http://m.getsatisfaction.com/topics/7002659 Signature required for Medicare Online? 2018-11-08T07:20:11Z 2016-05-12T03:09:26Z 7002659 http://m.getsatisfaction.com/topics/7002659 7002659 Signature required for Medicare Online? 2018-11-08T07:20:11Z 2016-05-12T03:09:26Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 <p>Can anyone clarify whether we&nbsp; need patients signature when using Medicare or DVA online?</p> question complete 13 14 3 comment http://m.getsatisfaction.com/topics/7002659/replies/16875972 http://m.getsatisfaction.com/topics/7002659 16875972 Cath Gomboc responded to "Signature required for Medicare Online?" 2016-05-12T03:28:21Z 2016-05-12T03:28:21Z Cath Gomboc http://m.getsatisfaction.com/people/7426954 https://www.gravatar.com/avatar/9bff9ba4c1808be58fbaf35dee2cf8b8?d=identicon&s=55&r=PG cath_gomboc There is no facility on the online claiming that requires a patient signature. &nbsp;But it does require a box to be ticked that signifies that the practitioner has provided the treatment. &nbsp;I really like the FD online claiming facility. 0 http://m.getsatisfaction.com/topics/7002659/replies/16876093 http://m.getsatisfaction.com/topics/7002659 16876093 Marlene responded to "Signature required for Medicare Online?" 2016-05-12T04:47:31Z 2016-05-12T04:47:31Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 Thanks for your reply- we have had discussions with medicare that said we are required legally to obtain a signature from every patient after every consultation - which in my view is ridiculous- especially as we are able to shred the document after they sign it- but after viewing the contract with medicare - it says we need to have proof of a consultation which would be appointment diary and treatment records- so I am confused!!!! 0 http://m.getsatisfaction.com/topics/7002659/replies/16879068 http://m.getsatisfaction.com/topics/7002659 16879068 Gerry responded to "Signature required for Medicare Online?" 2016-05-13T02:36:20Z 2016-05-13T02:36:20Z Gerry http://m.getsatisfaction.com/people/7412896 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10480839/IMG_2479-Version2_medium.JPG gerry_7106996 Smartsoft doesn't have an official position on whether a patient's signature is required when sending Medicare / DVA claims. We have had several conversations with Medicare representatives over the years, and have been provided with feedback from individual providers on advice provided to them by Medicare. At this time there appears to be conflicting information regarding what is officially required. For this reason, we have made the printing of Medicare / DVA statements optional by providing users with a Print option on the final page of the Medicare / DVA claiming wizard.<br /><br />We leave the decision on whether to print a statement and obtain a signature up to the practice's discretion after their own investigations with Medicare. 1 http://m.getsatisfaction.com/topics/7002659/replies/16879096 http://m.getsatisfaction.com/topics/7002659/replies/16876093 16879096 Joyaa Antares responded to "Signature required for Medicare Online?" 2016-05-13T03:04:25Z 2016-05-13T03:04:25Z Joyaa Antares http://m.getsatisfaction.com/people/5979473 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481663/JoyaaNov2012Sydney_medium.jpg joyaa_antares Sounds crazy to me Marlene. Was the adviser able to point you to the legal contract that had this written. (Or did she make this up?) :) 0 http://m.getsatisfaction.com/topics/7002659/replies/16879333 http://m.getsatisfaction.com/topics/7002659 16879333 Barry responded to "Signature required for Medicare Online?" 2016-05-13T06:00:26Z 2016-05-13T06:00:26Z Barry http://m.getsatisfaction.com/people/7616891 https://www.gravatar.com/avatar/3212ac7f03c298105473acd33dda05dc?d=identicon&s=55&r=PG barry_7310730 This is the link to the department of health answer to your question <a href="http://www.health.gov.au/internet/main/publishing.nsf/Content/hpg-valid-indv-allied-hlth-ser" rel="nofollow">http://www.health.gov.au/internet/mai...</a> <br /> You don't need a signature just need to be able to prove they attended eg clinical record of consult 3 http://m.getsatisfaction.com/topics/7002659/replies/16879458 http://m.getsatisfaction.com/topics/7002659/replies/16876093 16879458 Marlene responded to "Signature required for Medicare Online?" 2016-05-13T07:25:45Z 2016-05-13T07:25:45Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 I know its crazy, and I think the last person I spoke to from Medicare agreed... And no i cant see it on the contract or the guidelines ... 1 http://m.getsatisfaction.com/topics/7002659/replies/16879472 http://m.getsatisfaction.com/topics/7002659/replies/16879333 16879472 Marlene responded to "Signature required for Medicare Online?" 2016-05-13T07:32:00Z 2016-05-13T07:32:00Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 That was my interpretation of the guidelines but Medicare and DVA can apparently investigate/ audit the patient as to whether they were given something to sign as service rendered - and it is our responsibility to provide that form- so i am not sure which way to go from here! 0 http://m.getsatisfaction.com/topics/7002659/replies/16881701 http://m.getsatisfaction.com/topics/7002659/replies/16879333 16881701 Barry responded to "Signature required for Medicare Online?" 2016-05-13T21:42:35Z 2016-05-13T21:42:35Z Barry http://m.getsatisfaction.com/people/7616891 https://www.gravatar.com/avatar/3212ac7f03c298105473acd33dda05dc?d=identicon&s=55&r=PG barry_7310730 Hi Marlene<br /><br />The logical progression of the advice you were given is the patient walks out the door of your clinic and throws the signed form in the bin and says they didn't receive it. &nbsp;If that was the only standard the government accepted as proof, the health professional community would owe the government millions of dollars in "false claims".<br />I've had the same conversation with Medicare and DVA and I had to ask to speak to a manager (person above the call centre operator). &nbsp;I was referred to the document above as the level of proof required by the health professional. &nbsp;If the patient asks for a copy you must provide it but if they don't ask or you explain they don't require a copy as the level of proof is your clinical records then there is no need to supply a paper copy. &nbsp;If they ask is there anything to sign you can answer no it's electronic claiming. &nbsp;Signing was for you to send a paper copy of the claim form to the HIC for processing. &nbsp;Now it's electronic, there's no need. 5 http://m.getsatisfaction.com/topics/7002659/replies/16881818 http://m.getsatisfaction.com/topics/7002659/replies/16879333 16881818 Marlene responded to "Signature required for Medicare Online?" 2016-05-13T22:46:50Z 2016-05-13T22:46:50Z Marlene http://m.getsatisfaction.com/people/8229107 https://www.gravatar.com/avatar/5545c2521967afdbc268cb2914019efd?d=identicon&s=55&r=PG marlene_7913905 Thanks Barry - I should have asked to speak to a manger! 0 http://m.getsatisfaction.com/topics/7002659/replies/19845497 http://m.getsatisfaction.com/topics/7002659 19845497 Amber Quirk responded to "Signature required for Medicare Online?" 2018-11-07T00:47:53Z 2018-11-07T00:47:53Z Amber Quirk http://m.getsatisfaction.com/people/7618831 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10576114/photo_medium.jpg amber_quirk <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.smartsoft.com.au/smartsoft/topics/medicare-online-claiming-patient-consent" rel="nofollow" target="_blank">Medicare Online Claiming - Patient Consent ?</a>.</em><br /><br /> I assume that verbal consent to claim online is accepted from Medicare for an online claim, as opposed to a signature? 0 http://m.getsatisfaction.com/topics/7002659/replies/19845498 http://m.getsatisfaction.com/topics/7002659/replies/19845497 19845498 Timothy responded to "Signature required for Medicare Online?" 2018-11-07T00:48:30Z 2018-11-07T00:48:30Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Amber. Please see previous discussion regarding this topic above. It may be better to direct this question to Medicare. 0 http://m.getsatisfaction.com/topics/7002659/replies/19847580 http://m.getsatisfaction.com/topics/7002659/replies/16879068 19847580 Vicki responded to "Signature required for Medicare Online?" 2018-11-08T06:43:25Z 2018-11-08T06:43:25Z Vicki http://m.getsatisfaction.com/people/9634233 https://www.gravatar.com/avatar/611be03d5f43579f6cb5f06b3261fc14?d=identicon&s=55&r=PG vicki_3o7bwcsrhm1bk Thanks Gerry.&nbsp; I agree there is still conflicting advice from Medicare even at the recent AAPM conference in Canberra the Medicare representatives could not give the audience a definite yes or no to the requirement for the patients signature.&nbsp; The Practice Mangers in the room all had differing processes. 0 http://m.getsatisfaction.com/topics/7002659/replies/19847607 http://m.getsatisfaction.com/topics/7002659/replies/19845497 19847607 Barry responded to "Signature required for Medicare Online?" 2018-11-08T07:20:11Z 2018-11-08T07:20:11Z Barry http://m.getsatisfaction.com/people/7616891 https://www.gravatar.com/avatar/3212ac7f03c298105473acd33dda05dc?d=identicon&s=55&r=PG barry_7310730 Hi Amber<br /><br alt="" name="" rel="" target="" title="" type="" value="" />Here is a link to another Medicare website to answer your question.<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://www.humanservices.gov.au/organisations/health-professionals/services/medicare/medicare-online-health-professionals" name="" rel="nofollow" target="" title="Link httpswwwhumanservicesgovauorganisationshealth-professionalsservicesmedicaremedicare-online-health-professionals" type="" value="">https://www.humanservices.gov.au/organisations/health-professionals/services/medicare/medicare-onlin...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br />Here is the key information from the site:<br alt="" name="" rel="" target="" title="" type="" value="" />Assignment of benefit documents<p alt="" name="" rel="" target="" title="" type="" value="">Assignment of benefit forms no longer need to be stored at the practice if you are using Medicare Online.</p><p alt="" name="" rel="" target="" title="" type="" value="">If we need to confirm that the service was provided to a patient, we will seek alternative evidence from you that the service was provided. Evidence may include electronic billing information, notes in practice software appointment records, and, if the practice chooses to retain them, the copy of the assignment of benefit form.</p><p alt="" name="" rel="" target="" title="" type="" value="">The legislative requirements for the assignment of benefit are:</p><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">an agreement must be made between the patient (assignor) and you for the assignment of benefit</li><li alt="" name="" rel="" target="" title="" type="" value="">the agreement is 'evidenced' through the use of the assignment of benefit form</li><li alt="" name="" rel="" target="" title="" type="" value="">the patient is required to sign the form</li><li alt="" name="" rel="" target="" title="" type="" value="">a copy of the agreement must be provided to the patient</li></ul><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0