http://m.getsatisfaction.com/companies/tm_en/topics?page=1 Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 3046 1902 17 1083 0 15 http://m.getsatisfaction.com/topics/7723279 7723279 Micro Trend is slowing down google chrome Version 66.0.3359.117 (Official Build) (64-bit) 2018-04-19T15:18:08Z 2018-04-19T13:50:07Z bigmansk http://m.getsatisfaction.com/people/8961117 https://www.gravatar.com/avatar/238129329442a55b2d5f0fa0c726ecec?d=identicon&s=55&r=PG bigmansk Micro Trend is slowing down google chrome problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 2 2 1 comment http://m.getsatisfaction.com/topics/7723326 7723326 I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call can you fix it? 2018-04-19T15:10:54Z 2018-04-19T15:10:54Z samhossler http://m.getsatisfaction.com/people/9634637 https://www.gravatar.com/avatar/eeb5f4d93510bf4533efc2c191a5b904?d=identicon&s=55&r=PG samhossler I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call if not can you fix it? question 0 1 1 create http://m.getsatisfaction.com/topics/7540668 7540668 How do I stop the annoying "Renew Now" Trend Micro pop-ups???? 2018-04-19T15:10:49Z 2017-06-20T04:10:41Z drwarchitect http://m.getsatisfaction.com/people/9150954 https://www.gravatar.com/avatar/b0fcf0887c3f88707c30ff1bb6d5f304?d=identicon&s=55&r=PG drwarchitect How do I stop the annoying "Renew Now" Trend Micro pop-ups???? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_cs, 2_premium_customer pending 16 11 1 comment http://m.getsatisfaction.com/topics/7721553 7721553 Does my Trend Micro include anti-virus protection, & if not, how do I get it? 2018-04-19T10:05:09Z 2018-04-16T16:49:12Z pdchamp http://m.getsatisfaction.com/people/9630294 https://www.gravatar.com/avatar/52921336b445b46e9c70a4e4841e2f74?d=identicon&s=55&r=PG pdchamp question active 4 4 1 comment http://m.getsatisfaction.com/topics/7722423 7722423 Trend Micro for Mac - 32 or 64Bit 2018-04-19T09:53:35Z 2018-04-18T01:16:45Z maddrell_s_r http://m.getsatisfaction.com/people/9632682 https://www.gravatar.com/avatar/401d8b2d0d5de959447951f6e0c8809b?d=identicon&s=55&r=PG maddrell_s_r Hi. I have just received an alert on my iMac (10.13.4) that the Trend Micro "App is not optimised for your Mac". <a href="https://support.apple.com/en-au/HT208436" rel="nofollow">https://support.apple.com/en-au/HT208436</a> tells me that this is a one-time alert that the app runs 32Bit instead of 64Bit. Is Trend Micro addressing this & do I need to do anything? Thanks question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 5 4 1 comment http://m.getsatisfaction.com/topics/7723111 7723111 just bought 1year and installed today sameday now on first day it sayes only 182 days left WTF 2018-04-19T05:20:40Z 2018-04-19T05:01:23Z bayareamso http://m.getsatisfaction.com/people/9634141 https://www.gravatar.com/avatar/f3735da1b2c694d9bfa2a2e575c4c06d?d=identicon&s=55&r=PG bayareamso just bought 1year and installed today sameday now on first day it sayes only 182 days left WTF how good is this thing if its asking to renew already? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_cs, 7_best_buy_customer active 1 2 1 comment http://m.getsatisfaction.com/topics/7723031 7723031 Password Manager 2018-04-19T01:26:12Z 2018-04-19T01:12:31Z scottclan http://m.getsatisfaction.com/people/9633985 https://www.gravatar.com/avatar/db0593b954ce526e59fedb247bb7d142?d=identicon&s=55&r=PG scottclan I have just been notified that I have activated the Password Manager which is incorrect, I did look at Password Manager but DID NOT enter a password to activate the Password Manager as requested, could you please explain what all this now means as I am very confused about what is happening? thank you question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 2_premium_customer active 1 2 1 comment http://m.getsatisfaction.com/topics/7717143 7717143 I can't find where my product expiration date is located. It is supposed to be good until next April.make this info more accessible . 2018-04-19T01:15:37Z 2018-04-08T17:15:48Z cbaker1024 http://m.getsatisfaction.com/people/9617667 https://www.gravatar.com/avatar/95aed7c83f4e803b35081e1c1f53d60a?d=identicon&s=55&r=PG cbaker1024 I can't find where my product expiration date is located. It is supposed to be good until next April. Please make this info more accessible . question 3_replied 3_replied, 1_case_ts, 7_best_buy_customer complete 6 3 1 comment http://m.getsatisfaction.com/topics/7623111 7623111 Windows Warning Alert ....call 877.593.4204. 2018-04-18T22:01:07Z 2017-11-01T03:24:18Z Mickey http://m.getsatisfaction.com/people/9366302 https://www.gravatar.com/avatar/30ea1928307416cfc4b09083e3e78c15?d=identicon&s=55&r=PG mickey_8elbukx8kudyu I just received a pop up that said Windows Warning Alert ....call 877.593.4204. Turn off computer and ran a scan. Do I need to do anything else? question 3_replied 3_replied, 1_case_ts, 2_premium_customer complete 4 5 2 comment http://m.getsatisfaction.com/topics/7722876 7722876 Trend Micro flags email as potentially dangerous 2018-04-18T21:38:47Z 2018-04-18T19:01:55Z dean http://m.getsatisfaction.com/people/9633650 https://www.gravatar.com/avatar/93fb6537c5eae462c68625129ee442b5?d=identicon&s=55&r=PG dean_i2nockklxuo8m I have a friend who sends email that Trend Micro flags as potentially dangerous. Is there any way I can have someone look at the text file and tell me if it is ok to accept his email as OK? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment http://m.getsatisfaction.com/topics/7719675 7719675 Listen to "do not display this again" please 2018-04-17T23:39:25Z 2018-04-12T20:57:35Z support http://m.getsatisfaction.com/people/9624643 https://www.gravatar.com/avatar/e1786e23b8f56a978e0b7cf537bf1d8d?d=identicon&s=55&r=PG support_b40anvhs5msbc The other day, Trend Micro Maximum protection popped up a window suggesting I sign up for a continuous protection plan that I have no interest in. The window gave the option to prevent future dialogs, which I selected. Today, the same ad popped up, this time without a "do not display this again" option. Super uncool. Antivirus is supposed to stop adware, not install it. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 5 2 1 comment http://m.getsatisfaction.com/topics/7722271 7722271 Can I discontinue Trend on a computer that we no longer use, and install it on a new one? 2018-04-17T23:18:29Z 2018-04-17T19:45:16Z jaymusil http://m.getsatisfaction.com/people/9632394 https://www.gravatar.com/avatar/648eb1c6821db973d3e71b532e110e06?d=identicon&s=55&r=PG jaymusil question active 2 3 1 comment http://m.getsatisfaction.com/topics/7722132 7722132 My account shows active but I dont have protection. 2018-04-17T22:42:18Z 2018-04-17T16:00:14Z tonyharrell http://m.getsatisfaction.com/people/9632024 https://www.gravatar.com/avatar/e832dd3342c66be3b2b1687db1e1aa12?d=identicon&s=55&r=PG tonyharrell When I purchased my computer from QVC it came loaded with Trend for life of computer,I cant find Trend in my computer it sends me to Mcafee to purchase protection. question active 2 2 1 comment http://m.getsatisfaction.com/topics/7721998 7721998 Word and Excel Documents Slow to Open with Subscription Renewal 2018-04-17T22:00:25Z 2018-04-17T12:38:59Z jima.justice http://m.getsatisfaction.com/people/9631717 https://www.gravatar.com/avatar/a1746776f7c8d767ecad19d502ce504b?d=identicon&s=55&r=PG jimajustice Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly updated Trend Micro software. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 2 2 1 comment http://m.getsatisfaction.com/topics/7685072 7685072 High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform 2018-04-17T21:04:51Z 2018-02-11T10:30:20Z ploonen http://m.getsatisfaction.com/people/9531396 https://www.gravatar.com/avatar/f968df5a9bd0f6130e278f60bdbd8ccd?d=identicon&s=55&r=PG ploonen Hi,<br />Well, the title describes my problem:&nbsp;High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform<br />Half the world has this problem as it seems when i'm searching on the internet. I've tried all given advice, checked for conflicting software, uninstalled and re-installed Trend Micro. Turned off Microsoft OneDrive.&nbsp;<br />I would like to know how to properly diagnose this problem. I'm tired of "trying" things to fix it. I'm a software engineer by proffesion and know a thing or two about computers.<br />This is my last shot for fixing this problem. If not, i will cancel my subscrition. Unfortunately i just payed for another year...&nbsp;<br />Hope someone can help me with diagnosing instead of given advice "trying" stuff. (because i did it all :))<br />With regards,<br />Pascal Loonen problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 34 15 5 comment