Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 2587 1620 15 919 0 15 7671997 Ridiculous pop-ups offering continuous protection. 2018-01-21T11:17:46Z 2018-01-21T03:23:57Z alanbayham123 alanbayham123 Advertising is cool, but this needs to go away! question active 1 2 1 comment 7672001 This program sucks!!! Bombs Win10, can't automatically repair. WFT!!! 2018-01-21T11:08:56Z 2018-01-21T03:36:22Z fleerbrt fleerbrt I have tried to install TrendMicro Maximum &nbsp;2 times on a WIN 10 Dell M4700 in the last few days, Both times it has said it was uninstalling stuff, but it seems to have uninstalled critical components of WIN10 instead.&nbsp; I just paid an IT guy $100 to fix the first time, and now it does it AGAIN on a functioning system. problem active 1 2 1 comment 7671993 I need to change my email address, how can i do this? 2018-01-21T11:01:24Z 2018-01-21T03:06:10Z molou molou question active 1 2 1 comment 7671388 Redirecting Virus 2018-01-21T01:23:00Z 2018-01-19T20:43:40Z Honest aavaazshab I had redirecting virus problem. When I was clicking on anything on the page, random pages were displaying. Finally I found the virus name from google which is redirecting virus. The Trend Micro Maximum security was not able to find it. Someone suggested me to use Malwarebytes andti Malware. I did so and now the virus is removed. I want to share this experience for the community to report it so that it could be fixed by Trend Micro. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 3 3 1 comment 7671908 no praise for trend micro 2018-01-21T01:19:02Z 2018-01-20T22:25:39Z jaymarriagedds jaymarriagedds problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 2 3 1 comment 7657625 My scan has stopped at 79 % and I cant get it to finish. How do I fix this 2018-01-21T01:15:59Z 2017-12-31T05:35:46Z gramer8 gramer8 problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 3_hot_issue complete 3 4 2 comment 7671778 Purchasing Mobile security --- a horrible time wasting experience 2018-01-21T00:57:44Z 2018-01-20T18:16:31Z caz66x caz66x I've been trying to purchase Trend MicroTM Mobile Security - Personal Edition 2-yr. I continue to receive this error . <br /><br /> "An error occurred while validating your entries. Please correct the data in the highlighted fields below"<br /><br /> there are no highlighted fields to correct. This has become an extremely horrible experience. I've spent 20 minutes trying to check out, re-enter the info. Now I'm writing support, simply wasting my time. This should have taken 3-minutes. question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_cs 1 2 1 comment 7671530 Trend Micro Installation Failure Due to Kaspersky Virus Scanner 2018-01-20T07:12:43Z 2018-01-20T03:32:42Z chasbaer chasbaer I upgraded to High Sierra. Trend Micro AV broke. I downloaded the new installer, and during the install preparation I get a message "Unable to install Trend Micro AntiVirus. You must remove the security software shown below from your Mac before installing Trend Micro Antivirus; Kaspersky Virus Scanner". I had a free scanner app installed from them, uninstalled it, rebooted, and tried again. Got same message. Used Finder to remove any traces in libraries etc. Rebooted. Tried again. Same message. What are my options? Thank you very much. question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment 7671159 No Access Rights... 2018-01-20T04:40:21Z 2018-01-19T15:06:30Z j.hardmeier jhardmeier Hi,<br /> I tried tried the Maximum security suite for 2 weeks now and had no problems. Today I bought a serial number and activated it and since then I cannot draw photos from the explorer into Indesign.<br /> I gathered that has to do with the Folder Security Feature, but when I disabled it, it didn't work either (Adobe Indesign tells me, I had not enough rights to do what I wanted to.<br /><br /> Now theres two problems: <br /> 1.) I cannot work this way.<br /> 2.) I tried out the suite to make sure it doesn't bother me too much - why does it things it didn't in trial mode? Are there other tools that were only activated after I registered?<br /><br /> And then there is the problem with adding to the program whitelist: You could AT LEAST provide a list of the installed programs... And there should also be a message when you block something where I could add that program directly...<br /><br /> Thank you for any insight<br /><br /> Regards<br /> Johannes question 4_solved_in_public 4_solved_in_public, 3_replied, 1_case_ts complete 3 3 1 comment 7670979 outlook 2016 become hang after install Trend Micro AV 2018-01-20T03:12:46Z 2018-01-19T07:14:18Z eddie eddie_g84oy0rvh0z38 outlook 2016 become hang after install Trend Micro AV problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 2 3 1 comment 7671126 Best Buy sends emails to users of Kaspersky to switch over to TrendMicro 2018-01-20T01:08:10Z 2018-01-19T14:04:17Z sloshnmosh1 sloshnmosh1 <p>So Trend Micro jumps on the&nbsp;&nbsp;bandwagon to discredit Kaspersky over government fears of "Russian hacking" by offering free Trend Micro to users of Kaspersky antivirus?.</p><p>The only proof (up until today that is) of Kaspersky and "hacking" was our own CIA forging Kaspersky certificates: <a href="" rel="nofollow" target="_blank" title="Link https//wwwtheregistercouk/2017/11/10/cia_kaspersky_fake_certs_ploy/"></a></p><p>And now it appears that the whole "Russia" thing is a sham put forth by the Deep State!</p><p>#ReleaseTheMemo</p><p><a href="" rel="nofollow" title="Link:"></a></p><p>"Security" companies should work together not try and discredit others.</p><p>I am now purging your product and all your suspicious certificates from all my devices.</p><p><br /></p> question 3_investigation 3_investigation, 3_working_on_reply, 7_best_buy_customer active 3 4 1 comment 7521056 Flashplayer.hta redirect 2018-01-19T20:51:32Z 2017-05-18T01:56:40Z trossiv trossiv <p>Almost daily, while in Yahoo mostly, I have been getting redirected in IE 11 with a fake Adobe Flash Player message saying "Your flash player may be out of date" with a selection box&nbsp;asking what do I want to do with FlashPlayer.hta - &nbsp;'Open', 'Save' or 'Save As'.&nbsp; The file says it's 1.43kb and this time the re-direct shows a web address of I've seen different sites listed each time. I close IE using task manger and do a full scan of my Windows 10 PC but the scan comes back complete.&nbsp; </p><p><br /></p><p>Any ideas what this is and how to resolve it? Is the redirect happening due to a malicious&nbsp;ad? </p><p><br /></p><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1598263/RackMultipart20170518-68978-oriv7p-Flashplayer_redirect_inlinejpg1495072484" /> problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 5 5 1 comment 7671349 how to 2018-01-19T20:31:56Z 2018-01-19T19:48:41Z dolphins121804 dolphins121804 How do I use my Password Manager question 3_wait_for_customer 3_wait_for_customer, 1_case_ts active 2 3 1 comment 7671128 godaddy 2018-01-19T15:06:31Z 2018-01-19T14:12:19Z patrick.luk patrickluk Anyone know how to configure Password manager with Godaddy login ? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment 7630744 Continuous Protection Plan 2018-01-19T15:05:46Z 2017-11-13T23:13:19Z Ronald ronald_dx94zykloj84w I keep getting the pop-up for&nbsp;Continuous Protection Plan after I just installed TM.&nbsp; TM through Digital River is trying to sell me another year of subscription and trying to put me on the&nbsp;continuous protection plan.&nbsp; Problem is this won't go away, and it keeps popping up every day.&nbsp; Very annoying.&nbsp; How can I stop it and get rid of it?<br />I am running Windows 7 Pro, have TM Premium/Max Security.<br />Talking to tech support, he says to turn&nbsp;on Mute Mode and select 24 hours.&nbsp; But it seems threat detection pop-ups and scheduled scans are delayed during the mute mode. So that cannot be a good thing! problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_cs complete 12 11 3 comment