http://m.getsatisfaction.com/products/232964/topics?page=1 Topics for ConnectCentral 2018 1970-01-01T00:00:00Z 12 0 1 0 0 6 http://m.getsatisfaction.com/topics/7811973 7811973 San Francisco Bay Area Customers: Participate in a live feedback session 2018-11-04T02:37:52Z 2018-10-30T22:40:38Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 We need YOUR input on our latest ideas so we can provide you the best experience.<br /><br />Currently looking for RingCentral customers in the San Francisco Bay Area to participate in a live 45 minute feedback session. To thank you for your time, participants will receive a $50 Amazon gift card.&nbsp;<br /><br />If you are interested in participating, <a href="https://ethn.io/80347" rel="nofollow" title="Link: https://ethn.io/80347">click here</a> to register.&nbsp; update 1 2 1 comment http://m.getsatisfaction.com/topics/7768161 7768161 Announcing ConnectCentral 2018, Nov 12-14, San Francisco 2018-10-09T15:08:09Z 2018-07-23T22:34:29Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1742264/24911-c7rudv_inline.jpg?1532384642" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1742264/24911-c7rudv_inlinejpg1532384642" />&nbsp;By Neha Mirchandani<br /> <b>The Importance of Uniting in a Disconnected Digital Age</b><br /><br /> The great contradiction of the digital age is that, despite the promise of new technologies to build greater connection, a case could be made that the more knowledge workers embrace them, the more disconnected they become.<br /><br /><br /> Industry research bears this out: With each new communications device and collaboration app companies adopt, fragmentation and friction actually increase in the workplace, stifling productivity and adding more standards for IT to support.<br /><br /> A recent <a href="https://www.ringcentral.com/lp/future-digital-workplace.html" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/lp/future-digital-workplacehtml">RingCentral and CITE Research workplace survey</a> noted that using multiple communications apps at work has a major negative impact on concentration and rhythm, which ultimately breaks down connections and hampers productivity. Fifty-six percent of respondents in the survey found searching for information in different applications disruptive, and 31 percent of workers said it caused them to lose their train of thought.<br /><br /> The answer, however, isn’t about setting rigid limits on technology usage. It involves finding new ways to unite people by leveraging technology to remove silos, and enable today’s digital natives to work on their terms. In the same survey, the majority of respondents (66%) said a single communications platform would help deliver more seamless and unified experiences, and increase overall business productivity.<br /><br /> <strong>Unite at ConnectCentral 2018</strong><br /><br /> Underscoring the importance of uniting people with technology, RingCentral is dedicating <a href="https://connectcentral.ringcentral.com/" rel="nofollow" target="_blank">ConnectCentral 2018</a>, the industry’s premier cloud communications and collaboration conference, to the theme of “Unite.” This year’s event, which takes place November 12–14 at San Francisco’s Westin St. Francis, will feature keynotes, sessions and discussions on how IT leaders can unite people (employees, customers, and partners), ideas, and businesses globally with cloud communications technology that powers a new era of work.<br /><br /> <strong>Event Highlights</strong><br /><br /> As the industry’s premier cloud communications and collaboration event, <a href="https://connectcentral.ringcentral.com/" rel="nofollow" target="_blank">ConnectCentral 2018</a> provides a unique opportunity to engage with thought leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Attendees can leverage the perspective of a diverse group of visionaries, innovators, and industry leaders via keynotes and breakout sessions. This year’s featured keynote speaker is Malcolm Gladwell, one of TIME Magazine’s 100 most influential people and the best-selling author of “The Tipping Point,” “Blink,” “Outliers,” “What the Dog Saw,” and “David and Goliath.”<br /><br /> <img src="https://www.ringcentral.com/blog/wp-content/plugins/a3-lazy-load/assets/images/lazy_placeholder.gif" />In addition, ConnectCentral 2018 features a host of new content tracks, sessions, and learning opportunities to help attendees develop their cloud communications strategies:<br /><br /> <ul><li>Tracks: In addition to the Developer and Contact Center tracks from previous years, RingCentral has added an Executive track, and one for Women in Technology.</li><li>Super Sessions: Deep-dive breakout sessions that allow you to learn more about the topics that interest you most.</li><li>Developer Innovation Zone: A centralized developer zone with hands-on labs, booths, and speakers.</li><li>RingCentral University: New courses available, including Level 2 RingCentral Administration and RingCentral for Non-IT Users.</li></ul> We look forward to an exciting event and invite you to join us at <a href="https://connectcentral.ringcentral.com/" rel="nofollow" target="_blank" title="Link https//connectcentralringcentralcom/">ConnectCentral 2018</a> to explore how you can unite your people, ideas, and business with the power of cloud communications and collaboration technologies.<br /><br /> <a href="https://connectcentral.ringcentral.com/" rel="nofollow" target="_blank">Register</a> before July 31 to take advantage of our early bird pricing of $299.<br /><br /><i><a href="https://www.ringcentral.com/blog/2018/07/importance-uniting-disconnected-digital-age/" rel="nofollow" target="_blank">Originally posted in the RingCentral Blog</a></i> update 1 2 2 comment cite research workplace survey, connectcentral, connectcentral 2018, malcolm gladwell, outliers, ringcentral, ringcentral office, the tipping point, what the dog saw, contact center, digital workspace, ringcentral training http://m.getsatisfaction.com/topics/7698438 7698438 RingCentral’s newest integration with Google: RingCentral for Hangouts Chat 2018-07-09T13:59:47Z 2018-03-05T17:09:01Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <a href="https://www.ringcentral.com/blog/author/sangeeta/" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/sangeeta/"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1711539/19715-d034is_inline.jpg?1520269242" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1711539/19715-d034is_inlinejpg1520269242" />Sangeeta Walsh</a>, March 1, 2018<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1711540/13691-c6fp3j_inline.png?1520269310" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1711540/13691-c6fp3j_inline.png?1520269310" /><br /><br /> Integrations are essential for productive work environments, and we want to ensure your favorite cloud applications work in harmony with one another. That’s why we’re excited to announce our latest integration with Google, RingCentral for Hangouts Chat.<br /><br /> Hangouts Chat is a secure collaboration tool within G Suite bringing teams together. RingCentral integrates within a room in Hangouts Chat to bring you a seamless and quick way to start a&nbsp;<a href="https://www.ringcentral.com/office/features/online-meetings/overview.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral video meeting</a>&nbsp;or call. This native integration makes it easier for your teams to access RingCentral without having to switch applications.<br /><br /> Marty Piombo, VP of Strategic Partnerships at RingCentral, is focused on bringing the best user experience to our customers through business partnerships. “RingCentral is dedicated to growing our partnership with Google as a Recommended for G Suite partner as well as a Chrome Technology partner,” says Piombo. “With deep integrations across the Google ecosystem, we provide our enterprise customers a frictionless communications and collaboration solution within the productivity applications they use every day.”<br /><br /> <b>How does RingCentral for Hangouts Chat work?</b><br /><br /> RingCentral for Hangouts Chat is an add-on bot found in&nbsp;<a href="https://gsuite.google.com/products/chat/" rel="nofollow" target="_blank">Hangouts Chat</a>. This integration improves team conversations within Hangouts Chat for a native and intuitive experience to make a RingCentral call, start a RingCentral meeting, and view call controls. Once the RingCentral bot is installed, users do not need to switch applications to access their RingCentral accounts; Room members can simply type @RingCentral to access RingCentral services.<br /><br />We’re excited to extend our integrations with&nbsp;<a href="https://www.ringcentral.com/office/features/ringcentral-for-google/overview.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral for Google</a>&nbsp;and are committed to bringing our G Suite users frictionless engagement across Google Cloud applications. Learn about all our Google integrations, including RingCentral for Hangouts Chat, by visiting the&nbsp;<a href="https://apps1.ringcentral.com/app/312709020-1263712021-7gufiGT3T3CCuCP37hMDaQ~5Hy-UeOMTIi2EOq0Sc0zdQ-1210" rel="nofollow" target="_blank">RingCentral App Gallery</a>.<br /><br /><br /><i><a href="https://www.ringcentral.com/blog/2018/03/ringcentrals-newest-integration-with-google-ringcentral-for-hangouts-chat/?BMID=TWITTERO" rel="nofollow" title="Link: https://www.ringcentral.com/blog/2018/03/ringcentrals-newest-integration-with-google-ringcentral-for-hangouts-chat/?BMID=TWITTERO">RingCentral Blog post</a></i> update chromegoogle_app chromegoogle_app, integrations 3 5 2 comment chrome technology partner, g suite partner, hangouts chat, ringcentral app gallery, ringcentral meeting, ringcentral for google, ringcentral for hangouts chat, ringcentral integration, ringcentral integration with google, ringcentral video meeting, sangeeta walsh http://m.getsatisfaction.com/topics/7714005 7714005 Apr. 5 Customer Webinar: Tips for delivering a superior customer experience with RingCentral integrations 2018-04-03T00:11:03Z 2018-04-03T00:11:03Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <a href="https://go.ringcentral.com/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registration.html" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml">Maximizing Value Webinar</a>&nbsp;&nbsp;<br /><br />Learn how integrating RingCentral with your other technology can enable you in providing superior customer experiences. Discover ideas for automating workflows, driving business efficiency, and utilizing valuable insights from your communications data.<br /><br /><b>Special guest speaker,&nbsp;Ray Mathew, Business Development at Workato Inc.</b><br /><br />Thursday, April 5 at 10 am PT / 1 pm ET<br /><br /><a href="https://go.ringcentral.com/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registration.html" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml">Register now</a><br /><br /><a href="https://go.ringcentral.com/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registration.html" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1722214/24231-54lwyp_inline.PNG?1522713838" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1722214/24231-54lwyp_inlinePNG1522713838" /></a> update 0 1 1 create ringcentral workato integration, ringcentral integration, ringcentral webinar, workato integration http://m.getsatisfaction.com/topics/7664564 7664564 Jan 10, Live 30-Minute Demo: RingCentral Contact Center 2018-01-09T17:10:30Z 2018-01-09T17:10:30Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 Robust, multi-channel call center management in the Cloud<br /> <b>11:00 am Pacific</b><br /><br /> <a href="https://go.ringcentral.com/wednesdaydemoCC.html?BMID=ZOOMSOCIAL011018" rel="nofollow" target="_blank" title="Link https//goringcentralcom/wednesdaydemoCChtmlBMIDZOOMSOCIAL011018">Click here</a><span> to register</span><br /><br /> ----------<br /><br /> Find out how to boost satisfaction levels for both customers and agents by implementing the right tools and technology in your call center. RingCentral’s call center solution, delivers powerful, multichannel capabilities that let customers decide how they want to engage with you while the comprehensive feature set enables agents to resolve issues faster and more effectively –&nbsp;and increase customer loyalty.<br /><br /> An experienced solutions engineer will walk you through a 30-minute live demo of RingCentral Contact Center covering both the perspective of users and administrators, and will answer your questions. You’ll see:<br /><br /> <ul><li>General overview, including real time agent and supervisor consoles, as well as reporting</li><li>Agent interactions – including agent scheduling and skill-based routing of calls, emails, and chats</li><li>Supervisor real-time dashboards, reports and agent management systems</li><li>And more!</li></ul> WHO SHOULD ATTEND<br /><br /> <ul><li>Any IT executive responsible for Call Center Infrastructure including implementation, applications, and networking</li><li>Any executive with partial or full responsibility for contact/call center operations – including day-to-day management, staffing, training, and metrics oversight.</li></ul> WHERE AND WHEN<br /><br /> Demos are conducted every second Wednesday of the month at 11:00 am Pacific. Register with the form on right.<br /><br /><a href="https://go.ringcentral.com/wednesdaydemoCC.html?BMID=ZOOMSOCIAL011018" rel="nofollow" target="_blank" title="Link https//goringcentralcom/wednesdaydemoCChtmlBMIDZOOMSOCIAL011018"><b>Click here</b></a><b>&nbsp;to register</b> update 0 1 1 create agent interactions, contact center, ringcentral contact center, call center management, call center solution http://m.getsatisfaction.com/topics/7634860 7634860 Collaborative Communications: A Key Building Block in Tomorrow’s Digital Workplace 2017-11-20T22:46:33Z 2017-11-20T22:46:33Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1674576/10816-1karrik_inline.jpg?1511217692" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674576/10816-1karrik_inlinejpg1511217692" />&nbsp;By&nbsp;<a href="https://www.ringcentral.com/blog/author/robert/" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/robert/">Robert Murphy</a><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1674577/10816-1pcu692_inline.png?1511217720" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674577/10816-1pcu692_inlinepng1511217720" /><br /><br /> In his opening keynote at&nbsp;<a href="https://www.ringcentral.com/blog/2017/11/ringcentral-connection-see-highlights-from-connectcentral-2017/?BMID=TWITTERO" rel="nofollow" target="_blank">ConnectCentral 2017</a>, RingCentral Chief Operating Officer, Dave Sipes, quoted the Greek philosopher Heraclitus when he said, “The only thing that is constant is change.” Although this now-famous saying was written more than 2,500 years ago, it’s perhaps even truer today when you consider the rapid pace of change that technology drives. Modern businesses naturally feel the impact of these changes and must find ways to adapt along with them.<br /><br /> For instance, we used to live in a business world dominated only by hardware. Desktop phones, printers, fax machines, and other equipment were all standard tools found in every office. Today, in addition to the hardware, we have the internet, cloud solutions, and other virtual technologies at the center. The future workplace will be increasingly digital— and that future is coming fast.<br /><br /> Need proof of the dramatic shift toward a more digital workplace? According to Gartner, there are currently more than 3.8 billion people worldwide connected on 8.4 billion devices. And with nearly 70% of the workforce being made up of Millennials and post-Millennials by the year 2020, this trend only promises to continue upward.<br /><br /> So, what can your organization do to not only survive but embrace the rise of the digital workplace of tomorrow? When it comes to communications, the cloud provides a clear advantage with its ability to bridge globally distributed workers across a wide range of devices and communication modes.<br /><br /> RingCentral Collaborative Communications allows teams, customers, and partners to work the way they want by putting collaboration at the center and enabling enterprise workflows through an open platform approach. This unified experience encompasses team messaging, along with voice, video, online meetings, and more, and lets people communicate using any device—whenever, wherever, and however they want.<br /><br /> Interested in hearing more about Collaborative Communications and its role in the future of the digital workplace? Watch this recording of Dave Sipes in his keynote from ConnectCentral 2017 and other highlights in our postshow digital magazine.&nbsp;<a href="https://view.joomag.com/ringcentral-connect-connectcentral-issue/0883318001510092316?short?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link: https://view.joomag.com/ringcentral-connect-connectcentral-issue/0883318001510092316?short?BMID=BLOGNEW">Download it here</a>.<br /><br /><br /><i>Reposted from the <a href="https://www.ringcentral.com/blog/2017/11/collaborative-communications-a-key-building-block-in-tomorrows-digital-workplace/?BMID=TWITTERO" rel="nofollow">RingCentral Blog</a></i> article 0 1 1 create http://m.getsatisfaction.com/topics/7631166 7631166 PLEASE CREATE AND MAKE A *PORTABLE* PC SOFTPHONE for DESKTOP VERSION ASAP 2017-11-14T17:33:33Z 2017-11-14T16:42:35Z Pierre Mathieu http://m.getsatisfaction.com/people/9388977 https://www.gravatar.com/avatar/6328f0004aefd528d4758c4221fa589a?d=identicon&s=55&r=PG pierre_mathieu PLEASE CREATE or COMPILE AND MAKE AVAILABLE A *PORTABLE* PC SOFTPHONE for DESKTOP VERSION ASAP<br /><br /> *PORTABLE* PC SOFTPHONE for DESKTOP VERSION<br />when travelling in hotels if our business PC or smartphone are out of order , it is almost ALWAYS IMPOSSIBLE to INSTALL the SOFTPHONE for DESKTOP due to safety restrictions on all hotel courtesy computers or public access computers. The compilation of your existing software in a PORTABLE VERSION (without permanent instalation- run from USB KEY or RUN as a downloaded PORTABLE APP) would easily solve this and optimize usability. idea 1 3 2 comment http://m.getsatisfaction.com/topics/7627893 7627893 HD Voice Now Available for All RingCentral Office Customers 2017-11-11T16:28:35Z 2017-11-08T18:57:47Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1670491/1600-1nm11qr_inline.jpg?1510166975" />&nbsp;By&nbsp;<a href="https://www.ringcentral.com/blog/author/jane/" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/jane/">Jane Kang</a><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1670492/29680-10jfkki_inline.jpg?1510167032" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1670492/29680-10jfkki_inlinejpg1510167032" /><br /><br /> Until recently,&nbsp;<a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/7714?BMID=BLOGNEW" rel="nofollow" target="_blank">high definition (HD) voice</a>&nbsp;support was only available for&nbsp;<a href="https://www.ringcentral.com/office/how-it-works.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral Office</a>&nbsp;Premium and Enterprise customers; however, today we are excited to announce that HD voice is now supported for all RingCentral Office customers, including RingCentral Office Standard and&nbsp;<a href="https://www.ringcentral.com/pro/plansandpricing.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral Professional</a>&nbsp;users. With this latest news, businesses of all sizes can rest assured that we are committed to guaranteeing the best measures of call quality for all of our customers.<br /><br /> At RingCentral, we understand that call quality is one of the single most important factors in choosing a voice provider, which is why we are committed to offering our best-in-class telephony services as part of all of our products.<br /><br /> Over the years, RingCentral has introduced HD voice support across its product portfolio, enabling best-in-class call experiences for RingCentral services across all endpoints. Today,&nbsp;<a href="https://www.ringcentral.com/office/features/desktop-apps/overview.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral for Desktop</a>,&nbsp;<a href="https://www.ringcentral.com/office/features/rcmobile/overview.html?BMID=TWITTERO" rel="nofollow" target="_blank">RingCentral Mobile</a>, and all&nbsp;<a href="https://www.ringcentral.com/office/voip-phone.html?BMID=TWITTERO" rel="nofollow" target="_blank" title="Link: https://www.ringcentral.com/office/voip-phone.html?BMID=TWITTERO">RingCentral desk phones</a>&nbsp;feature integrated HD voice support, delivering at least twice the sound quality as compared to a typical voice phone call delivered on an analog landline. With HD voice, you can enjoy richer and clearer conversations with reduced background noise for an enhanced call experience.<br /><br /> <strong>Leading the pack with best-in-class&nbsp;</strong><strong>technology</strong><br /><br /> Many&nbsp; communications providers today support HD voice through the G.722 audio codec. Widely considered as the industry standard for HD voice, G.722 captures sound and samples audio at a rate that is double the standard for stock voice over IP (VoIP) voice quality and provides voice quality that far exceeds that of any analog phone call.<br /><br /> In addition to supporting G.722 for audio, RingCentral uses the state-of-the-art OPUS audio codec. OPUS has been found to be more efficient than almost every existing codec at each level, with the added ability to dynamically adapt bitrate in response to changes in networks.<br /><br /> HD voice with OPUS is enabled by default on RingCentral for Desktop and RingCentral Mobile, ensuring the best audio quality across all softphones and mobile apps. Enjoy richer and clearer HD communications with advanced audio technology that provides clarity even in limited bandwidth and network environments.<br /><br /> <strong>Accessing HD voice</strong><br /><br /> While HD voice is enabled by default for all RingCentral for Desktop and RingCentral Mobile applications, desk phones need to be manually enabled.<br /><br /> For more information on how to enable HD voice for your desk phones, click&nbsp;<a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/7733?BMID=BLOGNEW" rel="nofollow" target="_blank">here</a>.<br /><br /><br /><i>Reposted from the <a href="https://www.ringcentral.com/blog/2017/11/hd-voice-now-available-for-all-ringcentral-office-customers/?BMID=TWITTERO" rel="nofollow">RingCentral Blog</a></i> article desk_phones desk_phones, voice_qualityqos 4 3 1 comment g.722 audio codec, hd voice, jane kang, opus audio codec, ringcentral mobile, ringcentral office, ringcentral professional, ringcentral desk phones, ringcentral for desktop, ringcentral voice quality, voip call quality, high definition voice, ringcentral office standard http://m.getsatisfaction.com/topics/7620507 7620507 Announcing the Winners of the RingCentral Business Impact and People Impact Awards 2017-10-27T17:30:26Z 2017-10-27T17:14:17Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666306/17125-1hymbco_inline.jpg?1509123778" />&nbsp;By Irene Yam<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666307/9860-1uorrjs_inline.png?1509123801" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1666307/9860-1uorrjs_inlinepng1509123801" /><br /> This year at&nbsp;<a href="https://www.ringcentral.com/blog/2017/10/connectcentral-2017-ends-focus-innovation/?BMID=BLOGNEW" rel="nofollow" target="_blank">ConnectCentral 2017</a>, we introduced the Business Impact Award and the People Impact Award to recognize companies that have made a significant impact on business and people, leveraging RingCentral solutions. We are proud of the exceptionally innovative ways these customers are creating the digital workplace of the future, today.<br /><br /> The four customers we honored with our first-ever Business Impact Awards and People Impact Award have surpassed the standard applications of their communications solutions. We’re recognizing them because they inspire us, and we think they will inspire you as well.<br /><br /> <strong>Business Impact Award winners</strong><br /><br /> <strong>Brinker International</strong><br /><br /> As one of the world’s leading casual-dining restaurant companies,&nbsp;<a href="http://www.brinker.com/" rel="nofollow" target="_blank">Brinker</a>&nbsp;owns, operates, and franchises more than 1,600 restaurants in 31 countries and two territories under the names of Chili’s Grill &amp; Bar and Maggiano’s Little Italy.<br /><br /> As much as 60% of Chili’s to-go orders come in by phone. Brinker wanted to quickly share information on these orders with their business intelligence group. They began using&nbsp;<a href="https://www.ringcentral.com/office/features/call-metrics-reporting/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank">RingCentral Call Detail Records</a>&nbsp;to view the shifting volume of to-go orders and are now able to strategically staff according to demand.<br /><br /> <strong>Box</strong><br /><br /> <a href="https://www.ringcentral.com/blog/2017/02/box-leverages-ringcentral-to-empower-workforce-collaboration/?BMID=BLOGNEW" rel="nofollow" target="_blank">Box</a>&nbsp;is a leading enterprise content management platform that empowers globally distributed, mobile workforces to get work done on their terms. They’ve applied this liberating approach to maximizing their communications by using their&nbsp;<a href="https://www.ringcentral.com/office/how-it-works.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link: https://www.ringcentral.com/office/how-it-works.html?BMID=BLOGNEW">RingCentral solution</a>&nbsp;in two keys ways.<br /><br /> First, they utilize audio and&nbsp;<a href="https://www.ringcentral.com/office/features/online-meetings/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank">video conferencing</a>&nbsp;between Redwood City, California, and Tokyo, Japan, which increases productivity and enhances collaboration for more than 1,000 employees.<br /><br /> Second, Box has also greatly simplified communications management by unifying all office locations and users with RingCentral. By using a sole vendor, they’ve significantly reduced &nbsp;communications expenses, compared to their previous legacy environment.<br /><br /> <strong>Structural Group</strong><br /><br /> <a href="https://www.ringcentral.com/whyringcentral/casestudies/structural-group.html?BMID=BLOGNEW" rel="nofollow" target="_blank">Structural Group</a>&nbsp;is a leader in the&nbsp;<a href="https://www.ringcentral.com/office/industry-solutions/construction-businesses-cloud-phone-systems.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link: https://www.ringcentral.com/office/industry-solutions/construction-businesses-cloud-phone-systems.html?BMID=BLOGNEW">construction industry</a>&nbsp;and specializes in integrating technology, engineering, and construction. With 2,500 employees and 30 operating centers worldwide, they are dedicated to a highly collaborative company culture. They use every mode of RingCentral communications across the entire organization, including&nbsp;<a href="https://www.ringcentral.com/teams/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank">team messaging</a>, voice, and&nbsp;<a href="https://www.ringcentral.com/office/features/online-meetings/video-conferencing.html?BMID=BLOGNEW" rel="nofollow" target="_blank">video</a>&nbsp;and&nbsp;<a href="https://www.ringcentral.com/office/features/online-meetings/audio-conferencing.html?BMID=BLOGNEW" rel="nofollow" target="_blank">audio conferencing</a>.<br /><br /> Addressing engineering challenges in the field was a big issue. Before RingCentral, updating changes and distributing drawings caused delays in projects. Using voice and&nbsp;<a href="https://www.ringcentral.com/office/features/business-sms/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank">text</a>, they now speed up conversations between the office and field workers and expedite sharing new documents.<br /><br /> <strong>The People Impact Award winner</strong><br /><br /> <a href="https://www.ringcentral.com/whyringcentral/casestudies/world_vision.html?BMID=BLOGNEW" rel="nofollow" target="_blank">World Vision</a>&nbsp;is known for its commitment to community development, disaster response, and child well-being. The organization employs 45,000 people in nearly 100 countries worldwide. In 2015, 84% of World Vision’s operating expenses were used for programs that benefit children, families, and communities in need. We’re proud to know that RingCentral has helped World Vision reduce its communications costs and that those savings go to the work they do in the field. This directly translates to improving the lives of people in need.<br /><br /> Each of these four customers have taken the RingCentral platform and made it a launching point for new ideas and applications, and a way to evolve how their employees, customers, communities, and businesses connect. The recipients of these awards are forging the digital workplace of the future, and we’re deeply grateful for their imaginative sparks of inspiration and powerful applications of RingCentral. Congratulations to all the winners, we applaud you.<br /><br /><br />Reposted from the <a href="https://www.ringcentral.com/blog/2017/10/announcing-the-winners-of-the-ringcentral-business-impact-and-people-impact-awards/" rel="nofollow">RingCentral Blog</a> article marketing marketing 1 2 1 comment http://m.getsatisfaction.com/topics/7620498 7620498 Ensuring the Best Voice Quality for Cloud Communications- New RingCentral QoS Reports 2017-10-27T16:56:38Z 2017-10-27T16:56:38Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666296/9860-v30no0_inline.jpg?1509122864" />&nbsp;By&nbsp;<a href="https://www.ringcentral.com/blog/author/jane/" rel="nofollow" target="_blank">Jane Kang</a><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666297/9860-nzqjdn_inline.png?1509122880" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1666297/9860-nzqjdn_inlinepng1509122880" /><br /> Whether you are an enterprise with advanced communications and collaboration needs or a small business that depends on a&nbsp;<a href="https://www.ringcentral.com/office/how-it-works.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/office/how-it-workshtmlBMIDBLOGNEW">cloud phone system</a>, it’s important to optimize your network to achieve the best voice quality. It’s also important to have the right set of capabilities to identify problems with voice quality issues when they arise.<br /><br /> IT administrators are likely familiar with having to diagnose and resolve call quality issues reported by stressed, unhappy end users. Resolution of such escalations used to require trying to pinpoint a problem that occurred in the past; however, the trouble with retroactively troubleshooting voice quality problems is that they are caused by various points of network activity that change constantly throughout the course of a given day. In order to identify network deficiencies effectively, administrators needed to diagnose problems when they actually occurred.<br /><br /> <strong>New capabilities to ensure voice quality</strong><br /><br /> RingCentral continuously strives to empower our customers with innovative solutions, and we are thrilled to announce&nbsp;<a href="https://www.ringcentral.com/technology/qos.html?BMID=BLOGNEW" rel="nofollow" target="_blank">Quality of Service</a>&nbsp;Reports, enabling IT administrators to monitor, diagnose, and troubleshoot voice quality issues.<br /><br /> “Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users. We are now bringing the industry’s most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively,” says Jose Pastor, Vice President of Product Management at RingCentral.<br /><br /> Quality of Service Reports gives administrators access to key operational QoS metrics in near real time to monitor your phone system’s global health and accurately diagnose call quality issues impacting your users. Our powerful reporting dashboard provides the ability to monitor voice quality and call volume at an aggregate organizational level. Administrators can also drill down into specific calls to identify specific call quality information, including packet delay, jitter, and packet loss. This provides end-to-end visibility into network conditions, from a caller to RingCentral and back. With this information, administrators can isolate potential problems affecting call quality for accurate resolution.<br /><br /> The result is faster resolution time for end-user issues with call quality, and ultimately, higher end-user satisfaction for IT teams.<br /><br /> Quality of Service Reports is available for&nbsp;<a href="https://www.ringcentral.com/office/how-it-works.html?BMID=BLOGNEW" rel="nofollow" target="_blank">RingCentral Office</a>&nbsp;Premium and&nbsp;<a href="https://www.ringcentral.com/solutions/enterprise-business.html?BMID=BLOGNEW" rel="nofollow" target="_blank">Enterprise</a>&nbsp;customers in the US, Canada, and UK. We invite you to learn more about Quality of Service Reports and how it can help meet your business needs&nbsp;<a href="https://netstorage.ringcentral.com/documents/qos_brief.pdf" rel="nofollow" target="_blank">here</a>.<br /><br /> <strong>Proven commitment to the highest voice quality</strong><br /><br /> Quality of service (QoS) is a network management technique that can help ensure consistent delivery of high-quality voice over your IP network. By prioritizing voice traffic, QoS ensures that you can make a high-quality phone call regardless of any outside network activity.<br /><br /> At RingCentral, QoS has always lain at the heart of all our architecture and technology decisions, and Quality of Service Reports is just the latest tool we have developed to help ensure superior voice quality.<br /><br /> Because we know that call quality is paramount to your business, we also provide a recommended set of&nbsp;<a href="https://www.ringcentral.com/support/qos-router.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/support/qos-routerhtmlBMIDBLOGNEW">QoS-enabled routers</a>&nbsp;that we have tested and verified as optimal for managing an IP network’s bandwidth requirements. Furthermore, our dedicated&nbsp;<a href="https://www.ringcentral.com/solutions/professional-services.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/solutions/professional-serviceshtmlBMIDBLOGNEW">Professional Services</a>&nbsp;experts work with you to assess your network and provide recommendations on how to optimize your system for quality of service.<br /><br /> Learn more about how RingCentral can help improve your voice quality experience&nbsp;<a href="https://www.ringcentral.com/technology/qos.html?BMID=BLOGNEW" rel="nofollow" target="_blank">here</a>.<br /><br /> <i>Reposted from the <a href="https://www.ringcentral.com/blog/2017/10/ensuring-the-best-voice-quality-for-cloud-communications/" rel="nofollow" target="_blank">RingCentral blog</a></i> article 0 1 2 create jane kang, jose pastor, qos, qos reports, qos-enabled routers, quality of service, quality of service reports, ringcentral office enterprise, ringcentral office premium, cloud phone system, prioritizing voice traffic, voice quality, voip call quality http://m.getsatisfaction.com/topics/7620469 7620469 Introducing RingCentral Customer Groups 2017-10-27T16:06:18Z 2017-10-27T16:06:18Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 To join the San Francisco Bay Area group or to start a group in your area, visit <a href="https://go.ringcentral.com/consumer-groups-test.html" rel="nofollow" title="Link: https://go.ringcentral.com/consumer-groups-test.html">ringcentral.com/customergroup</a><br /><br /><a href="https://go.ringcentral.com/consumer-groups-test.html" rel="nofollow" title="Link: https://go.ringcentral.com/consumer-groups-test.html"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666282/5222-tnpjg8_inline.PNG?1509119446" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1666282/5222-tnpjg8_inline.PNG?1509119446" /></a> update marketing marketing 0 1 1 create ringcentral administrator group, ringcentral customer group, ringcentral user group http://m.getsatisfaction.com/topics/7610149 7610149 RingCentral Named a 2017 Gartner UCaaS Magic Quadrant Leader. Again. 2017-10-11T21:38:30Z 2017-10-11T21:38:30Z Angela Y. http://m.getsatisfaction.com/people/9085176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11068661/AngelaPhoto_medium.jpg angela_york_bykwepbunz7e4 According to Gartner, “UCaaS capabilities now exceed those available from premises-based UC.<br />-----------------<br /><br />Reposted from the <a href="https://www.ringcentral.com/blog/2017/09/ringcentral-named-a-2017-gartner-ucaas-magic-quadrant-leader/" rel="nofollow" target="_blank">RingCentral Blog</a><br />By Vlad Shmunis<br /><br />RingCentral has once again been named a Gartner Magic Quadrant Leader for Unified Communications as a Service (UCaaS), Worldwide. Gartner evaluated 15 UCaaS vendors for 2017, assessing each on both ability to execute and completeness of vision. I’m proud to say that RingCentral continues to be positioned furthest for its completeness of vision and continues to be recognized for its ability to execute. To read the full report, download your complimentary copy&nbsp;<a href="https://www.ringcentral.com/lp/gartner-magic-quadrant.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/lp/gartner-magic-quadranthtmlBMIDBLOGNEW">here</a>.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1660353/29421-6epzp6_inline.jpg?1507757243" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1660353/29421-6epzp6_inlinejpg1507757243" /><br /> According to Gartner, “UCaaS capabilities now exceed those available from premises-based UC. The pace of UCaaS innovation is accelerating as vendors focus R&amp;D resources on cloud delivery.”* I couldn’t agree more. I also believe there are many reasons for our continued success here at RingCentral.<br /><br /> <strong>Innovative at our core</strong><br /><br /> One of our key values at RingCentral is to be relentlessly innovative. This means we are focused on delighting our customers and driving long-term business value. Our UCaaS offering is unique in the industry, providing our customers with today’s most complete cloud communications and collaboration solution that includes voice, video, conferencing, online meetings, team messaging, collaboration, SMS, and contact center in a single integrated platform. We provide a full replacement for on-premises systems on a global scale, along with many advanced features that other vendors in the market simply cannot offer at this time.<br /><br /> As the first UCaaS provider to include&nbsp;<a href="https://www.ringcentral.com/teams/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/teams/overviewhtmlBMIDBLOGNEW">integrated team messaging and collaboration</a>, RingCentral is pioneering a new era of&nbsp;<em>collaborative communications</em>&nbsp;that empowers today’s digital workforce to work however they want—in any mode, anywhere, anytime, and from any device.&nbsp;<a href="https://www.ringcentral.com/collaborative-communications.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link: https://www.ringcentral.com/collaborative-communications.html?BMID=BLOGNEW">Collaborative communications</a>&nbsp;goes beyond unifying different modes of communications, delivering an all-in-one user experience that changes the way people communicate, collaborate, and connect—all within a single cloud platform—to enable greater business productivity and efficiency.<br /><br /> Another key tenet of RingCentral’s innovative approach is our open platform. Technology platforms today must be open to deliver a seamless, integrated user experience across various business applications. The goal is unified experiences, not just unified communications, and enabling the digital workforce to work the way they want.<br /><br /> <strong>A global turning point</strong><br /><br /> The market demand for global cloud business communications solutions is accelerating. The debate between on-premises vs. cloud in business communications is over. Industry analysts agree that the on-premises communications market is in decline, while the growth of cloud communications solutions continues to accelerate.<br /><br /> Over the past year, we’ve continued to scale our global delivery capabilities. Today,&nbsp;<a href="https://www.ringcentral.com/office/features/global-office-communications/overview.html?BMID=BLOGNEW" rel="nofollow" target="_blank" title="Link: https://www.ringcentral.com/office/features/global-office-communications/overview.html?BMID=BLOGNEW">RingCentral Global Office</a>&nbsp;is available in 32 countries, with more countries on the way. In addition, our flagship solution, RingCentral Office, is available in-market, localized in various languages and currencies in 14 countries. The rapid global adoption we’re seeing is indicative of the fact that global workforces must have access to reliable, secure, high-quality communications. In addition, it’s clear that communications solutions must transcend geographic boundaries and scale easily to meet the needs of global businesses.<br /><br /> <strong>Mid-market and enterprise traction</strong><br /><br /> We believe our position as a Magic Quadrant Leader is acknowledgment of our upmarket success. Based on our Q2 2017 earnings results, annualized exit recurring software subscriptions for&nbsp;<a href="https://www.ringcentral.com/office/how-it-works.html?BMID=BLOGNEW" rel="nofollow" target="_blank">RingCentral Office</a>&nbsp;grew 37% year-over-year. Our mid-market and enterprise customer segments have been growing the fastest by 80% year-over-year. During our recent earnings announcement, we reported closing seven $1 million+ Total Contract Value (TCV) deals, including one $5 million deal from a Fortune 1000 retailer.<br /><br /> We couldn’t be more proud of these results and believe our traction in the enterprise is further bolstered by continued channel momentum, where we are seeing channel bookings growth of over 100% year-over-year.<br /><br /> <strong>Success for 2017 and beyond</strong><br /><br /> Putting it all together, 2017 is turning out to be a very exciting time for RingCentral. We’re accelerating our expansion in the enterprise segment, scaling globally, continuing to innovate, and focusing relentlessly on our customers’ success. I’m incredibly proud of our employees for everything we’ve accomplished and thankful to our more than 350,000 customers worldwide who have helped make RingCentral a&nbsp;leader in the UCaaS industry. Their success is our success.<br /><br /> <strong><em>Disclaimer</em></strong><br /><br /> <em><a href="http://www.gartner.com/technology/home.jsp" rel="nofollow" target="_blank">Gartner</a>&nbsp;does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.</em><br /><br /> <em>*Source: Gartner, Inc., Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Bern Elliot, September 6, 2017.</em> update 0 1 1 create gartner, magic quadrant, ucaas