http://m.getsatisfaction.com/products/231258/topics?page=1 Topics for Canada RingCentral Support 1970-01-01T00:00:00Z 41 18 21 0 0 6 http://m.getsatisfaction.com/topics/7875590 7875590 Daylight Savings Time Conversion 2019-04-17T13:53:19Z 2019-04-13T16:40:53Z Jay Menda http://m.getsatisfaction.com/people/10003184 https://www.gravatar.com/avatar/31a120b37d59a6d6864e9a132ff775e9?d=identicon&s=55&r=PG jay_menda Hi RC,<br /><br />We are located in Canada with RC users in BC, QC, ON and AB. Our retail offices operate on a fixed schedule year-round, say 9AM to 6PM. Since we are in Canada, we use Daylight savings, so every March the clock is moved forward an hour, and every November the clock is moved forward an hour.<br /><br />Every one of our users is affected by this time-change twice a year. We use the user hours functionality so that calls during non-business hours are routed differently, either to a Support center that operates 8AM-10PM, or directly to the user voicemail.<br /><br />In the RC Timesettings on the website, there is no option to automatically enable or disable daylight savings time. Currently all ON locations that have their timezone set to -5 ET, Their calls from 9AM to 10AM current time are being redirected even though the location is open. I can manually fix this by changing every user (100+) to -4 GMT (Which is AT on RC, but also EDT currently), however we would need to do this twice every year.<br /><br />Also from my conversation with RC support, there is no way to only blanket apply the time-zone change to users without disrupting or overriding other settings, this is a huge inconvenience that definitely needs to be looked at. The template feature is nice, but what if we only want to template one item (In this case time-zone).<br /><br /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 2 2 1 comment http://m.getsatisfaction.com/topics/7876833 7876833 Alert Sound when a Call is waiting and all Agents are on another call or Unavailable 2019-04-17T12:38:53Z 2019-04-17T12:38:53Z Beni http://m.getsatisfaction.com/people/10006396 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11404680/prf_medium.jpg beni_luul <a href="https://ringcentral.incontact.com" rel="nofollow">https://ringcentral.incontact.com</a><br /><br alt="" name="" rel="" target="" title="" type="" value="" />Need a way to configure an alert sound when a call is waiting and all agents are on another call or unavailable for the skill / queue. This is a critical functionality that should be built-in for those that use RingCentral for Support Teams or Call Centres.<br alt="" name="" rel="" target="" title="" type="" value="" /> idea 0 1 3 create http://m.getsatisfaction.com/topics/7326445 7326445 I dont understand how to set it up so my mobile phone rings when someone calls my ringcentral local number ?? 2019-04-10T01:55:11Z 2016-10-05T23:47:01Z Mussa Khan http://m.getsatisfaction.com/people/8707410 https://www.gravatar.com/avatar/b156e8aa08d28c49756f565047e79de9?d=identicon&s=55&r=PG mussa_khan_81toilgd81uon I just set up a ring central account. I am doing the 7 day trial, and am just setting things up. I bought a local number, and want it to connect to my cell phone. So when someone calls that ring central local number, it automatically calls my cell phone. I dont understand how to do this.&nbsp; question complete 3 3 1 comment http://m.getsatisfaction.com/topics/7861466 7861466 RingCentral Integration with Salesforce's Stand Alone Dialer within the Browser 2019-03-06T14:07:47Z 2019-03-06T14:07:47Z Ross Randall Recoter http://m.getsatisfaction.com/people/8267813 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324678/recoter_medium.PNG ross_randall_recoter Case # 08367328<br alt="" name="" rel="" target="" title="" type="" value="" />RingCentral Integration with Salesforce's Stand Alone Dialer within the Browser<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Having this feature will Address concern with users using Linux.<br alt="" name="" rel="" target="" title="" type="" value="" />As users using RingCentral's Salesforce Integration, it will address users that are unable to install RingCentral for Desktop that is currently available for Mac / PC<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Having this feature will Address concern with users using different browsers other than Chrome.<br alt="" name="" rel="" target="" title="" type="" value="" />Though there are compatibility concerns with having a dialer compatible with most browsers, newer browsers now have a minimum of access permissions to hardwares of devices they are installed.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 0 1 1 create http://m.getsatisfaction.com/topics/7826153 7826153 Public Roadmap for Feature Development 2019-03-04T03:10:16Z 2018-12-05T22:02:37Z Taylor http://m.getsatisfaction.com/people/8959579 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324270/Roy_medium.jpg tm_t When contacting support channels we are told "there's nothing I can do" by the support reps when raising issues of missing (yet necessary) features. We are told to post to the community "where engineers actively monitor what the community is looking for". Where this falls apart is when it faces reality. If posts are monitored, they are ignored. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I feel that as customers who are forced to use this platform (see above) we should be given some type of insight into which features are on the roadmap, and which ones are being ignored. There is simply no sense to features which have 100+ votes sitting idle, while other features (that aren't nearly as important) are regularly rolled out in feature updates. Responses of "<i>we'll pass along your feedback to the team</i>" or "<i>they regularly look at what's being talked about</i>" are common. A response I got today from a support rep: <i>"I understand that. And my apologies. All I can do on my end is forward this feature request. I hope you understand that we don't have the authority on this. All I can do is forward this."</i> Based on experience so far I envision them eating popcorn and chuckling at the increasing frustration of customers who have been waiting for years for something as simple as a proper fax confirmation email or the ability to export SMS messages. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Quick examples of posts from 2+ years ago that haven't been implemented:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messages-using-the-sms-feature" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsability-to-receive-verification-code-text-messages-using-the-sms-feature" type="" value="">https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messa...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/conference-calls-more-dial-in-phone-numbers-for-canada-more-city-included?utm_source=notification&amp;utm_medium=email&amp;utm_campaign=new_comment&amp;utm_content=reply_button&amp;reply[id]=19890183#reply_19890183" name="" rel="nofollow" target="" title="" type="" value="">https://community.ringcentral.com/ringcentral/topics/conference-calls-more-dial-in-phone-numbers-for...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Quick examples of posts from 4+ years ago that haven't been implemented:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/fax-confirmation-with-pages-faxed-attached" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsfax-confirmation-with-pages-faxed-attached" type="" value="">https://community.ringcentral.com/ringcentral/topics/fax-confirmation-with-pages-faxed-attached</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messages-using-the-sms-feature" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsability-to-receive-verification-code-text-messages-using-the-sms-feature" type="" value="">https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messa...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />What is RC planning to do to provide transparency into the process? We are all asked to wait and continue paying for the service. The least we should get in return is some proper information. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 16 13 9 comment http://m.getsatisfaction.com/topics/7843402 7843402 Canadian Data Centre 2019-03-03T12:54:49Z 2019-01-18T19:16:15Z Mike Gustavson http://m.getsatisfaction.com/people/9902204 https://www.gravatar.com/avatar/7870bce7ee30d6be78480d1dad82eaf1?d=identicon&s=55&r=PG mike_gustavson It would be fantastic if RC could open a Canadian data centre!<br /><br />We have a number of municipal government customers who are unable to migrate to a hosted phone service based in the US, due to data residency concerns.<br /><br />this is something that would open a large Canadian market up for RC. idea 2 2 1 comment http://m.getsatisfaction.com/topics/7855633 7855633 Calling credit report 2019-02-19T20:34:38Z 2019-02-18T22:12:32Z David MacDonald http://m.getsatisfaction.com/people/9933550 https://www.gravatar.com/avatar/371aa741051d9ce141a8a8a460478caf?d=identicon&s=55&r=PG david_macdonald_7grwz1jdtut7z Account type&nbsp; - Canada<br alt="" name="" rel="" target="" title="" type="" value="" />Detailed description of problem:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Is there a way to track the calling credit consumption ? I have around 800$ a month of calling credit packages and I'd like to know where this comes from and how can I lower my bills.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The "usage info" section in my billing-ServicePlan page shows that I have&nbsp;5,839 minutes of unlimited usage. On my bill I see the calling credit being automatically bought (which is fine).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Number of Users affected. 126<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7643163 7643163 RingCentral for Desktop, outgoing voicepackets are not being marked for QoS 2019-02-07T23:58:37Z 2017-12-05T20:20:44Z ALEX REDFORD http://m.getsatisfaction.com/people/9421413 https://www.gravatar.com/avatar/34781f3198ad91ace772416a6e703a98?d=identicon&s=55&r=PG alex_redford The desktop software available in Canada for Telus Business Connect, has not been adding DSCP markings for QoS since we started using it a couple years ago, and still isn't in it's current version 9.3.5.28675. I've mentioned this to support before, and I get the answer that I need to modify our routers at all of our locations to mark all outgoing packets aimed towards the IP ranges for RingCentral. I can do this, but it seems to me that the better solution would be to add the feature to the software, rather than asking all of your clients to modify all of their routers. Please add this feature to your next software release version. If you cannot, or are unwilling to do so, please explain why. idea 12 8 4 comment http://m.getsatisfaction.com/topics/7754053 7754053 Feature Request: Drag and Drop Presence 2019-02-04T20:07:05Z 2018-06-22T16:25:22Z Trevor Burns http://m.getsatisfaction.com/people/9677751 https://www.gravatar.com/avatar/278206aef89fce85d03930ee0951a18d?d=identicon&s=55&r=PG trevor_burns_4ursebzlz9lv It would be nice to have the ability to be able to change the Presence settings through a drag and drop option. Why this would be nice is because our company organizes our receptionist's presences based on alphabetical order. If there are changes in personnel&nbsp;it would be great to simply create a new one at the bottom and then drag it into the appropriate spot, other than deleting and clearing the list and re-filling it.&nbsp; idea 1 3 3 comment http://m.getsatisfaction.com/topics/7794473 7794473 Canadian English 2019-01-18T19:17:53Z 2018-09-19T19:56:51Z Filipina http://m.getsatisfaction.com/people/9794915 https://www.gravatar.com/avatar/8d4d7391d81379144d34812cf367843a?d=identicon&s=55&r=PG filipina_fy855cn9sb1wb Is there a plan to add Canadian English option?&nbsp; For example, the directory is pronouncing z as "zee" and not "zed"? idea 4 3 2 comment http://m.getsatisfaction.com/topics/7838445 7838445 Add a response noise to your chat window so when a customer service rep writes back you will know while multi tasking when getting support. 2019-01-07T23:36:31Z 2019-01-07T22:19:40Z Lucent Pools LLC http://m.getsatisfaction.com/people/9907335 https://www.gravatar.com/avatar/1205ed1b0e9e5797d860d285480b201a?d=identicon&s=55&r=PG lucent_pools_llc U.S.<br /><br />Lucent Pools is a pool company.<br /><br />Feature Request - Add a message response noise to your chat window so when a customer service rep writes back you will hear a noise so that you can multi task while getting support.<br /><br />Benefit of this feature would be greatly improved customer service and less time wasted with the chat support. I have started a chat only to have it end prematurely many times because I was distracted while working and didn't notice they had responded in the chat support window causing them to end the chat.<br /><br />5 lines idea 1 3 1 comment http://m.getsatisfaction.com/topics/7320570 7320570 Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or receive call ? 2018-11-26T16:20:36Z 2016-09-28T17:28:34Z Xarak Khan http://m.getsatisfaction.com/people/8694338 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10919654/12803200_10208910262142702_3041589481625518300_n_medium.jpg xarak_khan Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or recieve call ? question complete 4 8 2 comment http://m.getsatisfaction.com/topics/7797143 7797143 Phone swap issue 2018-09-26T15:18:54Z 2018-09-26T14:08:28Z David Leveille http://m.getsatisfaction.com/people/9801446 https://www.gravatar.com/avatar/8238b747e6a2d1b58a85c9826c9f7160?d=identicon&s=55&r=PG david_leveille After a phone clearly died (Pop sound with burnt smell...) I tried to swap the phone with another one.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I get this message:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><blockquote alt="" name="" rel="" target="" title="" type="" value="">Change to Existing RingCentral Phone<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value=""><a alt="" href="https://service.ringcentral.com/application/company/phones/38493721018/details" name="" rel="nofollow" target="" title="" type="" value="">Select Device</a></li><li alt="" name="" rel="" target="" title="" type="" value=""><a alt="" href="https://service.ringcentral.com/application/company/phones/38493721018/details" name="" rel="nofollow" target="" title="" type="" value=""><strong alt="" name="" rel="" target="" title="" type="" value="">2</strong>Confirmation</a></li></ul><br alt="" name="" rel="" target="" title="" type="" value="" />We are sorry to inform you that you cannot proceed caused by internal error.<br alt="" name="" rel="" target="" title="" type="" value="" /></blockquote><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I tried with different phones we had that were unassigned with the same result...<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question pending 1 3 1 comment http://m.getsatisfaction.com/topics/7773632 7773632 Invite contacts to scheduled conference / meetings 2018-08-04T18:04:10Z 2018-08-04T18:04:10Z FlowTracker http://m.getsatisfaction.com/people/9392932 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11308550/flowtracker-saas-600_medium.png dave_mcnab Canada. Office 365 Integration with RingCentral premium.<br /><br />Invitation process for scheduling a conference / meeting does not include a step to invite any people to the event. This makes invitations a two step process in two tools - create event (RCApp) + add invitees (O365) which is an awkward, time consuming and error prone task set for Hosts.<br /><br /><blockquote>In the O365 app, after selecting date / time one would select Invitees from the Contacts <b><i>(same UX as Skype, Webex) </i></b>and send invitations as part of the function.</blockquote><br />Ideally the scheduling tool would also identify appropriate Country dial-in numbers based on attendee and host Contact data (wishlist).<br /><br />Finally the same should be possible with Zoho and other Contact management tools. idea 0 1 2 create http://m.getsatisfaction.com/topics/7771721 7771721 Better Sign On Support for Success Portal 2018-07-31T19:33:25Z 2018-07-31T16:21:32Z Kevin Hart http://m.getsatisfaction.com/people/9666354 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11274930/photo_medium.jpg kevin_hart_7rnzwq53oyhjp <ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">US</li><li alt="" name="" rel="" target="" title="" type="" value="">Services and deliveries company</li><li alt="" name="" rel="" target="" title="" type="" value="">Success Portal Login enhancement (make it work logically)</li><li alt="" name="" rel="" target="" title="" type="" value="">Visit Success.ringcentral.com click contact support click create case, login using google or single sign on and create case</li><li alt="" name="" rel="" target="" title="" type="" value="">Reduces user frustration and spares them the insanity of a dystopian Kafkaesque techno-horror when trying to create a support case<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">07439080<br alt="" name="" rel="" target="" title="" type="" value="" /></li><li alt="" name="" rel="" target="" title="" type="" value="">15</li></ol>Currently when you try to login to success portal to create a case using single sign on or google credentials you are not returned to the success portal but are instead sent to your ringcentral account.&nbsp; This behavior is inconsistent with all other aspects of your user experience and makes it more difficult for users to seek assistance.<br /><br />Example:<br />Visit success.ringcentral.com<br />click contact support<br />click create a case<br />login using google credentials<br /><br />Expected: you are brought to the create a case page (exactly as would happen if logging in via your ringcentral username, extension and password<br /><br />Actual: You are redirected to the ringcentral admin portal. Going back to the success portal you are then brought in an infinite loop unless you click the teeny tiny "get help" link at the very top of the admin portal. It is the only way to get help in fact.<br /><br />Suggested solution: Pass a dynamic returnurl consistent with what the user would expect to be directed to if they were already logged in.<br /><br />This works closer to what is expected if you login to service.ringcentral.com or community.ringcentral.com idea 3 3 1 comment