Topics in SPS Commerce 1970-01-01T00:00:00Z 575 306 14 70 0 237 7737793 How can I cancel an advance ship notice that I made a mistake on? 2018-05-19T20:30:11Z 2018-05-19T12:05:50Z Ed Schoppman ed_schoppman I just sent an advance ship notice that has errors.&nbsp; How can I cancel it and start over, or edit the one i sent? question 1 2 1 comment 7737015 Length of Training Webinars: Fulfillment Overview & Advanced Ship Notice 2018-05-18T13:52:23Z 2018-05-17T18:59:30Z Todd Waltermire todd_waltermire I was wondering, in minutes, how long are the Fulfillment Overview &amp; Advanced Ship Notice webinars? I'd like to participate in two on the same day but their start times are only 30 minutes apart...thanks! question 1 2 1 comment 7737006 Unable to print and save Barcode Labels for Walmart 2018-05-17T21:25:43Z 2018-05-17T18:41:01Z Christina Tremblay christina_tremblay There is no longer a print option when I hover over the Barcode and I am unable to print and save the Walmart Bar Code Labels.&nbsp; Please help! question 1 2 1 comment 7736102 The Purchase Order received only lists the product Barcode, but no SKU. Can SKU data be uploaded by our customer when they place an order? 2018-05-16T11:26:40Z 2018-05-16T03:31:00Z Donna George donna_george_fq36qr3lk97n6 The Purchase Order we received only lists the product barcode and not the SKU of the product required.&nbsp; The SKU has been provided to our customer &amp; there is a SKU data label on the PO form. Can our customer upload the SKU in addition to the barcode when they place the order? question 1 2 1 comment 7735746 I am clicking on the "Get Started" button to uprade my acoount; hover nothing happens 2018-05-15T20:48:28Z 2018-05-15T15:07:48Z Max Robertson max_robertson I am clicking on the "Get Started" button to uprade my coount; hover nothing happens.....all other links on the page work except the most important one problem 4 2 1 comment 7735928 Testing & Certification FAQ Page 2018-05-15T20:24:40Z 2018-05-15T20:24:40Z FAQ webforms_user <b><u>Portal Access/Login Issue:</u><br /><br /></b><br /><b>Accepting the portal invitation/new users<br /><br /></b><ol><li>A portal invite will be sent to the main contact for the project&nbsp;</li><li>Once the invitation has been accepted. Login at <a href="" rel="nofollow" target="_blank" title="Link https//commercespscommercecom/auth/login/"></a></li><li>If you would like to add additional users, please contact <a href="" rel="nofollow" target="_blank" title="Link mailtoeditestingspscomercecom"></a> with this request</li></ol>&nbsp;<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730256/728-ds0gwa_inlinepng1526416655" /><br /><br /><b>Login for the first time<br /><br /></b><ol><li>Access login at after accepting invitation <a href="" rel="nofollow" target="_blank" title="Link https//commercespscommercecom/auth/login/"></a></li><li>The password is user created, please use the “Forgot Password?” link if needed</li><li>After entering your password, and accessing the page, select the “Testing and Certification” icon to view open projects&nbsp;</li></ol><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730257/728-p6blx6_inlinepng1526416669" /><br />&nbsp;<br /><b>Change your Password<br /><br /></b><ol><li>Access login page <a href="" rel="nofollow" target="_blank" title="Link https//commercespscommercecom/auth/login/"></a></li><li>Select “Forgot Password?”&nbsp;</li><li>Enter your email address and select “Send New Password”</li><li>You will receive an email (to the address input) with a link to reset your password</li></ol><br />&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730258/13800-292yix_inlinepng1526416681" /><br />&nbsp;<br /><b>Password Management<br /><br /></b><ol><li>Click <b>SPS Commerce</b> in the blue navigation bar at the top of the screen.</li><li>Click the <b>Settings </b>tab within Launchpad, then click <b>Password</b>.&nbsp;</li><li>Type in your current password and then your new password, following the guidelines on the right-hand side.</li><li>Once the password guidelines have been met, the criteria bubbles on the right side will turn Green. <i>(The Update Password button will not be available until all criteria are met.)</i></li><li>Click <b>Update Password</b>.</li></ol><br />&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; <img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730259/10681-12pftfw_inlinejpg1526416831" /><br />&nbsp;<br /><b>Accessing Multiple Accounts/ Multiple Companies<br /><br /></b><i>(Please note, this is for one user who is testing on behalf of multiple companies. You will need to register with <a href="" rel="nofollow" target="_blank"></a> and confirm you have access to multiple accounts before attempting the below)</i><br /><ol><li>Login to your account using your registered email address: <a href="" rel="nofollow" target="_blank" title="Link https//commercespscommercecom/auth/login/"></a></li><li>Click on the "your profile" icon in the upper right hand corner of your platform page</li><li>From there you will be able to switch between accounts <i>(in example below, SPS Commerce Demonstration is one company, and test is another)</i></li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; <img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730439/24449-16tsbwx_inlinepng1526494911" /><br /><br /><br /><br /><br /><b><u>Data Flow Issues:<br /></u></b><br />Please follow the test case matrix contained in the "<b><i>data has been sent</i></b>" email you received from <a href="" rel="nofollow" target="_blank" title="Link mailtoeditestingspscommercecom"></a>. Upon submission of a test document, you’ll need to login to your test portal (<a href="" rel="nofollow" target="_blank" title="Link https//commercespscommercecom"></a>) using your email address and password. Once logged in you’ll want to be sure to review the “Activity” tab if you do not see your documents posted under the retailer overview. Frequent reasons that documents will fail to post to portal are:<br /><br /><ol><li><b>Incorrect sender or receiver ISA or GS ID’s</b> (Make sure you’re sending to your partners TESTING ID)</li><li><b>Incorrect EDI Version</b> (5010 VS 4010 ect)</li><li><b>Incorrect PO Number.</b> Please follow test cases matrix very closely. This was contained in the original welcome email and lays out exactly which documents need to be returned against each specific PO.</li><li><b>Errors with Pack Structure/HL loops</b></li><li><b>Bad delimiters.</b> For testing purposes you’ll want to use standard common delimiters like asterisk * for element separators etc.</li><li><b>Batching documents.</b> Oftentimes batched documents will fail and will not post to testing portal.</li></ol><br /><br /> <br /><b><u>Label/Packing Slip:<br /></u></b><br /><b>Label</b>:<br />If a shipping label is required for your project (please see testing matrix), we will require a hard copy test label printed on 4x6 label stock. Please first send an electronic copy in the portal chat function or email to <a href="" rel="nofollow" target="_blank" title="Link mailtoeditestingspscommercecom"></a> for format approval, and then mail your test label to:&nbsp;<br /><br /><i>SPS Commerce, Inc.</i><br /><i>Attn: Bar Code Label Testing</i><br /><i>C/O Vendor Name / Retailer Name&nbsp;</i><br /><i>333 South Seventh Street</i><br /><i>Suite 1000</i><br /><i>Minneapolis, MN 55402 </i><br /><br /><br /><b>Packing Slip:</b><br />For Packing Slip testing, we only need an electronic copy provided either via chat, or email for formatting approval.<br /><br /><br /><br /> <b><u>Document Exemptions:</u></b><br /><br /> All vendors are expected to complete the testing scenarios in full to obtain a certified status. If a vendor lacks the capacity to map or test, the SPS Commerce Web Fulfillment solution provides a Web Portal option to satisfy retailer requirements. Please contact your Account Executive if you would like more information about SPS Commerce Web Fulfillment solution.<br /><br /> <b><u>Error messaging:</u></b><br /><br />Documents typically post to the testing portal within an hour of being sent. Error messages in the portal will point to a specific element or segment that deviates from what the retailer is expecting. Below are a few common scenarios and suggestions to help resolve. If the errors persist after sending revised documents, please reach out to the Testing and Certification team for assistance.<br /><br /><b>&nbsp;&nbsp;&nbsp;&nbsp; </b>1. <b>The error text is non-descript, or does not make sense</b>:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; <br /><ul><li>Typically, this means a required segment is missing in the document, or there is a user note that was not followed from the specifications.</li><li>&nbsp;Verify your document meets the retailer’s expectations by opening the specifications for the document in question and ensure you are meeting all mandatory requirements.</li></ul><b><b>&nbsp;&nbsp;&nbsp; </b></b>2. <b>I am not sure why my document is erroring:</b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; <br /><ul><li>Retailers commonly want to test changes or exceptions, where you will want to reference the testing grid provided in the testing has begun email for specific codes in the BAK02, or ACK01 elements.</li></ul>&nbsp; &nbsp; 3. <b>I am not sure why my 856 is erroring:</b><br /><ul><li>Ensure your pack structure is correct to what the retailer is expecting.</li><li>This information can be found in the specifications.</li></ul><br />&nbsp; article 0 1 1 create 7733749 We could not receive updated purchas order from our customer 2018-05-11T04:03:35Z 2018-05-11T02:13:29Z Shirley Chen shirley_chen_gafoqyom996ig Our customer sent us updated PO's twice but we did not receive it. Please help and advise. problem 1 2 1 comment 7732397 Unable to construct associated Transactions for this Item Fulfillment Please make the appropriate changes in your NetSuite account 2018-05-08T21:35:47Z 2018-05-08T15:03:09Z Debra Laforest debra_laforest Don't know what this error means:&nbsp; Unable to construct associated Transactions for this Item Fulfillment Please make the appropriate changes in your NetSuite account.&nbsp; NetSuite item fulfilments have been able to be created in the past for all the items on this order.&nbsp; Nothing has changed. question 1 2 1 comment 7731984 I have a new GS1 customer prefix...where/how do I configure the new value in Fulfillment? 2018-05-08T02:49:56Z 2018-05-07T18:17:30Z Dan dan_eawwwaz8isc9w question 2 3 1 comment 7729655 SIMILASAN CORPORATION Document Type: 810 2018-05-02T21:52:26Z 2018-05-02T15:10:34Z Jan Rons jan_rons I am trying to reset our password to reprocess Invoices problem 1 2 1 comment 7726981 PO Change - Acknowledgement Question 2018-04-26T21:40:39Z 2018-04-26T18:11:12Z Nancy Heater nancy_heater_6zwfzdqmn3316 If we are waiting for a PO Change to come through, do we still have to acknowledge the incorrect PO? question 1 2 1 comment 7726890 segment element error 2018-04-26T21:37:07Z 2018-04-26T15:58:40Z Zena zena_fqvrjbpwn1x7v I am trying to process several billing/invoices (43 to be exact) for orders and received back the following:<br /><br />SEGMENT ELEMENT ERROR<br />INVOICE NUMBER PO NUMBER ID POS - REF DATA COMMENTS<br />00413035 2850396074 TXI 002 - 782 0313561050000 GST SHOULD BE GT= 0% AND LT= 5% PROD<br /><br />I am a bit confused on what is being asked with GST SHOULD BE GT= 0% AND LT= 5% PROD<br /><br />HELP!<br />Thank you Zena problem 1 2 1 comment 7725415 RE: Action Required- SPS Commerce AS2 Certificate {03866339} 2018-04-24T13:50:17Z 2018-04-24T02:39:52Z Heng Hsun Liao heng_hsun_liao How can I&nbsp;do to&nbsp;close this request of the case number or respond a&nbsp;problem?&nbsp;<br /><p>Greetings,</p> <p>We have received your email and have assigned case number&nbsp;<b>03866339.</b></p> <p>If you have not yet provided a complete description of your request, please consider replying to this email with any of the following information to assist in timely resolution.</p> question 1 2 1 comment 7723257 QuickBooks Online User Guide 2018-04-19T13:03:56Z 2018-04-19T13:03:56Z FAQ webforms_user Looking for a comprehensive training resource that walks you through all there is to know about QuickBooks Online?<br />Our <a href="" rel="nofollow" title="Link:">QuickBooks Online User Guide</a> is here to help! article 0 1 1 create 7722302 Mapadoc Sage X3: How to select EDI Invoices from History 2018-04-17T20:46:54Z 2018-04-17T20:46:54Z FAQ webforms_user This article covers the steps to select an invoice (that was previous sent) from history in order to retransmit it to a trading partner. <br /><br /><b>Instructions:</b><br /><br /><ul><li>Go to Mapadoc, Activities, Send Outbound </li><li>Click on Select EDI Invoices from History</li></ul><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1725308/4804-1ofk4xf_inlinePNG1523997952" /><br /><br /><br /><br /><ul><li>Enter the invoice number(s) that need to be resent.&nbsp; </li><li>Click <b>Search</b> to select the invoices. The invoice(s) will be listed in the Section area.</li><li>Click on<b> Proceed</b>. </li><li>Go to Create <b>EDI Outbound Documents</b>, validate and create your invoices.</li></ul> article 0 1 1 create