http://m.getsatisfaction.com/topics/5733382 Speed Dial: Company wide directory for Speed Dial 2018-11-09T21:23:00Z 2013-10-26T19:51:41Z 5733382 http://m.getsatisfaction.com/topics/5733382 5733382 Speed Dial: Company wide directory for Speed Dial 2018-11-09T21:23:00Z 2013-10-26T19:51:41Z alex d http://m.getsatisfaction.com/people/6139015 https://www.gravatar.com/avatar/0a35d93650f0525bab58613086915fe0?d=identicon&s=55&r=PG alex_delvecchio Our company has several dozen contacts that everyone in the office uses.<br /> We don't want to have to WASTE TIME programing each phone with the names and numbers.<br /> We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and names.<br /> if a number needs editing, or we want to add a number, or delete a number, we only have to do it once !!! idea 94 94 pending 69 35 51 comment speed dial http://m.getsatisfaction.com/topics/5733382/replies/13200686 http://m.getsatisfaction.com/topics/5733382 13200686 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2013-10-28T02:40:56Z 2013-10-28T02:40:56Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Hi Alex, this is absolutely possible. <br /><br /> Contact me directly and I will work with you on this. <br /><br /> <a href="mailto:ckfuscone@yahoo.com" rel="nofollow">ckfuscone@yahoo.com</a> <br /> Certified Ring Central Installer 1 http://m.getsatisfaction.com/topics/5733382/replies/13259019 http://m.getsatisfaction.com/topics/5733382 13259019 Ben Foster responded to "Speed Dial: Company wide directory for Speed Dial" 2013-11-05T21:22:46Z 2013-11-05T21:22:46Z Ben Foster http://m.getsatisfaction.com/people/5923769 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10067889/Headshot_medium.jpg ben_foster_5620132 Hello Alex, we actually have an open feature request for this. I've gone ahead and added your account to that ticket - thanks! 0 http://m.getsatisfaction.com/topics/5733382/replies/13389041 http://m.getsatisfaction.com/topics/5733382 13389041 J3a Tech responded to "Speed Dial: Company wide directory for Speed Dial" 2013-11-27T00:39:44Z 2013-11-27T00:39:44Z J3a Tech http://m.getsatisfaction.com/people/6447454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10483982/SOSbackupicon_medium.jpg j3atech Add me to that request list. Many clients ask for this feature. 0 http://m.getsatisfaction.com/topics/5733382/replies/13389059 http://m.getsatisfaction.com/topics/5733382/replies/13259019 13389059 J3a Tech responded to "Speed Dial: Company wide directory for Speed Dial" 2013-11-27T00:43:25Z 2013-11-27T00:43:25Z J3a Tech http://m.getsatisfaction.com/people/6447454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10483982/SOSbackupicon_medium.jpg j3atech This is one of the most requested features from my clients. Any idea when this will be implemented? 0 http://m.getsatisfaction.com/topics/5733382/replies/13393108 http://m.getsatisfaction.com/topics/5733382 13393108 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2013-11-27T15:57:34Z 2013-11-27T15:57:34Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Hey guys until RC releases a specific shared speed dial list we could accomplish this task by using existing extensions. <br /><br /> Remember RC will give you 999 extensions per office account. We could program these as speed dials and everyone has access to them <br /><br /> It is not perfect but with the bulk load utility we could accomplish this quite easily. <br /><br /> We just need to avoid Extension numbers 0 and 800 - 850 as these are used for the call park feature <br /><br /> Make sense, if not <br /><br /> Contact me directly so I could assist <br /><br /> Thank you <br /><br /> Chuck <br /> Certified Ring Central Installer <br /> <a href="mailto:ckfuscone@yahoo.com" rel="nofollow">ckfuscone@yahoo.com</a> 1 http://m.getsatisfaction.com/topics/5733382/replies/13425284 http://m.getsatisfaction.com/topics/5733382/replies/13259019 13425284 Ben Foster responded to "Speed Dial: Company wide directory for Speed Dial" 2013-12-04T02:11:38Z 2013-12-04T02:11:38Z Ben Foster http://m.getsatisfaction.com/people/5923769 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10067889/Headshot_medium.jpg ben_foster_5620132 No, but we do hear this concern - it's definitely something we'd like to add, pending sufficient engineering resources on our end. Thanks! 0 http://m.getsatisfaction.com/topics/5733382/replies/14651809 http://m.getsatisfaction.com/topics/5733382 14651809 Ray Bilton responded to "Speed Dial: Company wide directory for Speed Dial" 2014-08-15T18:57:44Z 2014-08-15T18:57:44Z Ray Bilton http://m.getsatisfaction.com/people/6654717 https://www.gravatar.com/avatar/f477a6be874ef467ba7b32f9e794b975?d=identicon&s=55&r=PG ray_bilton Tried the extension for a speed dial alternative and it doesn't work well because of the forwarding prompt that gets played to the user before taking the caller "Bob Smith, you have a caller, do you want to take it"? &nbsp;We need true speed dials! 1 http://m.getsatisfaction.com/topics/5733382/replies/14651864 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14651864 alex d responded to "Speed Dial: Company wide directory for Speed Dial" 2014-08-15T19:07:30Z 2014-08-15T19:07:30Z alex d http://m.getsatisfaction.com/people/6139015 https://www.gravatar.com/avatar/0a35d93650f0525bab58613086915fe0?d=identicon&s=55&r=PG alex_delvecchio Agreed!!! RC needs to get this programmed. It should be a TOP PRIORITY. 1 http://m.getsatisfaction.com/topics/5733382/replies/14651876 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14651876 alex d responded to "Speed Dial: Company wide directory for Speed Dial" 2014-08-15T19:10:29Z 2014-08-15T19:10:29Z alex d http://m.getsatisfaction.com/people/6139015 https://www.gravatar.com/avatar/0a35d93650f0525bab58613086915fe0?d=identicon&s=55&r=PG alex_delvecchio Almost a full year and still No Progress!<br />Shared Speed Dial is a Basic feature for Business phone systems.<br />This Needs to be a PRIORITY of RC! 1 http://m.getsatisfaction.com/topics/5733382/replies/14658725 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14658725 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2014-08-18T13:11:11Z 2014-08-18T13:11:11Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Guys, I setup speed dials all the time, &nbsp;Since there is not a specific speed dial extension there are some features that need to be turned off for it to work correctly. &nbsp;Like the intro greeting, voice mail, the forward to smart phone, hold music. &nbsp;ETC. &nbsp;I know that a speed dial specific extension is on the road map but not released yet. &nbsp;It is possible<br /><br />I have many customers doing this type of thing<br /><br />Thanks<br /><br />Chuck<br />Certified Ring central Installer<br /><a href="mailto:ckfuscone@yahoo.com" rel="nofollow">ckfuscone@yahoo.com</a> 0 http://m.getsatisfaction.com/topics/5733382/replies/14666163 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14666163 Liz O'Connell responded to "Speed Dial: Company wide directory for Speed Dial" 2014-08-19T19:10:47Z 2014-08-19T19:10:47Z Liz O'Connell http://m.getsatisfaction.com/people/7053685 https://www.gravatar.com/avatar/aa6db6d0ed7d306a633b25fc397d26a3?d=identicon&s=55&r=PG liz_o_connell Hello.<br /><br />I am looking for a way to set up a "Directory" that can be accessed from everyone's RingCentral desk phone. &nbsp;The numbers included will only be the users that are set up in our RingCentral account - all we will need to view is the user's name and extension, and of course, the option to call directly. &nbsp;This will also need to update as changes are made in our system.<br /><br />Currently, I have to print a list that includes everyone's name and extension and tape onto desks. &nbsp;As we grow (and also have two offices) this has become a challenge. &nbsp;Is there a way to setup a universal directory that can be accessed by pressing the "Directories" button that appears on our Polycom phones?<br /><br />Please tell me this is possible!<br /><br />Additionally, is there a way to export a list of all of our current users rather than having to update manually in an excel spreadsheet?<br /><br />Thank you! 3 http://m.getsatisfaction.com/topics/5733382/replies/14989442 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14989442 alex d responded to "Speed Dial: Company wide directory for Speed Dial" 2014-11-09T15:21:31Z 2014-11-09T15:21:31Z alex d http://m.getsatisfaction.com/people/6139015 https://www.gravatar.com/avatar/0a35d93650f0525bab58613086915fe0?d=identicon&s=55&r=PG alex_delvecchio Does RC even read these comments?!<br />It's time to take my business to a more responsive supplier.<br />A supplier that has this feature already in place. 0 http://m.getsatisfaction.com/topics/5733382/replies/14990199 http://m.getsatisfaction.com/topics/5733382/replies/14651809 14990199 J3a Tech responded to "Speed Dial: Company wide directory for Speed Dial" 2014-11-09T21:30:57Z 2014-11-09T21:30:57Z J3a Tech http://m.getsatisfaction.com/people/6447454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10483982/SOSbackupicon_medium.jpg j3atech Well said. I suggested this during a webinar and they said it's not an important feature request. Really? 0 http://m.getsatisfaction.com/topics/5733382/replies/15004124 http://m.getsatisfaction.com/topics/5733382 15004124 Russell Jang responded to "Speed Dial: Company wide directory for Speed Dial" 2014-11-12T19:35:24Z 2014-11-12T19:35:24Z Russell Jang http://m.getsatisfaction.com/people/7221346 https://www.gravatar.com/avatar/370fd81643a7fbe019a2b8cd58290d0f?d=identicon&s=55&r=PG russell_jang We also agree that this should have been an integrated feature for businesses. &nbsp;Having just started deploying RC to our facilities were disappointed that this was not part of it. 1 http://m.getsatisfaction.com/topics/5733382/replies/15449676 http://m.getsatisfaction.com/topics/5733382/replies/13259019 15449676 alex d responded to "Speed Dial: Company wide directory for Speed Dial" 2015-03-09T20:46:48Z 2015-03-09T20:46:48Z alex d http://m.getsatisfaction.com/people/6139015 https://www.gravatar.com/avatar/0a35d93650f0525bab58613086915fe0?d=identicon&s=55&r=PG alex_delvecchio Here we are, over one year later, STILL No Progress on Company Wide Speed Dial.<br />Is this going to be done?<br />When? 1 http://m.getsatisfaction.com/topics/5733382/replies/15751284 http://m.getsatisfaction.com/topics/5733382 15751284 Danny Start responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-01T11:37:59Z 2015-06-01T11:37:59Z Danny Start http://m.getsatisfaction.com/people/7451641 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10497662/photo_medium.jpg danny_start Any update on this? 0 http://m.getsatisfaction.com/topics/5733382/replies/15765397 http://m.getsatisfaction.com/topics/5733382 15765397 Todd Frusti responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-04T14:46:12Z 2015-06-04T14:46:12Z Todd Frusti http://m.getsatisfaction.com/people/1116000 https://graph.facebook.com/1060882504/picture?type=normal tfrusti I'd love to see this feature added. &nbsp; Is there plan to move the feature forward? 3 http://m.getsatisfaction.com/topics/5733382/replies/15765401 http://m.getsatisfaction.com/topics/5733382 15765401 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-04T14:47:26Z 2015-06-04T14:47:26Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Agree, this should be available now. &nbsp;Could we get an update on this?<br /><br />thanks 3 http://m.getsatisfaction.com/topics/5733382/replies/15765407 http://m.getsatisfaction.com/topics/5733382/replies/15765397 15765407 Mike responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-04T14:48:25Z 2015-06-04T14:48:25Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Please&nbsp;<b>VOTE&nbsp;</b>in the&nbsp;<i>upper&nbsp;<u>right</u>&nbsp;corner&nbsp;</i>to request this app. 2 http://m.getsatisfaction.com/topics/5733382/replies/15767299 http://m.getsatisfaction.com/topics/5733382/replies/15765397 15767299 Claudio (Customer) responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-04T22:47:06Z 2015-06-04T22:47:06Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra +1 0 http://m.getsatisfaction.com/topics/5733382/replies/15769791 http://m.getsatisfaction.com/topics/5733382 15769791 bpt responded to "Speed Dial: Company wide directory for Speed Dial" 2015-06-05T16:33:15Z 2015-06-05T16:33:15Z bpt http://m.getsatisfaction.com/people/7565143 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10551232/photo_medium.jpg webmaster_webmaster_7259057 it would even be a big improvement if we could import the speed dial and/or contact directory entries. &nbsp;example: &nbsp;we could export from one and then import to other phones in that group as needed. 1 http://m.getsatisfaction.com/topics/5733382/replies/15903810 http://m.getsatisfaction.com/topics/5733382 15903810 Allison Muggli responded to "Speed Dial: Company wide directory for Speed Dial" 2015-07-15T17:00:42Z 2015-07-15T17:00:42Z Allison Muggli http://m.getsatisfaction.com/people/7642426 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10587000/photo_medium.jpg allison_muggli I just signed up with RC and can't believe that this isn't available yet! &nbsp;It was on a open feature request TWO years ago and still "no definite plans". &nbsp;This is a standard feature of office phones. &nbsp;Ridiculous that RC doesn't see this as a priority. &nbsp;Disappointed. 3 http://m.getsatisfaction.com/topics/5733382/replies/15903899 http://m.getsatisfaction.com/topics/5733382/replies/15903810 15903899 Claudio (Customer) responded to "Speed Dial: Company wide directory for Speed Dial" 2015-07-15T17:17:17Z 2015-07-15T17:17:17Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra Welcome aboard Allison! 0 http://m.getsatisfaction.com/topics/5733382/replies/15904340 http://m.getsatisfaction.com/topics/5733382/replies/15903810 15904340 Danny Start responded to "Speed Dial: Company wide directory for Speed Dial" 2015-07-15T18:44:05Z 2015-07-15T18:44:05Z Danny Start http://m.getsatisfaction.com/people/7451641 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10497662/photo_medium.jpg danny_start Yup, &nbsp;I was shocked also to find this when joining. Now my employees are manually entering numbers for every supplier / customer. It's either that or LDAP and I don't want to go down that route to manually override the auto-provisioning desk phones. (Cisco SPA525G2) 1 http://m.getsatisfaction.com/topics/5733382/replies/16003760 http://m.getsatisfaction.com/topics/5733382 16003760 ChrisL responded to "Speed Dial: Company wide directory for Speed Dial" 2015-08-13T12:44:52Z 2015-08-13T12:44:52Z ChrisL http://m.getsatisfaction.com/people/7694662 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10967715/Detective_medium.png chris_lim_7388338 Hello,&nbsp;<br />I'm looking at RingCentral for a client. Since this isn't available, I can't recommend them either. :-( 0 http://m.getsatisfaction.com/topics/5733382/replies/16004102 http://m.getsatisfaction.com/topics/5733382 16004102 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2015-08-13T14:26:26Z 2015-08-13T14:26:26Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone RC gives 999 extensions. &nbsp;The numbers could be setup as extensions and then assigned to presence buttons if you like or just dial by entering in the extension.<br /><br />It would help to understand how you will use it and how you are doing it today with your existing phone system<br /><br />Thanks<br />Chuck<br />Certified RC Installer 1 http://m.getsatisfaction.com/topics/5733382/replies/16004138 http://m.getsatisfaction.com/topics/5733382/replies/16004102 16004138 ChrisL responded to "Speed Dial: Company wide directory for Speed Dial" 2015-08-13T14:35:44Z 2015-08-13T14:35:44Z ChrisL http://m.getsatisfaction.com/people/7694662 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10967715/Detective_medium.png chris_lim_7388338 Thanks for the response Chuck. <br /><br />They currently have an asterisk system that has a company wide speed dial. There are about 50 of them. Each assigned to extensions 201-299 (there are "empty slots").&nbsp;<br /><br />They basically dial 201 and it calls the vendor from any phone.&nbsp;<br /><br />I did read about your explanation about assigning extensions to external numbers. But I also noted that there are several caveats that have to be set up for each number "Like the intro greeting, voice mail, the forward to smart phone, hold music. &nbsp;ETC.". Is this done manually for each extension? or can it be done for multiple at a time.&nbsp; 0 http://m.getsatisfaction.com/topics/5733382/replies/16004152 http://m.getsatisfaction.com/topics/5733382/replies/16004102 16004152 RC-Installer responded to "Speed Dial: Company wide directory for Speed Dial" 2015-08-13T14:40:19Z 2015-08-13T14:40:19Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Yes a few things to do but there are templates that could be configured to turn this stuff off or RC engineers have an upload utility. &nbsp;I have leveraged them in the past. &nbsp;We config a CSV file with the appropiate info and then they upload the extensions.<br /><br />So totally possible,<br />Should not be a deal breaker.<br /><br />I am assuming you are a reseller so Reseller support could assist<br /><br />Let me know how I could help<br /><br />Chuck<br />Certified RC Installer<br /><a href="mailto:chuckfuscone@gmail.com" rel="nofollow">chuckfuscone@gmail.com</a> 1 http://m.getsatisfaction.com/topics/5733382/replies/16004383 http://m.getsatisfaction.com/topics/5733382/replies/16004102 16004383 ChrisL responded to "Speed Dial: Company wide directory for Speed Dial" 2015-08-13T15:30:26Z 2015-08-13T15:30:26Z ChrisL http://m.getsatisfaction.com/people/7694662 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10967715/Detective_medium.png chris_lim_7388338 Thanks. I'll relay that information. Still waiting for the other offers too.&nbsp;<br /><br />Appreciate the insight! 0 http://m.getsatisfaction.com/topics/5733382/replies/17065759 http://m.getsatisfaction.com/topics/5733382 17065759 Kolby Davis responded to "Speed Dial: Company wide directory for Speed Dial" 2016-07-25T15:46:33Z 2016-07-25T15:46:33Z Kolby Davis http://m.getsatisfaction.com/people/8100477 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10773294/photo_medium.jpg kolby_davis Is there a Update on this?&nbsp; 0