http://m.getsatisfaction.com/companies/trendmicrodev_en/topics?page=1 Topics in Trend Micro Home Users Community - DEV 1970-01-01T00:00:00Z 60 43 3 5 0 39 http://m.getsatisfaction.com/topics/7890826 7890826 [Beta] How to submit your Trend Micro Security 2020 Beta concerns in the community 2019-05-29T20:35:09Z 2019-05-29T20:35:09Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom <b>Procedure:</b><br /><br /><br /> 1. Under the <b>Trend Micro Security 2020 Beta</b> Category, click the <b>NEW POST&nbsp;</b>button.<br /><br /><br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_NewPost.jpg" title="New Post" width="600" /><br /><br /><br /> 2. Click the <b>NEXT</b>&nbsp;button.&nbsp;(Leave the text field blank)<br /><br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_NewPostNext.jpg" title="Next" width="600" /><br /><br /><br /> <br /><br /> 3. Click the <b>POST WITH THIS TITLE</b>&nbsp;button.&nbsp;(Leave the text field blank.)<br /><br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_PostWithThisTitle.jpg" title="Post With This Title" width="600" /><br /><br /><br /> <br /><br /> 4.&nbsp;Enter&nbsp;<b>[Beta]</b> at the beginning of the sentence and enter a title.<br /><br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_BetaHeader.jpg" title="Beta" width="600" /><br /><br /><br /> 5. Under related Categories, check&nbsp;<b>Trend Micro Security 2020 Beta</b> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_BetaCategory.jpg" title="Trend Micro Security 2020 Beta" /><br /><br /><br /> 6.&nbsp;After filling in the required items in the form, click the <b>POST</b> button.<br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/CF_Post.jpg" title="Post" width="500" /><br /><br /><br /> We will respond to your submissions in the Community Forum. Once we post a&nbsp;reply, a notification email will be sent automatically to the registered email address.<br /><br /><br /> <ol><li>Please note that it may take some time to respond to your submission depending on the severity and frequency of the issue. Rest assured that the team will reply to all bug submissions.</li><li>Depending on the content you post, it may be switched to "E-mail correspondence" or "Private post".</li><li>After the beta program period, all posts related to this beta program will be switched to "private posts".</li></ol> article 0 1 1 create http://m.getsatisfaction.com/topics/7890783 7890783 [Beta] The improved PayGuard Feature 2019-05-29T18:16:24Z 2019-05-29T18:16:24Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom PayGuard is a function that block attacks that steal the payment information (account information and credit card information) entered when using online banking or online shopping.&nbsp;<br />For example, an attacker can use a technique called "Web injection" to display a fake input screen on a browser when accessing a regular site and steal information by letting the user enter payment information.&nbsp;By using the payment protection browser, we protect account information and credit card information from such attacks.<br />&nbsp;<br /><br /> <b>What has been improved?</b><br /><br /><br /> <ul><li>The payment protection browser can now be opened from the "Trend&nbsp; Micro Toolbar" extension of Chrome / Internet Explorer / Firefox.&nbsp;</li><li>We enhanced the tutorial to promote usage.&nbsp;We recommend using a payment protection browser via pop-up when accessing the online banking website.<br /></li></ul><br /> <b>Presetting</b><br /><br /><br /> To use this feature, you need the Chrome / Internet Explorer / Firefox extension "Trend toolbar".&nbsp;After installing Trend Micro Security 2020, open any of the supported browsers.&nbsp;Depending on the browser, a message for adding the "Trend toolbar" will be displayed. Follow the on-screen instructions to add it.<br /><br /><br /><br /><u><b>Testing Pay Guard Feature<br /><br /><br /><br /></b></u> <b>Note:</b> Turn off the Parental Controls URL filter before testing.<br /><br /> <br /><br /> 1. Open Google Chrome, click the browser menu, hover over <b>More Tools</b>, and then click <b>Extensions</b>.<br /><br /> &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_1_ChromeExtensions__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__PayGuard_1_ChromeExtensions__ALLjpg" /><br /><br /><br /> <br /><br /> 2. Turn on the <b>Trend Micro Toolbar</b> extension.<br /><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2PayGuard_5_TurnOn.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__EB2PayGuard_5_TurnOnjpg" /><br /><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<br /><br /><br /> <br /><br /> 3.&nbsp; Use Google Chrome to visit <a href="http://www.cibc.com" rel="nofollow" target="_blank" title="Link http//wwwcibccom">www.cibc.com</a>.<br /><br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pay Guard tutorial window appears.<br /><br /> &nbsp; &nbsp; &nbsp; &nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2PayGuard_6_Tutorial.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__EB2PayGuard_6_Tutorialjpg" /><br /><br /> <br /><br /> 4. Use Google Chrome to visit <a href="http://www.sbsbank.co.nz" rel="nofollow" target="_blank">www.sbsbank.co.nz</a>.<br /><br /> <br /><br /> &nbsp; &nbsp; Pay Guard tutorial window does not appear.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_4_sbsbank__ALL.jpg" /><br /><br /> <br /><br /> <br /><br /> <br /><br /> Reminder: *This tutorial is only displayed once a day, regardless of how many different browsers are used within 24 hours.<br /><br /> *The tutorial will appear a total of 3 times.<br /><br /> <br /><br /> 5. Click on the Trend Micro Toolbar icon, and then click <b>Open Pay Guard</b>.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_5_Open__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__PayGuard_5_Open__ALLjpg" /><br /><br /><br /> The website will be opend in a Pay Guard windows.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_EXP__ALL.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_EXP__ALL.jpg" /> article 0 1 1 create http://m.getsatisfaction.com/topics/7890780 7890780 [Beta] The enhanced Mute Mode Feature 2019-05-29T18:03:25Z 2019-05-29T18:03:25Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom If you are using an application in full screen view, Trend Micro will stop non-urgent notifications and scheduled scans for a certain period of time so that users can concentrate on their work. Safety is ensured because the protection is still active during mute mode.<br /><br /> <b>When does it work?</b><br /><br /><br /> <ul><li>When playing games in full-screen</li><li>When viewing video in full-screen&nbsp;</li><li>During PowerPoint Presentation&nbsp;</li><li>, etc.</li></ul><br /> <b>What has been improved?</b><br /><br /><br /> Currently, when using this function, it needs to be enabled by the user, but in the new version, it is automatically enabled when using full screen display.<br />&nbsp;<br /><br /> <b>How to use</b><br /><br /><br /> Mute mode is automatically enabled when using a full screen (full screen) application.&nbsp;If you want to enable silent mode now or change the setting of silent mode, you can change it from the setting screen.<b><br /></b><br /><br /> <b><br /></b><br /><br /> <b>Here's how you can test the enhanced mute mode feature:</b><br /><br /> <b><br /></b>1. Open YouTube and watch a video in full screen for at least 1 minute.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_1_YouTube.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_1_YouTubejpg" /><br /><br /> 2. Exit Full screen<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_2_ExitFullScreen.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_2_ExitFullScreen.jpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The Mute Mode promotion window appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_2_Promotion.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_2_Promotion.jpg" /><br /><br /> <br /><br /> 3. Click the <b>Mute Mode</b> link.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_3_link.jpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The Introduction page appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_3_Introduction.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_3_Introduction.jpg" /><br /><br /> <br /><br /> 4. Click <b>OK</b> to close the Introduction page.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_4_OK.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_4_OK.jpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The Mute Mode settings page appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_4_settings.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_4_settings.jpg" /><br /><br /> <br /><br /> 5. If you want to enable mute mode now, select the following settings and click <b>OK</b>.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_5_CheckStartManual.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_5_CheckStartManual.jpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The Trend Micro icon in the system tray should display "<b>Mute Mode is ON</b>".<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_5_ON.jpg" /><br /><br /> <br /><br /> 6. If you don't want to enable mute mode manually right now, disable the following setting and click <b>OK</b>.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_6_Uncheck.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_6_Uncheckjpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The "<b>Mute Mode is ON</b>" notification should disappear.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_6_disappear.jpg" title="Image: https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__EB2MuteMode_6_disappear.jpg" /><br /><br /><br /> article 0 1 1 create http://m.getsatisfaction.com/topics/7890772 7890772 [Beta] Introduction to Fraud Buster Feature 2019-05-29T17:49:21Z 2019-05-29T17:49:21Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom <br /><br /> <br /><br /> <b>About Fraud Buster</b><br />Fraud Buster is a cloud service that detects fraudulent messages using AI technology. Enabling Fraud Buster allows Trend Micro to scan email content to protect you against scam, phishing, and suspicious emails. Fraud Buster can be disabled at any time to stop email contents from being transmitted to and scanned by Trend Micro.<br /><br /><b>How Fraud Buster works</b><br />When you read email messages on Gmail.com or Outlook.com using our supported browsers, Chrome, with the Trend Micro Toolbar enabled, the sender, subject, and email body will be encrypted and transmitted to Trend Micro Fraud Buster server to be scanned. This server is where the anti-fraud rules, SPN threat intelligence, and AI technologies are applied to provide the fraud analysis results.<br /><br /><b>Data Collection</b><br />To speed up the fraud analysis process, we store the hash* value of safe emails, as well as the data without PII** of fraudulent emails for up to 72 hours. To make the fraud scan more accurate, email messages reported using "Report scan result" have PII removed, and are encrypted and stored on Amazon S3*** to train and adjust our AI and rules. These email messages are then deleted within 3 months. <br /><br /><br /><br /> * We use hash to transform the email data into a short combination of symbols which cannot be converted back to the original message.<br /><br /><br /><br /> ** PII (Personal Identifiable Information), is any data that could potentially be used to identify a particular person.<br /><br /><br /><br /> *** Amazon S3 is a service used to store data. Only authorized threat researchers in Trend Micro can read the data stored there.<br /><br /> <b><u><br />To test this feature in Gmail, please to the following:</u></b><br /><br />1. Open Google Chrome, click the browser menu, hover over <b>More Tools</b>, and then click <b>Extensions</b>. <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_1_ChromeExtensions__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__PayGuard_1_ChromeExtensions__ALLjpg" /><br /><br /> <br /><br /> 2. Select the <b>Enable</b> checkbox next to the Trend Micro Toolbar extension.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__PayGuard_2_EnableTMToolbar__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__PayGuard_2_EnableTMToolbar__ALLjpg" /><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Trend Micro Toolbar icon will show up.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_2_TMToolbar__ALL.jpg" /><br /><br /> <br /><br /> <br /><br /> 3. Select&nbsp;<b>Enable FraudBuster</b>&nbsp;under the Trend Micro Toolbar menu.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_2_Enable__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_2_Enable__ALLjpg" /><br /><br /><br /> <br /><br /> 4. Sign into Gmail in Google Chrome.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_3_GMailSignIn__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_3_GMailSignIn__ALLjpg" /><br /><br /> <br /><br /> 5. Open an email message with English in Gmail and scroll down to the bottom of the message.<br /><br /> <br /><br /> <b>Note:</b> This feature is only supported for English and Japanese mail content<br /><br /> A Security Scan button is displayed. <br /><br /> <br /><br /> 6. Click <b>Security Scan.</b><br /><br /> <b><br /></b><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_5_SecurityScan__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_5_SecurityScan__ALLjpg" /><b><br /></b><br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> <b><u>To test this feature in Outlook.com, please to the following:</u></b><br /><br />1. Sign into Outlook.com in Google Chrome.&nbsp; &nbsp;&nbsp; <br /><br /> <br /><br /> <br /><br /> 2. Click the setting icon and turn off Conversation view.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_B_2_TurnOFFConversationView.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_B_2_TurnOFFConversationViewjpg" /><br /><br /> <br /><br /> 3. Open an English email in Outlook.com and look for a Security Scan button at the top of the message.<br /><br /> <br /><br /> <b>Note:</b>&nbsp; This feature only supports English and Japanese email content.<br /><br /> <br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_B_3_SecurityScan.jpg" /><br /><br /> <br /><br /> 4. Click <b>Security Scan</b>.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_B_4_SecurityScan.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_B_4_SecurityScanjpg" /><br /><br /><br /> <br /><br /> The Scan Results page opens in a new tab.<br /><br /> <b><u><br /></u></b><br /><br /> <b><u>Sample result pages:</u></b><br /><br /> <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_EXP__ALL.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__FraudBuster_EXP__ALLjpg" /> article 0 1 1 create http://m.getsatisfaction.com/topics/7890599 7890599 [Beta] Welcome to Trend Micro Security 2020 Beta Program! 2019-05-29T09:48:59Z 2019-05-29T09:48:59Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/2019Ti16__EN_EB2_banner.png" title="Trend Micro Security 2020 Beta Program" /><br /><br /> <strong>You are cordially invited to participate in this year's Trend Micro Security beta testing!</strong><br /><br /> Be one of the first to try <strong>Trend Micro Security 2020&nbsp;</strong>using your personal laptop or desktop at home. Submit a <b>completed online feedback survey </b>or <b>report any critical bug </b>and get a chance to win exciting prizes!<br /><br /> <b>Ready to get Started?</b><br /><br /> Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-maximum-security-2020?betaid=60" rel="nofollow" target="_blank" title="Maximum Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Maximum Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Maximum Security 2020</b><br /><br /> Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-internet-security-2020?betaid=61" rel="nofollow" target="_blank" title="Internet Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Internet Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Internet Security 2020</b><br /><br /> Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-antivirus+-2020?betaid=62" rel="nofollow" target="_blank" title="Antivirus 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Antivirus 2020" width="80" /></a>&nbsp;for&nbsp;<b>Antivirus+ 2020</b><br /><br /> <b><i>Note:</i></b><i> You will need to login using a beta portal account and this is different from your community portal or Trend Micro account. Kindly sign up in case you still don't have a beta portal account.<br /></i><br /><br /><u>The prizes for this beta program are as follows:</u><br /> 1. The submitter of the topmost critical bug as verified by our developers will get a&nbsp;<b>Sony PS4 Pro&nbsp;</b><br /><br /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_PS4Pro.JPG" title="Sony PS4 Pro" width="300" /><br /><br /> 2. The submitter of the next top 3 most critical bug as verified by our developers will get a&nbsp;<b>Europak Alden Backpack</b>&nbsp;each.<br /><br /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_Alden.jpg" title="Europak Alden Backpack" width="200" /><br />3. The submitter&nbsp;of the next top 3 critical bugs as verified by our developers will get a&nbsp;<b>Phantom Anti-theft backpack</b>&nbsp;each. <br /><br /> 4. Participants with relevant contributions in the community forum as chosen by beta team will get an&nbsp;<b>Amazon eGift Card&nbsp;</b>(5 winners of $50 worth and another 5 winners of $20 worth).<br /><br /><br /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_Amazon.jpg" title="Amazon eGift Card" width="150" /><br /><br /> Testers must complete our online feedback survey and posted any issues found here in the community forum on or before J<b>une 24, 2019 12:00 AM PST</b> to be eligible for our incentive program.<br /><br /> A Beta Test is a verification process that allows Trend Micro to validate the functions and understand the risks of newly developed or updated product before implementation. question 0 1 1 create http://m.getsatisfaction.com/topics/7886738 7886738 [Beta] How to start collecting debug logs for Beta Testing 2019-05-17T09:29:31Z 2019-05-17T09:29:31Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom Learn how to start and stop generating debug logs using the Trend Micro Diagnostic Toolkit.<br /> For instructions on how to generate the debug logs, do the following:<br /><br /> <ol><li>On your keyboard, press the Windows&nbsp;<img alt="Windows Key" height="13" src="https://esupport.trendmicro.com/media/13560888/windows-4096-black.png" title="Windows Key" width="13" />&nbsp;+ R keys.</li><li>Type in "supporttool", then press&nbsp;<b>OK</b>. This will open the Trend Micro Diagnostic Toolkit.<br /></li><li>Click&nbsp;<b>1. Start Collecting Data</b>.<br /></li><li>The button will be unavailable while the toolkit is gathering data.<br /></li><li>Wait for the button to become available.<br /></li><li>Leave it open during Beta Testing.</li><li>You will only click&nbsp;<b>2. Finish Collecting Data</b>. once you are done with the Beta Test or if you encountered an issue or a problem.</li><li>If you press&nbsp;<b>2. Finish Collecting Data</b>., a progress window will appear and you would need to&nbsp;<b>Uncheck</b>&nbsp;<b>"Automatically send data to Trend Micro when finished".</b></li><li>You can now send the collected logs found at&nbsp;C:\Program Files\Trend Micro\Titanium\Archive.</li></ol>Inquiries or concerns can also be submitted here:<br /><a href="https://beta.trendmicro.com/contact/form_en/" rel="nofollow" target="_blank">https://beta.trendmicro.com/contact/form_en/</a><br />&nbsp; article 0 1 1 create http://m.getsatisfaction.com/topics/7886354 7886354 [Beta] Limitations of the new feature "Fraud Buster" 2019-05-16T09:54:56Z 2019-05-16T09:54:56Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom [Beta] There are the following limitations on the new function "Fraud Buster".&nbsp;<br /><br />-"Fraud Buster" feature works only with Google Chrome browser.&nbsp;<br />-The "Fraud Buster" feature only applies to the following browser emails:&nbsp;<br />&nbsp; &nbsp;Please note that we do not work with other browser emails.&nbsp;<br />&nbsp; &nbsp; &nbsp;Google Inc.&nbsp; &nbsp; Gmail&nbsp;<br />&nbsp; &nbsp; &nbsp;Microsoft Inc. Outlook.com<br />If&nbsp;the "simple HTML format" function of Gmail is enabled, the "Fraud Buster" feature will not work.<br />The "Fraud Buster" feature allows you to scan dangerous content in your emails. article 0 1 1 create http://m.getsatisfaction.com/topics/7885901 7885901 [Beta] Limitation of the New Feature - "Trend Toolbar for Microsoft Edge" 2019-05-15T07:22:02Z 2019-05-15T07:22:02Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom [Beta] The new feature "Trend toolbar for Microsoft Edge" has the following limitations.&nbsp;<br /><br />Uninstalling the beta version of the Trend Micro does not uninstall Trend Toolbar for Microsoft Edge, which requires individual uninstallation.&nbsp; article 0 1 1 create http://m.getsatisfaction.com/topics/7885881 7885881 [Beta] How to install Trend Micro Security for Microsoft Edge 2019-05-15T05:33:48Z 2019-05-15T05:33:48Z TM_BETA http://m.getsatisfaction.com/people/8819926 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11395558/T_Ball_512x512_medium.png benjamin_alcantarajr_trendmicrocom Follow the steps below to install "Trend Micro Security for Microsoft Edge".&nbsp;<br /><br /> 1. Open the Edge browser.<br /><br /> 2. Wait for the Trend Micro Security promotion window to appear.<br /><br /> <br /><br /> <i><b>Note:</b>&nbsp;If you just have freshly installed Trend Micro, please wait for at least 10 minutes for the promotion window to appear</i><br /><br /> <br /><br /> &nbsp; &nbsp; <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_2_Promotion.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_2_Promotionjpg" /><br /><br /> <br /><br /> 3. Click <b>Install</b>.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_3_Install.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_3_Installjpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; Microsoft Store opens in Edge.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_3_MSStore.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_3_MSStorejpg" /><br /><br /> 4. Click the <b>Get</b> button in Microsoft Store.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_4_Get.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_4_Getjpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; The <b>Install</b> button appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_4_Install.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_4_Installjpg" /><br /><br /> 5. Click the <b>Install</b> button and wait for the installation to complete.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_5_Install.jpg" /><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;Installation completes successfully.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_5_EXP.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_5_EXPjpg" /><br /><br /> <br /><br /> 6. Open the Edge browser. The Edge extension window appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_6_Extension.jpg" /><br /><br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<br /><br /> 7. Click <b>Turn it on</b> on the Edge extension window.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_7_TurnItOn.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_7_TurnItOnjpg" /><br /><br /> <br /><br /> &nbsp; &nbsp; Trend Micro Security appears.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_7_EXP.jpg" /><br /><br /> <br /><br /> Yo test if it is working, use Edge to visit <a href="https://wrs21.winshipway.com" rel="nofollow" target="_blank" title="Link https//wrs21winshipwaycom">https://wrs21.winshipway.com</a>.&nbsp;<a href="https://wrs21.winshipway.com" rel="nofollow" target="_blank"></a><br /><br /> <br /><br /> The test website should blocked, and the following page displays in your browser.<br /><br /> &nbsp;&nbsp;&nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_8_EXP.jpg" title="Image https//awsor-ba-corpph-bp-betasfiles3amazonawscom/betafiles/media/EN/HOME/Ti16__EN__Carbon_A_8_EXPjpg" /><br /><br /><br /> <br /><br /> article 0 1 1 create http://m.getsatisfaction.com/topics/7624365 7624365 [1] Update incompatible with System Mechanic 2018-03-05T23:05:20Z 2017-11-02T21:25:11Z TM_JB http://m.getsatisfaction.com/people/8137862 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825127/download_medium.jpg jose_reynaldo_7822772 Whatever Trend update this past week keeps saying it is incompatible with System Mechanic. and so will not update. I will not remove System Mechanic and this has never been a problem in the past. YOU NEED TO REVISE YOUR UPDATE TO BE COMPATIBLE WITH SYSTEM MECHANIC! problem 2 3 1 comment http://m.getsatisfaction.com/topics/7624378 7624378 [2] Full Scan as quick as quick Scan 2018-03-05T23:03:26Z 2017-11-02T21:32:12Z TM_JB http://m.getsatisfaction.com/people/8137862 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825127/download_medium.jpg jose_reynaldo_7822772 I notice now that when I do a full scan it completes as fast as the quick scan. Before, it took about 35 minutes. Is this now normal? idea 2 2 1 create http://m.getsatisfaction.com/topics/7698164 7698164 Test for GDPR 2018-03-05T07:44:20Z 2018-03-05T07:44:20Z SnowyQQ http://m.getsatisfaction.com/people/9087922 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11081951/IMG_2787_medium.JPG snowyqq What will happen if deleted user account? update 0 1 1 create http://m.getsatisfaction.com/topics/7559083 7559083 Trend creating too many debug files 2017-12-19T06:56:56Z 2017-07-20T20:19:04Z TM_JB http://m.getsatisfaction.com/people/8137862 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825127/download_medium.jpg jose_reynaldo_7822772 Trend Micro Max Security is creating 10's of gigabytes of debug files, it is filling up my SSD. How do I stop trend from doing this? These files are in the Trend Micro/AMSP/Debug folders question 8 3 2 comment http://m.getsatisfaction.com/topics/7559082 7559082 Annoying pop-ups from Trend itself 2017-12-19T06:56:47Z 2017-07-20T20:18:22Z TM_JB http://m.getsatisfaction.com/people/8137862 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825127/download_medium.jpg jose_reynaldo_7822772 Trend keeps giving me "advertising popups". For example, each time I reboot, it nags me about looking into their continuous protection plan, or on Android, keeps giving notifications before renewal date (not just once, but many, many times). How can I disable Trend from nagging me like this? I don't want to keep paying for a program that does this after you've already bought it. question 5 3 1 comment http://m.getsatisfaction.com/topics/7650910 7650910 sfdsdfsadf 2017-12-19T06:54:54Z 2017-12-19T06:38:24Z Social Customer Service Team http://m.getsatisfaction.com/people/7921557 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10705605/PC_Icon_Guide_128_medium.png social_customer_service_team dsafasdf question 4 0 1 create