http://m.getsatisfaction.com/topics/6608494 Provide an option for blocking robo dialers and caller ID spoofers. 2018-10-19T18:37:39Z 2015-04-01T23:51:21Z 6608494 http://m.getsatisfaction.com/topics/6608494 6608494 Provide an option for blocking robo dialers and caller ID spoofers. 2018-10-19T18:37:39Z 2015-04-01T23:51:21Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer <blockquote>&nbsp;<b>I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button,</b> so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeatedly, I wouldn't have messed with it. So <b>there could be thousands of these invalid calls per day</b>, and they just write it off as "telemarkets - complain to the FCC". Pretty much the definition of ignoring the problem. Or, if there were a way of getting real-time assistance while the call was connected, and trace it to the source. I really think they could solve this if they a) accepted that there could actually be a problem with their system, and b) invested engineering time to solve it. Until they do a), they won't do b), and we just will continue to have this garbage. But it's had only a very minor impact since I worked around it.<br /></blockquote><br /><blockquote><b>Also can RC implement something similar to&nbsp;<u>NoMoRobo</u>, which can block spammers.&nbsp;</b></blockquote><blockquote></blockquote> idea hot hot 187 42 47 comment dialers, nomorobo, robo, robodialer, spam, spammers http://m.getsatisfaction.com/topics/6608494/replies/15546455 http://m.getsatisfaction.com/topics/6608494 15546455 mncdavis responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-04-02T19:10:07Z 2015-04-02T19:10:07Z mncdavis http://m.getsatisfaction.com/people/2647229 https://www.gravatar.com/avatar/159c19c2d319d36604d9efb9f2e6e788?d=identicon&s=55&r=PG mncdavis <em>This reply was created from a merged topic originally titled <a href="https://community.ringcentral.com/ringcentral/topics/please-add-support-for-nomorobo-to-prevent-telemarketing-calls" rel="nofollow" target="_blank" title="Link: http://community.ringcentral.com/ringcentral/topics/please-add-support-for-nomorobo-to-prevent-telemarketing-calls">Please add support for NoMoRobo (to prevent telemarketing calls)</a>.</em><br /><br /> I am getting more telemarketing calls than ever.&nbsp; Almost all of them are recordings and I believe the free NoMoRobo service would easily block them, however RingCentral is not compatible.<br /><br />Please add support for NoMoRobo so your customers can block these annoying auto-dialed calls. 5 http://m.getsatisfaction.com/topics/6608494/replies/15550304 http://m.getsatisfaction.com/topics/6608494 15550304 Mike Bruns responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-04-03T22:07:37Z 2015-04-03T22:07:37Z Mike Bruns http://m.getsatisfaction.com/people/3603981 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8956893/HsTZSDw4avx_medium.gif mikebruns Idea: &nbsp;Implement &nbsp;a *60 feature to easily allow putting a number on the block list. Better implementations all you to select the last called number. &nbsp;<br /><br />&nbsp;I.E.&nbsp;<a href="http://www.wikihow.com/Block-a-Call" rel="nofollow" target="_blank" title="Link http//wwwwikihowcom/Block-a-Call">http://www.wikihow.com/Block-a-Call</a> 0 http://m.getsatisfaction.com/topics/6608494/replies/15608198 http://m.getsatisfaction.com/topics/6608494 15608198 Linda F responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-04-21T02:09:38Z 2015-04-21T02:09:38Z Linda F http://m.getsatisfaction.com/people/7494311 https://www.gravatar.com/avatar/0f352756c0a65220e9748fa95e1923df?d=identicon&s=55&r=PG linda_f_7188306 My callers must record their name.&nbsp; I have that feature on.&nbsp; If a caller isn't willing to record their name I do not answer.&nbsp;&nbsp; Could RC institute a feature where if the caller does not record their name the call does not ring?&nbsp; 0 http://m.getsatisfaction.com/topics/6608494/replies/15763254 http://m.getsatisfaction.com/topics/6608494/replies/15546455 15763254 Susan responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-06-03T22:17:53Z 2015-06-03T22:17:53Z Susan http://m.getsatisfaction.com/people/7569668 https://www.gravatar.com/avatar/6154da3b1ea2822d44b337773b467e14?d=identicon&s=55&r=PG susan_7263577 Compatibility with NoMoRobo is the ideal scenario. The bigger the crowd-sourced database, the better it will be at blocking calls. I don't think Ring Central should start their own database, but that would be better than nothing. &nbsp;We have to answer the phones to take care of customers, and can't screen calls demanding they ID themselves, but we waste time answering a dozen robo calls a week. Our clients mostly email and text us, but we can't quite give up our phones yet. If another service offered this, it would be a deal-closer to get us to leave Ring Central. 1 http://m.getsatisfaction.com/topics/6608494/replies/15763459 http://m.getsatisfaction.com/topics/6608494 15763459 Mike Bruns responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-06-03T23:47:39Z 2015-06-03T23:47:39Z Mike Bruns http://m.getsatisfaction.com/people/3603981 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8956893/HsTZSDw4avx_medium.gif mikebruns Hi Mike,<br /><br />I know you'e been trying to find-out why Ring-central is not comparable with NoMoRoBo. &nbsp; Could you try to get an answer? &nbsp; Even an answer like "We're working on it, and expect something late in the year" would be better than silence.<br /><br />With the FCC's announcement last week that phone companies *should* offer robocall -blocking tools, this would be a great feature to add sooner rather than later. &nbsp;<br /><br />Please see: &nbsp;<a href="https://www.fcc.gov/blog/another-win-consumers" rel="nofollow" target="_blank" title="Link https//wwwfccgov/blog/another-win-consumers">https://www.fcc.gov/blog/another-win-consumers</a>&nbsp; &nbsp;and &nbsp;<a href="https://www.fcc.gov/document/fact-sheet-consumer-protection-proposal" rel="nofollow" target="_blank" title="Link https//wwwfccgov/document/fact-sheet-consumer-protection-proposal">https://www.fcc.gov/document/fact-sheet-consumer-protection-proposal</a> 1 http://m.getsatisfaction.com/topics/6608494/replies/16101167 http://m.getsatisfaction.com/topics/6608494 16101167 Jheck Taruc responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2015-09-08T18:35:05Z 2015-09-08T18:35:05Z Jheck Taruc http://m.getsatisfaction.com/people/7541836 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10539987/photo_medium.jpg jheck_taruc <em>This reply was created from a merged topic originally titled <a href="https://community.ringcentral.com/ringcentral/topics/nomorobo-for-ringcentral" rel="nofollow" target="_blank" title="Link: http://community.ringcentral.com/ringcentral/topics/nomorobo-for-ringcentral">NOMOROBO for RingCentral</a>.</em> 0 http://m.getsatisfaction.com/topics/6608494/replies/17020363 http://m.getsatisfaction.com/topics/6608494 17020363 highintensity responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2016-07-07T20:21:39Z 2016-07-07T20:21:39Z highintensity http://m.getsatisfaction.com/people/6944597 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10342636/10440823_10152920812004408_416374765082814819_n_medium.jpg brett_a_greenberg <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/please-add-nomorobo-to-ringcentral-service" rel="nofollow" target="_blank">Integrate Nomorobo to Ringcentral Service</a>.</em><br /><br /> I have not seen the subject for a while so I wanted to raise the awareness.<br />Please allow us as users and companies to use the NomoRobo service <a href="https://www.nomorobo.com/" rel="nofollow">https://www.nomorobo.com/</a><br />I don't understand why RingCentral has not allowed us to use this as an option when I see 17 other major VoIP phone carriers allow you to subscribe.<br />Pretty Please. I can't handle the spam calls much longer<br /><br />Account type: U.S.<br />A brief description of the business: All businesses would benefit<br />A high level description of the product or feature being requested: 24x7x365 Protection Stops over 260,000+ known robocallers Protect Unlimited VoIP Landlines<br />A typical use case scenario explaining how your business would use the feature: to protect from the spam calls I get. I currentlly receive 5-15 calls per day through my RingCentral lines. (I have several forwarding lines also attach to my account that go to the main number)<br />Benefit of such feature: Save me time and frustration<br />Include any related case number if applicable: None 3 http://m.getsatisfaction.com/topics/6608494/replies/18064247 http://m.getsatisfaction.com/topics/6608494 18064247 Steven Cohen responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2016-12-09T00:12:37Z 2016-12-09T00:12:37Z Steven Cohen http://m.getsatisfaction.com/people/8804722 https://www.gravatar.com/avatar/d1d0865540f0d0f60c7acac7b1504208?d=identicon&s=55&r=PG steven_cohen_1a8h0tl0xcim1 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/robocalls" rel="nofollow" target="_blank">robocalls</a>.</em><br /><br /> I use RingCentral as a second line on my cellphone. Cellphone service is with AT&amp;T in the United States. When people call my RingCentral number the calls are forwarded to the Cell Phone number.&nbsp;I do not have any problems but am seeking clarification. I have been a user for two years.<br /><br />I recently opted to receive e-mail notifications of ALL calls. I noticed that I am receiving emails about calls that did not ring and are not listed on my call log for either RingCentral or . When I check the number of the callers, I see that all of the calls that did not ring through are&nbsp;robocalls.<br /><br />I am glad that the robocalls are being filtered out. My question is--Does Ring Central filter them out or is it AT&amp;T?<br /><br />Thanks<br />Steven Cohen 0 http://m.getsatisfaction.com/topics/6608494/replies/18524918 http://m.getsatisfaction.com/topics/6608494 18524918 Nancy Seeger responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-03-23T21:35:28Z 2017-03-23T21:35:28Z Nancy Seeger http://m.getsatisfaction.com/people/8605226 https://www.gravatar.com/avatar/ec76f5dc372b5ccb35da965b2f2dc172?d=identicon&s=55&r=PG nancy_seeger_9e04anma9t0bq <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/blocking-robo-calls-connect-with-nomorobo-service" rel="nofollow" target="_blank">Blocking Robo Calls - Connect with NoMoRobo Service</a>.</em><br /><br /> We receive 2-3 robo calls daily. I have called technical support twice in the last two years, no improvement with this issue. I have anonymous calling blocked, tech support suggested I complain to the FCC. There is a service that competitors connect with - NoMoRobo.com. This is time consuming to answer these disruptive calls - taking between 5-8 minutes daily. This needs to be a feature to offer a means of blocking this time consuming calls. 3 http://m.getsatisfaction.com/topics/6608494/replies/18680396 http://m.getsatisfaction.com/topics/6608494 18680396 Patrick Keane responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-22T23:54:10Z 2017-05-22T23:54:10Z Patrick Keane http://m.getsatisfaction.com/people/9008940 https://www.gravatar.com/avatar/942ae72fed4bc98bb4edf7e8f79e2217?d=identicon&s=55&r=PG patrick_keane <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/add-support-for-nomorobo-asap" rel="nofollow" target="_blank">ADD SUPPORT FOR NOMOROBO ASAP</a>.</em><br /><br /> Add nomorobo support, We get hundreds of robo ccalls a week and it's driving me insane.<br /><br /><br />please add nomorobo immediately 1 frustrated http://m.getsatisfaction.com/topics/6608494/replies/18680398 http://m.getsatisfaction.com/topics/6608494 18680398 Mike responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-22T23:54:27Z 2017-05-22T23:54:27Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Take our survey:&nbsp;&nbsp; <a href="https://community.ringcentral.com/ringcentral/topics/whats-the-one-problem-you-wish-ringcentral-could-solve" rel="nofollow" target="_blank" title="Link https//communityringcentralcom/ringcentral/topics/whats-the-one-problem-you-wish-ringcentral-could-solve"><b>What's the one problem you wish RingCentral could solve?</b></a> 1 http://m.getsatisfaction.com/topics/6608494/replies/18680443 http://m.getsatisfaction.com/topics/6608494/replies/18680398 18680443 highintensity responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-23T00:12:21Z 2017-05-23T00:12:21Z highintensity http://m.getsatisfaction.com/people/6944597 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10342636/10440823_10152920812004408_416374765082814819_n_medium.jpg brett_a_greenberg Help stop robocalls. 1 http://m.getsatisfaction.com/topics/6608494/replies/18680486 http://m.getsatisfaction.com/topics/6608494 18680486 highintensity responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-23T00:33:33Z 2017-05-23T00:33:33Z highintensity http://m.getsatisfaction.com/people/6944597 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10342636/10440823_10152920812004408_416374765082814819_n_medium.jpg brett_a_greenberg It says the form is closed so no one can respond 0 http://m.getsatisfaction.com/topics/6608494/replies/18686191 http://m.getsatisfaction.com/topics/6608494/replies/18680486 18686191 Saadet - Community Support responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-24T19:40:56Z 2017-05-24T19:40:56Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hello Brett,<br /><br />The survey has been fixed and should work now :) 0 http://m.getsatisfaction.com/topics/6608494/replies/18701790 http://m.getsatisfaction.com/topics/6608494 18701790 George Demet responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-31T15:24:46Z 2017-05-31T15:24:46Z George Demet http://m.getsatisfaction.com/people/8879028 https://www.gravatar.com/avatar/409d81e1d36184a5f1d66e99a76ac0b7?d=identicon&s=55&r=PG george_demet <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/feature-request-set-minimum-voicemail-length-to-eliminate-nuisance-1-second-robocall-voicemails" rel="nofollow" target="_blank">Set minimum voicemail length to eliminate 1 second robocall voicemails</a>.</em><br /><br /> I am getting a lot of nuisance voicemails. A Robocaller will leave a one-second voicemail and then I’ll get a notification which is distracting<br /><br />Is there anyway to prevent the recording of voicemails less than, say, 3 seconds? 0 http://m.getsatisfaction.com/topics/6608494/replies/18702186 http://m.getsatisfaction.com/topics/6608494 18702186 Claudio (Customer) responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-05-31T17:34:52Z 2017-05-31T17:34:52Z Claudio (Customer) http://m.getsatisfaction.com/people/7330790 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10625834/pajarracoanimado_medium.gif claudio_villagra I'm getting text messages offering services like "Final 1 hr Left to Activate your 90% Off Custom Animated Video Deal. Click Here <a href="http://29studios.us" rel="nofollow" target="_blank">29studios.us</a> to Activate Now &amp; Grow your Sales <a rel="nofollow" target="_blank" title="Link null">1000</a>%. Reply STOPRM to Stop" &nbsp;from number 78645... Why RC can't stop this annoying messages? 0 http://m.getsatisfaction.com/topics/6608494/replies/18707737 http://m.getsatisfaction.com/topics/6608494 18707737 RCUserSince2007 responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-06-02T17:02:19Z 2017-06-02T17:02:19Z RCUserSince2007 http://m.getsatisfaction.com/people/9049704 https://www.gravatar.com/avatar/9ddaa10be61a273257cae8aaaf64f4a3?d=identicon&s=55&r=PG rcuser Robocalls and spam callers are on the increase with our RC lines. &nbsp;We now get at least a half dozen - or more - each day. &nbsp;Mostly pre-recorded messages, a few live people, even some fax tones. A few years ago, they began using our same area codes. &nbsp;Now they spoof or use numbers in our same calling prefix, too. &nbsp;Once in awhile a spam sms message. &nbsp;We try to block individual numbers, but it seems like a waste of time because they often use different caller ID each time. &nbsp;Any help would be much appreciated - we look forward to nomorobo or other spam caller features soon. 3 http://m.getsatisfaction.com/topics/6608494/replies/18729335 http://m.getsatisfaction.com/topics/6608494 18729335 Extension One responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-06-12T17:05:14Z 2017-06-12T17:05:14Z Extension One http://m.getsatisfaction.com/people/9139253 https://www.gravatar.com/avatar/c7217e127023da763eec531e5c834d94?d=identicon&s=55&r=PG extension_one <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/create-conditional-rule-to-ring-back-to-caller-id-number" rel="nofollow" target="_blank">Create Conditional Rule to Ring Back to Caller ID Number</a>.</em><br /><br /> USA account.<br /><br />Hello.<br /><br />It would be really nice to fight back against all the spam/scam calls I receive many times throughout the day.<br /><br />A great solution is to have the scammers number ring back at them.<br /><br />For example: &nbsp;A scammer calls me from a certain phone number. &nbsp;Once I realize it is a scam call whereby I can make 8 million dollars if I merely send them $800 then the next time they call it rings back to their phone number.<br /><br />So the condition would be set as [if caller id contains word "VOIP"] or [phone number] then [Forward] to [Caller ID phone number].<br /><br />Then the scammer can talk to his fellow scammer for a bit.<br /><br />Thanks for the great service!<br /><br />tom 0 http://m.getsatisfaction.com/topics/6608494/replies/18729465 http://m.getsatisfaction.com/topics/6608494/replies/18680398 18729465 Extension One responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-06-12T17:38:28Z 2017-06-12T17:38:28Z Extension One http://m.getsatisfaction.com/people/9139253 https://www.gravatar.com/avatar/c7217e127023da763eec531e5c834d94?d=identicon&s=55&r=PG extension_one Yes, help stop spam, scam, robocalls.<br /><br />Not just robocalls, but even live voice scam companies. &nbsp;I have many documented phone numbers. 1 http://m.getsatisfaction.com/topics/6608494/replies/18820257 http://m.getsatisfaction.com/topics/6608494 18820257 highintensity responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T18:02:26Z 2017-07-21T18:02:26Z highintensity http://m.getsatisfaction.com/people/6944597 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10342636/10440823_10152920812004408_416374765082814819_n_medium.jpg brett_a_greenberg Ringcentral clearly does NOT care about things written here on the forums or customers. They move and bury all the responses and requests. It would be easy like so many other services to have an option to use&nbsp;<a href="https://www.nomorobo.com/" rel="nofollow" target="_blank">https://www.nomorobo.com/</a>&nbsp;but not only do they make promises they don't follow through. This request has been being requested for many years and they just don't care. I have even stopped referring their service to others since the level of service and customer appreciation is useless and ill likely leave RingCentral for a new provider in the future.<br />B 6 http://m.getsatisfaction.com/topics/6608494/replies/18820333 http://m.getsatisfaction.com/topics/6608494 18820333 Cecile Glassy responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T18:24:06Z 2017-07-21T18:24:06Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Wow! It sounds like maybe you are not aware that this can be done by any SuperAdmin on the account. This option is available by logging into the RingCentral web portal as SuperAdmin to the main SuperAdmin account, (I think this is usually ext 101)<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1624802/RackMultipart20170721-124949-4vuj1-101-1_inline.jpg?1500661427" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1624803/RackMultipart20170721-59727-9ujrfs-101-2_inline.jpg?1500661435" /> 3 http://m.getsatisfaction.com/topics/6608494/replies/18820374 http://m.getsatisfaction.com/topics/6608494 18820374 Extension One responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T18:36:47Z 2017-07-21T18:36:47Z Extension One http://m.getsatisfaction.com/people/9139253 https://www.gravatar.com/avatar/c7217e127023da763eec531e5c834d94?d=identicon&s=55&r=PG extension_one Cecil, I have been doing that but what a pain in the butt it is for people like me getting 5-10 KNOWN robocall numbers per day. &nbsp;The problem is that RingCentral does not provide a community-contributed blocking method where a verified scam caller number is applied to all accounts. &nbsp;<br /><br />Brett, thanks for your thoughts. &nbsp;Unfortunately nomorobo has too many bad reviews on the Apple store. &nbsp;They are all very recent bad reviews. &nbsp;However, RoboKiller does have great reviews and am giving that a try. &nbsp;I will keep you posted how it goes.<br /><br />It is very unfortunate that RingCentral can't work with RoboKiller to 'link' calls through an API to deem the call valid or scam, and then allow RingCentral users act as a community to contribute new numbers to the list. &nbsp;:-( 5 http://m.getsatisfaction.com/topics/6608494/replies/18820378 http://m.getsatisfaction.com/topics/6608494 18820378 highintensity responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T18:38:36Z 2017-07-21T18:38:36Z highintensity http://m.getsatisfaction.com/people/6944597 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10342636/10440823_10152920812004408_416374765082814819_n_medium.jpg brett_a_greenberg Cecile,<br />I do appreciate your direction and this is the solution RingCentral gives which is not a valid option. I am getting 15-30 robocalls a day now and the scammers change and spoof numbers daily. There is no easy way to keep up with it. Also the block call option still rings once on the phones taking more valuable time out of my days. I used that for a while but that became worthless in short order.<br />why dont you take a look at the link and read about this service many major VoIP carriers use and then let me know what you think?<br /><a href="https://www.nomorobo.com/signup" rel="nofollow" target="_blank">https://www.nomorobo.com/signup</a><br />I would love top hear your input 3 http://m.getsatisfaction.com/topics/6608494/replies/18820391 http://m.getsatisfaction.com/topics/6608494/replies/18820378 18820391 Extension One responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T18:43:56Z 2017-07-21T18:43:56Z Extension One http://m.getsatisfaction.com/people/9139253 https://www.gravatar.com/avatar/c7217e127023da763eec531e5c834d94?d=identicon&s=55&r=PG extension_one Same here. &nbsp;Blocked calls on RC still come through for at least 1 ring. 2 http://m.getsatisfaction.com/topics/6608494/replies/18820474 http://m.getsatisfaction.com/topics/6608494/replies/18820378 18820474 Danno responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:23:01Z 2017-07-21T19:23:01Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 Unfortunately, the majority of Robo Calls originate from overseas locations.&nbsp; Therefore, it makes it nearly impossible for US carriers and/or the US Gov'ment to control them.&nbsp; And frankly, the "robots" just call numbers in sequential order.&nbsp; However, if you want to file a complaint - there is a mechanism for that at <a href="https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes" rel="nofollow" title="Link: https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes">https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes</a> 3 http://m.getsatisfaction.com/topics/6608494/replies/18820490 http://m.getsatisfaction.com/topics/6608494 18820490 Cecile Glassy responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:27:52Z 2017-07-21T19:27:52Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy My time is as much at a premium as anyone else's. I guess I just disagree - I manage 3780 DID lines - 2060 users and don't find this a problem, we have very high call traffic but in general, I wind &nbsp;up having to make an all-block-robocall fairly rarely. &nbsp;I have nothing to complain about here. &nbsp;We are not experiencing the "1 ring" &nbsp;issue - so not sure what that is about. &nbsp;Because we are a public agency - we do not have the option to use that type of commercial pay-services.&nbsp; 2 http://m.getsatisfaction.com/topics/6608494/replies/18820497 http://m.getsatisfaction.com/topics/6608494/replies/15608198 18820497 Cecile Glassy responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:29:45Z 2017-07-21T19:29:45Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy That is a user preference already available on the RingCentral system - I do have a few users in our system that use it 0 http://m.getsatisfaction.com/topics/6608494/replies/18820508 http://m.getsatisfaction.com/topics/6608494 18820508 Nancy Seeger responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:35:32Z 2017-07-21T19:35:32Z Nancy Seeger http://m.getsatisfaction.com/people/8605226 https://www.gravatar.com/avatar/ec76f5dc372b5ccb35da965b2f2dc172?d=identicon&s=55&r=PG nancy_seeger_9e04anma9t0bq My small business number has been listed for several years and I do get a lot of robo calls. I block the numbers going through it every other day on the system. It is at best a bandaid solution but unfortunately once they know your number is verified, they keep calling with yet new spoofed numbers. Blocking is only a temporary solution. I used to report to the FCC but I get two new robo calls a day, more if I don't block them, it isn't practical since sometimes they are spoofed with someone's real telephone number (found that out one time trying to call back to see what it was.)&nbsp; 2 http://m.getsatisfaction.com/topics/6608494/replies/18820538 http://m.getsatisfaction.com/topics/6608494 18820538 RCUserSince2007 responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:44:49Z 2017-07-21T19:44:49Z RCUserSince2007 http://m.getsatisfaction.com/people/9049704 https://www.gravatar.com/avatar/9ddaa10be61a273257cae8aaaf64f4a3?d=identicon&s=55&r=PG rcuser If anyone feels there is nothing that can be done, clearly they don't know how&nbsp;nomorobo or services like it work. &nbsp;It's all about dollars and cents. &nbsp;It costs time and money to answer robocalls - currently we're often experiencing 1 per work hour. &nbsp;Ultimately, that increases our cost for phone service. &nbsp;If that accumulates to exceed the cost/benefit advantages of using RC, we'll change providers. &nbsp;If enough customers leave to make it cost/benefit advantageous for RC to offer a solution, they will. &nbsp;It's just unsettling and unfortunate there ARE solutions to this problem, it's just RC doesn't want to offer it... I suspect they're developing their own solution, and if they offered access from another provider, then they couldn't use otherwise 'proprietary methods' unless they purportedly developed them 'on their own' and independently from those providers. 3 http://m.getsatisfaction.com/topics/6608494/replies/18820561 http://m.getsatisfaction.com/topics/6608494 18820561 Mike Bruns responded to "Provide an option for blocking robo dialers and caller ID spoofers." 2017-07-21T19:50:36Z 2017-07-21T19:50:36Z Mike Bruns http://m.getsatisfaction.com/people/3603981 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8956893/HsTZSDw4avx_medium.gif mikebruns The only solution I have seen that works effectively is to play a welcome message "Thank you for calling company X. &nbsp;Please press 1 to be connected to a representative". &nbsp;The bots and spammers don't hit 1.<br /><br />Although I do like this guy's approach: &nbsp;<a href="https://www.youtube.com/watch?v=EzedMdx6QG4" rel="nofollow" target="_blank">https://www.youtube.com/watch?v=EzedMdx6QG4</a> 3