http://m.getsatisfaction.com/companies/tm_en/topics?page=1 Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 4308 2426 55 1723 0 28 http://m.getsatisfaction.com/topics/7919915 7919915 Scheduled Scans do not perform as expected or like they used to. 2019-08-25T07:47:44Z 2019-08-23T14:48:23Z ray http://m.getsatisfaction.com/people/10191261 https://www.gravatar.com/avatar/8097698a1c05acc7e0dfa4eb97b1b4da?d=identicon&s=55&r=PG ray_8xivkcopdjopr I have been a long-time used of Trend way back in the days of PC-cillin! I have spent many, many hours with technical support to be told:<br />1. That the scan won't start unless there is an "active" user<br />2. That the scan will not start if the computer is at idle even if nothing goes "to sleep" nor hibernates. The computer, screen and disks are on all of the time.<br />3. That the scan that was skipped will start the next time a user starts to do some work.<br /><br />I'm sorry Trend you've messed up this time!<br /><br />This software is a downgrade from what I used to have in that I could:<br />1. Schedule a scan at any time, setting both the hours and minutes, no only hours<br />2. The scheduled scan does not start automatically like it used to do with user input<br /><br />My backups work to a scheduled time. Trend used to.<br /><br />It is counter-intuitive to start a backup, which is resource hungry, when the user starts to work.<br /><br />Please, please tell us that you are going to put this right.<br /><br />Ray<br />. problem 2 2 2 comment http://m.getsatisfaction.com/topics/7920071 7920071 Please get rid of pdfpro100 from my computer! 2019-08-24T22:51:39Z 2019-08-24T03:02:48Z pskoski http://m.getsatisfaction.com/people/10191969 https://www.gravatar.com/avatar/8f1ca1534014bf8ab30e7041ea7743c3?d=identicon&s=55&r=PG pskoski Windows 10 on a Dell laptop.&nbsp; Please get rid of pdfpro100. &nbsp; I think I already uninstalled the gobonefreeze &nbsp; Thanks! problem 3 3 1 comment http://m.getsatisfaction.com/topics/7920073 7920073 pdf files 2019-08-24T05:48:01Z 2019-08-24T03:22:52Z mgiardina http://m.getsatisfaction.com/people/10191987 https://www.gravatar.com/avatar/846ea365fca87136749697162b3ba332?d=identicon&s=55&r=PG mgiardina Trend will not let me use adobe acrobat/reader. &nbsp;Windows 7<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1 2 1 comment http://m.getsatisfaction.com/topics/7919573 7919573 My Monthly Security Report only showed two of the three computers you are protecting. Bill-HP01 was not included. Why? 2019-08-22T17:34:38Z 2019-08-22T16:05:26Z Bill Hanley http://m.getsatisfaction.com/people/2264049 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/6494012/muffintop_medium.jpg bill_hanley My Monthly Security Report only showed two of the three computers you are protecting. Bill-HP01 was not included. Why?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7919233 7919233 Will password manager remember passwords for sites that I do not want password manager to remember? 2019-08-21T18:56:13Z 2019-08-21T16:44:18Z rossandbeth http://m.getsatisfaction.com/people/10188128 https://www.gravatar.com/avatar/1b06be68406153c7f170bcccbbcc580b?d=identicon&s=55&r=PG rossandbeth I want to login with my password each time I visit certain sites. I dont want password manager to rememebr the password even under the hood. question 1 2 1 comment http://m.getsatisfaction.com/topics/7918951 7918951 how do i allow to run age of empires without this program closing it and other programs such as Microsoft feedback etc 2019-08-21T01:56:39Z 2019-08-20T23:56:58Z schultzyyy http://m.getsatisfaction.com/people/10186854 https://www.gravatar.com/avatar/e82cb3211bf54584a497147a7945303e?d=identicon&s=55&r=PG schultzyyy how do i allow to run age of empires without this program closing it&nbsp; and other programs such as Microsoft feedback etc<br alt="" name="" rel="" target="" title="" type="" value="" /> question 1_ts 1_ts, 4_neutral, 6_withkb, 2_performance, 3_3rdpartysoftwareissue 1 2 1 comment http://m.getsatisfaction.com/topics/7905151 7905151 Serial Number Invalid Issue 2019-08-19T21:57:04Z 2019-07-10T02:55:33Z TM_Kree http://m.getsatisfaction.com/people/9609053 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11255039/TM_Icon_medium.png katrintica We are aware of a recent Serial Number Invalid Issue that impacted a small number of our users. This issue has now been resolved. If you continue to have an issue you can post your questions here or you can contact our <a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx"><b>Technical Support</b></a> for assistance.&nbsp; update 6 5 2 comment http://m.getsatisfaction.com/topics/7916705 7916705 Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM. 2019-08-19T21:16:44Z 2019-08-14T00:36:16Z dowzerw http://m.getsatisfaction.com/people/10176339 https://www.gravatar.com/avatar/9ec8e026220fdcd71823249ce1291bf3?d=identicon&s=55&r=PG dowzerw I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up? problem 1_ts 1_ts, 2_malware active 13 5 1 comment http://m.getsatisfaction.com/topics/7918477 7918477 trend micro gone niuts 2019-08-19T20:21:49Z 2019-08-19T17:35:12Z davidcain2138 http://m.getsatisfaction.com/people/10153434 https://www.gravatar.com/avatar/a3a37dde6e536bef4ab249bb8fdf7ca6?d=identicon&s=55&r=PG davidcain2138 My Trend Micro has gone mad&nbsp; it WARNS ME&nbsp; even&nbsp; this site here is a malicious and dangerous&nbsp; site to be on so what do you do but uninstall the whole program just to shut it up and&nbsp; REALLY why dint get the bugs out way ahead of time right? so my Trend micro is a raging accusing maniac or its gone rouge&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1_ts 1_ts, 4_negative, 2_malware, 3_urlfalsedetectionissue active 1 2 1 comment http://m.getsatisfaction.com/topics/7918423 7918423 Norton is looking a lot more attractive 2019-08-19T19:53:05Z 2019-08-19T15:12:55Z melnden1 http://m.getsatisfaction.com/people/10184580 https://www.gravatar.com/avatar/dd0b560d798319f34bb7c8b150dfe647?d=identicon&s=55&r=PG melnden1 problem 6_merged 6_merged 6 3 1 comment http://m.getsatisfaction.com/topics/7918350 7918350 Disappeared from Computer 2019-08-19T18:06:12Z 2019-08-19T10:58:18Z lois.benton http://m.getsatisfaction.com/people/10184237 https://www.gravatar.com/avatar/0be3383ced3e6ec7169ada099a50c5b8?d=identicon&s=55&r=PG loisbenton Hello..This afternoon I noticed my Trend Micro Maximum Security Icon was missing - On checking it was not installed. I have just spent quite a lot of time reinstalling myTrend Micro Maximum Security.How and Why would the security be removed question 1_ts 1_ts, 4_neutral, 6_withkb, 2_install, 3_installuserawareness 1 2 1 comment http://m.getsatisfaction.com/topics/7914628 7914628 The expiration date does not appear on my screen; all it says is "Activated" but no date? 2019-08-19T17:34:16Z 2019-08-07T13:46:31Z snowdog64 http://m.getsatisfaction.com/people/10167086 https://www.gravatar.com/avatar/c9f6b647b33985e9e5dcdc17703e8014?d=identicon&s=55&r=PG snowdog64 The expiration date does not appear on my screen; all it says is "Activated" and when I click on that, I get subscription info but not the expiration date??? question 1_ts 1_ts, 4_negative, 6_withkb, 2_usingproduct, 3_bbymyaccountuserawareness active 5 4 1 comment http://m.getsatisfaction.com/topics/7913546 7913546 High CPU usage and none of the suggested actions solve the issue 2019-08-19T15:07:43Z 2019-08-04T10:16:56Z vik http://m.getsatisfaction.com/people/9875016 https://www.gravatar.com/avatar/f0bcac5e84c99d308339cd4e6aae2f67?d=identicon&s=55&r=PG vikram_soman Its been months , perhaps a year now that trend micro uses very high CPU on my home PC. I have tried all suggested options available on the forums - installing hotfix, uninstall &gt;&gt; Remove remnants&gt;&gt; Reinstall etc. Nowadays I disable TM when I have to use the PC, which defeats the purpose of having this software.<br /><br />Trend Micro : 15.0.1231<br />Windows 10 Home, Version 1803, 64 bit problem 1_ts 1_ts, 4_negative, 2_performance, 3_highcpuunknownissue 3 4 1 comment http://m.getsatisfaction.com/topics/7918294 7918294 Some issues with Dart 2019-08-19T09:20:55Z 2019-08-19T05:32:49Z hocky123 http://m.getsatisfaction.com/people/10126536 https://www.gravatar.com/avatar/df6d54fb0880a65abd5b048e1b0478c9?d=identicon&s=55&r=PG hocky123 As there are several issues generate with Dart or Javascript programming language that should be rectified by them only. To overcome these troubles can follow from <a href="https://jdocs.com/dart-vs-javascript/" rel="nofollow">Dart vs Javascript</a>&nbsp;that would be effective for them. question not_tm_related not_tm_related 1 2 1 comment http://m.getsatisfaction.com/topics/7913817 7913817 Why are there no notifications to tell me when the VPN connection has failed??? 2019-08-19T00:17:45Z 2019-08-05T11:44:48Z snrby http://m.getsatisfaction.com/people/10163729 https://www.gravatar.com/avatar/b90ed937500f3fc085bd4f108d5dd771?d=identicon&s=55&r=PG snrby Would love this program if it wasn't for the fact that I have to manually check whether or not the VPN is active. There are times when the VPN should be active and instead it is sitting idle unable to connect and there is no notification that I am unprotected. The whole point of having a VPN is to keep myself safe, so why not just tell me when there is an issue so that I can work on fixing it?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It doesn't need to be a full screen alert, but a persistent alert when connected to either an unsafe or listed access point while not connected to the VPN server would be nice. I pay you guys to provide a service, and I would like to be notified when this service is down for whatever reason instead of having to manually open the program every time I want to ensure that I am either initially connected or as happened tonight, where I was disconnected and unable to reconnect to the VPN without rebooting my laptop. problem active 8 4 1 comment