http://m.getsatisfaction.com/companies/rxworks_veterinary_pms/topics?page=1 Topics in RxWorks Discussion Forum 1970-01-01T00:00:00Z 4481 2392 1497 392 0 802 http://m.getsatisfaction.com/topics/7974759 7974759 How do I add a new label type that I can attach to a service item? 2020-02-23T23:33:04Z 2020-02-22T12:02:35Z Greg McIntyre http://m.getsatisfaction.com/people/1686792 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/6739719/100b0771_medium.jpg greg_mcintyre I can make a new label template in reports but I can't see it as an option when I try to add it to an item as default label. Thus was asked before but the link with hte answer no longer works. question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7974387 7974387 RxWorks 5.7 Release - Available Now! 2020-02-21T01:46:09Z 2020-02-21T01:46:09Z Declan Brincat http://m.getsatisfaction.com/people/7618500 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11478241/_DSC1329_Crop_medium.jpg declan_brincat This release, we have focused on enhancements to enable greater flexibility and mobility when carrying out key tasks within your practice.<br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1825897/3604-ie2f6o_inline.jpg?1582249196" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1825897/3604-ie2f6o_inlinejpg1582249196" /><br /><br /><br /> Release highlights include:<br /><br /> <ul><li>Grouped messages<b><br /></b></li><li>Bi-directional RxSMS</li><li><b>New </b>reports</li><li><b>New </b>Weight Kiosk<br /></li><li><b>New </b>Counter Sales</li><li><b>New </b>Calendar<br /></li><li>Optimisations</li></ul> <b>Asia Pacific:<br /></b><a href="http://bit.ly/2STlRe6" rel="nofollow" target="_blank" title="Link http//bitly/2STlRe6">Find out what's new in RxWorks 5.7 on our blog</a><br /><a href="http://bit.ly/39NxRom" rel="nofollow" target="_blank" title="Link http//bitly/39NxRom">Visit our RxWorks updates page</a><br /><b><a href="https://calendly.com/covetrusupgrades/schedule-rxworks" rel="nofollow" target="_blank" title="Link https//calendlycom/covetrusupgrades/schedule-rxworks">Register in APAC</a></b><br /><br /> <b>Europe, Middle East, Africa:<br /></b><a href="https://bit.ly/2V0Yhi9" rel="nofollow" target="_blank" title="Link https//bitly/2V0Yhi9">What's new in RxWorks 5.7 on our blog</a><br /><a href="https://docs.google.com/forms/d/e/1FAIpQLSeOgdhqvhd7oaG8yHIXVZ3AUJh5qBSIdkw4bRkWIzVh6KU5ZA/viewform" rel="nofollow" target="_blank" title="Link https//docsgooglecom/forms/d/e/1FAIpQLSeOgdhqvhd7oaG8yHIXVZ3AUJh5qBSIdkw4bRkWIzVh6KU5ZA/viewform"><b>Register in EMEA</b></a> update 0 1 1 create http://m.getsatisfaction.com/topics/1553154 1553154 Is it possible to print out a price list including procedures and bundles? 2020-02-20T22:52:00Z 2010-09-27T00:36:39Z Peter Brown http://m.getsatisfaction.com/people/1758237 https://www.gravatar.com/avatar/ba33f45983d7b1e6d149993c37d24d4c?d=identicon&s=55&r=PG peter_brown_1478086 Is it possible to print out a price list including procedures and bundles? This is relevant in the event of power failure or server down time. question complete 9 5 3 comment reports, procedures, bundles, price list http://m.getsatisfaction.com/topics/7973026 7973026 Adding "Microchip" to the auto fields when transferring a patient to Consults Waiting etc 2020-02-17T06:39:52Z 2020-02-17T06:39:52Z Esme Stevenson http://m.getsatisfaction.com/people/10477564 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11498181//platform/profilepic/_medium. esme_stevenson I wanted to have a field that showed a pet's microchip number when transferring patients from the appointment scheduler to consults waiting, but surprisingly Patient Microchip isn't an option in the columns provided. I&nbsp;checked with Support and he confirmed that it wasn't available.&nbsp;Would be great to get this in there so we can clearly see the&nbsp; chip number when we are checking patients in so we don't have to flick back to the patient's actual file! idea 0 1 2 create http://m.getsatisfaction.com/topics/7969864 7969864 Report of web online bookings from PetYeti 2020-02-11T03:53:35Z 2020-02-07T07:59:55Z Rebecca Owen http://m.getsatisfaction.com/people/6403700 https://www.gravatar.com/avatar/5d1fae7b535bc671059afe330e07a1da?d=identicon&s=55&r=PG rebecca_owen I'm just wondering if anyone that is using PetYeti for online bookings has worked out a way to report on the number of online bookings received through PetYeti.&nbsp; I've had a look and I can't work out if it is possible. idea 2 3 2 comment http://m.getsatisfaction.com/topics/7939171 7939171 Emails to clients 2020-02-06T01:38:28Z 2019-10-24T21:24:40Z David http://m.getsatisfaction.com/people/9366996 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11278415/Ammonium-biurate-crystals_medium.jpg david_5nc3fb8hxu720 The current email styles automatically produced by RXW are very basic - and look amateurish by modern standards. Can we have a more modern appearance where we can add logo's, pictures, different fonts and colours etc please idea 3 4 3 comment http://m.getsatisfaction.com/topics/7968674 7968674 How do I find out the number of Active Clients between a certain historic period 2020-02-05T12:08:56Z 2020-02-04T09:27:21Z lisa http://m.getsatisfaction.com/people/9467253 https://www.gravatar.com/avatar/668bfac5bbceb3bad95957e3c672266d?d=identicon&s=55&r=PG lisa_fcmznd4xhwnas Hi I am trying to find out the number of clients with a transaction between March 2017 and Feb 2018. question complete 3 3 1 comment http://m.getsatisfaction.com/topics/5949845 5949845 Email option for documents at 'finalise' box next to the 'print handouts' option 2020-01-25T23:15:03Z 2014-01-31T01:11:22Z Paul May http://m.getsatisfaction.com/people/1872642 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/9552573/NVG001-Logo-Vert-Rev_medium.png paul_may_1592168 There are a lot of integrated email options for sending documents to clients, including the option to email receipts/invoices at the payment screen which is great. <br /><br /> The only place I see the email option is currently missing is at the 'Finalise' box when invoices are 'finalised and actioned'. <br /><br /> We currently have the option to print handouts (the ones that have been attached to certain fee options), but it would be great to also have the email option available at this 'finalise' box as well. <br /><br /> This is when we choose to print the most items (post-op care sheets, home care information, desexing certificates) and therefore the option to email these immediately when vets finalise invoices would be great. <br /><br /> Could we please have this added in the near future? <br /><br /> Cheers, <br /> Paul idea active 9 7 6 comment email, handouts, automatic, finalise http://m.getsatisfaction.com/topics/7964078 7964078 Setting the order of items, procedures and bundles on an invoice 2020-01-22T05:49:26Z 2020-01-21T08:34:21Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell Hi team, <br /> We’ve started using bundles, and I would like to be certain that the invoice presents how I intend. <br /> How do I ensure that the invoice grouping is <br /> Bundle <br /> => Procedure 1 <br /> => Service Heading 1 <br /> => Item 1 <br /> => Item 2 <br /> => Service Heading 2 <br /> => Item 3 <br /> => Item 4 <br /> => Procedure 2 <br /> => Service Heading 1 <br /> => Item 1 <br /> etc <br /> In other words, I want to see each Procedure listed on the invoice, but the items listed by service heading within each procedure. <br /><br /> Please tell me that I can. question complete 5 2 1 comment http://m.getsatisfaction.com/topics/6064403 6064403 Associating Summary Words with Fee items 2020-01-16T04:50:50Z 2014-03-30T23:30:09Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell Is it possible to add a "Summary Word" to a visit, automatically when a particular fee is charged? Or only with a procedure? idea 4 5 8 comment summary words, fees, automation http://m.getsatisfaction.com/topics/7960319 7960319 Dosage Calculation Problem 2020-01-13T04:19:20Z 2020-01-10T01:56:26Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell The Dosage Calculator isn't working consistently.<br alt="" name="" rel="" target="" title="" type="" value="" />I'm having problems with: Alfaxan Multidose (10mg/ml).<br alt="" name="" rel="" target="" title="" type="" value="" />Dose for premedicated dogs is 2mg/kg.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />A 10kg dog should therefore have 2ml. [2mg/kg x 10kg = 20mg. 20mg / 10mg/ml = 2ml]<br alt="" name="" rel="" target="" title="" type="" value="" />But Rx is calculating 20ml.<br alt="" name="" rel="" target="" title="" type="" value="" />Any thoughts?<br alt="" name="" rel="" target="" title="" type="" value="" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1820552/RackMultipart20200110-64095-q9y6bz-image_inline.png?1578621365" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1820552/RackMultipart20200110-64095-q9y6bz-image_inline.png?1578621365" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem complete 4 3 1 comment http://m.getsatisfaction.com/topics/7958394 7958394 Support Line Not Answering - Does anyone use Queries? Did you realise they don't work properly? 2020-01-08T10:16:17Z 2020-01-03T18:22:03Z enquiries http://m.getsatisfaction.com/people/9669550 https://graph.facebook.com/v2.0/10212413266707700/picture?type=normal enquiries_gxhpayqziipov Having tried the support line multiple times without any answer, I thought I'd see if anyone is aware that the reports generated from Queries, Mail Merges &amp; Listings are faulty?<br /><br />We first noticed this when compiling our Christmas Card list and simply wanted lists of clients in specific categories. We were surprised that some we knew should be in the list did not appear - a workaround of producing a different report from a different area of the program was suggested.<br /><br />We have now found that producing lists of clients with outstanding balances via this method also produces a report with missing entries. This could be very problematic as the&nbsp;missing entries seem to be consistent - so who knows how many outstanding balances are not being detected because of this error.<br /><br />Tried to call support to discuss, initially&nbsp;just rang out, then rang followed by answer machine that ends with having to leave a message. problem complete 3 2 1 comment http://m.getsatisfaction.com/topics/7954759 7954759 Important Customer Notice: RxWorks Anonymisation Tool 2019-12-18T11:58:43Z 2019-12-18T11:58:43Z Marketing UK http://m.getsatisfaction.com/people/10381795 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11479693/AAuE7mAfrMdK_38YQaAG50ow3cRVBPVig90FXv5yn3TM_medium. marketing_uk We'd like to make our clients aware that an issue has been identified in the RxWorks Anonymisation tool.<br /><br /> <b>What do you need to be aware of?<br /></b>When RxWorks users use the anonymisation tool and&nbsp;select&nbsp;either or both&nbsp;options to Destroy Attachments or Documents,&nbsp;it could&nbsp;also&nbsp;inadvertently&nbsp;delete the client/patient attachments/documents of an unintended client/patient file.<br /><br /> <b>Who is impacted?<br /></b>The anonymisation tool was developed and released in RxWorks version 5.4. Practices with version 5.4, 5.5, and 5.6 could be impacted with this issue.<br /><br /> <b>What is the fix?<br /></b>We understand this functionality is valuable for our RxWorks users especially with regards to GDPR. We also recognise that having an instance where the wrong files could be destroyed for an unintended client/patient could be problematic.<br /><br /> As such we are taking a two-tiered resolution approach:<br /><br /> <img alt="Lightbulb_gear_icon_rgb" src="https://cdn2.hubspot.net/hub/3462277/hubfs/Lightbulb_gear_icon_rgb.png?upscale=true&amp;width=140&amp;upscale=true&amp;name=Lightbulb_gear_icon_rgb.png" width="70" /><br /> <strong>Temporary Fix:&nbsp;</strong>We have enabled an immediate update to automatically disable the ‘Destroy’ Attachments and/or Documents feature. You will still be able to anonymise a client/patient.<br /><br /> <img alt="Checkmark_teal_rgb" src="https://cdn2.hubspot.net/hub/3462277/hubfs/Checkmark_teal_rgb.png?upscale=true&amp;width=150&amp;upscale=true&amp;name=Checkmark_teal_rgb.png" width="75" /><br /> <strong>Permanent Fix:</strong>&nbsp;The permanent fix will be delivered in RxWorks version 5.7 which is scheduled for release in early 2020.<br /><br /> Please view the full help document within our RxWorks User Portal here -<br /><a href="https://softwareservices.covetrus.com/emea/OnlineManual/anonymisation-tool/" rel="nofollow" target="_blank" title="httpssoftwareservicescovetruscomemeaonlinemanualanonymisation-tool">https://softwareservices.covetrus.com/emea/OnlineManual/anonymisation-tool/</a><br />Please note portal users must be logged in to access this page directly.<br /><br /> <b>What do you need to do next?<br /></b>The temporary fix will be applied to your practice automatically.&nbsp;Please get in touch should you have any further questions and our apologies for any inconvenience caused to you or your practice.<br />Should you wish to discuss this further please contact Covetrus Support:<br /><br /> <b>Phone: 0845 474 7445<br /></b>Email:<a href="mailto:support.rxworks@covetrus.com" rel="nofollow" target="_blank" title="Link mailtosupportrxworkscovetruscom">&nbsp;support.rxworks@covetrus.com</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7945191 7945191 RxWorks Deleting Letters Again 2019-12-18T11:18:29Z 2019-11-14T13:30:27Z enquiries http://m.getsatisfaction.com/people/9669550 https://graph.facebook.com/v2.0/10212413266707700/picture?type=normal enquiries_gxhpayqziipov A year ago we reported an issue with Rx that letters saved as attachments were identified to have disappeared from client files.<br /><br />The ones we had specifically identified were subsequently found and reattached to cards which resolved the issue in these cases but left a concern over potentially&nbsp;missing ones that had not been specifically identified.<br /><br />We have today identified that many more letters (written and attached since the previous issue) have again disappeared. This is very concerning as these attachments form part of our client records and it is inappropriate, and has the potential to cause significant problems, for attachments to simply disappear from cards.<br /><br />Please advise how this could be happening and investigate if this problem is specific to our system or an Rx wide issue. &nbsp; problem complete 10 3 1 comment http://m.getsatisfaction.com/topics/7445247 7445247 Stop 'Rems', 'Accs' , 'Events' and 'AMM' being ticked by default. 2019-12-17T05:19:34Z 2017-02-02T08:08:09Z Lisa Thring http://m.getsatisfaction.com/people/8924752 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11002930/photo_medium.jpg lisa_thring I would like an option to stop 'Rems', 'Accs' , 'Events' and 'AMM' all being ticked by default when contact type is set to 'email' or 'mobile'. I would love to set up email reminders but we often add the client's insurance company's email or their second vet's email to the contact list. Therefore if the staff forget to untick 'Rems' it means the client gets no reminder letters mailed, and they get emailed to the insurance company or other vet instead.&nbsp; idea complete 2 3 2 comment