http://m.getsatisfaction.com/topics/6187374 Add Pauses and #s in Contact Numbers. 2018-11-09T20:36:21Z 2014-05-21T19:09:23Z 6187374 http://m.getsatisfaction.com/topics/6187374 6187374 Add Pauses and #s in Contact Numbers. 2018-11-09T20:36:21Z 2014-05-21T19:09:23Z Eddie Forero http://m.getsatisfaction.com/people/6221688 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10326147/2_medium.jpg eddie_forero Would like to see the ability to add pauses and #s into pone number for dialing extensions and initiating actions.<br /><br />For example:<br /><br /><ul><li>I want to call a contact, but have to go through an Auto Attendant first. In the past I've been able to add their phone number like so: (888) 555-2345,,3232. This would call the number wait for 3 seconds then enter the extension number.</li></ul><ul><li>The 2nd type of dialing is conference calls. Most of them have long PINs to access the bridge. I would typically copy and paste&nbsp;something like this to dial:&nbsp;(888) 555-2345,,7196453672# where the two commas pause for 3 seconds then enter the PIN then press enter to initiate the login.</li></ul>Most mobile phones have no problem with this, however, the mobile app (and the VoIP handsets)&nbsp;don't seem to have the ability to add this to contacts, or accept them if you try to copy and paste them for dialing.<br /><br /> idea complete 62 57 142 comment http://m.getsatisfaction.com/topics/6187374/replies/15202194 http://m.getsatisfaction.com/topics/6187374 15202194 Ian Hall responded to "Add Pauses and #s in Contact Numbers." 2015-01-06T21:52:23Z 2015-01-06T21:52:23Z Ian Hall http://m.getsatisfaction.com/people/7312936 https://www.gravatar.com/avatar/aa9374446084dc704e901a3ecedc9837?d=identicon&s=55&r=PG ian_hall_7007184 This is such a basic requirement for a modern phone system - it's quite astonishing that RingCentral haven't implemented it.<br /><br />There are questions on these forums dating back more than two years. 2 http://m.getsatisfaction.com/topics/6187374/replies/15492123 http://m.getsatisfaction.com/topics/6187374 15492123 Dave Gray responded to "Add Pauses and #s in Contact Numbers." 2015-03-19T23:20:29Z 2015-03-19T23:20:29Z Dave Gray http://m.getsatisfaction.com/people/504649 https://www.gravatar.com/avatar/8bf55bb91cd35b46fe33bb8b667e188e?d=identicon&s=55&r=PG dave_gray Here's a way to do this on OSX:&nbsp;<a href="https://github.com/yargevad/rc-conf-dial" rel="nofollow" target="_blank">https://github.com/yargevad/rc-conf-dial</a> 0 http://m.getsatisfaction.com/topics/6187374/replies/15492397 http://m.getsatisfaction.com/topics/6187374/replies/15492123 15492397 Ian Hall responded to "Add Pauses and #s in Contact Numbers." 2015-03-20T01:19:20Z 2015-03-20T01:19:20Z Ian Hall http://m.getsatisfaction.com/people/7312936 https://www.gravatar.com/avatar/aa9374446084dc704e901a3ecedc9837?d=identicon&s=55&r=PG ian_hall_7007184 this is great for joining a conference call from your desktop!&nbsp;<br /><br />However, I think this topic is about being able to program a device (e.g. a Polycom conference phone) with a speed-dial (or contact in the directory) with "number, pause, extension". 0 http://m.getsatisfaction.com/topics/6187374/replies/15895653 http://m.getsatisfaction.com/topics/6187374 15895653 Barry Elk responded to "Add Pauses and #s in Contact Numbers." 2015-07-13T18:41:40Z 2015-07-13T18:41:40Z Barry Elk http://m.getsatisfaction.com/people/7564948 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10551159/photo_medium.jpg barry_elk_7258862 Not only does this not work, but every contact in my address book who has an extension is stored as:<br /><br />123-456-7890;123<br /><br />When I try to dial the contact from the contact list on the desktop or mobile app it thinks I'm trying to dial a international number instead of ignoring everything after the Semi-Colon (at least that way I could manually enter the extension but now i have manually dial the contact or delete the extension which doesn't really work for me either.<br /><br />Please make this work like every other dialer in the world. 7 http://m.getsatisfaction.com/topics/6187374/replies/16241922 http://m.getsatisfaction.com/topics/6187374 16241922 Duncan Rance responded to "Add Pauses and #s in Contact Numbers." 2015-10-21T09:23:23Z 2015-10-21T09:23:23Z Duncan Rance http://m.getsatisfaction.com/people/7824742 https://www.gravatar.com/avatar/99316e821d3045e8ccfd61615a5e1172?d=identicon&s=55&r=PG duncan_rance_7518198 I raised this as a support request back on 3 March 2015 and they commented as follows:<br /><blockquote>FEATURE REQUEST:</blockquote><blockquote>Allow for automation or elimination of conference code input for users dialing into conference.</blockquote>No other reply from a human. Just that and then they closed the case.<br /><br />I was hoping it would be done by now. Maybe if a few more people raise support requests it will get bumped up their list. 0 http://m.getsatisfaction.com/topics/6187374/replies/16242300 http://m.getsatisfaction.com/topics/6187374/replies/16241922 16242300 Kim responded to "Add Pauses and #s in Contact Numbers." 2015-10-21T12:28:49Z 2015-10-21T12:28:49Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom Duncan, the case may have been closed because Feature Requests are submitted here now (on the community) as ideas. &nbsp;The development team reads all the requests, but cannot comment on all of them. More Likes will help. 0 http://m.getsatisfaction.com/topics/6187374/replies/16242336 http://m.getsatisfaction.com/topics/6187374/replies/16241922 16242336 Duncan Rance responded to "Add Pauses and #s in Contact Numbers." 2015-10-21T12:41:07Z 2015-10-21T12:41:07Z Duncan Rance http://m.getsatisfaction.com/people/7824742 https://www.gravatar.com/avatar/99316e821d3045e8ccfd61615a5e1172?d=identicon&s=55&r=PG duncan_rance_7518198 Good to know. Thanks.<br /><br />Many of my colleagues mentioned this so I'll see if I can get them to add more likes. How many do we need? 0 http://m.getsatisfaction.com/topics/6187374/replies/16242544 http://m.getsatisfaction.com/topics/6187374/replies/16241922 16242544 Kim responded to "Add Pauses and #s in Contact Numbers." 2015-10-21T13:41:47Z 2015-10-21T13:41:47Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom You don't need a certain amount...they are evaluating it and may put it on the road-map if they decide to move in that direction with the <i>´╗┐idea</i>. &nbsp; 1 http://m.getsatisfaction.com/topics/6187374/replies/16352718 http://m.getsatisfaction.com/topics/6187374 16352718 Tom Mairs responded to "Add Pauses and #s in Contact Numbers." 2015-11-24T19:58:23Z 2015-11-24T19:58:23Z Tom Mairs http://m.getsatisfaction.com/people/7886111 https://www.gravatar.com/avatar/d13ec2f56eb9c620134bb7c32183c4ab?d=identicon&s=55&r=PG tom_mairs_7579490 This is such a basic feature it is amazing that this is not included.&nbsp; I can do this with a $9 handset.&nbsp; This would seem to a required feature for any enterprise quality phone system and relatively trivial to implement.&nbsp; Please add this to the feature list as soon as possible. Users should not have to "like" this in a forum in order to get what is a basic phone feature. 9 http://m.getsatisfaction.com/topics/6187374/replies/16352723 http://m.getsatisfaction.com/topics/6187374/replies/16242301 16352723 Tom Mairs responded to "Add Pauses and #s in Contact Numbers." 2015-11-24T19:59:38Z 2015-11-24T19:59:38Z Tom Mairs http://m.getsatisfaction.com/people/7886111 https://www.gravatar.com/avatar/d13ec2f56eb9c620134bb7c32183c4ab?d=identicon&s=55&r=PG tom_mairs_7579490 Seriously?&nbsp; This is as common as the # key.&nbsp; Imagine a phone without one.<br />Please just add it to the feature list. 1 http://m.getsatisfaction.com/topics/6187374/replies/16683147 http://m.getsatisfaction.com/topics/6187374/replies/16683124 16683147 Kim responded to "Add Pauses and #s in Contact Numbers." 2016-03-07T15:39:17Z 2016-03-07T15:39:17Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom new topic <br /><br /> Please reference the new conversation here: <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/contacts-store-extensions-in-address-book" rel="nofollow" target="_blank">Contacts: Store extensions in address book</a> 0 http://m.getsatisfaction.com/topics/6187374/replies/16827928 http://m.getsatisfaction.com/topics/6187374 16827928 Glen Mason responded to "Add Pauses and #s in Contact Numbers." 2016-04-25T22:43:25Z 2016-04-25T22:43:25Z Glen Mason http://m.getsatisfaction.com/people/8195596 https://www.gravatar.com/avatar/6a117704a7ca6c8abfffc4c94cbd31f5?d=identicon&s=55&r=PG glen_mason I agree with Tom that this is so elementary. We are in 2016 after all. When out of the office or on the road it is very inconvenient not to have pause dialing. Virtually all my suppliers and many customers now use auto attendant. 2 http://m.getsatisfaction.com/topics/6187374/replies/16828072 http://m.getsatisfaction.com/topics/6187374 16828072 Glen Mason responded to "Add Pauses and #s in Contact Numbers." 2016-04-25T23:39:52Z 2016-04-25T23:39:52Z Glen Mason http://m.getsatisfaction.com/people/8195596 https://www.gravatar.com/avatar/6a117704a7ca6c8abfffc4c94cbd31f5?d=identicon&s=55&r=PG glen_mason <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/pause-string-dialong" rel="nofollow" target="_blank">Pause/String dialong</a>.</em><br /><br /> i am still waiting for RC to implement pause dialing. i talk to many customers and suppliers each who have an auto attendant that requires the input of an extension to reach an individual. A Pause feature for string dialing ie ** to delay the automatic input of the extension number would save a lot of annoyance. 2 http://m.getsatisfaction.com/topics/6187374/replies/16904851 http://m.getsatisfaction.com/topics/6187374 16904851 Sung Moon responded to "Add Pauses and #s in Contact Numbers." 2016-05-23T14:37:54Z 2016-05-23T14:37:54Z Sung Moon http://m.getsatisfaction.com/people/8250732 https://www.gravatar.com/avatar/3c0bef4b7fa5cf3c4040fa63b02f996d?d=identicon&s=55&r=PG sung_moon I agree. This should be a standard feature for anyone who uses this as a business line. It's a must have. I use the app all the time and it would be a huge time saver.&nbsp; 1 http://m.getsatisfaction.com/topics/6187374/replies/17728388 http://m.getsatisfaction.com/topics/6187374 17728388 ROBERTS responded to "Add Pauses and #s in Contact Numbers." 2016-08-03T14:14:00Z 2016-08-03T14:14:00Z ROBERTS http://m.getsatisfaction.com/people/7931219 https://www.gravatar.com/avatar/115886fc9f4527b19401da3d55108177?d=identicon&s=55&r=PG roberts_7616402 +1 REALLY need this 2 http://m.getsatisfaction.com/topics/6187374/replies/17729465 http://m.getsatisfaction.com/topics/6187374 17729465 Martin Graney responded to "Add Pauses and #s in Contact Numbers." 2016-08-03T20:31:48Z 2016-08-03T20:31:48Z Martin Graney http://m.getsatisfaction.com/people/8209133 https://www.gravatar.com/avatar/35f10bcec59ef875b76f7b0fd14065c6?d=identicon&s=55&r=PG martin_graney +2 1 http://m.getsatisfaction.com/topics/6187374/replies/18298287 http://m.getsatisfaction.com/topics/6187374 18298287 Matthew Hall responded to "Add Pauses and #s in Contact Numbers." 2017-01-12T21:28:28Z 2017-01-12T21:28:28Z Matthew Hall http://m.getsatisfaction.com/people/2930669 https://www.gravatar.com/avatar/fe4688472839adaa20f93d9cc1da4620?d=identicon&s=55&r=PG matthew_hall_2642592 I like that this is getting up votes...especially considering it's a touted feature of RC meetings for single click connect on mobile phones (and it works well), I was surprised that the desktop app didn't support commas and semicolons. &nbsp; 2 http://m.getsatisfaction.com/topics/6187374/replies/18316524 http://m.getsatisfaction.com/topics/6187374 18316524 Dennis Backus responded to "Add Pauses and #s in Contact Numbers." 2017-01-19T14:21:23Z 2017-01-19T14:21:23Z Dennis Backus http://m.getsatisfaction.com/people/8901336 https://www.gravatar.com/avatar/5034f2503f5289733b2f5cb38903d6c0?d=identicon&s=55&r=PG dennis_backus Disappointing.&nbsp; This is a basic ubiquitous function that certainly should be included on this platform. 2 http://m.getsatisfaction.com/topics/6187374/replies/18317872 http://m.getsatisfaction.com/topics/6187374 18317872 Russ Mellnick responded to "Add Pauses and #s in Contact Numbers." 2017-01-19T20:41:29Z 2017-01-19T20:41:29Z Russ Mellnick http://m.getsatisfaction.com/people/8901987 https://www.gravatar.com/avatar/8d8f9f268a0f3df56ecc1e42fd57bf2d?d=identicon&s=55&r=PG russ_mellnick This is such a basic feature it's been around since I was using dial up modems to call bulletin boards. Can you say War Games. It's really surprising that RC has not implemented this feature. 4 http://m.getsatisfaction.com/topics/6187374/replies/18392179 http://m.getsatisfaction.com/topics/6187374 18392179 Top Notch responded to "Add Pauses and #s in Contact Numbers." 2017-02-04T16:46:21Z 2017-02-04T16:46:21Z Top Notch http://m.getsatisfaction.com/people/8929410 https://www.gravatar.com/avatar/cb7c2eb469a02945e975dbe7f1c80dc7?d=identicon&s=55&r=PG top_notch_82om3gi3msvfa i set up a speed dial with a pause!!!!&nbsp; I input dial number, added a *&nbsp; and then the extension 4 digit number. When I press the speed dial number, it dials the main number, pauses a few seconds, then dials the extension like I want it to.&nbsp; Example: 000000000*1234.<br />If you need a longer pause, add another * and see if it works.<br /><br />Hope this works for everyone who needs it. 1 http://m.getsatisfaction.com/topics/6187374/replies/18404335 http://m.getsatisfaction.com/topics/6187374 18404335 Glen Mason responded to "Add Pauses and #s in Contact Numbers." 2017-02-08T20:34:22Z 2017-02-08T20:34:22Z Glen Mason http://m.getsatisfaction.com/people/8195596 https://www.gravatar.com/avatar/6a117704a7ca6c8abfffc4c94cbd31f5?d=identicon&s=55&r=PG glen_mason What type of phone did you set this up on? I am in need of pause dialing when I am out of the office. I have an LG phone and this solution does not work. 0 http://m.getsatisfaction.com/topics/6187374/replies/18404531 http://m.getsatisfaction.com/topics/6187374 18404531 Top Notch responded to "Add Pauses and #s in Contact Numbers." 2017-02-08T21:18:47Z 2017-02-08T21:18:47Z Top Notch http://m.getsatisfaction.com/people/8929410 https://www.gravatar.com/avatar/cb7c2eb469a02945e975dbe7f1c80dc7?d=identicon&s=55&r=PG top_notch_82om3gi3msvfa This is on a desktop (polycom) &nbsp;If you are in cell, there's a way to input pause usually , or p. &nbsp;you may have to search for what your phone uses. &nbsp;I had this pause problem with my Desk phone and this is what worked for me. &nbsp;Good luck! 0 http://m.getsatisfaction.com/topics/6187374/replies/18410042 http://m.getsatisfaction.com/topics/6187374 18410042 Rachel Walsh responded to "Add Pauses and #s in Contact Numbers." 2017-02-10T17:23:20Z 2017-02-10T17:23:20Z Rachel Walsh http://m.getsatisfaction.com/people/8229890 https://www.gravatar.com/avatar/1aaf9565ee90a83e3e35d3fa52db7575?d=identicon&s=55&r=PG rachel_walsh_7914688 Hi Top Notch. I too am using a Polycom. Can you give a step by step on how you added the speed dial? I attempted but did not have any luck. It's a function we have been wishing RingCentral had for years! Thanks :) 0 http://m.getsatisfaction.com/topics/6187374/replies/18415189 http://m.getsatisfaction.com/topics/6187374 18415189 Top Notch responded to "Add Pauses and #s in Contact Numbers." 2017-02-13T13:09:18Z 2017-02-13T13:09:18Z Top Notch http://m.getsatisfaction.com/people/8929410 https://www.gravatar.com/avatar/cb7c2eb469a02945e975dbe7f1c80dc7?d=identicon&s=55&r=PG top_notch_82om3gi3msvfa All I did was press and hold the button next to the line I wanted to program. &nbsp;After a few seconds it will come to the edit screen. &nbsp;Fill in the name and any type the phone number on the contact line, enter a * for a pause, then type the extension. &nbsp;(you may need more than one pause so add another * ) &nbsp;You'll just have to experiment with the pause length. &nbsp;Mine worked with just one. &nbsp;Hope this helps and hope it works for you too. 0 http://m.getsatisfaction.com/topics/6187374/replies/18652516 http://m.getsatisfaction.com/topics/6187374 18652516 Gustavo Viera responded to "Add Pauses and #s in Contact Numbers." 2017-05-11T15:55:13Z 2017-05-11T15:55:13Z Gustavo Viera http://m.getsatisfaction.com/people/6194808 https://www.gravatar.com/avatar/ed192dab9efed170aed5d92080378476?d=identicon&s=55&r=PG gustavo_viera <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/is_there_a_pause_command_the_phone_ext_does_not_work_known_issue_per_support" rel="nofollow" target="_blank">Call Handling: A pause command when using call forwarding and an extension</a>.</em><br /><br /> Does anyone why phone * ext does not work when using call forwarding? If I call from my cell and insert a pause command between phone number and my office extension it works perfect. But if I try to forward the phone using RC * command between Phone * Ext, it fails. I have searched every where and cannot find a "pause command" for RC. Any ideas? Thanks. 0 http://m.getsatisfaction.com/topics/6187374/replies/18652524 http://m.getsatisfaction.com/topics/6187374 18652524 STEARNS responded to "Add Pauses and #s in Contact Numbers." 2017-05-11T15:58:44Z 2017-05-11T15:58:44Z STEARNS http://m.getsatisfaction.com/people/9001470 https://www.gravatar.com/avatar/db20aae21eecaec93c0958062cb5c4ec?d=identicon&s=55&r=PG stearns_fis0wu1pctuhu <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/mobile-app-pause-symbol" rel="nofollow" target="_blank">Mobile App Pause Symbol</a>.</em><br /><br /> On my Mobile App, when selecting Symbols the "Pause" (,) or Wait (;) do not work and in my other systems adding a "," or a ";" are ignored in the MobileApp causing the number to be recognized as a foreign number.&nbsp; Is this a setting or am I doing this wrong? How do I add&nbsp; extensions for contacts&nbsp;on other systems?&nbsp; 0 http://m.getsatisfaction.com/topics/6187374/replies/18798687 http://m.getsatisfaction.com/topics/6187374 18798687 John Gojuk responded to "Add Pauses and #s in Contact Numbers." 2017-07-12T19:39:29Z 2017-07-12T19:39:29Z John Gojuk http://m.getsatisfaction.com/people/9186233 https://www.gravatar.com/avatar/686b8a7cc0f6baaea48a523c9707efe5?d=identicon&s=55&r=PG john_gojuk Wow, just like everyone else commented... this is just basic stuff for a business class system. This has been open for more than 2 years and it's not really that complex.&nbsp;<br /><br />Input must recognize both the pause (comma) , and the hard wait (semi-colon) ; where it allows you to continue when ready. The hard wait is essential for me, as I join a lot of conference calls and I never know how long before it's ready for my pin (different systems have different length messages before the beep). The hard wait allows me to send the pin when the other end is actually ready. &nbsp; 0 http://m.getsatisfaction.com/topics/6187374/replies/18842114 http://m.getsatisfaction.com/topics/6187374 18842114 Umberto Filesari responded to "Add Pauses and #s in Contact Numbers." 2017-07-31T14:48:12Z 2017-07-31T14:48:12Z Umberto Filesari http://m.getsatisfaction.com/people/9215347 https://www.gravatar.com/avatar/47cf49ea969fc5b3d2ed5ca6afdd2b14?d=identicon&s=55&r=PG umberto_filesari <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/use-pause-in-iphone-to-dial-an-extension-after-the-main-number" rel="nofollow" target="_blank">Use ",,," (pause in iphone) to dial an extension after the main number</a>.</em><br /><br /> I would like to be able to add ",,," (pause in iphone) after the phone number in order to dial an extension automaticaly, and not enter manually. 0 http://m.getsatisfaction.com/topics/6187374/replies/18842920 http://m.getsatisfaction.com/topics/6187374 18842920 Legalett Incorporated responded to "Add Pauses and #s in Contact Numbers." 2017-07-31T18:31:13Z 2017-07-31T18:31:13Z Legalett Incorporated http://m.getsatisfaction.com/people/8139531 https://www.gravatar.com/avatar/70c714c74c29af1b26ca06a36dffccea?d=identicon&s=55&r=PG legalett_incorporated <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/add-pauses-for-call-forwarding-to-be-able-to-call-forward-to-an-external-number-with-extension" rel="nofollow" target="_blank">Add Pauses for Call Forwarding to be able to call forward to an external number w...</a>.</em><br /><br /> When setting up a new user's&nbsp;Call Handling &amp; Forwarding, I would like to be able to add pauses to add extensions to the office number that the calls are being forwarded to in the ring sequence. &nbsp;For example, to reach a user at 613-555-1212 extension 123, the system would dial 613-555-1212,,,123 where each comma would be a 1-second pause to allow the extension to be sent at the correct time.<br /><br />If I try and enter a comma or a p (for pause), I get the message&nbsp;Alert /&nbsp;Invalid phone number.<br /><br />The current implementation means that calls can only be forwarded to direct lines like cell phones or basic land lines, while a large number of people don't have direct lines, but are instead reached by dialing an extension. &nbsp;This severely limits the usefulness of the call forwarding feature. 0 http://m.getsatisfaction.com/topics/6187374/replies/18843002 http://m.getsatisfaction.com/topics/6187374 18843002 Legalett Incorporated responded to "Add Pauses and #s in Contact Numbers." 2017-07-31T19:02:58Z 2017-07-31T19:02:58Z Legalett Incorporated http://m.getsatisfaction.com/people/8139531 https://www.gravatar.com/avatar/70c714c74c29af1b26ca06a36dffccea?d=identicon&s=55&r=PG legalett_incorporated I see that my post "Add Pauses for Call Forwarding to be able to call forward to an external number w..." was merged with this one. &nbsp;While the underlying coding required for the RC system to deal with pause codes for contacts and call forwarding may be similar, the function of adding pause codes to contacts is fundamentally different than setting up a new user's&nbsp;Call Handling &amp; Forwarding. &nbsp;The former deals with a user's contacts to reach others, and the latter relates to how a user is reached. &nbsp;Thus I don't agree with the merge - I researched this topic as it was close, but it's not the same as what I'm requesting. 0