http://m.getsatisfaction.com/topics/6921632 Fax: How to block spam faxes 2018-09-19T20:49:49Z 2016-02-09T18:21:17Z 6921632 http://m.getsatisfaction.com/topics/6921632 6921632 Fax: How to block spam faxes 2018-09-19T20:49:49Z 2016-02-09T18:21:17Z ROBINSON http://m.getsatisfaction.com/people/8039944 https://www.gravatar.com/avatar/c62fb3e089ee0f8692e4c36f210aae7e?d=identicon&s=55&r=PG robinson_7724980 Everyday I get a number of faxes on my Ring Central phone line. &nbsp;<br />These are all SPAM.<br /><br />I would like to block any faxes to my mobile phone<br /><br />I would like to NOT have a recorded message show up that is just a bunch of fax noises question complete 30 12 4 comment block, spam http://m.getsatisfaction.com/topics/6921632/replies/16597972 http://m.getsatisfaction.com/topics/6921632 16597972 Kim responded to "Fax: How to block spam faxes" 2016-02-09T20:52:41Z 2016-02-09T20:52:41Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom Robinson - You have a few different options here:&nbsp;<br /><br />1) Block the number from your <b>User Settings</b> &gt; <b>Screening Greeting and Hold Music&nbsp;</b>&gt;&nbsp;<b></b>select <b>Blocked Calls </b>at the bottom.&nbsp;<br />&nbsp; &nbsp; Blocking these numbers will block both voice and faxes from the specific number. &nbsp;If you set the number to "Voice Only" then you will get the voicemail with the fax tone.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1361689/716-3lyhwo_inline.png?1455051060" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1361689/716-3lyhwo_inlinepng1455051060" /><br /><br /><br />2) If there is multiple numbers to Block then it may be faster to select a bunch of the number at once from the <b>Call Logs</b> &gt; select number &gt; <b>Block</b>.&nbsp;<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1361690/24147-g31ep8_inline.png?1455051083" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1361690/24147-g31ep8_inlinepng1455051083" /> 0 http://m.getsatisfaction.com/topics/6921632/replies/16600935 http://m.getsatisfaction.com/topics/6921632 16600935 ROBINSON responded to "Fax: How to block spam faxes" 2016-02-10T17:25:53Z 2016-02-10T17:25:53Z ROBINSON http://m.getsatisfaction.com/people/8039944 https://www.gravatar.com/avatar/c62fb3e089ee0f8692e4c36f210aae7e?d=identicon&s=55&r=PG robinson_7724980 Is there a way to block all faxes on my line?<br /><br />The phone numbers change all the time.<br /><br />Each fax show up as a message I have to listen to.<br /><br />My real phone calls are burred in all these fax messages delaying my response to my customers. 0 http://m.getsatisfaction.com/topics/6921632/replies/16601365 http://m.getsatisfaction.com/topics/6921632 16601365 Brandon responded to "Fax: How to block spam faxes" 2016-02-10T19:12:32Z 2016-02-10T19:12:32Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec So you are getting voicemail messages with fax tone and not fax notifications with attachments? &nbsp;Is your extension set to voice and fax or voice only? &nbsp;I would think when set to voice and fax it should handle the faxes separately and let you manage them separately. 0 http://m.getsatisfaction.com/topics/6921632/replies/16601554 http://m.getsatisfaction.com/topics/6921632/replies/16601365 16601554 Kim responded to "Fax: How to block spam faxes" 2016-02-10T20:03:49Z 2016-02-10T20:03:49Z Kim http://m.getsatisfaction.com/people/7488834 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10825668/fringedtulip_medium.png kimtorraco_ringcentralcom If the ext is set to Voice Only then the voicemail will still be received (we can setup a separate feature request for this). The best situation would be for the user to BLOCK the numbers instructed above. :-)&nbsp; 0 http://m.getsatisfaction.com/topics/6921632/replies/16601746 http://m.getsatisfaction.com/topics/6921632/replies/16601365 16601746 ROBINSON responded to "Fax: How to block spam faxes" 2016-02-10T20:58:09Z 2016-02-10T20:58:09Z ROBINSON http://m.getsatisfaction.com/people/8039944 https://www.gravatar.com/avatar/c62fb3e089ee0f8692e4c36f210aae7e?d=identicon&s=55&r=PG robinson_7724980 What will setting it to voice only do:<br /><br />1) will it prevent the fax calls from ringing through to my cell phone?&nbsp; That would be very good.<br />2) will faxes result in a message being left?&nbsp; not great but can live with that<br /><br />Re blocking fax numbers, there are new numbers everyday so not practical to block 0 http://m.getsatisfaction.com/topics/6921632/replies/16602095 http://m.getsatisfaction.com/topics/6921632/replies/16601365 16602095 Brandon responded to "Fax: How to block spam faxes" 2016-02-10T22:23:21Z 2016-02-10T22:23:21Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec What I am trying to ask is if you verified your extension is set to voice and fax now? &nbsp;If it <i>is</i> then faxes should be received as faxes and never ring your phone or go to your voicemail. &nbsp;If it is <i>not</i>, it would explain what you are describing. &nbsp;If that is not working there is a problem that RC needs to fix. 1 http://m.getsatisfaction.com/topics/6921632/replies/16888045 http://m.getsatisfaction.com/topics/6921632 16888045 Katie Schrattenholzer responded to "Fax: How to block spam faxes" 2016-05-17T00:02:22Z 2016-05-17T00:02:22Z Katie Schrattenholzer http://m.getsatisfaction.com/people/8238217 https://www.gravatar.com/avatar/9ebb9accab9a8737ed45a775d6d5e3b4?d=identicon&s=55&r=PG katie_schrattenholzer <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/un-blockable-spam-faxes" rel="nofollow" target="_blank">Un-blockable Spam Faxes</a>.</em><br /><br /> Every week, I get two or three different spam faxes and if I were able to block the sender it would be no problem. However, they all come from "unavailable" and I'm unsure what I can do on my end to put a stop to these unnecessary spam faxes.&nbsp; 0 http://m.getsatisfaction.com/topics/6921632/replies/16888046 http://m.getsatisfaction.com/topics/6921632/replies/16888045 16888046 Mike responded to "Fax: How to block spam faxes" 2016-05-17T00:03:04Z 2016-05-17T00:03:04Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Spam faxes can sometimes be hard to stop. Can you tell by the content of the faxes if they are from the same sender? &nbsp; 0 http://m.getsatisfaction.com/topics/6921632/replies/16893119 http://m.getsatisfaction.com/topics/6921632/replies/16888045 16893119 Chris Verdin responded to "Fax: How to block spam faxes" 2016-05-18T15:52:14Z 2016-05-18T15:52:14Z Chris Verdin http://m.getsatisfaction.com/people/7223575 https://www.gravatar.com/avatar/7e1779720b879f0a9285184447d86336?d=identicon&s=55&r=PG chris_verdin <p>In the Screening, Greeting &amp; Hold Music setting click on Blocked Calls.&nbsp; Then check the box that says faxes under Block Calls with no Caller ID:</p><p>This has prevented us from receiving unwanted faxes.&nbsp; Won't stop all but it will reduce them dramatically.&nbsp; </p><p>*It will also prevent legitimate faxes from being transmitted to you if they don't have a phone number assigned on their end.&nbsp; So keep that in mind.&nbsp; </p> 1 http://m.getsatisfaction.com/topics/6921632/replies/19621125 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19621125 Tom Guyette responded to "Fax: How to block spam faxes" 2018-07-04T20:19:42Z 2018-07-04T20:19:42Z Tom Guyette http://m.getsatisfaction.com/people/3174763 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8414469/41377_691576670_4983_n_medium.jpg tomguyette Brandon, I know this is an old thread, but ... I am also receiving several spam faxes from random numbers at all hours, and they either ring to my phone and screech in my ear, or they go to voicemail and screech in my ear.&nbsp; My number is set up to be fax and phone, but RC seems to be not detecting that these are faxes. 0 http://m.getsatisfaction.com/topics/6921632/replies/19624595 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19624595 Saadet - Community Support responded to "Fax: How to block spam faxes" 2018-07-06T14:15:46Z 2018-07-06T14:15:46Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Tom,<br /><br />This could be due to the nature of the spam fax, it's possible that our system isn't able to recognize it in time to direct it properly. A few things you could do to help give our system more time would be to set your User Greeting and Audio While Connecting.&nbsp; 0 http://m.getsatisfaction.com/topics/6921632/replies/19686894 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19686894 ACCOUNT responded to "Fax: How to block spam faxes" 2018-08-09T16:29:29Z 2018-08-09T16:29:29Z ACCOUNT http://m.getsatisfaction.com/people/7839130 https://www.gravatar.com/avatar/ef5ddef4fa34df9ef2beb337c5a80556?d=identicon&s=55&r=PG account_7532572 So we have 100+ users on an Office Premium Account, same basic problem of trying to stop what we believe are Spam Faxes.&nbsp; We have several 800 #s (additional numbers)&nbsp;and they route to our main IVR.&nbsp; I just went in and changed them to "Voice Only", but in reading this thread it doesn't look like that stops the faxes.&nbsp; That being said, I did try a test fax which appears to have gone to the IVR, but did not actually ring thru to the sales agents.&nbsp;How does RingCentral's system handle a fax to a voice only number? 0 http://m.getsatisfaction.com/topics/6921632/replies/19686910 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19686910 ACCOUNT responded to "Fax: How to block spam faxes" 2018-08-09T16:35:19Z 2018-08-09T16:35:19Z ACCOUNT http://m.getsatisfaction.com/people/7839130 https://www.gravatar.com/avatar/ef5ddef4fa34df9ef2beb337c5a80556?d=identicon&s=55&r=PG account_7532572 Concerns with blocking number<br />Seem to come from numerous Caller ID<br />Not seeing repeat calls from the same number<br />Caller ID could be spoofed and inaccurate 0 http://m.getsatisfaction.com/topics/6921632/replies/19695693 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19695693 Saadet - Community Support responded to "Fax: How to block spam faxes" 2018-08-14T17:44:08Z 2018-08-14T17:44:08Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey ACCOUNT, faxes emit a specific tone/signal when dialing. So when your number is set to Voice Only, that number, in a sense, cannot recognize the fax signal and therefore it shouldn't go through.&nbsp; 0 http://m.getsatisfaction.com/topics/6921632/replies/19755457 http://m.getsatisfaction.com/topics/6921632 19755457 Cecile Glassy responded to "Fax: How to block spam faxes" 2018-09-13T19:09:25Z 2018-09-13T19:09:25Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy 2287 USA based users, 2200 Polycom VVX 500 handsets 3800 DID lines<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />2018-09-13&nbsp; We are really getting slammed today with Spam Faxes on our Ext 101 (main superadmin ext)&nbsp; from a <b alt="" name="" rel="" target="" title="" type="" value=""><u alt="" name="" rel="" target="" title="" type="" value="">new spoofed number every 30 minutes</u></b>&nbsp; &nbsp;--- we already have block restricted numbers and numbers without a number --- any others having success at blocking these folks ? 0 http://m.getsatisfaction.com/topics/6921632/replies/19755492 http://m.getsatisfaction.com/topics/6921632/replies/19755457 19755492 Saadet - Community Support responded to "Fax: How to block spam faxes" 2018-09-13T19:31:23Z 2018-09-13T19:31:23Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Cecile, blocking the number didn't work? 0 http://m.getsatisfaction.com/topics/6921632/replies/19755501 http://m.getsatisfaction.com/topics/6921632/replies/19755457 19755501 Cecile Glassy responded to "Fax: How to block spam faxes" 2018-09-13T19:39:11Z 2018-09-13T19:39:11Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Its a new spoofed number they send from every little while.&nbsp; &nbsp;Yes i am blocking them as they appear but this is ridiculous.&nbsp; &nbsp;Trying to learn if there's any other way to detect automated spoofer and universally block. 0 http://m.getsatisfaction.com/topics/6921632/replies/19755530 http://m.getsatisfaction.com/topics/6921632/replies/16601365 19755530 ACCOUNT responded to "Fax: How to block spam faxes" 2018-09-13T19:58:56Z 2018-09-13T19:58:56Z ACCOUNT http://m.getsatisfaction.com/people/7839130 https://www.gravatar.com/avatar/ef5ddef4fa34df9ef2beb337c5a80556?d=identicon&s=55&r=PG account_7532572 Even after setting to voice only, they are still coming thru.&nbsp; They make it thru the IVR into the call queue and to an agent.&nbsp; Blocking is not a good option because it is rarely the same number twice.&nbsp; Just looking for a way to stop them. 0 http://m.getsatisfaction.com/topics/6921632/replies/19757244 http://m.getsatisfaction.com/topics/6921632 19757244 Brandon responded to "Fax: How to block spam faxes" 2018-09-14T17:44:14Z 2018-09-14T17:44:14Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec I'll just leave this here:&nbsp;<a alt="" href="https://www.nojitter.com/post/240173839/will-spam-be-the-end-of-the-pstn" name="" rel="nofollow" target="" title="Link httpswwwnojittercompost240173839will-spam-be-the-end-of-the-pstn" type="" value="">https://www.nojitter.com/post/240173839/will-spam-be-the-end-of-the-pstn</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><strong alt="" name="" rel="" target="" title="" type="" value="">New research shows almost 50% of mobile calls will be spam in 2019, as further evidence of a growing epidemic.</strong><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/6921632/replies/19757836 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19757836 Tom Guyette responded to "Fax: How to block spam faxes" 2018-09-14T23:41:07Z 2018-09-14T23:41:07Z Tom Guyette http://m.getsatisfaction.com/people/3174763 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8414469/41377_691576670_4983_n_medium.jpg tomguyette Thank you Brandon.&nbsp; I used this to create a petition on change.org.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://www.change.org/p/fcc-demand-the-fcc-regulate-spoofed-numbers-and-crack-down-on-spam?recruiter=159264&amp;utm_source=share_petition&amp;utm_medium=copylink&amp;utm_campaign=share_petition" rel="nofollow" title="Link: https://www.change.org/p/fcc-demand-the-fcc-regulate-spoofed-numbers-and-crack-down-on-spam?recruiter=159264&amp;utm_source=share_petition&amp;utm_medium=copylink&amp;utm_campaign=share_petition">https://www.change.org/p/fcc-demand-the-fcc-regulate-spoofed-numbers-and-crack-down-on-spam?recruite...</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/6921632/replies/19764032 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764032 Paul Burger responded to "Fax: How to block spam faxes" 2018-09-19T17:08:34Z 2018-09-19T17:08:34Z Paul Burger http://m.getsatisfaction.com/people/9794733 https://www.gravatar.com/avatar/78580904f8a117938670fccbed47883a?d=identicon&s=55&r=PG paul_burger_3ee3vakg5z9df They need to add a simple feature that blocks ALL faxes to the main number. Very frustrating. 0 http://m.getsatisfaction.com/topics/6921632/replies/19764136 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764136 Jan Ferguson, Channel Partner responded to "Fax: How to block spam faxes" 2018-09-19T17:57:35Z 2018-09-19T17:57:35Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 If you block the numbers on the Super Admin extension, it will block those numbers (voice, and/or fax, and/or SMS) for the ENTIRE account. You must be an administrator to do this. The Super Admin extension, by default, is x101 (unless your organization has changed that). 0 http://m.getsatisfaction.com/topics/6921632/replies/19764154 http://m.getsatisfaction.com/topics/6921632 19764154 Cecile Glassy responded to "Fax: How to block spam faxes" 2018-09-19T18:03:24Z 2018-09-19T18:03:24Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy I am the SuperAdmin and do block these on the #101 SuperExtension --- my issue is they are coming on average every half hour from a different (unique) **SPOOFED*** number so blocking these are becoming a tedious activity - like i have nothing else to do all day. 1 http://m.getsatisfaction.com/topics/6921632/replies/19764177 http://m.getsatisfaction.com/topics/6921632/replies/19764154 19764177 Jan Ferguson, Channel Partner responded to "Fax: How to block spam faxes" 2018-09-19T18:12:37Z 2018-09-19T18:12:37Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 Yeah....Unfortunately there's no way around that. I've experienced it as well, just not to that extent (maybe 3-4 a day max). 0 http://m.getsatisfaction.com/topics/6921632/replies/19764180 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764180 Paul Burger responded to "Fax: How to block spam faxes" 2018-09-19T18:13:34Z 2018-09-19T18:13:34Z Paul Burger http://m.getsatisfaction.com/people/9794733 https://www.gravatar.com/avatar/78580904f8a117938670fccbed47883a?d=identicon&s=55&r=PG paul_burger_3ee3vakg5z9df Does not solve the problem with being able to block ALL faxes from ANY number automatically. 0 http://m.getsatisfaction.com/topics/6921632/replies/19764182 http://m.getsatisfaction.com/topics/6921632 19764182 Paul Burger responded to "Fax: How to block spam faxes" 2018-09-19T18:13:57Z 2018-09-19T18:13:57Z Paul Burger http://m.getsatisfaction.com/people/9794733 https://www.gravatar.com/avatar/78580904f8a117938670fccbed47883a?d=identicon&s=55&r=PG paul_burger_3ee3vakg5z9df Yep. 0 http://m.getsatisfaction.com/topics/6921632/replies/19764224 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764224 Jan Ferguson, Channel Partner responded to "Fax: How to block spam faxes" 2018-09-19T18:34:16Z 2018-09-19T18:34:16Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 If it's only faxes you need to block, configure the line to be a VOICE ONLY line. 0 http://m.getsatisfaction.com/topics/6921632/replies/19764341 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764341 Paul Burger responded to "Fax: How to block spam faxes" 2018-09-19T19:41:04Z 2018-09-19T19:41:04Z Paul Burger http://m.getsatisfaction.com/people/9794733 https://www.gravatar.com/avatar/78580904f8a117938670fccbed47883a?d=identicon&s=55&r=PG paul_burger_3ee3vakg5z9df There is no option for voice only on the main line. 0 http://m.getsatisfaction.com/topics/6921632/replies/19764455 http://m.getsatisfaction.com/topics/6921632/replies/19757244 19764455 ACCOUNT responded to "Fax: How to block spam faxes" 2018-09-19T20:49:49Z 2018-09-19T20:49:49Z ACCOUNT http://m.getsatisfaction.com/people/7839130 https://www.gravatar.com/avatar/ef5ddef4fa34df9ef2beb337c5a80556?d=identicon&s=55&r=PG account_7532572 I configured several lines to voice only, but it did not stop them.&nbsp; The calls make it thru the call queue to live agents. 0