http://m.getsatisfaction.com/topics/6596126 Why isn't my Job Rocker not charging? 2018-11-09T17:45:20Z 2015-03-23T11:27:35Z 6596126 http://m.getsatisfaction.com/topics/6596126 6596126 Why isn't my Job Rocker not charging? 2018-11-09T17:45:20Z 2015-03-23T11:27:35Z Ferrell http://m.getsatisfaction.com/people/7445915 https://www.gravatar.com/avatar/cc87c6027a8d17fd5e613c715212a074?d=identicon&s=55&r=PG ferrell_7139966 When I plug my Job Rocker into the wall, the green charging light illuminates then slowly fades out almost instantly. I checked the fuse and it seemed fine but I'm not really sure if I know what I'm looking for. <br /><br /> The problem seems to be that it won't actually charge. I plug it into the wall and basically nothing happens. It works though, that's what's strange. I also plugged in my phone to the Job Rocker while the speaker was plugged into the wall and my phone began to charge. This also made me feel like the Fuse was fine. <br /><br /> Why won't my speaker charge up? Terribly confused. question complete 71 38 20 comment job rocker, charge, why http://m.getsatisfaction.com/topics/6596126/replies/15510363 http://m.getsatisfaction.com/topics/6596126 15510363 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-03-24T19:33:00Z 2015-03-24T19:33:00Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello Ferrell, <br /><br /> Thanks for posting. I'd like to help! Have you let it charge for at least 8 hours and then begin to use it? If so, it may sound like you may need to replace the battery inside the Job Rocker. Contact ION Audio support to double check. Log onto <a href="http://www.ionaudio.com/support" rel="nofollow">http://www.ionaudio.com/support</a> to contact ION Audio support. 0 http://m.getsatisfaction.com/topics/6596126/replies/15520559 http://m.getsatisfaction.com/topics/6596126 15520559 Ferrell responded to "Why isn't my Job Rocker not charging?" 2015-03-26T23:51:24Z 2015-03-26T23:51:24Z Ferrell http://m.getsatisfaction.com/people/7445915 https://www.gravatar.com/avatar/cc87c6027a8d17fd5e613c715212a074?d=identicon&s=55&r=PG ferrell_7139966 I did. Honestly I'm very upset about this. I've only had the product for a handfull of months. How difficult is it going to be for me to replace the battery? 0 http://m.getsatisfaction.com/topics/6596126/replies/15522323 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15522323 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-03-27T14:09:56Z 2015-03-27T14:09:56Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello, <br /><br /> I'm sorry to hear about your experience but let me inform about the battery and how it works. I also included instructions on how to replace the battery below. <br /><br /> Rechargeable lead-acid batteries are the same type used in automobiles. As with your car battery, how you use this battery has a significant impact on its lifespan. For example, if you forget to turn off your car's lights and drain the battery, a jump start might work a few times. But after a few full discharges, even a jump won't help and the battery will need to be replaced. With proper use and treatment, a lead-acid battery can last for years. Here are some recommendations for getting the longest life from the internal battery. <br /><br /> <b>GENERAL USAGE </b> <br /><br /> • Fully charge the battery before using it <br /> • Avoid completely draining the battery <br /> • For maximum life, drain the battery 80% once a month <br /> • Charge the battery completely after each use <br /> • When fully charged, the battery may be left for up to a week <br /> • You may leave the unit plugged in for up to two weeks <br /><br /> <b>STORAGE</b> <br /><br /> • Avoid storing in high temperatures and moist places <br /> • For long-term storage, periodically recharge the battery <br /> • If you do not charge the battery for six months, it may not charge <br /><br /> <b>DISPOSAL</b> <br /><br /> • Bring the unit to a recycling center or dispose of in accordance with local ordinances <br /><br /> <b>Replacing the battery on a BLOCK ROCKER</b> <br /><br /> 1. First, locate the battery-access panel on the side of the TAILGATER or BLOCK ROCKER. It is secured by 4 Phillips-head screws. <br /><br /> 2. Remove the 4 screws which secure the panel, allowing the panel cover to be removed, giving you access to the battery compartment. <br /><br /> 3. Next, slide the battery out to reveal the connection wires. <br /><br /> <b>IMPORTANT</b>: Note how the terminals on the battery are connected. The red connector is connected to the red positive terminal. The other connector (blue or black) is connected to the black negative terminal. The replacement battery must be connected the same way. Failure to connect to the correct terminals could result in damage to your product. <br /><br /> 4. Slide the metal connectors off each of the terminals to disconnect the battery. Connect and insert the new battery, close the side panel, and replace the screws. <br /><br /> <b>IMPORTANT</b>: The red connector must be connected to the red positive terminal on the battery. The other connector (blue or black) must be connected to the black negative terminal on the battery. Failure to do so could result in damage to your product. 0 http://m.getsatisfaction.com/topics/6596126/replies/15701711 http://m.getsatisfaction.com/topics/6596126 15701711 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-17T20:15:16Z 2015-05-17T20:15:16Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 I am having a similar problem but I cannot get my battery cover to come off. I have removed the 4 screws but it will not pop out I tried to pry it out but it just rips apart when I try to do that. 0 http://m.getsatisfaction.com/topics/6596126/replies/15701716 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15701716 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-17T20:16:19Z 2015-05-17T20:16:19Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 Any ideas on how to get the cover off without destroying it? 0 http://m.getsatisfaction.com/topics/6596126/replies/15705117 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15705117 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-05-18T19:16:04Z 2015-05-18T19:16:04Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello Nate, <br /><br /> Thanks for the post. I'd like to help you out. Remove those 4 screws which secure the panel, allowing the panel cover to be removed, giving you access to the battery compartment. You may need to use a flat head screwdriver to pry off the panel and remove the battery. <br /> 2. Next, slide the battery out to reveal the connection wires. <br /><br /> <b>IMPORTANT</b>: Note how the terminals on the battery are connected. The red connector is connected to the red positive terminal. The other connector (blue or black) is connected to the black negative terminal. The replacement battery must be connected the same way. Failure to connect to the correct terminals could result in damage to your product. 0 http://m.getsatisfaction.com/topics/6596126/replies/15706251 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15706251 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-19T00:04:41Z 2015-05-19T00:04:41Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 Thanks Chris. When I try to pry the cover off it is breaking apart.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1207058/RackMultipart20150519-11849-37jf52-image_inline.jpg?1431993810" /> 0 http://m.getsatisfaction.com/topics/6596126/replies/15708270 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15708270 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-05-19T15:09:08Z 2015-05-19T15:09:08Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello, <br /><br /> Be careful. We took pictures of our older Tailgater on how to remove that cover and replace the battery. The panel and battery should slide out. <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1207358/batteryreplacement.png?1432048013" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1207358/batteryreplacement_inline.png?1432048013" /></a> 0 http://m.getsatisfaction.com/topics/6596126/replies/15709213 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15709213 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-19T18:12:11Z 2015-05-19T18:12:11Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 Thanks Chris. Yah it looks significantly easier in your pics and I found a video online that it just pops off for that guy too. It's almost like mine is glued together. Any chance ION could ship me another panel if I destroy this one getting it off? 0 http://m.getsatisfaction.com/topics/6596126/replies/15709274 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15709274 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-05-19T18:25:18Z 2015-05-19T18:25:18Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Do not do that then. Most likely that's not a part they can ship to you too. Unscrew all of the screws from the outside of the speakers outer case take apart your speaker and take out the battery. Here's a helpful article to check out - <a href="http://noterepeat.com/products/ion/portable-audio/141-ion-audio-battery-replacement#replace_battery" rel="nofollow">click here</a>. 0 http://m.getsatisfaction.com/topics/6596126/replies/15741743 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15741743 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-28T23:44:45Z 2015-05-28T23:44:45Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 Thx Chris. I have taken this thing almost completely apart and still cannot get to the battery. Any suggestions?<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1212464/RackMultipart20150528-22432-l7lxpq-image_inline.jpg?1432856651" /> 0 http://m.getsatisfaction.com/topics/6596126/replies/15741746 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15741746 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-28T23:45:14Z 2015-05-28T23:45:14Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1212466/RackMultipart20150528-8786-ak679r-image_inline.jpg?1432856705" /> 0 http://m.getsatisfaction.com/topics/6596126/replies/15741747 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15741747 Nate Warren responded to "Why isn't my Job Rocker not charging?" 2015-05-28T23:45:44Z 2015-05-28T23:45:44Z Nate Warren http://m.getsatisfaction.com/people/7540291 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539277/10574354_10202618662647012_1396181147782115028_n_medium.jpg nate_warren_7234234 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1212467/RackMultipart20150528-9740-1jzi8h5-image_inline.jpg?1432856741" /> 0 http://m.getsatisfaction.com/topics/6596126/replies/15744659 http://m.getsatisfaction.com/topics/6596126/replies/15701711 15744659 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-05-29T17:38:35Z 2015-05-29T17:38:35Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 The battery is located underneath that panel. Which speaker do you have? Did you follow the guide from here - <a href="http://noterepeat.com/products/ion/portable-audio/141-ion-audio-battery-replacement#replace_battery" rel="nofollow">http://noterepeat.com/products/ion/po...</a>? 0 http://m.getsatisfaction.com/topics/6596126/replies/15748750 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15748750 Jarod Andrews responded to "Why isn't my Job Rocker not charging?" 2015-05-31T13:16:52Z 2015-05-31T13:16:52Z Jarod Andrews http://m.getsatisfaction.com/people/7562910 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10550194/photo_medium.jpg jarod_andrews Same problem, replaced the battery and fuse The charging light lights up then fades out still. The job rocker only 6 months old! 2 http://m.getsatisfaction.com/topics/6596126/replies/15750557 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15750557 Joseph Pham responded to "Why isn't my Job Rocker not charging?" 2015-06-01T05:15:30Z 2015-06-01T05:15:30Z Joseph Pham http://m.getsatisfaction.com/people/7563930 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10550670/1781897_629285780471168_693128143_n_medium.jpg joseph_pham I bought 2 Party on ultra compact, and both of them will not charge, very disappointed 0 http://m.getsatisfaction.com/topics/6596126/replies/15750559 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15750559 Joseph Pham responded to "Why isn't my Job Rocker not charging?" 2015-06-01T05:17:33Z 2015-06-01T05:17:33Z Joseph Pham http://m.getsatisfaction.com/people/7563930 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10550670/1781897_629285780471168_693128143_n_medium.jpg joseph_pham Does anyone has the same issue, when i connect the USB cable to the unit, the red LED stay on for one minute, the it turns off, even though my unit haven't charge yet, very disappointed 0 http://m.getsatisfaction.com/topics/6596126/replies/15756243 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15756243 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-06-02T14:11:04Z 2015-06-02T14:11:04Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello, <br /><br /> The USB port is used to charge your connected audio device. It is not used to charge your speaker. 0 http://m.getsatisfaction.com/topics/6596126/replies/15798475 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15798475 Jennifer Rollins responded to "Why isn't my Job Rocker not charging?" 2015-06-14T21:58:42Z 2015-06-14T21:58:42Z Jennifer Rollins http://m.getsatisfaction.com/people/7588260 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10561998/photo_medium.jpg jennifer_rollins_7282139 I have te same problem with my job rocker. The green light comes on, then slowly fades & the speaker will not charge! Only used 10 times, maybe! Followed all the recommendations for prolonging battery life! Paid too much for this speaker for it to last no longer than it did! i will spend my money on better products! 0 http://m.getsatisfaction.com/topics/6596126/replies/15801503 http://m.getsatisfaction.com/topics/6596126/replies/15520559 15801503 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-06-15T17:52:45Z 2015-06-15T17:52:45Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello Jen, <br /><br /> Please contact ION Audio Support to further assist you - <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>. For more information on battery maintenance, check out this link here - <a href="http://noterepeat.com/products/ion/portable-audio/141-ion-audio-battery-replacement#how_to_get_the_most" rel="nofollow">http://noterepeat.com/products/ion/po...</a>. 0 http://m.getsatisfaction.com/topics/6596126/replies/16082822 http://m.getsatisfaction.com/topics/6596126/replies/15701711 16082822 John Pedro responded to "Why isn't my Job Rocker not charging?" 2015-09-02T20:29:50Z 2015-09-02T20:29:50Z John Pedro http://m.getsatisfaction.com/people/7737284 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10631388/383147_465306040203973_2065827883_n_medium.jpg john_pedro I'm having the same problem with my tailgater. I have changed the battery and also checked both fuses and everything is ok. Still the ion won't work unless it plugged in. Please help 1 http://m.getsatisfaction.com/topics/6596126/replies/16085067 http://m.getsatisfaction.com/topics/6596126/replies/15701711 16085067 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-09-03T13:08:44Z 2015-09-03T13:08:44Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello John, <br /><br /> Reach out to technical support to further assist you with your Tailgater. Log onto <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a> to reach technical support. 0 http://m.getsatisfaction.com/topics/6596126/replies/16220226 http://m.getsatisfaction.com/topics/6596126 16220226 Paul Batcheller responded to "Why isn't my Job Rocker not charging?" 2015-10-14T20:15:56Z 2015-10-14T20:15:56Z Paul Batcheller http://m.getsatisfaction.com/people/7813620 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10665000/photo_medium.jpg paul_batcheller Same problem for me. I replaced the battery and it won't charge. The speaker only works when plugged in. I contacted "tech support" and was sent an email indicating I would get communication within 72 hours. That was 6 days ago and I've heard nothing. <br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1292874/Angry_Man.jpg?1444853719" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1292874/Angry_Man_inline.jpg?1444853719" /></a> 0 http://m.getsatisfaction.com/topics/6596126/replies/16223652 http://m.getsatisfaction.com/topics/6596126/replies/16220226 16223652 Chris D responded to "Why isn't my Job Rocker not charging?" 2015-10-15T17:23:25Z 2015-10-15T17:23:25Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello Paul, <br /><br /> Did you try calling them instead? You can received quicker service from the Support team if you call instead of emailing. Log onto <a href="http://www.ionaudio.com/support" rel="nofollow">http://www.ionaudio.com/support</a> and on the right hand side of that page, you'll see the listed phone numbers there to call. 0 http://m.getsatisfaction.com/topics/6596126/replies/16531758 http://m.getsatisfaction.com/topics/6596126/replies/16220226 16531758 Mary Sterling responded to "Why isn't my Job Rocker not charging?" 2016-01-20T02:08:16Z 2016-01-20T02:08:16Z Mary Sterling http://m.getsatisfaction.com/people/7997364 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10734736/557825_4301870859244_774688965_n_medium.jpg mary_sterling_7682484 My name is Mary, and I just got the "ION PARTYPOWER" Today, January 19, 2016. I just it plug up for a hours or so this far. I have not tried it without being plug in yet. 0 http://m.getsatisfaction.com/topics/6596126/replies/16531763 http://m.getsatisfaction.com/topics/6596126/replies/16220226 16531763 Mary Sterling responded to "Why isn't my Job Rocker not charging?" 2016-01-20T02:09:26Z 2016-01-20T02:09:26Z Mary Sterling http://m.getsatisfaction.com/people/7997364 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10734736/557825_4301870859244_774688965_n_medium.jpg mary_sterling_7682484 After it has been plug in two or more hours, I will check to see if it will work on the battery. 0 http://m.getsatisfaction.com/topics/6596126/replies/16681073 http://m.getsatisfaction.com/topics/6596126/replies/16220226 16681073 Monty Chris Baze Sr responded to "Why isn't my Job Rocker not charging?" 2016-03-06T19:19:59Z 2016-03-06T19:19:59Z Monty Chris Baze Sr http://m.getsatisfaction.com/people/8093788 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10771039/12295357_10205209892302159_1725723565144836273_n_medium.jpg monty_chris_baze_sr I also have had the same problems with the battery not charging. I called technical support and was advised to replace battery. I changed battery and used the devise until the battery ran down. Still will not charge. Called technical service again, Warranty is out. Used this item maybe 20 hours total. My son bought one the same day to use at the drive-in theater, same thing happen to his unit, same outcome. Unhappy customer(s). Great product when it worked. 0 http://m.getsatisfaction.com/topics/6596126/replies/16939538 http://m.getsatisfaction.com/topics/6596126 16939538 german dache responded to "Why isn't my Job Rocker not charging?" 2016-06-05T21:14:09Z 2016-06-05T21:14:09Z german dache http://m.getsatisfaction.com/people/8274907 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10839460/photo_medium.jpg german_dache Same here. Speaker will not hold a change. 0 anxious http://m.getsatisfaction.com/topics/6596126/replies/16941890 http://m.getsatisfaction.com/topics/6596126/replies/16939538 16941890 Bill R. responded to "Why isn't my Job Rocker not charging?" 2016-06-06T18:22:56Z 2016-06-06T18:22:56Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please reach out to Technical Support to help you with your speaker at <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>. 0 http://m.getsatisfaction.com/topics/6596126/replies/17013043 http://m.getsatisfaction.com/topics/6596126 17013043 Alexander Karinsky responded to "Why isn't my Job Rocker not charging?" 2016-07-05T16:05:23Z 2016-07-05T16:05:23Z Alexander Karinsky http://m.getsatisfaction.com/people/8325986 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10859639/photo_medium.jpg alexander_karinsky Same problem with my Block Rocker. How can you be an honest company if you sell knowingly faulty products. Is that why you keep changing the items name so it doesn't have a lengthy history of bad reviews? What a piece of crap, only got 3 uses with the battery 0