http://m.getsatisfaction.com/companies/spscommerce/topics?page=1 Topics in SPS Commerce 1970-01-01T00:00:00Z 612 329 14 77 0 248 http://m.getsatisfaction.com/topics/7777697 7777697 Indigo Po Discrepancy 2018-08-14T12:08:11Z 2018-08-14T12:08:11Z Mukesh Arora http://m.getsatisfaction.com/people/7808391 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10662796/photo_medium.jpg mukesh_arora <p alt="" name="" rel="" target="" title="" type="" value="">Dear Support</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp; We have below two po we check and found one SKU no is missing , Request to you please&nbsp;&nbsp;&nbsp;&nbsp; check &amp; advice </p><p alt="" name="" rel="" target="" title="" type="" value=""> <br alt="" name="" rel="" target="" title="" type="" value="" /></p><p alt="" name="" rel="" target="" title="" type="" value="">PO NO : 4537061862 MISSING SKU NO IS : 882709403227</p><p alt="" name="" rel="" target="" title="" type="" value=""> <br alt="" name="" rel="" target="" title="" type="" value="" /></p><p alt="" name="" rel="" target="" title="" type="" value="">PO NO : 4537036763 MISSING SKU NO IS : 882709403227</p><p alt="" name="" rel="" target="" title="" type="" value=""> <br alt="" name="" rel="" target="" title="" type="" value="" /></p> problem 0 1 1 create http://m.getsatisfaction.com/topics/7775825 7775825 how to acknowledge an order 2018-08-09T16:44:48Z 2018-08-09T16:44:48Z Rick Sabbagh http://m.getsatisfaction.com/people/9752159 https://www.gravatar.com/avatar/ef5c87e611f7360f14436c84120656fb?d=identicon&s=55&r=PG rick_sabbagh I watched the training video on how to acknowledge orders but can't see how to do it on the screen question 0 1 1 create http://m.getsatisfaction.com/topics/7775812 7775812 870 Document validation error - Please tell me what is wrong 2018-08-09T16:26:43Z 2018-08-09T16:26:43Z Rafael Tirado http://m.getsatisfaction.com/people/9752136 https://www.gravatar.com/avatar/fa6853deb6b181db755cb23f0b18520a?d=identicon&s=55&r=PG rafael_tirado <p alt="" name="" rel="" target="" title="" type="" value="">Can you please tell me more about this message:</p> <p alt="" name="" rel="" target="" title="" type="" value="">DocumentId:87000002 For Bulk Domestic - Legacy OMM, </p> <p alt="" name="" rel="" target="" title="" type="" value="">Item 1 shouldn't be sent LineSequenceNumber </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Segment: PO1 </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Element: 01 </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Element ID: 350 </p> <p alt="" name="" rel="" target="" title="" type="" value="">LineSequenceNumber </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Segment: PO1 </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Element: 01 </p> <p alt="" name="" rel="" target="" title="" type="" value="">- Element ID: 350</p> <br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/5497225 5497225 I want to print my shipping labels, but when I click on print, my printer options aren't appearing. How can we fix this? 2018-08-09T11:45:38Z 2013-07-24T19:04:37Z Michael Hicks http://m.getsatisfaction.com/people/5133023 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/9780741/Michael%20Hicks_jpg_medium.jpg michael_4833547 If you are waiting a long time for your print preview pop up box after clicking print from WebForms, you will want to try and print directly instead of spooling. Before beginning any troubleshooting, be sure to cancel any existing print jobs.<br /><br /> From your Start menu, select Devices and Printers. Right-click the printer you will use for the print job and select 'Printer Properties'. Navigate to the Advanced Tab and choose the option "Print directly to printer." <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/930996/PrintDirectly.jpg?1374692583" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/930996/PrintDirectly_inline.jpg?1374692583" /></a> <br /><br /> If the option is grayed out and you are unable to select it, you do not have administrative rights to change this setting. You will need to speak with your IT department.<br /><br /> Select "Apply" and "Ok'". Proceed to print your document from WebForms.<br /><br /> question faq faq complete 2 3 2 comment system troubleshooting, printer, print, print directly, too many printers, print screen, print options, printers http://m.getsatisfaction.com/topics/7774872 7774872 Quick Entry 2018-08-07T19:18:38Z 2018-08-07T19:18:38Z sleistner@designsdirectllc.com http://m.getsatisfaction.com/people/9749964 https://www.gravatar.com/avatar/e1328a767d82d8bf5c09f50a57af7254?d=identicon&s=55&r=PG sleistner_designsdirectllccom Training Tutorial question 0 1 1 create http://m.getsatisfaction.com/topics/7578331 7578331 Changing contact email 2018-08-03T02:23:12Z 2017-08-22T12:53:21Z Jeff Wachtel http://m.getsatisfaction.com/people/6413679 https://www.gravatar.com/avatar/79eab6c32cb79c6b422542a7ee2c057f?d=identicon&s=55&r=PG jeff_wachtel How do we change the login and contact information to SPS Commerce. question 2 3 2 comment http://m.getsatisfaction.com/topics/4993637 4993637 What does "Wrong Unit of Measure on Invoice" mean? 2018-08-02T23:42:33Z 2013-02-14T20:22:40Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user I received an error message in my WebForms inbox from Loblaw that says "Wrong Unit of Measure on Invoice" What does that mean and how can I fix this problem? question faq faq complete 2 3 1 comment 864, error message, text message, loblaw, loblaws, invoice, unit of measure, wrong unit of measure, uom, catch-weight http://m.getsatisfaction.com/topics/7772289 7772289 Integrate Additional Selling Channels & Carriers 2018-08-01T19:37:04Z 2018-08-01T19:37:04Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user <a href="https://www.spscommerce.com/partner-community/directory/" rel="nofollow" title="Link: https://www.spscommerce.com/partner-community/directory/">These certified partners</a> are SPS experts who have completed hundreds of successful integrations with the selling channels and carriers below. Everyone working in a joint effort to provide you more efficiency and automation in your supply chain. If you’re interested in automating any of the connections below just fill out the request form below and our partner will connect with you.&nbsp;&nbsp;<br /><br /><a href="https://info.shipstation.com/spscommerce" rel="nofollow">Integration Request Form</a><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1743918/13192-1b03ix4_inline.png?1533153947" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1743918/13192-1b03ix4_inline.png?1533153947" /> article 0 1 1 create http://m.getsatisfaction.com/topics/7472217 7472217 SPS Commerce's Training Center 2018-07-31T15:29:06Z 2017-03-08T15:53:50Z Customer Training & Education http://m.getsatisfaction.com/people/8983237 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11027248/SCLogo-01_medium.png customer_training_education <b>What is Training Center?</b><br />Training Center is an on-demand learning platform that is home to an ever-expanding library of training content specific to your relationship with SPS Commerce and your trading partner community.<b>&nbsp; </b>You must be an SPS Commerce Customer to receive a Training Center account.&nbsp;<b> </b>What's more? It is entirely free to you and any additional users at your company!<b><br /><br />Will there be content for every Trading Partner of mine?<br /></b>Very likely, no. As our Customer Training &amp; Education Team is creating as many partner-specific courses as possible, it does take time to create such content.&nbsp; The good news - we are releasing courses on a consistent basis!<br /><br /><b>Don't have an account?</b><br />Not to worry!&nbsp; Simply following the link to Training Center below, and select the option at the bottom of the screen stating that you are a "Current SPS Commerce customer but do not have an account."&nbsp; Simply fill out one form for each user that should have an account and we will enroll you in the relevant training materials available!<br /><br />Why wait, head there now!<br /><br /><a href="https://trainingcenter.spscommerce.com/" rel="nofollow" target="_blank" title="Link https//trainingcenterspscommercecom/">Training Center</a> article 15 10 1 comment http://m.getsatisfaction.com/topics/7771231 7771231 EOH metrics 2018-07-30T17:21:51Z 2018-07-30T17:21:51Z Nancy Pyde http://m.getsatisfaction.com/people/9742006 https://www.gravatar.com/avatar/bbe9c871b29113fe09b23207b87c5651?d=identicon&s=55&r=PG nancy_pyde Looking at On Hand units for vpn 25247, 25247P, 25247W color Tangerine year-to-date.<br alt="" name="" rel="" target="" title="" type="" value="" />Style/Color/Selling TY EOW UNITS OH metric shows total of 3075.<br alt="" name="" rel="" target="" title="" type="" value="" />UPC Performance TY WTD TOTAL UNITS OH shows total of 21.<br alt="" name="" rel="" target="" title="" type="" value="" />We onlly shipped a total of 210 units YTD to the UPC Performance metric makes sense.<br alt="" name="" rel="" target="" title="" type="" value="" />What is the 3075 unit metric??<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 1 1 create http://m.getsatisfaction.com/topics/7766955 7766955 ASN for line items that are kits and divided into multiple boxes 2018-07-29T02:05:31Z 2018-07-20T20:44:45Z Erika Espino http://m.getsatisfaction.com/people/9732486 https://www.gravatar.com/avatar/555706ef8b18da85cf0c5dfacd2ed817?d=identicon&s=55&r=PG erika_espino I have a line item that is a kit and consists of 72 pcs. We package this item in two packages (36 pcs each). How would I go about in completing the ASN for this item when it comes to noting the package type and quantity per container? the quantity we ship for this item is "1" kit not "72" pcs. question 1 2 1 comment http://m.getsatisfaction.com/topics/6564368 6564368 Document Processing Error: Invalid Relationship 2018-07-27T10:25:37Z 2015-02-27T16:03:54Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user <p>If you’ve landed on this page, chances are you have recently received the following error from SPS:</p><br /> <p><i>Error Description: Invalid Relationship. SPS Commerce does not have an active capability for your company to send this document type to the intended recipient.</i></p> <p><b>Background</b></p> <p>In order for SPS to send documents to your trading partner, we have a unique method of identifying who the document is intended for. We use what is called a Trading Partner Identifier, or TPID, that is linked to a specific trading partner relationship. Each trading partner you connect with is assigned a unique TPID. </p> <p>For example, you may be setup to send and receive the 810, 850, and 856 documents with Customer X under trading partner ID <i>123ALLSPSCOMMER</i>.&nbsp; The first 3 characters ‘123’ is Customer X’s identification number within SPS Commerce, and the other 12 characters represent your company.</p><p><br /></p> <p><b>How we determine TPIDs</b></p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You send SPS the complete TPID in your file.&nbsp; In the example data below, the complete TPID ‘123ALLSPSCOMMER’ is in the first field of a common csv formatted file.</p> <p>123ALLSPSCOMMER,5518251,HO,00,,20140604,,,,,AD,,,,20140618,,CAD,,,,,,910167,,,,,,,PRLA</p> <p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The other way the trading partner ID is determined is by using what we call cross references, or XREFs.&nbsp; You send us a unique value that corresponds to a specific trading partner, and we change that value into a valid TPID.&nbsp; For example, below you may send us the value ‘8428’ which could be a customer number, account number, or other identification number within your ERP system for Customer X.</p> <p>Internal ID = 8428</p> <p>This internal ID 8428 is for Customer X, whose ID in SPS’s system is 87P.</p> <p>We take the internal ID of 8428 and turn that into the TPID 87PALLSPSCOMMER.</p><p><br /> </p> <p><b>Cause of this Failure</b></p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You are sending a valid TPID, but the type of document you are sending with that TPID is not currently integrated. &nbsp;For example, you may be currently setup to send invoices to your trading partner with TPID 123ALLSPSCOMMER.&nbsp; However, you do not have the capability setup to send an advance ship notice from your backend system to that trading partner.</p><p><br /></p> <p><b>How to Correct and Prevent this Error</b></p> <p><i>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i><i>Are you currently implementing this connection?</i></p> <p>If you are in the process of implementing a new connection with this trading partner, please work with your implementation consultant to ensure the TPID is setup correctly.</p> <p><i>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i><i>Would you like to have this trading partner and document type setup in SPS?</i></p> <p>If you are not setup to send this document to the intended trading partner via Integration Fulfillment, but would like to, please work with your Account Executive here at SPS to get the new connection process started.</p> <p><i>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i><i>Is this occurring because of an automation or limitation within your back end system?</i></p> <p><u>Automation</u> – Please adjust the settings so your system does not send data that’s not intended for SPS.&nbsp; This can cause a delay in resolving legitimate errors for documents you <i>are</i> setup with.</p> <p><u>Limitation</u> – If you are not able to discontinue sending these files, nor do you intend to integrate this fulfillment document with SPS, please work with Fulfillment Support to recommend a solution.</p><p><br /></p> <p><b>Have Additional Questions or Need to Contact Us?</b></p> <p>Production Inquiry:&nbsp; See the top right of this page for three convenient contact channels.</p> <p>Implementation Inquiry:&nbsp; Contact your implementation consultant and/or project manager.</p> <p>New Connection Inquiry:&nbsp; Contact your Account Executive.</p> article 1 2 1 comment invalid relationship, tpid, trading partner id, trading partner identifier http://m.getsatisfaction.com/topics/7769723 7769723 SPS Commerce for GP FTP Changes 2018-07-26T20:46:39Z 2018-07-26T20:46:39Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user SPS Commerce is migrating external IP addresses at the beginning of Q4 2018. To prevent possible interruption to your organization's dataflow, please update your FTP host information prior to October 2018.<br /><br /><br /><b>OLD&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; NEW</b><br />ftp.spscommerce.net (IP: 209.46.58.24)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ftp.spscommerce.com (IP: 34.206.102.249)<br />sftp.spscommerce.net (IP: 209.46.58.24)&nbsp; &nbsp; &nbsp; &nbsp; sftp.spscommerce.com (IP: 34.202.97.24)<br />ftps.spscommerce.net (IP: 209.46.58.21)&nbsp; &nbsp; &nbsp; &nbsp; ftps.spscommerce.com (IP: 34.199.175.205)<br /><br /><br />1. Update host from the previous DNS record to the new DNS record<br />2. Verify other FTP settings are correct<br /><br /><br />If you are utilizing the CuteFTP client, please follow the below steps to complete the update:<br />1. Open CuteFTP client software<br />2. On the menu bar, click on Tools &gt; Site Manager &gt; Display Site Manager&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1742864/20719-8i73ac_inline.png?1532637903" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1742864/20719-8i73ac_inlinepng1532637903" /><br /><br />3. Update DNS record in the Host Address Field<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1742865/20714-rdw9l4_inline.png?1532637928" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1742865/20714-rdw9l4_inlinepng1532637928" /> article 0 2 1 create http://m.getsatisfaction.com/topics/7766340 7766340 PRINTING ORDERS 2018-07-19T20:38:09Z 2018-07-19T15:13:28Z ANGIE SMITH http://m.getsatisfaction.com/people/9731072 https://www.gravatar.com/avatar/eb94e22118c249ef3e9469054392721d?d=identicon&s=55&r=PG angie_smith_jnod9t3h3hcrd Product Architects<br />order #s 1460264951, 1460080471 &amp; 1460469320<br />I have several Target.com orders. I can print the shipping documents but I am unable to print the actual order. It shows a little window that says it will print momentarily but it never shows the print window. I try to reprint the order but it says the order will print when ready but it never does. problem 1 2 1 comment http://m.getsatisfaction.com/topics/7765969 7765969 EDI855 If PO103 is present, then all of PO102 must be present. What do you do when the quantity is zero? 2018-07-19T20:29:32Z 2018-07-18T18:53:51Z Ernie Woods http://m.getsatisfaction.com/people/9730083 https://www.gravatar.com/avatar/5f7bf43d498f05f301ff5c463986d3b9?d=identicon&s=55&r=PG ernie_woods EDI855 If PO103 is present, then all of PO102 must be present.&nbsp;&nbsp; What do you do when the quantity is zero? question 1 2 1 comment