http://m.getsatisfaction.com/topics/6988803 Hearing distortion on my Ion Profile LP 2018-11-05T13:58:27Z 2016-04-25T21:24:46Z 6988803 http://m.getsatisfaction.com/topics/6988803 6988803 Hearing distortion on my Ion Profile LP 2018-11-05T13:58:27Z 2016-04-25T21:24:46Z George Brousseau http://m.getsatisfaction.com/people/8195461 https://www.gravatar.com/avatar/a328253126fdafd79f77d668e776b12e?d=identicon&s=55&r=PG george_brousseau I have an ION Profile LP that I did not use for at least 5 years and I am trying to use it again, but I ran into a problem with sound distortion. I have checked and verified with the easy step-by-step instructions to make sure that I have the system properly set. I used my Laptop and desktop and I got the same issue. Now I would like to ask If someone can recommend something else. I don't know if the turntable could cause distortion or the needle? question complete 13 8 1 comment distortion http://m.getsatisfaction.com/topics/6988803/replies/16830471 http://m.getsatisfaction.com/topics/6988803 16830471 Chris D responded to "Hearing distortion on my Ion Profile LP" 2016-04-26T16:59:14Z 2016-04-26T16:59:14Z Chris D http://m.getsatisfaction.com/people/6749913 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10599099/fbprofilepic_medium.jpg chris_d23 Hello George, <br /><br /> How are you connecting the turntable? Are you connecting this to a computer or home stereo? If a home stereo, please ensure that you're connecting this via Line Input, not Phono. If your computer, as you stated, make sure you're setup correctly. If you confirmed that you are then it may very well be your needle cartridge. You can purchase replacement stylus cartridges by logging onto <a href="http://www.ionaudio.com/products/details/ict04rs" rel="nofollow">www.ionaudio.com/products/details/ict...</a>. 0 http://m.getsatisfaction.com/topics/6988803/replies/16849063 http://m.getsatisfaction.com/topics/6988803 16849063 George Brousseau responded to "Hearing distortion on my Ion Profile LP" 2016-05-03T04:04:15Z 2016-05-03T04:04:15Z George Brousseau http://m.getsatisfaction.com/people/8195461 https://www.gravatar.com/avatar/a328253126fdafd79f77d668e776b12e?d=identicon&s=55&r=PG george_brousseau Hello Chris D, <br /><br /> I connected the turntable to my computer and I have checked and verified with the easy step-by-step instructions and I am correctly connected. I don’t think I have a problem <br /> With the needle. The reason is that I can hear the music/singer without any problem but the voice is not the actual singer, the voice is completely unrecognizable. I know the singer’s voice and what I hear is not. <br /><br /> Thank you for your response <br /><br /> George Brousseau 0 frustrated http://m.getsatisfaction.com/topics/6988803/replies/16850676 http://m.getsatisfaction.com/topics/6988803 16850676 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2016-05-03T15:51:21Z 2016-05-03T15:51:21Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi George, <br /><br /> Make sure your cartridge is is securely connected to the tonearm whenever you are using the turntable. I would also recommend to try dusting off and gently wiping the surface of the record before playing it. <br /><br /> Are you using this with a Windows computer? <br /><br /> Let's double check that your settings are correct: <br /><br /> First, make sure you have the latest version of the EZ Converter software installed - <a href="http://www.ionaudio.com/ezvc/" rel="nofollow">www.ionaudio.com/ezvc/</a>. <br /><br /> <b>Windows 7 Sound Settings Setup</b> <br /><br /> <i>Playback Settings</i> <br /><br /> 1. Click the <b>Start</b> button. <br /> 2. Select <b>Control Panel</b>. <br /> 3. Double Click <b>Hardware and Sound</b> it may only say Sound. <br /> 4. Double Click <b>Sound</b>, the Sound Settings window will open. <br /> 5. Under the <b>Playback Tab</b> click on your computers sound card and speakers. <br /> 6. Choose <b>Realtek</b>. <br /> 7. Click <b>Set Default</b> at the bottom of the window. <br /><br /> <b>Important</b>: Make sure the USB Audio Codec/USB PnP Audio Device is NOT your Default playback device. <br /><br /> <i>Windows 7 Recording Settings</i> <br /><br /> 1. Click on the <b>Recording Tab</b>. <br /> 2. Click on <b>Microphone USB (Codec, PnP, Array)</b>. <br /> 3. Click <b>Set Default</b>. <br /> 4. Click <b>Properties</b> on the bottom of that window - Microphone Properties window will open. <br /> 5. Click on the <b>Levels Tab</b>. <br /> 6. Set the level to <b>5</b>. <br /> 7. Click on the <b>Advanced Tab</b>. <br /> 8. Set the <b>Sample Rate</b> to <b>2 Channel, 16 bit, 44100 Hz or 44800 Hz</b>. <br /> 9. Uncheck both <b>Exclusive Mode boxes</b>. <br /> 10. Click <b>Apply</b>, then <b>OK</b> to exit. <br /><br /> <b>Windows XP Sound Settings</b> <br /><br /> 1. Click Start button. <br /> 2. Select Settings, then Control Panel. <br /> 3. Click Sounds, Speech, and Audio Devices. <br /> 4. Choose Sounds, and Audio Devices. This will open the Sounds and Audio Devices Properties. <br /> 5. Click on the Audio Tab. <br /> 6. Under Sound Playback Default Device choose your sound card. (Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant) <br /> 7. Under Sound Recording Default Device choose the USB. (USB Audio Codec, Pnp Audio Device, Microphone Array) <br /> 8. Under MIDI Music Playback Default Device no changes necessary. <br /> 9. Click on the Voice Tab and mirror these settings. <br /> 10. Click Apply to save, then click OK to exit. <br /><br /> Let me know how this works out for you! 0 http://m.getsatisfaction.com/topics/6988803/replies/17812880 http://m.getsatisfaction.com/topics/6988803 17812880 Charles Dale responded to "Hearing distortion on my Ion Profile LP" 2016-09-02T22:11:45Z 2016-09-02T22:11:45Z Charles Dale http://m.getsatisfaction.com/people/8648068 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10902545/photo_medium.jpg charles_dale_3qb7hkh4lwbcm I have the same issue with a TTUSB, not used in several years. I just bought a new stylus for it. The sound is extremely distorted, both through the USB interface (connected to a PC) and the RCA plugs (connected to a home entertainment system). I've verified that the level switch is set to RCA Line and have tried it with the Gain control in high, medium, and low settings. I bought the new stylus on Amazon (<a href="https://www.amazon.com/gp/product/B000T5PPQA" rel="nofollow">https://www.amazon.com/gp/product/B00...</a>) and have tried it with both of the styluses that came in the package. 0 http://m.getsatisfaction.com/topics/6988803/replies/17820247 http://m.getsatisfaction.com/topics/6988803/replies/17812880 17820247 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2016-09-06T18:57:10Z 2016-09-06T18:57:10Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Charles -&nbsp;<br /><br />Please go through the steps I'd suggested above. If you're still having issues, please get in touch with your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a>. You can find their contact information on that page. 0 http://m.getsatisfaction.com/topics/6988803/replies/19002401 http://m.getsatisfaction.com/topics/6988803 19002401 Sid Roach responded to "Hearing distortion on my Ion Profile LP" 2017-10-06T22:14:45Z 2017-10-06T22:14:45Z Sid Roach http://m.getsatisfaction.com/people/9325644 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11157033/photo_medium.jpg sid_roach I am having this problem also. I used my ION Profile LP USB turntable about a year ago and now the sound is very distorted. I am using Windows 10 Home. Help please?? 0 http://m.getsatisfaction.com/topics/6988803/replies/19010465 http://m.getsatisfaction.com/topics/6988803/replies/19002401 19010465 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2017-10-10T21:53:37Z 2017-10-10T21:53:37Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please see my post above. If you've gone through those steps and are still experiencing distortion, please contact our Technical Support team by logging on to <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>.&nbsp; 0 http://m.getsatisfaction.com/topics/6988803/replies/19137657 http://m.getsatisfaction.com/topics/6988803 19137657 Jon Marangoni responded to "Hearing distortion on my Ion Profile LP" 2017-12-03T22:41:35Z 2017-12-03T22:41:35Z Jon Marangoni http://m.getsatisfaction.com/people/9418467 https://www.gravatar.com/avatar/77c5e52ece197771bc849e424f545fd9?d=identicon&s=55&r=PG jon_marangoni I also am having distorted sound with my Ion Profile turntable from Costco <br /> Can it be the needle? it comes off easily and it looks flimsy how do we to tell if it working? Or is it the machine itself 0 Sad and frustrated http://m.getsatisfaction.com/topics/6988803/replies/19139252 http://m.getsatisfaction.com/topics/6988803/replies/19137657 19139252 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2017-12-04T17:45:13Z 2017-12-04T17:45:13Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Our Technical Support team can help you with determining if the issue is with your needle or not. Log on to <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>&nbsp;to contact the Support Team. You can find their contact information on that page.&nbsp; 0 http://m.getsatisfaction.com/topics/6988803/replies/19385129 http://m.getsatisfaction.com/topics/6988803 19385129 E responded to "Hearing distortion on my Ion Profile LP" 2018-03-11T22:08:57Z 2018-03-11T22:08:57Z E http://m.getsatisfaction.com/people/9576793 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11244076/photo_medium.jpg eliot_goldberg Bill/Chris, <br /><br /> I too have an Ion Profile LP. It works great when connected to my stereo via the RCA cables. When connected to my computer, what I hear is only very rough scratching and popping sounds. Doesn't even sound like music. I have tried the steps outlined above - converting the Windows 7 instructions to Windows 10, but no change. I've downloaded the lastest driver from the website, so I'm running out of ideas. Any thoughts? Many thanks, <br /><br /> - Eliot 0 http://m.getsatisfaction.com/topics/6988803/replies/19392784 http://m.getsatisfaction.com/topics/6988803/replies/19385129 19392784 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2018-03-14T20:48:09Z 2018-03-14T20:48:09Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Alright, if you're hearing popping in your audio, please get in touch with your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a>. You can find their contact information on that page.&nbsp; 0 http://m.getsatisfaction.com/topics/6988803/replies/19840282 http://m.getsatisfaction.com/topics/6988803/replies/16830471 19840282 Helen Marks responded to "Hearing distortion on my Ion Profile LP" 2018-11-03T10:16:11Z 2018-11-03T10:16:11Z Helen Marks http://m.getsatisfaction.com/people/9840899 https://graph.facebook.com/v2.0/10217090986844014/picture?type=normal helen_marks If I use the line in slot on the back of my turntable where do I need to plug the other end of the cable in my amp?<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760341/RackMultipart20181103-16758-56c4xw-15412400938028920752329520681724_inline.jpg?1541240113" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760342/RackMultipart20181103-103336-4cqz2u-15412401277124510281437809656428_inline.jpg?1541240146" /> 0 http://m.getsatisfaction.com/topics/6988803/replies/19842637 http://m.getsatisfaction.com/topics/6988803/replies/16830471 19842637 Bill R. responded to "Hearing distortion on my Ion Profile LP" 2018-11-05T13:58:27Z 2018-11-05T13:58:27Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 You will need to connect your turntable to a line-level input on your amp or receiver. This is usually indicated as Tape, AUX, or CD. Do not connect your turntable to a phono-level input. This will damage the turntable's built-in pre-amp. 0