http://m.getsatisfaction.com/topics/6488759 Control ring order of Desktop App and Mobile App. 2018-05-17T23:15:25Z 2014-12-30T00:24:18Z 6488759 http://m.getsatisfaction.com/topics/6488759 6488759 Control ring order of Desktop App and Mobile App. 2018-05-17T23:15:25Z 2014-12-30T00:24:18Z E. M Scott http://m.getsatisfaction.com/people/7290953 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10444566/emsprofessionalportrait2_medium.jpeg eric_6985214 Or allow us to <b>customize the order</b> we want our devices to be used in. <br /><br />Why is&nbsp; user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.<br /><br />Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone. idea hot hot 126 105 225 comment call handling forwarding, desktop app, smartphone app, device ring before, device ring first, call handling, ring device first http://m.getsatisfaction.com/topics/6488759/replies/15637985 http://m.getsatisfaction.com/topics/6488759 15637985 United Portraits responded to "Control ring order of Desktop App and Mobile App." 2015-04-28T20:05:45Z 2015-04-28T20:05:45Z United Portraits http://m.getsatisfaction.com/people/6949140 https://www.gravatar.com/avatar/127fbcc807dbaacb0ecd55bb232021d9?d=identicon&s=55&r=PG united_portraits <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/ring_my_desk_phone_first_then_my_mobile_ringcentral_app" rel="nofollow" target="_blank">Ring my desk phone first, then my mobile ringcentral app</a>.</em><br /><br /> So here's my problem.<br /><br />The RingCentral app on the iPhone is great, because it is connected the phone system, making transferring very easy, parking calls, etc.<br /><br />The problem is that I only see a setting to ring the app on the smarphone FIRST. I want the deskphone to ring, and then after a certain number of rings, ring the mobile app on my smartphone.<br /><br />I can make it so that it rings the office first, but then when it "fowards" the call to my phone, it just rings like a normal number, and doesn't ring the mobile app. So if I need to transfer or park a call, I can't.<br /><br />Any ideas? Am I missing something? 8 http://m.getsatisfaction.com/topics/6488759/replies/15637991 http://m.getsatisfaction.com/topics/6488759 15637991 Kim responded to "Control ring order of Desktop App and Mobile App." 2015-04-28T20:07:31Z 2015-04-28T20:07:31Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom If you want the option to <b>customize the order of how the devices ring</b>, please&nbsp;<b>VOTE&nbsp;</b>in the&nbsp;<i>upper&nbsp;<u>right</u>&nbsp;corner&nbsp;</i>to request this.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1195831/31696-njmhm8_inline.png?1430251645" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1195831/31696-njmhm8_inlinepng1430251645" /> 8 http://m.getsatisfaction.com/topics/6488759/replies/15638202 http://m.getsatisfaction.com/topics/6488759 15638202 Ashlynn Kaplan responded to "Control ring order of Desktop App and Mobile App." 2015-04-28T20:59:04Z 2015-04-28T20:59:04Z Ashlynn Kaplan http://m.getsatisfaction.com/people/7012589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10433332/10245529_1397594663856920_2485004358872380840_n_medium.jpg ashlynn_kaplan From what I have seen on an other, rather long thread, is that is just isn't available yet.&nbsp; 1 http://m.getsatisfaction.com/topics/6488759/replies/15638305 http://m.getsatisfaction.com/topics/6488759/replies/15638202 15638305 Mike responded to "Control ring order of Desktop App and Mobile App." 2015-04-28T21:22:50Z 2015-04-28T21:22:50Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Correct. It's not available at this time. The thread you mention has been merged into this one in order to combine the "likes".&nbsp; 1 http://m.getsatisfaction.com/topics/6488759/replies/15647314 http://m.getsatisfaction.com/topics/6488759 15647314 Hannah responded to "Control ring order of Desktop App and Mobile App." 2015-05-01T01:20:07Z 2015-05-01T01:20:07Z Hannah http://m.getsatisfaction.com/people/6137266 https://www.gravatar.com/avatar/892e2a5b43b5710667071a04d6edf662?d=identicon&s=55&r=PG hannah_5833270 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/voicemail_message_directed_to_cell_not_rc" rel="nofollow" target="_blank">Why are my voicemail messages are directed to my mobile phone and not RingCentral...</a>.</em><br /><br /> I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account). <br /><br /><br />Is this a common issue? Are there any known solutions? <br /><br /><br />Thank you! 1 http://m.getsatisfaction.com/topics/6488759/replies/15849800 http://m.getsatisfaction.com/topics/6488759 15849800 Christina Mager Apfel responded to "Control ring order of Desktop App and Mobile App." 2015-06-29T20:52:48Z 2015-06-29T20:52:48Z Christina Mager Apfel http://m.getsatisfaction.com/people/7595647 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10565413/DSC00351_medium.JPG christina_mager_apfel <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/my-softphone-no-longer-rings-when-i-have-incoming-calls" rel="nofollow" target="_blank">Hardphone no longer rings on incoming calls</a>.</em><br /><br /> I have a Polycom VVX 310.&nbsp; Recently, it stopped ringing when I have an incoming call.&nbsp; Does anyone have any insight on how to resolve this issue? 0 http://m.getsatisfaction.com/topics/6488759/replies/15894804 http://m.getsatisfaction.com/topics/6488759 15894804 Trisha responded to "Control ring order of Desktop App and Mobile App." 2015-07-13T15:40:37Z 2015-07-13T15:40:37Z Trisha http://m.getsatisfaction.com/people/7204507 https://www.gravatar.com/avatar/bc3cc5fc69c71c0be1dc11582f3c5714?d=identicon&s=55&r=PG trisha_6898890 We have the same need, to ring the Desktop phones <i>first</i>, then the mobile app <i>second</i>....this seems like such a very basic call handling request, I find it baffling that it require "likes" to have this added to a future update, but if that's what it takes, then&nbsp; +1 from me. 10 http://m.getsatisfaction.com/topics/6488759/replies/15894825 http://m.getsatisfaction.com/topics/6488759/replies/15894804 15894825 Claudio (Customer) responded to "Control ring order of Desktop App and Mobile App." 2015-07-13T15:44:31Z 2015-07-13T15:44:31Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra +1 from me. 3 http://m.getsatisfaction.com/topics/6488759/replies/16214531 http://m.getsatisfaction.com/topics/6488759 16214531 danno responded to "Control ring order of Desktop App and Mobile App." 2015-10-13T14:54:12Z 2015-10-13T14:54:12Z danno http://m.getsatisfaction.com/people/338846 https://www.gravatar.com/avatar/6c4b5bafad311b8e0c9def936735fd46?d=identicon&s=55&r=PG danno_67775 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/sequential-routing-no-simultaneous-android-pc-ringing" rel="nofollow" target="_blank">Sequential routing, no simultaneous android/PC ringing</a>.</em><br /><br /> The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here. &nbsp;This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles. 1 disappointed http://m.getsatisfaction.com/topics/6488759/replies/16214552 http://m.getsatisfaction.com/topics/6488759/replies/16214531 16214552 danno responded to "Control ring order of Desktop App and Mobile App." 2015-10-13T14:59:46Z 2015-10-13T14:59:46Z danno http://m.getsatisfaction.com/people/338846 https://www.gravatar.com/avatar/6c4b5bafad311b8e0c9def936735fd46?d=identicon&s=55&r=PG danno_67775 My post was merged here. &nbsp;To be clear, my Android does not ring if the call is forwarded due to no answer on the previous sequentially ordered soft phone. &nbsp;This is clearly a missing feature. &nbsp;My android will ring if transferred manually, but will NOT ring if automatically rolled. &nbsp;This is an obvious feature gap. &nbsp;Thanks. 1 http://m.getsatisfaction.com/topics/6488759/replies/16272076 http://m.getsatisfaction.com/topics/6488759 16272076 JOE WEBER responded to "Control ring order of Desktop App and Mobile App." 2015-10-29T23:19:36Z 2015-10-29T23:19:36Z JOE WEBER http://m.getsatisfaction.com/people/7839873 https://www.gravatar.com/avatar/982a704d96ad34931b4850d387cd4f0f?d=identicon&s=55&r=PG joe_weber_7533315 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/feature-request-call-handling" rel="nofollow" target="_blank">Call Handling: Allow customizable time to have deskphone ring before ringing mobi...</a>.</em><br /><br /> I want when someone contacts my office line number (IP/Softphone/physical phone/SIP) (aka not my computer), it rings on my physical phone (above), THEN if I don't answer after 20/30<br />seconds (because I'm out of the office)...I want it to ALSO ring on the<br />Ringcentral App on my cell phone (simultaneously).<br /><br />Steps<br />1) Call Rincentral office line, don't answer...then<br />2) Rings on Ringcentral App simultaneously incase out of the office 5 http://m.getsatisfaction.com/topics/6488759/replies/16421755 http://m.getsatisfaction.com/topics/6488759 16421755 Mark Adams responded to "Control ring order of Desktop App and Mobile App." 2015-12-14T16:51:45Z 2015-12-14T16:51:45Z Mark Adams http://m.getsatisfaction.com/people/7929070 https://www.gravatar.com/avatar/5c97cac6b6c0478fcebc5c40be6bcf2a?d=identicon&s=55&r=PG mark_adams_7614254 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ringcentral.com/ringcentral/topics/make-the-desktop-app-an-option-to-ring-second-to-the-ip-phone" rel="nofollow" target="_blank">make the desktop app an option to ring second to the IP Phone</a>.</em><br /><br /> make the desktop&nbsp;&nbsp; app an option to ring second to the IP Phone , right now, the &nbsp;desktop app rings first,&nbsp; 4 http://m.getsatisfaction.com/topics/6488759/replies/16997802 http://m.getsatisfaction.com/topics/6488759 16997802 Jennifer Brabham responded to "Control ring order of Desktop App and Mobile App." 2016-06-28T20:15:06Z 2016-06-28T20:15:06Z Jennifer Brabham http://m.getsatisfaction.com/people/8232136 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10831421/BrabhamJ_profilepic_04212015_medium.JPG jennifer_brabham <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/desktop-users-want-hard-phone-to-ring-first-then-softphone" rel="nofollow" target="_blank">Desktop users want hard phone to ring first, then softphone</a>.</em><br /><br /> Desktop users want hardphone to ring first, and then softphone (RingCentral app). Right now, it appears if you want desk phone to ring first, you have to turn softphone off completely. &nbsp;Am I missing something ?&nbsp; 3 http://m.getsatisfaction.com/topics/6488759/replies/17000599 http://m.getsatisfaction.com/topics/6488759 17000599 Naveen Avvaru responded to "Control ring order of Desktop App and Mobile App." 2016-06-29T20:26:10Z 2016-06-29T20:26:10Z Naveen Avvaru http://m.getsatisfaction.com/people/8316687 https://www.gravatar.com/avatar/7eaf1eb16b41dcdca588858cc15f4d96?d=identicon&s=55&r=PG naveen_avvaru <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/call-forward-option-first-desktphone-and-then-app" rel="nofollow" target="_blank">Call Forward Option [First Desktphone and then App]</a>.</em><br /><br /> After discussing with the tech team, I am writing this post.&nbsp;It looks like RingCentral does not have an option to define which one to ring first. The site has an option to ring mobile app first.&nbsp;I wanted to request the RC Engineering team to add this feature. The user should be able to define which one to ring first either desk phone or soft phone. I want the desk phone to ring first and if I am not available at the desk, my soft phone in the iPhone should get ring. 3 http://m.getsatisfaction.com/topics/6488759/replies/17048442 http://m.getsatisfaction.com/topics/6488759 17048442 EVANS responded to "Control ring order of Desktop App and Mobile App." 2016-07-19T13:18:22Z 2016-07-19T13:18:22Z EVANS http://m.getsatisfaction.com/people/8350140 https://www.gravatar.com/avatar/d7a6408f286f3acf6decf8b5c8b8df32?d=identicon&s=55&r=PG evans_8033238 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/allow-specific-ring-order-for-deskphone-softphone-and-mobile-app-s" rel="nofollow" target="_blank">Allow specific ring order for deskphone, softphone and mobile app(s)</a>.</em><br /><br /> <ul><li>Account type : UK</li><li><span>Description of the business : engineering sales</span></li><li><span>Description of the product or feature being requested: Ability to select each endpoint independently, and select a ring delay of less than 5 seconds, where each endpoing is added to the simultaneous ring group.</span></li><li><span>Scenario: Select ring order and delay in the example order: softphone (2 secs), deskphone (3 secs), mobile app(s) (5 secs +).</span></li><li><span>Benefit: This allows the user to note an incoming call on their PC, then prepare to pick up the deskphone. If they are not at their desk, then the call will eventually reahc their mobile app. Currently, all three devices ring and there is a caucophony of ringing devices in an office where there are 4 users (and therefore 12 devices making a noise).<br />Include any related case number if applicable</span></li></ul> 5 http://m.getsatisfaction.com/topics/6488759/replies/17742705 http://m.getsatisfaction.com/topics/6488759 17742705 REGISTER responded to "Control ring order of Desktop App and Mobile App." 2016-08-08T21:38:03Z 2016-08-08T21:38:03Z REGISTER http://m.getsatisfaction.com/people/8595715 https://www.gravatar.com/avatar/c58bf7a56879bfe8a26e0fca6db85b1a?d=identicon&s=55&r=PG register_gejua5d9zc8ib I am brand new to RingCentral and cannot believe there is not an option to choose which phone rings first?! &nbsp;I would love to have the option to make my IP hard phone &amp; Desktop app ring first and THEN my Smartphone second. &nbsp;This would be very helpful for certain employees that are working in and out of the office that I have in a call queue group. &nbsp;This way if an employee is out of the office and their Smart phone rings then they will know that all other employees are on the phone and will take the call. &nbsp;As it is now, my employee in the call queue group outside of the office, turn their Smartphones to DND. 3 http://m.getsatisfaction.com/topics/6488759/replies/17749641 http://m.getsatisfaction.com/topics/6488759 17749641 Ronald Sta. Maria responded to "Control ring order of Desktop App and Mobile App." 2016-08-11T01:26:20Z 2016-08-11T01:26:20Z Ronald Sta. Maria http://m.getsatisfaction.com/people/8605552 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10885636/lestat3_medium.jpg sta_maria I am voting up in behalf of my customer&nbsp;Khayal ALIYEV, because he said the device is good whenever he is using the mobile app there is a second delay with it. So he would like instead as a secondary option to ring that instead of deskphone. 0 http://m.getsatisfaction.com/topics/6488759/replies/17751964 http://m.getsatisfaction.com/topics/6488759 17751964 Stephanie Huss responded to "Control ring order of Desktop App and Mobile App." 2016-08-11T18:33:34Z 2016-08-11T18:33:34Z Stephanie Huss http://m.getsatisfaction.com/people/8607000 https://www.gravatar.com/avatar/03478bb313e7cf8d79d06730d92c9e6e?d=identicon&s=55&r=PG stephanie_huss <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/can-i-have-it-ring-to-my-desktop-app-and-my-mobile-sequentially-instead-of-simultaneously" rel="nofollow" target="_blank">Can I have it ring to my desktop app and my mobile sequentially instead of simult...</a>.</em><br /><br /> When I get a call, it rings to both my desktop app and my mobile app simultaneously. Can I set it to ring sequentially? I would like it to ring first to my desktop and then to my mobile app if not answered. 6 http://m.getsatisfaction.com/topics/6488759/replies/17760278 http://m.getsatisfaction.com/topics/6488759 17760278 Eric L responded to "Control ring order of Desktop App and Mobile App." 2016-08-15T15:22:32Z 2016-08-15T15:22:32Z Eric L http://m.getsatisfaction.com/people/8016806 https://www.gravatar.com/avatar/9ac4ccc36bcae15f817aa41edbd2e8d2?d=identicon&s=55&r=PG eric_lovalvo <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/call-handling-prevent-mobile-desktop-app-from-ringing-simultaneously" rel="nofollow" target="_blank">Call Handling: Prevent mobile & desktop app from ringing simultaneously</a>.</em><br /><br /> US RingCentral Office Enterprise<br /><br />We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road. &nbsp;Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers. &nbsp;Unfortunately, this would mean that they would receive calls on both the desktop &amp; mobile apps simultaneously. &nbsp;While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.<br /><br />Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions? &nbsp;Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations. &nbsp;When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).<br /><br />I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference. 0 http://m.getsatisfaction.com/topics/6488759/replies/17760354 http://m.getsatisfaction.com/topics/6488759/replies/17760278 17760354 Eric L responded to "Control ring order of Desktop App and Mobile App." 2016-08-15T15:39:48Z 2016-08-15T15:39:48Z Eric L http://m.getsatisfaction.com/people/8016806 https://www.gravatar.com/avatar/9ac4ccc36bcae15f817aa41edbd2e8d2?d=identicon&s=55&r=PG eric_lovalvo I'm not sure who merged my post to this conversation/topic, but please undo it. &nbsp;If you read my post, you'll find that it has nothing to do with allowing the desk phones to ring before the apps, or the overall order in which the apps &amp; phones ring.<br /><br />I'm requesting a feature to be added which would create an exception so that the mobile app doesn't ring when you're at a specified location (like the office), where you'd be sitting in front of the computer with the desktop app. 4 http://m.getsatisfaction.com/topics/6488759/replies/17798901 http://m.getsatisfaction.com/topics/6488759 17798901 Brian Quick responded to "Control ring order of Desktop App and Mobile App." 2016-08-29T14:05:32Z 2016-08-29T14:05:32Z Brian Quick http://m.getsatisfaction.com/people/8617502 https://www.gravatar.com/avatar/c6ce667032da05fcb2127e4ff0512362?d=identicon&s=55&r=PG brian_quick_aeq5ipxkn0imy <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/calls-on-soft-phone-app-ring-on-mobile-app-this-needs-to-be-separated-so-when-im-at-pc-my" rel="nofollow" target="_blank">Calls on softphone app ring on mobile app. This needs to be separated, so when I...</a>.</em><br /><br /> Please separate differentiation between soft phone and smartphone app in settings where you can not take queue calls. &nbsp;I don't want my mobile phone ringing while I'm at my desk taking soft phone calls! 4 Aggravated http://m.getsatisfaction.com/topics/6488759/replies/17799294 http://m.getsatisfaction.com/topics/6488759/replies/17798901 17799294 Eric L responded to "Control ring order of Desktop App and Mobile App." 2016-08-29T15:51:03Z 2016-08-29T15:51:03Z Eric L http://m.getsatisfaction.com/people/8016806 https://www.gravatar.com/avatar/9ac4ccc36bcae15f817aa41edbd2e8d2?d=identicon&s=55&r=PG eric_lovalvo Agreed! &nbsp;In my above post, I pitched the idea of being able to set Wi-Fi/location exceptions so that your mobile app won't ring while you're at home or the office. 2 http://m.getsatisfaction.com/topics/6488759/replies/17799322 http://m.getsatisfaction.com/topics/6488759/replies/17760278 17799322 Eric L responded to "Control ring order of Desktop App and Mobile App." 2016-08-29T15:59:50Z 2016-08-29T15:59:50Z Eric L http://m.getsatisfaction.com/people/8016806 https://www.gravatar.com/avatar/9ac4ccc36bcae15f817aa41edbd2e8d2?d=identicon&s=55&r=PG eric_lovalvo Not sure about everybody else, but I'm a little concerned that this entire thread almost seems like a "dumping thread". &nbsp;Of the 17 replies in this thread, 12 were similar feature requests which were merged here, and only 1 is a reply from an RC Rep (not including the 1 comment from another RC Rep) from over a year ago. &nbsp;Furthermore, this is one of the most liked &amp; followed threads in this entire community forum.<br /><br />Could we please get an update as to whether this is under consideration, or just not going to happen? 5 http://m.getsatisfaction.com/topics/6488759/replies/17827292 http://m.getsatisfaction.com/topics/6488759/replies/17751964 17827292 Shannon Brunston responded to "Control ring order of Desktop App and Mobile App." 2016-09-08T19:43:17Z 2016-09-08T19:43:17Z Shannon Brunston http://m.getsatisfaction.com/people/8271814 https://www.gravatar.com/avatar/0b3bda35e8fc87732bfff2843195f539?d=identicon&s=55&r=PG shannon_brunston This would be great &amp; also doesn't seem like it should be merged. This is a different request than this thread... 1 http://m.getsatisfaction.com/topics/6488759/replies/17827405 http://m.getsatisfaction.com/topics/6488759/replies/17798901 17827405 Brian Quick responded to "Control ring order of Desktop App and Mobile App." 2016-09-08T20:19:54Z 2016-09-08T20:19:54Z Brian Quick http://m.getsatisfaction.com/people/8617502 https://www.gravatar.com/avatar/c6ce667032da05fcb2127e4ff0512362?d=identicon&s=55&r=PG brian_quick_aeq5ipxkn0imy How do we ask it to be unmerged? 1 http://m.getsatisfaction.com/topics/6488759/replies/17827415 http://m.getsatisfaction.com/topics/6488759/replies/17798901 17827415 Kim responded to "Control ring order of Desktop App and Mobile App." 2016-09-08T20:23:06Z 2016-09-08T20:23:06Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom It was merged to allow for the ability to "customize" the device in how they ring, to include the Mobile App and Desktop App. Combining these threads helps our Product Team review all the details in 1 thread :-) 1 http://m.getsatisfaction.com/topics/6488759/replies/17829493 http://m.getsatisfaction.com/topics/6488759 17829493 Bob Pogue responded to "Control ring order of Desktop App and Mobile App." 2016-09-09T15:11:10Z 2016-09-09T15:11:10Z Bob Pogue http://m.getsatisfaction.com/people/6470428 https://www.gravatar.com/avatar/f2f806da407133d0a5cd3b760ac3b266?d=identicon&s=55&r=PG bob_pogue <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/make-the-applications-and-handsets-use-the-same-call-flow" rel="nofollow" target="_blank">Customize Call Flow: allow Apps and Handsets use the same call flow.</a>.</em><br /><br /> The iOS and Android Mobile Apps and the OSX and Windows Desktop applications<br /><br />This applies to all of the customers I work with as a VAR. &nbsp; The applications must ring before the handsets or not at all. &nbsp; They should be able to ring at the same time, or we should be able to customize the call flow. &nbsp; <br />This disparity is not intuitive to the end user and diminishes the value of the applications. &nbsp; &nbsp;In order to achieve proper call flow it is necessary to either remove the handset or the mobile app from the equation. &nbsp; I'm receiving numerous complaints about this from my end users. &nbsp; Please address the issue soon. 4 http://m.getsatisfaction.com/topics/6488759/replies/17917702 http://m.getsatisfaction.com/topics/6488759/replies/15894804 17917702 Renee Bugbee responded to "Control ring order of Desktop App and Mobile App." 2016-10-13T13:49:07Z 2016-10-13T13:49:07Z Renee Bugbee http://m.getsatisfaction.com/people/8658429 https://www.gravatar.com/avatar/fba8fefd4e454ef0b7de165c3f72c984?d=identicon&s=55&r=PG renee_bugbee_4np4i5x7dzk5l +100 - seriously doesn't make sense. Call my mobile and computer to see if I'm walking around before checking to see if I'm at my desk, then call my desk is hard programmed? I'm liking and commenting a bunch to try to move this up - this has been requested for over a year ? 2 http://m.getsatisfaction.com/topics/6488759/replies/17917720 http://m.getsatisfaction.com/topics/6488759/replies/17751964 17917720 Renee Bugbee responded to "Control ring order of Desktop App and Mobile App." 2016-10-13T13:51:59Z 2016-10-13T13:51:59Z Renee Bugbee http://m.getsatisfaction.com/people/8658429 https://www.gravatar.com/avatar/fba8fefd4e454ef0b7de165c3f72c984?d=identicon&s=55&r=PG renee_bugbee_4np4i5x7dzk5l I think it's different, but same: get rid of the "First ring: Desktop apps &amp; Smartphones" hard coding, and make those two separate ringing options that could be on/off/delay individually. 2 http://m.getsatisfaction.com/topics/6488759/replies/17938661 http://m.getsatisfaction.com/topics/6488759 17938661 ORTHOPAEDICS responded to "Control ring order of Desktop App and Mobile App." 2016-10-20T20:51:06Z 2016-10-20T20:51:06Z ORTHOPAEDICS http://m.getsatisfaction.com/people/8733528 https://www.gravatar.com/avatar/2334aa92cde18f7c682153bcae561852?d=identicon&s=55&r=PG orthopaedics It would be extremely useful to allow the smart phones to ring after the desk phone<br /><br />This must be a constant scenario for many businesses:<br />When a user receives a call, they prefer to answer calls on their desk phone because they do not want to use battery life on their smart phone. But sometimes when they are not sitting at their desk, or are out somewhere else, they would prefer the call rings to their smart phone through the app. I know this could be similiarly accomplished by setting their cell phone number as one of the sequential dials, but the point would be to not use their own cell phone service and to use the company's RingCentral service. 4