http://m.getsatisfaction.com/topics/6503161 Fax: Receive attachment in email 2018-06-15T13:40:03Z 2015-01-09T19:55:25Z 6503161 http://m.getsatisfaction.com/topics/6503161 6503161 Fax: Receive attachment in email 2018-06-15T13:40:03Z 2015-01-09T19:55:25Z Steve http://m.getsatisfaction.com/people/7277869 https://www.gravatar.com/avatar/913d63ccf9e5d0c1344d2463fa2afd52?d=identicon&s=55&r=PG steve_6972149 With our old telecom, we used to have our faxes forwarded directly into an email account, with the faxes as a PDF attachment. &nbsp;That would be much easier to deal with than having to log-in to the website and download them. &nbsp;We are already getting email notifications that a fax has arrived - it would be simpler to just have the fax attached rather than taking the additional step of logging in. question complete 34 15 4 comment http://m.getsatisfaction.com/topics/6503161/replies/15634660 http://m.getsatisfaction.com/topics/6503161 15634660 Mohit Singla responded to "Fax: Receive attachment in email" 2015-04-28T03:12:23Z 2015-04-28T03:12:23Z Mohit Singla http://m.getsatisfaction.com/people/7506733 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10523351/photo_medium.jpg mohit_singla Hi, I am having issue for last 2 weeks , that I am unable to received attachments of the incoming fax on one of two ringcentral accounts? <br /><br />My second account is working well, without any issue.&nbsp;<br /><br />Can I get some help in resolving the attachment issue to incoming fax directed to email account?<br /><br />Currently I have to logon to website to see the attachment and this was not the case before.&nbsp;<br /><br />Thanks,<br /><br />MS<br /><br /><br /><br /><br /><br />&nbsp; 0 http://m.getsatisfaction.com/topics/6503161/replies/15634806 http://m.getsatisfaction.com/topics/6503161 15634806 Mike responded to "Fax: Receive attachment in email" 2015-04-28T04:44:29Z 2015-04-28T04:44:29Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer From the Notifications screen click the Advanced link as shown below. &nbsp;Then &nbsp;(see 2nd image), you'll have an option to receive the faxes as attachments with the email.&nbsp;<br /><br /><b>Note: </b>&nbsp;<b>This option is not available on HIPAA accounts.&nbsp;</b><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1195394/RackMultipart20150428-12850-pckc21-1_inline.png?1430196131" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1195394/RackMultipart20150428-12850-pckc21-1_inlinepng1430196131" /><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1195395/RackMultipart20150428-14995-ovwz3k-2_inline.png?1430196263" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1195395/RackMultipart20150428-14995-ovwz3k-2_inlinepng1430196263" /> 2 http://m.getsatisfaction.com/topics/6503161/replies/15889830 http://m.getsatisfaction.com/topics/6503161/replies/15634806 15889830 marty responded to "Fax: Receive attachment in email" 2015-07-11T13:44:12Z 2015-07-11T13:44:12Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 My Notifications screen does not show all of these options, including and most importantly, the Advanced Notification Options link. &nbsp;Has it been moved? &nbsp;Removed?<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1235897/RackMultipart20150711-8821-4xih18-2015-07-11_06-33-39_inline.png?1436622249" /> 1 http://m.getsatisfaction.com/topics/6503161/replies/15890058 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15890058 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-11T15:59:54Z 2015-07-11T15:59:54Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra I think you should have Admin privileges to get access to more configuration. 0 http://m.getsatisfaction.com/topics/6503161/replies/15890083 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15890083 marty responded to "Fax: Receive attachment in email" 2015-07-11T16:15:24Z 2015-07-11T16:15:24Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 But I'm the sole user of the service. I'm logged in using the only user profile on the account - isn't that Admin? 0 http://m.getsatisfaction.com/topics/6503161/replies/15890094 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15890094 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-11T16:21:51Z 2015-07-11T16:21:51Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra Interesting... you should have an "Advanced Option", please ask to the support team at (888) 898-4591, because the screens shared by Mike in the previous post are from the Portal as Admin. 0 http://m.getsatisfaction.com/topics/6503161/replies/15890854 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15890854 marty responded to "Fax: Receive attachment in email" 2015-07-12T01:19:48Z 2015-07-12T01:19:48Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 Where on the portal do you even specify user level (e.g. Admin)? 0 http://m.getsatisfaction.com/topics/6503161/replies/15892693 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15892693 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-13T00:08:13Z 2015-07-13T00:08:13Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra Do you have access to this screen?<br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1236539/RackMultipart20150713-32453-1sead0k-portal_inline.png?1436746090" /> 0 http://m.getsatisfaction.com/topics/6503161/replies/15892697 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15892697 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-13T00:11:43Z 2015-07-13T00:11:43Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra If not, someone with Admin privileges needs to grant access to you.<br /> Here are the instructions: <a href="http://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-the-Extension-Permissions-via-Web" rel="nofollow">http://success.ringcentral.com/articl...</a> 0 http://m.getsatisfaction.com/topics/6503161/replies/15893687 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15893687 marty responded to "Fax: Receive attachment in email" 2015-07-13T10:17:30Z 2015-07-13T10:17:30Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 No, I do not have this screen. &nbsp;I am a Fax-only customer though. &nbsp;Note as well that I am listed as Account Owner on the RC wen portal and there is only that account so I would assume I have full admin privileges. &nbsp; 0 http://m.getsatisfaction.com/topics/6503161/replies/15893783 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15893783 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-13T11:13:05Z 2015-07-13T11:13:05Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra I was checking the features of the only fax account in <a href="http://netstorage.ringcentral.com/guides/fax_quick_start_guide.pdf" rel="nofollow">http://netstorage.ringcentral.com/gui...</a><br /><br /> Page 3 shows a setting tab, should be there... 0 http://m.getsatisfaction.com/topics/6503161/replies/15893805 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15893805 marty responded to "Fax: Receive attachment in email" 2015-07-13T11:18:55Z 2015-07-13T11:18:55Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 Well, sure. &nbsp;I have the Settings screen - that's where my first screenshot came form (above). &nbsp;The problem is that I don't have the aforementioned Notifications options on that screen. 0 http://m.getsatisfaction.com/topics/6503161/replies/15894555 http://m.getsatisfaction.com/topics/6503161/replies/15889813 15894555 Claudio (Customer) responded to "Fax: Receive attachment in email" 2015-07-13T14:52:25Z 2015-07-13T14:52:25Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra Sadly, I do not have any fax only account to test. Could you please call support? Will be interesting to know more about the solution around here. 0 http://m.getsatisfaction.com/topics/6503161/replies/15894768 http://m.getsatisfaction.com/topics/6503161 15894768 Mike responded to "Fax: Receive attachment in email" 2015-07-13T15:34:07Z 2015-07-13T15:34:07Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Hi Marty, &nbsp; It looks like you signed up for a HIPAA complaint account. &nbsp;This prevents you from being able to receive faxes via email attachment.&nbsp; 1 http://m.getsatisfaction.com/topics/6503161/replies/15897443 http://m.getsatisfaction.com/topics/6503161/replies/15894768 15897443 marty responded to "Fax: Receive attachment in email" 2015-07-14T05:50:53Z 2015-07-14T05:50:53Z marty http://m.getsatisfaction.com/people/310985 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10583682/e494e1278cdf59264faf63c49856e5ba_medium.jpg marty_39949 Well then, that explains it. &nbsp; ;-)<br /><br />Thanks Claudio and Mike! 1 http://m.getsatisfaction.com/topics/6503161/replies/16399591 http://m.getsatisfaction.com/topics/6503161/replies/16395080 16399591 Mike responded to "Fax: Receive attachment in email" 2015-12-07T14:52:31Z 2015-12-07T14:52:31Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer I took a look at your account and it looks like you already have the correct box selected to have the faxes sent to email with a PDF attachment Did you resolve this after making this post, or are you not getting the emails? &nbsp;Check your junk/spam folder to see if they are being routed there.&nbsp;<br /><br />Mike&nbsp; 0 http://m.getsatisfaction.com/topics/6503161/replies/16399656 http://m.getsatisfaction.com/topics/6503161/replies/16395080 16399656 Marcel Vachon responded to "Fax: Receive attachment in email" 2015-12-07T15:11:35Z 2015-12-07T15:11:35Z Marcel Vachon http://m.getsatisfaction.com/people/7916110 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10703562/1781953_10203757844649999_2850287513216445011_n_medium.jpg marcel_vachon_7601319 <p>We have not received any faxes in several weeks! I am chatting with tech support right now to see if we can troubleshoot the issue</p><p><br /></p> 0 http://m.getsatisfaction.com/topics/6503161/replies/16399674 http://m.getsatisfaction.com/topics/6503161/replies/16395080 16399674 Mike responded to "Fax: Receive attachment in email" 2015-12-07T15:16:00Z 2015-12-07T15:16:00Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Thanks for the followup. &nbsp;If you have a related case number, you can post it here and we can take a look. This way we can be sure we are looking at the correct account and fax number.&nbsp; 0 http://m.getsatisfaction.com/topics/6503161/replies/16399727 http://m.getsatisfaction.com/topics/6503161/replies/16395080 16399727 Kim responded to "Fax: Receive attachment in email" 2015-12-07T15:27:43Z 2015-12-07T15:27:43Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom If HIPAA is enabled, faxes will not be e-mailed. Check that setting. &nbsp;<br />Also make sure your network is not blocking RingCentral e-mails.&nbsp; 0 http://m.getsatisfaction.com/topics/6503161/replies/18717525 http://m.getsatisfaction.com/topics/6503161 18717525 Joseph Owen responded to "Fax: Receive attachment in email" 2017-06-07T03:05:41Z 2017-06-07T03:05:41Z Joseph Owen http://m.getsatisfaction.com/people/7864331 https://www.gravatar.com/avatar/9884c0a8b1d99461508642a300f72727?d=identicon&s=55&r=PG joseph_owen Mike, are there plans to change this?? Because there are plenty of HIPAA compliant fax services that deliver faxes via email...its as simple as requiring TLS and verifying a cert. 1 http://m.getsatisfaction.com/topics/6503161/replies/18719002 http://m.getsatisfaction.com/topics/6503161/replies/18717525 18719002 Mike responded to "Fax: Receive attachment in email" 2017-06-07T16:41:59Z 2017-06-07T16:41:59Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Hi Joseph,&nbsp; I don't know when, or if this will ever be made possible as there were several functions that were removed in order to make it HIPAA compliant.&nbsp; Do you have the name of any of the other companies that do this within HIPAA compliance rules?&nbsp; If so I'll share them with our product team. <br /><br />Mike 0 http://m.getsatisfaction.com/topics/6503161/replies/18799189 http://m.getsatisfaction.com/topics/6503161 18799189 RODRIGUEZ responded to "Fax: Receive attachment in email" 2017-07-12T22:38:49Z 2017-07-12T22:38:49Z RODRIGUEZ http://m.getsatisfaction.com/people/9186914 https://www.gravatar.com/avatar/d95c8d2a2f1852043d020d446806b825?d=identicon&s=55&r=PG rodriguez_awtqudz8fm039 @Mike, Official Rep, what if the customer's email service does not support attachments over the size of 10 mbs? If we select "include attachment with email", and the attachment size is greater than 10 mbs, will we still receive the notification email? Also, from the admin portal, should I want to send a fax received by email to someone else, is there a way for me to tell how large the attachment will be before I send it? 0 http://m.getsatisfaction.com/topics/6503161/replies/18800919 http://m.getsatisfaction.com/topics/6503161/replies/18799189 18800919 Saadet - Community Support responded to "Fax: Receive attachment in email" 2017-07-13T15:34:24Z 2017-07-13T15:34:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hello Rodriguez,<br /><br />Regarding the 10 MB size and whether or not it will be received, I would imagine not but is that number regarding sending files or receiving them? If there is no limit on the size of files received you should be fine but I know some emails don't allow you to send over a certain size.<br /><br />Our webportal doesn't give a size estimate of the files being faxed, however, you could always check the file information before sending it to see what the size is. 0 http://m.getsatisfaction.com/topics/6503161/replies/18809030 http://m.getsatisfaction.com/topics/6503161/replies/15894768 18809030 Deidre7335 responded to "Fax: Receive attachment in email" 2017-07-17T17:06:10Z 2017-07-17T17:06:10Z Deidre7335 http://m.getsatisfaction.com/people/8123922 https://www.gravatar.com/avatar/6469fc25bba501319531db8c792e08fd?d=identicon&s=55&r=PG deidre7335 I can't see that option either; Is that how we know if we have a HIPAA compliant account? How do we switch?<br /><br />That is goofy because we are sending the documents out from our computer!? I really just want an attachment with the Cover Page that was added when we sent the fax. I know what I sent, but would LOVE it if you attached the cover page, if created, to the fax sent confirmation email. 0 http://m.getsatisfaction.com/topics/6503161/replies/18809051 http://m.getsatisfaction.com/topics/6503161/replies/15894768 18809051 Saadet - Community Support responded to "Fax: Receive attachment in email" 2017-07-17T17:15:18Z 2017-07-17T17:15:18Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Yes, if you don't see that option you are a HIPAA compliant account. The Super Admin on the account can change this via the web portal or you can always contact your account manager to switch over. 0 http://m.getsatisfaction.com/topics/6503161/replies/19583602 http://m.getsatisfaction.com/topics/6503161 19583602 gabe.mccarthy responded to "Fax: Receive attachment in email" 2018-06-15T00:00:23Z 2018-06-15T00:00:23Z gabe.mccarthy http://m.getsatisfaction.com/people/3689670 https://www.gravatar.com/avatar/620d00205dc86cc1581b7e37d0026cbc?d=identicon&s=55&r=PG gabemccarthy I have the attachment box checked, but do not receive attached faxes, yet do for voicemails (not HIPAA)... 0 http://m.getsatisfaction.com/topics/6503161/replies/19584430 http://m.getsatisfaction.com/topics/6503161/replies/19583602 19584430 Saadet - Community Support responded to "Fax: Receive attachment in email" 2018-06-15T13:40:03Z 2018-06-15T13:40:03Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Gabe,<br /><br />Do you have this boxed checked?<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735623/20583-1xr4aow_inline.png?1529069916" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735623/20583-1xr4aow_inline.png?1529069916" /><br /><br />You can find it under Messages &amp; Notifications -&gt; Settings -&gt; Advanced Settings -&gt; Customize Notifications under Received Faxes<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735624/20583-193vkyc_inline.png?1529069995" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735624/20583-193vkyc_inline.png?1529069995" /> 0