http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 1181 657 153 330 0 126 http://m.getsatisfaction.com/topics/7807832 7807832 How do I call C# RingCentral Client Authoirze() method? 2018-10-23T19:12:20Z 2018-10-22T14:16:19Z Rick Smith http://m.getsatisfaction.com/people/8337359 https://www.gravatar.com/avatar/4cfb1e5a89acea8c99221f6d185036d8?d=identicon&s=55&r=PG rick_smith_8022057 Need info on Calling RingCentral C# Authorize Method? There seems to be little or no documentation on this thing I'm trying this:<br alt="" name="" rel="" target="" title="" type="" value="" />public async void MyLogin() <br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; await myClient.Authorize("+1XXXXXXXXX", "", "password");<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }<br />This is no good of course it needs to return something but what? Please guys need more documentation!!!!<br /><br />Thanks<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 5 2 1 comment http://m.getsatisfaction.com/topics/7808372 7808372 Can RingCentral work with Goldmine CRM? 2018-10-23T19:04:50Z 2018-10-23T14:12:45Z Rick Smith http://m.getsatisfaction.com/people/8337359 https://www.gravatar.com/avatar/4cfb1e5a89acea8c99221f6d185036d8?d=identicon&s=55&r=PG rick_smith_8022057 Hello,<br />We use Goldmine CRM and would like to use RingCentral with it to make calls out of GoldMine, I believe this can be done by setting it up as a SIP phone in GoldMine?? But I can't find anything on what settings to use. Is this possible, or am I on the wrong track? question 2 2 1 comment http://m.getsatisfaction.com/topics/7807779 7807779 How to change Incoming pop up with Contact person Name from our DB? 2018-10-23T15:57:59Z 2018-10-22T11:59:11Z Jatin Barot http://m.getsatisfaction.com/people/9766199 https://www.gravatar.com/avatar/1683191768f55381e1a0bb7f730d9410?d=identicon&s=55&r=PG jatin_barot Hello Support,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />for an incoming call are we doing a screen pop if the phone number matches a contact's phone number?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Also&nbsp;we need to be able to define what happens if the incoming number doesn't match any of the contact phone numbers in the database then it should redirect to other page like below.<br alt="" name="" rel="" target="" title="" type="" value="" />- Add a lead pages<br alt="" name="" rel="" target="" title="" type="" value="" /> - Open a custom form<br alt="" name="" rel="" target="" title="" type="" value="" /> - Display the search page<br alt="" name="" rel="" target="" title="" type="" value="" /> - Display the home page with quick search open<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can we change incoming pop up with person name if incoming number match in out DB ?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 3 3 1 comment http://m.getsatisfaction.com/topics/7808217 7808217 hello everyone,how can we use RingCentral's APIs to send automated email of call recorded?? Pleases help me 2018-10-23T15:18:07Z 2018-10-23T07:07:30Z anjali http://m.getsatisfaction.com/people/9828303 https://www.gravatar.com/avatar/ea8434add30d5fcd8dfcc34bf94642c7?d=identicon&s=55&r=PG anjali_h3pmzw7fgwheh hello everyone,how can we use RingCentral's APIs to send automated email of call recorded?? Pleases help me<br alt="" name="" rel="" target="" title="" type="" value="" /> question 2 2 1 comment http://m.getsatisfaction.com/topics/7806925 7806925 C# SDK Cannot Authorize - Bad Request 2018-10-23T02:44:08Z 2018-10-19T17:51:46Z IT Admin http://m.getsatisfaction.com/people/9824748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11337326/Kevon_medium.jpg it_admin_957rve2v4u25s Private App Authorization<br alt="" name="" rel="" target="" title="" type="" value="" />Platform Type: Server/BOT (plan to surface MS BOT Framework in Glip)<br alt="" name="" rel="" target="" title="" type="" value="" />Permissions: Glip, Read Contacts, Read Messages<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm using the RingCentral Client C# SDK as shown on Github to authorize:<br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">var oToken = await oRestClient&#46;Authorize(cUserName, "", cPassword);</pre><br alt="" name="" rel="" target="" title="" type="" value="" />And I keep getting the same error:&nbsp;{"Call failed with status code 400 (Bad Request): POST <a alt="" href="https://platform.devtest.ringcentral.com/restapi/oauth/token&quot;" name="" rel="nofollow" target="" title="Link httpsplatformdevtestringcentralcomrestapioauthtoken" type="" value="">https://platform.devtest.ringcentral.com/restapi/oauth/token"</a>}<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />WWW-Authenticate: Bearer realm="RingCentral REST API", error="unauthorized_client", error_description="Unauthorized for this grant type"<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm using the phone number and password from:&nbsp;<a alt="" href="https://developer.ringcentral.com" name="" rel="nofollow" target="" title="Link httpsdeveloperringcentralcom" type="" value="">https://developer.ringcentral.com</a>&nbsp;also I can log into my RingCentral.com account with my credentials so why is authentication failing?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">StackTtrace:</b><br alt="" name="" rel="" target="" title="" type="" value="" />Message: Call failed with status code 400 (Bad Request): POST <a alt="" href="https://platform.devtest.ringcentral.com/restapi/oauth/token" name="" rel="nofollow" target="" title="Link httpsplatformdevtestringcentralcomrestapioauthtoken" type="" value="">https://platform.devtest.ringcentral.com/restapi/oauth/token</a><br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;StackTrace:&nbsp; &nbsp;at Flurl.Http.FlurlRequest.&lt;HandleExceptionAsync&gt;d__23.MoveNext()<br alt="" name="" rel="" target="" title="" type="" value="" />--- End of stack trace from previous location where exception was thrown ---<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at Flurl.Http.FlurlRequest.&lt;SendAsync&gt;d__19.MoveNext()<br alt="" name="" rel="" target="" title="" type="" value="" />--- End of stack trace from previous location where exception was thrown ---<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at Flurl.Http.FlurlRequest.&lt;SendAsync&gt;d__19.MoveNext()<br alt="" name="" rel="" target="" title="" type="" value="" />--- End of stack trace from previous location where exception was thrown ---<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at Flurl.Http.HttpResponseMessageExtensions.&lt;ReceiveJson&gt;d__0`1.MoveNext()<br alt="" name="" rel="" target="" title="" type="" value="" />--- End of stack trace from previous location where exception was thrown ---<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at RingCentral.RestClient.&lt;Authorize&gt;d__39.MoveNext()<br alt="" name="" rel="" target="" title="" type="" value="" />--- End of stack trace from previous location where exception was thrown ---<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;at RESTAPI_Testing.Program.&lt;Main&gt;d__0.MoveNext() in ...Program.cs:line 53<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 6 3 1 comment http://m.getsatisfaction.com/topics/7454869 7454869 Validation Token is not returned when creating a subscription webhook 2018-10-23T02:23:54Z 2017-02-14T10:58:52Z Rishwanth Dev http://m.getsatisfaction.com/people/8945571 https://www.gravatar.com/avatar/8b11d75a68333e0b7f2cde256e5c627d?d=identicon&s=55&r=PG rishwanth_dev <pre> $filter = array(<br /> '/restapi/v1&#46;0/account/~/extension', ); $paramArray = array( "eventFilters" =&gt; $filter, "deliveryMode" =&gt; array( "transportType" =&gt; "WebHook", "encryption" =&gt; "false", "address" =&gt; "https:&#47;&#47;abc&#46;ngrok&#46;io/test&#46;php?auth_token=" &#46; $obj-&gt;GetAccessToken(), ), ); Post Call return the following error&#46; WebHook URL working { "errorCode" : "SUB-520", "message" : "Validation Token is not returned", "errors" : [ { "errorCode" : "SUB-520", "message" : "Validation Token is not returned" } ]&nbsp;</pre>} problem complete 5 4 1 comment http://m.getsatisfaction.com/topics/7808105 7808105 Need MMS integration with Zapier! - MMS Automation 2018-10-22T23:00:59Z 2018-10-22T23:00:59Z atari800xl http://m.getsatisfaction.com/people/9788471 https://www.gravatar.com/avatar/f6d4e783d16643735b2e4db9b0569585?d=identicon&s=55&r=PG jim_edington I was building an automation campaign and much to my chagrin, I am unable to get Zapier to send MMS through RingCentral. Why is RingCentral's MMS being withheld from Zapier integration?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There are many ways in which I wish to use MMS with RingCentral in an automated fashion. For example, with a client welcome kit, I would like to send a vcard to every new client as a part of the onboarding process. It lends to clients who have you on speed dial and who are very happy they're dealing with a modern business that cares.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please add MMS to your Zapier integration!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As a workaround I can share a vcard link via the RingCentral SMS-Zapier integration, but it's MUCH less effective than sharing our vcard file directly via MMS. idea 0 1 1 create http://m.getsatisfaction.com/topics/7803355 7803355 master in legs in sdk 2018-10-22T19:55:30Z 2018-10-11T13:38:37Z David Southern http://m.getsatisfaction.com/people/9759295 https://www.gravatar.com/avatar/5668ef7bb3f4c60fbdbd80ce2b81ef69?d=identicon&s=55&r=PG david_southern_41gifo77qq7ze I'm trying to find the 'master' flag in the C# sdk for the call log record 'leg' subtype, but I'm not seeing it.&nbsp; Am I just blind, or has the element been omitted from the sdk or removed from the API?&nbsp;&nbsp; question 10 3 1 comment http://m.getsatisfaction.com/topics/7806916 7806916 Auth exception: Refresh token has expired 2018-10-22T19:21:13Z 2018-10-19T17:40:44Z Nibu Eapen http://m.getsatisfaction.com/people/9724317 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298129/photo_medium.jpg christian_classics Everything was working fine and It started throwing following error after I made a mistake. I have passed wrong appKey onetime. But not working after reverting back.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Auth exception: Refresh token has expired<br alt="" name="" rel="" target="" title="" type="" value="" />Exception: Invalid resource owner credentials<br alt="" name="" rel="" target="" title="" type="" value="" />SDK HTTP Error at <a alt="" href="https://platform.ringcentral.com/restapi/oauth/token" name="" rel="nofollow" target="" title="Link httpsplatformringcentralcomrestapioauthtoken" type="" value="">https://platform.ringcentral.com/restapi/oauth/token</a><br alt="" name="" rel="" target="" title="" type="" value="" />Response text: {<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "error" : "invalid_grant",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "error_description" : "Invalid resource owner credentials",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; "errors" : [ {<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;&nbsp;&nbsp; "errorCode" : "OAU-140",<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;&nbsp;&nbsp; "message" : "Invalid resource owner credentials"<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; } ]<br alt="" name="" rel="" target="" title="" type="" value="" />}<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 2 2 1 comment http://m.getsatisfaction.com/topics/7807992 7807992 Mapping in call duration from Salesforce report to Lead record in salesforce. 2018-10-22T18:38:24Z 2018-10-22T18:38:24Z Admin http://m.getsatisfaction.com/people/9827583 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11337446/photo_medium.jpg admin_aszhti1304n9g I would like to know how can we pull call duration detail from saleforce report to lead record? question 0 1 1 create http://m.getsatisfaction.com/topics/7806245 7806245 ringout chinese phone is not working 2018-10-22T02:36:05Z 2018-10-18T08:51:45Z Sean S http://m.getsatisfaction.com/people/9823216 https://www.gravatar.com/avatar/f27fd46b08826eee0e3580a93c48e984?d=identicon&s=55&r=PG sean_s_13ajpu6edgymo &nbsp; I am in china&nbsp; &nbsp;so&nbsp;I want to use the API to implement the&nbsp; function&nbsp; like RingMe&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">curl --request POST \ --url 'https:&#47;&#47;platform&#46;devtest&#46;ringcentral&#46;com/restapi/v1&#46;0/account/~/extension/~/ringout' \ --header 'accept: application/json' \ --header 'authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFmMF90YXV6TFB5czAtbkhNNXJtNUt5LUpldmRyODJaMXBCWHctZE9HNC1mQUNVbXZfM2dxbXBfYkZSQVRWYWMxNF9QWWRPMEVYNEV2UTBjM2U1NkM0bG00bV8tVEhZVDNIczcycTVONm13NnpEY1prenJmalhMMHY5ZkV3S01HeFZVZDJsdE56bHpxUWdXeXlfV0dHaHZzT0dCZ3MwSVFZaEpCMDRVeHpBY3V4dDczdWotaTYxdFBzWGFlMUhhTUZwWWlvSjRrRDBSUFBUdHdFRzVRSW18T3FTSzFRfHhPcFMyTlRMOERuc0t4QzExdkFjRVF8QUE' \ --header 'content-type: application/json' \&nbsp;</pre> --data '{"from":{"phoneNumber":"8613964212705"},"to":{"phoneNumber":"(800) 2327145"},"playPrompt":false,"country":{"id":"86"}}'<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />but my phone is not calling&nbsp; &nbsp; &nbsp; &nbsp;my phone number is&nbsp;13964212705&nbsp; &nbsp;&nbsp; question 32 2 1 comment http://m.getsatisfaction.com/topics/7745125 7745125 Automatically transcribe call recording 2018-10-21T22:43:30Z 2018-06-04T14:12:01Z Kevin Hart http://m.getsatisfaction.com/people/9666354 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11274930/photo_medium.jpg kevin_hart_7rnzwq53oyhjp Currently Ring Central offers visual voicemail which transcribes the message to text. They also offer call recording. We would like ring central to extend the visual voicemail speech-to-text to recorded calls. This would allow us to apply searches to this data to look for specific issues or run it through keyword based sentiment analysis etc.<br /><br />Added bonus if this data is automatically saved to the salesforce log a call record. idea 5 7 4 comment http://m.getsatisfaction.com/topics/7718400 7718400 Zoho Integration 2018-10-21T12:50:09Z 2018-04-10T19:18:00Z Amanda Crain http://m.getsatisfaction.com/people/9562865 https://www.gravatar.com/avatar/f26273da1e3a864f5269e3cf3ed9bd94?d=identicon&s=55&r=PG amanda_crain We utilize both Zoho ONE and RingCentral. I have integrated RingCentral within Zoho ONE and am curious if there is/will be a way to integrate the RingCentral texts into Zoho.&nbsp; question 2 3 1 comment http://m.getsatisfaction.com/topics/7297884 7297884 Zoho phonebridge integration issue 2018-10-19T18:35:07Z 2016-08-29T19:57:30Z Micki Cheers http://m.getsatisfaction.com/people/7493184 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10517103/photo_medium.jpg micki_cheers We have a US account with several departments and users. We've been trying to use the phonebridge integration with Zoho for almost a year with no real success.&nbsp;<br /><br />Goal: <br />When an incoming call comes into a RC queue or direct extension a post-call Zoho window pops up (mobile and/or browser) and offers the opportunity to log the call with details. If the caller's number is already associated with a contact, it would be great if Zoho recognized that and associated the call with the contact/lead.&nbsp;<br />Stretch goal: Log outgoing calls make through RC too.<br /><br />What happens<br />1. A contact/lead who is saved in Zoho calls my cell phone number directly, a post call pop up offers to log the call. <br />2. A contact/lead who is saved in Zoho calls the company number + extension. There is no prompt to log this call. &nbsp;<br />3.&nbsp;No outgoing calls can be completed from Zoho -&gt;&nbsp;A contact/lead is saved in Zoho. We log into Zoho and the RC bridge and select call next to the contact's phone number in Zoho. I am asked what number I would like to be called at and am told that I will receieve a call, be prompted to press 1 and then will then be connected to the caller. However, this call never comes into me so Zoho displays a message saying that I did not press 1. In the call log, I can see that the company number is contacted and then hangs up after a few seconds, I suppose because no one clicked 1 as we are unable to.&nbsp;<br />4. No outgoing calls from RC mobile app triggers the post-call pop-up in Zoho.&nbsp;<br /><br />I've pored over both the RC and Zoho documentation. The only relevant reference that I've found was on Zoho's website (<a href="https://www.zoho.com/crm/help/zoho-phonebridge/ringcentral.html" rel="nofollow" target="_blank">https://www.zoho.com/crm/help/zoho-phonebridge/ringcentral.html</a>) indicating the following<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1475475/RackMultipart20160829-25335-1vs0b5o-zoho_inline.png?1472500487" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1475475/RackMultipart20160829-25335-1vs0b5o-zoho_inlinepng1472500487" /><br /><br />indicates that we need to login with the direct number and not the company number+extension. However, we don't have Direct Zoho numbers (additional $$$). Our system is configured to route callers to the auto-receptionist and based on the caller's selection, ring the appropriate department or user extension, which are all ultimately mobile phones.&nbsp;<br /><br />There are multiple employees in our company. <br />-- How can we all log into RC without using the company number+extension? <br />-- Does this mean that Zoho requires us to buy additional phone numbers for everyone in order to use this feature? question 7 5 1 comment http://m.getsatisfaction.com/topics/7806323 7806323 When in the call is a record logged 2018-10-19T13:10:54Z 2018-10-18T13:28:49Z David Southern http://m.getsatisfaction.com/people/9759295 https://www.gravatar.com/avatar/5668ef7bb3f4c60fbdbd80ce2b81ef69?d=identicon&s=55&r=PG david_southern_41gifo77qq7ze This is more of an academic question.&nbsp; I the lifetime of a call, when will it appear in the CallLogRecord?&nbsp; If I were to access the call log through the SDK (i.e.&nbsp;RestClient.RestClient.Account("~").CallLog()), when would it appear?&nbsp; Would it show up while the call is in progress, or would the record not appear until the call was completed? question 2 2 1 comment