http://m.getsatisfaction.com/companies/rxworks_veterinary_pms/topics?page=1 Topics in RxWorks 1970-01-01T00:00:00Z 4449 2381 1490 371 0 794 http://m.getsatisfaction.com/topics/7928157 7928157 Recall Manager - IMPROVEMENTS NEEDED 2019-09-20T08:45:47Z 2019-09-19T01:23:43Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell I love Recall Manager, but know that it could be even better - and then I could get the rest of my team to use it.<br alt="" name="" rel="" target="" title="" type="" value="" /><ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">&nbsp;When a recall is deferred, any recall notes&nbsp;(eg "tried calling owner, left message") should be added to the visit IMMEDIATELY. That way, if another staff member looks at the patient's history (rather than Recall screen), they will see that we have tried to call the client.</li><li alt="" name="" rel="" target="" title="" type="" value="">Please can we have the ability to delete a recall from the Recall screen, for situations when recalls are dealt with in another manner.</li><li alt="" name="" rel="" target="" title="" type="" value="">Please can we have the ability to reassign a recall; an idea first suggested years ago -&nbsp;<a alt="" href="https://community.rxworks.com/rxworks_veterinary_pms/topics/recall_manager_assign_the_vet" name="" rel="nofollow" target="" title="" type="" value="">https://community.rxworks.com/rxworks_veterinary_pms/topics/recall_manager_assign_the_vet</a></li></ol> idea 3 3 2 comment http://m.getsatisfaction.com/topics/7924998 7924998 Email Setup 2019-09-16T23:31:08Z 2019-09-09T12:26:57Z Shane Mc Dermott http://m.getsatisfaction.com/people/10217348 https://www.gravatar.com/avatar/e9be50d5b9ea32e8ed7a984d74660653?d=identicon&s=55&r=PG shane_mc_dermott We'd finally like to be able to send emails to our clients direct from RxWorks.&nbsp; Could you let me know how to go about this or direct me to a "how to" link please? question complete 6 2 1 comment http://m.getsatisfaction.com/topics/7925987 7925987 Adding a new vital sign parameter 2019-09-15T23:35:49Z 2019-09-12T08:55:41Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell Hi team,<br />Is it possible (and if it isn't, please can you make it) to create a new Vital Sign parameter?<br />I would love to be able to add <b>Itch Score</b>&nbsp;to every visit.<br /><br />Also, there was previously talk about being able to select some vital signs from a drop-down menu (rather than typing them in). Did that every happen, or was it shelved?<br /><br />Thanks,<br />Will question active 1 2 1 comment http://m.getsatisfaction.com/topics/7709805 7709805 (None) Cost Centre - Does not save on user profile 2019-09-15T23:33:21Z 2018-03-25T23:02:57Z UQ Vets http://m.getsatisfaction.com/people/8737355 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10939039/clv_medium.png dain_heffernan There are certain users we don't want to automatically assign a cost centre to - a good example is rotating interns who move between services. We expect these users to pick the correct centre each time, and be prompted if they leave the field blank.&nbsp; Just as with the '(None)' transaction type, we are trying to set these users with '(None)' as the cost centre default to prompt them into picking the correct centre when adding consultations and billing.&nbsp;<br /><br />We can select (None) from the list, but once we save the user it reverts to the Anaesthesia Cost Centre. This happens regardless of the user or previous cost centre default (I.E. always reverts to Anaesthesia, not a previously selected centre for that user).&nbsp;<br /><br />This seems like a bug but we wanted to ask - can we assign (None) as the cost centre for users if we don't want them to default to a particular centre?<br /><br />Lastly, echoing a post from a few years ago - the ability to retire a cost-centre and transaction type would be excellent, acknowledging it's a difficult process in either re-allocating the previously assigned values or just removing it from the list of available values.&nbsp; problem active 7 2 1 comment http://m.getsatisfaction.com/topics/7926262 7926262 Dose rate Calculator - Bug 2019-09-15T23:30:58Z 2019-09-13T00:59:50Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell Hi team,<br alt="" name="" rel="" target="" title="" type="" value="" />The problem mentioned in&nbsp;<a alt="" href="https://community.rxworks.com/rxworks_veterinary_pms/topics/dosage-rate-calculator-issue" name="" rel="nofollow" target="" title="" type="" value="">https://community.rxworks.com/rxworks_veterinary_pms/topics/dosage-rate-calculator-issue</a>&nbsp;is ongoing.<br alt="" name="" rel="" target="" title="" type="" value="" />Dosage calculations are using a pre-existing weight, rather than the one in the current new consult. The weight recorded when starting a new visit (or the weight recorded/updated during the consult) should be the data point used for dosage calculations.<br alt="" name="" rel="" target="" title="" type="" value="" />Please can we fix this to avoid incorrect doses being given, by staff who increasingly trust the dose suggested by RxWorks.<br alt="" name="" rel="" target="" title="" type="" value="" />Thanks,<br alt="" name="" rel="" target="" title="" type="" value="" />Will problem active 1 2 1 comment http://m.getsatisfaction.com/topics/7926272 7926272 Filter available fee items by age 2019-09-15T23:28:58Z 2019-09-13T01:37:25Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell RxWorks lets us filter fee items by species, eg <i alt="" name="" rel="" target="" title="" type="" value="">HealthProfile-Cat</i> is not available for dogs. This is a fantastic feature!<br alt="" name="" rel="" target="" title="" type="" value="" />Is it possible to filter by age also? eg&nbsp;<i alt="" name="" rel="" target="" title="" type="" value="">HealthProfile-OldCat</i> would not be available to cats under 8 years old, and&nbsp;<i alt="" name="" rel="" target="" title="" type="" value="">HealthProfile-YoungCat</i> would not be available to cats over 8 years old.<br /><br />As an automation feature, it would allow multiple items to be included in a&nbsp;<i>Procedure</i> or&nbsp;<i>Bundle</i> with only the appropriate one being offered to the patient.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If this is not available, please please please can it be considered.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 1 2 2 comment http://m.getsatisfaction.com/topics/7924964 7924964 Charging careplans 2019-09-10T05:45:07Z 2019-09-09T10:09:06Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell I'm just playing with Careplans, as a way of automating staff discounts - and I'm excited. But something is happening that I don't understand.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Looking at visit 623441 - "Testie-Testington"... Three items were invoiced; Consultation, ProHeart and Advocate (<i alt="" name="" rel="" target="" title="" type="" value="">it was just a system trial, I know Advocate controls Heartworm</i>).<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">The procedure&nbsp;<b alt="" name="" rel="" target="" title="" type="" value="">Proheart (Adult)</b>&nbsp;has caused a line to be generated called "Discount: Care Plan", with the correct discount applied. Yay!</li><li alt="" name="" rel="" target="" title="" type="" value="">The item <b>Examination - Standard</b> has been charged out at $0, which is what I intended, but why charged at zero rather than charged correctly and a 100% discount added to the&nbsp;"Discount: Care Plan" line, like with Proheart.</li><li alt="" name="" rel="" target="" title="" type="" value="">The item <b>Advocate Dog 4 - 10kg X 3</b> hasn't been adjusted or dicounted as all.</li></ul>I'm guessing that I've sent something up wrong, or have misunderstood something. Any hel would be greatly appreciated.<br />Thanks,<br />Will question active 1 2 1 comment http://m.getsatisfaction.com/topics/7924914 7924914 5.5 or 5.6 upgrade bug - support not operating? 2019-09-09T05:33:31Z 2019-09-09T04:53:17Z Angus Campbell http://m.getsatisfaction.com/people/1932179 https://www.gravatar.com/avatar/20472333dcdecf4db366cf60f1997cae?d=identicon&s=55&r=PG angus_campbell We had an upgrade from 5.4, to 5.6 last week, and have been unable to open or print newly created documents or attachments since. Did anyone have this problem with 5.5 or 5.6 upgrade. I lodged a ticket with support, but&nbsp;do not seem to have&nbsp; had acknowledgement of that as they used to do. ,&nbsp;They did send me a survey on my satisfaction however!!!&nbsp;Can anyone tell me if they no longer acknowledge support requests, give a ticket number number etc as they used to?<br alt="" name="" rel="" target="" title="" type="" value="" /> problem complete 1 2 1 comment http://m.getsatisfaction.com/topics/7852508 7852508 When can I expect the V5.5 upgrade? 2019-09-03T23:21:58Z 2019-02-10T06:51:54Z Greg McIntyre http://m.getsatisfaction.com/people/1686792 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/6739719/100b0771_medium.jpg greg_mcintyre Some weeks ago we registered for the V5.5 upgrade but have heard nothing yet about scheduling the upgrade. Can we get any idea when this rollout will continue? question complete 6 3 1 comment http://m.getsatisfaction.com/topics/7921632 7921632 Master list of the field names for fields in RxWorks that could be used in merged information, such as for SmartFlow forms integrations? 2019-09-03T01:10:09Z 2019-08-28T22:14:27Z Rebecca Owen http://m.getsatisfaction.com/people/6403700 https://www.gravatar.com/avatar/5d1fae7b535bc671059afe330e07a1da?d=identicon&s=55&r=PG rebecca_owen We are wanting to add a couple of new fields to our SmartFlow forms, such as patient microchip and patient age. I contacted SmartFlow but they said that I needed to contact RxWorks for the actual name of the field (not the display name) so that SmartFlow can pull it from RxWorks.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I know there was a spreadsheet years ago of the correct naming of fields for merging, but it has long since disappeared.&nbsp; Is there a new 'master' list of field names (not display names)?<br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 4 2 1 comment http://m.getsatisfaction.com/topics/7922014 7922014 Web Preview password 2019-09-03T01:09:07Z 2019-08-30T02:27:58Z Will Gartrell http://m.getsatisfaction.com/people/2187076 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8500883/DSCN0034_medium.jpg will_gartrell Hi team,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Continuing our&nbsp;adventures with the Web Preview, but finding that most of our staff cannot log in, because the password requirements are different from native RxWorks.<br alt="" name="" rel="" target="" title="" type="" value="" />Please can you adjust the requirements so that people's usual Rx passwords work?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks,<br alt="" name="" rel="" target="" title="" type="" value="" />W<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1804694/RackMultipart20190830-120306-1yko1eu-IMG_718CE49F2C02-1_inline.jpeg?1567131928" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1804694RackMultipart20190830-120306-1yko1eu-IMG_718CE49F2C02-1_inlinejpeg1567131928" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem complete 2 2 1 comment http://m.getsatisfaction.com/topics/7860981 7860981 Automatically add item dosage and name to medical record 2019-09-03T01:06:22Z 2019-03-05T10:46:52Z UQ Vets http://m.getsatisfaction.com/people/8737355 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10939039/clv_medium.png dain_heffernan How do we have the units and name of items charged in a consult automatically added to the consult text?&nbsp;<br /><br />We are sure during migration we were shown a way to either edit item notes or a Text Template field to automatically add drug and units information from the charged items into the medical record to save manually entering those in. We just can't find where to do that.&nbsp;<br /><br />Hoping someone could point us in the right direction. question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7922002 7922002 Intergrated dental charts. Is anyone using Smartflow (or not) 2019-09-01T04:45:53Z 2019-08-30T01:43:59Z Sarah http://m.getsatisfaction.com/people/2749916 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/7805868/Puppy_School_Graduation_medium.jpg sarah_2464593 Intergrated dental charts. Is anyone using Smartflow (or not) and has an idea for an integrated&nbsp; dental chart to save us handwriting and scanning and attaching to the patient file? Thank you in advance question active 3 3 2 comment http://m.getsatisfaction.com/topics/7920876 7920876 Australian Masterclass Tour 2019-08-27T01:07:55Z 2019-08-27T01:07:55Z Declan Brincat http://m.getsatisfaction.com/people/7618500 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11408616/Me_Cropped_medium.jpg declan_brincat During August and September <a href="https://www.facebook.com/ProvetPtyLtd/" rel="nofollow" target="_blank" title="Link: https://www.facebook.com/ProvetPtyLtd/?__tn__=K-R&amp;eid=ARABrYZ-zLUP7dxbtxJJb6acEaksqT9P-OrZqtfP_wDMw5Sm_iUwAhM6DHHVvlGN34QhNVFv0mXUxWRt&amp;fref=mentions&amp;__xts__%5B0%5D=68.ARDrCRUreEigcHvPBz_ATzCNGbdw5_MI0SzCkhQuasAYc-U8erG1GOsi21zyHrBZQpWlqDh2D1VPQS08FJ_VqZLSVfJt1Joo00UJ4nCdwGvS9v6voWW820enTbBtG2WY18XkdM1S7ageiWG68D9ohtfysqdxBqWlposYmGfrJH5UXCxM9rYY6SiScKIiw3Shjn17JyRzdFZY0OS9fkk0Vgkw9I6BiMOs0bLbOtMsROplKDu-_TIKSclzTAn3E2HBrj7Z_gx2GtRreUFmdFWXDypLBKl4UkAHChgYBcTWwmb5qnSW40nxGlGeVcFMiwtCaO-h-eZJdHap_NsCEu9TSVIohWXg">Provet Australia</a>,&nbsp;<a href="https://www.facebook.com/ProvetCCG/" rel="nofollow" target="_blank" title="Link: https://www.facebook.com/ProvetCCG/?__tn__=K-R&amp;eid=ARDD0jCJoCkaFFjTNAVROhUqqW_3bc11W7rEM2nNR0f2SkqiGghKkrROaLRm9-ix_P6AyAuUO81jkwHj&amp;fref=mentions&amp;__xts__%5B0%5D=68.ARDrCRUreEigcHvPBz_ATzCNGbdw5_MI0SzCkhQuasAYc-U8erG1GOsi21zyHrBZQpWlqDh2D1VPQS08FJ_VqZLSVfJt1Joo00UJ4nCdwGvS9v6voWW820enTbBtG2WY18XkdM1S7ageiWG68D9ohtfysqdxBqWlposYmGfrJH5UXCxM9rYY6SiScKIiw3Shjn17JyRzdFZY0OS9fkk0Vgkw9I6BiMOs0bLbOtMsROplKDu-_TIKSclzTAn3E2HBrj7Z_gx2GtRreUFmdFWXDypLBKl4UkAHChgYBcTWwmb5qnSW40nxGlGeVcFMiwtCaO-h-eZJdHap_NsCEu9TSVIohWXg">Crampton Consulting Group</a>&nbsp;and <a href="https://www.facebook.com/pg/CovetrusGSSAPAC/" rel="nofollow" title="Link: https://www.facebook.com/pg/CovetrusGSSAPAC/">Covetrus Software Services</a> are presenting our free masterclass series of 2019 in Adelaide, Hobart, Melbourne, Perth, Brisbane, Townsville, Newcastle, and Tamworth!<br />We are encouraging everyone in the industry to attend, where you will receive <b>2 CPD points</b> and a certificate of completion.<br /><br />Our focus is bringing new insights on long-term patient care and financial stability, and how the future of veterinary practice is 'frictionless'.<br />Start time: 6:30 pm followed by a Q&amp;A panel.<br /><br />Follow the link to reserve your free tickets!<br /><a href="https://l.facebook.com/l.php?u=https%3A%2F%2Fbit.ly%2F31R6Dc7%3Ffbclid%3DIwAR3YCjrTVsL1D4wJJsWx2gByEaZTOn04smEhARErCVc9MrQhhwR828e4pJc&amp;h=AT3Sd2iWog75Rno77Z1coQLUbySE4UoMlV-6u_ox5dyHGlnDYCcHpwO9Oj-NsJF7wJONe2gi58PvLCLPDf3D63QpU8yya_Lc6epjOMhyPJlj7uRDxUBqXPXoNPhxRoeHAEVx5SWP0dZPXq_0h13MG2xT8fvBhmQ1MT3fqOjCbmaoaTHB8cTR5BETLK80XSl4Q9uQsywLpiiHzVFzol_lSiq56_ElFquvdLg095Y4KD-FjHIQfex8-BR5Fjx9G-bLBsWflO94duRPq9nt9opVYoO8JEKVJ41A1cLkIQmct5uPkn7qT1BEMQL5vwNxs7UOPtuoLFM7sIujktfWLDllpyTaAwQ4Q8U945cDPnhnZhLT2YEiqha5z4rxPwHEp04Wu85f0nWf69KfPujGqbMmFzeelvUG52bbC-whUfDyAUJCL8dzaTtNQSgSjqvnRp1nxO3BuZKT2knGb2P5OZmVB2aC7GFu9J15FID7VF38xvpXymgSOigiGze1CTm1XtPPAo1n6Q0-bwzQ4xrR70arL34o9d6AEPhtxTfoHyE1oEhRSptK9nD4ezGdui_o-PL82IG85i6JZPlgaDq3nwUeTM_NXC8xOROQ8S7TFq3pV_Gojpg4625mFR7X7WMmjEq7Cpco7g" rel="nofollow" target="_blank" title="Link: https://l.facebook.com/l.php?u=https%3A%2F%2Fbit.ly%2F31R6Dc7%3Ffbclid%3DIwAR3YCjrTVsL1D4wJJsWx2gByEaZTOn04smEhARErCVc9MrQhhwR828e4pJc&amp;h=AT3Sd2iWog75Rno77Z1coQLUbySE4UoMlV-6u_ox5dyHGlnDYCcHpwO9Oj-NsJF7wJONe2gi58PvLCLPDf3D63QpU8yya_Lc6epjOMhyPJlj7uRDxUBqXPXoNPhxRoeHAEVx5SWP0dZPXq_0h13MG2xT8fvBhmQ1MT3fqOjCbmaoaTHB8cTR5BETLK80XSl4Q9uQsywLpiiHzVFzol_lSiq56_ElFquvdLg095Y4KD-FjHIQfex8-BR5Fjx9G-bLBsWflO94duRPq9nt9opVYoO8JEKVJ41A1cLkIQmct5uPkn7qT1BEMQL5vwNxs7UOPtuoLFM7sIujktfWLDllpyTaAwQ4Q8U945cDPnhnZhLT2YEiqha5z4rxPwHEp04Wu85f0nWf69KfPujGqbMmFzeelvUG52bbC-whUfDyAUJCL8dzaTtNQSgSjqvnRp1nxO3BuZKT2knGb2P5OZmVB2aC7GFu9J15FID7VF38xvpXymgSOigiGze1CTm1XtPPAo1n6Q0-bwzQ4xrR70arL34o9d6AEPhtxTfoHyE1oEhRSptK9nD4ezGdui_o-PL82IG85i6JZPlgaDq3nwUeTM_NXC8xOROQ8S7TFq3pV_Gojpg4625mFR7X7WMmjEq7Cpco7g">http://bit.ly/31R6Dc7</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7920562 7920562 Email Page Styles 2019-08-26T23:51:08Z 2019-08-26T05:48:48Z Scott Tinson http://m.getsatisfaction.com/people/8158778 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10793633/Karingallogonowriting_medium.gif scott_tinson Is there any thought from RxWorks as to creating specific page styles for emailing that is separate to being linked to a specific computer.&nbsp; It is absolutely pathetic that if you want to email something to a client you have to go and use a different computer because you would still like to use printed letterhead for most things. I don't see why I have to look at abandoning printed letterhead and buy colour computers with all the extra costs of consumables because RxWorks can't be bothered fixing something that is a problem for everyone who wants to use pre-printed letterhead.<br />This has been raised so many times and no one bothers to come out and say it won't be done or has been considered. You would like some sort of response. question active 1 2 1 comment