http://m.getsatisfaction.com/topics/6634822 Call queue: Send Group Voicemail to multiple Extensions 2018-09-11T20:28:20Z 2015-04-27T22:45:30Z 6634822 http://m.getsatisfaction.com/topics/6634822 6634822 Call queue: Send Group Voicemail to multiple Extensions 2018-09-11T20:28:20Z 2015-04-27T22:45:30Z Richard http://m.getsatisfaction.com/people/7506421 https://www.gravatar.com/avatar/ce79423cc5fc436a1e1557dda7f2d2f0?d=identicon&s=55&r=PG richard_7200398 Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. &nbsp;Some users may not have access to email when in remote locations such as mines. idea 33 26 36 comment call queue http://m.getsatisfaction.com/topics/6634822/replies/15636573 http://m.getsatisfaction.com/topics/6634822 15636573 Mike responded to "Call queue: Send Group Voicemail to multiple Extensions" 2015-04-28T15:16:51Z 2015-04-28T15:16:51Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Thanks for submitting this feature request!&nbsp; 0 http://m.getsatisfaction.com/topics/6634822/replies/16506752 http://m.getsatisfaction.com/topics/6634822 16506752 HARE responded to "Call queue: Send Group Voicemail to multiple Extensions" 2016-01-12T16:49:44Z 2016-01-12T16:49:44Z HARE http://m.getsatisfaction.com/people/7981986 https://www.gravatar.com/avatar/1d78430e3ceb8adf2eee9197110416f6?d=identicon&s=55&r=PG hare_7667114 +1<br /><br />This would be extremely valuable to us so we can inform employees. &nbsp;Especially during weather and contingencies. 1 http://m.getsatisfaction.com/topics/6634822/replies/18341301 http://m.getsatisfaction.com/topics/6634822 18341301 Jimmy Ngo responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-01-27T23:45:48Z 2017-01-27T23:45:48Z Jimmy Ngo http://m.getsatisfaction.com/people/8916079 https://www.gravatar.com/avatar/b30698cb0af0c39a11673ca6925c3209?d=identicon&s=55&r=PG jimmy_ngo Yes how can we set call queue voicemails to be sent to multiple extensions? 0 http://m.getsatisfaction.com/topics/6634822/replies/18342655 http://m.getsatisfaction.com/topics/6634822/replies/18341301 18342655 Luke responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-01-28T20:10:29Z 2017-01-28T20:10:29Z Luke http://m.getsatisfaction.com/people/8628645 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11070944/ringcentralavatar_medium.png ringcentral_luke If you would like to have voicemails sent to multiple people, currently the only way is to have multiple email addresses listed in the notification settings for the queue. Go to the queue and select "Messages &amp; Notifications", then select "Notification"s at the bottom of the list. There you can input up to 240 characters of email addresses separated by semicolons. <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1543980/RackMultipart20170128-121057-2cve64-call_queue_notiifications_inline.png?1485633947" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1543980/RackMultipart20170128-121057-2cve64-call_queue_notiifications_inlinepng1485633947" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1543982/RackMultipart20170128-6646-mxsp9a-add_email_to_call_queue_notifications_inline.png?1485633988" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1543982/RackMultipart20170128-6646-mxsp9a-add_email_to_call_queue_notifications_inlinepng1485633988" /><br /><b></b>There's some more information on this feature on the page <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-your-Extension-s-Notification-Settings" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-your-Extension-s-Notification-Settings">Editing a User's Messages &amp; Notifications Settings through the RingCentral Online account</a></u></b>. 2 http://m.getsatisfaction.com/topics/6634822/replies/18527328 http://m.getsatisfaction.com/topics/6634822 18527328 Bello responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-03-24T18:20:57Z 2017-03-24T18:20:57Z Bello http://m.getsatisfaction.com/people/9010416 https://www.gravatar.com/avatar/425ea5dc9dd9200c9292a0767b472d2c?d=identicon&s=55&r=PG bello_3i3qnkz6qs0yv is it possible to have the voicemail sent to the user's mailbox instead of being emailed to them? 0 http://m.getsatisfaction.com/topics/6634822/replies/18527779 http://m.getsatisfaction.com/topics/6634822/replies/18527328 18527779 Mike responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-03-24T20:56:59Z 2017-03-24T20:56:59Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer They system already does this. As a User, just click <b>Messages &gt; Inbox</b> and you'll see the playback icon shown below. <br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1572486/RackMultipart20170324-4985-1drxfzt-1_inline.png?1490388987" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1572486/RackMultipart20170324-4985-1drxfzt-1_inline.png?1490388987" /> 0 http://m.getsatisfaction.com/topics/6634822/replies/18527803 http://m.getsatisfaction.com/topics/6634822 18527803 Bello responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-03-24T21:06:57Z 2017-03-24T21:06:57Z Bello http://m.getsatisfaction.com/people/9010416 https://www.gravatar.com/avatar/425ea5dc9dd9200c9292a0767b472d2c?d=identicon&s=55&r=PG bello_3i3qnkz6qs0yv i'm not sure i set it up correctly then. &nbsp;i created a message only extension and added email addresses as message notfications. &nbsp;what i would like to do is leave one voicemail to multiple extensions simultaneously. 0 http://m.getsatisfaction.com/topics/6634822/replies/18528806 http://m.getsatisfaction.com/topics/6634822/replies/18527803 18528806 Luke responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-03-25T14:37:59Z 2017-03-25T14:37:59Z Luke http://m.getsatisfaction.com/people/8628645 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11070944/ringcentralavatar_medium.png ringcentral_luke This is not something the accounts can do currently, you can only select one recipient for voicemail on each extension. The only way around this would be inputting multiple addresses in the email notification option or providing multiple people the login information for an extension. <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1572842/RackMultipart20170325-119054-pbftxz-set_message_recipient_inline.png?1490452502" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1572842/RackMultipart20170325-119054-pbftxz-set_message_recipient_inlinepng1490452502" /><br />There is a bit more information on Messages &amp; Notifications settings on our <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Messages-and-Notifications-Overview" rel="nofollow" target="_blank" title="Link https//successringcentralcom/articles/RC_Knowledge_Article/5-10-Messages-and-Notifications-Overview">Messages &amp; Notifications Overview page</a></u></b>.<br /><br />If the feature to send a voicemail to multiple extensions would be valuable to you, you can vote for this idea by clicking the "♡ vote" button in the top of this page. 0 http://m.getsatisfaction.com/topics/6634822/replies/18720183 http://m.getsatisfaction.com/topics/6634822 18720183 James Himstedt responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-06-08T02:03:28Z 2017-06-08T02:03:28Z James Himstedt http://m.getsatisfaction.com/people/2870942 https://www.gravatar.com/avatar/624d80e80aa3f67167d33448da4394b8?d=identicon&s=55&r=PG james_himstedt I am surprised that multiple desktop phones (and voicemail boxes) can't be notified of a message waiting in a general mailbox or a message only extension. I need all my staff to see when their is a message waiting in mailbox that anyone can take care of. 4 http://m.getsatisfaction.com/topics/6634822/replies/18721080 http://m.getsatisfaction.com/topics/6634822 18721080 Chris Duquette responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-06-08T13:09:50Z 2017-06-08T13:09:50Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette yes being able to send to multiple emails is great, but having them physically visible at multiple phones would be great.&nbsp; 2 http://m.getsatisfaction.com/topics/6634822/replies/18930537 http://m.getsatisfaction.com/topics/6634822 18930537 Scott McDonnell responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-09-06T18:09:00Z 2017-09-06T18:09:00Z Scott McDonnell http://m.getsatisfaction.com/people/9276266 https://www.gravatar.com/avatar/4d70ecfc371dd26eeb55f87805e4641f?d=identicon&s=55&r=PG scott_mcdonnell_hkxayzuphi5il Group Mailboxes has always been a feature from physical PBX systems like Avaya IP Office. The Desktop phones can display messages waiting indicators from multiple users that are apart of these groups. This simple feature is a show stopper for alot of businesses coming from Avaya or Nortel systems.<br /><br />Ring central please add this feature! 6 http://m.getsatisfaction.com/topics/6634822/replies/18936142 http://m.getsatisfaction.com/topics/6634822 18936142 Preston Tollinger responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-09-08T18:07:08Z 2017-09-08T18:07:08Z Preston Tollinger http://m.getsatisfaction.com/people/9278463 https://www.gravatar.com/avatar/56eaf22793c39eb17ec8a227d68d994a?d=identicon&s=55&r=PG preston_tollinger_kum766rum0wi6 Having a way for everyone in the call group to access the voicemails and "claim" them would be very helpful. Basically, tell the other team memebers "I got this". &nbsp;This would also be great if extended to txt support to work the same way for incoming txt's that can be claimed.&nbsp; 4 http://m.getsatisfaction.com/topics/6634822/replies/18961622 http://m.getsatisfaction.com/topics/6634822 18961622 Joshua Ashley responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-09-20T08:26:13Z 2017-09-20T08:26:13Z Joshua Ashley http://m.getsatisfaction.com/people/9297447 https://graph.facebook.com/v2.0/1922463907768844/picture?type=normal joshua_ashley This would be a very useful feature for us. For example, we have multiple agents who handle order inquiry requests. Ideally, these agents would be able to log in to a shared voicemail box so we know who is handling what call. Definitely an upvote from us on this feature! 2 http://m.getsatisfaction.com/topics/6634822/replies/19020549 http://m.getsatisfaction.com/topics/6634822 19020549 Phone 1 responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-10-15T03:10:09Z 2017-10-15T03:10:09Z Phone 1 http://m.getsatisfaction.com/people/9338714 https://www.gravatar.com/avatar/7d1fa4fc5923eaf75143a917402a19ef?d=identicon&s=55&r=PG phone_1 Can't believe this has not been incorporated yet. As another user indicated, the is a show stopping feature for enterprises coming over from just about any other major phone provider.&nbsp; I personally regret implementing RC on account of this alone, everything else being just fine.&nbsp; Please consider this for the roadmap in the very near feature.&nbsp; 2 http://m.getsatisfaction.com/topics/6634822/replies/19154347 http://m.getsatisfaction.com/topics/6634822 19154347 Wightbyte Computers responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-12-11T12:05:04Z 2017-12-11T12:05:04Z Wightbyte Computers http://m.getsatisfaction.com/people/9429143 https://www.gravatar.com/avatar/3e1187735025d01a2e5195d2b7eac301?d=identicon&s=55&r=PG wightbyte_computers Agree fully with other users, this is something that would not only be useful but really surprised that Ring Central can't already do, as it seems such a basic and essential feature which is missing. Might need to look around to find another service which does offer this. 3 http://m.getsatisfaction.com/topics/6634822/replies/19154443 http://m.getsatisfaction.com/topics/6634822 19154443 Chris Duquette responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-12-11T13:10:42Z 2017-12-11T13:10:42Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette having the voicemail at multiple phones would be nice, also having the email wav file sent to multiple emails would also be helpful (unless you can just add a comma between emails in notifications to make that part happen) 1 http://m.getsatisfaction.com/topics/6634822/replies/19154559 http://m.getsatisfaction.com/topics/6634822/replies/19154443 19154559 Luke responded to "Call queue: Send Group Voicemail to multiple Extensions" 2017-12-11T13:36:49Z 2017-12-11T13:36:49Z Luke http://m.getsatisfaction.com/people/8628645 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11070944/ringcentralavatar_medium.png ringcentral_luke Good instinct Chris. You can add up to 240 characters of email addresses, separated by semicolons, to the notification settings. 0 http://m.getsatisfaction.com/topics/6634822/replies/19240565 http://m.getsatisfaction.com/topics/6634822/replies/19154443 19240565 VoicemailsForAll? responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-01-15T03:41:48Z 2018-01-15T03:41:48Z VoicemailsForAll? http://m.getsatisfaction.com/people/9485044 https://www.gravatar.com/avatar/623c8ab9ff495e36bf0112e37f679a29?d=identicon&s=55&r=PG dion_roy But as I understand it, this is just for the notification. The actual voicemail isn't emailed in the notification email- so you would still need to log in. Is that still the case?&nbsp; I need either to have a Voicemail go to multiple extensions, OR, have it go to one email that includes the actual content of the message in wav or mp3 form. Is there really no way to do this? 0 http://m.getsatisfaction.com/topics/6634822/replies/19241157 http://m.getsatisfaction.com/topics/6634822/replies/19154443 19241157 Chris Duquette responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-01-15T13:31:49Z 2018-01-15T13:31:49Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette thats the way it looks to me as well, the notice of a voicemail will be send to multiple people but the actual message is only at 1 place. hopefully someone can straighten this out for us. 0 http://m.getsatisfaction.com/topics/6634822/replies/19241422 http://m.getsatisfaction.com/topics/6634822/replies/19154443 19241422 Saadet - Community Support responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-01-15T15:21:07Z 2018-01-15T15:21:07Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift If you do not have HIPAA enabled on your account, you can specify to have the attached voicemail sent in the email.<br /><br />Under <b>Messages &amp; Notifications</b> select <b>Settings </b>-&gt; <b>Edit </b>(under Notifications)&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1692928/23846-nupo4b_inline.png?1516029573" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1692928/23846-nupo4b_inline.png?1516029573" /><br />Select <b>Customize Notifications</b><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1692929/27171-tbvsj1_inline.png?1516029617" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1692929/27171-tbvsj1_inline.png?1516029617" /><br />Make sure to check the box above - this will include the attached voicemail in the email to your multiple recipients.&nbsp; 1 http://m.getsatisfaction.com/topics/6634822/replies/19288551 http://m.getsatisfaction.com/topics/6634822 19288551 John Graham responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-02-01T22:06:09Z 2018-02-01T22:06:09Z John Graham http://m.getsatisfaction.com/people/9516109 https://www.gravatar.com/avatar/05057f4ff9433afae8e1b587c4147a15?d=identicon&s=55&r=PG john_graham_ivg3azh2pp0z8 Not only do we need to have multiple extensions have access to a group mailbox, we need to have notification appear on the phone itself.&nbsp; This is a PHONE SYSTEM, not an email system.&nbsp; In addition to this feature on Nortel and Avaya, it was also readily available on Inter-tel/MiTel. I'm shocked I can't have that feature on what is supposed to be a business class system.&nbsp; It's clearly not there yet, as it can't even stand up to decades old systems. 3 http://m.getsatisfaction.com/topics/6634822/replies/19293806 http://m.getsatisfaction.com/topics/6634822 19293806 A I responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-02-04T06:38:45Z 2018-02-04T06:38:45Z A I http://m.getsatisfaction.com/people/9519736 https://www.gravatar.com/avatar/4a44111164d146e5e1c3c9a7f6fbeba7?d=identicon&s=55&r=PG alex_ismail_38c916jbglfex This is critically important for our business. I have up-voted. Please implement this ASAP. I cannot believe all my agents cannot share/retrieve messages from a main call line VM box from their RingCentral phone Apps. 3 http://m.getsatisfaction.com/topics/6634822/replies/19294734 http://m.getsatisfaction.com/topics/6634822/replies/19288551 19294734 Scott McDonnell responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-02-04T19:44:58Z 2018-02-04T19:44:58Z Scott McDonnell http://m.getsatisfaction.com/people/9276266 https://www.gravatar.com/avatar/4d70ecfc371dd26eeb55f87805e4641f?d=identicon&s=55&r=PG scott_mcdonnell_hkxayzuphi5il Totally Agree, this is not an email system. To simply say check an email address is not acceptable. Many business that I see still use the phone as major communication tool, and in 2018 I just assume a Cloud based system can do everything an on premise system can do and more! 1 http://m.getsatisfaction.com/topics/6634822/replies/19296164 http://m.getsatisfaction.com/topics/6634822 19296164 Chris Duquette responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-02-05T14:12:53Z 2018-02-05T14:12:53Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette Can a board mod combine this with the other recent thread from this morning i believe these are asking for the same thing, and combine the votes so we can keep an accurate tally. Hopefully more people will also see this thread and comment and vote because having the message appear at multiple phones is available now on old school PBXs it should be here as well.&nbsp; 1 http://m.getsatisfaction.com/topics/6634822/replies/19296359 http://m.getsatisfaction.com/topics/6634822/replies/19296164 19296359 Scott McDonnell responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-02-05T15:17:23Z 2018-02-05T15:17:23Z Scott McDonnell http://m.getsatisfaction.com/people/9276266 https://www.gravatar.com/avatar/4d70ecfc371dd26eeb55f87805e4641f?d=identicon&s=55&r=PG scott_mcdonnell_hkxayzuphi5il Chris can you link the post here. Can't seem to find the thread you are referencing. thanks! 0 http://m.getsatisfaction.com/topics/6634822/replies/19558710 http://m.getsatisfaction.com/topics/6634822 19558710 James Blain responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-06-01T15:28:47Z 2018-06-01T15:28:47Z James Blain http://m.getsatisfaction.com/people/9654792 https://www.gravatar.com/avatar/d5fc9ecc90b559ab7ea7a9c9ffc8d407?d=identicon&s=55&r=PG james_blain_b67djt3x2c9z2 Can't believe that this has been a request for 3 years and hasn't been implemented yet! This is a basic must have feature for companies with shared voicemail boxes! 1 http://m.getsatisfaction.com/topics/6634822/replies/19580376 http://m.getsatisfaction.com/topics/6634822 19580376 Greg Phillips responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-06-13T14:51:10Z 2018-06-13T14:51:10Z Greg Phillips http://m.getsatisfaction.com/people/9693445 https://www.gravatar.com/avatar/218926afce8cda6e5f6e732a5164c277?d=identicon&s=55&r=PG greg_phillips_jcyhedls1noae I agree with James above. I am setting up a new RingCentral account and just got bit by this. It doesn't make any sense that you can't do this somehow. 0 http://m.getsatisfaction.com/topics/6634822/replies/19583360 http://m.getsatisfaction.com/topics/6634822 19583360 John Graham responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-06-14T21:03:54Z 2018-06-14T21:03:54Z John Graham http://m.getsatisfaction.com/people/9516109 https://www.gravatar.com/avatar/05057f4ff9433afae8e1b587c4147a15?d=identicon&s=55&r=PG john_graham_ivg3azh2pp0z8 Only thing I've been able to do to mitigate this issue (and that's the best I can say - mitigate), is to set up multiple email accounts to receive the message.&nbsp; It still doesn't get the message in everyone's message queue on the phone or in the Ring Central App, but at least they get an email. 0 http://m.getsatisfaction.com/topics/6634822/replies/19583518 http://m.getsatisfaction.com/topics/6634822 19583518 James Blain responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-06-14T22:42:24Z 2018-06-14T22:42:24Z James Blain http://m.getsatisfaction.com/people/9654792 https://www.gravatar.com/avatar/d5fc9ecc90b559ab7ea7a9c9ffc8d407?d=identicon&s=55&r=PG james_blain_b67djt3x2c9z2 That is what we do, but on Apple Mail the attachment doesn't work and the text is jumbled pretty bad so it's about worthless. 0 http://m.getsatisfaction.com/topics/6634822/replies/19750983 http://m.getsatisfaction.com/topics/6634822 19750983 Todd Dabbs responded to "Call queue: Send Group Voicemail to multiple Extensions" 2018-09-11T18:52:30Z 2018-09-11T18:52:30Z Todd Dabbs http://m.getsatisfaction.com/people/9780411 https://www.gravatar.com/avatar/fa11d776d8357e461336c41711c313e3?d=identicon&s=55&r=PG todd_dabbs I cannot fathom why this is still an issue after 3 years!&nbsp; I'm new to RC and am extremely frustrated by the lack of this very basic feature. 0