http://m.getsatisfaction.com/companies/ringcentraldev/topics?page=1 Topics in RingCentral 1970-01-01T00:00:00Z 585 305 72 171 0 43 http://m.getsatisfaction.com/topics/7523861 7523861 Asp.net C# To get all incoming and outgoing calls 2017-05-24T01:10:29Z 2017-05-22T20:23:32Z Keith Stephens Fax http://m.getsatisfaction.com/people/9106138 https://www.gravatar.com/avatar/80c832c2898f496f7f9e55b297e3b8bc?d=identicon&s=55&r=PG keith_stephens_fax <p>Is it possible to get the incoming and outgoing call logs for all users in your organization?</p><p>I am needing to get all incoming calls that were answered, and all outgoing calls for each users in our organization and show how many calls were made per day for the previous week along with a total count.</p><p>Is this possible with the API? I have downloaded the ringcentral-csharp-client-master project, but I do not know were to being or how to even connect to the api.</p><p>Any help would be great, even better a small sample app to show how to connect and pull back some log data.</p><p>Thanks,</p><p>Keith.</p> question 3 3 1 comment http://m.getsatisfaction.com/topics/7523236 7523236 How do we access MMS messaging? I was told that it was released on May 19th, but see no update. 2017-05-22T05:39:04Z 2017-05-22T01:44:16Z Nick Magiera http://m.getsatisfaction.com/people/9104594 https://www.gravatar.com/avatar/7877183512549b2ddd9110a07273290f?d=identicon&s=55&r=PG nick_magiera We received an email from RingCentral saying that MMS text messaging will be available on May 19th, 2017 but we haven't received any update and I still am not receiving MMS messages. How do we activate this feature? question 2 3 1 comment http://m.getsatisfaction.com/topics/7519419 7519419 spring REST template to send fax with attachment 2017-05-19T20:00:06Z 2017-05-15T20:38:04Z Tweety http://m.getsatisfaction.com/people/9072519 https://www.gravatar.com/avatar/ed1598bbfc19cfca1f319c12c42eb202?d=identicon&s=55&r=PG neha_mandal_gv3vtl00eercs Hi,&nbsp;<br /><br />Please find below the REST call to the "send fax" api.&nbsp;<br />Though the fax is being sent, the attachment is not sent.<br /><br />Can you please help if the request is missing some entity?<br /><br />byte[] attachment = getBVendorRenewalLetter();<br />MultiValueMap&lt;String,Object&gt; bodyMap = new LinkedMultiValueMap&lt;String,Object&gt;();<br />bodyMap.add("file", attachment);<br />bodyMap.add("to", "test phone number");<br />bodyMap.add("Authorization", accessToken);<br /><br />HttpHeaders headers = new HttpHeaders();<br />headers.setContentType(MediaType.APPLICATION_JSON);<br />headers.setContentDispositionFormData("content", "testFile.pdf");<br />headers.add("to", "test phone number");<br />headers.add("Authorization", accessToken);<br /><br />HttpEntity&lt;Object&gt; requestEntity = new HttpEntity&lt;Object&gt;(bodyMap, headers);<br /><br />ResponseEntity&lt;RingCentralResponseDTO&gt; response = restTemplate.exchange("<a href="https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/fax&quot;" rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/v10/account//extension//fax">https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/fax"</a>;, HttpMethod.POST, requestEntity, RingCentralResponseDTO.class);<br /><br />Thank You very much question 5 3 1 comment http://m.getsatisfaction.com/topics/7512555 7512555 Pipedrive integration 2017-05-19T17:13:18Z 2017-05-04T23:02:54Z jaykappa http://m.getsatisfaction.com/people/9076232 https://www.gravatar.com/avatar/368375b125d09401906ff60609499576?d=identicon&s=55&r=PG jay_kapadia What is the current state of development on setting up an integration with Pipedrive (not through Zapier)? question 2 2 1 comment http://m.getsatisfaction.com/topics/7510570 7510570 Getting Call Log History 2017-05-19T00:53:49Z 2017-05-02T13:14:12Z Nick Lagerquist http://m.getsatisfaction.com/people/9063303 https://www.gravatar.com/avatar/64bbbeb5eae48675fbcb14ecf036dfe7?d=identicon&s=55&r=PG nick_lagerquist Using the following request url I can get the most recent 1000 calls from the call log. This is about 3 days of calls.<br /><a href="https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&amp;perPage=1000" rel="nofollow" title="Link: https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&amp;perPage=1000">https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&amp;perPage=1000</a><br /><br />If I wanted to get call logs starting in January 2017 how would I go about doing that? question 4 3 1 comment http://m.getsatisfaction.com/topics/7519910 7519910 Display phone number on salesforce task record 2017-05-18T21:46:45Z 2017-05-16T15:10:50Z Noah Kates Rose http://m.getsatisfaction.com/people/9095347 https://www.gravatar.com/avatar/dcecd78d2a80a14a96dc50c290a38786?d=identicon&s=55&r=PG noah_kates_rose I would like to be able to see the phone number that an inbound call originated from in salesforce on the task record. Is there an out of the box way to do this, or a simple workaround? I have looked but don't see anywhere that the phone number is input in salesforce other than the 'subject' field as 'inbound from 555-5555'. This gets over written in my org when the reps change the field to the disposition value.&nbsp;<br /><br />Let me know if this is possible,<br /><br />Noah problem 4 2 1 comment http://m.getsatisfaction.com/topics/7520331 7520331 I cannot create webhoook subscription for Ringcentral i am using Password authentication flow. is it possible to do so? 2017-05-18T01:31:58Z 2017-05-17T02:46:29Z hambrise luke alan j http://m.getsatisfaction.com/people/9096411 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11072490/photo_medium.jpg hambrise_luke_alan_j I am trying to create webhook subscription for RingCentral through Password flow accesstoken. question 3 3 1 comment http://m.getsatisfaction.com/topics/7520743 7520743 SMS not being delivered to certain carriers in Production only 2017-05-17T19:47:07Z 2017-05-17T16:54:15Z David Runion http://m.getsatisfaction.com/people/9097494 https://www.gravatar.com/avatar/c4e15939f0f2259de20b5a9b51fa31c5?d=identicon&s=55&r=PG david_runion In our Sandbox account, we are able to successfully send SMS messages to all carriers we tried (Verizon, AT&amp;T, Cricket, T-Mobile, Sprint, and others) as well as Google Voice. When we switch to using the Production account/API, SMS messages to Google Voice and Verizon continue to work, however both AT&amp;T/Cricket and T-Mobile do not receive the message. The status code in the API responses for all of these messages is 200 and does not indicate any errors. We've noticed this problem for at least a couple of weeks. Is there a current issue with the SMS Gateway? problem 1 2 1 comment http://m.getsatisfaction.com/topics/7520800 7520800 Add/Authorize Phone Numbers to Send SMS via the RingCentral API 2017-05-17T19:12:56Z 2017-05-17T18:13:21Z Christian Sanford http://m.getsatisfaction.com/people/9097634 https://www.gravatar.com/avatar/db955748404dabad82bb9fe6f1f86801?d=identicon&s=55&r=PG christian_sanford <p>How can i authorize phone numbers to be able to send SMS via the API.</p><p>Calling /restapi/v1.0/account/~/extension/~/sms only allows me to send from one number (the main account #).</p><p>after review of the API and FAQ page i noticed another API call to Get a list of Phone numbers Authorized to send SMS account/~/extension/~/phone-number. From the result set there's only one number.</p>How do i add/authorize numbers to that list? question 1 2 1 comment http://m.getsatisfaction.com/topics/7516050 7516050 How to format the glip-bot responses? 2017-05-10T17:53:32Z 2017-05-10T12:46:38Z Bhargava Deshpande http://m.getsatisfaction.com/people/9048495 https://www.gravatar.com/avatar/3028eabe397da6d609ea96c5a04cacf7?d=identicon&s=55&r=PG bhargava_deshpande Hi,<br /><br />I am trying to format the glip-bot responses so that it can send html-tables as output. Can you tell me does Glip support this kind of responses? If no, please let me know the formatting rules that can be used to send the responses with rich content. (i am also looking out for how to embed images, videos, etc).<br /><br />Thanks in advance,<br />Bhargava question complete 2 3 1 comment http://m.getsatisfaction.com/topics/7516020 7516020 Cannot authorize with RingCentral C# Client 2017-05-10T16:12:58Z 2017-05-10T12:05:21Z Evgeny Alhovik http://m.getsatisfaction.com/people/9084618 https://www.gravatar.com/avatar/dd3404e49ded8497a153dbf0800c759c?d=identicon&s=55&r=PG evgeny_alhovik Cannot authorize via C# Client <br /><br /><b><u>sample code below:</u></b><br /><br />&nbsp;rc = new RestClient(Config.Instance.appKey, Config.Instance.appSecret, false);<br />&nbsp;var result = rc.Authorize(Config.Instance.username, Config.Instance.extension, Config.Instance.password).Result;<br /><br />The error is "Request to <a href="https://platform.devtest.ringcentral.com/restapi/oauth/token" rel="nofollow" target="_blank" title="Link https//platformdevtestringcentralcom/restapi/oauth/token">https://platform.devtest.ringcentral.com/restapi/oauth/token</a> failed with status code 400 (Bad Request)."<br /><br /><br />In case I try to use C# SDK, I always get following response error:<br /><br /><br />{<br />&nbsp; "error" : "invalid_grant",<br />&nbsp; "error_description" : "Invalid resource owner credentials."<br />} problem complete 7 4 1 comment http://m.getsatisfaction.com/topics/7513889 7513889 Announcing 2-Way MMS and Group MMS APIs 2017-05-08T17:43:32Z 2017-05-07T08:33:51Z John Wang http://m.getsatisfaction.com/people/7638623 https://www.gravatar.com/avatar/b34a9279c99611735cef91f2cc68a7d2?d=identicon&s=55&r=PG john_wang_7332446 RingCentral MMS and Group MMS API support is now available and provides the following benefits:<br /><ul><li>Sending and receiving files via MMS</li><li>Sending and receiving messages to multiple users via Group MMS</li></ul>These capabilities are provided as extensions to our SMS endpoint:<br /><br />You can send files via SMS by using the multipart/mixed content type similar to our fax API.<br />You can send messages to multiple recipients by adding additional numbers to the "to" array.<br /><br />For more information, refer to the following:<br /><ul><li><a href="https://medium.com/ringcentral-developers/announcing-ringcentral-2-way-mms-and-group-mms-apis-ba3f2c3d0ab7" rel="nofollow" target="_blank">Blog announcement article</a></li><li><a href="https://developer.ringcentral.com/api-docs/latest/index.html#!#RefSMSMessages.html" rel="nofollow" target="_blank">API Reference</a>&nbsp;(API is available now)</li></ul>MMS examples are provided in the following SDKs:<br /><ul><li><a href="https://github.com/ringcentral/ringcentral-php/blob/master/demo/mms.php" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-php/blob/master/demo/mmsphp">PHP SDK demo</a></li><li><a href="https://github.com/ringcentral/ringcentral-python/blob/master/demo_mms.py" rel="nofollow" target="_blank" title="Link https//githubcom/ringcentral/ringcentral-python/blob/master/demo_mmspy">Python SDK demo</a></li><li><a href="https://github.com/ringcentral/ringcentral-js/blob/master/demo/mms.html" rel="nofollow" title="Link: https://github.com/ringcentral/ringcentral-js/blob/master/demo/mms.html">JavaScript SDK demo</a></li></ul> idea complete 2 2 3 comment http://m.getsatisfaction.com/topics/7314021 7314021 VCard via Business SMS 2017-05-07T08:35:43Z 2016-09-20T11:29:09Z Kyle Tillman http://m.getsatisfaction.com/people/8678362 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10913886/photo_medium.jpg kyle_tillman Is it possible to send a VCard through Business SMS using the REST API? idea complete 5 4 3 comment http://m.getsatisfaction.com/topics/7513128 7513128 MaintenanceMode 2017-05-06T02:34:33Z 2017-05-05T18:08:00Z Thomas Kuenzler http://m.getsatisfaction.com/people/8226272 https://www.gravatar.com/avatar/d0bc3df191dfd8e5227d85e9dbd61e85?d=identicon&s=55&r=PG thomas_kuenzler I am trying to send a fax from my program it was working perfectly, then a few days ago I got this error:<br /><br />{&nbsp; "errorCode" : "MaintenanceMode",<br />&nbsp; "message" : "Service is overloaded, please retry later",<br />&nbsp; "errors" : [ {<br />&nbsp; &nbsp; "errorCode" : "CMN-211",<br />&nbsp; &nbsp; "message" : "Service is overloaded, please retry later"<br />&nbsp; } ]<br />}<br /><br />I have no clue what or why this is being caused. &nbsp;Any help would be greatly appreciated. problem 2 3 1 comment http://m.getsatisfaction.com/topics/6742741 6742741 Caller Id parameter ignored when using the RingOut API 2017-05-05T20:31:19Z 2015-08-14T19:25:35Z Todd http://m.getsatisfaction.com/people/7198263 https://www.gravatar.com/avatar/7e6311eea04d53bb66191118c4caf3a3?d=identicon&s=55&r=PG todd_6892657 We are trying to set the outbound callerid number using the RingOut API. &nbsp;If I view my user record directly in RingCentral I can change the caller id number under RingOut from Web and that works fine. <br /><br />The issue I'm having is that I'd really love to be able to set it dynamically, and I was excited to see that the RingOut API documentation clearly states that there is a Clid parameter for setting it. &nbsp;Unfortunately, that parameter seems to get ignored. &nbsp;Am I missing something? question complete 13 7 1 comment