http://m.getsatisfaction.com/topics/7374057 Be able to add milestones from Timeline 2018-10-12T16:25:42Z 2016-12-09T01:57:15Z 7374057 http://m.getsatisfaction.com/topics/7374057 7374057 Be able to add milestones from Timeline 2018-10-12T16:25:42Z 2016-12-09T01:57:15Z Brittany http://m.getsatisfaction.com/people/7708509 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109715/0414-Final(WEBonly)_medium.jpg brittany_7402159 First of all, love the Timeline interface! However, what is a timeline for, if not milestones? It would be great if Milestones added elsewhere were visible here, but even better would be if we could add Milestones as an option for the type of Activity logged. idea pending 18 20 28 comment http://m.getsatisfaction.com/topics/7374057/replies/18064872 http://m.getsatisfaction.com/topics/7374057 18064872 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2016-12-09T07:08:26Z 2016-12-09T07:08:26Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Brittany,<br /><br />You are absolutely right and this exactly is our plan. All milestones should be visible in customer timeline and I should be able to add milestones directly in the timeline (milestone being an activity type). ETA to be decided.<br /><br />Thanks,<br />Nitisha 4 http://m.getsatisfaction.com/topics/7374057/replies/18065941 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18065941 Brittany responded to "Be able to add milestones from Timeline" 2016-12-09T17:29:34Z 2016-12-09T17:29:34Z Brittany http://m.getsatisfaction.com/people/7708509 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109715/0414-Final(WEBonly)_medium.jpg brittany_7402159 Great news! Can't wait to see this take effect. Please keep me posted on when it will be. 1 http://m.getsatisfaction.com/topics/7374057/replies/18238133 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18238133 Leilani Carbonell Pedroni responded to "Be able to add milestones from Timeline" 2016-12-19T16:52:45Z 2016-12-19T16:52:45Z Leilani Carbonell Pedroni http://m.getsatisfaction.com/people/8126083 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10782243/photo_medium.jpg leilani_carbonell_pedroni Nitisha - I wondered about this too. We offer trainings workshops and want to record their customer attendance. We we going to use Milestones for that. Is that the best place for it? 0 http://m.getsatisfaction.com/topics/7374057/replies/18240142 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18240142 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2016-12-20T05:50:32Z 2016-12-20T05:50:32Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Leilani,<br /><br />Are you planning to manually create a milestone for every customer who attends the workshop? <br />1. If yes, then I would suggest to use timeline. We are coming up with ability to create custom activity types, so you can create an activity type = 'Workshop' and log activities using this activity type.<br />2. If no, then can you please elaborate on how you are planning to capture this data and I'll be happy to suggest milestone vs timeline.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7374057/replies/18240780 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18240780 Elaine Cleary responded to "Be able to add milestones from Timeline" 2016-12-20T13:55:18Z 2016-12-20T13:55:18Z Elaine Cleary http://m.getsatisfaction.com/people/7407722 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10477080/Cleary(1)_medium.jpg ecleary_gainsightcom Hi Nitisha, For several of the customers I've been working with, tracking events like workshop attendance and participation in training for example are important to be logged as 'milestones' so that they can easily overlay with usage data (to explain a usage spike or demonstrate that the event had a positive impact over the longer term). &nbsp;Ideally, regular Milestones like these would be included in Timeline without the user having to do anything differently. &nbsp;Could you confirm if 'integration' of Milestones and Timeline is on the roadmap? &nbsp;(I thought I read that somewhere else:-) &nbsp;Thank you!!&nbsp; 2 http://m.getsatisfaction.com/topics/7374057/replies/18243067 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18243067 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2016-12-21T05:56:01Z 2016-12-21T05:56:01Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Elaine,<br /><br />Yes, it is in the roadmap. Milestone will become an activity type and all milestones will be visible in customer timeline.<br /><br />Thanks,<br />Nitisha 2 http://m.getsatisfaction.com/topics/7374057/replies/18280140 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18280140 Leilani Carbonell Pedroni responded to "Be able to add milestones from Timeline" 2017-01-06T20:11:48Z 2017-01-06T20:11:48Z Leilani Carbonell Pedroni http://m.getsatisfaction.com/people/8126083 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10782243/photo_medium.jpg leilani_carbonell_pedroni Hi Elaine and Nitisha - so it sounds like from Elaine's response we should continue to use Milestones for workshop attendance and training participation - I like that in doing so could demonstrate that the event had a positive impact. And since Milestones will &nbsp;be eventually visible in timeline, we are covered in both places. Am I understanding this correctly? 0 http://m.getsatisfaction.com/topics/7374057/replies/18287843 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18287843 Elaine Cleary responded to "Be able to add milestones from Timeline" 2017-01-10T02:28:43Z 2017-01-10T02:28:43Z Elaine Cleary http://m.getsatisfaction.com/people/7407722 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10477080/Cleary(1)_medium.jpg ecleary_gainsightcom That's correct, Leilani! &nbsp; 0 http://m.getsatisfaction.com/topics/7374057/replies/18692227 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18692227 Sara Hoeffler responded to "Be able to add milestones from Timeline" 2017-05-26T20:15:58Z 2017-05-26T20:15:58Z Sara Hoeffler http://m.getsatisfaction.com/people/7569118 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10902531/profilepic_medium.jpg sara_hoeffler Our stakeholders are eager to have this functionality available. &nbsp;Any updates on timing? 3 http://m.getsatisfaction.com/topics/7374057/replies/18695615 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18695615 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2017-05-29T05:38:26Z 2017-05-29T05:38:26Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Sara,<br /><br />This functionality is not planned for summer release but probably will be planned for fall. I will update the ETA here.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7374057/replies/18836783 http://m.getsatisfaction.com/topics/7374057/replies/18064872 18836783 Cinco Coates responded to "Be able to add milestones from Timeline" 2017-07-28T13:59:59Z 2017-07-28T13:59:59Z Cinco Coates http://m.getsatisfaction.com/people/9050850 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11055288/photo_medium.jpg cinco_coates This is really great to hear that this is being worked on. Most of us around here love the timeline feature and having those existing milestones piped into the timeline would give an excellent "single pane of glass" to view the customer's history/background.&nbsp; 3 http://m.getsatisfaction.com/topics/7374057/replies/18887205 http://m.getsatisfaction.com/topics/7374057 18887205 Dan Ahrens responded to "Be able to add milestones from Timeline" 2017-08-19T00:08:39Z 2017-08-19T00:08:39Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens Somewhat relevant to the discussion here around the relationship between milestones and timeline - you can use bionic rules to create a milestone automatically whenever a timeline entry of a specific type is created:&nbsp;<a href="https://community.gainsight.com/gainsight/topics/timeline-activity-vs-milestone" rel="nofollow" target="_blank">https://community.gainsight.com/gainsight/topics/timeline-activity-vs-milestone</a> 0 http://m.getsatisfaction.com/topics/7374057/replies/19001505 http://m.getsatisfaction.com/topics/7374057 19001505 Samantha Braastad responded to "Be able to add milestones from Timeline" 2017-10-06T15:50:03Z 2017-10-06T15:50:03Z Samantha Braastad http://m.getsatisfaction.com/people/8189521 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10894897/F_medium.jpg samantha_braastad Hi Nitisha,&nbsp;<br /><br />Is this confirmed as part of the Fall release yet?&nbsp; 0 http://m.getsatisfaction.com/topics/7374057/replies/19005997 http://m.getsatisfaction.com/topics/7374057/replies/19001505 19005997 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2017-10-09T10:06:49Z 2017-10-09T10:06:49Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Samantha,<br /><br />This is not planned for the fall release, I will let you know the ETA once it is finalized.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7374057/replies/19029390 http://m.getsatisfaction.com/topics/7374057 19029390 Jen Pakravan responded to "Be able to add milestones from Timeline" 2017-10-18T16:55:40Z 2017-10-18T16:55:40Z Jen Pakravan http://m.getsatisfaction.com/people/9274716 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11137446/photo_medium.jpg jen_pakravan We would also consider this a huge win for our team if we could use milestones/timeline in that way. Would make a big difference in terms of adoption as well. 1 http://m.getsatisfaction.com/topics/7374057/replies/19346421 http://m.getsatisfaction.com/topics/7374057 19346421 Spencer Engel responded to "Be able to add milestones from Timeline" 2018-02-23T18:52:56Z 2018-02-23T18:52:56Z Spencer Engel http://m.getsatisfaction.com/people/8213776 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10814687/photo_medium.jpg spencer_engel Any update on this? 0 http://m.getsatisfaction.com/topics/7374057/replies/19369038 http://m.getsatisfaction.com/topics/7374057/replies/19346421 19369038 Nitisha Rathi responded to "Be able to add milestones from Timeline" 2018-03-05T10:12:18Z 2018-03-05T10:12:18Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Spencer,<br /><br />This will be available post June'18.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7374057/replies/19801225 http://m.getsatisfaction.com/topics/7374057/replies/19346421 19801225 Faelan Herriott responded to "Be able to add milestones from Timeline" 2018-10-12T16:25:42Z 2018-10-12T16:25:42Z Faelan Herriott http://m.getsatisfaction.com/people/9573342 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11332645/IMG_3233_medium.jpg faelan_herriott Any update on this Nitisha? Tks 0