http://m.getsatisfaction.com/companies/smartsoft/topics?page=1 Topics in Smartsoft 1970-01-01T00:00:00Z 853 299 370 38 0 214 http://m.getsatisfaction.com/topics/7504616 7504616 Reminders and Notes need to be able to change font to BOLD etc 2017-04-24T04:21:40Z 2017-04-23T23:42:36Z Angus Chard http://m.getsatisfaction.com/people/8765134 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10948111/1013793_1379593148971140_405507121_n_medium.jpg angus_chard we actively use the Reminders section to track; practitioner letters needing to be sent, products needing to be ordered and a number of other day to day issues needing to be readily followed up. It would be a tremendous help if we could <b>BOLD, </b><u>UNDERLINE<b>,</b></u><i>&nbsp;ITALICS </i>&nbsp;or even color some of this text to define headings and constantly changing sections. idea 3 2 2 comment http://m.getsatisfaction.com/topics/7504683 7504683 Anzac Day Public Holiday - Tuesday, 25 April 2017 2017-04-24T02:43:26Z 2017-04-24T02:43:26Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 Please note our office will be closed on Tuesday, 25 April 2017 for the Anzac Day public holiday, and will re-open at 9.00am (ACST) on Wednesday, 26 April 2017.<br /><br />For after-hours support, please see <a href="http://www.smartsoft.com.au/afterhours/" rel="nofollow" title="Link: http://www.smartsoft.com.au/afterhours/">http://www.smartsoft.com.au/afterhours/</a> or open a support case on our website for one of our staff to contact you once we re-open. update 0 1 1 create http://m.getsatisfaction.com/topics/7504642 7504642 reminder sms: can't exclude an appointment type 2017-04-24T00:46:15Z 2017-04-24T00:46:15Z Matthew http://m.getsatisfaction.com/people/9057692 https://www.gravatar.com/avatar/cf36301a499ff22e656a553dded60c8d?d=identicon&s=55&r=PG matthew_2qp2qsctwp049 When sending sms reminders you can filter by individual appointment type but you can't exclude an appointment type, which is what we'd like to do. We are a physio clinic and have 8 appointment types. We would like to send a reminder to all but 1 of these types (our exercises classes - which are at the same time every week). Currently the only way to do this is to filter by appointment type 7 times and send out to 7 separate groups &amp; NOT send to group we don't want. If there was a tick box next to each appointment type &amp; you could choose which you wanted to send to this would be extremely helpful. idea 0 1 2 create http://m.getsatisfaction.com/topics/7502420 7502420 Web Appointment Book pre-release 5.1.0 2017-04-20T07:37:28Z 2017-04-20T07:37:28Z Gerry http://m.getsatisfaction.com/people/7412896 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10480839/IMG_2479-Version2_medium.JPG gerry_7106996 Front Desk Web Appointment Book pre-release version <b>5.1.0</b> is now available to download from the Support section of the Smartsoft website.<br /><br />This version contains improvements to performance and responsiveness, support for the Practitioner Days feature, and a minor bug fix.<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/web_5_1_0.txt" rel="nofollow" target="_blank" title="Web Appointment Book changes">Read the full list of Web Appointment Book changes from 2.5.0 to 5.1.0</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7485243 7485243 Billing Hourly Rates / Consultancy Billing 2017-04-20T05:23:16Z 2017-03-27T00:19:14Z Daniel http://m.getsatisfaction.com/people/8002135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11005737/OptimumHealthSolutionsLogoTall_medium.jpg daniel_7687244 Wondering if it would be possible for smartsoft to create a billing system where you bill per for time, such as an hourly rate? This would help with both consultancy work but also work cover work that have hourly rates.&nbsp; idea 4 3 1 comment http://m.getsatisfaction.com/topics/7502335 7502335 Group bookings 2017-04-20T04:18:59Z 2017-04-20T03:17:17Z Sandra http://m.getsatisfaction.com/people/9051943 https://www.gravatar.com/avatar/f6d12684b7f4b557c90bead0add090b0?d=identicon&s=55&r=PG sandra_5elggx048cho6 Is there any way you can change Group bookings from alphabetial? question 1 2 1 comment http://m.getsatisfaction.com/topics/7502315 7502315 Medicare / DVA Online Claiming - Payment Processing Delays 2017-04-20T02:42:49Z 2017-04-20T02:42:49Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 We have received reports from users of Medicare / DVA Online Claiming that some&nbsp;<b>Payment Reports</b> are not being received within the usual time-frame. &nbsp;In Front Desk claims may appear to be <i>Processed,</i>&nbsp;however the option to <b>Allocate </b>is not available.<br /><br /><b>Please note this is due to potential delays in processing by Medicare / DVA, and users should be able to allocate as per normal within the next few business days.</b><br />Following a public holiday Medicare / DVA often have a backlog of claims to be cleared before returning to normal processing times. Additional delays may also occur following Anzac Day on Tuesday, 25 April.<br /><br /><b>We recommend the following:</b><br /><ul><li><b>DO NOT</b> manually allocate payments for outstanding claims. The Medicare payment report is only delayed, and once received you should be able to automatically allocate the payment from the Medicare/DVA claims window.<br /><br /></li><li>Continue to process Medicare / DVA payments using the 'Process' button as per usual over the following days, understanding that the payment reports are currently being delayed. Please note you may need to adjust the date range in the Medicare / DVA claims window to properly process all outstanding claims.</li></ul> update 0 1 1 create http://m.getsatisfaction.com/topics/7501493 7501493 Display patient's name in scanning window 2017-04-19T05:24:34Z 2017-04-19T05:24:34Z Anita http://m.getsatisfaction.com/people/7997137 https://www.gravatar.com/avatar/9bed3927cdc0deae2ed4c48ceff415db?d=identicon&s=55&r=PG anita_7682257 Would it be possible to display the patient's name in the title bar of the scanning window?&nbsp; Once the process of scanning has been initiated there is nothing on the screen to identify the patient file.&nbsp; It's easy to forget which patient's paperwork is in the scanner, especially if the document is multiple pages.&nbsp; It would be handy to be able to see their name at a glance. idea 0 1 1 create http://m.getsatisfaction.com/topics/7497949 7497949 Qualifications of Practitioners on Letters generated through Billings. 2017-04-18T05:54:53Z 2017-04-13T05:42:47Z Annette Kuschert http://m.getsatisfaction.com/people/9040856 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11051476/photo_medium.jpg annette_kuschert Hi. I hope I explain this correctly as it is my first post to the community forum. I have just generated a letter through billings for a practitioner who attended to a client today but it was not the default practitioner (the regular practitioner she sees) We noticed that the qualifications that appeared under the practitioner name on the letter for todays consult was the default practitioner qualifications&nbsp;not the practitioner who saw her. We noticed it and amended manually to the correct practitioners qualifications but have discovered there is only once selection you can choose for qualifications when setting up standard letters. You can select previous practitioner but not previous practitioner's qualification.<br />Has anyone else noticed this and found an easier way to do the letter without changing the default practitioner for the day and then change back, or changing the qualification of the correct practitioner manually on the letter before you print up? Is there a chance front desk could add a previous practitioners qualification to minimise the chance of making an error on a letter when in a hurry?<br />Warm regards Annette.&nbsp; question 1 2 1 comment http://m.getsatisfaction.com/topics/7497140 7497140 Casual Appointments 2017-04-13T04:52:08Z 2017-04-12T05:25:12Z Ben Kewish http://m.getsatisfaction.com/people/8011980 https://www.gravatar.com/avatar/dd91dd0b3ba720385b69a9d088aa0098?d=identicon&s=55&r=PG ben_kewish We have had an issue with contractors blocking out available shift times with little communication, and have removed their access to blocking out as a way to improve communication (ie they have to ask admin to block out unavailable times). A couple of them have started using the casual appointment function to do this as a work around, using a "." as the appointment description. Though I realise this is an internal disciplinary issue, I can't find a way of removing user access to Casual appointment. Is there an easy way to add this to the existing appointment book access options? question complete 4 4 1 comment http://m.getsatisfaction.com/topics/7497896 7497896 Patient Booking Gateway – Long Weekend Appointment Book Rules 2017-04-13T02:56:22Z 2017-04-13T02:56:22Z Steven http://m.getsatisfaction.com/people/7413176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970982/profile_medium.jpg steven_7107276 Hi Everyone<br /><br />A reminder for Patient Booking Gateway users to make sure you have correctly set up a rule, rule out or public holiday in Front Desk so that no patients can book appointments online when you are closed over the long weekend.&nbsp;<br /><br />The simplest way to rule out the entire clinic for a full day is using the <b>Holidays</b> function. For more information, please see the below article:<br /><br /><a href="https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-desk" rel="nofollow" target="_blank" title="Link: https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-desk">https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-desk</a> article 0 1 1 create http://m.getsatisfaction.com/topics/7497787 7497787 Reception staff rostering 2017-04-13T02:54:04Z 2017-04-12T22:58:11Z Ben Kewish http://m.getsatisfaction.com/people/8011980 https://www.gravatar.com/avatar/dd91dd0b3ba720385b69a9d088aa0098?d=identicon&s=55&r=PG ben_kewish Is there a way to include reception staff rostering in FD? I'm currently using a Google Calendar for all of our reception staff, but would love it integrated into FD so I'm not using 2 programs. This way our practitioner could see who's working! We have a network with 3 clinics so it's vital to know who is where- any ideas? Thanks! question complete 1 5 3 comment http://m.getsatisfaction.com/topics/7496449 7496449 Practice address/ Practice location/ Practice phone letter tags 2017-04-12T06:43:05Z 2017-04-11T11:54:33Z Rebecca Piazza http://m.getsatisfaction.com/people/9037737 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11050232/photo_medium.jpg rebecca_piazza We have clinics multiple clinics across multiple states each with different phone numbers and addresses. When writing a letter we are in need of a letter tag that automatically uploads this location specific information. <br /><br />* Currently I can only find room to enter 1 "PracAddress' - so this letter tag does not help us. <br />* The 'PracLocation' gives me the town name, but there are not enough characters to have the actual address details.<br />* I can't find any tag for "PracPhone'<br /><br />I'm sure this is not an unusual requirement of the system - hopinh I am missing some simple step?? question complete 1 3 2 comment http://m.getsatisfaction.com/topics/7493127 7493127 Beta testers required for new Front Desk billing engine 2017-04-06T07:03:50Z 2017-04-06T07:03:50Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi all. Our development team are close to finalising the changes to the new billing engine which will simplify the invoicing and statement processes in Front Desk and also allow for the bulk emailing of invoices. This is the first step required for the integration with external accounting systems such as Xero and MYOB cloud products. While the changes have undergone a significant amount of scrutiny and internal testing, nothing is as valuable as user feedback from real world use.<br /><br />Practices that are interested in beta testing these new changes can register their interest by opening a support case at <a href="http://www.smartsoft.com.au/support" rel="nofollow" target="_blank">www.smartsoft.com.au/support</a> with ‘Front Desk Beta Testing’ in the description field.<br /><br />We will confirm your request and provide you with further information in the coming weeks. article 0 1 1 create http://m.getsatisfaction.com/topics/6805309 6805309 Letter tags for patient labels using the Dymo printer 2017-04-05T07:14:10Z 2015-10-13T00:56:22Z Erina Podiatry http://m.getsatisfaction.com/people/7809926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10663480/Square_medium.jpg erina_podiatry We purchased a Dymo label printer to print our new patient labels through Front Desk. The label printer is great but the generic options for printing patient labels don't match what we would like to print on our patient labels. If the front desk letter tags were included in the custom label section to set up new defaults that would be fantastic.&nbsp; idea 5 5 2 comment