http://m.getsatisfaction.com/topics/6904448 SMS: Allow blocking of text messages 2018-10-31T20:50:19Z 2016-01-21T20:12:32Z 6904448 http://m.getsatisfaction.com/topics/6904448 6904448 SMS: Allow blocking of text messages 2018-10-31T20:50:19Z 2016-01-21T20:12:32Z Main Number http://m.getsatisfaction.com/people/8001493 https://www.gravatar.com/avatar/ea7a0454bf476cfa7b94179eaeba53a0?d=identicon&s=55&r=PG main_number_7686603 I was surprised to learn today that we do not have the ability to block a number that is using SMS to text me SPAM. &nbsp; All numbers that are blocked from voice should also be Blocked from sending text messages. Is omeone is only using SMS those #s should be blckable as well. question complete 16 13 6 comment http://m.getsatisfaction.com/topics/6904448/replies/16804197 http://m.getsatisfaction.com/topics/6904448 16804197 jeff linder responded to "SMS: Allow blocking of text messages" 2016-04-17T17:54:41Z 2016-04-17T17:54:41Z jeff linder http://m.getsatisfaction.com/people/8177966 https://www.gravatar.com/avatar/ecd75c860ace01df127c1854ec619882?d=identicon&s=55&r=PG jeff_linder Agree. I am receiving SMS spam and would like to block that number. Can't even report the number as a spammer. It should be blocked for all Ring Central customers. 0 http://m.getsatisfaction.com/topics/6904448/replies/16804438 http://m.getsatisfaction.com/topics/6904448 16804438 Jan Ferguson, Channel Partner responded to "SMS: Allow blocking of text messages" 2016-04-17T21:38:08Z 2016-04-17T21:38:08Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11332249/Jan6_medium.jpg jan_ferguson_5903260 You can block that number and it will stop the spam texts from that number. I have done that in the past and it worked. Just to verify it, before I posted this, I blocked my wife's cell phone and then sent a text to my RC digital line (the one I receive texts on). I did not receive that text, even after waiting over 10 minutes. <br /><br />I then unblocked her cell phone and sent a second text, with different wording to tell the difference, and it went through immediately. The other text has still to be received, even though it was sent over 15 minutes ago. Yet the second text was received immediately.<br /><br />Have you tested this yourself? It works for me and I recall this might have been brought up once before and my solution worked for them as well.<br /><br />If you want to block it from all your digital lines, simply block it in the Super Admin&nbsp; extension. 3 http://m.getsatisfaction.com/topics/6904448/replies/16807238 http://m.getsatisfaction.com/topics/6904448 16807238 Mike responded to "SMS: Allow blocking of text messages" 2016-04-18T19:06:33Z 2016-04-18T19:06:33Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Jan is correct. If you block a number, it should block texts/sms messages too. This page shows the steps to <b><a href="https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/7251" rel="nofollow" target="_blank" title="Link http//successringcentralcom/articles/en_US/RC_Knowledge_Article/7251">block a number from the Desktop App.&nbsp;</a><br /><br /></b>One minor change from the instructions is the location and appearance of the block button. It will now look like this.<br /><b><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1401230/13698-cfc4f1_inline.png?1461006386" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1401230/13698-cfc4f1_inline.png?1461006386" /></b><b><br /></b> 0 http://m.getsatisfaction.com/topics/6904448/replies/17066954 http://m.getsatisfaction.com/topics/6904448 17066954 TV Phone Lines responded to "SMS: Allow blocking of text messages" 2016-07-25T22:15:47Z 2016-07-25T22:15:47Z TV Phone Lines http://m.getsatisfaction.com/people/8361043 https://www.gravatar.com/avatar/4b3ff0c6d49f638dac59e2242709a2c8?d=identicon&s=55&r=PG parker_8044131 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/block-numbers-from-texting-sms-like-we-can-with-calls" rel="nofollow" target="_blank">Block numbers from texting (SMS) like we can with calls</a>.</em><br /><br /> We have a U.S. account that we use for a church phone line.<br />We have someone that consistently texted our phone line 10+ times a day, lighting up our phones &amp; email addresses with notifications. These are not texts that we want! It would be great if there was a feature that allowed us to block a phone number from texting us the same way we are able to block a number from calling us. 0 http://m.getsatisfaction.com/topics/6904448/replies/17066959 http://m.getsatisfaction.com/topics/6904448/replies/17066954 17066959 Mike responded to "SMS: Allow blocking of text messages" 2016-07-25T22:16:40Z 2016-07-25T22:16:40Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer It looks like ext 102 is the only one that has a blocked number on it. Be sure to log in as the Admin and block the number and that should solve your problem.&nbsp; 0 http://m.getsatisfaction.com/topics/6904448/replies/18663377 http://m.getsatisfaction.com/topics/6904448 18663377 Bob Robinson responded to "SMS: Allow blocking of text messages" 2017-05-16T13:29:35Z 2017-05-16T13:29:35Z Bob Robinson http://m.getsatisfaction.com/people/7152362 https://www.gravatar.com/avatar/0fb13d08db94ae15095c34de8e04f3f4?d=identicon&s=55&r=PG bob_robinson_6846835 Instructions on the portal under Screening, Greeting &amp; Hold Music should be updated to include that the blocking applies to SMS as well. &nbsp;Change the menu item in the middle from "Blocked Calls" to "Blocked Numbers" or "Blocked Calls, Faxes, and SMS" and on the right, change "Block specific calls and faxes" to "Block specific calls, faxes, and SMS"... Updating this might help avoid lots of forum posts/questions, chats, and help desk calls. 2 http://m.getsatisfaction.com/topics/6904448/replies/18667319 http://m.getsatisfaction.com/topics/6904448/replies/18663377 18667319 Saadet - Community Support responded to "SMS: Allow blocking of text messages" 2017-05-17T18:25:16Z 2017-05-17T18:25:16Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Creating new feature request<br /><br /> Please reference the new conversation here: <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/block-sms-suggestion-that-settings-be-updated" rel="nofollow" target="_blank">Block SMS: Suggestion that Settings be Updated</a> 0 http://m.getsatisfaction.com/topics/6904448/replies/19485736 http://m.getsatisfaction.com/topics/6904448/replies/17066954 19485736 Line 3 Chris responded to "SMS: Allow blocking of text messages" 2018-04-25T22:09:01Z 2018-04-25T22:09:01Z Line 3 Chris http://m.getsatisfaction.com/people/9641791 https://www.gravatar.com/avatar/d8a8072518a031975be1a74fd4566333?d=identicon&s=55&r=PG line_3_chris <p>We have the same issue - I blocked the number and we still get text messages to our main number and we have a distribution mail box that sends an email notification with that text to all of us and we get at least 10 per day. How can I block a number for texting us?. we have over 10 numbers and extension. I don't know which number the text is being send to - I assume it is out main number but we don't have an area with "settings" like the message below for the main number where we can do that. </p><p>Can you help?</p>I just read an another post that if i block it on the super admin account - it will stop and i just did that - is this right? 0 http://m.getsatisfaction.com/topics/6904448/replies/19485754 http://m.getsatisfaction.com/topics/6904448/replies/17066954 19485754 Jan Ferguson, Channel Partner responded to "SMS: Allow blocking of text messages" 2018-04-25T22:22:31Z 2018-04-25T22:22:31Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11332249/Jan6_medium.jpg jan_ferguson_5903260 That is absolutely correct! 2 http://m.getsatisfaction.com/topics/6904448/replies/19582753 http://m.getsatisfaction.com/topics/6904448 19582753 Cecile Glassy responded to "SMS: Allow blocking of text messages" 2018-06-14T16:26:45Z 2018-06-14T16:26:45Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br />2018-06-14&nbsp; Directions for blocking <b>SHORTCODES</b> sending us an inundation of spam?&nbsp; &nbsp;They send these to all our site's main numbers daily, multiple times per day.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735487/RackMultipart20180614-87088-1dwqtbs-shortextcodesSpammingUs_inline.jpg?1528993585" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1735487/RackMultipart20180614-87088-1dwqtbs-shortextcodesSpammingUs_inlinejpg1528993585" /> 0 http://m.getsatisfaction.com/topics/6904448/replies/19582764 http://m.getsatisfaction.com/topics/6904448/replies/19582753 19582764 Saadet - Community Support responded to "SMS: Allow blocking of text messages" 2018-06-14T16:30:44Z 2018-06-14T16:30:44Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Cecile,<br /><br />Unfortunately there is not a way at this time. Here is the <b><u><a href="https://community.ringcentral.com/ringcentral/topics/block-5-digit-numbers" rel="nofollow">active feature request</a></u></b> for this. 1 http://m.getsatisfaction.com/topics/6904448/replies/19582773 http://m.getsatisfaction.com/topics/6904448/replies/19582753 19582773 Cecile Glassy responded to "SMS: Allow blocking of text messages" 2018-06-14T16:34:01Z 2018-06-14T16:34:01Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Thanks Saadet!&nbsp; &nbsp; 0 http://m.getsatisfaction.com/topics/6904448/replies/19710146 http://m.getsatisfaction.com/topics/6904448 19710146 Ryan Lynch responded to "SMS: Allow blocking of text messages" 2018-08-21T21:53:14Z 2018-08-21T21:53:14Z Ryan Lynch http://m.getsatisfaction.com/people/9572796 https://www.gravatar.com/avatar/01e3323400297ee6ef3af103283583b4?d=identicon&s=55&r=PG ryan_lynch_9f7hd8w2rb4ok Bumping this thread back to active.... Our fax line is getting dozens of spam sms texts per day. Inundating our front desk with unless email notifications. There really should be an option to block all incoming sms to a digital line. Not per sender. For the entire line.&nbsp; 0 http://m.getsatisfaction.com/topics/6904448/replies/19712388 http://m.getsatisfaction.com/topics/6904448/replies/19710146 19712388 Saadet - Community Support responded to "SMS: Allow blocking of text messages" 2018-08-22T19:54:47Z 2018-08-22T19:54:47Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Ryan,<br /><br />If you don't want a DL to make/receive any SMS, we can disable the SMS functionality for that phone number. Simply open a Support Ticket so it can be routed to the appropriate team. 0 http://m.getsatisfaction.com/topics/6904448/replies/19834172 http://m.getsatisfaction.com/topics/6904448 19834172 Joyce Dilllman responded to "SMS: Allow blocking of text messages" 2018-10-31T00:39:41Z 2018-10-31T00:39:41Z Joyce Dilllman http://m.getsatisfaction.com/people/8140947 https://www.gravatar.com/avatar/3a7428a71c3cd58d812688f70f2a24cc?d=identicon&s=55&r=PG joyce_dilllman Is there any hope for being able to block 5 digit SMS text messages?&nbsp; I've tried going into the desktop app like Mike suggested and clicking on the block icon.&nbsp; Works great for phone numbers.&nbsp; Doesn't work at all for 5 digit SMS text messages.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/6904448/replies/19836076 http://m.getsatisfaction.com/topics/6904448/replies/19834172 19836076 Jessica - Community Support responded to "SMS: Allow blocking of text messages" 2018-10-31T20:50:19Z 2018-10-31T20:50:19Z Jessica - Community Support http://m.getsatisfaction.com/people/9779073 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11320130/pixilstudio-headshots-138_medium.jpg jessica_hernandez_csv84bj44fj0f Hi Joyce,&nbsp;<br /><br />There isn't a way to block the 5 digit SMS messages at this time. Please vote for this feature request <b><u><a href="https://community.ringcentral.com/ringcentral/topics/block-5-digit-numbers" rel="nofollow" title="Link: https://community.ringcentral.com/ringcentral/topics/block-5-digit-numbers">here</a></u></b><u><a href="https://community.ringcentral.com/ringcentral/topics/block-5-digit-numbers" rel="nofollow"></a></u>!&nbsp; 0