http://m.getsatisfaction.com/products/233348/topics?page=1 Topics for Trend Micro Security 2020 Beta 1970-01-01T00:00:00Z 36 12 0 8 0 5 http://m.getsatisfaction.com/topics/7916819 7916819 TM Platinum/2020 Beta creates GB worth of PlugSponge logs 2019-09-19T07:42:38Z 2019-08-14T09:52:06Z lloyd_dunamis http://m.getsatisfaction.com/people/10100883 https://www.gravatar.com/avatar/6347313661ca1555c00911e800e30906?d=identicon&s=55&r=PG lloyd_dunamis Apparently TM 2020 Beta has already created a large log. Are these debug logs?<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1802290/RackMultipart20190814-20231-h6g56r-TM_PlugSponge_log_inline.png?1565776148" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1802290RackMultipart20190814-20231-h6g56r-TM_PlugSponge_log_inlinepng1565776148" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I happened to notice it only when Windows alarmed me of C:\ running out of space.<br alt="" name="" rel="" target="" title="" type="" value="" />Let me know if it's safe to delete now, or if it is needed if an error occurred to TrendMicro that it would need these logs; or if you need a sample of these. question 3_replied 3_replied, 2_performance, 1_beta, 6_endorsed active 3 3 1 comment http://m.getsatisfaction.com/topics/7917893 7917893 Fileless malware improvement Trend Micro 16(2020) 2019-08-17T22:20:10Z 2019-08-17T10:09:07Z andrew3000 http://m.getsatisfaction.com/people/10181878 https://www.gravatar.com/avatar/2ad3e0ee82bda95e017a021eabd575be?d=identicon&s=55&r=PG andrew3000 Can someone beta tester of Trend Micro Av+, Internet Security or Maximum security tell me if&nbsp;with the new version (16) 2020 has improved the ability to detect and resolve fileless malware?<br />Thanks! question 1_beta 1_beta 1 2 1 comment http://m.getsatisfaction.com/topics/7890989 7890989 [Beta] Welcome to Trend Micro Security 2020 Beta Program! 2019-08-11T21:34:12Z 2019-05-30T08:58:58Z Social Customer Service Team http://m.getsatisfaction.com/people/7921557 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10705605/PC_Icon_Guide_128_medium.png social_customer_service_team <img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/2019Ti16__EN_EB2_banner.png" title="Trend Micro Security 2020 Beta Program" /><br /><br />You are cordially invited to participate in this year's Trend Micro Security beta testing!<br /><br />Be one of the first to try&nbsp;Trend Micro Security 2020&nbsp;using your personal laptop or desktop at home. Submit a&nbsp;<b>completed online feedback survey</b>&nbsp;or<b>&nbsp;report any critical bug</b>&nbsp;and get a chance to win exciting prizes!<br /><br />Ready to get Started?<br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-maximum-security-2020?betaid=60" rel="nofollow" target="_blank" title="Maximum Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Maximum Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Maximum Security 2020</b><br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-internet-security-2020?betaid=61" rel="nofollow" target="_blank" title="Internet Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Internet Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Internet Security 2020</b><br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-antivirus+-2020?betaid=62" rel="nofollow" target="_blank" title="Antivirus 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Antivirus 2020" width="80" /></a>&nbsp;for&nbsp;<b>Antivirus+ 2020</b><br /><br /><i>Note:</i><i>&nbsp;You will need to login using a beta portal account and this is different from your community portal or Trend Micro account. Kindly sign up in case you still don't have a beta portal account.<br /></i><br /><br /><u>The prizes for this beta program are as follows:</u><br />1. The submitter of the topmost critical bug as verified by our developers will get a&nbsp;<b>Sony PS4 Pro&nbsp;</b><br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_PS4Pro.JPG" title="Sony PS4 Pro" width="300" /><br /><br />2. The submitter of the next top 3 most critical bug as verified by our developers will get a&nbsp;<b>Europak Alden Backpack</b>&nbsp;each.<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_Alden.jpg" title="Europak Alden Backpack" width="200" /><br />3. The submitter&nbsp;of the next top 3 critical bugs as verified by our developers will get a&nbsp;<b>Phantom Anti-theft</b> backpack&nbsp;each.<br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_Phantom.jpg" title="Phantom Anti-theft Backpack" width="125" /><br /><br />4. Participants with relevant contributions in the community forum as chosen by beta team will get an&nbsp;<b>Amazon eGift Card</b>&nbsp;(5 winners of $50 worth and another 5 winners of $20 worth).<br /><br /><br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/BI_Amazon.jpg" title="Amazon eGift Card" width="150" /><br /><br />Testers must complete our online feedback survey and posted any issues found here in the community forum on or before J<b>une 24, 2019 12:00 AM PST</b>&nbsp;to be eligible for our incentive program.<br /><br />A Beta Test is a verification process that allows Trend Micro to validate the functions and understand the risks of newly developed or updated product before implementation. update 1_beta 1_beta 8 22 18 comment http://m.getsatisfaction.com/topics/7904928 7904928 Trend Micro Security extension for EDGE 2019-07-09T17:40:54Z 2019-07-09T14:43:27Z mgatti947 http://m.getsatisfaction.com/people/10101415 https://www.gravatar.com/avatar/694d75160fddb1e2e40e239ef360f443?d=identicon&s=55&r=PG mgatti947 it was about three weeks that I use the beta version with the ext. installed into EDGE. I appreciate this upgrade that stop a lot of indesiderabile&nbsp; advertising. It semplify a lot the internet navigation! praise 1_beta 1_beta, 6_praise 1 4 3 comment http://m.getsatisfaction.com/topics/7903021 7903021 Unable to email support. 2019-07-08T01:40:44Z 2019-07-04T21:37:40Z donald.mason4 http://m.getsatisfaction.com/people/10117412 https://www.gravatar.com/avatar/920fd0a3feb5cf1cab39e843c8d2e9e2?d=identicon&s=55&r=PG donaldmason4 Unable to email support. Tried to submit inquiry but comes up "Something went terribly wrong. Please come back later". Have tried a couple of time but no success. question 1_beta 1_beta active 10 4 1 comment http://m.getsatisfaction.com/topics/7902354 7902354 [Beta]Trend Micro product Document 2019-07-04T08:09:08Z 2019-07-03T07:40:47Z ddurgabhaskar http://m.getsatisfaction.com/people/10071259 https://www.gravatar.com/avatar/1aa438a3c91009c30a1160fcf53f7e6b?d=identicon&s=55&r=PG ddurgabhaskar Will you provide any document for this product.There is a resource tab in my login account,there is few resources you listed that i can use.<br /><br />Note:As a user i would like to see what new features added to this product and what features i can use to setup.<br />if you already have please let me know.&nbsp; question 1_beta 1_beta active 3 2 2 comment http://m.getsatisfaction.com/topics/7902543 7902543 I cannot email support today Tried to submit inquiry and when I hit submit it says something went terrible wrong 2019-07-03T19:37:48Z 2019-07-03T17:55:26Z edconstantine http://m.getsatisfaction.com/people/10101905 https://www.gravatar.com/avatar/0076db929f01dc8611a477c292e726ae?d=identicon&s=55&r=PG edconstantine tried to send message to contact us page and after filling out my question I hit not a robot and submit, and then a message popped up saying something went terrible wrong! so I can't even contact you with my 2019 product key.. problem 2_performance 2_performance, 1_beta, 6_endorsed active 3 3 1 comment http://m.getsatisfaction.com/topics/7898402 7898402 [Beta] Extend your official Trend Micro Security license for additional 90 days! 2019-07-03T11:01:16Z 2019-06-21T04:37:10Z TM_Aldreen http://m.getsatisfaction.com/people/8818407 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11030224/tm_community_profilepic_medium.png gboykintarooe To all users of Maximum Security, Internet Security and Antivirus+ who has a valid, activated, non-expired product key license, join the Trend Micro Security 2020 Beta and your license can be extended for <b>additional 90 days</b>! This is a limited time offer so please hurry.<br /><br /><b>Here is how:</b><br />1.&nbsp;Join the corresponding beta program in which you have a valid license of.<br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-maximum-security-2020?betaid=60" rel="nofollow" target="_blank" title="Maximum Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Maximum Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Maximum Security 2020</b><br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-internet-security-2020?betaid=61" rel="nofollow" target="_blank" title="Internet Security 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Internet Security 2020" width="80" /></a>&nbsp;for&nbsp;<b>Internet Security 2020</b><br /><br />Click&nbsp;<a href="https://beta.trendmicro.com/en/betaprojects/english/trend-micro-antivirus+-2020?betaid=62" rel="nofollow" target="_blank" title="Antivirus 2020"><img src="https://awsor-ba-corpph-bp-betasfile.s3.amazonaws.com/betafiles/media/EN/HOME/Button__JoinNow.PNG" title="Antivirus 2020" width="80" /></a>&nbsp;for&nbsp;<b>Antivirus+ 2020<br /><br /></b>Please note that the login credential to the beta portal is different from your Trend Micro account. If you still don't have a Trend Micro Beta portal account, you will have to sign up for a new one.<b><br /></b><br /><br />2. On the beta portal homepage, click on the <b>Access Beta</b> button and download the beta build. Proceed to install the Trend Micro Security 2020 beta build and keep using your existing license. There will be an assigned beta product key to you. You may choose to ignore it or opt to use it in another installation of the beta build. You just need to make sure you have at least one installation of the beta build that is using your official product key.<br /><br />3. You must enable the <b>Fraud Buster </b>and the regularly check your gmail. You may refer to&nbsp;<a href="https://en.community.trendmicro.com/tm_en/topics/-beta-introduction-to-fraud-buster-feature" rel="nofollow" target="_blank" title="Link https//encommunitytrendmicrocom/tm_en/topics/-beta-introduction-to-fraud-buster-feature">https://en.community.trendmicro.com/tm_en/topics/-beta-introduction-to-fraud-buster-feature</a>&nbsp;for more information on how to enable and test the feature.<br /><br />4. If you have Windows 10 RS3 or above and either using Maximum Security or Internet Security, kindly enable the <b>Trend Micro Security for Microsoft Edge</b> feature. You may refer to&nbsp;<a href="https://en.community.trendmicro.com/tm_en/topics/-beta-how-to-install-trend-micro-security-for-microsoft-edge" rel="nofollow" target="_blank" title="Link: https://en.community.trendmicro.com/tm_en/topics/-beta-how-to-install-trend-micro-security-for-microsoft-edge">https://en.community.trendmicro.com/tm_en/topics/-beta-how-to-install-trend-micro-security-for-microsoft-edge</a>&nbsp;for steps on how to install and do a simple test of the feature.<br /><br />5. Complete the Feedback Survey on or before <b>June 24, 2019 12:00 PST</b>. You can access it from the links in step #1 and then simply click the <b>Answer Test Script</b> button and select the option for the survey.<br /><br />6. Complete the <b>License Extension Survey</b>. article 3_replied 3_replied, 2_registration, 1_beta 21 20 17 comment http://m.getsatisfaction.com/topics/7902310 7902310 Where's the 2020 Email Link?? 2019-07-03T10:46:43Z 2019-07-03T05:48:31Z mihaku1 http://m.getsatisfaction.com/people/10088529 https://www.gravatar.com/avatar/22d03363e0ecab68c68cf78b28f61d1a?d=identicon&s=55&r=PG mihaku1 I received an email that the beta for micro security has now finished, was advise my a trend team member to reinstall my trend micro antivirus 15 Version.<br alt="" name="" rel="" target="" title="" type="" value="" />I saw a letter from Another Client DW White with the same situation.<br alt="" name="" rel="" target="" title="" type="" value="" />I also never received my link to the 2020 Security Version Either:(<br alt="" name="" rel="" target="" title="" type="" value="" />Why be part of a beta trial when you can't keep your promises???<br alt="" name="" rel="" target="" title="" type="" value="" />Not happy:( question 1_beta 1_beta complete 7 2 1 comment http://m.getsatisfaction.com/topics/7901797 7901797 Trend Micro Maximum Security 2020 Beta 2019-07-02T01:00:58Z 2019-07-01T23:00:09Z Suzy http://m.getsatisfaction.com/people/10073613 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11421536/SuzyS_medium.jpg suzannerparkes Used to use Trend then went with another program for a few years but came back to Trend this year. Have been using the Beta program and think it is a better product than previous programs.<br alt="" name="" rel="" target="" title="" type="" value="" />I like the idea of Fraud Buster - needs a few tweeks and extending to cover other email programs but certainly gives a better sense of email security.<br alt="" name="" rel="" target="" title="" type="" value="" />I will certainly be renewing my subscription when it falls due next year.<br alt="" name="" rel="" target="" title="" type="" value="" />Suzy<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> praise 1_beta 1_beta, 6_praise, 4_positive 1 3 2 comment http://m.getsatisfaction.com/topics/7898786 7898786 Chrome taking longer to load. Crashes frequently. 2019-07-01T12:57:19Z 2019-06-22T11:26:33Z hstevenson57 http://m.getsatisfaction.com/people/10099126 https://www.gravatar.com/avatar/2714b7c318558d8d7ffbf68d3d2fd689?d=identicon&s=55&r=PG hstevenson57 Chrome crashing frequently. problem 1_beta 1_beta 8 6 1 comment http://m.getsatisfaction.com/topics/7891006 7891006 [Beta] Limitations of the new feature "Fraud Buster" 2019-07-01T02:00:18Z 2019-05-30T09:38:49Z Social Customer Service Team http://m.getsatisfaction.com/people/7921557 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10705605/PC_Icon_Guide_128_medium.png social_customer_service_team [Beta] There are the following limitations on the new function "Fraud Buster".&nbsp;<br /><br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">"Fraud Buster" feature works only with Google Chrome browser.&nbsp;</li><li alt="" name="" rel="" target="" title="" type="" value="">The "Fraud Buster" feature only applies to the following browser emails:&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Please note that we do not work with other browser emails.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Google Inc.&nbsp; &nbsp; Gmail&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /></b><b alt="" name="" rel="" target="" title="" type="" value="">Microsoft Inc. Outlook.com</b></li></ul><br alt="" name="" rel="" target="" title="" type="" value="" />If&nbsp;the "simple HTML format" function of Gmail is enabled, the "Fraud Buster" feature will not work.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The "Fraud Buster" feature allows you to scan dangerous content in your emails.<br alt="" name="" rel="" target="" title="" type="" value="" /> article 1_beta 1_beta 10 7 2 comment http://m.getsatisfaction.com/topics/7899096 7899096 [Beta] Suddenly websites are slowing down or not loading at all 2019-07-01T01:42:40Z 2019-06-23T22:43:49Z Suzy http://m.getsatisfaction.com/people/10073613 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11421536/SuzyS_medium.jpg suzannerparkes Suddenly websites are slowing down or not loading at all. Up until a couple of days ago I had no problem but now I do. Been using the Beta for a few weeks.<br />Even sites like nine.com.au, Facebook, etc are slow to load. Often getting a message saying do I want to 'wait or kill' the load.<br /><br />Using Chrome (latest version), PC (HP Envy 16RAM),&nbsp;Trend MicroTM Maximum Security 2020, Cleared cache, etc. problem 3_replied 3_replied, 2_performance, 1_beta, 6_endorsed active 21 9 4 comment http://m.getsatisfaction.com/topics/7898738 7898738 install keeps rebooting 2019-07-01T01:39:17Z 2019-06-22T03:41:41Z huskynun http://m.getsatisfaction.com/people/10098732 https://www.gravatar.com/avatar/2332d53db151772fccf6d6d654b5a5be?d=identicon&s=55&r=PG huskynun I have been trying to install the beta program for weeks now, it gets to where it asks to reboot which I do but the program is&nbsp; not installed? if I try and put my valid purchased program back on it does the same thing so now I have no security on my computer at all please HELP<br /><br />Windows 10 home<br />Build 10.0.17134 Build 17134 problem 3_replied 3_replied, 2_install, 1_beta, 6_endorsed active 3 4 1 comment http://m.getsatisfaction.com/topics/7899451 7899451 [Beta] I have finished the survey. I hope to see my license extended for 90 days. 2019-07-01T01:33:26Z 2019-06-24T20:21:16Z ufukk2013 http://m.getsatisfaction.com/people/10101571 https://www.gravatar.com/avatar/05fa8dd6bc217702fd64e09c510a7156?d=identicon&s=55&r=PG ufukk2013 It seems very useful product. Thank you. praise 3_replied 3_replied, 1_beta, 6_praise 4 4 2 comment