http://m.getsatisfaction.com/topics/6650982 UK text messaging 2018-08-14T17:40:22Z 2015-05-13T17:23:01Z 6650982 http://m.getsatisfaction.com/topics/6650982 6650982 UK text messaging 2018-08-14T17:40:22Z 2015-05-13T17:23:01Z Ashley Ballhatchet http://m.getsatisfaction.com/people/7533780 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10536170/10709_10155229357995634_4411116314538260960_n_medium.jpg ashley_ballhatchet I would really like to text my customers in the UK. Do you know when this feature might be available? idea 30 25 37 comment http://m.getsatisfaction.com/topics/6650982/replies/15690148 http://m.getsatisfaction.com/topics/6650982 15690148 Kim responded to "UK text messaging" 2015-05-13T20:32:19Z 2015-05-13T20:32:19Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom Ashley, &nbsp;<br /><br />There is&nbsp;only international&nbsp;<b>internal </b>messaging ext-to-ext via softphone / smartphone mobile app.&nbsp;<br /><br />Kim 0 http://m.getsatisfaction.com/topics/6650982/replies/15690183 http://m.getsatisfaction.com/topics/6650982 15690183 Ashley Ballhatchet responded to "UK text messaging" 2015-05-13T20:40:54Z 2015-05-13T20:40:54Z Ashley Ballhatchet http://m.getsatisfaction.com/people/7533780 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10536170/10709_10155229357995634_4411116314538260960_n_medium.jpg ashley_ballhatchet I know this already. Do you know when the feature I am looking for might be available? 0 http://m.getsatisfaction.com/topics/6650982/replies/15690571 http://m.getsatisfaction.com/topics/6650982/replies/15690183 15690571 Mike responded to "UK text messaging" 2015-05-13T22:31:35Z 2015-05-13T22:31:35Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Hi Ashley, &nbsp; The UK market still fairly new for RingCentral so our Product Team is still ramping things up there. We don't have an ETA for this yet but at some point the UK and US products should be very similar unless there are certain restrictions that we have to comply with.&nbsp;<br /><br />Mike&nbsp; 1 http://m.getsatisfaction.com/topics/6650982/replies/15690829 http://m.getsatisfaction.com/topics/6650982 15690829 Mike responded to "UK text messaging" 2015-05-14T00:14:13Z 2015-05-14T00:14:13Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer There are several differences besides sms messaging. If you wish to compare US and UK plans you can view these two pages.&nbsp;<br /><br /><a href="http://www.ringcentral.com/office/plansandpricing.html" rel="nofollow" target="_blank">http://www.ringcentral.com/office/plansandpricing.html</a>&nbsp; US<br /><br /><a href="http://www.ringcentral.co.uk/office/plansandpricing_b.html" rel="nofollow">http://www.ringcentral.co.uk/office/plansandpricing_b.html</a>&nbsp; UK 0 http://m.getsatisfaction.com/topics/6650982/replies/16296458 http://m.getsatisfaction.com/topics/6650982 16296458 Kim responded to "UK text messaging" 2015-11-06T16:42:17Z 2015-11-06T16:42:17Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom Please&nbsp;<b>VOTE</b> this topic in the&nbsp;<i>upper right corner</i> if you would like to request SMS to be added to UK Accounts. 4 http://m.getsatisfaction.com/topics/6650982/replies/16987911 http://m.getsatisfaction.com/topics/6650982 16987911 Lavanda Sales responded to "UK text messaging" 2016-06-24T09:23:03Z 2016-06-24T09:23:03Z Lavanda Sales http://m.getsatisfaction.com/people/8308108 https://www.gravatar.com/avatar/cec8065ae6e305d2b7d884f87c89e334?d=identicon&s=55&r=PG lavanda_sales I would really need this feature too - not having SMS as a UK user does not work for our business... Is there any ETA on this as it was requested over a year ago? 2 http://m.getsatisfaction.com/topics/6650982/replies/17802302 http://m.getsatisfaction.com/topics/6650982 17802302 ebenezer adeosun responded to "UK text messaging" 2016-08-30T13:50:18Z 2016-08-30T13:50:18Z ebenezer adeosun http://m.getsatisfaction.com/people/8640595 https://www.gravatar.com/avatar/8f844e2209f896027d60bc67c6d57e58?d=identicon&s=55&r=PG ebenezer_adeosun <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-request-in-uk" rel="nofollow" target="_blank">SMS request in UK</a>.</em><br /><br /> 01233 510111 - I want to enable the SMS on my account 1 http://m.getsatisfaction.com/topics/6650982/replies/17802304 http://m.getsatisfaction.com/topics/6650982 17802304 Marco Oben responded to "UK text messaging" 2016-08-30T13:50:32Z 2016-08-30T13:50:32Z Marco Oben http://m.getsatisfaction.com/people/8218711 https://www.gravatar.com/avatar/5f887fbf957f84c808e985b768ef8d92?d=identicon&s=55&r=PG marco_oben <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-request" rel="nofollow" target="_blank">SMS Request</a>.</em> 0 http://m.getsatisfaction.com/topics/6650982/replies/18526759 http://m.getsatisfaction.com/topics/6650982 18526759 Andrew Bell responded to "UK text messaging" 2017-03-24T15:34:40Z 2017-03-24T15:34:40Z Andrew Bell http://m.getsatisfaction.com/people/9009805 https://www.gravatar.com/avatar/f92faf15ed541ac2cc53bc56a0dc0856?d=identicon&s=55&r=PG andrew_bell_4daywclh00615 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-uk-softphone" rel="nofollow" target="_blank">SMS UK SOFTPHONE</a>.</em><br /><br /> 1. UK<br /><br />Please can we have the SMS feature enabled please for UK customers for external numbers! <br /><br />Currently we receive a message saying "Your extension does not support external text messaging". 0 http://m.getsatisfaction.com/topics/6650982/replies/19025759 http://m.getsatisfaction.com/topics/6650982 19025759 iplicit responded to "UK text messaging" 2017-10-17T12:17:29Z 2017-10-17T12:17:29Z iplicit http://m.getsatisfaction.com/people/9342169 https://www.gravatar.com/avatar/87affbb3bfde3e992d5afe184accb2e8?d=identicon&s=55&r=PG iplicit <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-support-in-the-uk" rel="nofollow" target="_blank">SMS support in the UK</a>.</em><br /><br /> Enable SMS support in the UK. <br />From what I've seen the feature is enabled in other countries.<br />Even if limited in quantity (no of messages), this is a nice to have feature.&nbsp; 0 disappointed http://m.getsatisfaction.com/topics/6650982/replies/19031421 http://m.getsatisfaction.com/topics/6650982 19031421 Michael London responded to "UK text messaging" 2017-10-19T11:48:01Z 2017-10-19T11:48:01Z Michael London http://m.getsatisfaction.com/people/9345800 https://www.gravatar.com/avatar/64cb3df29714e56b82f1991a1e713237?d=identicon&s=55&r=PG michael_london_khxqxvncouwat This would be a very useful feature! I will be the first to sign up. 0 http://m.getsatisfaction.com/topics/6650982/replies/19250306 http://m.getsatisfaction.com/topics/6650982 19250306 Rupert Whitten responded to "UK text messaging" 2018-01-18T10:25:28Z 2018-01-18T10:25:28Z Rupert Whitten http://m.getsatisfaction.com/people/9491280 https://www.gravatar.com/avatar/940116c8c820e1104609cbd2b56dd815?d=identicon&s=55&r=PG rupert_whitten Hi - I notice this feature request was made 3 years ago, and it still isn't possible to send text messages outside of our company Ringcentral account.&nbsp; Do you have any update on when this might be available?&nbsp; Text messaging is a primary communication tool for us, and our team are reticent to use the app without it.&nbsp; Thanks 1 http://m.getsatisfaction.com/topics/6650982/replies/19252067 http://m.getsatisfaction.com/topics/6650982/replies/19250306 19252067 Saadet - Community Support responded to "UK text messaging" 2018-01-18T21:26:41Z 2018-01-18T21:26:41Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Rupert,<br /><br />Our Product Team is aware of this request and looking for a carrier. There is no ETA at this time but once I hear more I will be sure to update this thread. 1 http://m.getsatisfaction.com/topics/6650982/replies/19277250 http://m.getsatisfaction.com/topics/6650982 19277250 Andrzej Gruszeczka responded to "UK text messaging" 2018-01-29T05:44:53Z 2018-01-29T05:44:53Z Andrzej Gruszeczka http://m.getsatisfaction.com/people/9508904 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11220349/1545676_10203470475069061_5083163447559694180_n_medium.jpg andrzej_gruszeczka Hi I am also waiting for this feature and I agree. I have been told 3 years ago that this is coming to UK but so far nothing happened.<br />It is a little bit disappointing as silly apps like Ding Dong are offering SMS from landline number how come Ring Central can't sort this out??!!!<br />Bit Ridiculous :( 0 http://m.getsatisfaction.com/topics/6650982/replies/19277935 http://m.getsatisfaction.com/topics/6650982/replies/19277250 19277935 Saadet - Community Support responded to "UK text messaging" 2018-01-29T14:59:21Z 2018-01-29T14:59:21Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Andrzej, sorry for the frustration. At this time we are looking for a carrier in the UK who can work with us and our system. 0 http://m.getsatisfaction.com/topics/6650982/replies/19307677 http://m.getsatisfaction.com/topics/6650982/replies/15690183 19307677 Peter responded to "UK text messaging" 2018-02-09T11:26:09Z 2018-02-09T11:26:09Z Peter http://m.getsatisfaction.com/people/9440724 https://www.gravatar.com/avatar/1c21b82e3e95753009985ee84d9b6bdd?d=identicon&s=55&r=PG peter_evripidou I am reading this comment 3 years after it was written and it appears that the ability to send text messages to mobiles in the UK is still not available? 2 http://m.getsatisfaction.com/topics/6650982/replies/19308042 http://m.getsatisfaction.com/topics/6650982/replies/15690183 19308042 Elizabeth Anne responded to "UK text messaging" 2018-02-09T14:31:11Z 2018-02-09T14:31:11Z Elizabeth Anne http://m.getsatisfaction.com/people/9520757 https://www.gravatar.com/avatar/eb1f2ea3b7d9b949cf8564f38521f16d?d=identicon&s=55&r=PG elizabeth_anne_12tiugdur3xjl Yep :(<br /> I have the pay another company for a separate SMS number. 0 http://m.getsatisfaction.com/topics/6650982/replies/19314449 http://m.getsatisfaction.com/topics/6650982 19314449 Shoaib Aslam responded to "UK text messaging" 2018-02-12T16:15:36Z 2018-02-12T16:15:36Z Shoaib Aslam http://m.getsatisfaction.com/people/9494156 https://www.gravatar.com/avatar/204f9aa552bc4d55833032f7468ad192?d=identicon&s=55&r=PG shoaib_aslam_ntt7p0nry9si <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/receive-sms-on-my-ringcentral-number" rel="nofollow" target="_blank">Receive SMS on my Ringcentral number</a>.</em><br /><br /> We have been unable to sign into Google and as we submit forgot password it says the verification code will be sent to our telephone number which is actually a landline number registered with Ringcentral.<br /><br />Unfortunately since RC cannot retrieve SMS on their numbers this has meant we cannot log into Google, despite trying all other methods to retrieve the password from Google separately.<br /><br />Kurt Mackay in their support team confirmed that this feature was available in the US but not the UK which is very disappointing. Further disappointment is that I can see from the other threads that this feature has been requested by other users too, some which have requested this almost 4 years ago but the developers seem to have brushed this off.<br /><br />If this is not implemented then I guess we will have to disengege with RC, not that i think they care anyway. 0 disappointed http://m.getsatisfaction.com/topics/6650982/replies/19314489 http://m.getsatisfaction.com/topics/6650982/replies/19314449 19314489 Jan Ferguson, Channel Partner responded to "UK text messaging" 2018-02-12T16:27:55Z 2018-02-12T16:27:55Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 I don't know if this will work the same way in the UK but there are usually several options in order to reset/recover your Google account password. One of them is always email since not everyone has a cellphone with SMS.<br /><br />Try this link:<br /><a href="https://support.google.com/mail/answer/41078?hl=en" rel="nofollow" title="Link: https://support.google.com/mail/answer/41078?hl=en">https://support.google.com/mail/answer/41078?hl=en</a> 1 http://m.getsatisfaction.com/topics/6650982/replies/19423096 http://m.getsatisfaction.com/topics/6650982/replies/15690183 19423096 Mike responded to "UK text messaging" 2018-03-28T09:28:33Z 2018-03-28T09:28:33Z Mike http://m.getsatisfaction.com/people/891001 https://www.gravatar.com/avatar/c2cf89ca5a31c3339d7d2b6e82c6124d?d=identicon&s=55&r=PG mike_617027 So, in the world of IT, 3 Years is 'Fairly new'. You couldn't make it up! 0 http://m.getsatisfaction.com/topics/6650982/replies/19530322 http://m.getsatisfaction.com/topics/6650982 19530322 Kris responded to "UK text messaging" 2018-05-18T09:25:41Z 2018-05-18T09:25:41Z Kris http://m.getsatisfaction.com/people/9500248 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11217333/photo_medium.jpg kristopher_heck When will UK text messaging be available? &nbsp;<br /><br />We need client facing, archivable texting our UK business.<br /><br />Thank you. 0 http://m.getsatisfaction.com/topics/6650982/replies/19531207 http://m.getsatisfaction.com/topics/6650982/replies/19530322 19531207 Saadet - Community Support responded to "UK text messaging" 2018-05-18T17:14:24Z 2018-05-18T17:14:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Kris,<br /><br />Sorry, I don't have an ETA for this. I believe we are still looking for a carrier in the UK. If I hear anything new, I'll update this thread 0 http://m.getsatisfaction.com/topics/6650982/replies/19624658 http://m.getsatisfaction.com/topics/6650982 19624658 Peter Jarret responded to "UK text messaging" 2018-07-06T14:56:49Z 2018-07-06T14:56:49Z Peter Jarret http://m.getsatisfaction.com/people/9625674 https://www.gravatar.com/avatar/61ebd7f920db7d60a4af4ac89ff079ab?d=identicon&s=55&r=PG peter_jarret We would like to have SMS notifications to our staff so that they can be alerted to important events (e.g. missed calls).&nbsp; Is there progress on finding a UK carrier? 1 http://m.getsatisfaction.com/topics/6650982/replies/19628919 http://m.getsatisfaction.com/topics/6650982 19628919 Peter responded to "UK text messaging" 2018-07-09T18:09:53Z 2018-07-09T18:09:53Z Peter http://m.getsatisfaction.com/people/9440724 https://www.gravatar.com/avatar/1c21b82e3e95753009985ee84d9b6bdd?d=identicon&s=55&r=PG peter_evripidou <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/uk-text-messaging-to-mobiles-not-available" rel="nofollow" target="_blank">UK text messaging to mobiles not available</a>.</em><br /><br /> Related case reference number:&nbsp; 06765978<br /><br /><br />It appears that text messaging to mobiles in the UK is not available via the RingCentral desktop or mobile app although it has been on the agenda for some time.<br /><br />We are a strong proponent of this feature as it is a key success factor in our business.<br /><br />We are a mortgage broker business in the UK and we have around 17 users currently with the prospect of adding all of our staff worldwide.<br /><br />Among other things, we progress and facilitate mortgage loans and insurance on behalf of our clients and as a result timely communication is key.&nbsp; For example, there may be an urgent need to provide a document.<br /><br />Phone calls do not always get answered and emails do not always reach our customers in time with the result being that they may miss deadlines or target dates.&nbsp; We find that a combination of phone calls, texting their mobile, and emails is the answer and our customers have often shown their appreciation in this regard.<br /><br />We currently use other third party products such as Skype to send these text messages with the result being that it does not look very professional.&nbsp; We'd rather manage everything via an 'integral and coherent' system which can be used for consistency, tracking and effectiveness.<br /><br />Thank you for the opportunity to submit our ideas and make them known to others.<br /><br />Peter Evripidou 0 http://m.getsatisfaction.com/topics/6650982/replies/19684531 http://m.getsatisfaction.com/topics/6650982/replies/19624658 19684531 Saadet - Community Support responded to "UK text messaging" 2018-08-08T14:08:55Z 2018-08-08T14:08:55Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Sorry for the delayed response, Peter. I have not heard anything new on this :( 1 http://m.getsatisfaction.com/topics/6650982/replies/19684579 http://m.getsatisfaction.com/topics/6650982/replies/19624658 19684579 Peter responded to "UK text messaging" 2018-08-08T14:25:17Z 2018-08-08T14:25:17Z Peter http://m.getsatisfaction.com/people/9440724 https://www.gravatar.com/avatar/1c21b82e3e95753009985ee84d9b6bdd?d=identicon&s=55&r=PG peter_evripidou Thanks for the update! Do you know if there are any plans for the future? Cheers 0 http://m.getsatisfaction.com/topics/6650982/replies/19695684 http://m.getsatisfaction.com/topics/6650982/replies/19624658 19695684 Saadet - Community Support responded to "UK text messaging" 2018-08-14T17:40:22Z 2018-08-14T17:40:22Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Peter, last I knew we ran into a snag with finding a carrier. I've been trying to receive new updates from our Product Team but haven't hear back yet :( If they do get back to me, I'll update you guys! 0