http://m.getsatisfaction.com/companies/tm_en/topics?page=1 Topics in Trend Micro Home Users Community 1970-01-01T00:00:00Z 3397 2077 36 1231 0 15 http://m.getsatisfaction.com/topics/7644699 7644699 Google Chrome is running extremely slow because of Trend Micro... 2018-08-15T11:26:24Z 2017-12-08T05:25:58Z oboyle http://m.getsatisfaction.com/people/9425137 https://www.gravatar.com/avatar/6f809cc3e604dabb9ff93dd5f3210ef2?d=identicon&s=55&r=PG oboyle This is not the first time this issue has happened over the many years of my using Trend Micro as my internet security software.<br /><br /> Once again, two days ago Google Chrome slowed down to a snails pace. After several hours of searching out a fix for the problem, I realized that the problem is not with Chrome, but with Trend Micro Maximum Security. <br /><br /> If I want to go onto the internet using Chrome, I must disable Trend Micro in order for Chrome to work normally as before. Which leaves me without any security.<br /><br /> Something must have changed in Trend Micro yesterday that is now causing Google Chrome to slow down big-time, but Firefox, I.E., Microsoft Edge are all running just fine as before. <br /><br /> I am running Windows 10 64bit with 8gb' Ram, and very fast internet bandwidth. <br /><br /> What has changed with Trend Micro to cause this issue? <br /> Is there a fix for the problem? <br /> Will there be a fix soon?<br /><br /> Thank you, question 4_passed_to_l1 4_passed_to_l1, 3_replied, 1_case_ts complete 35 15 2 comment http://m.getsatisfaction.com/topics/7315362 7315362 Unable to locate/lock with Lost Device Protection 2018-08-15T04:14:25Z 2016-09-21T19:50:33Z j_e_barker3000 http://m.getsatisfaction.com/people/8681476 https://www.gravatar.com/avatar/762b94470de689d76604b9a74e1e7c82?d=identicon&s=55&r=PG j_e_barker3000 I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to locate/lock/alarm the phone however without success. I have received the following message: "Unable to perform your request because the network connection is currently unavailable on this mobile device. Please try again later.(93002019)." Is there a way to ensure that the phone is locked/wiped when it next connects to the network? question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts complete 6 7 1 comment http://m.getsatisfaction.com/topics/7776290 7776290 For the last few days, the TM icon keeps showing "Now scanning" almost constantly. 2018-08-15T04:11:56Z 2018-08-10T15:33:08Z randmmarcicki http://m.getsatisfaction.com/people/9753211 https://www.gravatar.com/avatar/8fc54d58a4161d40603eb4773c388bb3?d=identicon&s=55&r=PG randmmarcicki For the last few days, the TM icon keeps showing "Now scanning" almost constantly, but when go into the Main Console does not indicate that a scan is taking place. Shows protected and that everything is good. This seems to be really slowing down my computer. Windows did an update few days ago, but does not show this on Windows update screen. What is happening?&nbsp; Version #12.0.1226. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 3 4 2 comment http://m.getsatisfaction.com/topics/7777786 7777786 my scan is stuck and wont shut off, or reset or scan 2018-08-15T00:47:08Z 2018-08-14T14:54:36Z Markbuddenhagen http://m.getsatisfaction.com/people/9756329 https://www.gravatar.com/avatar/9eeec3d5d158ccd3a5c645e9126df299?d=identicon&s=55&r=PG markbuddenhagen my protection is not working, wont scan, stuck on scan, wont shut off wont reset, wont scan, just keeps spinning on O..we don't pay for zero, we pay for protection..please fix this. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 2 3 1 comment http://m.getsatisfaction.com/topics/7760168 7760168 Updates on some issues with Scanning and Trend Micro program turning off 2018-08-14T04:08:12Z 2018-07-05T21:09:39Z mickey limon http://m.getsatisfaction.com/people/7972675 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11268368/IMG_3215_medium.JPG mickeylimon Hello Everyone,<br /><br /> Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off during idle or during a scan.<br /><br /> <b>STEP 1:</b>&nbsp;Identify if your Trend Micro Security Software already received the recent update. To check this, you may open the Trend Micro Security Software then click on the human-like shadow icon that is on the upper right part of the program. After clicking the icon, click on "About the Software". After doing that, click on "Component Versions" then look for the following components:<br /><ul><li>Behavior MonitoringCore Driver:&nbsp;7.30.1099</li><li>Program InspectionEngine:&nbsp;2.6.2027<br /></li></ul><i>Note: If the mentioned components is not yet updated, please wait until the update is finished since it should automatically check for program updates.<br /></i><br /><b>STEP 2</b>: Run the Hotfix<br /><ul><li>Please access this article for the instructions:&nbsp;<b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1120445.aspx" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/1120445aspx">[Hotfix] Unable to start Trend Micro Security software</a></b></li></ul><br /><i>If the same issue will persist after running Hotfix, kindly follow the instructions below:</i><br /><br /><b>1. Uninstall Trend Micro Security using the Diagnostic Toolkit</b><ul><li>Press the Windows Button and letter "R" both on your keyboard at the same time to open the Run Console</li><li>Once the Run Console is open, type: supporttool</li><li>Click OK</li><li>Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C) Uninstall and then click on "1. Uninstall Software"</li><li>Wait for the uninstall process to finish then restart the computer when prompted</li></ul><b>2. Run the Remnant File Remover Tool<br /></b><ul><li>Please access the article for the instructions:&nbsp;<b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-10/1104912.aspx" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/maximum-security-10/1104912aspx">Using the Trend Micro Remnant File Remover Tool</a></b></li></ul><b>3. Reinstall Trend Micro Security<br /></b>Select the corresponding installer file below:<b><br /></b><ul><li><a href="http://files.trendmicro.com/products/Titanium/020718/TrendMicro_12.0_HE_Full.exe" rel="nofollow" target="_blank" title="Link http//filestrendmicrocom/products/Titanium/020718/TrendMicro_120_HE_Fullexe">Premium Security</a></li><li><a href="http://files.trendmicro.com/products/Titanium/020718/TrendMicro_12.0_HE_Full.exe" rel="nofollow" target="_blank" title="Link http//filestrendmicrocom/products/Titanium/020718/TrendMicro_120_HE_Fullexe">Maximum Security</a></li><li><a href="http://files.trendmicro.com/products/Titanium/020718/TrendMicro_12.0_MR_Full.exe" rel="nofollow" target="_blank">Internet Security</a></li><li><a href="http://files.trendmicro.com/products/Titanium/020718/TrendMicro_12.0_EL_Full.exe" rel="nofollow" target="_blank">Antivirus + Security</a></li></ul>I hope this helps! Please let us know if the same issue will persist after performing the steps provided so we can arrange further troubleshooting process for your Trend Micro program. article 58 38 4 comment http://m.getsatisfaction.com/topics/7776896 7776896 Hi, laptop recently had a windows failure, hence my trend miro software was removed via a reset. Am trying to reinstall...? 2018-08-13T04:49:36Z 2018-08-12T04:58:30Z markwrogers2 http://m.getsatisfaction.com/people/9754595 https://www.gravatar.com/avatar/b27df9bef870b336fb7ca7c1e2a05f44?d=identicon&s=55&r=PG markwrogers2 Windows 7 question 3_replied 3_replied, 1_case_ts, 2_premium_customer complete 3 3 1 comment http://m.getsatisfaction.com/topics/7777172 7777172 Trend micro keeps restarting when I am on google chrome or microsoft edge. When it does this, it also locks up my computer. 2018-08-13T04:46:59Z 2018-08-13T00:39:05Z xrev458 http://m.getsatisfaction.com/people/9755140 https://www.gravatar.com/avatar/c023dff77e277aeb82e449adb1772f2c?d=identicon&s=55&r=PG xrev458 I have windows 10 problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 3_hot_issue active 1 2 1 comment http://m.getsatisfaction.com/topics/7777052 7777052 Trend Micro failin to finish scanning in any mode; quick, full. It desconect by itself without any report. 2018-08-13T04:38:12Z 2018-08-12T17:25:27Z jbarillas http://m.getsatisfaction.com/people/9754928 https://www.gravatar.com/avatar/0b45260188392e9982a6a952985e0283?d=identicon&s=55&r=PG jbarillas My trewnd Micro fail to complete sanning. It desconect by itself without any report. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 3_hot_issue active 2 3 1 comment http://m.getsatisfaction.com/topics/7775726 7775726 won't update. 2018-08-13T04:28:21Z 2018-08-09T14:05:10Z jwbacin http://m.getsatisfaction.com/people/9751974 https://www.gravatar.com/avatar/f7b804b2ddde558eedccf57edc11d02c?d=identicon&s=55&r=PG jwbacin Keep getting a pop-up that says that the application is out-of-date, and needs to be updated, but, when I click on the "Update Now" button, the program closes, and nothing happens. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 3_hot_issue active 8 5 1 comment http://m.getsatisfaction.com/topics/7773034 7773034 Update notification option over automatic updates 2018-08-13T04:22:59Z 2018-08-03T06:32:12Z efh_7394 http://m.getsatisfaction.com/people/9745736 https://www.gravatar.com/avatar/dbbf4a670ab8db9d07e19672d9b8dd5b?d=identicon&s=55&r=PG efh_7394 The one thing that always&nbsp;gets on my nerves with Trend Micro is the automatic updates. I understand why it needs to happen. But it makes the computer run super slow and gets in the way of things (like watching a movie where Windows Media Player and Windows itself will freeze up for a minute). And Trend Micro is the last thing one my mind when I wonder why my computer is acting up (I like to think the Anti Virus software won't give me any troubles 120% of the time)<br /><br />I'd like there to be a notification saying that there are updates available rather than Trend Micro updating automatically. And then I can choose to update or not. Or if that's not possible, have Trend Micro automatically update when the computer is not too busy. idea 3_replied 3_replied, 1_case_ts rejected 3 3 1 comment http://m.getsatisfaction.com/topics/7776375 7776375 Password Manager - Cannot access Management Console- see or edit password details 2018-08-13T04:17:27Z 2018-08-10T18:20:21Z jpear70120 http://m.getsatisfaction.com/people/9753382 https://www.gravatar.com/avatar/c88435a2eb930fe5f9dcb8464a15892e?d=identicon&s=55&r=PG jpear70120 Lenovo Yoga Pro 2, Windows 10. 64 bit&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Password Manager version&nbsp;3.8.0.1069<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Web Browser bothe IE and Chrome web extensions&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I can logon to Password Manager from the web extension, but when I try to click and view "Management Console" or "edit details" the page just churns and never brings up my list of&nbsp; passwords for review and editing. Tried reinstalling software and web browser extension and the same problem reappears. Also will not let me export passwords to a personal back-up file.&nbsp;Have never had any issues in several years. Frustrated.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://pwm-image.trendmicro.com/3.8/extensionPopOver/bho_index.html#passcard" rel="nofollow" title="Link: https://pwm-image.trendmicro.com/3.8/extensionPopOver/bho_index.html#passcard">https://pwm-image.trendmicro.com/3.8/extensionPopOver/bho_index.html#passcard</a><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 7_best_buy_customer pending 3 3 1 comment http://m.getsatisfaction.com/topics/7777169 7777169 Worse than malware! Have unblocked a program 5 times and restored it after an auto delete and still wont run 2018-08-13T03:09:09Z 2018-08-13T00:35:19Z javeryj http://m.getsatisfaction.com/people/9755138 https://www.gravatar.com/avatar/5e8b31dccd4c32b1a256c68cb8e8254f?d=identicon&s=55&r=PG javeryj You ass hats are worse than malware. I use a cheat code software from cheathappens.com You block it when I run it, I hit allow and then you delete it and I have to restore it and even though I have unblocked it 5 time YOU FUCKING ASS HOLES keep blocking it. GO BURN IN HELL problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment http://m.getsatisfaction.com/topics/7777202 7777202 Downloading the Internet Security program update 2018-08-13T02:59:39Z 2018-08-12T22:31:48Z eivarra http://m.getsatisfaction.com/people/9755086 https://www.gravatar.com/avatar/32ad7222b142cf9b34a5c4dec5b37800?d=identicon&s=55&r=PG eivarra I just made a payment to download the Internet Security update, but I do not download anything, I need help to get the update or return my money.<br /><br /> Note: This conversation was created from a <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/home-network-security-time-limits-set-up-and-filtering-etc-not-working/replies/19692250" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/home-network-security-time-limits-set-up-and-filtering-etc-not-working" rel="nofollow" target="_blank">Home Network Security time limits set up and filtering etc not working</a>. question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 1 2 1 comment http://m.getsatisfaction.com/topics/7767104 7767104 Home Network Security time limits set up and filtering etc not working 2018-08-13T02:55:24Z 2018-07-21T06:58:57Z manzwalters http://m.getsatisfaction.com/people/9732865 https://www.gravatar.com/avatar/65c57abd73929a167797be28f499d098?d=identicon&s=55&r=PG manzwalters Recently bought Home Network Security.&nbsp; Mainly to monitor my kids usage etc.&nbsp; I have the family members set up on the dashboard, i have added rules under each user.&nbsp; Internet times, filtering etc.&nbsp; Nothing works.&nbsp; I have it set to kick my kids off the internet at 7pm but they just continue on using it and I get no notifications.&nbsp; Nothing happens. problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 5 3 1 comment http://m.getsatisfaction.com/topics/7777040 7777040 Where do I get info about when my TM subscription expires and how much I owe for the account? 2018-08-13T02:28:06Z 2018-08-12T16:56:25Z lbennett9025 http://m.getsatisfaction.com/people/9754914 https://www.gravatar.com/avatar/0aa2edb8cb03b48101af7321666ebf4e?d=identicon&s=55&r=PG lbennett9025 question 3_replied 3_replied, 1_case_ts, 7_best_buy_customer complete 1 2 1 comment