http://m.getsatisfaction.com/topics/6576228 Tyro HealthPoint or HICAPS? 2018-05-21T01:21:19Z 2015-03-10T02:44:07Z 6576228 http://m.getsatisfaction.com/topics/6576228 6576228 Tyro HealthPoint or HICAPS? 2018-05-21T01:21:19Z 2015-03-10T02:44:07Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Smartsoft offers built-in support with both Tyro&nbsp;HealthPoint and HICAPS for Health Fund,&nbsp;EFTPOS&nbsp;and Medicare Easyclaim&nbsp;integration. We are a certified software supplier with HICAPS and the&nbsp;founding PMS software vendor to integrate with Tyro HealthPoint for the Allied Health industry.<p></p><p>Both integrations save time and reduce errors by not needing to manually type into the terminal when processing a transaction. So what is the difference between each system?</p><p><b><u>HICAPS</u></b></p><p><b>Pros</b></p><ul><li>You may already have HICAPS as it has been in the industry for many years</li><li>EFTPOS, Medicare Easyclaim, Worksafe Victoria</li><li>You do not need an internet connection</li><li>Support for the majority of health funds in Australia</li></ul><p><b>Cons</b></p><ul><li>Older style terminal using legacy com port connection to your computer generally through a supplied USB to com port adaptor.&nbsp; Occasional driver and reliability issues</li><li>You need a spare telephone line - possible additional cost</li><li>Has been slow to update their interface software in the past when operating systems have changed leaving clients unsupported</li></ul><p>&nbsp;For more information, contact HICAPS on&nbsp;1800 805 780 or email&nbsp;<a href="mailto:hicapssales@hicaps.com.au" rel="nofollow" target="_blank" title="Link mailtohicapssaleshicapscomau">hicapssales@hicaps.com.au</a></p><p><b><u>Tyro HealthPoint</u></b></p><p><b>Pros</b></p><ul><li>Better, modern terminal</li><li>Tap-to-pay (paypass) support for quick processing</li><li>No telephone line needed, connection is IP based on your office computer network</li><li>Tyro instructs settlement of funds into your nominated Australian bank account on the next banking day</li><li>Tyro is an electronic banking specialist company</li><li>Tyro is extensively used in the GP PMS industry</li><li>Inbuilt 3G backup for EFTPOS payments and Medicare Easyclaims when your clinic internet connection is down</li></ul><p><b>Cons</b></p><ul><li>You need an internet connection in your practice</li><li>Does not support some of the smaller health funds, the only fund we see being an issue is St Lukes in TAS</li><li>No Worksafe VIC claiming</li></ul><p>Which system is better for your practice may vary based on your personal circumstances.&nbsp;At this time we will continue to support both systems into the future and will be driven by consumer demand.</p><p>Our current recommendation is Tyro HealthPoint due to the modern terminal, tap-to-pay function, no telephone line requirement and the better technology used to communicate your transactions, as long as you don’t require St Lukes Health Fund claiming in TAS, Workcover VIC and you have a broadband internet connection.</p><p>&nbsp;For more information, contact Tyro on 1300 729 468 or email&nbsp;<a href="mailto:allied.health@tyro.com" rel="nofollow" target="_blank" title="Link mailtoalliedhealthtyrocom">allied.health@tyro.com</a></p> article 18 12 4 comment hicaps, interfaces, tyro http://m.getsatisfaction.com/topics/6576228/replies/15847237 http://m.getsatisfaction.com/topics/6576228 15847237 Troy Bailey responded to "Tyro HealthPoint or HICAPS?" 2015-06-29T11:03:25Z 2015-06-29T11:03:25Z Troy Bailey http://m.getsatisfaction.com/people/7427046 https://www.gravatar.com/avatar/aaf7f7f6ce237a2829484efa22474c52?d=identicon&s=55&r=PG troy_bailey You forgot to mention that HICAPS only works if you are a customer of the NAB. 0 http://m.getsatisfaction.com/topics/6576228/replies/16610439 http://m.getsatisfaction.com/topics/6576228 16610439 Tania Hickmott responded to "Tyro HealthPoint or HICAPS?" 2016-02-13T01:04:02Z 2016-02-13T01:04:02Z Tania Hickmott http://m.getsatisfaction.com/people/8047253 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10754595/logo1(Small)_medium.jpg tania_hickmott <p>What about if I have a business account with Commonwealth or Suncorp.</p><p>I could though open an account with NAB if the rates are better and have only my rebates going into this along side of my Commonwealth Business Accounts. What do you think?</p><p>Kindest regards Tania iCUC Spectacles &amp; Repairs</p> 0 http://m.getsatisfaction.com/topics/6576228/replies/16614638 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16614638 Helen Potter responded to "Tyro HealthPoint or HICAPS?" 2016-02-15T06:42:53Z 2016-02-15T06:42:53Z Helen Potter http://m.getsatisfaction.com/people/8045297 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10913769/InTouch_Logo_CMYK_medium.png helen_potter_7730328 Don't forget that Tyro is more expensive for smaller clinics per month. HP 0 http://m.getsatisfaction.com/topics/6576228/replies/16680081 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16680081 Jay Sanchez responded to "Tyro HealthPoint or HICAPS?" 2016-03-06T03:55:47Z 2016-03-06T03:55:47Z Jay Sanchez http://m.getsatisfaction.com/people/8092885 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10770697/1457236607224_medium.jpg jay_sanchez_7777859 Hi Tania, You don't need a NAB account for a HICAPS terminal. It can be set up with all banks and credit unions. The new HICAPS terminals released in January feature tap n go, touch screen display and internet connectivity. <br /> Call us on 1800 805 780 0 http://m.getsatisfaction.com/topics/6576228/replies/16680083 http://m.getsatisfaction.com/topics/6576228/replies/15847237 16680083 Jay Sanchez responded to "Tyro HealthPoint or HICAPS?" 2016-03-06T03:59:55Z 2016-03-06T03:59:55Z Jay Sanchez http://m.getsatisfaction.com/people/8092885 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10770697/1457236607224_medium.jpg jay_sanchez_7777859 Hi Troy. This information is untrue. You can setup HICAPS terminals with all Australian banks and credit unions. 0 http://m.getsatisfaction.com/topics/6576228/replies/16680133 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16680133 Tony Taddeo responded to "Tyro HealthPoint or HICAPS?" 2016-03-06T04:43:11Z 2016-03-06T04:43:11Z Tony Taddeo http://m.getsatisfaction.com/people/6850589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10317710/image_medium.jpg tony_6545450 Hi Jay<br /><br /> Welcome to the community. It is important to make it clear to the community that you are from HICAPS and not Smartsoft. Smartsoft supports both HICAPS and TYRO interfaces. <br /><br /> Tony 0 http://m.getsatisfaction.com/topics/6576228/replies/16682060 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16682060 Sonia responded to "Tyro HealthPoint or HICAPS?" 2016-03-07T07:40:56Z 2016-03-07T07:40:56Z Sonia http://m.getsatisfaction.com/people/8094619 https://graph.facebook.com/v2.0/279029169258758/picture?type=normal sonia_7779591 When our old HICAPS terminal stopped working in January 16 it was replaced with the new touch screen terminal. We cannot process Medicare rebates for fully paid patient claims as there is a software error. The terminal was replaced with another touch screen terminal but the error persists. Despite continually notifying HICAPS of this problem to date it has not been fixed. 0 http://m.getsatisfaction.com/topics/6576228/replies/16685219 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16685219 Timothy responded to "Tyro HealthPoint or HICAPS?" 2016-03-08T01:42:32Z 2016-03-08T01:42:32Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sonia. Just to confirm, this problem occurs when you submit claims directly on the new HICAPS terminal? It's not a problem we can help you with?<p></p> 0 http://m.getsatisfaction.com/topics/6576228/replies/16685239 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16685239 Sonia responded to "Tyro HealthPoint or HICAPS?" 2016-03-08T01:57:46Z 2016-03-08T01:57:46Z Sonia http://m.getsatisfaction.com/people/8094619 https://graph.facebook.com/v2.0/279029169258758/picture?type=normal sonia_7779591 Hi Timothy- yes I should have clarified that the problem occurs even when claiming directly on the new HICAPS terminal ie it is not an issue with practice management software integration but an issue between HICAPS and Medicare. 0 http://m.getsatisfaction.com/topics/6576228/replies/16685245 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16685245 Timothy responded to "Tyro HealthPoint or HICAPS?" 2016-03-08T02:06:11Z 2016-03-08T02:06:11Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Thanks Sonia. I note that your practice has the Medicare/DVA Online Claiming package. Once we have set this up, you will be able to submit claims directly through Front Desk online and should no longer need to use the HICAPS terminal for Medicare claims.&nbsp; 0 http://m.getsatisfaction.com/topics/6576228/replies/16685258 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16685258 Sonia responded to "Tyro HealthPoint or HICAPS?" 2016-03-08T02:21:10Z 2016-03-08T02:21:10Z Sonia http://m.getsatisfaction.com/people/8094619 https://graph.facebook.com/v2.0/279029169258758/picture?type=normal sonia_7779591 We are definitely looking forward to having Medicare/DVA online through Front Desk to avoid this frustrating issue. 0 http://m.getsatisfaction.com/topics/6576228/replies/16731687 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16731687 Russell responded to "Tyro HealthPoint or HICAPS?" 2016-03-23T03:18:28Z 2016-03-23T03:18:28Z Russell http://m.getsatisfaction.com/people/8127025 https://www.gravatar.com/avatar/c1a353bb9a3d52462144fe4a17e840f5?d=identicon&s=55&r=PG russell_7811947 Is Tyro HealthPoint not the same solution as Suncorp HealthPoint? 0 http://m.getsatisfaction.com/topics/6576228/replies/16731688 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16731688 Russell responded to "Tyro HealthPoint or HICAPS?" 2016-03-23T03:19:33Z 2016-03-23T03:19:33Z Russell http://m.getsatisfaction.com/people/8127025 https://www.gravatar.com/avatar/c1a353bb9a3d52462144fe4a17e840f5?d=identicon&s=55&r=PG russell_7811947 i.e. are they 2 different badges of the same underlying hardware/software solution? If not, I don't know how Tyro can get away with calling it the same name, since the Suncorp solution has been in place for years.<br />(<a href="http://www.suncorpbank.com.au/financial-services/merchant-services/health" rel="nofollow">http://www.suncorpbank.com.au/financial-services/merchant-services/health</a>) 0 http://m.getsatisfaction.com/topics/6576228/replies/16731697 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16731697 Timothy responded to "Tyro HealthPoint or HICAPS?" 2016-03-23T03:28:02Z 2016-03-23T03:28:02Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Russell. The HealthPoint system offered by certain banks (Suncorp and Commonwealth are the two we know of) is a different solution compared to Tyro.&nbsp;<br /><br />I can confirm that Tyro HealthPoint provides health fund and Medicare&nbsp;claiming&nbsp;for allied health professionals, as well as EFTPOS payment facilities, via an integration with Front Desk. We have received plenty of positive feedback from Front Desk users with Tyro terminals complimenting the speed and efficiency of the terminal.&nbsp;<br /><br />You're welcome to contact Tyro for more information&nbsp;on 1300 729 468 or email&nbsp;<a href="mailto:allied.health@tyro.com" rel="nofollow" target="_blank" title="Link mailtoalliedhealthtyrocom">allied.health@tyro.com</a> 0 http://m.getsatisfaction.com/topics/6576228/replies/16731804 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16731804 Russell responded to "Tyro HealthPoint or HICAPS?" 2016-03-23T04:35:49Z 2016-03-23T04:35:49Z Russell http://m.getsatisfaction.com/people/8127025 https://www.gravatar.com/avatar/c1a353bb9a3d52462144fe4a17e840f5?d=identicon&s=55&r=PG russell_7811947 Thanks Timothy, Tyro may form part of our longer term solution (currently HICAPS), but I am surprised that the use of the common name HealthPoint has not been challenged. 0 http://m.getsatisfaction.com/topics/6576228/replies/16731910 http://m.getsatisfaction.com/topics/6576228/replies/16610439 16731910 Timothy responded to "Tyro HealthPoint or HICAPS?" 2016-03-23T06:13:35Z 2016-03-23T06:13:35Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Just like the other banks, I'm sure they have full authority to use the name HealthPoint :) 0 http://m.getsatisfaction.com/topics/6576228/replies/19516174 http://m.getsatisfaction.com/topics/6576228/replies/16610439 19516174 Andrew Stuckey responded to "Tyro HealthPoint or HICAPS?" 2018-05-11T07:05:04Z 2018-05-11T07:05:04Z Andrew Stuckey http://m.getsatisfaction.com/people/9659358 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11272419/photo_medium.jpg andrew_stuckey Looks like Healthpoint was created by&nbsp;<a href="http://www.dxc.technology" rel="nofollow">www.dxc.technology</a>. I'd say the banks and Tyro simply licence the software from them. 0 http://m.getsatisfaction.com/topics/6576228/replies/19534306 http://m.getsatisfaction.com/topics/6576228/replies/16610439 19534306 Owen Smith responded to "Tyro HealthPoint or HICAPS?" 2018-05-21T01:21:19Z 2018-05-21T01:21:19Z Owen Smith http://m.getsatisfaction.com/people/9669071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11276143/photo_medium.jpg owen_smith_740qwyjqvcvji The pros and cons are really outdated, yet the article claims to havebeen updated in the last week! 1