http://m.getsatisfaction.com/topics/7311031 How to turn off conferencing music while waiting for participants to join 2018-07-16T13:41:25Z 2016-09-15T20:23:50Z 7311031 http://m.getsatisfaction.com/topics/7311031 7311031 How to turn off conferencing music while waiting for participants to join 2018-07-16T13:41:25Z 2016-09-15T20:23:50Z Ted Jaffe http://m.getsatisfaction.com/people/7847690 https://www.gravatar.com/avatar/5cc40fe82e48af3e29bb0379fcd0d192?d=identicon&s=55&r=PG ted_jaffe Use the keypad to enter the following:<br /><br />*#903# praise 9 4 4 comment http://m.getsatisfaction.com/topics/7311031/replies/18809783 http://m.getsatisfaction.com/topics/7311031 18809783 Rick Noll responded to "How to turn off conferencing music while waiting for participants to join" 2017-07-17T21:01:42Z 2017-07-17T21:01:42Z Rick Noll http://m.getsatisfaction.com/people/9194472 https://www.gravatar.com/avatar/bfbee0deb7559d47f8820c101f098cc1?d=identicon&s=55&r=PG rick_noll_i55v99ttds2ik <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/turn-off-the-hold-music" rel="nofollow" target="_blank">turn off the hold music</a>.</em><br /><br /> Is there a way to turn off the background music on a group <br /> call if only the host has called in? We use this line for a weekly meeting <br /> where some remote participants occasionally call in. If they happen to call in <br /> late, etc, the whole group has to listen to the music in the background or we <br /> have to interrupt the meeting to call in when they join. 0 http://m.getsatisfaction.com/topics/7311031/replies/18809787 http://m.getsatisfaction.com/topics/7311031/replies/18809783 18809787 Saadet - Community Support responded to "How to turn off conferencing music while waiting for participants to join" 2017-07-17T21:02:16Z 2017-07-17T21:02:16Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hello Rick,<br /><br />Have you tried the above? 0 http://m.getsatisfaction.com/topics/7311031/replies/19507374 http://m.getsatisfaction.com/topics/7311031 19507374 Natasha Parker responded to "How to turn off conferencing music while waiting for participants to join" 2018-05-07T14:21:06Z 2018-05-07T14:21:06Z Natasha Parker http://m.getsatisfaction.com/people/9291138 https://www.gravatar.com/avatar/6114020664da7153b07960f519237c63?d=identicon&s=55&r=PG natasha_parker_3j606rw1eexls I tried the keypad option above but the hold music still plays.&nbsp; Is this still a valid resolution to this item?&nbsp; We are rolling out RingCentral Conferencing in our enterprise and will be using it for our Board Meetings but need to be able to turn off the hold music once the host opens the call because the in person meeting will get started, even if no one has joined the conference call yet and the hold music is disruptive to the in person meeting.<br /><br />Note: I previously contacted RingCentral Support about this item and was told it was not possible but then I saw this thread so I'm hoping Support was incorrect. 0 http://m.getsatisfaction.com/topics/7311031/replies/19507515 http://m.getsatisfaction.com/topics/7311031/replies/19507374 19507515 Saadet - Community Support responded to "How to turn off conferencing music while waiting for participants to join" 2018-05-07T15:15:34Z 2018-05-07T15:15:34Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Natasha!<br /><br />Looks like we are in the process of updating this feature in our 10.1 roll out which is currently in process! It will need to be activated on your account which your Account Manager or Support should be able to do once your account has been upgraded. If you want to know when your account is scheduled for the upgrade, please contact your Account Manager. 0 http://m.getsatisfaction.com/topics/7311031/replies/19618874 http://m.getsatisfaction.com/topics/7311031/replies/19507374 19618874 Natasha Parker responded to "How to turn off conferencing music while waiting for participants to join" 2018-07-03T18:26:58Z 2018-07-03T18:26:58Z Natasha Parker http://m.getsatisfaction.com/people/9291138 https://www.gravatar.com/avatar/6114020664da7153b07960f519237c63?d=identicon&s=55&r=PG natasha_parker_3j606rw1eexls Our account has upgraded to 10.1 but the hold music still plays when the host opens a call until a participant joins.&nbsp; Is there a setting somewhere that can now be changed to stop this from happening? 0 http://m.getsatisfaction.com/topics/7311031/replies/19622630 http://m.getsatisfaction.com/topics/7311031/replies/19507374 19622630 Saadet - Community Support responded to "How to turn off conferencing music while waiting for participants to join" 2018-07-05T15:28:07Z 2018-07-05T15:28:07Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Natasha! This would need to be turned on by our Support Team. You can create a case and ask to have the Prevent Music/Greetings on RCC Bridge activated on your account.<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0 http://m.getsatisfaction.com/topics/7311031/replies/19622902 http://m.getsatisfaction.com/topics/7311031 19622902 Saadet - Community Support responded to "How to turn off conferencing music while waiting for participants to join" 2018-07-05T17:57:32Z 2018-07-05T17:57:32Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Natasha,<br /><br />I wanted to apologize. Unfortunately, I was not given accurate information regarding this setting :( Apparently this is more of a workaround than a supported setting on the back end and it comes with some drawbacks. Your Support Technician can go into further details. 0 http://m.getsatisfaction.com/topics/7311031/replies/19637432 http://m.getsatisfaction.com/topics/7311031/replies/19622902 19637432 Natasha Parker responded to "How to turn off conferencing music while waiting for participants to join" 2018-07-13T17:22:03Z 2018-07-13T17:22:03Z Natasha Parker http://m.getsatisfaction.com/people/9291138 https://www.gravatar.com/avatar/6114020664da7153b07960f519237c63?d=identicon&s=55&r=PG natasha_parker_3j606rw1eexls Thank you for the follow-up!&nbsp; Yes, I contacted support and unfortunately the draw backs outweigh the benefit, at least for us, so we are not going to be able to use the workaround.&nbsp; It turns off all sounds on the conference call including when participants enter/leave the meeting as well as stops participants from hearing the "this call is now being recorded" message which we have to have. Can this request be converted to an idea since it's not a feature yet to just turn off the music when the host opens the bridge, no matter whether participants have joined or not? 0 http://m.getsatisfaction.com/topics/7311031/replies/19641699 http://m.getsatisfaction.com/topics/7311031/replies/19622902 19641699 Saadet - Community Support responded to "How to turn off conferencing music while waiting for participants to join" 2018-07-16T13:41:25Z 2018-07-16T13:41:25Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Natasha,<br /><br />I hope you had a lovely weekend! Feel free to post a <b><u><a href="https://community.ringcentral.com/ringcentral/topics/how-do-i-submit-an-a-request-for-a-new-idea-or-feature" rel="nofollow">feature request</a></u></b> for this since it is not available at this time.&nbsp; 0