http://m.getsatisfaction.com/topics/6638670 Logging Users Out 2018-09-25T03:39:28Z 2015-05-01T01:54:51Z 6638670 http://m.getsatisfaction.com/topics/6638670 6638670 Logging Users Out 2018-09-25T03:39:28Z 2015-05-01T01:54:51Z SydSportsMed http://m.getsatisfaction.com/people/7498489 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10530742/FBLogo_medium.JPG sydsportsmed Some of our practitioners are notoriously bad at logging out of Front Desk. &nbsp;This has (at times) created an issue when others try to log-in and our licensed user limit has been reached. &nbsp;Is there any way for me, as the administrator, to log them out? idea 12 13 7 comment http://m.getsatisfaction.com/topics/6638670/replies/15647397 http://m.getsatisfaction.com/topics/6638670 15647397 Lin responded to "Logging Users Out" 2015-05-01T01:58:42Z 2015-05-01T01:58:42Z Lin http://m.getsatisfaction.com/people/7441173 https://www.gravatar.com/avatar/2251eb616cd1a61f41ebe0ff50e409c6?d=identicon&s=55&r=PG l_7135229 We have this problem as well.&nbsp; The only way I know of is to log in as them and close down Frontdesk.&nbsp;&nbsp; As administrator I keep everyone's log in on a Keepass program. 0 http://m.getsatisfaction.com/topics/6638670/replies/15647531 http://m.getsatisfaction.com/topics/6638670 15647531 Steven responded to "Logging Users Out" 2015-05-01T03:08:40Z 2015-05-01T03:08:40Z Steven http://m.getsatisfaction.com/people/7413176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970982/profile_medium.jpg steven_7107276 Hi Syd, <p>&nbsp;We understand that practitioners don’t always follow the policies of shutting down Front Desk when they are finished using it.</p> <p>&nbsp;If one of your practitioners are receiving a message when they attempt to log in because you have reached your user limit, you can go to <b>System Information</b>, select the <b>Network</b> tab, and click on <b>View Current Users</b></p><p><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1197084/RackMultipart20150501-9123-zaya60-1_inline.png?1430448773" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1197084/RackMultipart20150501-9123-zaya60-1_inlinepng1430448773" /><b><br /></b></p><p>This will give you a view of who is currently logged in and may help identify who you will need to log out.<br /></p><p><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1197088/RackMultipart20150501-16364-o2nsb9-Logins_inline.jpg?1430449625" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1197088/RackMultipart20150501-16364-o2nsb9-Logins_inlinejpg1430449625" /><br /></p><p>If you are using a terminal server environment, an admin user does have access to log individuals off, and you can take over a session to save data and log them off safely. For more information on this subject, we recommend consulting your IT technician.<br /></p> <p>&nbsp;I believe you are suggesting that you would like to be able to have a button from the <b>Front Desk Logins</b> screen so that you can log users out remotely. If there is interest, it is something we can consider however the reason why it isn’t already an existing feature is that we didn’t want to create a risk of a partially completed record or clinical note being lost.</p><p><br /></p><p></p> 2 http://m.getsatisfaction.com/topics/6638670/replies/15726601 http://m.getsatisfaction.com/topics/6638670 15726601 Julienne Locke responded to "Logging Users Out" 2015-05-25T03:57:24Z 2015-05-25T03:57:24Z Julienne Locke http://m.getsatisfaction.com/people/7462014 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10502447/10846355_10152486041510880_4733456314037287047_n_medium.jpg julienne_locke as a community based business our staff often work from home or remotely on devices. We also have this issue and would be interested to see this as a feature for users. &nbsp;I didnt know the above was an option and I think this is a good tool for us to see who is online however the ability to boot people off. Ie someone you know isnt using it as they are were logged in 4 days ago... 1 http://m.getsatisfaction.com/topics/6638670/replies/19592708 http://m.getsatisfaction.com/topics/6638670 19592708 Vital Core responded to "Logging Users Out" 2018-06-20T02:06:27Z 2018-06-20T02:06:27Z Vital Core http://m.getsatisfaction.com/people/8251715 https://www.gravatar.com/avatar/195f3e05fa0ebbdd869198c5ba8f9104?d=identicon&s=55&r=PG elizabeth_7936495 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.smartsoft.com.au/smartsoft/topics/users-2ecetxoa624jm" rel="nofollow" target="_blank">Users</a>.</em><br /><br /> Often we fall into the issue that a staff member has not logged out of smartsoft and then another user can't access the system. Based on the fact that I can't access computers that are in the clinic rooms when required to log out staff, this becomes an issue.&nbsp;<br />Can smartsoft look at adding in a function for the Practice Managers access only - to be able to see who is logged in and be able to override and log out someone that is not even in the building to allow access to staff that are. 0 http://m.getsatisfaction.com/topics/6638670/replies/19592769 http://m.getsatisfaction.com/topics/6638670 19592769 Sue Caldicott responded to "Logging Users Out" 2018-06-20T02:57:28Z 2018-06-20T02:57:28Z Sue Caldicott http://m.getsatisfaction.com/people/8898631 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10992175/996685_157904657933750_5366564340483180603_n_medium.jpg sue_caldicott we also have users from home - if they forget to log out it can cause an issue. surely we can have a function to log people out. it just needs to be a security setting i.e. the managers have access to it, not everyone 0 http://m.getsatisfaction.com/topics/6638670/replies/19592789 http://m.getsatisfaction.com/topics/6638670 19592789 Andrew Jenner responded to "Logging Users Out" 2018-06-20T03:12:48Z 2018-06-20T03:12:48Z Andrew Jenner http://m.getsatisfaction.com/people/8158664 https://www.gravatar.com/avatar/09a87dbe0cd79169606a5e4087ea0f3b?d=identicon&s=55&r=PG andrew_jenner An administrator access process to log-out users would be particularly helpful. Terminal server log-offs are an easy process, but only for a person that has administrator access to the server, they need to be physically present (for us anyway) and the IT know-how to do complete the task. This is a constant problem for us. 0 http://m.getsatisfaction.com/topics/6638670/replies/19593034 http://m.getsatisfaction.com/topics/6638670 19593034 Andrew responded to "Logging Users Out" 2018-06-20T07:06:37Z 2018-06-20T07:06:37Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 Hi All<br /><br />While we agree this functionality would be convenient in some circumstances, we do have concerns with the potential for data loss when forcefully closing the Front Desk program.&nbsp; It's not possible to save all pending data and even when it is possible it may unintentionally overwrite original (wanted) data.<br /><br />Our feeling at this time is that the best course of action is to access the machine, verify what is open on screen and log-out gracefully.&nbsp;&nbsp;<br /><br />We are playing around with a way to increase licenses in this case temporarily, but we are not sure where this will go. 0 http://m.getsatisfaction.com/topics/6638670/replies/19594856 http://m.getsatisfaction.com/topics/6638670 19594856 Kristina responded to "Logging Users Out" 2018-06-20T23:40:58Z 2018-06-20T23:40:58Z Kristina http://m.getsatisfaction.com/people/7428674 https://www.gravatar.com/avatar/807913e1d1815bf0af47fc368435aaeb?d=identicon&s=55&r=PG kristina_parnham That sounds like a good compromise.&nbsp; We have instances where staff forget to log off when going home, and we can then exceed our licences if another staff member is trying to access Front Desk remotely, particularly after hours or on a weekend when there is no one in the office to actually physically log off the offender! 0 http://m.getsatisfaction.com/topics/6638670/replies/19685673 http://m.getsatisfaction.com/topics/6638670 19685673 Sondra Locke responded to "Logging Users Out" 2018-08-08T23:52:06Z 2018-08-08T23:52:06Z Sondra Locke http://m.getsatisfaction.com/people/7426888 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10486067/photo_medium.jpg sondra_locke Is there a way that when someone has just pressed the padlock button - that then logs someone out? We often have a few people using the same computer in one of our treatment rooms - they are getting good at locking the computer but then they log in on their main computer and front desk still recognises the locked computer as being logged on and we exceed users - multiple times a day and we are spread across multiple locations so it's not always as simple as going into the room and shutting down front desk on that computer. 0 http://m.getsatisfaction.com/topics/6638670/replies/19685722 http://m.getsatisfaction.com/topics/6638670/replies/19685673 19685722 Timothy responded to "Logging Users Out" 2018-08-09T00:25:21Z 2018-08-09T00:25:21Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sondra. Thank you for bringing this to our attention. We do think this needs a solution so in the next upgrade release we're going to fast-track a change to free up a licence when a user selects the padlock icon in the toolbar. We believe this should solve this problem.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/6638670/replies/19685736 http://m.getsatisfaction.com/topics/6638670/replies/19685673 19685736 Sondra Locke responded to "Logging Users Out" 2018-08-09T00:35:34Z 2018-08-09T00:35:34Z Sondra Locke http://m.getsatisfaction.com/people/7426888 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10486067/photo_medium.jpg sondra_locke Awesome, thanks Timothy! 0 http://m.getsatisfaction.com/topics/6638670/replies/19772828 http://m.getsatisfaction.com/topics/6638670/replies/19685673 19772828 Timothy responded to "Logging Users Out" 2018-09-25T03:39:28Z 2018-09-25T03:39:28Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sondra. Thank you again for your feedback. We have implemented your suggestion in Front Desk v18.2.0. Software upgrades can be downloaded at <a href="http://www.smartsoft.com.au/support" rel="nofollow" title="Link: http://www.smartsoft.com.au/support">www.smartsoft.com.au/support</a> 0