http://m.getsatisfaction.com/companies/smartsoft/topics?page=1 Topics in Smartsoft 1970-01-01T00:00:00Z 1004 357 412 47 0 264 http://m.getsatisfaction.com/topics/7633320 7633320 Fall Creators broke the Web Appointment Book 2017-11-18T01:41:35Z 2017-11-17T22:33:01Z Meaghan - KingsWilliam Natural Health Care http://m.getsatisfaction.com/people/8127246 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10782611/photo_medium.jpg meaghan_aldridge_chow Hi all,<br /><br />I got Fall Creators (new massive Windows 10 update) yesterday and now the WAB doesn't work.&nbsp; I've reinstalled it, stopped and started the website etc, all the usual things if it doesn't work and, alas, it isn't working still.&nbsp; Turned off the firewall as well.<br /><br />Of course, it's the weekend and SS aren't there to help.&nbsp; Any ideas?<br /><br />I'm running 6.0.3.&nbsp; I can't install the new pre-release of 6.1 because we haven't upgraded FD yet to 17.1.*&nbsp; (we're on 17.0.9).<br /><br /><br />Thanks<br /><br />Meaghan problem 1 3 2 comment http://m.getsatisfaction.com/topics/7633359 7633359 Web appointment book. HTTP Error 503. The service is unavailable. 2017-11-18T00:43:47Z 2017-11-18T00:43:47Z Benjamin Muir http://m.getsatisfaction.com/people/7496566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518724/10423775_10153187729234783_3075906381508523918_n_medium.jpg benjamin_muir Our web appointment book page comes up with the below error. Started last night after a windows update. I have tried rebooting both the router and the computer where the server is but to no avail.&nbsp;We are on Front Desk 17.0.9.0 and Web Appointment Book 5.1.1<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1673488/RackMultipart20171118-35065-1j8x5q4-Capture_inline.JPG?1510965599" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1673488/RackMultipart20171118-35065-1j8x5q4-Capture_inline.JPG?1510965599" /> problem 0 1 1 create http://m.getsatisfaction.com/topics/7022826 7022826 Google Mail integration ???? 2017-11-17T22:41:27Z 2016-06-07T04:09:46Z Joanna http://m.getsatisfaction.com/people/7428905 https://www.gravatar.com/avatar/5a99732c6847827629f4eba2b6a23c0e?d=identicon&s=55&r=PG joanna_7122982 Hello, I am wondering if you have fixed the problem of calendar integration with the gmail calendar? I use an icalendar on my iphone (which integrates fine) but I also use google calendar, which integrates with the ical on my phone, but not with Front Desk. This means that whilst Front Desk appointments are able to appear in my phone's ical, they do not sync to my google calendar on my desk top. Has this been fixed? Thanks, Joanna question complete 5 3 1 comment http://m.getsatisfaction.com/topics/7022795 7022795 Notifying Clinician when appointment is made 2017-11-17T22:40:10Z 2016-06-07T02:57:56Z Better Life Centre http://m.getsatisfaction.com/people/7706623 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10885832/BLCLogo_medium.jpg better_life_centre Hi Front Desk Team,<br /><br />Thanks for your ongoing support. I wanted to see whether we can create a function where we can choose to email the practitioner when an appointment is being made. We have someone who works with 3 different systems and would benefit from knowing when someone books in at our Clinic.<br /><br />Similar to how we can email when deleting appointments, but perhaps can we ticked in the appointment window.<br /><br />Thanks!<br /><br />Jane idea active 13 9 3 comment http://m.getsatisfaction.com/topics/7632794 7632794 Patient search and preferred name 2017-11-17T04:15:34Z 2017-11-17T02:19:42Z Benjamin Muir http://m.getsatisfaction.com/people/7496566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518724/10423775_10153187729234783_3075906381508523918_n_medium.jpg benjamin_muir Is there a way to include "preferred name" into the patient search, ideally as a part of the "Name" field. If you get someone like an Anthony going by Tony or&nbsp;Josephine by Josie, it would make it more efficient when talking to them on the phone to just put in there preferred name, rather than guessing what their "actual" name is.&nbsp; idea 2 2 1 comment http://m.getsatisfaction.com/topics/7632753 7632753 Appointment Book Rules - Reports and Utilities 2017-11-17T03:34:05Z 2017-11-17T00:32:52Z SydSportsMed http://m.getsatisfaction.com/people/7498489 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530742/FBLogo_medium.JPG sydsportsmed In the new release (17.1.5) there is now access to Appointment Book Rules via the "Reports &amp; Utilities" section of the Appointment Book.&nbsp;&nbsp;<br /><br />The release notes say "Access to the Appointment Book Rules icon in the Appointment Book Reports &amp; Utilities section is now controlled by the "System Information" user access setting."<br /><br />Can someone please show me where this specific access control is, as I cannot, for the life of me, find it.&nbsp; As of right now, everyone in our Practice has access to and can change, delete etc. appointment book rules - (insert stressed emoji here).<br /><br />I know the access has always been there, but no one (except those who knew how to use it properly) really knew where to find it before.&nbsp; Now it's right there, in the open. :( question complete 2 6 1 comment http://m.getsatisfaction.com/topics/7619425 7619425 Email Practioner when patient books via Gateway? 2017-11-17T03:26:13Z 2017-10-26T04:18:51Z Ben Kewish http://m.getsatisfaction.com/people/8011980 https://www.gravatar.com/avatar/dd91dd0b3ba720385b69a9d088aa0098?d=identicon&s=55&r=PG ben_kewish Hi Team, I was wondering if it's possible to add an "Email Practitioner" option in the Gateway Configuration window under Email tab. Currently we have all outbound emails BCC'd to our <a href="mailto:admin@xx.com" rel="nofollow">admin@xx.com</a> domain email account, which typically allows the practice owners to check appointments as they're booked. We do have occasions where a patient books overnight, and we miss the email sent to our admin account, meaning the patient may turn up and the physio may not know they had an early patient (for example).<br /><br />If we had an "BCC Email to Practitioner for outbound booking confirmations" this would add another layer of security so we don't miss these valuable appointments.<br /><br />Anyone second this idea? Or have similar issues? idea active 5 5 1 comment http://m.getsatisfaction.com/topics/7632812 7632812 Ability to control daily SMS/Email reminders via WebPlus 2017-11-17T02:59:17Z 2017-11-17T02:59:17Z Benjamin Muir http://m.getsatisfaction.com/people/7496566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518724/10423775_10153187729234783_3075906381508523918_n_medium.jpg benjamin_muir I know that you can schedule these bulk reminders ahead of time, but things change. idea 0 1 1 create http://m.getsatisfaction.com/topics/7632773 7632773 Uploading SMS Now Faster 2017-11-17T01:35:22Z 2017-11-17T01:35:22Z Gerry http://m.getsatisfaction.com/people/7412896 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10480839/IMG_2479-Version2_medium.JPG gerry_7106996 Hi all. We've made several optimisations to our SMS gateway which will speed up the uploading of SMS from Front Desk to our server.<br /><br />In particular, this will speed up the time taken when sending large numbers of SMS, for example when sending batch marketing SMS.<br /><br />This will also resolve the issue that occasionally occurs where clients are unable to connect the the SMS gateway when large numbers of SMS are being conncurrently uploaded by other users. article 0 1 1 create http://m.getsatisfaction.com/topics/7631665 7631665 Frontdesk update 2017-11-16T23:17:36Z 2017-11-15T12:00:45Z Julienne Locke http://m.getsatisfaction.com/people/7462014 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10502447/10846355_10152486041510880_4733456314037287047_n_medium.jpg julienne_locke I would love to hear any feedback from anyone who has updated to the new version of Frontdesk and the new set up of invoices and statements.&nbsp; And the impact this has had on your billing cycles and processes question 9 10 1 comment http://m.getsatisfaction.com/topics/7632235 7632235 Patient Booking Gateway pre-release 6.0.5 2017-11-16T06:45:28Z 2017-11-16T06:45:28Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Front Desk Patient Booking Gateway pre-release version 6.0.5 is now available to download from the <a href="https://www.smartsoft.com.au/support" rel="nofollow" title="Link: https://www.smartsoft.com.au/support">Support section of the Smartsoft website.</a><br /><br />This version resolves display issues on small screen sizes and when the mobile site is embedded on another webpage.&nbsp;<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/gateway_6_0_5.txt" rel="nofollow" title="Link: https://www.smartsoft.com.au/docs/changes/gateway_6_0_5.txt">Read the full list of Patient Booking Gateway changes from version 4.0.0 to 6.0.5.</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7630177 7630177 Preferred Contact Number 2017-11-16T01:35:52Z 2017-11-13T00:47:59Z Joanna http://m.getsatisfaction.com/people/7428905 https://www.gravatar.com/avatar/5a99732c6847827629f4eba2b6a23c0e?d=identicon&s=55&r=PG joanna_7122982 It would be great if there could be an option to set a default which allows all clients to have their mobile numbers set to preferred number, so that we don't have to do it manually for each new client we set up. Thanks! idea 2 2 1 comment http://m.getsatisfaction.com/topics/7613106 7613106 Ability to attach more than one documents to and email from Front Desk 2017-11-16T00:26:17Z 2017-10-17T01:52:03Z Ellee Wynne http://m.getsatisfaction.com/people/8236634 https://www.gravatar.com/avatar/066b772d7fb65be90121d52c0792841c?d=identicon&s=55&r=PG ellee_wynne Hi,<br />How can you attach more than one document to an email to a patient?&nbsp; question complete 5 7 3 comment http://m.getsatisfaction.com/topics/7631573 7631573 Tracking last appointment 2017-11-15T23:00:07Z 2017-11-15T05:55:11Z Trevor http://m.getsatisfaction.com/people/7422847 https://www.gravatar.com/avatar/bb6929c0d64fcbd63a688d7d4bb3b571?d=identicon&s=55&r=PG trevor_7116937 When doing a patient list report using patient tracking, is it possible to include the last appointment time the patient was seen? idea active 1 3 2 comment http://m.getsatisfaction.com/topics/7631481 7631481 Recall patient list 2017-11-15T22:48:53Z 2017-11-15T01:42:11Z Trevor http://m.getsatisfaction.com/people/7422847 https://www.gravatar.com/avatar/bb6929c0d64fcbd63a688d7d4bb3b571?d=identicon&s=55&r=PG trevor_7116937 Is it possible to have a list of current recall patients displayed under a menu option in the same area where the extended calendar/appointment details etc are. This would give a quick visual list rather than printing off the list. idea 1 4 2 comment