http://m.getsatisfaction.com/topics/6904659 Block rocker bluetooth button is not working, what do I do? 2018-09-06T14:28:50Z 2016-01-22T01:05:31Z 6904659 http://m.getsatisfaction.com/topics/6904659 6904659 Block rocker bluetooth button is not working, what do I do? 2018-09-06T14:28:50Z 2016-01-22T01:05:31Z Celeste http://m.getsatisfaction.com/people/8001945 https://www.gravatar.com/avatar/0f8ec0efebdb0ede3838a8bd39f27702?d=identicon&s=55&r=PG celeste_7687055 The speaker worked perfectly in the beginning, then a few months later the button that you have to press for bluetooth stopped working. Usually when I press the button the bluetooth sign would blink on the speaker to connect to the phone device. Now it does not do that anymore and i am not able to connect my phone. So now i have to use a aux cord but I want to know why it is not working and how to fix it. problem active 49 27 28 comment bluetooth connection difficulties http://m.getsatisfaction.com/topics/6904659/replies/16541993 http://m.getsatisfaction.com/topics/6904659 16541993 Chris D responded to "Block rocker bluetooth button is not working, what do I do?" 2016-01-22T19:28:51Z 2016-01-22T19:28:51Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello, <br /><br /> Thanks for the post. Sorry to hear about your troubles. We can help. In your device's Bluetooth settings, select your speaker and choose <b>Forget Device</b>. On the front of the speaker, press the <b>Disconnect</b> button. After turning the unit off and on again you should be able to pair your device. If not, turn both your Bluetooth device and the speaker off then restart both and re-attempt that pairing. 1 http://m.getsatisfaction.com/topics/6904659/replies/16893274 http://m.getsatisfaction.com/topics/6904659/replies/16541993 16893274 Martin Wing responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-18T16:36:22Z 2016-05-18T16:36:22Z Martin Wing http://m.getsatisfaction.com/people/8241869 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10826324/photo_medium.jpg martin_wing Mine worked in the beginning, but now it goes in and out whenever it's paired. We have tried multiple phones. Is there a way to reset the Bluetooth? 0 http://m.getsatisfaction.com/topics/6904659/replies/16893675 http://m.getsatisfaction.com/topics/6904659/replies/16541993 16893675 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-18T18:34:00Z 2016-05-18T18:34:00Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Martin,<br /><br />Please see my post above to troubleshoot and reset your Bluetooth connection. Thanks! 0 http://m.getsatisfaction.com/topics/6904659/replies/16893901 http://m.getsatisfaction.com/topics/6904659/replies/16541993 16893901 Martin Wing responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-18T19:55:06Z 2016-05-18T19:55:06Z Martin Wing http://m.getsatisfaction.com/people/8241869 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10826324/photo_medium.jpg martin_wing I did that. Does the blue tooth feature just die out? 0 http://m.getsatisfaction.com/topics/6904659/replies/16893914 http://m.getsatisfaction.com/topics/6904659/replies/16541993 16893914 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-18T19:59:12Z 2016-05-18T19:59:12Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 That definitely shouldn't happen, no. Let's have you get in touch with your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a> where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page. 0 http://m.getsatisfaction.com/topics/6904659/replies/16896364 http://m.getsatisfaction.com/topics/6904659 16896364 Anthony T responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-19T16:28:16Z 2016-05-19T16:28:16Z Anthony T http://m.getsatisfaction.com/people/8243911 https://www.gravatar.com/avatar/72869eabffbc03cbd2856e089193bdbd?d=identicon&s=55&r=PG anthony_t_7928694 Ironically, I just tried using my BR this past weekend and the same exact issue. I logged an issue on the website but then saw this blog. <br /> It worked fine for months, bluetooth synced fine and then all of the sudden the blue light does not turn on and none of our devices pair. And my BR unit is less than 9 months old. I love it but the Bluetooth feature was key... <br /> Help?? 0 http://m.getsatisfaction.com/topics/6904659/replies/16896397 http://m.getsatisfaction.com/topics/6904659/replies/16896364 16896397 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-19T16:36:13Z 2016-05-19T16:36:13Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Anthony,<br /><br />Please see Chris D's post above on how to repair the Bluetooth connection. If this doesn't work, please contact <a rel="nofollow" target="_blank">Technical Support</a>&nbsp;where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page. Thanks! 0 http://m.getsatisfaction.com/topics/6904659/replies/16896952 http://m.getsatisfaction.com/topics/6904659/replies/16896364 16896952 Anthony T responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-19T19:33:41Z 2016-05-19T19:33:41Z Anthony T http://m.getsatisfaction.com/people/8243911 https://www.gravatar.com/avatar/72869eabffbc03cbd2856e089193bdbd?d=identicon&s=55&r=PG anthony_t_7928694 Thanks. Not sure if Martin had better luck than me but I cannot find any button on the front of the unit that says 'disconnect'.....I did everything else, turned the unit on and off and still no blue bluetooth light. I'll wait for tech support to call me I guess.... 0 http://m.getsatisfaction.com/topics/6904659/replies/16897006 http://m.getsatisfaction.com/topics/6904659/replies/16896364 16897006 Martin Wing responded to "Block rocker bluetooth button is not working, what do I do?" 2016-05-19T19:50:34Z 2016-05-19T19:50:34Z Martin Wing http://m.getsatisfaction.com/people/8241869 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10826324/photo_medium.jpg martin_wing I see it but I've tried to re set multiple times to no avail.... Called tech support and waited for 15 min before giving up<br /> So apparently until I have time it's the aux cord 1 http://m.getsatisfaction.com/topics/6904659/replies/16961298 http://m.getsatisfaction.com/topics/6904659 16961298 Angel Abiang responded to "Block rocker bluetooth button is not working, what do I do?" 2016-06-14T04:38:53Z 2016-06-14T04:38:53Z Angel Abiang http://m.getsatisfaction.com/people/8289609 https://www.gravatar.com/avatar/8898226f7d89417810848a24827d0f28?d=identicon&s=55&r=PG angel_abiang I'm having the same issue with both of my BR's. Tried the fixes above to no avail, was there a resolution? 0 http://m.getsatisfaction.com/topics/6904659/replies/16962174 http://m.getsatisfaction.com/topics/6904659/replies/16961298 16962174 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2016-06-14T13:04:06Z 2016-06-14T13:04:06Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Angel,<br /><br />If you're still having issues after going through the above troubleshooting, please&nbsp;connect with your&nbsp;<a href="http://www.ionaudio.com/support" rel="nofollow" target="_blank" title="Link http//wwwionaudiocom/support">nearest Support Office</a>&nbsp;for one-on-one troubleshooting. You can find their contact information on that page. Be sure to reference this thread when you contact support. Thanks! 0 http://m.getsatisfaction.com/topics/6904659/replies/17789114 http://m.getsatisfaction.com/topics/6904659 17789114 Ron Daulton responded to "Block rocker bluetooth button is not working, what do I do?" 2016-08-25T06:29:46Z 2016-08-25T06:29:46Z Ron Daulton http://m.getsatisfaction.com/people/8631758 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10896160/13939295_903428686456904_2149755738247834972_n_medium.jpg ron_daulton i have 2 block rockers and 1 did the esxact same thing one day it just would,nt connect blue tooth or NFC communications, no pair light or pair sound, no blue tooth light..The other one works fine.the radio works as good as it allways has won't pick up worth a shoe! Aux works fine.just no wireless period. thanks Ron D. Don't get me wrong i love these block rockers with all my hart..now i only have half a hart..and it hurts,,lol 0 http://m.getsatisfaction.com/topics/6904659/replies/17789707 http://m.getsatisfaction.com/topics/6904659/replies/17789114 17789707 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2016-08-25T12:54:49Z 2016-08-25T12:54:49Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Ron,<br /><br />Please see Chris D's post above on how to repair the Bluetooth connection. If this doesn't work, please contact&nbsp;<a rel="nofollow" target="_blank">Technical Support</a>&nbsp;where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page. Thanks! 0 http://m.getsatisfaction.com/topics/6904659/replies/17839935 http://m.getsatisfaction.com/topics/6904659 17839935 Dario Mavric responded to "Block rocker bluetooth button is not working, what do I do?" 2016-09-13T22:50:54Z 2016-09-13T22:50:54Z Dario Mavric http://m.getsatisfaction.com/people/8667714 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10909889/12359946_10153659740680932_2883737953731041792_n_medium.jpg dario_mavric Same thing happened to my wife. She uses her BR Live to teach her Zumba class - her and her class love the sound and lights. Then one day, out of the blue, (no pun intended) no bluetooth anymore? What gives? This is our second BR - we love them - one we take camping with us and one is strictly for her classes. Has anyone had any luck with a fix for this yet? 0 http://m.getsatisfaction.com/topics/6904659/replies/18022450 http://m.getsatisfaction.com/topics/6904659 18022450 Michael Bonacci responded to "Block rocker bluetooth button is not working, what do I do?" 2016-11-22T17:01:28Z 2016-11-22T17:01:28Z Michael Bonacci http://m.getsatisfaction.com/people/8781008 https://www.gravatar.com/avatar/1ced6dde040cf665015000de614cc278?d=identicon&s=55&r=PG michael_bonacci I have the same issue; it was working fine and now all of a sudden the Bluetooth will not come on no matter how many times you press the button and mine is less than a year old. Only a matter of months. Help. 1 http://m.getsatisfaction.com/topics/6904659/replies/18022522 http://m.getsatisfaction.com/topics/6904659/replies/18022450 18022522 AnthonyP Tamburri responded to "Block rocker bluetooth button is not working, what do I do?" 2016-11-22T17:26:51Z 2016-11-22T17:26:51Z AnthonyP Tamburri http://m.getsatisfaction.com/people/8781040 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10955621/photo_medium.jpg anthonyp_tamburri My only comment is to be sure you only buy future BR at Costco so you can return them anytime when the Bluetooth stops working. I love the product but hate the customer svc from ion. 2 http://m.getsatisfaction.com/topics/6904659/replies/18754574 http://m.getsatisfaction.com/topics/6904659/replies/17789114 18754574 shelly responded to "Block rocker bluetooth button is not working, what do I do?" 2017-06-22T22:22:12Z 2017-06-22T22:22:12Z shelly http://m.getsatisfaction.com/people/2981075 https://graph.facebook.com/v2.0/1620046511373723/picture?type=normal shelly_2692144 I think it's obvious "Chris D's" post was of no help whatsoever. And I, like at least 100 more people do not have a disconnect button. It's pretty apparent these BRs have a common malfunction 4 http://m.getsatisfaction.com/topics/6904659/replies/18774846 http://m.getsatisfaction.com/topics/6904659/replies/16541993 18774846 Olabode Akinso responded to "Block rocker bluetooth button is not working, what do I do?" 2017-07-02T17:48:41Z 2017-07-02T17:48:41Z Olabode Akinso http://m.getsatisfaction.com/people/9169657 https://www.gravatar.com/avatar/f76b99dce41e35a02e604c0cdf721c13?d=identicon&s=55&r=PG olabode_akinso I have the same issue 0 http://m.getsatisfaction.com/topics/6904659/replies/18791673 http://m.getsatisfaction.com/topics/6904659/replies/16541993 18791673 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2017-07-10T15:45:45Z 2017-07-10T15:45:45Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please see my response above. 0 http://m.getsatisfaction.com/topics/6904659/replies/18795710 http://m.getsatisfaction.com/topics/6904659/replies/16896364 18795710 Dario Mavric responded to "Block rocker bluetooth button is not working, what do I do?" 2017-07-11T20:39:11Z 2017-07-11T20:39:11Z Dario Mavric http://m.getsatisfaction.com/people/8667714 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10909889/12359946_10153659740680932_2883737953731041792_n_medium.jpg dario_mavric Yup we gave up - called Tech support many times - waited endlessly - finally had to give up and simply use the Aux chord. Sorry to say, but this is the last BR we will buy and this was our 3rd!!! 0 http://m.getsatisfaction.com/topics/6904659/replies/18823774 http://m.getsatisfaction.com/topics/6904659/replies/16541993 18823774 Steve Midkiff responded to "Block rocker bluetooth button is not working, what do I do?" 2017-07-23T20:16:19Z 2017-07-23T20:16:19Z Steve Midkiff http://m.getsatisfaction.com/people/9203843 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11111855/photo_medium.jpg steve_midkiff This cookie cutter response does not always fix this problem repeating it over and over doesn't make any difference. 1 http://m.getsatisfaction.com/topics/6904659/replies/18824089 http://m.getsatisfaction.com/topics/6904659/replies/18022450 18824089 Steve Midkiff responded to "Block rocker bluetooth button is not working, what do I do?" 2017-07-24T00:54:02Z 2017-07-24T00:54:02Z Steve Midkiff http://m.getsatisfaction.com/people/9203843 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11111855/photo_medium.jpg steve_midkiff Okay people I understand the frustration.. turn radio to on and power on back to off leave it for an hour power back up and BT will reset 0 http://m.getsatisfaction.com/topics/6904659/replies/18973566 http://m.getsatisfaction.com/topics/6904659 18973566 Claud Echols responded to "Block rocker bluetooth button is not working, what do I do?" 2017-09-25T14:57:31Z 2017-09-25T14:57:31Z Claud Echols http://m.getsatisfaction.com/people/9306220 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11149453/photo_medium.jpg claud_echols My power button is broke 0 http://m.getsatisfaction.com/topics/6904659/replies/18973845 http://m.getsatisfaction.com/topics/6904659/replies/18973566 18973845 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2017-09-25T16:24:15Z 2017-09-25T16:24:15Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please see my post above on how to service your product. Thanks! 0 http://m.getsatisfaction.com/topics/6904659/replies/18973888 http://m.getsatisfaction.com/topics/6904659/replies/18022450 18973888 Dario Mavric responded to "Block rocker bluetooth button is not working, what do I do?" 2017-09-25T16:41:19Z 2017-09-25T16:41:19Z Dario Mavric http://m.getsatisfaction.com/people/8667714 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10909889/12359946_10153659740680932_2883737953731041792_n_medium.jpg dario_mavric That doesn't work - when is ION going to do a recall on these faulty units!!! Calling Tech support is a waste of time!!!! 1 http://m.getsatisfaction.com/topics/6904659/replies/19061680 http://m.getsatisfaction.com/topics/6904659/replies/16541993 19061680 Viviana Brun responded to "Block rocker bluetooth button is not working, what do I do?" 2017-10-31T01:09:12Z 2017-10-31T01:09:12Z Viviana Brun http://m.getsatisfaction.com/people/9364430 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11170813/photo_medium.jpg viviana_brun There is no option to forget the device 0 http://m.getsatisfaction.com/topics/6904659/replies/19063327 http://m.getsatisfaction.com/topics/6904659/replies/16541993 19063327 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2017-10-31T16:29:25Z 2017-10-31T16:29:25Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 The ability to forget your device will need to be performed on the Bluetooth device being used, not on the Block Rocker.&nbsp; 0 http://m.getsatisfaction.com/topics/6904659/replies/19107657 http://m.getsatisfaction.com/topics/6904659/replies/17789114 19107657 Jason Taylor responded to "Block rocker bluetooth button is not working, what do I do?" 2017-11-19T22:21:25Z 2017-11-19T22:21:25Z Jason Taylor http://m.getsatisfaction.com/people/9397616 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11180848/22489681_10214655720449923_7404215930265158633_n_medium.jpg jason_taylor_fbeb6950ftarh Mine did this the day of my wedding after it had worked perfectly the day before, at the rehearsal. Very embarrassing! Luckily a friend had an aux cord in his car. I've been searching for half a year for someone who knows how to actually fix this instead of giving crap answers like contact support and click forget device. 1 http://m.getsatisfaction.com/topics/6904659/replies/19136763 http://m.getsatisfaction.com/topics/6904659/replies/17789114 19136763 Simon Jones responded to "Block rocker bluetooth button is not working, what do I do?" 2017-12-03T08:30:45Z 2017-12-03T08:30:45Z Simon Jones http://m.getsatisfaction.com/people/9417774 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11187908/photo_medium.jpg simon_jones_5hrrweog31v6i I have had mine a matter of days before the illuminated Bluetooth button stopped illuminating!! Obviously no devises can find it now!! There is no disconnect button as suggested by the technician either. 0 http://m.getsatisfaction.com/topics/6904659/replies/19139234 http://m.getsatisfaction.com/topics/6904659/replies/17789114 19139234 Bill R. responded to "Block rocker bluetooth button is not working, what do I do?" 2017-12-04T17:39:51Z 2017-12-04T17:39:51Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please contact our Technical Support team by logging on to <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>. You can find their contact information on that page.&nbsp; 0