http://m.getsatisfaction.com/topics/7294063 Bluetooth not working when I turn on the Block Rocker Max 2018-09-06T13:23:53Z 2016-08-24T17:49:00Z 7294063 http://m.getsatisfaction.com/topics/7294063 7294063 Bluetooth not working when I turn on the Block Rocker Max 2018-09-06T13:23:53Z 2016-08-24T17:49:00Z Mark http://m.getsatisfaction.com/people/8630792 https://www.gravatar.com/avatar/e6935f2cc280f46644dfb3325d4ee197?d=identicon&s=55&r=PG mark_15pt2v8ye74vr Why is the Bluetooth indicator/pairing light not displaying when I turn on the Block Rocker Max? It was working fine when I got the unit a couple of weeks ago, and I was able to pair my ipod it to the unit & play music. <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1472658/BlockRockerDisplay.jpg?1472060692" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1472658/BlockRockerDisplay_inline.jpg?1472060692" /></a> problem complete 34 16 11 comment bluetooth connection difficulty http://m.getsatisfaction.com/topics/7294063/replies/17787597 http://m.getsatisfaction.com/topics/7294063 17787597 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2016-08-24T18:58:22Z 2016-08-24T18:58:22Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Mark,<br /><br />Sorry to hear about your troubles. Let's have you try the following:<br /><br /><ol><li>In your device's Bluetooth settings, select the<strong>&nbsp;</strong>Block Rocker&nbsp;and choose "<strong>Forget Device</strong>".&nbsp;</li><li><span>Turn on your Bluetooth device.</span><span>.</span></li><li><span>Press and release the Bluetooth button to start pairing to your device. The Bluetooth icon will start flashing.</span></li><li><span>Navigate to your Bluetooth device’s setup screen, find “<b>Block Rocker</b>” and connect.<br /></span><strong>Note:</strong><span>&nbsp;If your Bluetooth device prompts for a pairing code, enter ‘0000’.</span></li><li><span>To disconnect pairing while the Bluetooth icon is lit solid, press and release the Bluetooth button. If the Bluetooth icon&nbsp;is flashing, press and hold the Bluetooth button for 3 seconds to cancel pairing mode.</span></li><li><span>To connect to another Bluetooth device, repeat steps 3-4.<br /></span><strong>Note:</strong><span>&nbsp;Maximum range will be achieved when using devices with Bluetooth 4.0 or higher.</span></li></ol>Hope this helps! Let me know if you have any further questions.&nbsp; 0 http://m.getsatisfaction.com/topics/7294063/replies/17793375 http://m.getsatisfaction.com/topics/7294063 17793375 Mark responded to "Bluetooth not working when I turn on the Block Rocker Max" 2016-08-26T15:58:45Z 2016-08-26T15:58:45Z Mark http://m.getsatisfaction.com/people/8630792 https://www.gravatar.com/avatar/e6935f2cc280f46644dfb3325d4ee197?d=identicon&s=55&r=PG mark_15pt2v8ye74vr That corrected the problem, thanks Bill. <br /><br /> Just an FYI to anyone else having this issue, the Bluetooth light doesn't come on when you turn on the unit like it did when you first connected to it, but Bluetooth is still active. Eliminating the original connection, then repairing does work, & then the Bluetooth light will appear. If you're still having a problem, try pairing to another device to verify Bluetooth connectivity. 0 http://m.getsatisfaction.com/topics/7294063/replies/17793419 http://m.getsatisfaction.com/topics/7294063 17793419 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2016-08-26T16:10:51Z 2016-08-26T16:10:51Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Glad you were able to get this resolved :). Let me know if you have any further questions. 0 http://m.getsatisfaction.com/topics/7294063/replies/17878333 http://m.getsatisfaction.com/topics/7294063 17878333 Danny Rasmussen responded to "Bluetooth not working when I turn on the Block Rocker Max" 2016-09-28T20:01:10Z 2016-09-28T20:01:10Z Danny Rasmussen http://m.getsatisfaction.com/people/8694589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10919773/photo_medium.jpg danny_rasmussen Hi Bill, I'm having the same problem though my Block Rocker Max is still not producing any Bluetooth signal. I disconnected all of the devices and yet when I press the Bluetooth button, nothing happens. I'm still at this screen. <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1490090/RackMultipart20160928-124313-hoxcw0-IMG_0799_inline.JPG?1475092850" /> 0 http://m.getsatisfaction.com/topics/7294063/replies/17881045 http://m.getsatisfaction.com/topics/7294063/replies/17878333 17881045 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2016-09-29T17:41:56Z 2016-09-29T17:41:56Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 If you're still having issues after going through my steps above, please get in touch with your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a>. You can find their contact information on that page. 0 http://m.getsatisfaction.com/topics/7294063/replies/18757351 http://m.getsatisfaction.com/topics/7294063 18757351 Rob Robert responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-06-24T04:22:25Z 2017-06-24T04:22:25Z Rob Robert http://m.getsatisfaction.com/people/9157860 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11095240/17265165_10212467553390931_7635912483119087059_n_medium.jpg rob_robert_bme500m5dk28y My block rocker is connecting but not playing music. D 0 http://m.getsatisfaction.com/topics/7294063/replies/18758128 http://m.getsatisfaction.com/topics/7294063 18758128 Mohye responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-06-24T19:04:48Z 2017-06-24T19:04:48Z Mohye http://m.getsatisfaction.com/people/9158602 https://www.gravatar.com/avatar/4d32287863ea7c38479b9c7096442108?d=identicon&s=55&r=PG mohye I am having the same problem with my brand new (2 days only) Job Rocker Max. I tried the above steps several times but the light doesn't flash at all and after holding it for 3 seconds it doesn't either. 0 http://m.getsatisfaction.com/topics/7294063/replies/18760532 http://m.getsatisfaction.com/topics/7294063/replies/18758128 18760532 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-06-26T12:57:27Z 2017-06-26T12:57:27Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please see my post above. Thanks! 0 http://m.getsatisfaction.com/topics/7294063/replies/18795237 http://m.getsatisfaction.com/topics/7294063 18795237 dean responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-07-11T18:26:19Z 2017-07-11T18:26:19Z dean http://m.getsatisfaction.com/people/9184684 https://www.gravatar.com/avatar/51e897f23565247e6cdf0badfb4def5e?d=identicon&s=55&r=PG dean_cyq54xww4qzxu Im having the same issue. no sound, no connection, nothing. Sound does not even come out when plugged into the aux cable. I tried contacting support but they have not yet responded after 2 days. <br /><br /> Help 0 http://m.getsatisfaction.com/topics/7294063/replies/18970627 http://m.getsatisfaction.com/topics/7294063/replies/17787597 18970627 Darrel Wood responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-09-23T15:18:23Z 2017-09-23T15:18:23Z Darrel Wood http://m.getsatisfaction.com/people/9303468 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11148415/19958917_10211390327767293_6224347254744326301_n_medium.jpg darrel_wood worked for me to, nearly sent it back 0 http://m.getsatisfaction.com/topics/7294063/replies/19051078 http://m.getsatisfaction.com/topics/7294063/replies/17787597 19051078 Darrel Wood responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-10-26T16:21:06Z 2017-10-26T16:21:06Z Darrel Wood http://m.getsatisfaction.com/people/9303468 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11148415/19958917_10211390327767293_6224347254744326301_n_medium.jpg darrel_wood i had the same problem, but i unpaired it using my phone in setting then repaired it and it works fine 0 http://m.getsatisfaction.com/topics/7294063/replies/19051437 http://m.getsatisfaction.com/topics/7294063 19051437 David Clarke responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-10-26T18:28:12Z 2017-10-26T18:28:12Z David Clarke http://m.getsatisfaction.com/people/8820073 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10969658/15319135_10154086464517546_3614861915229331081_n_medium.jpg david_clarke_fr5xk7m2stdzu DONT BUY THIS SPEAKER. Mine stopped working after a month (bluetooth), and they ask you to pay to ship it to Quebec (other side of the country from me) and that I won't see it for 6 months. They don't offer a replacement in the mean time, or instructions to just repair it yourself. They're great speakers if the Bluetooth issue wasn't an issue with almost every speaker. Check reviews yourself. 0 http://m.getsatisfaction.com/topics/7294063/replies/19058020 http://m.getsatisfaction.com/topics/7294063 19058020 Paul Spruiell responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-10-29T18:15:45Z 2017-10-29T18:15:45Z Paul Spruiell http://m.getsatisfaction.com/people/9362223 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11170051/photo_medium.jpg paul_spruiell This product is junk! Heading to Costco to get my money back! Same bluetooth problem as everyone else complains about. Too bad ION the sound is good if it would work. 0 http://m.getsatisfaction.com/topics/7294063/replies/19189833 http://m.getsatisfaction.com/topics/7294063/replies/17787597 19189833 Junior Alvarado responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-12-25T04:33:29Z 2017-12-25T04:33:29Z Junior Alvarado http://m.getsatisfaction.com/people/9451845 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11199928/16806923_661423817364115_5153832405072387085_n_medium.jpg junior_alvarado Worked for me unpair turn off speaker and turn off BT on your phone then turn on speaker hold down the BT button and turn on your BT on your phone u will see the speaker under new devices but the light on the speaker won’t come on until u pair it 0 http://m.getsatisfaction.com/topics/7294063/replies/19190127 http://m.getsatisfaction.com/topics/7294063/replies/17787597 19190127 Bridgette Dease responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-12-25T15:19:29Z 2017-12-25T15:19:29Z Bridgette Dease http://m.getsatisfaction.com/people/9451345 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11199753/25550332_10156308966968570_600681542321353169_n_medium.jpg bridgette_dease I tried it and it’s on 5 devices and it’s still not working it will not connect to any device ... I have the iPhone X so I don’t have a plug in for the aux cord 0 http://m.getsatisfaction.com/topics/7294063/replies/19192096 http://m.getsatisfaction.com/topics/7294063/replies/17787597 19192096 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2017-12-26T20:34:50Z 2017-12-26T20:34:50Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Bridgette, <br /><br /> If you'd tried multiple devices and your speaker is still not connecting, it's likely it may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="http://www.ionaudio.com/support" rel="nofollow">Support Office</a> or <a href="http://www.ionaudio.com/support" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0 http://m.getsatisfaction.com/topics/7294063/replies/19574293 http://m.getsatisfaction.com/topics/7294063/replies/18758128 19574293 Rob S responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-06-10T03:26:07Z 2018-06-10T03:26:07Z Rob S http://m.getsatisfaction.com/people/9689492 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11284883/photo_medium.jpg rob_s_3ekjcim4vyx4z Thanks. Deleting the connection on my phone and re-pairing the device fixed this issue. 0 http://m.getsatisfaction.com/topics/7294063/replies/19576255 http://m.getsatisfaction.com/topics/7294063/replies/18758128 19576255 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-06-11T15:01:25Z 2018-06-11T15:01:25Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Awesome, glad to hear it!&nbsp; 0 http://m.getsatisfaction.com/topics/7294063/replies/19651569 http://m.getsatisfaction.com/topics/7294063 19651569 Paul Thain responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-07-21T04:42:03Z 2018-07-21T04:42:03Z Paul Thain http://m.getsatisfaction.com/people/9732787 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11301509//platform/profilepic/_medium. paul_thain I have had issues with Bluetooth not working as well. Everything else Ok. No Bluetooth. 0 http://m.getsatisfaction.com/topics/7294063/replies/19654885 http://m.getsatisfaction.com/topics/7294063/replies/19651569 19654885 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-07-23T16:00:39Z 2018-07-23T16:00:39Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please see my response above for assistance with this. If you're still having issues, please get in touch with your <a href="http://www.ionaudio.com/support" rel="nofollow">nearest Support Office</a>. Their contact information is listed on that page.&nbsp; 0 http://m.getsatisfaction.com/topics/7294063/replies/19739636 http://m.getsatisfaction.com/topics/7294063 19739636 OSCAR VALI responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-09-06T03:00:02Z 2018-09-06T03:00:02Z OSCAR VALI http://m.getsatisfaction.com/people/9780741 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11320767/photo_medium.jpg oscar_vali ion block rocker max don,t work from battery only work from cable,Bluetooth work 0 http://m.getsatisfaction.com/topics/7294063/replies/19739773 http://m.getsatisfaction.com/topics/7294063 19739773 OSCAR VALI responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-09-06T04:34:34Z 2018-09-06T04:34:34Z OSCAR VALI http://m.getsatisfaction.com/people/9780741 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11320767/photo_medium.jpg oscar_vali on block rocker max IPA 76 C2 don,t work from battery, only work from cable 127V ,Bluetooth work 0 http://m.getsatisfaction.com/topics/7294063/replies/19740382 http://m.getsatisfaction.com/topics/7294063/replies/19739773 19740382 Bill R. responded to "Bluetooth not working when I turn on the Block Rocker Max" 2018-09-06T13:23:53Z 2018-09-06T13:23:53Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 It sounds like you may need to replace the battery in your speaker. Check out this link below to order a replacement battery, and for instructions that will walk you through how to replace the battery:<br /><br /><ul><li><a href="https://www.ionaudio.com/kb/ion-audio-portable-speaker-battery-replacement/" rel="nofollow">Ion Audio Portable Speaker - Battery Replacement</a></li></ul> 0