannot able to locate this setting on our Sandbox and only saw the 'On-demand Call Recording' settings. We need this setting to be enable so we can create a recording and test out 'Read Call Recording' permission of our app. Thanks! question 6 4 1 comment