http://m.getsatisfaction.com/topics/7460960 Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral? 2018-09-14T15:53:25Z 2017-02-21T22:44:02Z 7460960 http://m.getsatisfaction.com/topics/7460960 7460960 Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral? 2018-09-14T15:53:25Z 2017-02-21T22:44:02Z SK Retina http://m.getsatisfaction.com/people/8958170 https://www.gravatar.com/avatar/523ab99d663b19966da892c223050fbe?d=identicon&s=55&r=PG sk_retina fax service question complete 13 9 1 comment http://m.getsatisfaction.com/topics/7460960/replies/18439458 http://m.getsatisfaction.com/topics/7460960 18439458 Danno responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-21T23:49:48Z 2017-02-21T23:49:48Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 Are you referring to a fax your a sending or a fax you received? 0 http://m.getsatisfaction.com/topics/7460960/replies/18439525 http://m.getsatisfaction.com/topics/7460960 18439525 SK Retina responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-22T00:25:36Z 2017-02-22T00:25:36Z SK Retina http://m.getsatisfaction.com/people/8958170 https://www.gravatar.com/avatar/523ab99d663b19966da892c223050fbe?d=identicon&s=55&r=PG sk_retina We would like faxes we receive to automatically be forwarded to another number 0 http://m.getsatisfaction.com/topics/7460960/replies/18440741 http://m.getsatisfaction.com/topics/7460960 18440741 Danno responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-22T13:04:05Z 2017-02-22T13:04:05Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 In that case, set up an advanced rule to unconditionally call forward calls to your fax number to the other number. 1 http://m.getsatisfaction.com/topics/7460960/replies/18442057 http://m.getsatisfaction.com/topics/7460960 18442057 SK Retina responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-22T19:26:32Z 2017-02-22T19:26:32Z SK Retina http://m.getsatisfaction.com/people/8958170 https://www.gravatar.com/avatar/523ab99d663b19966da892c223050fbe?d=identicon&s=55&r=PG sk_retina I tried to set up an advanced rule but the only phone numbers that are available for in the advanced rule set up are regular phone numbers no fax line shows up.&nbsp; 0 http://m.getsatisfaction.com/topics/7460960/replies/18442429 http://m.getsatisfaction.com/topics/7460960/replies/18442057 18442429 Danno responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-22T21:32:23Z 2017-02-22T21:32:23Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 You're right.&nbsp; I should have verified before rendering advice.&nbsp; I guess b/c it's the main fax you can't create a rule for it.&nbsp; Therefore, the only option left would be to buy an additional number then have support swap with you main fax.&nbsp; Then you can do the advanced rule.&nbsp; 0 http://m.getsatisfaction.com/topics/7460960/replies/18442436 http://m.getsatisfaction.com/topics/7460960/replies/18442057 18442436 Danno responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-22T21:33:15Z 2017-02-22T21:33:15Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 It probably wouldn't hurt to ask support if they could forward the umber for you - if your goal is to permanently CF your fax.&nbsp; <br /><span class="_wysihtml5-temp"></span> 0 http://m.getsatisfaction.com/topics/7460960/replies/18445386 http://m.getsatisfaction.com/topics/7460960 18445386 Mike responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2017-02-23T19:06:43Z 2017-02-23T19:06:43Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Do the faxes have to be received via fax to the new number, or can the be received by email? If email works, then all you need to do is set up your RingCentral notifications to receive the fax notification with attachment, and then set a rule in your email client to forward the email.&nbsp; 1 http://m.getsatisfaction.com/topics/7460960/replies/19604630 http://m.getsatisfaction.com/topics/7460960 19604630 Carbon Argo responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-06-26T18:00:07Z 2018-06-26T18:00:07Z Carbon Argo http://m.getsatisfaction.com/people/9707629 https://www.gravatar.com/avatar/e58f390ec755624a732841c25988f234?d=identicon&s=55&r=PG carbon_argo Does this work, I don't see an actual resolution, and Ringcentral is telling me they cannot forward fax? 0 http://m.getsatisfaction.com/topics/7460960/replies/19606576 http://m.getsatisfaction.com/topics/7460960 19606576 Jared responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-06-27T15:59:29Z 2018-06-27T15:59:29Z Jared http://m.getsatisfaction.com/people/9669765 https://www.gravatar.com/avatar/b16545a6ce79c952d0047906e33475c7?d=identicon&s=55&r=PG jared_wigand Carbon Argo,<br /><br />Here are a few examples of how you can forward a fax. Does this help and/or answer your question?<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1737651/13252-1bvxggw_inline.png?1530115149" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1737651/13252-1bvxggw_inline.png?1530115149" /><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1737653/726-1gvaf74_inline.png?1530115164" /> 0 http://m.getsatisfaction.com/topics/7460960/replies/19636855 http://m.getsatisfaction.com/topics/7460960 19636855 Samata Basani responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-07-13T11:58:15Z 2018-07-13T11:58:15Z Samata Basani http://m.getsatisfaction.com/people/9724952 https://www.gravatar.com/avatar/4d74afc3127e674e59b292e0bc480b55?d=identicon&s=55&r=PG samata_basani Can you add the feature to forward our ring central fax to an external fax number for my account? 0 http://m.getsatisfaction.com/topics/7460960/replies/19637033 http://m.getsatisfaction.com/topics/7460960/replies/19636855 19637033 Saadet - Community Support responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-07-13T14:04:37Z 2018-07-13T14:04:37Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Samata,<br /><br />The forwarding options that Jared shows are already available to RC Users.<br /><br />If you're referring to the setup that Danno mentioned, you can always ask our Support Team to help walk you through it<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0 http://m.getsatisfaction.com/topics/7460960/replies/19690511 http://m.getsatisfaction.com/topics/7460960 19690511 Jay Nichols responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-08-11T15:20:48Z 2018-08-11T15:20:48Z Jay Nichols http://m.getsatisfaction.com/people/6827454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10310632/Caduceus2_medium.jpg jay_nichols_6522338 I just got finished chatting with a tech.&nbsp; Capability does not exist (his words).&nbsp; I need to have our faxes go to our EMR company so they can distribute them to the appropriate patient's chart.&nbsp; Since it is impossible for Ring Central to accomplish this, as I told the tech, it's time to Fire RingCentral and find another provider that will work with it's customers (the people who pay their bills and employees).&nbsp; I'm not sure why I would have to BUY another line to make this happen.&nbsp; So in the meantime, I will continue to look at each fax, download them, put them into the patient's charts MANUALLY! and go from there.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />I am disgusted with the service that RingCentral provides.&nbsp; I don't understand how they can keep customers.&nbsp; 0 http://m.getsatisfaction.com/topics/7460960/replies/19757023 http://m.getsatisfaction.com/topics/7460960 19757023 Britt responded to "Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?" 2018-09-14T15:53:25Z 2018-09-14T15:53:25Z Britt http://m.getsatisfaction.com/people/9393466 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179404/10940537_10152814405188692_2231921688142867490_n_medium.jpg brett_morris_4icfje56oapot What? RingCentral absolutely can do this, but it is a workaround solution. The general idea is this:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""> <li alt="" name="" rel="" target="" title="" type="" value="">Have your fax machine forward to your RingCentral phone number (not the extension, the direct number)</li> <li alt="" name="" rel="" target="" title="" type="" value="">Have that phone number forward everything to your companies email address</li> <li alt="" name="" rel="" target="" title="" type="" value="">to create a free group on google, use google groups and use Group Type email list, and make sure only members/owners/etc can post to it so you don't get spammed. Name the group <a alt="" href="mailto:info@company.com" name="" rel="nofollow" target="" title="" type="" value="">info@company.com</a> and assign individuals to it (<a alt="" href="mailto:peggy@company.com" name="" rel="nofollow" target="" title="" type="" value="">peggy@company.com</a>, <a alt="" href="mailto:hank@company.com" name="" rel="nofollow" target="" title="" type="" value="">hank@company.com</a>,<a alt="" href="mailto:beavis@company.com" name="" rel="nofollow" target="" title="" type="" value="">beavis@company.com</a>)</li> </ul>Here's where it gets confusing and a needless kick in the dick. Changing the email address for your phone number you're going to fax doesn't change the email where the fax is being sent to. You have to:<br alt="" name="" rel="" target="" title="" type="" value="" /><ol alt="" name="" rel="" target="" title="" type="" value=""> <li alt="" name="" rel="" target="" title="" type="" value="">Log in as super user</li> <li alt="" name="" rel="" target="" title="" type="" value="">select phone number in question</li> <li alt="" name="" rel="" target="" title="" type="" value="">Click on Messages &amp; Notifications</li><li alt="" name="" rel="" target="" title="" type="" value="">Click on Settings</li> <li alt="" name="" rel="" target="" title="" type="" value="">Click Edit</li> <li alt="" name="" rel="" target="" title="" type="" value="">and THATS where you change where your emails are sent to.</li> </ol>&nbsp;You'd think it'd be in the outbound section, but no.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />My honest advice is to just get a machine that can forward automatically. If you're paying $30 a month for a ringcentral phone number to receive faxes, just cut out the middle man and get a fax machine that does what you want. You'll save money in the long run.&nbsp; 0