http://m.getsatisfaction.com/companies/smartsoft/topics?page=1 Topics in Smartsoft 1970-01-01T00:00:00Z 1231 430 491 64 0 317 http://m.getsatisfaction.com/topics/7818012 7818012 Can I Export Third Party Billing Info? 2018-11-15T03:41:19Z 2018-11-15T02:38:49Z Maryann Royes http://m.getsatisfaction.com/people/8746433 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11346469/sunset_medium.jpg maryann_royes I'm wanting a report that just has all of our third party billing information on it: Insurance Name, Address, Contact Phone, etc but I can't seem to find a report that runs just a list of who are Third Party/Insurance Companies are.... Can any one help?&nbsp; I don't want a list of clients associated with them, I just want the billers information.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks!<br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 2 2 1 comment http://m.getsatisfaction.com/topics/7404779 7404779 Official - Allied Health Recovery Request Form 2018-11-15T03:04:25Z 2016-12-21T02:25:12Z Steven http://m.getsatisfaction.com/people/7413176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970982/profile_medium.jpg steven_7107276 Smartsoft has been working with SIRA over the last few weeks to develop the latest version (August 2016) of the Allied Health Recovery Request form in a Front Desk Document format.<br /><br />We have now been given approval to distribute it to our users and have made it available to access via the following link: <a href="http://www.smartsoft.com.au/Downloads/AHRR_Form.zip" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/Downloads/AHRR_Formzip">www.smartsoft.com.au/Downloads/AHRR_Form.zip</a><br /><br />Once downloaded, you will need to extract the Front Desk Document (FDD) file and add it into Front Desk as a <b>Standard Letter Template</b>. For your convenience, instructions have been included below:<br /><br /><br />Select <b>System</b>, <b>Standard Letters<br /></b><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526510/16235-1apvuu5_inline.png?1482285802" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1526510/16235-1apvuu5_inlinepng1482285802" /><br /><br />Select<b> Add </b>to find the file on your computer.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526511/16235-vvgb02_inline.png?1482285821" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1526511/16235-vvgb02_inlinepng1482285821" /><br /><br />Select the ellipsis button&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526512/3395-1xd5x72_inline.png?1482285858" />,&nbsp;find the extracted AHRR_Form.FDD file and select <b>Open</b>. <i>The file will be downloaded and extracted to your Downloads folder by default<br /></i><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526513/3395-1p6j4ux_inline.png?1482285893" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1526513/3395-1p6j4ux_inlinepng1482285893" /><br /><br />Customise the Description if required, and then select <b>OK<br /></b><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526515/16235-v3vwwu_inline.png?1482286437" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526515/16235-v3vwwu_inline.png?1482286437" /><br /><br />The Allied Health Recovery Request form is all ready to be used.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526516/3395-1jnwhtv_inline.png?1482286465" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1526516/3395-1jnwhtv_inlinepng1482286465" /> article 3 3 1 comment http://m.getsatisfaction.com/topics/6573502 6573502 Xero Accounting Software 2018-11-14T23:50:24Z 2015-03-06T23:23:04Z Charmaine Petersen http://m.getsatisfaction.com/people/7418495 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10482191/Charmaine01_medium.jpg charmaine_petersen I was wondering when Xero will be integrated into Front Desk? I had a conversation last year with one of the technicians who mentioned it may be toward the end of 2016?P.S. This forum is a great idea. Thank you! idea active 59 37 15 comment myob, xero http://m.getsatisfaction.com/topics/7817605 7817605 Database migration to new Primary PC 2018-11-14T08:12:55Z 2018-11-14T08:01:47Z Brian Campbell http://m.getsatisfaction.com/people/9851855 https://www.gravatar.com/avatar/41bda8fbeed14750619aee23cc65f28f?d=identicon&s=55&r=PG brian_campbell_ggw3qsatsif2x The PC that was setup for the database to reside on is having issues and needs replacing. What is the best method to migrate to the new PC? question 1 2 1 comment http://m.getsatisfaction.com/topics/7817087 7817087 Medicare / DVA Online Claiming - Payment Processing Delays 2018-11-13T03:39:24Z 2018-11-13T03:39:24Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 We have received reports from users of Medicare / DVA Online Claiming that some <b alt="" name="" rel="" target="" title="" type="" value="">Payment Reports</b> are not being received within the usual time-frame.&nbsp; In Front Desk claims may appear to be <i alt="" name="" rel="" target="" title="" type="" value="">Processed</i>, however the option to <b alt="" name="" rel="" target="" title="" type="" value="">Allocate </b>is not available.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Please note this is due to potential delays in processing by Medicare / DVA, and users should be able to allocate as per normal within the next few business days.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">We recommend the following:</b><br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">DO NOT manually allocate payments for outstanding claims. The Medicare payment report is only delayed, and once received you should be able to automatically allocate the payment from the Medicare/DVA claims window.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">Continue to process Medicare / DVA payments using the 'Process' button as per usual over the following days, understanding that the payment reports are currently delayed. Please note you may need to adjust the date range in the Medicare / DVA claims window to properly process all outstanding claims.</li></ul> update 0 1 1 create http://m.getsatisfaction.com/topics/7816646 7816646 Front Desk pre-release 18.2.5 2018-11-12T03:32:28Z 2018-11-12T03:32:28Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 12/11/2018<br />Front Desk pre-release 18.2.5 is now available to download from the <a href="https://www.smartsoft.com.au/support/" rel="nofollow" title="Link: https://www.smartsoft.com.au/support/">Support section of the Smartsoft website.</a><br /><br />This version includes bug fixes, the November 2018 Medicare Benefits Schedule and improves the speed of sending SMS and email reminders when filtering by practitioner or group, especially in busy appointment books.<br /><br />If you are upgrading from version 18.0.0 or earlier, it is important that you familiarise yourself with information in the <a href="http://www.smartsoft.com.au/downloads/FrontDeskAccountingUpdateMarch2018.pdf" rel="nofollow" title="Link: http://www.smartsoft.com.au/downloads/FrontDeskAccountingUpdateMarch2018.pdf">Front Desk Accounting Update March 2018</a> document prior to updating your system.<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/18_2_5.txt" rel="nofollow" title="Link: https://www.smartsoft.com.au/docs/changes/18_2_5.txt">Read the full list of Front Desk changes from 17.0.0 to 18.2.5. </a> article 0 1 1 create http://m.getsatisfaction.com/topics/7816117 7816117 "Problem" with events since upgrading to version 18.2.4 2018-11-12T03:29:27Z 2018-11-10T07:29:14Z Joyaa Antares http://m.getsatisfaction.com/people/5979473 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481663/JoyaaNov2012Sydney_medium.jpg joyaa_antares Upgraded to 18.2.4 today and looking forward to seeing the new features.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I tried to add a patient event to a patient file.&nbsp; It's one of our own event types, "X-rays left at clinic".&nbsp; (We also have "X-rays returned to patient", etc.&nbsp; These events help us to log when x-rays come in to and leave our premises).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I added the event, clicked "OK" in the customary manner.&nbsp; Nothing happened.&nbsp; ?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Experimenting, it transpires that, under 18.2.4, when adding an event, the user is now obliged to type something into the large "Note" box.&nbsp; May I ask why this has changed?&nbsp; Our events are self-explanatory and often require no further comment.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I got around the issue today by entering a couple of full stops (..) into the Note box.&nbsp; Why the extra work?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks Crew.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Joyaa question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7002659 7002659 Signature required for Medicare Online? 2018-11-08T07:20:11Z 2016-05-12T03:09:26Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 <p>Can anyone clarify whether we&nbsp; need patients signature when using Medicare or DVA online?</p> question complete 13 14 3 comment http://m.getsatisfaction.com/topics/6683983 6683983 Different coloured indicator for SMS and Email reminders on appointment book 2018-11-08T06:53:22Z 2015-06-16T04:21:35Z KCC http://m.getsatisfaction.com/people/7590479 https://www.gravatar.com/avatar/5ef3e122e91682c99adb84730e63b720?d=identicon&s=55&r=PG kcc_7284351 idea 2 6 7 comment reminders http://m.getsatisfaction.com/topics/7815232 7815232 Appointments Report 2018-11-08T05:59:53Z 2018-11-08T05:59:53Z Helen C http://m.getsatisfaction.com/people/9845844 https://www.gravatar.com/avatar/030bafcddc8e51db58afcc99c5b3c666?d=identicon&s=55&r=PG helen_c_7xylo75i0cf34 I would like to print reports by practice group rather than selected practitioner. I produce monthly statistical reports by groups and this selection is important to obtain accurate figures.Please can you consider adding this option. Thanks. idea 0 1 1 create http://m.getsatisfaction.com/topics/7814744 7814744 Front Desk - Production Upgrades (13 November 2018) 2018-11-07T03:23:02Z 2018-11-07T03:23:02Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 We are pleased to announce that the following Front Desk upgrades have been given Production designation, meaning they have been thoroughly tested by the Smartsoft development team and have undergone real-world testing as pre-production releases. We encourage all users to upgrade to the versions below at their convenience. If you have already upgraded to the versions below, there is no need to update your software at this time.<br /><br />To download software upgrades, click the link below:<br /><a href="https://www.smartsoft.com.au/support" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/support"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760864/1527-1g126bk_inline.png?1541560566" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1760864/1527-1g126bk_inlinepng1541560566" /></a><br />&nbsp;<br /><b>Front Desk® - Practice Management System v18.2.6</b><br />New features include integrations with ANZ HealthPay and Physitrack exercise prescription software. We’ve also included an updated list of Australian postcodes, the ability to mark all messages as read when right-clicking in the Messages section of the Appointment Book and bug fixes. Users can now click the padlock icon in the toolbar to free up a user licence without having to close Front Desk.&nbsp;<br /><br />If you are upgrading from version 18.0.0 or earlier, it is important that you familiarise yourself with the <a href="http://www.smartsoft.com.au/downloads/FrontDeskAccountingUpdateMarch2018.pdf" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/downloads/FrontDeskAccountingUpdateMarch2018pdf">Front Desk Accounting Update March 2018</a> document before updating your system.<br /><br />A full list of changes and improvements in v18.2.6 can be <a href="https://www.smartsoft.com.au/docs/changes/18_2_6.txt" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/18_2_4txt">found here</a>.<br /><br /><b>Front Desk® – Web Appointment Book &amp; Insights Dashboard v7.1.1</b><br />New features include two new widget types:<br /><br />• The <b>Appointment Book Utilisation</b> widgets allow you to view what percentage of each practitioner’s working time is utilised.<br />• The <b>Patient Visit Average</b> widgets display the average number of times new patients are consulted for each practitioner.<br /><br />Other improvements include the option to view billed amounts less reductions on billing widgets, improved loading times, optimisations for large databases, relocated graph legends with the option to turn them off and improved presentation of value type widgets.&nbsp;<br /><br />For users that aren’t familiar, <a href="http://smartsoft.com.au/insightsdashboard/" rel="nofollow" target="_blank" title="Link http//smartsoftcomau/insightsdashboard/">Front</a><a href="http://smartsoft.com.au/insightsdashboard/" rel="nofollow" target="_blank" title="Link http//smartsoftcomau/insightsdashboard/"> Desk Insights Dashboard</a>&nbsp;is an advanced reporting tool that allows you to monitor the health of your business using customisable widgets such as graphs, tables and KPIs. This application is available to Front Desk users at <b>no cost</b> and provides live business intelligence information, offering flexible feedback on day-to-day business operations. The Insights Dashboard user guide can be <a href="http://www.smartsoft.com.au/docs/InsightsUserGuide.pdf" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/docs/InsightsUserGuidepdf">found here</a>.<br /><br />A full list of changes and improvements in v7.1.1 can be <a href="https://www.smartsoft.com.au/docs/changes/web_7_1_1.txt" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/web_7_1_1txt">found here</a>. <br /><br /><b>Front Desk® – Patient Booking Gateway v6.3.1</b><br />This version includes an improved appointment selection process that allows a patient to view next available appointments on their preferred date. We’ve also added the option to display a link to your practice privacy policy.<br /><br />A full list of changes and improvements in v6.3.1 can be <a href="https://www.smartsoft.com.au/docs/changes/gateway_6_3_1.txt" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/gateway_6_3_1txt">found here</a>. update 0 1 1 create http://m.getsatisfaction.com/topics/7488672 7488672 Check in kiosk 2018-11-07T00:42:22Z 2017-03-31T00:56:20Z Paul Bramley http://m.getsatisfaction.com/people/7878548 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11280747/22007990_1537239752985670_3857851910514801703_n_medium.jpg paul_bramley Our clinic is getting rather large and we have seen at our doctors surgery they use the Jayex check in kiosk for patient arrivals and to update details. Is there any chance of using a similar integration with Front Desk? idea rejected 11 12 10 comment http://m.getsatisfaction.com/topics/6694531 6694531 Item Codes - Same Code Different Fee 2018-11-07T00:41:53Z 2015-06-25T23:23:48Z Gavin http://m.getsatisfaction.com/people/7428712 https://www.gravatar.com/avatar/ef9e2f7d13bafe32b8f9d6f491be2a12?d=identicon&s=55&r=PG gavin_7122789 We have two psychologists who use the same item code but they both charge a different fee. &nbsp;Is there a way to link item code/fee to each psychologist. &nbsp;Currently we have it default to one fee and then manually change for the other psychologist for each transaction. question complete 14 13 3 comment http://m.getsatisfaction.com/topics/7813619 7813619 MIMS integrated? 2018-11-05T05:13:18Z 2018-11-03T23:54:33Z Paul Bramley http://m.getsatisfaction.com/people/7878548 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11280747/22007990_1537239752985670_3857851910514801703_n_medium.jpg paul_bramley Have recently integrated Physitrax and love how it links directly with Front Desk.&nbsp; With a lot of allied health professionals now being allowed to prescribe medication, I was wondering if a medicines information program like "MIMS Integrated" was being considered as it is already linked to other practice management programs. idea 2 2 1 comment http://m.getsatisfaction.com/topics/7813925 7813925 Deleting items in Events 2018-11-05T04:30:22Z 2018-11-05T04:30:22Z HFC Reception http://m.getsatisfaction.com/people/8243221 https://www.gravatar.com/avatar/48d777287960c0a3fcb630f07d7ad668?d=identicon&s=55&r=PG hfc_reception I would like to delete some items in Events that are irrelevant however, I can only do one at a time and not in bulk. Everytime I delete one it jumps back up to the top of the page and I have to scroll back to where I was. It is very time consuming and frustrating. Is it possible to allow us to delete in bulk, even if you do a "are you sure" pop up to allow for mistakes? TIA idea 0 1 2 create