Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 3594 2165 36 1330 0 18 7808134 freeliveradio 2018-10-24T00:21:16Z 2018-10-23T00:38:23Z john john_7c0c8g7fqfo56 Remove; question 5 4 1 comment 7808646 i have renewed my subscription but it wont download. i have tried to contact you with no luck! 2018-10-24T00:14:27Z 2018-10-24T00:14:27Z salubrious66 salubrious66 trend micro maximum security&nbsp;<br />laptop lenovo problem 0 1 1 create 7808305 How do I stop the "renew now" Trend Micro pop-ups? I have renewed the subscription already. 2018-10-23T19:25:03Z 2018-10-23T12:14:02Z Thelma paulthelmawong I have renewed my subscription. But almost everyday I still get pop ups reminding that my subscription is expiring and I need to renew. How shall I solve this problem? question 1 2 1 comment 7808138 latest upgrade 15.0.1172 2018-10-23T18:23:28Z 2018-10-23T00:53:27Z bandnfodor bandnfodor Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new&nbsp;15.0.1172 upgrade was successfully installed.&nbsp; I restarted computer, of course, and ran a quick scan.&nbsp; Still the "x" is showing in the Security Window icon in the task bar. problem 12 4 1 comment 7807679 can the program be shut off temporarily to install other software or fixes 2018-10-22T19:27:05Z 2018-10-22T05:44:31Z montgoj7 montgoj7 New User question question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 4 5 1 comment 7807666 re: pay guard 2018-10-22T19:11:00Z 2018-10-22T04:21:02Z comexpress comexpress Hi,<br />last night my Viasa CC was charged without my knowledge for $150.83<br />I have Pay Guard active, how possible? problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 1 2 1 comment 7805291 extortion e-mail 2018-10-22T00:29:50Z 2018-10-16T12:49:34Z f.baldwin fbaldwin I received an extortion e-mail containing an old password of mine. It says "Wh‌en you w‌ere vi‌ewi‌ng vi‌d‌eos, yo‌ur bro‌wser bega‌n functi‌o‌ni‌ng a‌s a R‌emo‌t‌e contro‌l D‌eskto‌p tha‌t ha‌s a‌ k‌eylo‌gg‌er which provi‌d‌ed me a‌cc‌essi‌bi‌lity to‌ your displa‌y scr‌een and w‌eb ca‌m. immediat‌ely a‌ft‌er tha‌t, my so‌ftwar‌e coll‌ect‌ed your ‌enti‌r‌e co‌nta‌cts fro‌m yo‌ur M‌esseng‌er, Fa‌c‌ebo‌o‌k, a‌nd ‌ema‌il ." It asks for $7,000. Any comments? question 3_replied 3_replied, 1_case_ts complete 7 7 3 comment 7801187 why has trend install pay guard and how do i delete it 2018-10-21T22:35:47Z 2018-10-06T12:37:47Z tomsmelb tomsmelb not what i expect from trend problem 4_solved_by_c2c 4_solved_by_c2c, 4_solved_in_public, 1_case_ts pending 11 6 1 comment 7807552 PayGuard default browser is incorrect 2018-10-21T21:11:45Z 2018-10-21T19:40:16Z Jim Geisman jim_geisman Where do you set the default browser in TM? When I open PayGuard, it defaults to IE even though my default browser is FF.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment 7796884 Information About High Disk Activity of Trend Micro Anti Malware Solution Platform 2018-10-21T11:44:20Z 2018-09-25T22:36:45Z TM_X josephine_hipolito Hi,<br />&nbsp;<br />We have been receiving a number of reported cases of slow computer performance and high disk activity of Trend Micro Anti Malware Solution Platform. This happens due to either of the following:&nbsp;<br /><br /><ol><li>Conflicting programs are installed on the computer&nbsp;</li><li>Computer is possibly infected by malware&nbsp;</li><li>Environment issue (e.g. outdated operating system, device specifications, etc.)</li><li>Corrupted Trend Micro components</li></ol><br />To solve this, please follow the instructions in this link:<br /><br /><b><a href="" rel="nofollow" target="_blank" title="Link:">Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe</a></b><br />&nbsp;<br />Please note that following the troubleshooting steps requires time and effort. If you need support members to help you with the steps, we recommend that you contact support here:&nbsp;<br /><br /><b><a href="" rel="nofollow" title="Link:">Contact Trend Micro Support</a></b><br /><br />CPU usage usually returns to normal after removing the root causes stated in the article above. But if there are no conflicting software, no malware infection, Trend Micro Security has been freshly installed or reinstalled, then we need to find other root cause/s which may be unique to your (or some) computer setup.&nbsp;<br /><br />Thanks,&nbsp;<br />Trend Micro Community update 29 14 2 comment 7807350 wont scan , doesnt move from 0% 2018-10-21T04:13:09Z 2018-10-21T01:36:45Z thomyteco thomyteco scan wont move from 0% problem 3_replied 3_replied, 1_case_ts pending 1 2 1 comment 7806715 Scheduled scan did not run. 2018-10-20T23:59:49Z 2018-10-19T08:32:21Z wilson48 wilson48 I have a scheduled scan set daily at 4:00pm. Yesterday it did not run. The PC was on and not in screensaver mode. My concern is that I cannot find any reason for not running. Also when I instigate a scan I find it difficult to find the date and time of the last scan or any scan history. Any explanations?<br alt="" name="" rel="" target="" title="" type="" value="" /> question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts 1 2 1 comment 7805410 Flash based speedtests... 2018-10-20T22:55:27Z 2018-10-16T16:36:11Z scott_0196 scott_0196 Anyone noticing that Trend version 15 seems to slow down flash based speed tests??&nbsp; Not a big deal, just a question. question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 5 4 1 comment 7807175 I cannot stop a scan. It's frozen in the middle of a scan. 2018-10-20T21:53:53Z 2018-10-20T13:43:48Z PWILSONTX pwilsontx Trend Micro is frozen at 47% scan. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts 1 2 1 comment 7806906 Trend Micro Toolbar breaks when version 15 is installed 2018-10-20T12:37:52Z 2018-10-19T17:21:26Z masstransithonchkrow masstransithonchkrow Trend Micro version 15 breaks the Trend Micro toolbar. Firefox claims the toolbar's signature is invalid. The solution provided previously for Firefox 62 users only works with version 12 of TMTS.<br /><br />My computer is running Windows 10 Pro build 17763.55, and my Trend Micro version is 15.0.1172. I'm operating on an HP envy M6-1205dx with SecureBoot enabled, no TPM module. Bitlocker is enabled for this device. problem 2 3 1 comment