http://m.getsatisfaction.com/products/233344/topics?page=1 Topics for Single Touch Payroll App 1970-01-01T00:00:00Z 846 442 5 387 0 126 http://m.getsatisfaction.com/topics/7964852 7964852 unable to submit payrun since dec 2019, not going to declaration screen using STP on mobile device. 2020-01-23T10:10:52Z 2020-01-23T10:10:52Z grant http://m.getsatisfaction.com/people/10123427 https://www.gravatar.com/avatar/82ae2b96067adc15fe8c2263551247c6?d=identicon&s=55&r=PG grant_kbpjfajl776au I have entered my employee's payrun details but cannot move onto the declaration screen question 0 1 1 create http://m.getsatisfaction.com/topics/7963453 7963453 Have just updated Reckon app. On entering employee pay details I have no continue button, I can only cancel to get out of screen. 2020-01-23T07:50:48Z 2020-01-20T00:11:26Z Lee http://m.getsatisfaction.com/people/10421275 https://www.gravatar.com/avatar/3076a9b8de021c07f37315f57b70c9c6?d=identicon&s=55&r=PG lee_74p9ya3x02j7w Have just updated Reckon app. On entering employee pay details I have no continue button, I can only cancel to get out of screen. Help please problem 5 4 2 comment http://m.getsatisfaction.com/topics/7936032 7936032 STP Payrun still pending 2020-01-23T06:49:46Z 2019-10-15T00:05:54Z Margaret Hill http://m.getsatisfaction.com/people/9813648 https://www.gravatar.com/avatar/c516ca2f04a2f03fec46ad3e386472ee?d=identicon&s=55&r=PG margaret_hill_d350p0ku5u3l0 STP Pay Run still pending from 14 Sept. Other pay runs after that date are successful&nbsp; All for same employee. Says I will receive confirmation from ATO in a few days and no further action is required! I am concerned this will muck up my final payment summary for this employee at end of financial year question complete 9 4 2 comment http://m.getsatisfaction.com/topics/7964777 7964777 GovConnect & STP mobile app connectivity issues (23 January 2020) 2020-01-23T06:39:42Z 2020-01-23T02:33:13Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone,<br /><br />We are currently experiencing connectivity issues with Amazon Web Services (AWS) and our GovConnect STP &amp; STP mobile app services.<br />Initial investigations show you will likely encounter errors trying to save or view pay runs along with sending any submissions when logged in on PC or mobile.<br /><br />We are actively investigating this at the moment however it looks to be part of a larger issue ongoing with AWS in the Sydney region at the moment.<br /><br />Sincere apologies for the inconvenience caused at the moment. I will post further updates here as soon I receive more information. update 8 4 1 comment http://m.getsatisfaction.com/topics/7955058 7955058 YTD figure corrupt in Reckon STP Mobile App 2020-01-23T05:22:10Z 2019-12-19T07:40:49Z Minas Aroney http://m.getsatisfaction.com/people/10186950 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11443761/photo_medium.jpgsz400 minas_aroney I have two employees registered in Reckon STP and have been processing weekly pay runs with no issues until 4th December 2019.<br />One employee's YTD figures for TaxWitheld has become corrupt in the App such that any future payruns or adjustments are declined (see attached screenshot).<br /><br />I read the community forum threads suggesting to create an adjustment for a negative amount to bring the total figure back to two decimal places (e.g. i submitted an adjustment for -0.00000000001) but that was also declined with the same error.<br /><br />The problem seems to be with the app itself - the app automatically rounds up the adjustment figure to two decimal places (irrespective of how many i enter) prior to submitting the adjustment to the ATO which means the corrupt YTD figure cant be corrected by me.&nbsp;<br /><br />Please assist as i am unable to submit pay runs or adjustments for this employee.&nbsp;<br /><br />&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1818318/RackMultipart20191219-68899-177mx10-ReckonSTPError_inline.jpg?1576740887" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1818318/RackMultipart20191219-68899-177mx10-ReckonSTPError_inline.jpg?1576740887" /> problem 4 2 1 comment http://m.getsatisfaction.com/topics/7964415 7964415 stp app issue 2020-01-23T03:38:17Z 2020-01-21T23:55:41Z MJV http://m.getsatisfaction.com/people/10433200 https://www.gravatar.com/avatar/f63b631fe3fbf377c8572e81f1d381cd?d=identicon&s=55&r=PG mjv_4nhpeq9loptvw I cannot enter employee pay details into a pay run? it was fine for the last report cycle? how to fix, call centre says thy cannot help????? question 5 3 2 comment http://m.getsatisfaction.com/topics/7964484 7964484 WHAT VERSION OF RECKON SHOULD I USE???? 2020-01-22T07:02:15Z 2020-01-22T05:48:48Z Kelly http://m.getsatisfaction.com/people/10433603 https://www.gravatar.com/avatar/61872f6a29ff777334ea10d364ca10ea?d=identicon&s=55&r=PG kelly_ajolvrf8p0mhp WHAT VERSION OF RECKON SHOULD I USE???? <br /> Currently using Reckon Accounts Hosted which is great, but needing to set up another business so&nbsp;I need a&nbsp;completely new version of Reckon and want to know what version of Reckon you would recommend I use. I want to be able to use ABA files and CSV files for both bills and payroll etc... I use a particular software program for the business and the software company has advised the program is currently set up&nbsp;to export using Reckon Cloud or Reckon Desktop. is this&nbsp;different to Accounts hosed.&nbsp; &nbsp;I really have no idea where to start. &nbsp; Any assistance would be greatly appreciated. question 2 4 1 comment http://m.getsatisfaction.com/topics/7959660 7959660 Pending Status 2020-01-22T05:31:45Z 2020-01-08T03:06:21Z Bill Miliotis http://m.getsatisfaction.com/people/10408721 https://www.gravatar.com/avatar/a4123ab71462774f19792d4fd17ce379?d=identicon&s=55&r=PG bill_miliotis I sent STP to ATO 25th December - still pending and spoke to them just now they have no information at all re this payment. They suggest it mak be a Reckon data transfer issue.&nbsp; How can this be rectified?&nbsp; Thanks&nbsp; Bill question 12 5 2 comment http://m.getsatisfaction.com/topics/7964047 7964047 HI There, I am having trouble editing my pay details for employees in STP on my mobile???? 2020-01-21T23:59:04Z 2020-01-21T05:19:31Z Danny Kardos http://m.getsatisfaction.com/people/10431802 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11489242//platform/profilepic/_medium. danny_kardos When doing a pay run I go to edit the employee and the continue button that used to come up does not which means I cannot complete the pay run? Please help!!!!! problem 2 3 2 comment http://m.getsatisfaction.com/topics/7962440 7962440 Hi Rav - I cannot work out an error message 2020-01-21T12:56:17Z 2020-01-17T03:24:24Z Maria Slaats http://m.getsatisfaction.com/people/10148911 https://graph.facebook.com/v2.0/10219820412811859/picture?type=normal maria_slaats Error message - The value specified for an item does not match the item type (value='7905.179999999999" item type decimal - I presume it is telling me there is a blank space or two many digits after a decimal place - but I cant find it&nbsp; - it says HINT: The totaldigits constraint failed - How can I find the error??? question 4 3 1 comment http://m.getsatisfaction.com/topics/7964027 7964027 Pay doubled up on employees end 2020-01-21T03:27:42Z 2020-01-21T03:27:42Z Richard Verheijen http://m.getsatisfaction.com/people/10209315 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11447237//platform/profilepic/_medium. richard_verheijen I paid a new employee today and he went to myGov to be able to print it off as he needs it for a home loan today. It has doubled up on his gross, and tax yet his super is still ok. On my STP app everything is ok also. I phoned ATO but they can’t fix it and told me to contact Reckon. Any ideas please question 0 1 1 create http://m.getsatisfaction.com/topics/7946173 7946173 Changes to current ABN/Business 2020-01-20T23:40:45Z 2019-11-18T01:03:33Z Jun http://m.getsatisfaction.com/people/10313556 https://www.gravatar.com/avatar/d02560630d3e6572277d07d9b9fdc848?d=identicon&s=55&r=PG jun_5bzmi9kw9i25y Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I am currently using the free STP App on Android. So I have just been told by our accountant that our STP has to be lodged with a different company/ABN then the one I have registered and been using.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I need to know if it is possible to change all my current submitted pay runs to $0 and then terminate my account, then reopen a new one and resubmitted all my existing pay runs/totals up to date. And off course that ATO fully knows that all the pay runs have been changed to $0.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Or is there just a way to change my details right over to our other company/ABN. And ATO just gets an update for it all?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks in Advance<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Jun question 7 2 1 comment http://m.getsatisfaction.com/topics/7963532 7963532 Hi , After login to Recon STP with a green tick I get sent back to the login screen again 2020-01-20T22:48:13Z 2020-01-20T07:38:19Z Shiv Sivaram http://m.getsatisfaction.com/people/10430164 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11488899/photo_medium.jpg shiv_sivaram Hi , After login to Recon STP, I get the green tick but get sent back to the login screen again from December 2019. Please note I am using another phone with the old SIM card from December 2019. Please help.<br alt="" name="" rel="" target="" title="" type="" value="" />Thanks<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1 2 1 comment http://m.getsatisfaction.com/topics/7963526 7963526 Generating print-friendly pay run reports - STP APP 2020-01-20T18:41:22Z 2020-01-20T06:50:37Z Sarah http://m.getsatisfaction.com/people/10430127 https://www.gravatar.com/avatar/b8bb25ce2a1f52f31ee832ce43f790d4?d=identicon&s=55&r=PG sarah_g8cw33r1ixuaz Currently being audited by the ATO for SGC compliance.<br /><br />They have requested PAYG withholding annual reports (inc copies of payment summaries &amp; summary statements) from as far back as 2016, including a single month (Oct 1-31) in 2019.&nbsp;<br />Our accountant has suggested printing a summary/report of the pay runs created in October through Reckon STP, to satisfy the requirement.<br /><br />Is there anyway to do this or should we be looking for an alternative instead?<br /><br />Thanks in advance for any help!<br /><br />- S question 5 3 1 comment http://m.getsatisfaction.com/topics/7963496 7963496 I can’t select the pay period. Because there is not enough months 2020-01-20T12:29:54Z 2020-01-20T03:47:16Z Anne http://m.getsatisfaction.com/people/10429895 https://www.gravatar.com/avatar/8d1be3c90158ca371a9c22268b16f005?d=identicon&s=55&r=PG anne_1txnlfwj7hscd I can’t select the pay period. Because there is not enough months question 3 3 1 comment