Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 3237 2007 28 1154 0 15 7540668 How do I stop the annoying "Renew Now" Trend Micro pop-ups???? 2018-06-21T21:14:05Z 2017-06-20T04:10:41Z drwarchitect drwarchitect How do I stop the annoying "Renew Now" Trend Micro pop-ups???? idea 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_cs, 2_premium_customer rejected 35 20 2 comment 7745510 [Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software 2018-06-21T18:34:50Z 2018-06-05T03:09:13Z TM_X josephine_hipolito <b>Update As of June 19:</b><br /><br />After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the corrupted database file that caused the error messages.&nbsp;<br /><br />The updates will be downloaded automatically and you can find an indicator when you hover on your&nbsp;<br />Trend Micro icon from the lower right-hand side of the screen.<br /><br />During this time, you might see a Windows notification that Virus Protection is turned off,&nbsp;<br />but don't be alarmed as the status will change once the update is applied.<br /><br />-------------------------------------------------------------------------------------------------------------------------------------------<br /><br />Since the release of our latest updates, some issues have been reported – <i><b>“Restart Required”</b></i> and <b><i>“Connect to the Internet”</i></b> error messages – that our developers are working to resolve.<br /><br />In the meantime, please run the following hotfixes in the links below:&nbsp;<br /><ul><li><a href="" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/1104935aspxcm_mmcCommunity-_-ReplyManual-_-AllProducts-_-All"><b>Restart Required</b></a></li><li><b><a href=" " rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/1104556aspxcm_mmcCommunity-_-ReplyManual-_-AllProducts-_-All ">Connect to the Internet</a>&nbsp;</b><b>&nbsp;</b></li></ul>If still experiencing the same issue/s after following the instructions, let us know and we'll help you further.<br /><br />Apologies for any inconvenience caused. update 1_case_ts 1_case_ts, 3_hot_issue 58 45 2 comment 7753358 pas d'accord en ce moment je ne suis plus proteger . . . 2018-06-21T18:19:37Z 2018-06-21T07:54:34Z levaldadour levaldadour question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment 7753270 Password Manager does not appear to work 2018-06-21T18:07:02Z 2018-06-21T01:37:16Z jbirckbichler jbirckbichler I have a username and password in my password manager. When I first added it, it would automatically load the data into the logon screen when I went to the website. Now it does not work when I go to the same website. When I check the user name and password in Password Manager, it is correct. question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment 7752261 using 32 bit wi 7 ---which trend 2018 file do i install 2018-06-19T18:28:14Z 2018-06-19T09:48:21Z serpi_co1 serpi_co1 ? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts complete 2 3 1 comment 7752188 I think I blocked a windows update by mistake. How do I unblock it? 2018-06-19T18:21:27Z 2018-06-19T05:39:17Z Treewolf1230 treewolf1230 question not_tm_related not_tm_related active 2 3 1 comment 7752205 Adding Passwords 2018-06-19T18:12:58Z 2018-06-19T06:40:19Z pitboy7 pitboy7 How do I save a new account & password question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts complete 1 2 1 comment 7752521 I want to now how to start reinstalling Trend micro on my new computer 2018-06-19T18:01:23Z 2018-06-19T17:40:57Z larrymason larrymason This is a new computer had to get a new one . How can I install my trend micro on it? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts complete 1 2 1 comment 7750414 Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help. 2018-06-19T17:47:24Z 2018-06-14T23:20:52Z x_xlupex_x x_xlupex_x I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to fix. When I got it back I reinstalled Trend Micro but the message keeps showing up each time when I want to open trend micro a message appears "Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help." and that's how the application looks.&nbsp;<br />&nbsp;<br />&nbsp;<img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1735535/RackMultipart20180614-3242-10j681a-Screen_Shot_2018-06-14_at_61833_PM_inlinepng1529018320" /><br /><br />I have done option 1 and 3 from the link below and have installed and reinstalled the software various time, but the message still occurs.&nbsp;<br /><a href="" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/antivirus-for-mac/1111333aspxvwdiKB-_-prdMC80-_-srcinst3-_-locen-US"></a> problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 3 2 1 comment 7737312 for past week my password protector has not worked 2018-06-19T07:34:53Z 2018-05-18T09:15:26Z GARY-HIPKISS gary_hipkiss_fgieyxliw1nd1 for past week my password protector has not worked, I have looked at the problem page but it still does not work. problem 4_solved_by_c2c 4_solved_by_c2c, 4_solved_in_public, 3_replied, 1_case_ts complete 15 6 2 comment 7752113 I have tried to uninstall Trend micro home, i am not having much success ,it runs to 15 % and does not go any further 2018-06-19T02:20:55Z 2018-06-19T00:58:29Z craftydream8 craftydream8 I cannot uninstall problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment 7752151 Unblock Downloads 2018-06-19T00:11:59Z 2018-05-19T18:27:13Z TM_Ian christian_beticon Thank you Gary - I have spent days on this.&nbsp; TREND MICRO - please can you advise how to unblock the download - does the block sit within the file itself or can you provide a clean download that doesn't block itself? This is SO frustrating, I can't believe that the status of this is 4 weeks and still "In Progress".&nbsp; (I'm on Firefox 6)&nbsp; Thank you!<br /><br /> Note: This conversation was created from a <a class="notranslate" href="" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="" rel="nofollow" target="_blank">for past week my password protector has not worked</a>. question 3_replied 3_replied, 1_case_ts active 5 3 1 create 7752054 EMAIL Protected by Trend Micro Statement - Massively missed advertising opportunity 2018-06-18T22:28:14Z 2018-06-18T21:47:24Z Birdy zena_6v54plgo7n1e9 <p>I cannot understand WHY Trend do not offer an option to create a security statement/signature at the end of an email. What an absolute waste, firstly to reassure recipients of the email sent from a Trend customer, which also makes us look more professional especially if sending small business emails and secondly what a waste of probably millions of opportunities of getting the product name out there and attracting new customers - it doesn't make sense! (If Norton and McCaffee can do it, surely Trend can too)</p><p>I have created my own statement (as follows) but it would be nice to have a formal one with the Trend Logo - you could have tick box options as to what you want included in your statement and if users want anything else, they can add it in themselves.</p><p>I did suggest this a couple of years ago, but didn't get any reply, maybe Trend don't want more customers?!<br /></p><p><i><b>This email has been scanned by<br />Trend Micro Titanium Maximum Security&nbsp; It is intended that this e-mail<br />is free of any virus or defect</b>, it is the responsibility of the recipient to ensure that it is safe. The sender does not accept responsibility for any loss or damage arising from its use.</i></p> idea 3_replied 3_replied, 1_case_ts pending 1 2 1 comment 7752039 Menu attached to the PW Mgr Icon to show the version and help options 2018-06-18T22:10:02Z 2018-06-18T21:30:53Z Birdy zena_6v54plgo7n1e9 <b>Menu options in Password Manager &amp; Resolution Speed of Issues&nbsp; <br /></b>There is no way to get to any settings for PW Mgr, there should be an 'About' option either on the menu or the right click menu to show the version and an option to report a problem or go directly to the TM PW Mgr site, which firstly will take users to the right place immediately to see if there is a product issue and secondly alert TM that there is a problem so that they can resolve it quickly.<b><br /></b>TM is a great product, and you do a good job of making us aware of the potential threats out there hence making us rely on it and as a result, worry greatly if it is not working properly leaving us feeling vulnerable.&nbsp; The current issues with PW Manager are showing that they are 'In progress' - which surely shouldn't be the case after 4 weeks if you are serious about the protection we need and that your products provide?<b> <br /></b> idea 3_replied 3_replied, 1_case_ts pending 1 2 1 comment 7751565 Finally found where to type!!! 2018-06-17T23:59:09Z 2018-06-17T23:34:38Z hawkeyes hawkeyes_d9hvbkqr02pzv How do I stop nagging about Parental Controls on all my PC's. I don't have any kids and I don't want to use it question 3_replied 3_replied, 1_case_ts active 1 2 1 comment