http://m.getsatisfaction.com/topics/6980498 True NPS calculation and NPS Widget 2018-07-13T23:02:58Z 2016-04-15T15:31:34Z 6980498 http://m.getsatisfaction.com/topics/6980498 6980498 True NPS calculation and NPS Widget 2018-07-13T23:02:58Z 2016-04-15T15:31:34Z Christopher Sanderson http://m.getsatisfaction.com/people/7931020 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10711894/pic_medium.jpg christopher_sanderson This is a two part idea:<br /><br />1. We need a true NPS calculation. &nbsp;The way Survey's does this currently, it takes the average of responses across a Customer and gives you a 0-10 score. &nbsp;However, NPS should actually be %Promoters - %Detractors. &nbsp;"The current NPS 0-10 score is misleading" (direct quote from a customer).<br /><br />2. For the Widget in the Summary Section, it would be nice if we could add a time option for it. &nbsp;Allow a customer to choose if they want the true NPS calculation (which we create from above request) to represent ALL Time, Last 30/60/90/180/365 days, etc. &nbsp;This way, they can truly reflect what they consider to be the NPS of the account. idea 34 28 16 comment http://m.getsatisfaction.com/topics/6980498/replies/16807516 http://m.getsatisfaction.com/topics/6980498 16807516 Denise Stokowski responded to "True NPS calculation and NPS Widget" 2016-04-18T20:32:42Z 2016-04-18T20:32:42Z Denise Stokowski http://m.getsatisfaction.com/people/7259404 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481507/Denise_Image_medium.jpeg denise_stokowski 1. &nbsp;We calculate NPS in the NPS Surveys tab using % Promoters - % Detractors NPS but not on the C360 page. &nbsp;This was due to the assumption that many customers would not have a sufficient number of responses per account to allow for a valid NPS and that . &nbsp;<br />2. &nbsp;Allowing an option is an approach that would allow each customer to pick the right approach for them (dependent on respondents per account) 3 http://m.getsatisfaction.com/topics/6980498/replies/16808370 http://m.getsatisfaction.com/topics/6980498 16808370 Christopher Sanderson responded to "True NPS calculation and NPS Widget" 2016-04-19T01:43:58Z 2016-04-19T01:43:58Z Christopher Sanderson http://m.getsatisfaction.com/people/7931020 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10711894/pic_medium.jpg christopher_sanderson Having an offline conversation with Tracy, Gaurav, Marie, and Praneet. &nbsp;What you said in #1 was mentioned. &nbsp;I think we agree that it is a legitimate concern.<br /><br />However, I also agree and suggested your number 2. &nbsp;We should provide both options, and allow customers to turn it on or off based on their needs. &nbsp;Even if it is an all on or all off situation, at least they can make that decision. 0 http://m.getsatisfaction.com/topics/6980498/replies/16830137 http://m.getsatisfaction.com/topics/6980498 16830137 Jeffrey Coleman responded to "True NPS calculation and NPS Widget" 2016-04-26T15:34:55Z 2016-04-26T15:34:55Z Jeffrey Coleman http://m.getsatisfaction.com/people/7452793 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10860994/JeffreyColemanHeadshotJuly2016_medium.jpeg jeffrey_coleman_7146828 Wanted to echo this from the client side. It was a real shock to see a gauge that says NPS and a number that clearly wasn't the NPS score. One of my clients shows a 9.07 on the gauge which is nice, but isn't the same as the NPS of 63.<br /><br />While we're on the subject... that panel in the 360 takes up a whole lot of space as the response count grows. It would be nice to see that reworked to summarize the data and allow the CSM to dig in if desired, rather than presenting everything. 0 http://m.getsatisfaction.com/topics/6980498/replies/16986708 http://m.getsatisfaction.com/topics/6980498 16986708 Jason Graham responded to "True NPS calculation and NPS Widget" 2016-06-23T19:47:32Z 2016-06-23T19:47:32Z Jason Graham http://m.getsatisfaction.com/people/6027221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10852221/AAEAAQAAAAAAAAaUAAAAJDFmMGI5ODU5LTdhYjItNGEzNC1hZGQ3LWE5NzJiODNjMzk2Zg(1)_medium.jpg jason_graham_5723402 Has anyone come up with a good workaround to this to show an individual customer's NPS in the 360 view? &nbsp;I'm implementing Gainsight now and am very surprised to run into this problem. &nbsp; 0 http://m.getsatisfaction.com/topics/6980498/replies/17874157 http://m.getsatisfaction.com/topics/6980498/replies/16807516 17874157 Steve Margulis responded to "True NPS calculation and NPS Widget" 2016-09-27T14:23:53Z 2016-09-27T14:23:53Z Steve Margulis http://m.getsatisfaction.com/people/7812742 https://www.gravatar.com/avatar/61659539a32dfa1f3d8c71587ef9d9cd?d=identicon&s=55&r=PG steve_margulis Above and beyond the original poster's suggestion, I would like to free the NPS engine from behind the curtain. Gainsight has an NPS calculator built in, but it there is very limited filtering (by role, by customer/user). I would like to calculate NPS by a variety of filters including date range, by region, by industry, etc. I understand that Reporting 2.0 allows me to filter to get an average NPS, but not a true %Promotors - %Detractors calculation. 4 http://m.getsatisfaction.com/topics/6980498/replies/17875369 http://m.getsatisfaction.com/topics/6980498 17875369 Scott Morris responded to "True NPS calculation and NPS Widget" 2016-09-27T21:02:32Z 2016-09-27T21:02:32Z Scott Morris http://m.getsatisfaction.com/people/7416750 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10529931/ScreenShot2015-05-05at9.21.01PM_medium.png smorris_gainsightcom Hi Jason:<br /><br />Totally understand the need to see the true NPS score on the 360. &nbsp;There's a way to do it but would require SFDC formula fields on the Customer Info object and a rule. &nbsp;Are you open to creating a few fields and a rule to populate this data? &nbsp;If so, let me know and I'll set up some time for us to connect offline.<br /><br />Thanks 0 http://m.getsatisfaction.com/topics/6980498/replies/17875646 http://m.getsatisfaction.com/topics/6980498/replies/17875369 17875646 Nora Soza responded to "True NPS calculation and NPS Widget" 2016-09-27T22:28:11Z 2016-09-27T22:28:11Z Nora Soza http://m.getsatisfaction.com/people/3548087 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10878927/NSozaHeadshot_medium.jpg nora_soza_3251617 @Scott -- We would be interested as well. Feel free to ping me directly to schedule some time! 0 http://m.getsatisfaction.com/topics/6980498/replies/17875658 http://m.getsatisfaction.com/topics/6980498/replies/17875369 17875658 Scott Morris responded to "True NPS calculation and NPS Widget" 2016-09-27T22:32:05Z 2016-09-27T22:32:05Z Scott Morris http://m.getsatisfaction.com/people/7416750 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10529931/ScreenShot2015-05-05at9.21.01PM_medium.png smorris_gainsightcom Awesome! &nbsp;I'll reach out and schedule some time. &nbsp;Just so I can prepare the best solution, are you hoping to see true NPS all time? &nbsp;Or based on a date range (i.e. true NPS this quarter)? &nbsp; 0 http://m.getsatisfaction.com/topics/6980498/replies/17875664 http://m.getsatisfaction.com/topics/6980498/replies/17875369 17875664 Nora Soza responded to "True NPS calculation and NPS Widget" 2016-09-27T22:35:00Z 2016-09-27T22:35:00Z Nora Soza http://m.getsatisfaction.com/people/3548087 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10878927/NSozaHeadshot_medium.jpg nora_soza_3251617 Date range -- likely annually, but potentially for the past 2-years. 0 http://m.getsatisfaction.com/topics/6980498/replies/17875889 http://m.getsatisfaction.com/topics/6980498/replies/17875369 17875889 Jason Graham responded to "True NPS calculation and NPS Widget" 2016-09-28T00:04:11Z 2016-09-28T00:04:11Z Jason Graham http://m.getsatisfaction.com/people/6027221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10852221/AAEAAQAAAAAAAAaUAAAAJDFmMGI5ODU5LTdhYjItNGEzNC1hZGQ3LWE5NzJiODNjMzk2Zg(1)_medium.jpg jason_graham_5723402 Thanks Scott. &nbsp;We did something similar by creating fields on the account object and calculating the score per customer outside of Gainsight. &nbsp;We're able to populate NPS per customer onto the 360 summary and into the scorecard using that field. &nbsp;<br /><br />However, if GS has the ability to do the calculations themselves, then we could conceivably analyze NPS by segment, theater, cohort, etc and so it would be very useful to understand how this is done. &nbsp;So yes! &nbsp;Love to grab some time and discuss. &nbsp;Thanks for the offer. &nbsp; 0 http://m.getsatisfaction.com/topics/6980498/replies/17876158 http://m.getsatisfaction.com/topics/6980498/replies/17875369 17876158 Jeffrey Coleman responded to "True NPS calculation and NPS Widget" 2016-09-28T02:39:10Z 2016-09-28T02:39:10Z Jeffrey Coleman http://m.getsatisfaction.com/people/7452793 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10860994/JeffreyColemanHeadshotJuly2016_medium.jpeg jeffrey_coleman_7146828 The problem with any rule-based calculation is that it only works on the single dimension that you're running it against. So if you want to view the data by region and then the same data by product or CSM or product... each of those are separate calculations. (Shameless plug: the <a href="https://www.salesforce.com/video/192761/?d=sessions-filter" rel="nofollow">presentation I did at Dreamforce</a> last year covers this concept and shows some of the power of being able to slice your data in this way.)<br /><br />A solution you can try to implement is to put a "NPS Normalized" field on the NPS response object. You set up a set of field updates that trigger based on the Promoter/Passive/Detractor value and set the normalized value to 1/0/-1 respectively. Then all you need to do is query the table, group by whatever dimensions you want (including different time ranges) and take the average of that normalized field.<br /><br />Just as an example: if you get the following results: 10,10,10,8,8,8,0,0 then the normalized values are 1,1,1,0,0,0,-1,-1 which sums to 1. 8 responses means the value is 0.125 which is a 12.5 NPS score.<br /><br />Hope that's helpful! 5 http://m.getsatisfaction.com/topics/6980498/replies/17920825 http://m.getsatisfaction.com/topics/6980498 17920825 Eygló Óskarsdóttir responded to "True NPS calculation and NPS Widget" 2016-10-14T12:32:37Z 2016-10-14T12:32:37Z Eygló Óskarsdóttir http://m.getsatisfaction.com/people/8722003 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10930454/photo_medium.jpg eygl_skarsd_ttir Since Gainsight doesn't send&nbsp;out NPS on relationship level, our organization currently taylors survey&nbsp;outreaches to our customer with a specific product and send them NPS survey&nbsp;respectively to that. <br /><br />We would like to report on the overall NPS (score ranging&nbsp;from -100 to +100) for each survey on a dashboard but I'm unable to do so.&nbsp;<br /><br />Currently, I am able to get the average NPS score that our customers give us&nbsp;(ranging from 0-10) but that is not what I want. Is there away for us to create&nbsp;reports that show the overall NPS score by survey (by product)?&nbsp;So the score we would create our reports on would be same as the NPS score in&nbsp;the NPS tab. 1 http://m.getsatisfaction.com/topics/6980498/replies/17920832 http://m.getsatisfaction.com/topics/6980498/replies/17920825 17920832 Eygló Óskarsdóttir responded to "True NPS calculation and NPS Widget" 2016-10-14T12:34:01Z 2016-10-14T12:34:01Z Eygló Óskarsdóttir http://m.getsatisfaction.com/people/8722003 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10930454/photo_medium.jpg eygl_skarsd_ttir Has this feature been requested? 0 http://m.getsatisfaction.com/topics/6980498/replies/17921300 http://m.getsatisfaction.com/topics/6980498 17921300 Praneet responded to "True NPS calculation and NPS Widget" 2016-10-14T14:59:44Z 2016-10-14T14:59:44Z Praneet http://m.getsatisfaction.com/people/7439515 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10492030/Hyderabad-PraneetChandra_medium.jpg praneet_chandra Hi All,<br />After seeing multiple request on this thread for True NPS calculation, we have come up with following solution<br /><br />1) For NPS Widget in C360- We will allow user to configure time-period in CS360 and R360 configuration for which user wants to see the True NPS score.<br /><br />2) For Survey section in C360 and R360 - we will see NPS true calculation based on each survey.<br /><br />3) In Analyze section inside survey for NPS question, we will be able to see % number of promoters,&nbsp;% number of&nbsp;detractors and&nbsp;% number of&nbsp;passives and also the true NPS calculation for that Survey. 2 http://m.getsatisfaction.com/topics/6980498/replies/17921837 http://m.getsatisfaction.com/topics/6980498/replies/17921300 17921837 Dan Ahrens responded to "True NPS calculation and NPS Widget" 2016-10-14T17:18:49Z 2016-10-14T17:18:49Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens Hi Praneet, are there any plans to add NPS calculation functionality to Reporting so reports and dashboards can be built to show NPS score by various segments, cohort groups, time periods, etc? 6 http://m.getsatisfaction.com/topics/6980498/replies/18378430 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18378430 Elizabeth Vivirito responded to "True NPS calculation and NPS Widget" 2017-01-30T21:56:50Z 2017-01-30T21:56:50Z Elizabeth Vivirito http://m.getsatisfaction.com/people/7852214 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10845086/G_medium.jpeg elizabeth_7545644 +1 1 http://m.getsatisfaction.com/topics/6980498/replies/18379543 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18379543 Eygló Óskarsdóttir responded to "True NPS calculation and NPS Widget" 2017-01-31T08:00:50Z 2017-01-31T08:00:50Z Eygló Óskarsdóttir http://m.getsatisfaction.com/people/8722003 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10930454/photo_medium.jpg eygl_skarsd_ttir +1 1 http://m.getsatisfaction.com/topics/6980498/replies/18381456 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18381456 Chelsea responded to "True NPS calculation and NPS Widget" 2017-01-31T20:55:59Z 2017-01-31T20:55:59Z Chelsea http://m.getsatisfaction.com/people/7684726 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10772751/IMG_8782_medium.JPG chelsea_7378410 +1 1 http://m.getsatisfaction.com/topics/6980498/replies/18448344 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18448344 Greg Remillard responded to "True NPS calculation and NPS Widget" 2017-02-24T18:21:13Z 2017-02-24T18:21:13Z Greg Remillard http://m.getsatisfaction.com/people/8963051 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11018390/photo_medium.jpg greg_remillard @Praneet - Thank you for the update in regard to #2. For our CSM Team, the 0-10 average scale is super confusing. What is the timeline for this fix? Thank you!&nbsp; 0 http://m.getsatisfaction.com/topics/6980498/replies/18448405 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18448405 Denise Stokowski responded to "True NPS calculation and NPS Widget" 2017-02-24T18:39:33Z 2017-02-24T18:39:33Z Denise Stokowski http://m.getsatisfaction.com/people/7259404 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481507/Denise_Image_medium.jpeg denise_stokowski Greg - Think this is what you are looking for - we just released it this week. In Release Notes under Customer 360 section. &nbsp;<a href="https://support.gainsight.com/Release_Notes/Release_Notes/Release_Notes_Version_5.5_February_2017#Customer_360_and_Relationship_360" rel="nofollow" title="Link: https://support.gainsight.com/Release_Notes/Release_Notes/Release_Notes_Version_5.5_February_2017#Customer_360_and_Relationship_360">https://support.gainsight.com/Release_Notes/Release_Notes/Release_Notes_Version_5.5_February_2017#Customer_360_and_Relationship_360</a> <br /><br /><ol><li>View NPS Score or Average NPS Score in C360 and R360 Summary: Admins can choose to display either the NPS Score or Average NPS Score on the NPS Widget. The NPS Widget may be added to the CS360, R360, and Zendesk.&nbsp;<ol><li>Navigate to&nbsp;Administration &gt; C360 Layouts, or&nbsp;Administration &gt; Relationships.&nbsp;</li><li>Click&nbsp;+ LAYOUT&nbsp;or edit an existing layout (for relationships, click Card View).&nbsp;</li><li>In a layout section, click&nbsp;Configure&nbsp;(gear icon). The Configure Section dialog appears.&nbsp;</li><li>Add an NPS widget.&nbsp;</li><li>On the NPS widget, click the&nbsp;Settings&nbsp;icon.&nbsp;</li></ol></li></ol><p><img height="254" src="https://support.gainsight.com/@api/deki/files/3353/NPSScore.png?revision=1&amp;size=bestfit&amp;width=848&amp;height=254" width="848" /></p><ol><li>In the NPS Score Settings dialog, select an option:&nbsp;<ol><li>NPS Score: You can select a time period for which the NPS score will be calculated.&nbsp;</li><li>Average NPS Score: The average NPS score is displayed (no change from previous release).&nbsp;</li></ol></li><li>Click&nbsp;APPLY. The NPS score selected here will be visible in the Customer 360 or Relationship 360 Summary sections.&nbsp;</li></ol><p>&nbsp;</p><ol><li>Display NPS Score or Average NPS Score in Survey section of C360/R360: Admins can choose to display either the NPS Score or Average NPS Score on the Survey section. The Survey section can be added to the CS360 and R360. &nbsp;<ol><li>Navigate to&nbsp;Administration &gt; C360 Layouts, or&nbsp;Administration &gt; Relationships.&nbsp;</li><li>Click&nbsp;+ LAYOUT&nbsp;or edit an existing layout (for relationships, click Card View).&nbsp;</li><li>In a layout section, click&nbsp;Configure&nbsp;(gear icon) on a Surveys section. The NPS Score Settings dialog appears.</li></ol></li></ol><p><img src="https://support.gainsight.com/@api/deki/files/3354/NPSScore1.png?revision=1" title="Image: https://support.gainsight.com/@api/deki/files/3354/NPSScore1.png?revision=1" /></p><ol><li>In the NPS Score Settings dialog, select an option:&nbsp;<ul><li>NPS Score: You can select a time period for which the NPS score will be calculated.&nbsp;</li><li>Average NPS Score: The average NPS score will be displayed. This option is same from the previous release.&nbsp;</li></ul></li><li>Click&nbsp;SAVE. The NPS score selected here will be visible in the Customer 360 or Relationship 360 Summary sections.&nbsp;</li></ol><p>&nbsp;</p> 3 http://m.getsatisfaction.com/topics/6980498/replies/18448687 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18448687 Dan Ahrens responded to "True NPS calculation and NPS Widget" 2017-02-24T20:09:15Z 2017-02-24T20:09:15Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens This is awesome Denise!<br /><br />Are there any plans to allow use of the NPS Score (instead of average) in reports and dashboards too? 2 http://m.getsatisfaction.com/topics/6980498/replies/18452839 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18452839 Praneet responded to "True NPS calculation and NPS Widget" 2017-02-27T04:17:23Z 2017-02-27T04:17:23Z Praneet http://m.getsatisfaction.com/people/7439515 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10492030/Hyderabad-PraneetChandra_medium.jpg praneet_chandra For supporting it in Reports and Dashboard we will need column level formula capability, that is currently not available. 0 http://m.getsatisfaction.com/topics/6980498/replies/18454525 http://m.getsatisfaction.com/topics/6980498/replies/17875369 18454525 Dan Ahrens responded to "True NPS calculation and NPS Widget" 2017-02-27T18:05:26Z 2017-02-27T18:05:26Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens Not sure how I missed this Jeffrey, but this idea is genius!&nbsp; 0 http://m.getsatisfaction.com/topics/6980498/replies/18563814 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18563814 Spencer Engel responded to "True NPS calculation and NPS Widget" 2017-04-06T21:50:56Z 2017-04-06T21:50:56Z Spencer Engel http://m.getsatisfaction.com/people/8213776 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10814687/photo_medium.jpg spencer_engel Hi Praneet - Is there any plan to add this capability in the future? Thanks! 0 http://m.getsatisfaction.com/topics/6980498/replies/18563815 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18563815 Spencer Engel responded to "True NPS calculation and NPS Widget" 2017-04-06T21:50:57Z 2017-04-06T21:50:57Z Spencer Engel http://m.getsatisfaction.com/people/8213776 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10814687/photo_medium.jpg spencer_engel Hi Praneet - Is there any plan to add this capability in the future? Thanks! 0 http://m.getsatisfaction.com/topics/6980498/replies/18564527 http://m.getsatisfaction.com/topics/6980498/replies/17921300 18564527 Praneet responded to "True NPS calculation and NPS Widget" 2017-04-07T04:26:53Z 2017-04-07T04:26:53Z Praneet http://m.getsatisfaction.com/people/7439515 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10492030/Hyderabad-PraneetChandra_medium.jpg praneet_chandra To have this capability we need to have reporting enhancement to support formula fields at column level. 0 http://m.getsatisfaction.com/topics/6980498/replies/18724220 http://m.getsatisfaction.com/topics/6980498/replies/16807516 18724220 Andrea Weisz responded to "True NPS calculation and NPS Widget" 2017-06-09T16:56:07Z 2017-06-09T16:56:07Z Andrea Weisz http://m.getsatisfaction.com/people/9036481 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11049735/photo_medium.jpg andrea_weisz_4gosadf8s7nza Can you customize the NPS meter widget? Your meter says 20 is green. We think 30+ is green? 1 http://m.getsatisfaction.com/topics/6980498/replies/18735730 http://m.getsatisfaction.com/topics/6980498 18735730 tzundel@gainsight.com responded to "True NPS calculation and NPS Widget" 2017-06-14T22:42:26Z 2017-06-14T22:42:26Z tzundel@gainsight.com http://m.getsatisfaction.com/people/7410935 https://www.gravatar.com/avatar/41f810b4b35c40aac5a33798de607536?d=identicon&s=55&r=PG tzundel_gainsightcom Praneet, I know that customers can now&nbsp;configure the Summary section of the C360 to show actual NPS, as opposed to the score average, if they so chose. <br /><br />Does that configuration also allow for the actual NPS to be displayed in the Surveys section of the C360? Or would the "NPS" number in the Surveys section still be an average of the scores given to the NPS question in that survey, as shown below?&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1610190/RackMultipart20170614-65654-t9ntfn-Screenshot_at_Jun_14_17-32-35_inline.png?1497480056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1610190/RackMultipart20170614-65654-t9ntfn-Screenshot_at_Jun_14_17-32-35_inlinepng1497480056" /> 0 http://m.getsatisfaction.com/topics/6980498/replies/18943630 http://m.getsatisfaction.com/topics/6980498/replies/17875369 18943630 Ben responded to "True NPS calculation and NPS Widget" 2017-09-12T15:41:05Z 2017-09-12T15:41:05Z Ben http://m.getsatisfaction.com/people/8274286 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11218007/272c2726037d1d941df954063bbb6331_medium.jpg ben_michael_7959047 Jeff this is great! I am trying to implement this and cannot seem to find the "NPS Response" object. I tried going to Administration &gt;&gt; Data Management but I am not seeing any objects listed there relating to surveys, NPS, or responses.<br /><br />Can you point me in the right direction? 0 http://m.getsatisfaction.com/topics/6980498/replies/18943802 http://m.getsatisfaction.com/topics/6980498/replies/17875369 18943802 Jeffrey Coleman responded to "True NPS calculation and NPS Widget" 2017-09-12T16:42:54Z 2017-09-12T16:42:54Z Jeffrey Coleman http://m.getsatisfaction.com/people/7452793 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10860994/JeffreyColemanHeadshotJuly2016_medium.jpeg jeffrey_coleman_7146828 Ben -- looks to me like you're looking at the MDA objects. At least currently, the NPS Response object I was referencing is in Salesforce. I do know from a conversation a couple of weeks ago that surveys will likely shift to MDA in an upcoming release. Including this as a default feature would be great. 0