http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 1058 585 133 299 0 107 http://m.getsatisfaction.com/topics/7601826 7601826 Cannot create meetings in developer sandbox account 2018-08-15T10:28:14Z 2017-09-28T15:21:23Z Altaf Rehman http://m.getsatisfaction.com/people/9311418 https://www.gravatar.com/avatar/ffa3d18565109f2edb996df9e1fea727?d=identicon&s=55&r=PG altaf_rehman Hi,<br /><br />I'm using the sandbox account&nbsp;&nbsp;<a href="https://service.devtest.ringcentral.com/" rel="nofollow" target="_blank" title="Link https//servicedevtestringcentralcom/">https://service.devtest.ringcentral.com</a> for testing api.<br />I tried to create meeting using API, but I'm getting this error<br /><pre><b>[errorCode] =&gt; CMN-408&nbsp; [message] =&gt; [Meetings] permission required</b> I have granted my app the permission to access and update Meetings&#46; but still no luck&#46; </pre>Also there is not option for meetings&nbsp;in UI too. question 17 5 2 comment http://m.getsatisfaction.com/topics/7751895 7751895 REST API for retrieving Glip Events 2018-08-15T06:30:11Z 2018-06-18T16:59:37Z Jan Michael Intia http://m.getsatisfaction.com/people/9698513 https://www.gravatar.com/avatar/bd8d7b31fde1249bf46983b4ec39f91f?d=identicon&s=55&r=PG jan_michael_intia I have a chatbot created that is already working on a sandboxed Glip. The bot's feature is to retrieve "Events" created from a specified date. Example:<br /><br />"Bot what events did we run in March 2018?"<br /><br />BOT: "We ran the Call and Contact Centre Expo"<br /><br />Currently there is no documentation for getting "Event" posts in a specific Glip group. <br />Is there any API URL endpoint I could use to retrieve "Events"? question pending 6 3 1 comment http://m.getsatisfaction.com/topics/7777567 7777567 ASP.Net- C# sample code to FAX PDF documents 2018-08-15T00:57:02Z 2018-08-14T04:23:06Z Sarang Farhangi http://m.getsatisfaction.com/people/9755799 https://www.gravatar.com/avatar/3409af4d579c52eebaa473fd0009589a?d=identicon&s=55&r=PG sarang_farhangi <img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746065/RackMultipart20180814-49871-1hmslax-Capture_inline.JPG?1534220329" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1746065RackMultipart20180814-49871-1hmslax-Capture_inlineJPG1534220329" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I am new to FAX sending using ringcentral .I got the above error message while working with the code.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I added the below line to web config.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />&lt;add assembly="'netstandard, Version=2.0.0.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51" tagPrefix="extension"/&gt;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />still the error exists.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Do we need to replace the clientid and clientsecret id with our registered username and password?&nbsp;<br /><br />Please help me to proceed with. question 3 2 1 comment http://m.getsatisfaction.com/topics/6771268 6771268 Salesforce - log a call - want to add disposition 2018-08-14T19:58:41Z 2015-09-08T20:07:41Z Jeff Stevens http://m.getsatisfaction.com/people/7721693 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10636340/jstevens_lib_2_medium.jpg stevens_7415326 On the salesforce log a call window (the window that is installed as part of the RingCentral app that is installed in a Salesforce org) - - I need to add an additional field that is on the ActivityHistory record. &nbsp;(That's the record that the window writes to).<br /><br />My Question is - is there a way to modify this page? &nbsp;Is there a way to write my own custom page? &nbsp;Are there any experts that have been into that portion of integration?<br /><br />Thanks question complete 28 8 1 comment http://m.getsatisfaction.com/topics/7777924 7777924 crm integration 2018-08-14T19:05:54Z 2018-08-14T19:05:54Z GEKKO http://m.getsatisfaction.com/people/9756636 https://www.gravatar.com/avatar/c57358b0ac2e221188925351ce6ccca0?d=identicon&s=55&r=PG gekko_iq3tf72udnarl I have integrated my CRM eAgent with Ring Central for my call group. Unfortunately, when a client calls, the CRM launches for everyone, not just the rep who answers.&nbsp; I am told by the CRM vendor that Ring Central needs to have a "Launch only on answer" feature. The RC tech support people have not heard of this so I am hoping this function exists somewhere. It was present in two other VOIP providers so RC must have the capability to enable it. Anyone know where it is or how to activate it? question 0 1 1 create http://m.getsatisfaction.com/topics/7777611 7777611 Will Webhook become inactive at any point after the successful subscription. 2018-08-14T08:59:29Z 2018-08-14T07:44:35Z Jayakumar I http://m.getsatisfaction.com/people/9755934 https://www.gravatar.com/avatar/3516c07d0cf10c9212d049c472d81c92?d=identicon&s=55&r=PG jayakumar_i Let's say I have a webhook subscribed at the RingCentral for receiving the call events. I am successfully receiving the call events. I want to know if the webhook will become inactive / blacklisted at any point after the successful subscription? If so, what could be the reasons for that ?<br /><br />If it becomes inactive/blacklisted, how it can be reactivated again ? question 1 2 1 comment http://m.getsatisfaction.com/topics/7776367 7776367 RingCentral app option to trigger webhook/url on an answered call 2018-08-13T21:16:38Z 2018-08-10T18:08:32Z Kaluzynski http://m.getsatisfaction.com/people/9469646 https://www.gravatar.com/avatar/b168dbe6e0573992190c748d5353a9fe?d=identicon&s=55&r=PG kaluzynski I can only seem to find features that trigger an action when a call is&nbsp;<i alt="" name="" rel="" target="" title="" type="" value="">received</i>&nbsp;by the app, and not when a call is&nbsp;<i alt="" name="" rel="" target="" title="" type="" value="">answered</i>. This means if you have RingCentral set up to do round robin, if a call gets passed between a few agents, you get lots of duplicate triggers/actions.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />With RingCentral's existing webhook features, I suspect it's possible to build a RingCentral app that triggers a webhook on a call being answered, and I've been poking around in the developer portal trying to do it myself but I've only gotten as far as making a few successful API calls (I'm a novice, so I could probably do it but it'll take me a long time).&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Has anyone else built this? I wouldn't be surprised if it's out there, or if there's something very similar that I could modify to fit my needs. Searched around, but I haven't found anything yet.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> idea 3 4 1 comment http://m.getsatisfaction.com/topics/7777276 7777276 Resource for parameter [extensionId] is not found 2018-08-13T12:57:10Z 2018-08-13T10:56:45Z Ashok Gupta http://m.getsatisfaction.com/people/9642812 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11266752/photo_medium.jpg ashok_gupta_k5lxi2thyty3m Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />i am facing issue on getting sms,voicemail and missed call notification it gives out error response "Resource for parameter [extensionId] is not found"&nbsp; i have 15 extensions id's on which i am getting this issue only on single extensionId i.e '2086674004' can you please tell me how can i fix this issue? problem 3 2 1 comment http://m.getsatisfaction.com/topics/7774964 7774964 php sample code to retrieving message attachments 2018-08-09T20:22:38Z 2018-08-07T22:56:43Z Nibu Eapen http://m.getsatisfaction.com/people/9724317 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298129/photo_medium.jpg christian_classics <pre alt="" name="" rel="" target="" title="" type="" value="">I would like to know how I can read the response and write to file&#46;<br /><br />RingCentral\SDK\Http\ApiResponse Object ( [_jsonAsArray:protected] =&gt; [_jsonAsObject:protected] =&gt; [_multiparts:protected] =&gt; [_response:protected] =&gt; GuzzleHttp\Psr7\Response Object ( [reasonPhrase:GuzzleHttp\Psr7\Response:private] =&gt; OK [statusCode:GuzzleHttp\Psr7\Response:private] =&gt; 200 [headers:GuzzleHttp\Psr7\Response:private] =&gt; Array ( [Server] =&gt; Array ( [0] =&gt; nginx ) [Date] =&gt; Array ( [0] =&gt; Tue, 07 Aug 2018 22:15:14 GMT ) [Content-Type] =&gt; Array ( [0] =&gt; text/plain;charset=utf-8 ) [Content-Length] =&gt; Array ( [0] =&gt; 60 ) [Connection] =&gt; Array ( [0] =&gt; keep-alive ) [RCRequestId] =&gt; Array ( [0] =&gt; 5bf03a88-9a8f-11e8-a6b9-005056bb26b9 ) [RoutingKey] =&gt; Array ( [0] =&gt; SJC11P01PAS01 ) [Accept-Ranges] =&gt; Array ( [0] =&gt; bytes [1] =&gt; bytes ) [Content-Disposition] =&gt; Array ( [0] =&gt; inline;filename=4622047004&#46;txt ) [Content-Language] =&gt; Array ( [0] =&gt; en-US ) [X-Rate-Limit-Group] =&gt; Array ( [0] =&gt; medium ) [X-Rate-Limit-Limit] =&gt; Array ( [0] =&gt; 40 ) [X-Rate-Limit-Remaining] =&gt; Array ( [0] =&gt; 38 ) [X-Rate-Limit-Window] =&gt; Array ( [0] =&gt; 60 ) ) [headerNames:GuzzleHttp\Psr7\Response:private] =&gt; Array ( [server] =&gt; Server [date] =&gt; Date [content-type] =&gt; Content-Type [content-length] =&gt; Content-Length [connection] =&gt; Connection [rcrequestid] =&gt; RCRequestId [routingkey] =&gt; RoutingKey [accept-ranges] =&gt; Accept-Ranges [content-disposition] =&gt; Content-Disposition [content-language] =&gt; Content-Language [x-rate-limit-group] =&gt; X-Rate-Limit-Group [x-rate-limit-limit] =&gt; X-Rate-Limit-Limit [x-rate-limit-remaining] =&gt; X-Rate-Limit-Remaining [x-rate-limit-window] =&gt; X-Rate-Limit-Window ) [protocol:GuzzleHttp\Psr7\Response:private] =&gt; 1&#46;1 [stream:GuzzleHttp\Psr7\Response:private] =&gt; GuzzleHttp\Psr7\Stream Object ( [stream:GuzzleHttp\Psr7\Stream:private] =&gt; Resource id #121 [size:GuzzleHttp\Psr7\Stream:private] =&gt; [seekable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [readable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [writable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [uri:GuzzleHttp\Psr7\Stream:private] =&gt; php:&#47;&#47;temp [customMetadata:GuzzleHttp\Psr7\Stream:private] =&gt; Array ( ) ) ) [_request:protected] =&gt; GuzzleHttp\Psr7\Request Object ( [method:GuzzleHttp\Psr7\Request:private] =&gt; GET [requestTarget:GuzzleHttp\Psr7\Request:private] =&gt; [uri:GuzzleHttp\Psr7\Request:private] =&gt; GuzzleHttp\Psr7\Uri Object ( [scheme:GuzzleHttp\Psr7\Uri:private] =&gt; https [userInfo:GuzzleHttp\Psr7\Uri:private] =&gt; [host:GuzzleHttp\Psr7\Uri:private] =&gt; platform&#46;devtest&#46;ringcentral&#46;com [port:GuzzleHttp\Psr7\Uri:private] =&gt; [path:GuzzleHttp\Psr7\Uri:private] =&gt; /restapi/v1&#46;0/account/244580004/extension/244580004/message-store/4622047004/content/4622047004 [query:GuzzleHttp\Psr7\Uri:private] =&gt; [fragment:GuzzleHttp\Psr7\Uri:private] =&gt; ) [headers:GuzzleHttp\Psr7\Request:private] =&gt; Array ( [Host] =&gt; Array ( [0] =&gt; platform&#46;devtest&#46;ringcentral&#46;com ) [content-type] =&gt; Array ( [0] =&gt; application/json ) [accept] =&gt; Array ( [0] =&gt; application/json ) [Authorization] =&gt; Array ( [0] =&gt; bearer U0pDMTFQMDFQQVMwMHxBQUI3Q2pJU0F6QmZZTjVFM0lLVTk3RGRVN3RjSWlqQndiZm1qNHVxSmtiaWxLZVFEc2cweEUwb0h6ZkRKaHBTTE9GNF9QWWRPMEVYNEhPV3FzbEwwTUtuZDluN0F6ZmNHRTg4RWFEc3FFZ0lVSFdWdnU5RlJERTg3bmR2dVpoR0lUaUw2VnNtYTVMZzBsMWRBbjBPS3J0M0hsd09iX0MyajdBMG5rU2ozWk9MMHk3ZVBSMVhNNmJvQXk5QnB5ZkplVU18SzN0ZDJRfHJkX09IcnVvU1VfWXJlWVJSZlp2TUF8QUE ) [User-Agent] =&gt; Array ( [0] =&gt; Demo/1&#46;0&#46;0 Windows NT/10&#46;0 PHP/5&#46;6&#46;31 RCPHPSDK/2&#46;1&#46;2 ) [RC-User-Agent] =&gt; Array ( [0] =&gt; Demo/1&#46;0&#46;0 Windows NT/10&#46;0 PHP/5&#46;6&#46;31 RCPHPSDK/2&#46;1&#46;2 ) ) [headerNames:GuzzleHttp\Psr7\Request:private] =&gt; Array ( [content-type] =&gt; content-type [accept] =&gt; accept [host] =&gt; Host [authorization] =&gt; Authorization [user-agent] =&gt; User-Agent [rc-user-agent] =&gt; RC-User-Agent ) [protocol:GuzzleHttp\Psr7\Request:private] =&gt; 1&#46;1 [stream:GuzzleHttp\Psr7\Request:private] =&gt; GuzzleHttp\Psr7\Stream Object ( [stream:GuzzleHttp\Psr7\Stream:private] =&gt; Resource id #119 [size:GuzzleHttp\Psr7\Stream:private] =&gt; 0 [seekable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [readable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [writable:GuzzleHttp\Psr7\Stream:private] =&gt; 1 [uri:GuzzleHttp\Psr7\Stream:private] =&gt; php:&#47;&#47;temp [customMetadata:GuzzleHttp\Psr7\Stream:private] =&gt; Array ( ) ) ) )</pre><br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7775661 7775661 Thu Aug 09 2018 16:26:40 GMT+0530 (India Standard Time) | sip.parser | error parsing header "From" 2018-08-09T18:16:16Z 2018-08-09T11:03:38Z faremart faremart http://m.getsatisfaction.com/people/9751802 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309340/photo_medium.jpg faremart_faremart &nbsp;i have&nbsp; gating this error when make a call.<br /><br alt="" name="" rel="" target="" title="" type="" value="" />Thu Aug 09 2018 16:26:40 GMT+0530 (India Standard Time) | sip.parser | error parsing header "From"<br alt="" name="" rel="" target="" title="" type="" value="" /> question 2 2 1 comment http://m.getsatisfaction.com/topics/7775281 7775281 php sample code to retrieving message attachments 2018-08-08T20:34:43Z 2018-08-08T15:11:25Z Nibu Eapen http://m.getsatisfaction.com/people/9724317 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298129/photo_medium.jpg christian_classics Please help me with php sample code to download attachment stream object. question 2 4 1 comment http://m.getsatisfaction.com/topics/7775276 7775276 php sample code to retrieving message attachments 2018-08-08T19:03:29Z 2018-08-08T15:04:41Z Nibu Eapen http://m.getsatisfaction.com/people/9724317 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298129/photo_medium.jpg christian_classics <pre alt="" name="" rel="" target="" title="" type="" value="">may I know how I can save it to file?<br /><br />RingCentral\SDK\Http\ApiResponse Object ( [_jsonAsArray:protected] =&gt; [_jsonAsObject:protected] =&gt; [_multiparts:protected] =&gt; [_response:protected] =&gt; GuzzleHttp\Psr7\Response Object ( [reasonPhrase:GuzzleHttp\Psr7\Response:private] =&gt; OK [statusCode:GuzzleHttp\Psr7\Response:private] =&gt; 200 [headers:GuzzleHttp\Psr7\Response:private] =&gt; Array (</pre><br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7775156 7775156 On API/AD provision, add the ability to choose whether a user is extension only or extension + DDI. 2018-08-08T10:23:34Z 2018-08-08T10:23:34Z Mark Cockbill http://m.getsatisfaction.com/people/9163561 https://www.gravatar.com/avatar/a22372e40f3e241b08eeb325a0037447?d=identicon&s=55&r=PG mark_cockbill Currently, when provisioning using the API (e.g. Okta), or AD, it is only possible to create users with extension + DDI.&nbsp; Our internal policy is to create extension only users by default and then add on the DDI later if required.<br alt="" name="" rel="" target="" title="" type="" value="" />It would be great to have the ability to control this using the API, or have a default user type switch within the RingCentral admin. idea 0 1 1 create http://m.getsatisfaction.com/topics/7773166 7773166 I need to know how can I make a call in desktop from browser based application using the WebPhone WebRTC. 2018-08-08T07:18:10Z 2018-08-03T14:34:33Z Amit Ohal http://m.getsatisfaction.com/people/9746048 https://www.gravatar.com/avatar/eb19fd0ec1e2c43310d7a7ade89f9d27?d=identicon&s=55&r=PG amit_ohal I have integrated RingCentral API for making Authentication,Inbound and Outbound SMS,SMS Store.But for making Voice call I have integrated the WebPhone from&nbsp;<a href="https://github.com/ringcentral/ringcentral-web-phone" rel="nofollow">https://github.com/ringcentral/ringcentral-web-phone</a>&nbsp;.WebPhone is a browser based application and I want to integrate it in my Desktop application.How to retrieve the Address book and make a call from the list of contacts from Address book and make Voice call from WebPhone.<br />I can share more details if required.<br /><br />Regards, question 4 2 1 comment http://m.getsatisfaction.com/topics/7771786 7771786 Exception: In order to call this API endpoint, application needs to have [EditAccounts] permission 2018-08-07T15:50:27Z 2018-07-31T18:50:29Z Nibu Eapen http://m.getsatisfaction.com/people/9724317 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298129/photo_medium.jpg christian_classics <pre alt="" name="" rel="" target="" title="" type="" value="">I'm getting this error while trying to Update Call Recording Settings<br alt="" name="" rel="" target="" title="" type="" value="" />Exception: In order to call this API endpoint, application needs to have [EditAccounts] permission<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />SDK HTTP Error at https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/call-recording Response text: { "errorCode" : "InsufficientPermissions", "message" : "In order to call this API endpoint, application needs to have [EditAccounts] permission", "errors" : [ { "errorCode" : "CMN-401", "message" : "In order to call this API endpoint, application needs to have [EditAccounts] permission", "permissionName" : "EditAccounts" } ], "permissionName" : "EditAccounts"<br alt="" name="" rel="" target="" title="" type="" value="" /> }<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> <img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1743681/RackMultipart20180731-106344-1tjopwz-Screenshot_2018-07-31_My_account_inline.png?1533062727" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1743681RackMultipart20180731-106344-1tjopwz-Screenshot_2018-07-31_My_account_inlinepng1533062727" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /></pre><br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">I don't see anything called "EditAccounts" what left is Glip, Internal Messages, Meetings</pre><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 2 2 1 comment