http://m.getsatisfaction.com/products/233344/topics?page=1 Topics for Single Touch Payroll App 1970-01-01T00:00:00Z 563 290 4 259 0 73 http://m.getsatisfaction.com/topics/7927014 7927014 anyone can help me for sumbit wrong stp 2019-09-16T01:04:17Z 2019-09-16T01:04:17Z Cindy Ni http://m.getsatisfaction.com/people/10227275 https://graph.facebook.com/v2.0/10156231057767455/picture?type=normal cindy_ni sumbit wrong figure for stp problem 0 1 1 create http://m.getsatisfaction.com/topics/7915287 7915287 Deleting a Pending payroll. 2019-09-16T00:59:34Z 2019-08-09T08:37:03Z George Gummow http://m.getsatisfaction.com/people/10169976 https://www.gravatar.com/avatar/b2a087cda847cc8674e2d38339fd6c6a?d=identicon&s=55&r=PG george_gummow On June 25 I created a reckon account and verified it with ato. I did my April May & June payroll and submitted them. They have remained “pending” ever since, I assumed ato were just slack. Today I went in & they were still pending, I went to settings and saw I had never clicked the button confirming to Reckon that I had registered Reckon with the ato. I assume that is why it’s still pending. I lodged my BAS at the end of July and paid my PAYG through the BAS. I then paid my super through the ATO website into the clearing account. I rang ATO today to sort out the pending issue and they said they received the info Reckon info on June 26. Everything is in order with the ATO, nothing owing My problem is, I can’t delete the pending April- June payrolls in the app. Please help. Cheers George problem 5 4 2 comment http://m.getsatisfaction.com/topics/7926796 7926796 STP 'The value provided to identify the receiving party is not recognised...' 2019-09-16T00:02:37Z 2019-09-15T01:16:37Z Natasha Barnes http://m.getsatisfaction.com/people/10226033 https://www.gravatar.com/avatar/26b3c340b16d8b2ca1d5c9a6d6dfd388?d=identicon&s=55&r=PG natasha_barnes STP file error - 'The value provided to identify the receiving party is not recognised, or a request has been made for a service not offered by the receiving party.' Does anyone know a solution? Thx problem 5 7 2 comment http://m.getsatisfaction.com/topics/7926833 7926833 STP App Error - "The value provided to identify the receiving party is not recognised or a request has been made for..................." 2019-09-15T23:52:48Z 2019-09-15T05:06:32Z Nick Jacobs http://m.getsatisfaction.com/people/10129439 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11433599//platform/profilepic/_medium. nick_jacobs_ge7r7458bthcz Hi Rav,&nbsp; I am sure you will become aware of the issue that is happening on the STP App now with the following error message - "The value provided to identify the receiving party is not recognised or a request has been made for a service not offered bythe receiving party".&nbsp; I have submitted the Payroll&nbsp; but it bounced back - I have now tried to submitt the Payrun as an adjustment twice but neither have gone through.&nbsp; I look forward to the solution and reply.&nbsp; Cheers,&nbsp; Nick Jacobs<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem 1 2 3 comment http://m.getsatisfaction.com/topics/7926657 7926657 Error message “Either the ATO is down or Reckon SBR is unavailable” 2019-09-15T23:48:11Z 2019-09-14T10:26:03Z Susana Cheng http://m.getsatisfaction.com/people/10150594 https://graph.facebook.com/v2.0/10157493846469292/picture?type=normal susana_cheng First time got this error message. Please advise what to do to resolve the issue. <br /><br /> Thanks and Regards, <br /> Susana <br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1806508/RackMultipart20190914-15098-1oxtcs6-98C00D13-8CC5-4337-A3B5-97C1364B7FEC_inline.png?1568456500" /> problem 3 3 1 comment http://m.getsatisfaction.com/topics/7926323 7926323 STP problem Reckon STP App 2019-09-14T02:28:23Z 2019-09-13T06:03:31Z Kelvin Hill http://m.getsatisfaction.com/people/10223373 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11449910//platform/profilepic/_medium. kelvin_hill_arwoesmy23qoc Hello everyone. I have downloaded and installed Reckon STP App. During the set up process for employees I entered the year to to date totals (wages, PAYG and Super) for the financial year ending 30/6/2020. These totals cover the period prior to recording the first pay run. I successfully transferred the pay run data to the ATO, however the original YTD data did not transfer to the ATO. I hope someone may have a solution that will enable me to lodge this data<br />with the Tax Office using the Reckon STP App. problem 3 3 1 comment http://m.getsatisfaction.com/topics/7925958 7925958 Hi I’ve installed reckon app on iPhone 7 software 12.4.1 & it freezes after review employees anything I can try 2019-09-13T04:25:05Z 2019-09-12T06:05:16Z david cooper http://m.getsatisfaction.com/people/10221735 https://www.gravatar.com/avatar/887d6d581a8aaea3d6aa1173d469aa48?d=identicon&s=55&r=PG david_cooper_ceqn9mpx659tu question 2 2 1 comment http://m.getsatisfaction.com/topics/7904700 7904700 Am using the STP app. ATO has declined Pay Runs 2019-09-12T23:53:03Z 2019-07-09T05:19:25Z Richard http://m.getsatisfaction.com/people/10122746 https://www.gravatar.com/avatar/7eb6a5b9c415cb2565e31fe8996277d7?d=identicon&s=55&r=PG richard_dzy7byoczjfq6 Am using the STP app. Have registered my ID number with ATO who confirm they can "see" my ID associated with my ABN which is 42697228266. But my first pay run for 19/20 showed "Submitted to ATO" followed a few minutes later by "Declined by ATO". There is no other error message except to "Review and Adjust". I have repeated my first run five times over several days, shutting down and restarting between runs. They all show the same "Declined by ATO". The ATO people say they can see no sign of any pay runs from me. Why are my Pay Runs being declined by ATO? problem 14 7 5 comment http://m.getsatisfaction.com/topics/7925610 7925610 STP app login 2019-09-12T12:37:22Z 2019-09-11T06:38:01Z Emma http://m.getsatisfaction.com/people/10155812 https://graph.facebook.com/v2.0/10157751386030680/picture?type=normal emma_4iw12pgl194xo I am having the issue as the other people above I registered with ATO, using the free app Reckon STP I have done a few pay cycles and now it won't let me log in saying my email address or password is incorrect.<br />Can you please check my ABN 76619868094<br /><br /> Note: This conversation was created from a <a class="notranslate" href="https://community.reckon.com/reckon/topics/garry/replies/20269866" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="https://community.reckon.com/reckon/topics/garry" rel="nofollow" target="_blank">Garry</a>. question 4 2 1 comment http://m.getsatisfaction.com/topics/7925900 7925900 Recon STP employee summary error 2019-09-12T06:06:07Z 2019-09-12T00:28:28Z ben http://m.getsatisfaction.com/people/10221400 https://www.gravatar.com/avatar/3164491da249e607be1f9caf4356c72f?d=identicon&s=55&r=PG ben_5a06ub2fmgwok We uploaded 11 pay runs so far, weekly pay run can match my record, but the summaries (gross, tax, super) for the individual employee are wrong. Why and what should I do to fix this? question 5 3 1 comment http://m.getsatisfaction.com/topics/7919413 7919413 invalid company abn and branch number stp app 2019-09-12T04:54:19Z 2019-08-22T03:29:14Z Karyn http://m.getsatisfaction.com/people/10168064 https://www.gravatar.com/avatar/6a521133d700c788954c61013ef8493b?d=identicon&s=55&r=PG karyn_b9yeal4o4oaki I am only using the STP app as have 1 employee- getting invalid company info- have checked abr/abn details against company details in the app and they are exactly the same.&nbsp;&nbsp; problem 11 2 1 comment http://m.getsatisfaction.com/topics/7925915 7925915 STP app login problems 2019-09-12T04:52:55Z 2019-09-12T01:19:28Z Norman Walsh http://m.getsatisfaction.com/people/10221444 https://www.gravatar.com/avatar/0528bc4c8952bd8454de473a73df7e13?d=identicon&s=55&r=PG norman_walsh I started using the Reckon STP app 3 or 4 months ago and have successfully lodged a number of&nbsp;fortnightly paydays. I updated my&nbsp;android phone to a new android phone, installed reckon STP on it and&nbsp;now I am unable to login. <br />At the initial login/signup page I put in my email address and my password and get a green tick symbol but the next screen simply asks me to login or sign up again. This goes on in an endless loop.<br />I have not changed my email address and have checked for any errors in the address.<br />I have uninstalled and reinstalled the app.<br />I have gone to settings&gt; app manager&gt; clear data as suggested elsewhere in this forum, this does not work.&nbsp;<br />I think I have read every post about this login problem and none of the solutions work for me. I have never used, set up or logged in with another Reckon product.<br />My ABN is 84563398564<br /><br />Thanks in advance for any suggested solutions. problem 3 2 1 comment http://m.getsatisfaction.com/topics/7918250 7918250 STP Mobile App 2019-09-11T06:47:08Z 2019-08-19T02:02:24Z Shirley Johnson http://m.getsatisfaction.com/people/10183620 https://www.gravatar.com/avatar/528104e23b81d35f9997cd0980b6dda7?d=identicon&s=55&r=PG shirley_johnson_f4gb1jw76ke31 I have registered the Mobile App ID with the Australian Tax Office and have submitted reports since 1st July 2019, however each of them have been rejected&nbsp; with Status either Error requires Adjustment, or Pending. None have been successful. I don't know what I'm doing wrong. Please help.<br alt="" name="" rel="" target="" title="" type="" value="" /> question 24 2 1 comment http://m.getsatisfaction.com/topics/7923508 7923508 Wrong ABN 2019-09-11T06:37:56Z 2019-09-04T06:29:46Z Richard Verheijen http://m.getsatisfaction.com/people/10209315 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11447237//platform/profilepic/_medium. richard_verheijen First question. I have entered the wrong ABN and the ATO have told me to fix this Reckon have to change my YTD $$$ to zero before i am to delete the app and then to re install it and start again. <br />Second question is that when you do want to reinstall it says there already a email registered and to use another email, but i only have one email adress. Thanks in advance for any help. question 9 2 1 comment http://m.getsatisfaction.com/topics/7925237 7925237 Incorrect ABN registered to STP app 2019-09-10T06:05:21Z 2019-09-10T05:14:50Z Johne Lim http://m.getsatisfaction.com/people/10218429 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11448983/photo_medium.jpg johne_lim Hi i have wrong ABN too, i would like to change it back to correct one. Besides that i only recognise my ABN was wrong after processed few weeks reports. Can i request delete for all report and correct ABN?<br /><br /> Note: This conversation was created from a <a class="notranslate" href="https://community.reckon.com/reckon/topics/hi-i-have-put-a-wrong-abn-number-how-do-i-change-it/replies/20268460" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="https://community.reckon.com/reckon/topics/hi-i-have-put-a-wrong-abn-number-how-do-i-change-it" rel="nofollow" target="_blank">Hi i have put a wrong abn number how do i change it</a>. question 4 2 1 comment