http://m.getsatisfaction.com/companies/smartsoft/topics?page=1 Topics in Smartsoft 1970-01-01T00:00:00Z 882 308 380 40 0 227 http://m.getsatisfaction.com/topics/7524073 7524073 Patient Booking Gateway pre-release 5.1.2 2017-05-23T03:44:16Z 2017-05-23T03:44:16Z Gerry http://m.getsatisfaction.com/people/7412896 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10480839/IMG_2479-Version2_medium.JPG gerry_7106996 Front Desk Patient Booking Gateway pre-release version <b>5.1.2</b> is now available to download from the <a href="https://www.smartsoft.com.au/support/" rel="nofollow" target="_blank" title="Support">Support section of the Smartsoft website.</a><br /><br />This version contains a fix for a minor display issue affecting Guest Bookings which was introduced in version 5.1.1.<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/gateway_5_1_2.txt?_ga=2.142065202.1292914082.1495510521-366935785.1475025506" rel="nofollow" target="_blank" title="Front Desk changes">Read the full list of Front Desk changes from 1.0.1 to 5.1.2</a> update 0 1 1 create http://m.getsatisfaction.com/topics/6756697 6756697 Outstanding Clinical Notes 2017-05-22T06:33:19Z 2015-08-26T03:54:02Z Janette http://m.getsatisfaction.com/people/7722246 https://www.gravatar.com/avatar/837ae406b628996124c82f3bd7b3e155?d=identicon&s=55&r=PG janette_7415879 We would find it helpful to have a report that shows clinical notes that require completion, ie there should be a clinical note that corresponds to each of the patients appointments idea pending 8 9 8 comment clinical notes http://m.getsatisfaction.com/topics/7515158 7515158 SMS failure notification 2017-05-19T03:31:35Z 2017-05-09T08:03:52Z Meaghan - KingsWilliam Natural Health Care http://m.getsatisfaction.com/people/8127246 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10782611/photo_medium.jpg meaghan_aldridge_chow Hi all,<br /><br />We noticed today that we had a lot of SMS's failing to send or are "Delivery Pending".&nbsp; I've spoken with Frontdesk and they are checking into why.&nbsp; It would seem sometimes our system just doesn't get the "Successful" message.<br /><br />However a bigger issue is that we have 1 client that we noticed is constantly failing to receive our text messages.&nbsp; The SMS is sent, but fails to deliver and 3 days later, the SMS tab shows "Delivery Failed".&nbsp; But we don't get a notification of this.&nbsp; According to FD, they only display the failure notification if it actually fails to send, not if it fails to be delivered.&nbsp; I've just spoken to this patient and it turned out that she has a new number.&nbsp; So we've been charged for messages that haven't actually gone!<br /><br />I would like to suggest a report or something that shows us "Delivery Pending" and/or "Delivery Failed" messages.&nbsp; <br /><br />We consider this really important.&nbsp; We rely on these SMS's to remind our patients of their appt.&nbsp; If they fail to turn up, we charge them.&nbsp; So it's not fair if they haven't actually received the message, is it? idea active 10 9 4 comment http://m.getsatisfaction.com/topics/7521732 7521732 Patient Booking Gateway - demonstration times available today 2017-05-19T01:42:28Z 2017-05-19T01:42:28Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 <img height="459" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1598782/12695-dvswqg_inline.png?1495157848" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1598782/12695-dvswqg_inline.png?1495157848" width="236" /><br /><br />We have some availability this afternoon to run through a quick one-on-one demonstration of the Patient Booking Gateway (PBG).<br /><br />The PBG is designed specifically for Front Desk users and is the most sophisticated online booking system available because it does the thinking of your reception staff when making appointments. <br /><br />To see how the Patient Booking Gateway can be implemented in your practice, <a href="http://smartsoft.com.au/patientbookinggateway/" rel="nofollow" title="Link: http://smartsoft.com.au/patientbookinggateway/">click here to book an online demo</a> or call our Business Care team on 1800 18 18 20 and dial 2 after the prompt. update 0 1 1 create http://m.getsatisfaction.com/topics/7521698 7521698 Smartsoft SMS Service Disruption - Friday 19/5/17 2017-05-18T23:58:41Z 2017-05-18T23:58:41Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Please note that some users may have experienced issues connecting to our SMS gateway this morning. This issue has now been resolved. update 0 1 1 create http://m.getsatisfaction.com/topics/7521683 7521683 Physiotherapist required - Unley SA 2017-05-18T23:32:32Z 2017-05-18T23:32:32Z Rachel Bruce http://m.getsatisfaction.com/people/7422712 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842578/MoveforBetterHealth_medium.jpg rachel_bruce Move Physiotherapy is offering a physiotherapist position, with up to full time hours available.<br /><br />This role provides an opportunity to join a vibrant team working at this well-established and flourishing health provider.<br /><br />Based in Unley you will work with a team of passionate health professionals who provide exceptional service to their clients.<br /><br /><a href="http://movephysio.com.au/site_files/252/downloads/Physiotherapist%20Position.pdf" rel="nofollow" target="_blank" title="Link http//movephysiocomau/site_files/252/downloads/Physiotherapist20Positionpdf">View the full details of the position and employment requirements here. </a><br /><br />Applicants<br /> will need to send their resume (including 2 references) and a cover letter to our Practice Principal, Peter Tziavrangos, at <a href="mailto:peter@movephysio.com.au" rel="nofollow">peter@movephysio.com.au</a>.<br /><br />Applications close on 30th May 2017. question 0 1 1 create http://m.getsatisfaction.com/topics/7521136 7521136 Experienced Remedial Massage Therapist required - Sydney's Northern Beaches. 2017-05-18T06:25:08Z 2017-05-18T06:25:08Z Cindy Menzies http://m.getsatisfaction.com/people/8821815 https://www.gravatar.com/avatar/4be618955dd02d5d4629213b18e464c5?d=identicon&s=55&r=PG cindy_menzies_bewt0d659mby7 Optimum Health Essentials is a busy holistic wellness clinic<br />located in Mona Vale on Sydney's Northern Beaches. We are seeking an experienced<b> Remedial Massage Therapist</b> to work all day Friday and Saturday morning. With at least 2 years’ experience, you will be joining our amazing and supportive team.<br /><br /><p><b>Please contact our Practice Manager Sarah Cowie on 02 9002 1305 or</b><b> email: <a href="mailto:sarah@optimumhealthessentials.com.au" rel="nofollow" target="_blank">sarah@optimumhealthessentials.com.au</a></b> <br /></p> question 0 1 1 create http://m.getsatisfaction.com/topics/7521042 7521042 Additional Email address option 2017-05-18T06:02:06Z 2017-05-18T01:32:06Z Jonathan Ellis Podiatry http://m.getsatisfaction.com/people/7426932 https://www.gravatar.com/avatar/ad3ead16b04456e85d1b3f63122d05ab?d=identicon&s=55&r=PG jonathan_ellis_podiatry Would it be possible to have more then one email address added to a patients file?<br />We deal with a lot of facilities that we need to send patient lists and invoices to, These require being sent to different email addresses. idea active 3 4 2 comment http://m.getsatisfaction.com/topics/6858767 6858767 NDIS online claiming through Front Desk 2017-05-17T06:16:41Z 2015-12-01T00:00:19Z Ann Murray http://m.getsatisfaction.com/people/7904192 https://www.gravatar.com/avatar/113137aaa9048509edd79261ab3a3cff?d=identicon&s=55&r=PG ann_murray <p>Would SmartSoft please consider setting up online claiming for NDIS claims in the same way that we are able to process DVA and Medicare Bulk Bill claims.&nbsp;&nbsp;When the NDIS is rolled out next year we will have to process our claims through a Provider Portal using&nbsp;individual&nbsp;AUSkeys for each staff member who will be lodging the claim.&nbsp;&nbsp;</p> idea rejected 4 3 1 comment http://m.getsatisfaction.com/topics/7518968 7518968 ‘WannaCry’ Ransomware - User Update 2017-05-17T04:50:03Z 2017-05-15T07:30:35Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 As you may be aware there is currently a large-scale cyber-attack spreading ransomware globally, with over 200,000 victims across 150 countries. The ‘WannaCry’ ransomware is particularly dangerous as it can spread rapidly across your machine and network shares, encrypting and holding your files at ransom.&nbsp;<br /><br />The ransomware is taking advantage of a vulnerability within Windows that has since been patched by Microsoft. We recommend all users install the latest available Windows Updates to decrease your vulnerability. Running additional virus protection software is recommended, but most of all users should remain vigilant when clicking links or opening attachments from unknown sources.&nbsp;<br /><br />With Front Desk running on more than 8000 machines in over 2000 businesses, I am happy to report that we have yet to see any users infected with this particular ransomware, which we believe is a good sign.<br /><br />That said, we urge our users to remain cautious - Please ensure you are:<br /><ol><li>Using up-to-date virus protection.</li><li>Performing regular Front Desk backups, storing the backup device away from the computer to ensure it isn’t infected and made unusable</li><li>Performing regular Windows Updates.</li><li>Not opening links or attachments from unknown sources.</li></ol>For further information please contact your I.T. support people. update 3 2 1 comment http://m.getsatisfaction.com/topics/7520362 7520362 We need a part time receptionist for our busy allied health practice in Randwick, NSW: 2017-05-17T04:44:02Z 2017-05-17T04:44:02Z Sarah Welling http://m.getsatisfaction.com/people/8222441 https://www.gravatar.com/avatar/84f12b8dd3dc12b9aec7dbe945fd245f?d=identicon&s=55&r=PG sarah_welling_7907247 As our&nbsp;<b>part time receptionist</b> you would be the first point of contact with our paediatric clients and their families.&nbsp; Your friendly manner, excellent communication skills, high level of organisation skills and ability to work under pressure need to shine through.&nbsp; Proficiency with practice management software and Microsoft Office Suite is required.&nbsp; Knowledge of MYOB is preferred but not essential.&nbsp; Two days per week. question 0 1 1 create http://m.getsatisfaction.com/topics/7520355 7520355 Medicare Online and Medicare Easyclaim Service Degradation 2017-05-17T04:23:58Z 2017-05-17T04:23:58Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 1:50PM ACST: The Department of Human Services has advised Smartsoft that Medicare Online and Easyclaim services are currently experiencing a degradation of service. This may affect the use of Medicare Online and Medicare Easyclaim integration within Front Desk.<br /><br />A resolution is being worked on as a priority and we will provide more information as it becomes available. article 0 1 1 create http://m.getsatisfaction.com/topics/7518902 7518902 eCommerce Integration 2017-05-17T01:03:47Z 2017-05-15T03:40:04Z Ben Kewish http://m.getsatisfaction.com/people/8011980 https://www.gravatar.com/avatar/dd91dd0b3ba720385b69a9d088aa0098?d=identicon&s=55&r=PG ben_kewish We're looking at adding eCommerce marketplace to our website to allow patients to pay online for Pilates packages, gift vouchers and equipment. Is there any software that communicates with Front desk to avoid double handling payment information? (ie payments from website are entered as unallocated credit on patient account in Front Desk) question complete 2 4 2 comment http://m.getsatisfaction.com/topics/7520285 7520285 Diary "fit to page" 2017-05-17T00:59:34Z 2017-05-17T00:21:32Z Rachel Bruce http://m.getsatisfaction.com/people/7422712 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842578/MoveforBetterHealth_medium.jpg rachel_bruce Could you develop a button or similar to make the diary "fit to page" so we could do a one click to make the <b><i>whole </i></b>diary for any given day on the screen at any one time.<br /><br />Our main reception screens are big enough to fit everything however, all other screens in the practice are smaller. When planning future rosters etc (which is done away from the reception desk) it is frustrating to have to manually change each practitioner's column size to make the diary fit on the screen plus any time that we change the view eg from whole practice to individual practitioner the column size reverts back to the default sizing which then carries over if we go back to the whole practice diary and we have to resize again.<br /><br />Whilst I am thinking about it, it would also be handy to be able to hide the side column with the calendar etc at times too. idea pending 2 4 2 comment http://m.getsatisfaction.com/topics/7444156 7444156 Health Fund Only 2017-05-15T07:36:48Z 2017-01-31T22:45:26Z SydSportsMed http://m.getsatisfaction.com/people/7498489 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530742/FBLogo_medium.JPG sydsportsmed In the instances when practitioners charge patients as "Health Fund Only", it would be helpful to have the option (a tick box?) to write-off the difference / balance as we are processing the transaction. &nbsp;<br /><br />At the moment we have to go to the "Transaction" tab and write it off after the transaction is completed - a two-step process that, when it's really busy, sometimes gets missed as staff attend a call or the next patient and forget to go back and do it later. idea active 11 13 7 comment