Topics in Smartsoft 1970-01-01T00:00:00Z 1123 390 459 56 0 289 7740006 Front Desk Messenger for Android – Update v1.2.6 2018-05-24T02:56:34Z 2018-05-24T02:56:34Z Timothy tim_7104970 <a href="" rel="nofollow"><img src="" title="Image:" /></a><br /><br />Front Desk Messenger for Android v1.2.6 is now available to download from the <a href="" rel="nofollow" title="Link:">Google Play Store.</a><br /><br />This version introduces support for Android 8.0 and fixes a bug that caused the app to crash when receiving notifications on Android 4.0 and 5.0.&nbsp; article 0 1 1 create 7739512 QR code on receipt 2018-05-24T01:21:01Z 2018-05-23T08:33:53Z Tim Foran tim_foran_7505583 Just wondering if there was a way of adding a QR Code to receipts?&nbsp; question 2 2 1 comment 7733789 Automated progress exam 2018-05-23T12:22:25Z 2018-05-11T04:39:33Z Greg Bell greg_bell_b0qsi1n9pawrg Is there a way you can create an automated process whereby a patient's 5th, or 10th visit is highlighted in the appointment book. The purpose would be to do progress exams on the patients across the board at a certain visit. Not related to billing but rather for the practitioner idea 5 6 3 comment 7738839 Voice Recognition software 2018-05-22T11:35:56Z 2018-05-22T00:21:23Z bhaig bhaig Hi, I am a long time Front Desk user and am looking into starting to use Voice Recognition software. I am familiar with Dragon Naturally Speaking and am wondering if there is a particular version which I should use ie. Professional vs Medical vs other. I look forward to hearing back from anyone already using this. Thank You, Brett question complete 2 3 1 comment 7371664 Using the search function in the "Item Codes" window: "contains" rather than "begins with"? 2018-05-21T03:51:49Z 2016-12-06T03:37:31Z Mortlock Clinic mortlock_clinic Hi, I'm sorry to ask this question again. A similar one was already asked two years ago, but wasn't really answered.<br /><br />When using the search function in the "Item Codes" pop-up window, is it possible to search for a description that&nbsp;<i>contains</i> the keyword, not just&nbsp;<i>begins with</i> the keyword?&nbsp;<br /><br />For example, we stock maternity braces in our Hire Equipment, but they are called "Loving Comfort Maternity Support Belts". As a result, if the physios forget the brand name, they have a hard time finding the maternity brace amongst the item codes. They are also generally not familiar with the countless item codes, so can't really search for items efficiently by their code.<br /><br />If this is not possible at the moment, do you think it would be achievable in future updates of Front Desk? Adding a&nbsp;<i>contains the keyword</i> search function for Item Codes would be extremely helpful for us.<br /><br />Thank you for your time. I look forward to hearing back from you!<br /><br />Kind regards,<br /><br />Millie<br /><i>Administration @ Mortlock Clinic</i> idea active 5 12 9 comment 6576228 Tyro HealthPoint or HICAPS? 2018-05-21T01:21:19Z 2015-03-10T02:44:07Z Timothy tim_7104970 Smartsoft offers built-in support with both Tyro&nbsp;HealthPoint and HICAPS for Health Fund,&nbsp;EFTPOS&nbsp;and Medicare Easyclaim&nbsp;integration. We are a certified software supplier with HICAPS and the&nbsp;founding PMS software vendor to integrate with Tyro HealthPoint for the Allied Health industry.<p></p><p>Both integrations save time and reduce errors by not needing to manually type into the terminal when processing a transaction. So what is the difference between each system?</p><p><b><u>HICAPS</u></b></p><p><b>Pros</b></p><ul><li>You may already have HICAPS as it has been in the industry for many years</li><li>EFTPOS, Medicare Easyclaim, Worksafe Victoria</li><li>You do not need an internet connection</li><li>Support for the majority of health funds in Australia</li></ul><p><b>Cons</b></p><ul><li>Older style terminal using legacy com port connection to your computer generally through a supplied USB to com port adaptor.&nbsp; Occasional driver and reliability issues</li><li>You need a spare telephone line - possible additional cost</li><li>Has been slow to update their interface software in the past when operating systems have changed leaving clients unsupported</li></ul><p>&nbsp;For more information, contact HICAPS on&nbsp;1800 805 780 or email&nbsp;<a href="" rel="nofollow" target="_blank" title="Link mailtohicapssaleshicapscomau"></a></p><p><b><u>Tyro HealthPoint</u></b></p><p><b>Pros</b></p><ul><li>Better, modern terminal</li><li>Tap-to-pay (paypass) support for quick processing</li><li>No telephone line needed, connection is IP based on your office computer network</li><li>Tyro instructs settlement of funds into your nominated Australian bank account on the next banking day</li><li>Tyro is an electronic banking specialist company</li><li>Tyro is extensively used in the GP PMS industry</li><li>Inbuilt 3G backup for EFTPOS payments and Medicare Easyclaims when your clinic internet connection is down</li></ul><p><b>Cons</b></p><ul><li>You need an internet connection in your practice</li><li>Does not support some of the smaller health funds, the only fund we see being an issue is St Lukes in TAS</li><li>No Worksafe VIC claiming</li></ul><p>Which system is better for your practice may vary based on your personal circumstances.&nbsp;At this time we will continue to support both systems into the future and will be driven by consumer demand.</p><p>Our current recommendation is Tyro HealthPoint due to the modern terminal, tap-to-pay function, no telephone line requirement and the better technology used to communicate your transactions, as long as you don’t require St Lukes Health Fund claiming in TAS, Workcover VIC and you have a broadband internet connection.</p><p>&nbsp;For more information, contact Tyro on 1300 729 468 or email&nbsp;<a href="" rel="nofollow" target="_blank" title="Link mailtoalliedhealthtyrocom"></a></p> article 18 12 4 comment hicaps, interfaces, tyro 7730623 Front Desk - Pre-Release Upgrades (4 May 2018) 2018-05-21T01:05:03Z 2018-05-04T07:22:06Z Timothy tim_7104970 We are pleased to announce the following Pre-Release upgrades for the Front Desk&nbsp;suite&nbsp;of products. Pre-Release versions have gone through our full internal testing and quality assurance but limited or no external real world live testing. Pre-Release builds are made available for users wanting the most up-to-date features available.<br /><br />Front Desk software upgrades can be downloaded from the <a href="" rel="nofollow" target="_blank" title="Link wwwsmartsoftcomau/support">Support section of the Smartsoft website.</a><br /><br /><b>Front Desk Practice Management System v18.1.5</b><br /><br />This version includes several enhancements to Front Desk in relation to user login security. These include a new minimum password strength requirement, the ability for users to change their own passwords and an enforced delay between incorrect login attempts. A new "Un-issued Invoices Only" filter option has been added when issuing batch invoices as well as the ability to use account-specific letter tags in emails. This version also supports the new Front Desk Insights dashboard functionality available in Web Appointment Book v7.0.0 installation.&nbsp;<br /><br />If you are upgrading from version 18.0.0 or earlier, it is important that you familiarise yourself with information in the <a href="" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/downloads/FrontDeskAccountingUpdateMarch2018pdf">Front Desk Accounting Update March 2018 document</a> prior to updating your system.<br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/18_1_5txt">Read the full list of Front Desk changes from 17.0.0 to 18.1.5.</a><br /><br /><b>Front Desk Web Appointment Book and Insights Dashboard v7.0.2</b><br /><br />This version introduces Front Desk Insights, a customisable reporting dashboard. View appointment, billing and stock level figures in graphs, tables and setup KPI targets to help your staff keep track of their goals. Front Desk Insights can be accessed from your Web Appointment Book login screen.&nbsp;<br /><br />In the Web Appointment Book, all appointment tooltip information as displayed in Front Desk is now displayed on the mobile site after tapping an appointment.&nbsp;<br /><br /><a href="" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/docs/FrontDeskInsightsUserGuide10pdf">Click here to download the Front Desk Insights – User Guide.</a><br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/web_7_0_0txt">Read the full list of Web Appointment Book changes from version 5.0.0 to 7.0.2.</a><br /><br /><b>Front Desk Patient Booking Gateway v6.2.0</b><br /><br />This version includes improved handling when patients choose to login after starting the booking process as a guest. The Advanced Search option has also been moved to the second step of the booking process to reduce the number of step required to perform an advance search. Improved prefilling of professions when booking while logged in and various minor bug fixes.&nbsp;<br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/gateway_6_2_0txt">Read the full list of Patient Booking Gateway changes from version 4.0.0 to 6.2.0.</a> update 1 3 3 comment 7737222 Reduce your card transaction fees with Tyro Tap & Save 2018-05-18T03:07:17Z 2018-05-18T03:07:17Z Timothy tim_7104970 <a href="" rel="nofollow"><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730684/20013-1i6luqs_inlinepng1526601820" /></a><br /><br />Across the small and medium business community, business owners have become increasingly concerned about the rising cost of contactless debit payments. This has brought the current ‘tap and go’ payment system into debate by the Reserve Bank of Australia (RBA) Payments System board, urging banks to introduce innovative alternatives, like least-cost routing, that allow you to foot less of a cost for contactless debit payments. In fact, given the popularity of contactless transactions, the inability to process transactions through least-cost routing is costing the Australian economy an estimated $558 million.<br /><br />In March 2018, Australian business-only bank, Tyro launched its <a href="" rel="nofollow">Tap &amp; Save</a> feature otherwise known as least-cost routing, well ahead of the government deadline. This feature allows debit tap &amp; go transactions to be processed through the more affordable EFTPOS network.&nbsp;<br /><br />According to recent ABA statistics, Australian consumers are more ‘tap happy’ than anywhere else in the world. A whopping 82 per cent of consumers use contactless payments at least once a week. As you can imagine, this gives businesses huge potential to save on card payments by using least-cost routing.&nbsp;<br /><br /><i>Tap &amp; Save is just another way Tyro and Smartsoft are working together to pioneer solutions that reduce day-to-day costs and help you succeed.</i><br /><br /><b>How much can you save with <a href="" rel="nofollow">least-cost routing</a>?</b><br />On average, Tyro customers could save over 6% on Merchant Service Fees (MSF) through Tap &amp; Save+. The actual savings vary depending on your business' card mix, transaction volume and amount, industry and pricing plan; and you are encouraged to speak with a Tyro specialist to find out exactly how much you can save.<br />To give you an indicator of your potential savings (according to the RBA):<br /><br />- The average service fee charged on swiped debit card transactions through scheme card networks is 0.58 per cent<br />- The average service fee charged on swiped debit card transactions through eftpos is 0.26 per cent (that’s a saving of over 50 per cent!)<br /><br /><b>Why has Tyro delivered least-cost routing?</b><br />When it comes to new innovation, Tyro are keen early adopters. That’s why they are committed to making least-cost routing available to their entire customer base; and with the launch of the initiative will benefit their merchants at the expense of its own profits.&nbsp;<br /><br /><b>Already using Tyro to process health fund claims and card transactions?&nbsp;</b><br />If you are already using Tyro and you want to turn on least-cost routing, you will need to contact Tyro directly to enable the Tap &amp; Save feature on 1300 966 639.&nbsp;<br /><br /><b>Not a Tyro customer?</b><br />For new customers of Tyro, you’ll be able to opt-in via their onboarding process. Start reducing your transaction fees today by making the switch to Tyro. Speak with a Tyro specialist to see how much you can save with Tyro’s Tap &amp; Save by <a href=";id=smartsoft" rel="nofollow">entering your details here.</a><br /><br />For a limited time, Tyro is offering a $200 Digital Reward for Smartsoft customers when you apply for <a href="" rel="nofollow">Tyro EFTPOS</a> by 30 June 2018*. This reward can be redeemed at Good Food, Coles, Wish, Myer, Flight Centre, JB Hifi or Rebel.&nbsp;<br /><br />Tyro Payments Limited ACN 103 575 042 AFSL 471951 is the issuer of its own financial products. As Tyro does not take into account your personal circumstances, please consider if these products are suitable for you. You can contact Tyro on 02 8907 1700 or and access Tyro’s dispute resolution process at<br /><br />+ 6% savings on Merchant Service Fees (MSF) represents the potential savings of Tyro eligible merchants (calculated as an average), over the period December 2017 to February 2018 and was based on actual eligible transactions processed during this period. Eligible transactions are contactless debit card transactions from $15 to less than $1,000.<br /><br />*The $200 digital reward offer is only available to Smartsoft customers who are new to Tyro and apply by 30 June 2018. You must have a new ABN to Tyro (excludes merchant groups, corporate groups, buying groups or franchise groups).To be eligible to receive the $200 digital reward, Tyro must receive your completed Tyro EFTPOS Banking application by 5pm AEST 30 June 2018; you must satisfy Tyro's credit and onboarding requirements; and become a Tyro customer within 2 months from the Banking Application date. The $200 digital reward will be emailed to the email address captured on the Account 4-10 weeks after the applicant has been approved as a Tyro customer. Tyro will email the digital reward as a unique code issued by Edge Loyalty Pty Ltd to be redeemed at <a href=";Z" rel="nofollow"></a> within 1 month from the issue date. This advertised offer is not applicable or valid in conjunction with any other advertised or promotional Tyro offer. Subject to the Terms and Conditions of Digital Rewards by Edge Loyalty Pty Ltd available at <a href="" rel="nofollow" target="_blank" title="Link https//eldigitalcomau/Pdf/termspdf"></a>. Tyro may pay financial benefits and/or referral fees to our partners. article 0 1 1 create 6666426 Waiting List functionality 2018-05-18T01:15:35Z 2015-05-29T06:35:52Z Diane diane_7122826 <p>Our practice has been using the waiting list function for a number of weeks &amp; we have&nbsp;a few questions</p><p>1 - Can we add patients who are waiting for a cancellation in a group booking?</p><p>2 - Where two or more practitioners are selected, is it possible to tailor the time slots to accommodate the different time requirements of different practitioners?</p><p>3 - Is it possible for the waiting list items to automatically be removed when the time period is over?</p><p>Thanks</p><p><br /></p> idea pending 17 10 3 comment waiting list 6652604 Physitrack 2018-05-17T03:12:09Z 2015-05-15T01:23:11Z Mark Banks mark_banks_7112616 <p>As a chiropractor I'm interested in my patients doing rehab exercise to enhance their outcomes.&nbsp; Does any one use physitrack for prescribing&nbsp;rehab exercises? and can anyone find benefit in integrating this program with Frontdesk?</p> idea active 51 26 12 comment physitrack, integration 7429570 Any plans on Front Desk becoming conformant with Digital Health/My Health Record? 2018-05-17T01:39:29Z 2017-01-25T05:40:30Z Elyssa Hamad Mkali elyssa_hamad_mkali Hi there, <br /> Just wondering what SmartSoft's plans/potential timeframe for becoming My Health / Digital Health record-conformant software is? If any? With non-medical prescribing coming online, increasing adoption by pharmacies, and the complexity of care increasing (as well as increasing volumes of valuable information being included) it would be great to know when we might have access to integration with FrontDesk. <br /><br /> Many thanks! question complete 14 13 5 comment 6694531 Item Codes - Same Code Different Fee 2018-05-16T02:11:48Z 2015-06-25T23:23:48Z Gavin gavin_7122789 We have two psychologists who use the same item code but they both charge a different fee. &nbsp;Is there a way to link item code/fee to each psychologist. &nbsp;Currently we have it default to one fee and then manually change for the other psychologist for each transaction. question complete 12 12 1 comment 7735026 Stock levels report & "current level" doesnt match 2018-05-14T07:51:08Z 2018-05-14T07:46:39Z Ellee Wynne ellee_wynne I have run off the 'stock levels report' and the report states the item is 0 (well it is blank, there is no number in the column), but when I go into the item code it says 'current' there is 7.&nbsp; problem active 1 2 1 comment 6573502 Xero Accounting Software 2018-05-10T07:26:29Z 2015-03-06T23:23:04Z Charmaine Petersen charmaine_petersen I was wondering when Xero will be integrated into Front Desk? I had a conversation last year with one of the technicians who mentioned it may be toward the end of 2016?P.S. This forum is a great idea. Thank you! idea active 56 35 14 comment myob, xero 7733268 Web Appointment Book and Insights Dashboard pre-release 7.0.2 2018-05-10T06:23:00Z 2018-05-10T06:23:00Z Timothy tim_7104970 Front Desk Web Appointment Book and Insights Dashboard pre-release version 7.0.2 is now available to download from the <a href="" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/Support/">Support section of the Smartsoft website.</a><br /><br />This version significantly improves the load time of the Front Desk Insights Dashboard when running for the first time and introduces animations when loading graphs and pie charts. A privacy option, consistent with Front Desk desktop version and full screen mode have also been added to the desktop Web Appointment Book.&nbsp;<br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//wwwsmartsoftcomau/docs/changes/web_7_0_2txt">Read the full list of Web Appointment Book and Insights Dashboard changes from version 5.0.0 to 7.0.2.</a> update 0 1 1 create