http://m.getsatisfaction.com/companies/tm_en/topics?page=1 Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 4049 2344 50 1577 0 23 http://m.getsatisfaction.com/topics/7878348 7878348 i want my websites to remember my different ids and passwords not one universal one 2019-04-23T01:45:25Z 2019-04-22T23:17:32Z adeblase http://m.getsatisfaction.com/people/10011274 https://www.gravatar.com/avatar/56f11b0b162fc125ce515bd4c6ad3670?d=identicon&s=55&r=PG adeblase idea 1_ts 1_ts 1 2 1 comment http://m.getsatisfaction.com/topics/7878131 7878131 SPAM 2019-04-22T20:15:21Z 2019-04-22T08:50:56Z perrdise http://m.getsatisfaction.com/people/10010566 https://www.gravatar.com/avatar/3e1f4571a0f91062cd7b6bd14f64ae26?d=identicon&s=55&r=PG perrdise SPAM no blocked. I've used TREND for many years and I've been very happy.&nbsp; Just now I received a warning and my computer blocked. I rang my daughter and she told me not to do anything yet. I told her there was a phone number 1800 952 179.&nbsp; She googled the number and it came up as a SPAM. I managed to close it by using the X on the upper right of the screen. My question is, why didn't TREND pick it up first?&nbsp; I'm reading what it could have done to my computer if I had followed the steps. Am I not using TREND to the full? Any advice would be helpful.&nbsp; I ran a scan straight after and still it showed nothing.&nbsp; question 3 3 1 comment http://m.getsatisfaction.com/topics/7878271 7878271 Dark Web Question 2019-04-22T20:08:40Z 2019-04-22T18:51:48Z sharryn http://m.getsatisfaction.com/people/10011086 https://www.gravatar.com/avatar/a9a9b12f601c0e2c05afcf052413b1d0?d=identicon&s=55&r=PG sharryn I received the following email in my span box: A Smitty from the Dark Web saying he has access to my account and wants over $600 to delete my info.&nbsp; What should I do? question 1 2 1 comment http://m.getsatisfaction.com/topics/7878168 7878168 Renewing subscription 2019-04-22T14:28:50Z 2019-04-22T12:53:55Z smygan42 http://m.getsatisfaction.com/people/10010789 https://www.gravatar.com/avatar/d3b126e28cff8bd816f0db257f73ce0a?d=identicon&s=55&r=PG smygan42 I just want to renew my subscription.&nbsp; I have been a client of TM for many years - why make it so difficult?&nbsp; Your renewal reminder email does not work.&nbsp; Get it together! problem 1_cs 1_cs, 2_sales, 4_negative, 3_arenrolleduserawareness 1 2 1 comment http://m.getsatisfaction.com/topics/7844799 7844799 i have a virus every time opens new tab in chrome for url //lktoday.ru/ 2019-04-22T12:21:14Z 2019-01-22T13:03:29Z mohammed.adel.87 http://m.getsatisfaction.com/people/9923905 https://www.gravatar.com/avatar/35448c7fb7a84e415712529f984a352a?d=identicon&s=55&r=PG mohammedadel87 I have installed Trend Micro Anitvirus+ and download all latest updates however every 1 hour the chrome trying to open below url&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />//lktoday.ru/<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3 4 2 comment http://m.getsatisfaction.com/topics/7878082 7878082 2019 Trend renewal install 2019-04-22T06:06:31Z 2019-04-22T02:58:55Z Greg http://m.getsatisfaction.com/people/10010301 https://www.gravatar.com/avatar/9966e1ffea6ae08b94195ea10b29e4c9?d=identicon&s=55&r=PG grevic16 Renewed Trend and now have 2 of the same computer where it askes you to protect another device. One is activated with this upgrade, and the other from 2017. Cannot remove the older one, but both naming the same computer.<br alt="" name="" rel="" target="" title="" type="" value="" /> question 1_ts 1_ts, 4_neutral, 2_install 3 2 1 comment http://m.getsatisfaction.com/topics/7878074 7878074 WINDOWS DEFENDER UPDATE 2019-04-22T02:15:22Z 2019-04-22T01:39:28Z greg http://m.getsatisfaction.com/people/9966778 https://www.gravatar.com/avatar/e80c84b46e2b02a5815ea0df7684a33e?d=identicon&s=55&r=PG greg_4zmpzh3mitguk We are using WFBSS and since i installed the software, windows defender stop sending updates already. i want TM working to protect my computer but also i want to receive latest updates windows defender.... is it ok to turn off TM from time to time&nbsp; so that windows defender can do the updating of the antivirus. thanks question 6_endorsedtocorp 6_endorsedtocorp 1 2 1 comment http://m.getsatisfaction.com/topics/7877858 7877858 Mobile Security is using battery - NOTICE 2019-04-22T00:43:06Z 2019-04-21T00:20:43Z jtannoch http://m.getsatisfaction.com/people/10009642 https://www.gravatar.com/avatar/1bdd41ef563efff42388e1babdab47c6?d=identicon&s=55&r=PG jtannoch On my new Huawei nova 3e I continually get the message that Mobile Security (Trend Micro) is using battery. Perhaps this mobile has its own mobile security?&nbsp; Perhaps I should uninstall TMMS?&nbsp; I last year bought a new computer and don't run TM on it even though I've paid for it until September 2019, because it was interfering with the Microsoft Security.&nbsp; On the advice of the IT person who set it up. question 1_ts 1_ts 5 2 1 comment http://m.getsatisfaction.com/topics/7877477 7877477 Tren is not blocking a SPAM news site : 1mirnews24.com 2019-04-19T12:46:00Z 2019-04-19T09:57:31Z David Leahy http://m.getsatisfaction.com/people/8796143 https://www.gravatar.com/avatar/1926b619cf0a61553ae1d19d4ea3437c?d=identicon&s=55&r=PG david_leahy_4j4v0q0wbdwfx This SPAM site not being blocked problem 1_ts 1_ts 1 2 1 comment http://m.getsatisfaction.com/topics/7876677 7876677 Trendmicro not really excluding programs 2019-04-17T04:39:13Z 2019-04-16T23:59:23Z robloxgamer25394 http://m.getsatisfaction.com/people/10005907 https://www.gravatar.com/avatar/3c627ed49d8edc27945d1a6912133e05?d=identicon&s=55&r=PG robloxgamer25394 I just bought an one year license of Trend Micro Maximum Security 2019 and I realized I'm encountering issues with file exclusions. The issue is that it will exclude the folder and files but when I run the file it will instantly delete it. The sole purpose of the purchase of this software was to get enhanced security but not disabling it while using some of my applications. I just need help with excluding the application completely along with its files so when the application does any "malicious" tasks, it won't delete the application completely.<br /><br />Device model: HP Pavilion 570-p026<br />OS: Windows 10 Enterprise<br />Version: 15.0.1212 problem 1 2 1 comment http://m.getsatisfaction.com/topics/7876674 7876674 Access Problem 2019-04-17T00:19:04Z 2019-04-16T23:47:53Z lvez http://m.getsatisfaction.com/people/10005902 https://www.gravatar.com/avatar/0dc3a5e97313625b1c467b9888987c0a?d=identicon&s=55&r=PG lvez <br alt="" name="" rel="" target="" title="" type="" value="" />I have problem accessing some of the&nbsp;websites like Qantas,&nbsp;as your program prevents it. <br alt="" name="" rel="" target="" title="" type="" value="" />How can I temporarily switch it off? Or perhaps there's another solution that you can offer? problem 1_ts 1_ts 1 2 1 comment http://m.getsatisfaction.com/topics/7876591 7876591 "power-shell x" 2019-04-16T21:24:28Z 2019-04-16T19:40:04Z cwsmith1 http://m.getsatisfaction.com/people/10005760 https://www.gravatar.com/avatar/f4b73dbb8cc37d01735f983f61d95973?d=identicon&s=55&r=PG cwsmith1 I keep getting pop ups asking if I want to block "power-shell x" . Since I do not know what that is, but I suspect it is a Trojan Horse, I always say yes. I have scanned several times since I began getting the pop up messages and am told I have no problems, but why do the pop up keep occuring? question 1 2 1 comment http://m.getsatisfaction.com/topics/7875148 7875148 Edge Extension additional license required. 2019-04-16T12:27:46Z 2019-04-12T12:14:59Z shbotts62 http://m.getsatisfaction.com/people/10002134 https://www.gravatar.com/avatar/ebacf4169fc8896e679ad817a7296829?d=identicon&s=55&r=PG shbotts62 I have just installed the extension for Microsoft Edge but it's asking to transfer a license. I have Trend Maximum Security that protect three devices. Why can't I install the Edge Extension on the same three devices? Your support tried selling me another Trend Maximum Security license to do so. Your advertising states that the Edge extension is included in Maximum Security but every installation is counted as a new device. question 1_ts 1_ts, 2_usingproduct 7 4 1 comment http://m.getsatisfaction.com/topics/7875786 7875786 Accidental click 2019-04-14T21:56:16Z 2019-04-14T13:24:03Z chollins http://m.getsatisfaction.com/people/10003382 https://www.gravatar.com/avatar/69a2642c52d0bd5f713efb696134289e?d=identicon&s=55&r=PG chollins_jesy7hrevd6b3 question 1 2 1 comment http://m.getsatisfaction.com/topics/7875424 7875424 KB4493509 2019-04-14T21:50:45Z 2019-04-13T00:01:26Z pns http://m.getsatisfaction.com/people/10002677 https://www.gravatar.com/avatar/1ab7fc35f005acf1e730816588f5bda0?d=identicon&s=55&r=PG pns_1xpio9ntj1vkc Windows 10 x64 failed to install "2019-04 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4493509)". The PC continuously looped its attempt to install the update, activating the fan on my normally silent fully SSD system. I turned of TM Max Security (until next reboot) having downloaded the mauls update from the MS site. The manual install worked fine with TM unloaded. The updated completed fine on the required restart. The PC is now silent again and TM back up and running. Just thought you'd like to know...&nbsp; problem 1_ts 1_ts 1 2 1 comment