http://m.getsatisfaction.com/products/231984/topics?page=1 Topics for SmartVault 1970-01-01T00:00:00Z 18 2 3 0 0 9 http://m.getsatisfaction.com/topics/7309422 7309422 Getting Started - SmartVault for Reckon Accounts 2018-10-17T23:10:03Z 2016-09-14T01:51:16Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1483065/8670-12nhjua_inline.png?1473817835" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1483066/12823-3e95i0_inline.png?1473817848" /><br /><br /><br /><br />Hi everyone!<br /><br />If you are new to SmartVault, this is the place to start!<br /><br />Check out this step by step guide on getting started and configuring Reckon SmartVault with Reckon Accounts Business.<br /><br /><b><a href="https://support.smartvault.com/SmartVault_Reckon_Integration_(AUS)/Getting_Started_-_Reckon/Getting_Started_-_SmartVault_for_Reckon_Accounts" rel="nofollow" title="Link: https://support.smartvault.com/SmartVault_Reckon_Integration_(AUS)/Getting_Started_-_Reckon/Getting_Started_-_SmartVault_for_Reckon_Accounts">Getting Started - SmartVault for Reckon Accounts</a></b> article 3 3 1 comment http://m.getsatisfaction.com/topics/7632159 7632159 FREQUENTLY ASKED QUESTIONS: Reckon sells Accountants Group to MYOB 2018-01-11T22:51:24Z 2017-11-16T02:48:32Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <b>FREQUENTLY ASKED QUESTIONS: Reckon sells Accountants Group to MYOB</b><br /><br /><br /><b>WHAT IS CHANGING?</b><br />There are no changes to Reckon customers who use the long-standing business solutions such as Reckon Accounts, Reckon One, Reckon Hosted, Reckon Personal, Reckon POS or Reckon Loans.<br /><br />The Reckon Business Group that develops and supports Reckon One, Reckon Accounts Hosted, Reckon Desktop products, Reckon Loans, will operate as usual.<br /><br />MYOB have acquired the assets to a separate group within Reckon, that specialises in Accounting Practice Management which includes the Reckon APS, Reckon Elite, and Reckon Docs suite of products. This means MYOB will be the new owner and will directly manage future development and enhancements.<br />With this change, Reckon will now be able to focus purely on our Partners and SME market with our current solutions and exciting new solutions coming in the New Year. More detail to come!<br /><br /><b>WILL MY PRODUCT CONTINUE TO BE UPDATED?</b><br />Yes your product will continue to be developed and updated by the same development team currently working on it. All compliance updates and or additional features will continue to be worked on and delivered to you.<br /><br /><b>HOW WILL PRODUCT SUPPORT BE IMPACTED?</b><br />There are no changes to product support. You should continue to contact our Reckon Technical Support team for support or reach out to us via the Reckon Community.<br /><br /><b>DO I NEED TO DO ANYTHING DIFFERENT?</b><br />No, the Reckon team will continue to support you as a valued customer where Reckon products such as Reckon One, Hosted, Reckon Desktop, Reckon Loans are concerned.<br /><br /><b>WHO DO I CONTACT FOR SERVICE AND PURCHASES?</b><br />The Reckon customer service team, as always, is here to support you. There is no change in this process as the Reckon Business division will continue to operate as usual.<br /><br /><b>WHO DO I CONTACT FOR QUESTIONS ABOUT MY SHARES?</b><br />If you’re a shareholder and have questions relating to shares, please contact Reckons Head Office on +61 2 9577 5000.<br /><br /><br />If you have any further questions, please contact the Reckon Support team on 1800 RECKON (Toll free 1800 732 566), email at <a href="mailto:customerservice@reckon.com.au" rel="nofollow">customerservice@reckon.com.au</a> or post a comment below article 7 6 1 comment http://m.getsatisfaction.com/topics/7628794 7628794 Obtain Invaluable Business Checklists for Free - Safeguard your business by being informed! 2017-11-10T03:09:53Z 2017-11-10T03:09:53Z Shaun Locke http://m.getsatisfaction.com/people/7001258 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10794135/SL_medium.jpg shaun_locke Checklists include:<br /><ul><li>HR Checklist</li><li>Work Health and Safety</li><li>Contractors Checklist</li><li>Complaints process for discrimination, harassment bullying and victimisation</li><li>Flexible working arrangements</li><li>Plus many others...<br /></li></ul><a href="https://www.reckon.com/au/ausdocs/" rel="nofollow" title="Link: https://www.reckon.com/au/ausdocs/">https://www.reckon.com/au/ausdocs/</a><br /><br />Also obtain other business relative documents, policies and procedures to cover:<br /><br /><ul><li>HR &amp; Employment</li><li>Contractors<br /></li><li>Intellectual Property, <br /></li><li>Website, E-Commerce &amp; Media</li><li>Real Estate</li><li>Commercial Transactions</li><li>Financial Agreements</li><li>Franchise<br /></li></ul><br />Best Regards,<br />Shaun Locke<br />Reckon idea 0 1 1 create http://m.getsatisfaction.com/topics/7562827 7562827 Opening Hours & Support - 28 July 2017 2017-07-27T03:19:44Z 2017-07-27T03:19:44Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone<br /><br />This is just a heads up to let you know a number of our phone support lines will be closed from 2:30pm on 28 July 2017 due to a company-wide internal event.<br /><br />The phone support teams that will be closed are:<br /><br /><ul><li>Advantage Point of Sale support</li></ul><ul><li>Reckon Docs</li></ul><ul><li>Reckon Training</li></ul><ul><li>1900 Registration &amp; Support lines</li></ul><ul><li>PSG Customer Service</li></ul><ul><li>PSG Support</li></ul><br />All other support lines will operate as normal.<br /><br />Thank you for your understanding and we apologise for the inconvenience this may cause. article 0 1 1 create http://m.getsatisfaction.com/topics/7450062 7450062 Can we Attach a Document in the SmartVault Inbox to a Reckon Accounts Entry Aus? & How to get bar in reckon 2017-06-08T05:26:47Z 2017-02-08T05:00:37Z Marjorie Lord http://m.getsatisfaction.com/people/8935436 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11007173/13886281_1078640882217332_637264198153634717_n_medium.jpg marjorie_lord Can we Attach a Document in the SmartVault Inbox to a Reckon Accounts Entry here in &nbsp;Australia? I can see from a webinar that you can, but it is confusing. <br />If Yes how do we get the smart vault side bar into reckon? I do not get a certificate come up when I open up Reckon asking me to allow SmartVault to interact with Reckon.<br />We are using Reckon Enterprise Hosted.<br />thank you in advance :)&nbsp; question complete 4 3 1 comment http://m.getsatisfaction.com/topics/7517360 7517360 AU Breakfast series - HR Advice Online present 2017/18 legislative changes (Your capital city) 2017-05-12T04:10:47Z 2017-05-12T04:10:47Z Louise Marshall http://m.getsatisfaction.com/people/7398149 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10830133/Training-Academy-Logo-Secondary_smallblack20_medium.png louise_marshall <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1595526/RackMultipart20170512-92173-ll4hs4-HR_Advice_Breakfast_inline.PNG?1494562091" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1595526/RackMultipart20170512-92173-ll4hs4-HR_Advice_Breakfast_inlinePNG1494562091" /><br /><p><b>AU Breakfast series - HR Advice Online present 2017/18 legislative changes (Your capital city)</b><br /></p><p>Are you an Employer or &nbsp;know SMB's that do: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p>This year we’re hosting a special Human Resources breakfast session, in partnership with&nbsp;<a href="http://go.reckon.com/training-industry/clkn/http/www.hradviceonline.com.au/" rel="nofollow" target="_blank" title="Link http//goreckoncom/training-industry/clkn/http/wwwhradviceonlinecomau/">HR Advice Online</a>. We’ve invited Cheryl Disher &amp; Kerrie Canning, founders of this leading HR advisory service for businesses to share the latest information on the&nbsp;National Wage Case and how this affects you.</p><p>Ensure you're up-to-date with the&nbsp;Fair Work Commission changes&nbsp;and learn tips on how to manage the compliance requirements of your business.</p><p>We will discuss:</p><p>-A summary of the Fair Work Commission’s Annual Wage Case and its impact on both award and non-award employees.</p><p>-How the National Wage Case’s wage increase affects the minimum wage and award rates of pay</p><p>-BOOT</p><p>-Changing landscape of Industrial Relations and how to maintain compliance with the Fair Work Act.&nbsp;</p>For only $99 Incl GST, this session includes breakfast and Tea/ Coffee.<br /><br />Love to see you there<br /><br />Register here: &nbsp;<a href="http://go.reckon.com/training-industry/" rel="nofollow" target="_blank" title="Link http//goreckoncom/training-industry/">http://go.reckon.com/training-industry/</a> article 0 1 1 create http://m.getsatisfaction.com/topics/7417614 7417614 Community Forum Maintenance - 12 January 2017 2017-01-11T23:14:31Z 2017-01-09T22:48:32Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone,<br /><br />Please be advised the Reckon Community will be offline between 2:00 - 3:00pm AEDT on Thursday 12 January 2017 while our forum infrastructure vendor performs database maintenance.<br /><br /><b>Please note, this maintenance will result in an outage for the&nbsp;<u>Reckon Community only</u>. Online products and services such as&nbsp;</b><a href="https://www.reckon.com/" rel="nofollow" target="_blank"><b>Reckon.com,</b></a><b>&nbsp;<a href="https://www.reckon.com/au/accounts-hosted/" rel="nofollow" target="_blank">Reckon Accounts Hosted</a>&nbsp;and&nbsp;<a href="https://www.reckon.com/au/one/" rel="nofollow" target="_blank" title="Link: https://www.reckon.com/au/one/">Reckon One</a>&nbsp;will not be affected.<br /></b><br />Apologies for any inconvenience caused and thank you all for your patience.<br /><br />Rav article 2 2 1 create http://m.getsatisfaction.com/topics/7405452 7405452 Merry Christmas! Our Christmas & Holiday Operating Hours 2016-12-31T22:37:19Z 2016-12-22T01:51:18Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526963/23382-19ur3yv_inline.jpg?1482371379" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1526963/23382-19ur3yv_inline.jpg?1482371379" /><br /><br /><br />Hi everyone!<br /><br />Can you believe it's that time of year once again!<br /><br />Thank you all for your continued support this year and from all of us here at Reckon we wish everyone a very Merry Christmas and Happy New Year!<br /><br />Our Customer Service and Technical Support teams are here to help you over the holiday period. If you need any assistance from us over this period, you can find our full support hours&nbsp;<a href="http://click.hello.reckon.com/?qs=b197032f38c55d602693fb1f703b2d398183bd0c61d4048d78e1c48c0a5bcd97eb5d56967c6997c3" rel="nofollow" target="_blank" title="Link http//clickhelloreckoncom/qsb197032f38c55d602693fb1f703b2d398183bd0c61d4048d78e1c48c0a5bcd97eb5d56967c6997c3">here</a>.<br /><br />Looking forward to seeing you all in 2017! article 3 3 1 comment http://m.getsatisfaction.com/topics/7359684 7359684 Reckon SmartVault Learning Resources - Recorded Webinars & More! 2016-11-18T01:40:54Z 2016-11-18T01:40:54Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1511488/RackMultipart20161118-117611-dec3xd-SmartVault_2_inline.jpg?1479429595" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1511488/RackMultipart20161118-117611-dec3xd-SmartVault_2_inlinejpg1479429595" /><br /><br /><br />Hi everyone,<br /><br />By now you've probably had a chance to try out Reckon SmartVault in your business and can see that you can easily scan &amp; upload, and send &amp; receive documents with employees and clients from anywhere in the world.<br /><br />Here are additional resources to help you utilise all it's powerful features so you can create a streamlined document management process and simplify your workflow.<br /><br />Learn how to manage your documents online by&nbsp;checking out our SmartVault webinars and seeing it in action!<br /><br />Check out our Reckon SmartVault webinars here - <a href="http://go.reckon.com/document-management-recording/" rel="nofollow" title="Link: http://go.reckon.com/document-management-recording/"><b>Recorded Webinars &amp; Documents</b></a> idea 0 1 1 create http://m.getsatisfaction.com/topics/7346239 7346239 Melbourne Cup 2016 - Opening Hours & Support 2016-11-01T01:16:11Z 2016-10-31T04:48:41Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone<br /><br />Please be aware due to the Melbourne Cup, our office will be closed from 12:00PM (AEDT) on 1 November 2016 and as a result, a number of our support lines will be closed.<br /><br />The phone support teams that will be closed from 12:00pm (AEDT) are:<br /><ul><li>Payroll Premier </li></ul><ul><li>POS Support</li></ul><ul><li>PSG Support</li></ul><ul><li>PSG Sales</li></ul><ul><li>1900 Support Line</li></ul><br />All other support lines will operate on&nbsp;<b>reduced&nbsp;</b>staff numbers<br /><br />Thank you for your understanding and we sincerely apologise for any inconvenience this may cause. article 3 1 1 create http://m.getsatisfaction.com/topics/7327330 7327330 Opening Hours & Support - 7 October 2016 2016-10-07T04:32:41Z 2016-10-07T00:03:21Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone<br /><br />This post is just a heads up to let you know a number of our phone support lines will be closed from 3:00pm (AEDT) today, 7 October 2016, due to a company-wide internal event.<br /><br />The phone support teams that will be closed from 3:00pm (AEDT) are:<br />Payroll Premier &amp; POS Support<br />1900 Support Line<br /><br />All other support lines will operate on&nbsp;<b>reduced&nbsp;</b>staff numbers<br /><br />Thank you for your understanding and we sincerely apologise for any inconvenience this may cause. article 4 5 1 comment http://m.getsatisfaction.com/topics/7325584 7325584 Reckon SmartVault 2016-10-05T01:32:51Z 2016-10-05T01:32:51Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492966/14499-2p7va3_inline.png?1475629939" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492966/14499-2p7va3_inlinepng1475629939" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492967/26222-1z02zv3_inline.png?1475629950" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492967/26222-1z02zv3_inlinepng1475629950" /><br /><br /><br /><br /><b><br /></b>Reckon SmartVault delivers all the benefits of a cloud drive, but with the best-in-class security and productivity features you need to run your business, helping drive efficiencies in your workflow so you can reduce costs and increase profitability.<br /><b><br /></b>Here's a quick look at some of the benefits of Reckon SmartVault<br /><b><br /><i>Reckon Accounts Business integration</i><br /></b>Easily scan and attach documents to matching transactions in Reckon Accounts Premier and Enterprise.<br /><b><br /></b><b></b><b><i>Outlook plug-in</i><br /></b>Send, receive and manage documents securely right inside Outlook without changing the way you work today.<br /><b><br /></b><b></b><b><i>Audit reports &amp; alerts</i><br /></b>Automatic alerts notify when files have been uploaded or viewed. Audit reports track who accessed what file and when.<br /><b><br /></b><b><i>Branded client portal</i></b><br />Increase professionalism when sharing files by creating a branded client portal, customised with your business logo and colour scheme.<br /><b><br /></b><b></b><b><i>Recover deleted files</i><br /></b>Restore accidentally deleted or overwritten files, as well as view and download previous versions of a file<b>.<br /><br /></b><b></b><b><i>Inbox for scanning</i><br /></b>Upload and convert documents to a digital format with our simple scanning wizard to enjoy the benefits of a paperless workflow.<br /><b><br /><br /></b>See how Reckon SmartVault works in action at no cost to you with our free 30 day trial!<br /><b><br /><a href="https://my.smartvault.com/secure/signup/SignupPaid.aspx?p=40005&amp;a=5&amp;b=1&amp;u=0&amp;c=0" rel="nofollow"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492968/9351-42l8pn_inline.PNG?1475631101" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492968/9351-42l8pn_inline.PNG?1475631101" /></a><br /></b> article 0 1 1 create http://m.getsatisfaction.com/topics/7325563 7325563 SmartVault: Vault Structure for Sharing Reckon Accounts Company Files 2016-10-05T01:05:51Z 2016-10-05T01:05:51Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492961/26222-dqdu4w_inline.png?1475629337" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492961/26222-dqdu4w_inlinepng1475629337" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492962/14499-fc8vge_inline.png?1475629347" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492962/14499-fc8vge_inlinepng1475629347" /><br /><br /><br /><br />Hi everyone!<br /><br />Check out our article on best practices for sharing one or more of your Reckon Accounts company files to attach to the Reckon SmartVault Toolbar.<br /><br /><br /><a href="https://support.smartvault.com/SmartVault_Reckon_Integration_(AUS)/Getting_Started_-_Reckon/Vault_Structure_for_Sharing_Reckon_Accoutns_Company_Files" rel="nofollow" title="Link: https://support.smartvault.com/SmartVault_Reckon_Integration_(AUS)/Getting_Started_-_Reckon/Vault_Structure_for_Sharing_Reckon_Accoutns_Company_Files"><b>Vault Structure for Sharing Reckon Accounts Company Files</b></a> article 0 2 2 create http://m.getsatisfaction.com/topics/7324574 7324574 SmartVault: Getting Started with Reckon Accounts Integration 2016-10-03T23:52:01Z 2016-10-03T23:52:01Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492461/14499-ayp334_inline.png?1475538265" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492461/14499-ayp334_inlinepng1475538265" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1492463/26226-xb2nrw_inline.png?1475538274" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1492463/26226-xb2nrw_inlinepng1475538274" /><br /><br /><br /><br />Hi everyone,<br /><br />Check out this step by step guide to learn how to integrate Reckon SmartVault with your Reckon Accounts Business company file.<br /><br /><br /><b><a href="https://support.smartvault.com/SmartVault_Reckon_Integration_(AUS)/Getting_Started_-_Reckon/Getting_Started_with_Reckon_Accounts_Integration" rel="nofollow">Getting Started with Reckon Accounts Integration</a><br /></b> article 0 2 2 create http://m.getsatisfaction.com/topics/7308515 7308515 Get started with Reckon SmartVault - WEBINAR 2016-09-13T00:26:37Z 2016-09-13T00:26:37Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone,<br /><br />For anyone that missed our recent Reckon SmartVault webinar, you can catch up on it via our YouTube channel below.<br /><br />More information on Reckon SmartVault is available <a href="https://www.reckon.com/au/business/smartvault/" rel="nofollow">here</a><br /><br /><br /><div class="video-container"><iframe src="https://www.youtube.com/embed/M9P0fhBTrGQ"></iframe></div> article 0 1 1 create