Topics for ConnectCentral 2018 1970-01-01T00:00:00Z 23 0 1 0 0 19 7768161 Announcing ConnectCentral 2018, Nov 12-14, San Francisco 2018-07-23T22:34:29Z 2018-07-23T22:34:29Z Angela Y. angela_york_bykwepbunz7e4 <img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1742264/24911-c7rudv_inlinejpg1532384642" />&nbsp;By Neha Mirchandani<br /> <b>The Importance of Uniting in a Disconnected Digital Age</b><br /><br /> The great contradiction of the digital age is that, despite the promise of new technologies to build greater connection, a case could be made that the more knowledge workers embrace them, the more disconnected they become.<br /><br /><br /> Industry research bears this out: With each new communications device and collaboration app companies adopt, fragmentation and friction actually increase in the workplace, stifling productivity and adding more standards for IT to support.<br /><br /> A recent <a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/lp/future-digital-workplacehtml">RingCentral and CITE Research workplace survey</a> noted that using multiple communications apps at work has a major negative impact on concentration and rhythm, which ultimately breaks down connections and hampers productivity. Fifty-six percent of respondents in the survey found searching for information in different applications disruptive, and 31 percent of workers said it caused them to lose their train of thought.<br /><br /> The answer, however, isn’t about setting rigid limits on technology usage. It involves finding new ways to unite people by leveraging technology to remove silos, and enable today’s digital natives to work on their terms. In the same survey, the majority of respondents (66%) said a single communications platform would help deliver more seamless and unified experiences, and increase overall business productivity.<br /><br /> <strong>Unite at ConnectCentral 2018</strong><br /><br /> Underscoring the importance of uniting people with technology, RingCentral is dedicating <a href="" rel="nofollow" target="_blank">ConnectCentral 2018</a>, the industry’s premier cloud communications and collaboration conference, to the theme of “Unite.” This year’s event, which takes place November 12–14 at San Francisco’s Westin St. Francis, will feature keynotes, sessions and discussions on how IT leaders can unite people (employees, customers, and partners), ideas, and businesses globally with cloud communications technology that powers a new era of work.<br /><br /> <strong>Event Highlights</strong><br /><br /> As the industry’s premier cloud communications and collaboration event, <a href="" rel="nofollow" target="_blank">ConnectCentral 2018</a> provides a unique opportunity to engage with thought leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Attendees can leverage the perspective of a diverse group of visionaries, innovators, and industry leaders via keynotes and breakout sessions. This year’s featured keynote speaker is Malcolm Gladwell, one of TIME Magazine’s 100 most influential people and the best-selling author of “The Tipping Point,” “Blink,” “Outliers,” “What the Dog Saw,” and “David and Goliath.”<br /><br /> <img src="" />In addition, ConnectCentral 2018 features a host of new content tracks, sessions, and learning opportunities to help attendees develop their cloud communications strategies:<br /><br /> <ul><li>Tracks: In addition to the Developer and Contact Center tracks from previous years, RingCentral has added an Executive track, and one for Women in Technology.</li><li>Super Sessions: Deep-dive breakout sessions that allow you to learn more about the topics that interest you most.</li><li>Developer Innovation Zone: A centralized developer zone with hands-on labs, booths, and speakers.</li><li>RingCentral University: New courses available, including Level 2 RingCentral Administration and RingCentral for Non-IT Users.</li></ul> We look forward to an exciting event and invite you to join us at <a href="" rel="nofollow" target="_blank" title="Link https//connectcentralringcentralcom/">ConnectCentral 2018</a> to explore how you can unite your people, ideas, and business with the power of cloud communications and collaboration technologies.<br /><br /> <a href="" rel="nofollow" target="_blank">Register</a> before July 31 to take advantage of our early bird pricing of $299.<br /><br /><i><a href="" rel="nofollow" target="_blank">Originally posted in the RingCentral Blog</a></i> update 0 1 2 create cite research workplace survey, connectcentral, connectcentral 2018, malcolm gladwell, outliers, ringcentral, ringcentral office, the tipping point, what the dog saw, contact center, digital workspace, ringcentral training 7698438 RingCentral’s newest integration with Google: RingCentral for Hangouts Chat 2018-07-09T13:59:47Z 2018-03-05T17:09:01Z Angela Y. angela_york_bykwepbunz7e4 <a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/sangeeta/"><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1711539/19715-d034is_inlinejpg1520269242" />Sangeeta Walsh</a>, March 1, 2018<br /><br /><img src="" title="Image:" /><br /><br /> Integrations are essential for productive work environments, and we want to ensure your favorite cloud applications work in harmony with one another. That’s why we’re excited to announce our latest integration with Google, RingCentral for Hangouts Chat.<br /><br /> Hangouts Chat is a secure collaboration tool within G Suite bringing teams together. RingCentral integrates within a room in Hangouts Chat to bring you a seamless and quick way to start a&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral video meeting</a>&nbsp;or call. This native integration makes it easier for your teams to access RingCentral without having to switch applications.<br /><br /> Marty Piombo, VP of Strategic Partnerships at RingCentral, is focused on bringing the best user experience to our customers through business partnerships. “RingCentral is dedicated to growing our partnership with Google as a Recommended for G Suite partner as well as a Chrome Technology partner,” says Piombo. “With deep integrations across the Google ecosystem, we provide our enterprise customers a frictionless communications and collaboration solution within the productivity applications they use every day.”<br /><br /> <b>How does RingCentral for Hangouts Chat work?</b><br /><br /> RingCentral for Hangouts Chat is an add-on bot found in&nbsp;<a href="" rel="nofollow" target="_blank">Hangouts Chat</a>. This integration improves team conversations within Hangouts Chat for a native and intuitive experience to make a RingCentral call, start a RingCentral meeting, and view call controls. Once the RingCentral bot is installed, users do not need to switch applications to access their RingCentral accounts; Room members can simply type @RingCentral to access RingCentral services.<br /><br />We’re excited to extend our integrations with&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral for Google</a>&nbsp;and are committed to bringing our G Suite users frictionless engagement across Google Cloud applications. Learn about all our Google integrations, including RingCentral for Hangouts Chat, by visiting the&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral App Gallery</a>.<br /><br /><br /><i><a href="" rel="nofollow" title="Link:">RingCentral Blog post</a></i> update chromegoogle_app chromegoogle_app, integrations 3 5 2 comment chrome technology partner, g suite partner, hangouts chat, ringcentral app gallery, ringcentral meeting, ringcentral for google, ringcentral for hangouts chat, ringcentral integration, ringcentral integration with google, ringcentral video meeting, sangeeta walsh 7714005 Apr. 5 Customer Webinar: Tips for delivering a superior customer experience with RingCentral integrations 2018-04-03T00:11:03Z 2018-04-03T00:11:03Z Angela Y. angela_york_bykwepbunz7e4 <a href="" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml">Maximizing Value Webinar</a>&nbsp;&nbsp;<br /><br />Learn how integrating RingCentral with your other technology can enable you in providing superior customer experiences. Discover ideas for automating workflows, driving business efficiency, and utilizing valuable insights from your communications data.<br /><br /><b>Special guest speaker,&nbsp;Ray Mathew, Business Development at Workato Inc.</b><br /><br />Thursday, April 5 at 10 am PT / 1 pm ET<br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml">Register now</a><br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//goringcentralcom/Tips-for-delivering-a-superior-customer-experience-with-RingCentral-integrations--Registrationhtml"><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1722214/24231-54lwyp_inlinePNG1522713838" /></a> update 0 1 1 create ringcentral workato integration, ringcentral integration, ringcentral webinar, workato integration 7664564 Jan 10, Live 30-Minute Demo: RingCentral Contact Center 2018-01-09T17:10:30Z 2018-01-09T17:10:30Z Angela Y. angela_york_bykwepbunz7e4 Robust, multi-channel call center management in the Cloud<br /> <b>11:00 am Pacific</b><br /><br /> <a href="" rel="nofollow" target="_blank" title="Link https//goringcentralcom/wednesdaydemoCChtmlBMIDZOOMSOCIAL011018">Click here</a><span> to register</span><br /><br /> ----------<br /><br /> Find out how to boost satisfaction levels for both customers and agents by implementing the right tools and technology in your call center. RingCentral’s call center solution, delivers powerful, multichannel capabilities that let customers decide how they want to engage with you while the comprehensive feature set enables agents to resolve issues faster and more effectively –&nbsp;and increase customer loyalty.<br /><br /> An experienced solutions engineer will walk you through a 30-minute live demo of RingCentral Contact Center covering both the perspective of users and administrators, and will answer your questions. You’ll see:<br /><br /> <ul><li>General overview, including real time agent and supervisor consoles, as well as reporting</li><li>Agent interactions – including agent scheduling and skill-based routing of calls, emails, and chats</li><li>Supervisor real-time dashboards, reports and agent management systems</li><li>And more!</li></ul> WHO SHOULD ATTEND<br /><br /> <ul><li>Any IT executive responsible for Call Center Infrastructure including implementation, applications, and networking</li><li>Any executive with partial or full responsibility for contact/call center operations – including day-to-day management, staffing, training, and metrics oversight.</li></ul> WHERE AND WHEN<br /><br /> Demos are conducted every second Wednesday of the month at 11:00 am Pacific. Register with the form on right.<br /><br /><a href="" rel="nofollow" target="_blank" title="Link https//goringcentralcom/wednesdaydemoCChtmlBMIDZOOMSOCIAL011018"><b>Click here</b></a><b>&nbsp;to register</b> update 0 1 1 create agent interactions, contact center, ringcentral contact center, call center management, call center solution 7646347 ConnectCentral 2017 | Video: Keynote, William L. Randolph, CIO, World Vision USA 2017-12-11T18:03:35Z 2017-12-11T18:03:35Z Angela Y. angela_york_bykwepbunz7e4 Hear the inspiring story of World Vision, a global Christian humanitarian organization, and how Will Randolph and his team utilize the real-life benefits that come from cloud communications to further the charity’s worldwide mission.<br /><br /><div class="video-container"><iframe src=""></iframe></div> article 0 1 1 create 7635316 Introducing RingCentral Connection: See Highlights from ConnectCentral 2017 2017-11-21T17:05:12Z 2017-11-21T17:05:12Z Angela Y. angela_york_bykwepbunz7e4 <img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674819/17373-1tgbx3o_inlinejpg1511283568" />&nbsp;By&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/neha/">Neha Mirchandani</a>&nbsp;&nbsp;<br /><br />RingCentral&nbsp;<em>Connection-</em>&nbsp;our new digital magazine for the cloud communications community.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674820/29163-8vrxo2_inlinepng1511283597" /><br /><br /> Thank you to everyone who attended&nbsp;<a href="" rel="nofollow" target="_blank">ConnectCentral 2017</a>, the RingCentral annual conference. Over three days in October, nearly 1,000 industry leaders, customers, partners, developers, and others came together to explore the power of connection at the industry’s premier cloud communications event.<br /><br /> At the conference, experts from RingCentral and the industry discussed the future of the digital workplace and latest advancements in cloud communications and collaboration technologies. If you missed the conference, you can still see all the highlights from ConnectCentral 2017 in RingCentral&nbsp;<em>Connection</em>, our new digital magazine for the cloud communications community.<br /><br /> <a href="" rel="nofollow" target="_blank">View RingCentral&nbsp;<em>Connection</em></a>&nbsp;now to watch videos of keynote speeches, panel discussions with industry leaders, and popular breakout sessions that reveal key insights and takeaways for executives, IT managers, and developers.<br /><br /> Over the next few months, we’ll continue the conversation with you on the digital workplace of the future, sharing valuable insights from industry thought leaders on topics such as:<br /><br /> <ul><li>Why a cloud communications and collaboration solution is core to digital transformation</li><li>Why putting collaboration at the center of your organization empowers both employees and IT</li><li>How open platforms enable and enhance business workflows across your enterprise</li><li>Why companies are developing multi-cloud enterprise strategies and integrating communications with their business applications</li></ul> Again, it was great to see so many of you in San Francisco at ConnectCentral 2017. Thank you for being a part of this journey with us. It is truly all about the power of connection.<br /><br /> Reposted from the <a href="" rel="nofollow" target="_blank">RingCentral Blog</a> article 0 1 1 create connectcentral, ringcentral connect central, ringcentral connection, business workflows, cloud communications, cloud communications community, cloud communications event, collaboration technologies, communications integration, digital transformation, digital workplace, integrating communications 7634860 Collaborative Communications: A Key Building Block in Tomorrow’s Digital Workplace 2017-11-20T22:46:33Z 2017-11-20T22:46:33Z Angela Y. angela_york_bykwepbunz7e4 <img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674576/10816-1karrik_inlinejpg1511217692" />&nbsp;By&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/robert/">Robert Murphy</a><br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1674577/10816-1pcu692_inlinepng1511217720" /><br /><br /> In his opening keynote at&nbsp;<a href="" rel="nofollow" target="_blank">ConnectCentral 2017</a>, RingCentral Chief Operating Officer, Dave Sipes, quoted the Greek philosopher Heraclitus when he said, “The only thing that is constant is change.” Although this now-famous saying was written more than 2,500 years ago, it’s perhaps even truer today when you consider the rapid pace of change that technology drives. Modern businesses naturally feel the impact of these changes and must find ways to adapt along with them.<br /><br /> For instance, we used to live in a business world dominated only by hardware. Desktop phones, printers, fax machines, and other equipment were all standard tools found in every office. Today, in addition to the hardware, we have the internet, cloud solutions, and other virtual technologies at the center. The future workplace will be increasingly digital— and that future is coming fast.<br /><br /> Need proof of the dramatic shift toward a more digital workplace? According to Gartner, there are currently more than 3.8 billion people worldwide connected on 8.4 billion devices. And with nearly 70% of the workforce being made up of Millennials and post-Millennials by the year 2020, this trend only promises to continue upward.<br /><br /> So, what can your organization do to not only survive but embrace the rise of the digital workplace of tomorrow? When it comes to communications, the cloud provides a clear advantage with its ability to bridge globally distributed workers across a wide range of devices and communication modes.<br /><br /> RingCentral Collaborative Communications allows teams, customers, and partners to work the way they want by putting collaboration at the center and enabling enterprise workflows through an open platform approach. This unified experience encompasses team messaging, along with voice, video, online meetings, and more, and lets people communicate using any device—whenever, wherever, and however they want.<br /><br /> Interested in hearing more about Collaborative Communications and its role in the future of the digital workplace? Watch this recording of Dave Sipes in his keynote from ConnectCentral 2017 and other highlights in our postshow digital magazine.&nbsp;<a href="" rel="nofollow" target="_blank" title="Link:">Download it here</a>.<br /><br /><br /><i>Reposted from the <a href="" rel="nofollow">RingCentral Blog</a></i> article 0 1 1 create 7631166 PLEASE CREATE AND MAKE A *PORTABLE* PC SOFTPHONE for DESKTOP VERSION ASAP 2017-11-14T17:33:33Z 2017-11-14T16:42:35Z Pierre Mathieu pierre_mathieu PLEASE CREATE or COMPILE AND MAKE AVAILABLE A *PORTABLE* PC SOFTPHONE for DESKTOP VERSION ASAP<br /><br /> *PORTABLE* PC SOFTPHONE for DESKTOP VERSION<br />when travelling in hotels if our business PC or smartphone are out of order , it is almost ALWAYS IMPOSSIBLE to INSTALL the SOFTPHONE for DESKTOP due to safety restrictions on all hotel courtesy computers or public access computers. The compilation of your existing software in a PORTABLE VERSION (without permanent instalation- run from USB KEY or RUN as a downloaded PORTABLE APP) would easily solve this and optimize usability. idea 1 3 2 comment 7627893 HD Voice Now Available for All RingCentral Office Customers 2017-11-11T16:28:35Z 2017-11-08T18:57:47Z Angela Y. angela_york_bykwepbunz7e4 <img src="" />&nbsp;By&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/jane/">Jane Kang</a><br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1670492/29680-10jfkki_inlinejpg1510167032" /><br /><br /> Until recently,&nbsp;<a href="" rel="nofollow" target="_blank">high definition (HD) voice</a>&nbsp;support was only available for&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral Office</a>&nbsp;Premium and Enterprise customers; however, today we are excited to announce that HD voice is now supported for all RingCentral Office customers, including RingCentral Office Standard and&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral Professional</a>&nbsp;users. With this latest news, businesses of all sizes can rest assured that we are committed to guaranteeing the best measures of call quality for all of our customers.<br /><br /> At RingCentral, we understand that call quality is one of the single most important factors in choosing a voice provider, which is why we are committed to offering our best-in-class telephony services as part of all of our products.<br /><br /> Over the years, RingCentral has introduced HD voice support across its product portfolio, enabling best-in-class call experiences for RingCentral services across all endpoints. Today,&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral for Desktop</a>,&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral Mobile</a>, and all&nbsp;<a href="" rel="nofollow" target="_blank" title="Link:">RingCentral desk phones</a>&nbsp;feature integrated HD voice support, delivering at least twice the sound quality as compared to a typical voice phone call delivered on an analog landline. With HD voice, you can enjoy richer and clearer conversations with reduced background noise for an enhanced call experience.<br /><br /> <strong>Leading the pack with best-in-class&nbsp;</strong><strong>technology</strong><br /><br /> Many&nbsp; communications providers today support HD voice through the G.722 audio codec. Widely considered as the industry standard for HD voice, G.722 captures sound and samples audio at a rate that is double the standard for stock voice over IP (VoIP) voice quality and provides voice quality that far exceeds that of any analog phone call.<br /><br /> In addition to supporting G.722 for audio, RingCentral uses the state-of-the-art OPUS audio codec. OPUS has been found to be more efficient than almost every existing codec at each level, with the added ability to dynamically adapt bitrate in response to changes in networks.<br /><br /> HD voice with OPUS is enabled by default on RingCentral for Desktop and RingCentral Mobile, ensuring the best audio quality across all softphones and mobile apps. Enjoy richer and clearer HD communications with advanced audio technology that provides clarity even in limited bandwidth and network environments.<br /><br /> <strong>Accessing HD voice</strong><br /><br /> While HD voice is enabled by default for all RingCentral for Desktop and RingCentral Mobile applications, desk phones need to be manually enabled.<br /><br /> For more information on how to enable HD voice for your desk phones, click&nbsp;<a href="" rel="nofollow" target="_blank">here</a>.<br /><br /><br /><i>Reposted from the <a href="" rel="nofollow">RingCentral Blog</a></i> article desk_phones desk_phones, voice_qualityqos 4 3 1 comment g.722 audio codec, hd voice, jane kang, opus audio codec, ringcentral mobile, ringcentral office, ringcentral professional, ringcentral desk phones, ringcentral for desktop, ringcentral voice quality, voip call quality, high definition voice, ringcentral office standard 7628709 ConnectCentral 2017 | Video: Customer Panel- The Digital Workplace—Today, Tomorrow, and Beyond 2017-11-09T23:40:38Z 2017-11-09T23:40:38Z Angela Y. angela_york_bykwepbunz7e4 Hear first hand from RingCentral customers Avery Dennison, Brinker International, New Relic, and Structural Group as they share real-life stories of their digital workplace and what’s in store for the future.<br /><br /><div class="video-container"><iframe src=""></iframe></div> article 0 1 1 create avery dennison, brinker international, connect central 2017, connectcentral, new relic, ringcentral customers, ringcentral customer panel, structural group, digital workplace 7628705 ConnectCentral 2017 | Video: Keynote- Sal Khan, Founder and CEO, Khan Academy 2017-11-09T23:30:51Z 2017-11-09T23:30:51Z Angela Y. angela_york_bykwepbunz7e4 Watch Sal Khan share how he’s leveraging technology to achieve his vision of building the digital classroom of tomorrow that offers free, world-class education through the <a href="" rel="nofollow" target="_blank">Khan Academy</a> to students around the globe.<br /><br /><div class="video-container"><iframe src=""></iframe></div> article 0 1 1 create 7628701 ConnectCentral 2017 | Video: Innovation Panel: Innovating for the Future of the Digital Enterprise 2017-11-09T23:26:08Z 2017-11-09T23:26:08Z Angela Y. angela_york_bykwepbunz7e4 Tech innovators from Box,, DocuSign, and Zenefits talk about the latest enterprise cloud app developments and how this is core to enabling the digital workplace. They also discuss their vision for the future and which key trends and technologies will play a critical role in the connected digital business of tomorrow.<br /><br /><div class="video-container"><iframe src=""></iframe></div> article 0 1 1 create 7628693 ConnectCentral 2017 | Video: Partner Panel: Multi-Cloud Strategy 2017-11-09T23:14:08Z 2017-11-09T23:14:08Z Angela Y. angela_york_bykwepbunz7e4 It is no secret that cloud is driving digital business transformation. In this panel discussion, cloud leaders from SFDC, Google, and Okta explore the importance of a multi-cloud strategy and the benefits of connecting your various cloud applications for business agility and success.<br /><br /><div class="video-container"><iframe src=""></iframe></div> article 0 1 1 create 7628684 NEW: ConnectCentral 2017 content is now available here in the community 2017-11-09T23:03:36Z 2017-11-09T23:03:36Z Angela Y. angela_york_bykwepbunz7e4 Announcing the new RingCentral Community&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//communityringcentralcom/ringcentral/categories/ringcentral_connectcentral_2017">ConnectCentral 2017</a> category. Your centralized place to view content from this year’s RingCentral user conference.Watch videos of the keynote speeches, review your favorite sessions, catch anything you may have missed at the show. Follow the&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//communityringcentralcom/ringcentral/categories/ringcentral_connectcentral_2017">ConnectCentral 2017</a>&nbsp;category to be notified as content is added.<br /><br /> <a href="" rel="nofollow" target="_blank">Click here</a>&nbsp;and then click the orange follow button. article 0 1 1 create 7622023 Explore the Winning Hacks from the ConnectCentral 2017 Hackathon 2017-10-30T16:32:54Z 2017-10-30T16:32:54Z Angela Y. angela_york_bykwepbunz7e4 <img src="" />&nbsp;By&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/blog/author/fabio/">Fabio Ramos</a><br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667167/23246-i788g4_inlinepng1509380443" /><br /> <a href="" rel="nofollow" target="_blank" title="Link:">ConnectCentral 2017</a>&nbsp;is RingCentral’s annual conference, the industry’s premier cloud communications event. The&nbsp;<a href="" rel="nofollow" target="_blank" title="Link:">hackathon</a>&nbsp;was an exciting pre-game to the conference, held on the hot and sunny weekend of October 21–22, 2017 in San Francisco. A wide range of&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral customers</a>, freelance developers, and college students participated in three categories of hacks, including:<br /><br /> <ul><li><strong>State-of-the-art chatbots:</strong>&nbsp;Participants were challenged to build from scratch or port existing messaging, virtual assistant, customer service, or e-commerce bots from other frameworks to the&nbsp;<a href="" rel="nofollow" target="_blank">RingCentral Glip</a>&nbsp;bot framework.</li><li><strong>Awesome customer experiences:</strong>&nbsp;Hackers could use&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//wwwringcentralcom/office/developer-platformhtmlBMIDTWITTERO">RingCentral Connect Platform</a>&nbsp;APIs to build next-generation interactive experiences that improve the way businesses engage with their customers.</li><li><strong>Connectivity anywhere on any device:</strong>&nbsp;Contestants powered up their web apps using RingCentral’s WebRTC SDK, providing advanced call control functionality for making and receiving calls.</li></ul><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667168/10192-106gn9g_inlinepng1509380464" /><br /><i>Teams hacking away during the competition</i><br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667169/23246-18k66ep_inlinepng1509380519" /><br /><i>Customer in one-one-one consultation with RingCentral expert<br /><br /></i><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667170/10192-vl62nl_inlinejpg1509380575" /><br /><i>Team Meeting Notes receiving third prize from David Lee, RingCentral VP of Product Platform</i><br /><br />The third prize went to the Meeting Notes bot team. This team consisted of three engineers who built a Glip bot that enables online meeting participants to evade the tedious task of taking notes. They initially planned to integrate their app into conferencing services and to access audio streaming to create real-time transcriptions. But, as time was too limited for that, they pivoted and had the Meeting Notes bot listen for uploaded voice record attachments, which then transcribes the voice recording to text. Lastly, the bot uses text analysis to create written notes and proceeds to send the notes to meeting attendants.<br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667172/23246-19m2tof_inlinejpg1509380602" /><br /><i>Happy moment as team LunchBot receives second prize</i><br /><br /> The second prize winners were the LunchBot team. Two enthusiastic young developers had the brilliant idea of how to make it easier for coworkers to go on team lunch runs. Collecting orders from a variety of people, organizing them, and making sure the orders are correct is no picnic.<br /><br /> LunchBot was born to solve this issue by listening to the Glip channel recognizing natural conversations around food and drinks. It takes a limited number of orders and sends the orders in a tidy list within a single text message to the teammate that’s designated to pick up the order. The LunchBot logic was built with Node JS and used the Glip chatbot framework for Botkit.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667173/5112-10edxlm_inlinejpg1509380654" /><br /><i>The first prize winners, team EZ Track with their megacheck</i><br /><br /> The first prize of the ConnectCentral 2017 Hackathon was awarded to team EZ Track. The two college students came up with an idea of how to make goods transportation tracking convenient, transparent, and secure for transport agencies and customers all around the world. EZ Track is a bot that sends real-time updates on each leg of the journey through Glip messaging. The risk of asset loss or damage during the transportation process is greatly reduced and provides peace of mind to all parties. For assets which require regulated environments such as fruits, prescription drugs, groceries, etcetera, EZ Track enables stakeholders to also track the temperature, air humidity, and other conditions. Upon receipt of the assets, EZ Track also incorporates voice authentication to make sure the asset is securely received by the designated person.<br /><br /> The EZ Track communications portal is built using Glip adapter for Botkit. Environmental data is captured using IoT sensors and devices and gets uploaded to Firebase. The collected data then syncs with Botkit in real time. The alert system and security authentication was all built as an Android app.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1667175/5112-1an3t4b_inlinepng1509380744" /><br /><span><i>Meetings Notes Bot team with their VoiceBase first prize—a Phantom 3 quadcopter</i></span><br /><br /> VoiceBase, an industry leader in speech recognition, speech analytics, and predictive analytics technologies, sponsored the event and sent engineers to help developers with using VoiceBase APIs to enhance their project features. The Meeting Notes bot team won the VoiceBase first prize for using VoiceBase’s speech recognition and text analysis APIs to create meeting notes. VoiceBase’s second prize and third prize went to team LunchBot and team Chatbot Caller respectively for using VoiceBase APIs.<br /><br /> A big thank you to VoiceBase and all the participants. An innovative and fun time was had by all, and the developers came, saw, and conquered with some remarkable hacks.<br /><br /> <i>Reposted from the <a href="" rel="nofollow" title="Link:">RingCentral Blog</a></i> article glip glip, marketing 0 1 1 create