http://m.getsatisfaction.com/companies/spscommerce/topics?page=1 Topics in SPS Commerce 1970-01-01T00:00:00Z 678 373 14 99 0 245 http://m.getsatisfaction.com/topics/7844908 7844908 Import failed on SalesOrder, internalID = [Failed before internalId was generated] due to: Netsuite call failed 2019-01-22T16:23:19Z 2019-01-22T16:23:19Z Terra Bitner http://m.getsatisfaction.com/people/9924136 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11374137/photo_medium.jpg terra_bitner I received the following error message this morning: <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Serial Number: PCL12040096618&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Document Originator:Nordstrom&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Document Recipient: Baby Bling&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Document Type: 850&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />PONumber: 06407046&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />TsetPurposeCode: NA&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />ShipmentID: NA<br alt="" name="" rel="" target="" title="" type="" value="" />Import failed on SalesOrder, internalID = [Failed before internalId was generated] due to: Netsuite call add failed RCRD_HAS_BEEN_CHANGED:Record has been changed <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As far as I can tell this 850 has imported successfully into NetSuite. Is it possible this if for a new store that is not mapped? If this is the case, would this still show up correct in the fulfillment portal?&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks! problem 0 1 1 create http://m.getsatisfaction.com/topics/7842267 7842267 Please clarify what is Delivery Location Number and where we can find it? We can't invoice due to error that appears when the field is empty 2019-01-16T23:02:22Z 2019-01-16T11:07:49Z Ivana Kadoić http://m.getsatisfaction.com/people/9917365 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11371451/photo_medium.jpg ivana_kadoi Please clarify what is Delivery Location Number and where we can find one? We can't invoice due to error that appears when not inserting this number. question 1 2 1 comment http://m.getsatisfaction.com/topics/6283936 6283936 Setup SCAC Codes - Standard Carrier Alpha Code 2019-01-16T22:50:14Z 2014-07-28T15:58:06Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user SCAC codes areadditional information associated with a shipping method in Great Plains.&nbsp; When you send your customers Invoices orAdvanced Shipped Notifications the SCAC code is part of the information sent tothe customer.&nbsp; It is important tocomplete the SCAC information for each shipping method that you will use for SPS for GP documents, including the special ‘DROP SHIP’ shippingmethod.&nbsp; <br /><br /> SCAC code informationfor can be entered through the shipping method setup window in GreatPlains.&nbsp; You can access this window bynavigating to Microsoft Dynamics GP -&gt; Tools -&gt; Setup -&gt; Company -&gt;Shipping Methods.&nbsp; This should bring upthe shipping method window with SCAC code information on it as well as shownbelow.<br /><br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1081463/RackMultipart20140728-20810-1c7p4ub-SCACCodes_inline.jpg?1406563020" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1081463RackMultipart20140728-20810-1c7p4ub-SCACCodes_inlinejpg1406563020" /><br /><br /><br /> If you are on GP 2010 and do not see this information thenyou need to go into ‘Alternate/Modified Forms and Windows” and make sure the SPS for GP shipping method is selected as the default window.&nbsp; If you are on GP 2013 then the SPS for GP/EDI information is access through ‘Additional -&gt; EDI Information’ atthe top of the window.<br /><br /> It is important to fill out the Description/Carrier/Carrier SCACCode and Carrier Trans Code information for the entry to be complete.&nbsp; <br /><br /> If you get an error message from SPS Commerce that ‘CarrierInformation’ is not set or not correct, this is the window which allows you toverify and enter that information.&nbsp; <br /><br /> article faq faq 3 4 1 comment sps for gp, gp, scac, standard carrier alpha code, default, dynamics, forms and windows, setup, shipping methods, tools http://m.getsatisfaction.com/topics/7842021 7842021 time clock acknowlegement to the customer is incorrect - it shows 8:18pm and we sent it 3:15pm. why is this time clock incorrect? 2019-01-15T20:29:54Z 2019-01-15T20:29:54Z Lina http://m.getsatisfaction.com/people/9916659 https://www.gravatar.com/avatar/b42fe76f98a4f1b07971c975bb442ded?d=identicon&s=55&r=PG lina_6tybwxhhr8ep9 time stamp on SPS system for submitted doc to customer is incorrect problem 0 1 1 create http://m.getsatisfaction.com/topics/7841514 7841514 Cannot locate PO 2019-01-15T17:25:20Z 2019-01-14T18:41:07Z Wendy Grimes http://m.getsatisfaction.com/people/9915266 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11370722/photo_medium.jpg wendy_grimes I received the new fulfillment documents email with PO #10000216710-0551. When I try to route this order in the Target POL system, the PO # is not matched.&nbsp; problem 1 2 1 comment http://m.getsatisfaction.com/topics/6239609 6239609 WebForms Browser Optimization and Troubleshooting 2019-01-13T09:05:51Z 2014-06-27T15:12:04Z FAQ http://m.getsatisfaction.com/people/5184861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530605/SPS-badge-blue-on-black-50x50_medium.jpg webforms_user <b><u>Overview:</u></b><br />Are you having trouble viewing orders in your account?&nbsp; Are they appearing blank when you go to view them or print them out?&nbsp; If you are having a similar issue, it may be a problem with your browser settings.&nbsp; SPS Commerce WebForms is fully supported on Internet Explorer and Mozilla Firefox, however, Google Chrome can also be leveraged using the IE tabs Add-on. Below are setting to verify/setup for each of the browsers mentioned above.<br /><br /><b><u>Internet Explorer:</u></b><br />Internet Explorer may or may not require a few specific settings in order to view documents in your WebForms account.&nbsp; It will depend on which version of IE you are using. <br /><ul><li><b>Compatibility View:</b> One step to take if you are having issues it to try viewing in compatibility view.&nbsp; You can find this option located under the tools menu.&nbsp; Please follow the steps in <a href="https://supportcenter.spscommerce.com/spscommerce/topics/blank-purchase-orders" rel="nofollow">this</a> posting if you would like assistance adding SPS Commerce to compatibility view settings.<br /></li></ul><ul><li><b>Trusted Sites:</b>&nbsp; You may need to add the SPS Commerce websites to your trusted sites. To do this go to 'Tools' then 'Internet Options.&nbsp; On this screen navigate to the security tab and click on the trusted sites check mark, then click 'Sites'. Next add the following sites (you may copy and paste): *.hosted-commerce.net&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *.spscommerce.net&nbsp;&nbsp;&nbsp;&nbsp; *.cloudfront.net&nbsp;&nbsp;&nbsp;&nbsp; You may need to un-check the 'Require server verification (https:) for all sites in this zone' box.&nbsp; Once you add these three sites, refresh your browser (you may need to restart it) and try viewing your documents.</li></ul><ul><li><b>Add-ons:</b> In order to load forms properly, you will want to verify your java plug-ins are active.&nbsp; To do this, navigate to tools, then manage add-ons.&nbsp; Here you should see two java plug-ins and they should be set to enabled.&nbsp; If you recently downloaded java you may be prompted when you load forms for the first time to enable these.<br /></li></ul><br /><br /><b><u>Firefox:</u></b><br />Mozilla Firefox is our recommended browser when using WebForms.&nbsp; Firefox requires very few settings to be adjusted in order for WebForms to function properly.&nbsp; <br /><ul><li><b>Add-ons:</b>&nbsp; Once you have java installed, you will need to make sure the java plug-ins are active.&nbsp; If you recently installed java, you should be prompted the first time you load forms to enable the java plug in.&nbsp; To check if the java plug-ins are active click the dropdown menu in the upper right-hand corner and choose 'Add-ons'. Once in this menu, choose 'Plug-ins' to view the two java plug-ins and verify they are active.<br /></li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1070906/32432-nj52bq_inline.PNG?1403880559" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images107090632432-nj52bq_inlinePNG1403880559" /><br /><br /><br /><b><u>Google Chrome:</u></b><br />Google Chrome is a versatile browser that works well with WebForms, though it is not fully supported at this time, most WebForms functions will perform perfectly in the Chrome browser.&nbsp; One known issue is viewing document stylesheets.&nbsp; Without an add-on, the documents appear blank in the printable screens.&nbsp; <br /><ul><li><b>IE Tabs Add-on</b>:&nbsp; You can view stylesheets by installing the <a href="https://supportcenter.spscommerce.com/spscommerce/topics/blank-purchase-orders" rel="nofollow" target="_blank" title="Link: https://supportcenter.spscommerce.com/spscommerce/topics/how_can_i_view_my_orders_and_other_documents_in_google_chrome">IE Tabs Add-on</a>.&nbsp; Once this add-on is added and installed, refresh your browser (you may need to restart it) and you should now be able to view/print documents.</li></ul><br />Are you having trouble loading forms?&nbsp; Do you get 'Please wait your form is loading' but no form comes up.&nbsp; <a href="https://supportcenter.spscommerce.com/spscommerce/topics/attention_webforms_customers_java_version_8_update" rel="nofollow" target="_blank" title="Link: https://supportcenter.spscommerce.com/spscommerce/topics/attention_webforms_customers_java_version_8_update">Click here to view or java troubleshooting steps.</a><br /><br />If you have any issues, please do not hesitate to contact us or post here in our Support Center! article faq faq 2 3 1 comment blank, browser, chrome, explorer, firefox, issues, not loading, troubleshoot http://m.getsatisfaction.com/topics/7828937 7828937 Error message when trying to ASN and Invoice 2019-01-09T14:43:36Z 2018-12-12T21:06:48Z Alberto http://m.getsatisfaction.com/people/9715196 https://www.gravatar.com/avatar/09a93f58cfb34b10c2099e3b59567041?d=identicon&s=55&r=PG alberto_i4wlsbs7c803f Mendez &amp; Co. - Order for Walgreens -&nbsp; Error message when trying to ASN and Invoice.<br /><br />I used IE and then Chrome with the same error. problem 1 2 1 comment http://m.getsatisfaction.com/topics/7838498 7838498 Can anyone help me understand what the N1*LW segment on the 850 document is used for? 2019-01-09T14:23:07Z 2019-01-08T00:34:51Z Maria G http://m.getsatisfaction.com/people/9907433 https://www.gravatar.com/avatar/a887d78841ba7b7e88ae911b3de5d061?d=identicon&s=55&r=PG maria_g_58mqhc08ec3kt I cannot find an example of when the N1*LW has been used in and 850 transaction. Has anyone dealt with this in their current job?<br />&nbsp; question 3 3 1 comment http://m.getsatisfaction.com/topics/7836221 7836221 How do we partial ship an order 2019-01-09T03:56:26Z 2019-01-02T21:10:02Z Proxxon Inc http://m.getsatisfaction.com/people/9902034 https://www.gravatar.com/avatar/a71e9c8f645215f96fa81ee6c298ee39?d=identicon&s=55&r=PG proxxon_inc Order #221132 (our company: Proxxon Inc.). We want to do a partial shipment of the order, how can we do that? question 2 3 2 comment http://m.getsatisfaction.com/topics/7830260 7830260 Walgreens Implementation lack of ANY PO revisions. 2019-01-09T03:40:56Z 2018-12-16T13:21:28Z mike wrobel http://m.getsatisfaction.com/people/9800587 https://www.gravatar.com/avatar/13f562ae18668722807544913cadd1e6?d=identicon&s=55&r=PG mike_wrobel When a PO is issued with multiple line items we cannot communicate back of an incorrect quantity, incorrect price or generate an order acknowledgement. For example a PO with 5 items, 1 time has an incorrect price. The only fix is to ask the client to cancel the entire PO and issue a new PO with all the items. The customer cancels the PO and issues a new PO but the canceled POs remain in SPS. I have watched training and we should be able to confirm line items on POs and transmit back to Walgreens. This is not the case.<br /><br />Then there is the problem of invoices getting stuck in the transmission. Walgreens 200k in invoices past due and not one person can assist us. question 2 3 2 comment http://m.getsatisfaction.com/topics/7837083 7837083 In the past I have ordered legal size 4 stickers to a page for printing pallet labels from your site. Where can I find this now 2019-01-07T17:41:58Z 2019-01-04T16:32:15Z Todd B Hamilton http://m.getsatisfaction.com/people/9904149 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11366483//platform/profilepic/_medium. todd_b_hamilton Blank stock for printing shipping labels. In the past I have ordered from your website but can no longer find it. Help question 1 3 2 comment http://m.getsatisfaction.com/topics/7833420 7833420 How do I get this to go through? The limitation of 19 characters for city caused this to reject initially. 2018-12-27T20:59:56Z 2018-12-25T16:32:57Z tom blasi http://m.getsatisfaction.com/people/9894759 https://www.gravatar.com/avatar/52a18224180a50b03f7683ede3e664cd?d=identicon&s=55&r=PG tom_blasi <p alt="" name="" rel="" target="" title="" type="" value="">SPS Commerce was unable to successfully process the following document:</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">Serial Number: PCL11785179125</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">Document Originator: RUSSELL STOVER CANDIES Document Recipient: Veterans Canteen Service Direct Store Document Type: 810</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">ShipToLocationNumber: 405101</p> <p alt="" name="" rel="" target="" title="" type="" value="">InvoiceDate: 2018-12-20</p> <p alt="" name="" rel="" target="" title="" type="" value="">PurchaseOrderNumber: 4049587</p> <p alt="" name="" rel="" target="" title="" type="" value="">InvoiceTotal: 760.8</p> <p alt="" name="" rel="" target="" title="" type="" value="">VendorNumber: 3183</p> <p alt="" name="" rel="" target="" title="" type="" value="">ShipToLocation: VETERANS CANTEEN SERVICE 405101</p> <p alt="" name="" rel="" target="" title="" type="" value="">InvoiceNumber: 12023893189</p> <p alt="" name="" rel="" target="" title="" type="" value="">TotalQtyInvoiced: 27</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">InvoiceNumber:12023893189&nbsp; InvoiceNumber:12023893189&nbsp; HO_InvoiceDate (Thu Dec 20 00:00:00 CST 2018) must be within 3 days (plus or minus) of the date this document was processed at SPS Commerce (Mon Dec 24 22:15:31 CST 2018)&nbsp; </p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <p alt="" name="" rel="" target="" title="" type="" value="">An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.</p> <p alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</p> <a href="mailto:tom.blasi@rstover.com" rel="nofollow">tom.blasi@rstover.com</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3 2 1 comment http://m.getsatisfaction.com/topics/7831550 7831550 There is no ship icon on PO# 7208252, can you help with that? Jen with Ruffwear. 2018-12-27T20:36:35Z 2018-12-19T15:48:45Z Jen http://m.getsatisfaction.com/people/9889656 https://www.gravatar.com/avatar/663be085da2b229fb83bd4c068d9386c?d=identicon&s=55&r=PG jen_6eulljld6yppt problem 1 2 1 comment http://m.getsatisfaction.com/topics/7828099 7828099 How to get started with system to system integration 2018-12-12T21:14:20Z 2018-12-11T01:26:47Z Garnet Miller http://m.getsatisfaction.com/people/9880401 https://www.gravatar.com/avatar/7546bda0e8c91cc533868d4a57c44111?d=identicon&s=55&r=PG garnet_miller_7772jkh0p22oi We want to start using SPS Commerce, we want to use REST APIs to interact with SPS Commerce, is there documentation on how to do this?<br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7828083 7828083 How do I invoice Tractor Supply? 2018-12-12T21:04:53Z 2018-12-11T00:30:41Z Josh Kalter http://m.getsatisfaction.com/people/9880374 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11357217//platform/profilepic/_medium. josh_kalter We recently started with Tractor Supply and we want to know how we go about invoicing them for the products we drop shipped to their customers. question 1 2 1 comment