http://m.getsatisfaction.com/companies/smartsoft/topics?page=1 Topics in Smartsoft 1970-01-01T00:00:00Z 1045 368 428 49 0 276 http://m.getsatisfaction.com/topics/7668824 7668824 Front Desk pre-release 18.1.0 2018-01-16T06:37:56Z 2018-01-16T06:37:56Z Gerry http://m.getsatisfaction.com/people/7412896 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10480839/IMG_2479-Version2_medium.JPG gerry_7106996 16/1/2018<br />&nbsp;<br />Front Desk pre-release <b>18.1.0</b> is now available to download from the <a href="https://www.smartsoft.com.au/support/" rel="nofollow" target="_blank" title="Support">Support section of the Smartsoft website.</a><br /><br />This version includes redesigned statements, extra options when generating invoices and statements, changes to the transactions tab on the patient file, changes to the Patient Visit Report, and other enhancements and bug fixes.<br /><br />It is important that you familiarise yourself with information in the <a href="http://www.smartsoft.com.au/downloads/FrontDeskAccountingUpdateJanuary2018.pdf?_ga=2.83553040.746515587.1516082676-366935785.1475025506" rel="nofollow" target="_blank" title="Link http//wwwsmartsoftcomau/downloads/FrontDeskAccountingUpdateJanuary2018pdf">Front Desk Accounting Update January 2018</a> document prior to updating your system.<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/18_1_0.txt" rel="nofollow" target="_blank" title="Front Desk changes">Read the full list of Front Desk changes from 17.0.0 to 18.1.0</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7666642 7666642 Lock screen & signing out 2018-01-16T02:49:54Z 2018-01-12T13:47:16Z Corio Bay Health Group http://m.getsatisfaction.com/people/8791459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11084701/CBHGLogoSquare_medium.png rachel_aik3zvunoougm <p>Are there any settings available for Front Desk to automatically lock after a certain period of inactivity, e.g. after 30 minutes of no use? </p><p>Also, can the system admin remotely log a user out if they have forgotten to do so (and not shut down the computer)?</p><p>Thanks,</p><p>Rachel</p> question complete 3 8 5 comment http://m.getsatisfaction.com/topics/7631573 7631573 Tracking last appointment 2018-01-16T01:37:33Z 2017-11-15T05:55:11Z Trevor http://m.getsatisfaction.com/people/7422847 https://www.gravatar.com/avatar/bb6929c0d64fcbd63a688d7d4bb3b571?d=identicon&s=55&r=PG trevor_7116937 When doing a patient list report using patient tracking, is it possible to include the last appointment time the patient was seen? idea complete 3 4 2 comment http://m.getsatisfaction.com/topics/7668728 7668728 Last Appointment time past, not last visit date. 2018-01-16T01:32:55Z 2018-01-16T01:32:55Z Simone Tenae Thomas http://m.getsatisfaction.com/people/9320393 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11155191/20228642_10211277354824152_1795471537648687405_n_medium.jpg simone_tenae_thomas I'd love to have a <b>letter tag</b> to include in emails that the time elapsed since a patients last visit with a given practitioner.<br /><br />Currently we send an email that says "your last appointment was on &lt;&lt;previousappointment&gt;&gt;."<br />It shows up as "your last appointment was on Wed 13 Dec 2017 5:30 pm"<br /><br /><b>I'd like it to show up as 4 weeks 6 days ago</b> (as it does when opening the patients file in the right bottom corner.)<br /><br />Thanks,<br />Simone idea 0 2 2 create http://m.getsatisfaction.com/topics/6604981 6604981 Hi has anybody compared cliniko, coreplus or other web based software against frontdesk. 2018-01-16T01:23:02Z 2015-03-30T08:05:56Z danielle http://m.getsatisfaction.com/people/7457596 https://www.gravatar.com/avatar/ef5267870802ab05f20a1722b31bf292?d=identicon&s=55&r=PG danielle_7151628 Hi has anybody compared cliniko, coreplus or other web based software against frontdesk. If yes i would be very interested in your comparison. &nbsp;esp re: costs on having it on multi devises, icloud backup, and support. &nbsp;My biggest concerns with frontdesk is having to purchase 2nd licence because i want to run it on my tablet/laptop. Still sole practitioner and receptionist. against no fees to have it on other devises with the other software companies. Been using frontdesk for 5 years, don't want to leave so tell me on pro's and con's for each software company please.&nbsp; question 16 13 2 comment http://m.getsatisfaction.com/topics/7668130 7668130 Patient Booking Gateway pre-release 6.0.7 2018-01-15T06:16:45Z 2018-01-15T06:16:45Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Front Desk Patient Booking Gateway pre-release version 6.0.7 is now available to download from <a href="https://www.smartsoft.com.au/support" rel="nofollow">the Support section of the Smartsoft website.</a><br /><br />This version includes improvements to the graphical user interface and minor bug fixes.&nbsp;<br /><br /><a href="https://www.smartsoft.com.au/docs/changes/gateway_6_0_7.txt" rel="nofollow">Read the full list of Patient Booking Gateway changes from version 4.0.0 to 6.0.7.</a> update 0 1 1 create http://m.getsatisfaction.com/topics/7666462 7666462 Requiring MSI packages for SCCM deployments 2018-01-15T02:33:33Z 2018-01-12T05:27:40Z Alex McDonald http://m.getsatisfaction.com/people/9480967 https://www.gravatar.com/avatar/cd5e6f4c09b3ea165b8a08b3d85935dc?d=identicon&s=55&r=PG alex_mcdonald_bccdw1tn3fi0q I would like to see you guys provide .MSI builds of your Frontdesk application so that we can silently deploy the installs and updates to computers via products such as SCCM and the alike.<br /><br />We find that we now have +10 devices that are in different locations around QLD and it becomes a very time consuming finding times to manually install the product.<br /><br />Is this something that will be on your roadmap in 2018? idea pending 6 5 2 comment http://m.getsatisfaction.com/topics/7320184 7320184 What is the best tablet to use with Frontdesk? 2018-01-12T00:28:49Z 2016-09-28T08:34:07Z Horizon Physio http://m.getsatisfaction.com/people/7427103 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11005703/HorizonMay2015logo_medium.jpg horizon_physio We are considering using them in the Physiotherapy practice and would love to have some feedback from other users. question complete 14 12 3 comment http://m.getsatisfaction.com/topics/7665705 7665705 Medicare Online Claiming - Service Degradation 2018-01-11T02:34:35Z 2018-01-11T02:34:35Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 <b>Update -&nbsp;</b><b>1:23PM ACDT</b><b>:</b><b> </b>Medicare Online Claiming services appear to have been restored.&nbsp;<u><b><br /><br /></b></u><b>Original Post - 1:04PM ACDT</b><b>:&nbsp;</b>Please be aware the <b>Department of Human Services</b> appear to be experiencing technical difficulties affecting <b>Medicare Online Claiming</b> services.<br /><br />Users attempting to use Medicare Online Claiming through Front Desk may receive a '<b>3001 Communication</b>' error during this outage.<br /><br />We will update this post with more information as it becomes available.&nbsp; article 0 1 1 create http://m.getsatisfaction.com/topics/7650126 7650126 Beta testers required – Front Desk version 18.1 2018-01-09T22:24:21Z 2017-12-18T02:44:23Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi all. Since the release of Front Desk version 18.0, we’ve had lots of positive feedback regarding the new accounts receivable functionality. In particular, users are loving being able to send their invoices in bulk using the Smartsoft Email Gateway, though some have raised concerns regarding the number of invoices being generated, even though they designed to be emailed as a single document. Other users have also requested to be able to produce a statement containing select invoices.<br /><br />We are working to address this feedback in Front Desk version 18.1, which will include the following changes:&nbsp;<br /><ol><li>Option to automatically consolidate invoices (joining several invoices into one invoice) that have not been previously issued (Printed, Emailed or, saved as a PDF), to reduce the number of invoices that need to be issued and paid</li><li>Reprinting individual items on invoices without reprinting all transactions on the invoice</li><li>Reprinting a selection of transactions that belong to multiple invoices in one document</li><li>Options to attach individual invoices as separate PDF files and to set a limit on how many PDFs can be attached to a single email. This will assist users that invoice the Insurance Commission of Western Australia (ICWA)</li><li>Being able to select particular invoices to appear on a statement</li></ol>We are aiming to release this version to all users in early January. In the meantime, we would like to hear from users that are interested in using a beta version of 18.1 prior to the public release. Interested users should open a support case at <a href="http://www.smartsoft.com.au/support" rel="nofollow">www.smartsoft.com.au/support</a>&nbsp;with 'Beta testing' in the description.&nbsp; article 5 3 2 comment http://m.getsatisfaction.com/topics/7661236 7661236 Audible alert when patients are 'arrived' at reception- opt in feature 2018-01-04T23:32:09Z 2018-01-04T22:03:38Z jenniferk http://m.getsatisfaction.com/people/9467995 https://www.gravatar.com/avatar/81ad7aff1f7a40ff5ec3696193633553?d=identicon&s=55&r=PG jenniferk_8s5zxyu8fwqk Hi, apologies if this is already a feature- but I dont know how to find it- I would love it if I could opt in to turn on an audible alert when a patient is checked in- so if i am busy with another patient, or paperowrk oetc, that II dont have to keep looking at the screen in my room to know when they have arrived. Jen idea pending 2 6 6 comment http://m.getsatisfaction.com/topics/7656426 7656426 Re-sequencing clinical notes 2018-01-03T23:48:04Z 2017-12-29T03:32:32Z Joyaa Antares http://m.getsatisfaction.com/people/5979473 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481663/JoyaaNov2012Sydney_medium.jpg joyaa_antares Hi All,<br />Apologies of this has been suggested before.&nbsp;&nbsp;<br />Often we have a treatment and history notes for a client dated for the same date. Sometimes the history is entered after the treatment, and then this looks a bit odd when inspecting the notes.&nbsp; It appears to reflect that the history was taken only after the treatment was given ... which usually *isn't* that case!<br />In instances like this, we'd love to be able to re-sequence those notes.&nbsp; Or have this as an Admin-only capability.<br />Appreciating this is not the best time of the year to post and expect a massive response, what do others think of this?<br />Cheers. question complete 3 3 1 comment http://m.getsatisfaction.com/topics/7656423 7656423 Appointment book: hover over app't to show practitioner 's name for "previous appointment" 2018-01-03T23:39:59Z 2017-12-29T03:26:04Z Joyaa Antares http://m.getsatisfaction.com/people/5979473 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481663/JoyaaNov2012Sydney_medium.jpg joyaa_antares Hi All,<br />I am using version 17.0.9.0&nbsp; <br />When we hover over an appointment in the appointment book, we see the next app't &amp; prac's name, and we also see the previous app't and how long ago that was.&nbsp; We'd love the "hover" to show us the prac's name for **the previous app't**.&nbsp; Is this doable?&nbsp; (Has it been implemented in later versions of TNG?)<br />Thanks and all good wishes of the season, Joyaa idea pending 2 2 1 comment http://m.getsatisfaction.com/topics/7652992 7652992 Front Desk - SMS Credit Reminder 2017-12-22T03:19:52Z 2017-12-22T03:19:52Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 As previously posted&nbsp;our office will be closed from 5.00pm today (ACDT)&nbsp;for the Christmas &amp; New Year holiday period, and will re-open at 9.00am on Tuesday, 2 January 2018.<br /><br />If you are currently low on SMS credits, please finalise any credit purchases before close of business today: <a href="https://smartsoft.com.au/order/ordersmscredits" rel="nofollow" target="_blank" title="Link https//smartsoftcomau/order/ordersmscredits">https://smartsoft.com.au/order/ordersmscredits</a><br /><br />---<br /><br />To check your current SMS balance, open <b>System Information</b> and navigate to the <b>SMS </b>tab.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1684740/24968-1xerjhl_inline.jpg?1513912732" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1684740/24968-1xerjhl_inlinejpg1513912732" /><br /><br />---<br /><br />The staff and management at Smartsoft would like to extend our best wishes for the Festive Season. article 0 1 1 create http://m.getsatisfaction.com/topics/7650819 7650819 Patient Booking Gateway - Holiday Setup 2017-12-21T22:31:29Z 2017-12-19T02:17:33Z Steven http://m.getsatisfaction.com/people/7413176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970982/profile_medium.jpg steven_7107276 As practices close for the end of year holiday period, it is important for Patient Booking Gateway users to correctly setup their Appointment Book to prevent online bookings during holiday closure hours. These instructions will assist in making sure that your Appointment Book Rules do not allow patients to book online at times when your staff are on leave over the holiday break.&nbsp;<br /><br />Setting up public holidays will rule out the diary for all practitioners and prevent online appointments from being made on these days. Please see the article below which will walk you through ruling out whole public holidays on the diary:&nbsp;<a href="https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-desk" rel="nofollow" target="_blank" title="Link https//communitysmartsoftcomau/smartsoft/topics/creating-and-editing-public-holidays-in-front-desk">https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-de...</a><br /><br />Any other unavailability must be setup as a general rule on the diary for either whole days your entire practice is closed and for individual practitioners on annual leave.&nbsp;<br /><br />In <b>System Information &gt; Appointment Book &gt; Rules</b> you will be able to clearly see which rules allow online bookings by glancing at the ‘Schedule’ column. A tick in this column indicates that appointments can be made during the times specified by the rule.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683638/2580-p06w2s_inline.png?1513649567" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1683638/2580-p06w2s_inlinepng1513649567" /><br /><br />Below is an example of a rule that will mark the entire practice as closed for several days.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683639/2580-1e4in6q_inline.png?1513649603" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1683639/2580-1e4in6q_inlinepng1513649603" /><br /><br />For a detailed guide on Appointment Rules, check out this article:&nbsp;<a href="https://community.smartsoft.com.au/smartsoft/topics/creating-rules-in-front-desk" rel="nofollow" target="_blank" title="Link https//communitysmartsoftcomau/smartsoft/topics/creating-rules-in-front-desk">https://community.smartsoft.com.au/smartsoft/topics/creating-rules-in-front-desk</a><br /><br />Patient Booking Gateway users can also update the <b>Opening Hours</b> located under <b>File &gt; Patient Booking Gateway Configuration &gt; Booking Locations</b>. This is a free text field, so you can add extra information to display for your patients who are booking online during the holiday period.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683640/2580-px2nve_inline.png?1513649736" /><br /><br />If you require assistance configuring your Appointment Book Rules, please open up a support case at:&nbsp;<a href="http://www.smartsoft.com.au/support" rel="nofollow" title="Link: http://www.smartsoft.com.au/support">www.smartsoft.com.au/support</a>&nbsp; article 2 3 1 comment