http://m.getsatisfaction.com/topics/7413791/replies/19522170 http://m.getsatisfaction.com/topics/7413791/replies/18279556 19522170 Todd Sanders responded to "Ion Exporer outback battery won't charge or A/C power won't do anything" 2018-05-14T20:59:53Z 2018-05-14T20:59:53Z Todd Sanders http://m.getsatisfaction.com/people/9662939 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11273716//platform/profilepic/_medium. todd_sanders_dnl6xbtb49vun We just fixed it. Open the ion up by taking off the back ( Phillip's head screws, don't forget the two under the battery panel, and yes all of those Allen screws need to come out to remove the battery cover ) gently separate the back from the unit being mindful of the connected wires. At the top of the unit near the power plug receptacle you will see a white connector with colored wires. Ours had come disconnected. Connected it back up and it works fine. <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730067/RackMultipart20180514-42511-1gfjvdj-20180514_165830_inline.jpg?1526331546" /> 0