http://m.getsatisfaction.com/products/231258/topics?page=1 Topics for Canada RingCentral Support 1970-01-01T00:00:00Z 50 23 24 0 0 6 http://m.getsatisfaction.com/topics/7916149 7916149 Apple Watch no longer supported? 2019-08-15T17:25:15Z 2019-08-12T15:07:45Z Previous clients http://m.getsatisfaction.com/people/9958461 https://www.gravatar.com/avatar/5bb55d36e72a3c099c481c933752ddf7?d=identicon&s=55&r=PG previous_clients Hi folks... So I recently purchased an Apple Watch -after making certain a number of months ago that indeed Ring Central DOES support this device... only to find out today that Apple Watch is no longer being supported. I contacted my account manager, who put me in touch with tech support, who then spoke with the Integration Team and apparently there's nothing to be done, even though users who currently have the App can continue using it, just no new downloads are available.&nbsp;<br /><br />I'm an owner/operator of a small service business in Canada and the MAIN REASON I got the frikken watch is so I could easily monitor inbound messages from my wrist without having to fish out my Iphone each and every time a new message pushes through!<br /><br />Questions: 1. Why isn't this important app being supported, and 2. When will it be re-integrated?<br /><br />~Nathan question complete 6 5 2 comment http://m.getsatisfaction.com/topics/7909791 7909791 Cost efficient way of call forwarding to cell user 2019-08-06T14:57:02Z 2019-07-24T02:15:37Z john http://m.getsatisfaction.com/people/7473491 https://www.gravatar.com/avatar/aeebb34040d4d45e5335f756e441cf8a?d=identicon&s=55&r=PG john_7167504 Scenario: we are a small 4 people company (Adam, Alice, George, Joe) using ring central Canada.&nbsp; What we previously done was setup three extensions: extension 1 for Adam with digital line (as default), extension 2 for support and extension 3 for sale. When extension 1 gets a call, it will forward ring to Adam’s cell phone. When extension 2 gets a call, it will forward ring to Adam’s cell phone and forward ring Joe’s cell phone. When extension 3 gets a call, it will forward ring to George’s cell phone and forward ring Alice’s cell phone. Each extension gets about 15 calls a month. When employee calls customer back, they use their cell phone plus the ring out feature, so clients see the single company number as caller ID and not employee’s private number.<br alt="" name="" rel="" target="" title="" type="" value="" />When we sign up a few years ago, this was the recommended method and has worked okay under the ‘pre-mobile user’ system. Is there a way to re-configure this, to maintain the ‘pre-mobile user’ pricing? So that customer still phones the central number + extension and gets forward to cell phone, and any callback done still shows the central number as caller ID?<br alt="" name="" rel="" target="" title="" type="" value="" />As it stands, I am already paying for each employee’s cell phone; I simply cannot justify paying $1000+ (incl. tax and fee) a year for ring central under the current ‘mobile user’ (extension scheme). Essentially, I am only using ring central just as a simple call forwarding service. I cannot see digital line being of any use on each of the extension, as my employee are really just using cell phone line.<br alt="" name="" rel="" target="" title="" type="" value="" /> question pending 1 3 1 comment http://m.getsatisfaction.com/topics/7903018 7903018 RC Meetings not compatible with Mac OS Catalina (beta) 2019-07-19T17:42:14Z 2019-07-04T21:18:21Z Marc Bardwell http://m.getsatisfaction.com/people/9131402 https://www.gravatar.com/avatar/1e7c6ba1479ea7eb44ffc7186f54c131?d=identicon&s=55&r=PG marc_bardwell Hi -&nbsp;<br /><br />I am using Mac OS Catalina beta and am unable to use RingCentral meetings. I can open RC meetings and start a meeting but then I get the Connecting.... screen and it is all black and nothing else happens. I cannot cancel, exit or quit. The only way to get out is to do a force quit.&nbsp;<br /><br /><ul><li>Account Type - Canada</li><li>OS - Mac OS Catalina v 10.15 Beta (19A487m)</li><li>RC Meetings version - 7.0.136380.0312</li></ul>I created this as a case but was told it was not supported but to post to the community. question complete 5 6 4 comment http://m.getsatisfaction.com/topics/7904912 7904912 "Auto Log Call" setting in Dynamics-RingCentral integration 2019-07-09T13:57:22Z 2019-07-09T13:57:22Z A http://m.getsatisfaction.com/people/10123855 https://www.gravatar.com/avatar/d123d24fb6f2a2a4f095fd4139d651dd?d=identicon&s=55&r=PG andrea_mcleod Can you please make "Auto Log Call" in the Dynamics/RingCentral integration a saved user setting rather than a temporary browser setting? Our users often find this feature is turned back on after they have turned it off (ie/ after clearing browser data). It would also be beneficial/more efficient to allow administrators to change this setting per user, rather than only allowing the user to set it.<br /><br />Also, why isn't "RingCentral for Dynamics 365" an option in your "Related Categories" for submitting a request? Only Salesforce, Zendesk, Google &amp; Archiver idea 0 1 1 create http://m.getsatisfaction.com/topics/7902594 7902594 Caller ID on Mobile Devices 2019-07-05T12:28:12Z 2019-07-03T20:22:02Z Patrick Fulop http://m.getsatisfaction.com/people/10115664 https://www.gravatar.com/avatar/235b0e470d676e2470880b40d2406197?d=identicon&s=55&r=PG patrick_fulop We are a martial arts school based in Pointe-Claire, Quebec, Canada. Currently have 4 people using the RingCentral mobile app for all business calls and texts.&nbsp;<br /><br />It would be great to have CALLER ID When receiving a business call to our cell phone. Presently, we only see the number, with the added “777” at the end to indicate that it’s from RC.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Ideally, we’d see the caller’s name (if already entered as a contact), as well as “from RingCentral”. We could then know it's a business call, and greet the caller appropriately by name, which is huge.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This used to be the case before, any idea if this feature will be available again in the future?<br alt="" name="" rel="" target="" title="" type="" value="" /><br />Thanks,&nbsp; idea 1 2 1 comment http://m.getsatisfaction.com/topics/7898526 7898526 Multiple Fax via Ring Central 2019-06-24T13:42:17Z 2019-06-21T13:52:09Z Timothy Wu http://m.getsatisfaction.com/people/9857573 https://www.gravatar.com/avatar/690830d0999d3b05b218a6139e52f889?d=identicon&s=55&r=PG timothy_wu I spoke with <strong alt="" name="" rel="" target="" title="" type="" value="">Gifford Chester Dugay </strong>from Ring Central. He is the&nbsp;Developer Support and Global Service &amp; Solution. Please support this Idea !!! Current situation: RC Engineering team confirms when sending&nbsp;faxes to multiple recipients at the same time is the current behavior of our system and is actually a limitation for now. We should remove the limitation and expand the area.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When faxing via Ring Central where you have&nbsp;multiple parties, it would be nice to display all the parties Fax number and the time it was faxed&nbsp;when the user Save the PDF copy of the&nbsp;Fax Sent.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />For example: <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />From: ABC Company; Fax: ABC's Fax Number ; To: Outbound Party # 1 Fax: Outbound Fax Number # 1; Pages: 1 of 7 ; Time Stamped when RC fax<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />From: ABC Company; Fax: ABC's Fax Number ; To: Outbound Party #&nbsp;2 &nbsp;Fax: Outbound Fax Number # 2; Pages: 1 of 7 ; Time Stamped when RC fax<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Even though RC sent an Fax Message Transmission Result with all&nbsp; the Parties, I think its important still to have it stamped onto the Fax.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 5 2 1 comment http://m.getsatisfaction.com/topics/7898530 7898530 Request Faxing via Ring Central Mac OS 2019-06-24T13:19:41Z 2019-06-21T14:02:00Z Timothy Wu http://m.getsatisfaction.com/people/9857573 https://www.gravatar.com/avatar/690830d0999d3b05b218a6139e52f889?d=identicon&s=55&r=PG timothy_wu Current Mac OS version of Ring Central does not have ability to Fax documents without a Physical Printer or Fax Machine.&nbsp;Mac OS Ring Central version should&nbsp;accept Third Party such as Office 365 or Adobe Reader similar to the Windows version where I can fax.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In Windows Version:&nbsp; I can open a PDF and hit CTRL+ P. I want to send my fax from a PDF with CTRL+ P and change the printing option to Ring Central. This way it automatically attach the PDF file and sends the fax to the party. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Mac OS version: I should be able to open a PDF and hit Command Mac + P. I want to send my fax from a PDF with Command Mac+ P and change the printing option to Ring Central. This way it automatically attach the PDF file and sends the fax to the party. idea 2 2 1 comment http://m.getsatisfaction.com/topics/7843402 7843402 Canadian Data Centre 2019-06-03T18:28:12Z 2019-01-18T19:16:15Z Mike Gustavson http://m.getsatisfaction.com/people/9902204 https://www.gravatar.com/avatar/7870bce7ee30d6be78480d1dad82eaf1?d=identicon&s=55&r=PG mike_gustavson It would be fantastic if RC could open a Canadian data centre!<br /><br />We have a number of municipal government customers who are unable to migrate to a hosted phone service based in the US, due to data residency concerns.<br /><br />this is something that would open a large Canadian market up for RC. idea 3 3 1 comment http://m.getsatisfaction.com/topics/7886021 7886021 Community Feedback 2019-05-29T15:38:26Z 2019-05-15T15:05:03Z Saadet - Community Moderator http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Everyone!<br /><br />Big changes are coming :)&nbsp;We've outgrown the current platform and are moving to a new Community Platform this year! <br /><br />So what does that mean for you? Well, that's all still in development ;)&nbsp;Which is why I'm posting today. We want your feedback! This is YOUR community and we want to know what is working, what could be made better, and other things you'd like to see. We've put together a <b><u><a href="https://www.surveymonkey.com/r/HPJ2L7F" rel="nofollow" title="Link: https://www.surveymonkey.com/r/HPJ2L7F">survey </a></u></b>where you can share your thoughts.<br /><br />&nbsp;As we get closer to the changeover, we'll provide updates and most likely even offer up a beta. You'll get a sneak peek into the new Community's construction and test some things out before it goes live.<br /><br />We're super excited for this change and hope you are as well :)&nbsp;I look forward to reading your feedback! update 13 7 3 comment http://m.getsatisfaction.com/topics/7885399 7885399 "All circuits are busy" or busy signal incoming calls 2019-05-14T17:40:08Z 2019-05-14T02:13:57Z Ian Marshall http://m.getsatisfaction.com/people/10038414 https://www.gravatar.com/avatar/c875efa11a142e9a3f0440113d7c9ba6?d=identicon&s=55&r=PG ian_marshall_kxm0imo8xdss5 We are having an issue where callers are report hearing "all circuits are busy" or receiving a busy signal when calling our lines. I personally have experienced this issue as well when attempting to call into the office. My Office Manager has spoken to RC technical support who have been no help. This has been ongoing for several weeks and we are getting to the point of cancellation of service as we can't have calls go unanswered. I am hoping someone can help with this issue. question active 3 2 1 comment http://m.getsatisfaction.com/topics/7882444 7882444 received international calls 2019-05-09T18:57:25Z 2019-05-05T08:38:29Z hood services http://m.getsatisfaction.com/people/10026295 https://www.gravatar.com/avatar/60f4abcea544330919685e9cc895ac92?d=identicon&s=55&r=PG hood_services hey , i have CA us numbers and i travel outside the state , i notes that i can call from the app but i cant received international calls ( from the state to my phone at the other country&nbsp; ) .&nbsp;<br />what can i do ?&nbsp; question active 1 4 1 comment http://m.getsatisfaction.com/topics/7875590 7875590 Daylight Savings Time Conversion 2019-04-17T13:53:19Z 2019-04-13T16:40:53Z Jay Menda http://m.getsatisfaction.com/people/10003184 https://www.gravatar.com/avatar/31a120b37d59a6d6864e9a132ff775e9?d=identicon&s=55&r=PG jay_menda Hi RC,<br /><br />We are located in Canada with RC users in BC, QC, ON and AB. Our retail offices operate on a fixed schedule year-round, say 9AM to 6PM. Since we are in Canada, we use Daylight savings, so every March the clock is moved forward an hour, and every November the clock is moved forward an hour.<br /><br />Every one of our users is affected by this time-change twice a year. We use the user hours functionality so that calls during non-business hours are routed differently, either to a Support center that operates 8AM-10PM, or directly to the user voicemail.<br /><br />In the RC Timesettings on the website, there is no option to automatically enable or disable daylight savings time. Currently all ON locations that have their timezone set to -5 ET, Their calls from 9AM to 10AM current time are being redirected even though the location is open. I can manually fix this by changing every user (100+) to -4 GMT (Which is AT on RC, but also EDT currently), however we would need to do this twice every year.<br /><br />Also from my conversation with RC support, there is no way to only blanket apply the time-zone change to users without disrupting or overriding other settings, this is a huge inconvenience that definitely needs to be looked at. The template feature is nice, but what if we only want to template one item (In this case time-zone).<br /><br /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 2 3 1 comment http://m.getsatisfaction.com/topics/7326445 7326445 I dont understand how to set it up so my mobile phone rings when someone calls my ringcentral local number ?? 2019-04-10T01:55:11Z 2016-10-05T23:47:01Z Mussa Khan http://m.getsatisfaction.com/people/8707410 https://www.gravatar.com/avatar/b156e8aa08d28c49756f565047e79de9?d=identicon&s=55&r=PG mussa_khan_81toilgd81uon I just set up a ring central account. I am doing the 7 day trial, and am just setting things up. I bought a local number, and want it to connect to my cell phone. So when someone calls that ring central local number, it automatically calls my cell phone. I dont understand how to do this.&nbsp; question complete 3 3 1 comment http://m.getsatisfaction.com/topics/7861466 7861466 RingCentral Integration with Salesforce's Stand Alone Dialer within the Browser 2019-03-06T14:07:47Z 2019-03-06T14:07:47Z Ross Randall Recoter http://m.getsatisfaction.com/people/8267813 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324678/recoter_medium.PNG ross_randall_recoter Case # 08367328<br alt="" name="" rel="" target="" title="" type="" value="" />RingCentral Integration with Salesforce's Stand Alone Dialer within the Browser<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Having this feature will Address concern with users using Linux.<br alt="" name="" rel="" target="" title="" type="" value="" />As users using RingCentral's Salesforce Integration, it will address users that are unable to install RingCentral for Desktop that is currently available for Mac / PC<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Having this feature will Address concern with users using different browsers other than Chrome.<br alt="" name="" rel="" target="" title="" type="" value="" />Though there are compatibility concerns with having a dialer compatible with most browsers, newer browsers now have a minimum of access permissions to hardwares of devices they are installed.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 0 1 1 create http://m.getsatisfaction.com/topics/7826153 7826153 Public Roadmap for Feature Development 2019-03-04T03:10:16Z 2018-12-05T22:02:37Z Taylor http://m.getsatisfaction.com/people/8959579 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324270/Roy_medium.jpg tm_t When contacting support channels we are told "there's nothing I can do" by the support reps when raising issues of missing (yet necessary) features. We are told to post to the community "where engineers actively monitor what the community is looking for". Where this falls apart is when it faces reality. If posts are monitored, they are ignored. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I feel that as customers who are forced to use this platform (see above) we should be given some type of insight into which features are on the roadmap, and which ones are being ignored. There is simply no sense to features which have 100+ votes sitting idle, while other features (that aren't nearly as important) are regularly rolled out in feature updates. Responses of "<i>we'll pass along your feedback to the team</i>" or "<i>they regularly look at what's being talked about</i>" are common. A response I got today from a support rep: <i>"I understand that. And my apologies. All I can do on my end is forward this feature request. I hope you understand that we don't have the authority on this. All I can do is forward this."</i> Based on experience so far I envision them eating popcorn and chuckling at the increasing frustration of customers who have been waiting for years for something as simple as a proper fax confirmation email or the ability to export SMS messages. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Quick examples of posts from 2+ years ago that haven't been implemented:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messages-using-the-sms-feature" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsability-to-receive-verification-code-text-messages-using-the-sms-feature" type="" value="">https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messa...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/conference-calls-more-dial-in-phone-numbers-for-canada-more-city-included?utm_source=notification&amp;utm_medium=email&amp;utm_campaign=new_comment&amp;utm_content=reply_button&amp;reply[id]=19890183#reply_19890183" name="" rel="nofollow" target="" title="" type="" value="">https://community.ringcentral.com/ringcentral/topics/conference-calls-more-dial-in-phone-numbers-for...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Quick examples of posts from 4+ years ago that haven't been implemented:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/fax-confirmation-with-pages-faxed-attached" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsfax-confirmation-with-pages-faxed-attached" type="" value="">https://community.ringcentral.com/ringcentral/topics/fax-confirmation-with-pages-faxed-attached</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messages-using-the-sms-feature" name="" rel="nofollow" target="" title="Link httpscommunityringcentralcomringcentraltopicsability-to-receive-verification-code-text-messages-using-the-sms-feature" type="" value="">https://community.ringcentral.com/ringcentral/topics/ability-to-receive-verification-code-text-messa...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />What is RC planning to do to provide transparency into the process? We are all asked to wait and continue paying for the service. The least we should get in return is some proper information. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> idea 16 14 11 comment