http://m.getsatisfaction.com/topics/7315924 Show Original Callers Number in Caller ID when Transferring calls 2018-07-13T17:30:21Z 2016-09-22T13:32:35Z 7315924 http://m.getsatisfaction.com/topics/7315924 7315924 Show Original Callers Number in Caller ID when Transferring calls 2018-07-13T17:30:21Z 2016-09-22T13:32:35Z Lily Morris http://m.getsatisfaction.com/people/8682895 https://www.gravatar.com/avatar/12bde361a76ddc025e484a2f1b9da07a?d=identicon&s=55&r=PG lily_morris We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next&nbsp; firmware update. idea hot hot 71 102 160 comment http://m.getsatisfaction.com/topics/7315924/replies/17862219 http://m.getsatisfaction.com/topics/7315924 17862219 RC-Installer responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-09-22T14:13:01Z 2016-09-22T14:13:01Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Lilly,<br /><br />Check out Article Number : 4127 in the customer support. &nbsp;It gives options based on the IP phone you have. &nbsp;<br /><br />I do believe that hitting ## to put a person on hold and then the extension to transfer to will send the original Caller ID information along to the person. &nbsp;Test it out...<br /><br />That should work on the Cisco phones or the Polycom<br /><br />Thanks<br /><br />Chuck 0 http://m.getsatisfaction.com/topics/7315924/replies/17862710 http://m.getsatisfaction.com/topics/7315924 17862710 Andrew responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-09-22T16:16:19Z 2016-09-22T16:16:19Z Andrew http://m.getsatisfaction.com/people/8240071 https://www.gravatar.com/avatar/c170245ae3df0b0c9adf24e0c8f3f191?d=identicon&s=55&r=PG andrew_brockhaus Blind transfer will do this for you as opposed to a warm transfer. 0 http://m.getsatisfaction.com/topics/7315924/replies/17862731 http://m.getsatisfaction.com/topics/7315924 17862731 Lily Morris responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-09-22T16:22:41Z 2016-09-22T16:22:41Z Lily Morris http://m.getsatisfaction.com/people/8682895 https://www.gravatar.com/avatar/12bde361a76ddc025e484a2f1b9da07a?d=identicon&s=55&r=PG lily_morris <p>Thank you both! Our company does not use Blind Transfer often as we need to provide the&nbsp;purpose of the call to the associate we are transferring to. We would like to be able to see the original callers number when completing a warn transfer as well. We could verbally provide the phone number from the original caller when we do the warm transfer but the more information we have to verbally provide the longer our customer is on hold.</p> 5 http://m.getsatisfaction.com/topics/7315924/replies/17862746 http://m.getsatisfaction.com/topics/7315924 17862746 Andrew responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-09-22T16:26:30Z 2016-09-22T16:26:30Z Andrew http://m.getsatisfaction.com/people/8240071 https://www.gravatar.com/avatar/c170245ae3df0b0c9adf24e0c8f3f191?d=identicon&s=55&r=PG andrew_brockhaus I see. &nbsp;I hear you on that. &nbsp;I'm going to vote for this.&nbsp; 0 http://m.getsatisfaction.com/topics/7315924/replies/17862758 http://m.getsatisfaction.com/topics/7315924 17862758 RC-Installer responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-09-22T16:31:48Z 2016-09-22T16:31:48Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Try hitting ## that will put the person on hold, then dial the extension of the party you are transferring the call to, into the call and when you hang up the original caller IS should be sent to that person.<br /><br />Test and report back<br /><br />thanks<br /><br />Chuck 0 http://m.getsatisfaction.com/topics/7315924/replies/17935230 http://m.getsatisfaction.com/topics/7315924 17935230 Nathan Malone responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-10-19T19:11:07Z 2016-10-19T19:11:07Z Nathan Malone http://m.getsatisfaction.com/people/8103212 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10779867/Mountains_Copper_medium.jpg nathan_malone I have a customer also requesting the ability to transfer the original caller ID through on a warm transfer. He is aware of the blind transfer option but needs to do a warm transfer of his customers. The customers CRM tracking is being affected. The CRM is tracking all the warm transfer calls as the receptionist phone rather than the original caller which is causing issues with ticket creation and customer experience. 1 http://m.getsatisfaction.com/topics/7315924/replies/17961859 http://m.getsatisfaction.com/topics/7315924 17961859 Ryan Emslie responded to "Show Original Callers Number in Caller ID when Transferring calls" 2016-10-29T00:16:23Z 2016-10-29T00:16:23Z Ryan Emslie http://m.getsatisfaction.com/people/8616393 https://www.gravatar.com/avatar/f545f1110213056af74a4914ad779ddc?d=identicon&s=55&r=PG ryan_emslie This would be a HUGE addition. It seems small but people in the heat of the moment see a user they know and don't answer accordingly when in actuality it's a client. While the consultative transfer is nice, it seems a little archaic to be forced to do this every time so the person knows. In actuality, nobody would ever need to know it's a user transferring someone if they have an outside caller, this information if you think about it in general terms is completely useless. I think RC should work hard to get this feature down, it's odd because it's such a fundamental issue, yet the system can do SO MUCH. It would be nice to get the fundamentals down 1st, and get the bells and whistles later. 4 http://m.getsatisfaction.com/topics/7315924/replies/18442046 http://m.getsatisfaction.com/topics/7315924 18442046 RIVERSBEND responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-02-22T19:22:04Z 2017-02-22T19:22:04Z RIVERSBEND http://m.getsatisfaction.com/people/8920073 https://www.gravatar.com/avatar/6b9fcefc985e68eb9b331256db6e3b5a?d=identicon&s=55&r=PG riversbend Still waiting on resolution to this issue... 4 http://m.getsatisfaction.com/topics/7315924/replies/18705526 http://m.getsatisfaction.com/topics/7315924 18705526 Carolyn Melphy responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-06-01T20:07:59Z 2017-06-01T20:07:59Z Carolyn Melphy http://m.getsatisfaction.com/people/8641522 https://www.gravatar.com/avatar/913c2533448a826d0c3939ddec4abdef?d=identicon&s=55&r=PG carolyn_melphy I have an OAH client that definitely has a concern about not seeing the original Caller ID. Their old PBX System was able to provide. &nbsp; 0 http://m.getsatisfaction.com/topics/7315924/replies/18705535 http://m.getsatisfaction.com/topics/7315924 18705535 Ryan Emslie responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-06-01T20:11:35Z 2017-06-01T20:11:35Z Ryan Emslie http://m.getsatisfaction.com/people/8616393 https://www.gravatar.com/avatar/f545f1110213056af74a4914ad779ddc?d=identicon&s=55&r=PG ryan_emslie It would be nice, considering we are in the cloud dealing w/ this issue you would think that something as simple as this could be done and made a priority. One thing about RC that bugs me is you can do a TON w/ features, but something as basic as this has yet to be addressed. This is a major issue for us, mostly because we are paying 3x more when our old PBX could do this. There must be a way to focus on this fundamental issue, while all the features and customization is nice, the irony is that even the most simple of foundations in the phone world have yet to be addressed. Would think this would be high on the priority list. 1 http://m.getsatisfaction.com/topics/7315924/replies/18812432 http://m.getsatisfaction.com/topics/7315924 18812432 John Walker responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-07-18T19:35:04Z 2017-07-18T19:35:04Z John Walker http://m.getsatisfaction.com/people/9175895 https://www.gravatar.com/avatar/ab14656e506548ed562aa1fdb0466f5a?d=identicon&s=55&r=PG john_walker_8rtpbpattj47l This needs to be a priority. We really need this as well. 0 http://m.getsatisfaction.com/topics/7315924/replies/18813875 http://m.getsatisfaction.com/topics/7315924 18813875 Chris Duquette responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-07-19T12:25:56Z 2017-07-19T12:25:56Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette I don't think it needs to be a key code to make this happen. It would be better if there was maybe a 3rd transfer option or a setting available to make it happen with just making the transfer and not having to dial key codes to do it. 0 http://m.getsatisfaction.com/topics/7315924/replies/18816940 http://m.getsatisfaction.com/topics/7315924 18816940 Chris Allen responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-07-20T14:38:18Z 2017-07-20T14:38:18Z Chris Allen http://m.getsatisfaction.com/people/9081984 https://www.gravatar.com/avatar/f8285a6a4611893a79b107bd7edc41e5?d=identicon&s=55&r=PG chris_allen_8gay321y4alw0 Bump&nbsp;<br /><br />Still would like to see this functionality&nbsp; 0 http://m.getsatisfaction.com/topics/7315924/replies/18862796 http://m.getsatisfaction.com/topics/7315924/replies/17862731 18862796 Teresa Habeck responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-08-08T22:40:52Z 2017-08-08T22:40:52Z Teresa Habeck http://m.getsatisfaction.com/people/8957731 https://www.gravatar.com/avatar/a142933c3d6e2d262c148feb83b81616?d=identicon&s=55&r=PG teresa_habeck_eqfc08x52jpqs We have the same issue. If the call drops for any reason the recipient has to hunt down the person who forwarded the call to get the number. Super unproductive. Maybe a better solution is to tag on the forwarding extension to the number as done the direct incoming calls? Voting for this as well. 1 http://m.getsatisfaction.com/topics/7315924/replies/18862801 http://m.getsatisfaction.com/topics/7315924 18862801 Teresa Habeck responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-08-08T22:42:55Z 2017-08-08T22:42:55Z Teresa Habeck http://m.getsatisfaction.com/people/8957731 https://www.gravatar.com/avatar/a142933c3d6e2d262c148feb83b81616?d=identicon&s=55&r=PG teresa_habeck_eqfc08x52jpqs We have the same issue. If the call drops for any reason the recipient has to hunt down the person who forwaded the call to get the number. Super un productive. Maybe a better solution is to tag on the forwading extention to the number as done the direct incoming calls? 0 http://m.getsatisfaction.com/topics/7315924/replies/18862831 http://m.getsatisfaction.com/topics/7315924 18862831 Ryan Emslie responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-08-08T22:57:24Z 2017-08-08T22:57:24Z Ryan Emslie http://m.getsatisfaction.com/people/8616393 https://www.gravatar.com/avatar/f545f1110213056af74a4914ad779ddc?d=identicon&s=55&r=PG ryan_emslie It's just shocking to me that this is a fundamental "feature" on PBX phone systems a decade + older than this. I don't see how this cannot be one of the number one priorities for the entire system. Considering also the cost is likely 3x the legacy systems, it's like getting a BMW w/ out a windshield. This is so profoundly fundamental. It's like you're trying to sell tickets to a brand new Olympic Stadium with all the bells and whistles and technology, but failing to add an entrance. It's foundational. The whole concept of Ring Central is to have the advantage and malleability of the internet, it's deeply ironic for it to be a hindrance but that's where we stand. If I were at Ring Central I would have the A-Team swarming this issue, it simply must be handled and falls in the "non-negotiable" category. Like of course, you should be able to forward a call and know who the origin caller is. That's fine I can do all these other things but really? Our archaic previous ShoreTel system could do this most basic of tasks. 5 http://m.getsatisfaction.com/topics/7315924/replies/18962848 http://m.getsatisfaction.com/topics/7315924 18962848 Melissa Roberson responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-20T17:11:58Z 2017-09-20T17:11:58Z Melissa Roberson http://m.getsatisfaction.com/people/9298211 https://www.gravatar.com/avatar/79866da4dfb6c954f577bdc42cb49bee?d=identicon&s=55&r=PG melissa_roberson Agreed. This should simply be a phone system setting that you can set in the admin. 2 http://m.getsatisfaction.com/topics/7315924/replies/18974203 http://m.getsatisfaction.com/topics/7315924 18974203 Ryan Swarts responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-25T18:35:31Z 2017-09-25T18:35:31Z Ryan Swarts http://m.getsatisfaction.com/people/9109843 https://www.gravatar.com/avatar/747b6ba64a09d191c57a105f7d45de48?d=identicon&s=55&r=PG ryan_swarts Voting for this as a feature request, as well. &nbsp;Our receptionist team and our company need to work quickly and efficiently. &nbsp;Putting a caller on hold to call someone internally to then resume the call and make another call via blind transfer is not going to be received well by anyone involved. 1 http://m.getsatisfaction.com/topics/7315924/replies/18974340 http://m.getsatisfaction.com/topics/7315924 18974340 Ryan Emslie responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-25T19:15:10Z 2017-09-25T19:15:10Z Ryan Emslie http://m.getsatisfaction.com/people/8616393 https://www.gravatar.com/avatar/f545f1110213056af74a4914ad779ddc?d=identicon&s=55&r=PG ryan_emslie Correct. It is that and the fact that older systems used to be able to make this happen. Gotta nail down the basics this is a problem. We need to be quick too, sometimes just seeing the caller an employee can know what it's for.<br /><br />Objectively speaking, there is no benefit knowing who it is that's transferring the call. What would be the point of something like that? That's what we have right now. You should only see an employee's name when they are dialing your extension from there phone. The reason I find this so frustrating is the price-point, paying this much for a phone system we need to have this basic feature, which really used to be just a normal thing 10 years ago... 0 http://m.getsatisfaction.com/topics/7315924/replies/18978675 http://m.getsatisfaction.com/topics/7315924 18978675 Kristin Erickson responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-27T12:11:17Z 2017-09-27T12:11:17Z Kristin Erickson http://m.getsatisfaction.com/people/9309503 https://www.gravatar.com/avatar/873bfde4089750a710e242e18a776e40?d=identicon&s=55&r=PG kristin_erickson_ekujtdoin4qa6 Also voting for this feature as a priority.&nbsp; It was a feature we were accustomed to in our old system with ThinkingPhones and just assumed it would be available with RingCentral.&nbsp; It's a step back. 4 http://m.getsatisfaction.com/topics/7315924/replies/18978724 http://m.getsatisfaction.com/topics/7315924 18978724 Chris Duquette responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-27T12:30:43Z 2017-09-27T12:30:43Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette Board moderators.....is there any update on this? or a set workaround, besides just a blind transfer?&nbsp; 4 http://m.getsatisfaction.com/topics/7315924/replies/18984310 http://m.getsatisfaction.com/topics/7315924 18984310 Chris Duquette responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-29T12:21:12Z 2017-09-29T12:21:12Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette **bump** 0 http://m.getsatisfaction.com/topics/7315924/replies/18985027 http://m.getsatisfaction.com/topics/7315924 18985027 Paul Murray responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-29T16:25:44Z 2017-09-29T16:25:44Z Paul Murray http://m.getsatisfaction.com/people/9299612 https://www.gravatar.com/avatar/cc657cb89ec402ec5c6b5322cbb30885?d=identicon&s=55&r=PG paul_murray_crfq8uil6qdks HI<br />&nbsp; &nbsp;We are new to the RC community.&nbsp; After calling the helpdesk 2x regarding this issue, I am very disappointed to be directed here to vote.&nbsp; (Our current PBX solution supports this feature.)&nbsp; Blind transfer is not a work around.&nbsp;<br />&nbsp; &nbsp;Feedback from a board moderator would be useful.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7315924/replies/18985305 http://m.getsatisfaction.com/topics/7315924/replies/18985027 18985305 Mike responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-09-29T17:56:45Z 2017-09-29T17:56:45Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Hi Paul, Welcome to the RingCentral Community!&nbsp;<br /><br />Thanks for commenting/voting for this feature.&nbsp; Unfortunately I can't guarantee if/when this will happen.&nbsp; We get dozens of requests daily and currently have well over 1000 open feature requests here on the Community.&nbsp; There is a constant planning and prioritization process going on and of course or Product Team must direct resources to the features that help the most users.&nbsp; Rest assured they do read the comments here so it does help to always include a use case scenario and explain the impact/benefit to your business.&nbsp;<br /><br />Thanks!<br />Mike&nbsp; 1 http://m.getsatisfaction.com/topics/7315924/replies/19066982 http://m.getsatisfaction.com/topics/7315924 19066982 David Marcus responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-11-01T22:28:56Z 2017-11-01T22:28:56Z David Marcus http://m.getsatisfaction.com/people/8289346 https://www.gravatar.com/avatar/5fbb4c65c018f7db16a25e44558cf23c?d=identicon&s=55&r=PG david_marcus_7974093 Voting for this feature as well 1 http://m.getsatisfaction.com/topics/7315924/replies/19069789 http://m.getsatisfaction.com/topics/7315924 19069789 Teresa Habeck responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-11-02T21:14:55Z 2017-11-02T21:14:55Z Teresa Habeck http://m.getsatisfaction.com/people/8957731 https://www.gravatar.com/avatar/a142933c3d6e2d262c148feb83b81616?d=identicon&s=55&r=PG teresa_habeck_eqfc08x52jpqs We just found that this can be done by following the below instructions:<br /><p>Transfer calls with caller ID:</p> <p>1. While in the call PRESS and "HOLD" the TRANSFER button on the display menu till the selection menu pops up.</p> <p>2. Select # "2 Blind" on the transfer menu and hit OK.</p> <p>3. Dial the Extension&nbsp;</p> <p>4. Send call</p><p><br /></p><p>Transfer calls directly to voicemail<br /></p> <p>1. While in the call PRESS and "HOLD" the TRANSFER button on the display menu till the selection menu pops up.</p> <p>2. Select # "2 Blind" on the transfer menu and hit OK.</p> <p>3. Dial 0+ Extension&nbsp;</p> <p></p>4. Send call<br /><br />We have tested this and it works :) 0 http://m.getsatisfaction.com/topics/7315924/replies/19069827 http://m.getsatisfaction.com/topics/7315924 19069827 Ryan Swarts responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-11-02T21:25:06Z 2017-11-02T21:25:06Z Ryan Swarts http://m.getsatisfaction.com/people/9109843 https://www.gravatar.com/avatar/747b6ba64a09d191c57a105f7d45de48?d=identicon&s=55&r=PG ryan_swarts Thanks, Teresa, but that's somewhat cumbersome for the receptionist team to<br />1) put the caller on hold<br />2) call the end user to let them know who is calling and to check availability for that call<br />3) go back to the caller<br />4) then do the blind transfer<br /><br />The warm transfer is absolutely preferable to blind transfers. The trade-off to pass along the phone number on a transfer but do it cold is not worth it.&nbsp; Hopefully we can have both qualities.<br /><br />**The display is large enough to have both an indicator that the call is being transfered from ___ and have the transferred number below it; I've seen it on other Polycoms and RingCentral's sleek and innovative apps surely can have something similar. 3 http://m.getsatisfaction.com/topics/7315924/replies/19069846 http://m.getsatisfaction.com/topics/7315924 19069846 Teresa Habeck responded to "Show Original Callers Number in Caller ID when Transferring calls" 2017-11-02T21:28:10Z 2017-11-02T21:28:10Z Teresa Habeck http://m.getsatisfaction.com/people/8957731 https://www.gravatar.com/avatar/a142933c3d6e2d262c148feb83b81616?d=identicon&s=55&r=PG teresa_habeck_eqfc08x52jpqs Actually all of our receptionist are doing this now and it is working great. FYI :) Not saying that RC does not still need to fix the Caller ID issue but this is easy to do when transferring the call instead of have to put the caller on hold twice. :)<br /><br />Teresa 2 http://m.getsatisfaction.com/topics/7315924/replies/19229924 http://m.getsatisfaction.com/topics/7315924 19229924 Jeff Stucki responded to "Show Original Callers Number in Caller ID when Transferring calls" 2018-01-10T20:25:48Z 2018-01-10T20:25:48Z Jeff Stucki http://m.getsatisfaction.com/people/9097738 https://www.gravatar.com/avatar/2b38905f3358b670988d0a6b6e48e70c?d=identicon&s=55&r=PG jeff_stucki My team would also love this feature. We need to warm transfer but would like to know who the caller is before speaking to person transferring the call. 1 http://m.getsatisfaction.com/topics/7315924/replies/19230190 http://m.getsatisfaction.com/topics/7315924 19230190 Ryan Emslie responded to "Show Original Callers Number in Caller ID when Transferring calls" 2018-01-10T21:52:31Z 2018-01-10T21:52:31Z Ryan Emslie http://m.getsatisfaction.com/people/8616393 https://www.gravatar.com/avatar/f545f1110213056af74a4914ad779ddc?d=identicon&s=55&r=PG ryan_emslie To be honest it needs to happen. I'm wondering what the timeline is or how high of a priority it is? I hope they are getting these foundations down first before getting all these fancy bells and whistles added as features. It's key to get the foundations right, and move from there. Anyone from RC seeing this? Is this in the works?? 2