http://m.getsatisfaction.com/topics/6825542 Why won't my Rock Speaker Bluetooth keep a charge? 2018-06-12T15:28:45Z 2015-11-03T18:29:42Z 6825542 http://m.getsatisfaction.com/topics/6825542 6825542 Why won't my Rock Speaker Bluetooth keep a charge? 2018-06-12T15:28:45Z 2015-11-03T18:29:42Z Merle Bach http://m.getsatisfaction.com/people/7847806 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10678203/photo_medium.jpg merle_bach my rock speaker doesnt take a charge. works when plug in question complete 10 8 4 comment http://m.getsatisfaction.com/topics/6825542/replies/16285535 http://m.getsatisfaction.com/topics/6825542 16285535 Chris D responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2015-11-03T21:17:42Z 2015-11-03T21:17:42Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello, <br /><br /> Thanks for the post. I'd like to help and point you in the right direction. It sounds like you may need to replace your battery. Part inquiries are not handled here on the forum. For information on parts, simply contact our Parts Department. If you live in the US, you can reach them at 401-658-3131 ext. 1407. If you wish to reach the Parts Department by email, contact them at <a href="mailto:parts@inmusicbrands.com" rel="nofollow">parts@inmusicbrands.com</a>. I hope this helps! 0 http://m.getsatisfaction.com/topics/6825542/replies/16287778 http://m.getsatisfaction.com/topics/6825542/replies/16285535 16287778 Merle Bach responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2015-11-04T14:18:02Z 2015-11-04T14:18:02Z Merle Bach http://m.getsatisfaction.com/people/7847806 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10678203/photo_medium.jpg merle_bach but it has never been used?????? 0 http://m.getsatisfaction.com/topics/6825542/replies/16294826 http://m.getsatisfaction.com/topics/6825542 16294826 Katie MacDonald responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2015-11-06T02:35:30Z 2015-11-06T02:35:30Z Katie MacDonald http://m.getsatisfaction.com/people/7852956 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10680318/photo_medium.jpg katie_macdonald_7546386 my ion speaker works when plugged in but dies as soon as its unplugged any way this can be fixed?? 0 http://m.getsatisfaction.com/topics/6825542/replies/16296529 http://m.getsatisfaction.com/topics/6825542/replies/16294826 16296529 Chris D responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2015-11-06T16:56:02Z 2015-11-06T16:56:02Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello Katie, <br /><br /> Same thing, it could be your battery. Contact support as I posted above to further assist you. 0 http://m.getsatisfaction.com/topics/6825542/replies/16932325 http://m.getsatisfaction.com/topics/6825542 16932325 Kevin Hogan responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2016-06-02T15:04:17Z 2016-06-02T15:04:17Z Kevin Hogan http://m.getsatisfaction.com/people/8269531 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10837269/photo_medium.jpg kevin_hogan_7954295 I just got off the phone with support trying to get replacement batteries and was told that the battery is not a user replaceable part. I would have to purchase 2 new speakers at $60.00 a speaker. I purchased the pair of speakers over a year ago so the option to have them replaced under warranty does not apply. <br /><br /> I did everything I was supposed to do while storing them, but neither will hold a charge. I am able to open the bottom of the speaker and remove the old battery, but I am not able to order the replacement. <br /><br /> It is amazing that if I purchased any of the following: <br /> BLOCK ROCKER BLUETOOTH iPA56B <br /> BLOCK ROCKER BLUETOOTH iPA56C <br /> BLOCK ROCKER IPA76C <br /> EXPLORER IPA76S <br /> BLOCK PARTY IPA22P <br /> BLOCK PARTY LIVE IPA25P <br /> ROAD WARRIOR IPA27 <br /> WORLD ROCKER IPA56W <br /> BLOCK ROCKER AM/FM IPA16 <br /> BLOCK ROCKER BLUETOOTH iPA56 <br /> BLOCK ROCKER IPA56D <br /> BLOCK ROCKER iPA76A <br /> TAILGATER AM/FM IPA17 <br /> TAILGATER BLUETOOTH iPA57 <br /> TAILGATER IPA77 <br /> JOB ROCKER iPA30 <br /> TAILGATER ACTIVE iPA30A <br /> EXPLORER BLUETOOTH iPA23 <br /> EXPLORER BLUETOOTH M2 iPA23B <br /> ROAD RIDER IPA29 <br /><br /> I would be able to order a replacement battery for $19.99 (Sealed Lead Acid Battery - 12V 5aH and 12V 7aH) from ION Audio's website <a href="http://www.ionaudio.com/products/details/Sealed-gel-lead-acid-battery" rel="nofollow">http://www.ionaudio.com/products/deta...</a>, but not the Sealed Lead Acid Battery - 12V 2.3AH for the Rock Speakers. <br /><br /> $40.00 versus $120.00 dollars, amazing. Both speakers work while plugged in. Let's throw away working speakers and purchase new just to replace the battery....priceless. <br /><br /> I will let anyone know to run, very quickly, away from any product from ION audio if this is how they think the best way to repair products that just need a replacement part. <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1426676/tl1223battery.jpg?1464879746" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1426676/tl1223battery_inline.jpg?1464879746" /></a> 0 frustrated and very very sad http://m.getsatisfaction.com/topics/6825542/replies/18305112 http://m.getsatisfaction.com/topics/6825542/replies/16294826 18305112 Corey Baldwin responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2017-01-15T21:04:43Z 2017-01-15T21:04:43Z Corey Baldwin http://m.getsatisfaction.com/people/8894806 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10990595/photo_medium.jpg corey_baldwin_iibkniwrbbkfs I had the same problem. Since mine was just a couple of days out of warranty, I opened it up and found that the internal battery charger circuit will not charge the battery if the voltage of the battery drops too low. I could see this behavior when I hooked my multi-meter up to it and watched the voltage jump to 14 volts then immediately drop to the voltage of the battery which was 1 volt. The voltage should be 12 volts. <br /> I put mine on a car battery charger for about 3 to 4 minutes at 10 amps. That's pretty high amps for this small battery, that's why I didn't leave it on very long. I then checked it with a multi-meter so see if it was holding the voltage. It did. I then put the battery back into the rock speaker and the internal charger started to charge it again as verified by my multi-meter. 0 http://m.getsatisfaction.com/topics/6825542/replies/19543217 http://m.getsatisfaction.com/topics/6825542/replies/16285535 19543217 Gary Wilson responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2018-05-24T18:09:55Z 2018-05-24T18:09:55Z Gary Wilson http://m.getsatisfaction.com/people/9672910 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11278016/photo_medium.jpg gary_wilson_c2y7faao94xwk Same problem, mine were new, and wouldn’t charge right out of the box, but they work plugged in 0 http://m.getsatisfaction.com/topics/6825542/replies/19543231 http://m.getsatisfaction.com/topics/6825542/replies/16294826 19543231 Gary Wilson responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2018-05-24T18:15:21Z 2018-05-24T18:15:21Z Gary Wilson http://m.getsatisfaction.com/people/9672910 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11278016/photo_medium.jpg gary_wilson_c2y7faao94xwk My rock speakers are sealed, there is no access, to the battery 0 http://m.getsatisfaction.com/topics/6825542/replies/19543341 http://m.getsatisfaction.com/topics/6825542/replies/16294826 19543341 Bill R. responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2018-05-24T18:48:29Z 2018-05-24T18:48:29Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please contact your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a> for assistance. Their contact information is listed on that page.&nbsp; 0 http://m.getsatisfaction.com/topics/6825542/replies/19578464 http://m.getsatisfaction.com/topics/6825542/replies/16285535 19578464 Scott Williams responded to "Why won't my Rock Speaker Bluetooth keep a charge?" 2018-06-12T15:28:45Z 2018-06-12T15:28:45Z Scott Williams http://m.getsatisfaction.com/people/9692197 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11285827//platform/profilepic/_medium. scott_williams_90r3zg25z6k4k same problem with mine, I had to take the first pair back and get a new set and now the same thing. One charges, the other doesn't and since one doesn't work, neither work. 0