http://m.getsatisfaction.com/topics/7471666 Need to be able to download and save SMS text conversations. 2018-12-08T03:31:38Z 2017-03-07T21:50:44Z 7471666 http://m.getsatisfaction.com/topics/7471666 7471666 Need to be able to download and save SMS text conversations. 2018-12-08T03:31:38Z 2017-03-07T21:50:44Z DYE http://m.getsatisfaction.com/people/8854705 https://www.gravatar.com/avatar/d5be4a6527281c8be31531448d59757e?d=identicon&s=55&r=PG dye_hnsi94itkudam We need to be able to download and save SMS text conversations. &nbsp;The same way we can download and save voicemails and recorded calls. idea 8 28 38 comment http://m.getsatisfaction.com/topics/7471666/replies/18480113 http://m.getsatisfaction.com/topics/7471666 18480113 Mike responded to "Need to be able to download and save SMS text conversations." 2017-03-08T00:37:49Z 2017-03-08T00:37:49Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Take a look at <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/8913" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/8913?_ga=1.213937823.900470612.1485890051">RingCentral Achiver</a></u></b> and let us know what you think, or if this will work for your needs.&nbsp;<br /><br />Mike 0 http://m.getsatisfaction.com/topics/7471666/replies/18846305 http://m.getsatisfaction.com/topics/7471666 18846305 Ion responded to "Need to be able to download and save SMS text conversations." 2017-08-01T21:19:29Z 2017-08-01T21:19:29Z Ion http://m.getsatisfaction.com/people/8143420 https://www.gravatar.com/avatar/871d247a39b653c9d0da906b897adbd9?d=identicon&s=55&r=PG mura_7828322 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-history-save-for-1-year-and-or-forever-and-or-ability-to-download-them-on-my-computer" rel="nofollow" target="_blank">SMS History save for 1 year, and/or forever, and/or ability to download them on m...</a>.</em><br /><br /> <ol><li>US</li><li>trucking company</li><li>to download the sms history to my computer, or at least you keep it on your server for a year...</li><li>We rely a lot on sms, and sometimes we need to go back like a month or 6 months to proof that we sent the correct information, and this is dead important for us, it costs lots of money on a mistake. So if we can download the history we can proof at any point what was sent or received.</li><li>Save lots of money because we can proof we did all as should be done. Save our reputation as a business and the reputation of the specific employee. Preserve customer satisfaction with the proof that he was served at the highest level.</li></ol> 0 http://m.getsatisfaction.com/topics/7471666/replies/19674921 http://m.getsatisfaction.com/topics/7471666 19674921 Demitri Kokkinis responded to "Need to be able to download and save SMS text conversations." 2018-08-02T20:42:47Z 2018-08-02T20:42:47Z Demitri Kokkinis http://m.getsatisfaction.com/people/9745365 https://www.gravatar.com/avatar/0413b9f9457784bd8260f19711583b03?d=identicon&s=55&r=PG demitri_kokkinis <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/we-would-like-the-ability-of-being-able-to-download-sms-text-correspondence" rel="nofollow" target="_blank">We would like the ability of being able to download sms/text correspondence</a>.</em><br /><br /> We are an insurance agency and we document and memorialize all interactions with our clients. Currently, Ringcentral does not provide the ability to download sms/text reports. This would be a huge benefit for us as some of our clients prefer to correspond by text and we cannot document the client file the way it is currently set up. 0 http://m.getsatisfaction.com/topics/7471666/replies/19674962 http://m.getsatisfaction.com/topics/7471666/replies/19674921 19674962 Jan Ferguson, Channel Partner responded to "Need to be able to download and save SMS text conversations." 2018-08-02T21:02:30Z 2018-08-02T21:02:30Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11332249/Jan6_medium.jpg jan_ferguson_5903260 Try RIngCentral Archiver<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/8913" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/8913">https://success.ringcentral.com/articles/RC_Knowledge_Article/8913</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19752950 http://m.getsatisfaction.com/topics/7471666 19752950 Day responded to "Need to be able to download and save SMS text conversations." 2018-09-12T16:51:55Z 2018-09-12T16:51:55Z Day http://m.getsatisfaction.com/people/9788428 https://www.gravatar.com/avatar/43606e5264b34cdeab2716d2a08337ec?d=identicon&s=55&r=PG day_26aab02il6pp1 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-conversation-download" rel="nofollow" target="_blank">SMS Conversation Download</a>.</em><br /><br /> Account type&nbsp; U.S<br alt="" name="" rel="" target="" title="" type="" value="" />A brief description of the business&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />A high level description of the product or feature being requested. Ability to download sms conversation for audit reason&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />A typical use case scenario explaining how your business would use the feature. accessibility for a file of all users text message conversation&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Benefit of such feature: will secure even on text message audit and download option is available for review <br alt="" name="" rel="" target="" title="" type="" value="" />Include any related case number if applicable<br alt="" name="" rel="" target="" title="" type="" value="" />Number of Users and/or Digital Lines 67<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19825642 http://m.getsatisfaction.com/topics/7471666 19825642 Cormier responded to "Need to be able to download and save SMS text conversations." 2018-10-25T21:30:39Z 2018-10-25T21:30:39Z Cormier http://m.getsatisfaction.com/people/8339340 https://www.gravatar.com/avatar/99f6cf58dead6c69a241d7104ad52a6b?d=identicon&s=55&r=PG cormier_8024036 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/download-sms" rel="nofollow" target="_blank">SMS: how to download Text messages?</a>.</em><br /><br /> Having the ability to send and receive SMS messages is great. &nbsp;Furthermore, it has become an integral feature of our business. &nbsp;RingCentral has the important ability to archive, i.e. download, voice messages and faxes. &nbsp;However, there appears no way to archive an SMS thread.<br /><br />Does anyone know if it is currently possible to archive SMS threads via RingCentral functionality or some third party tools? 0 http://m.getsatisfaction.com/topics/7471666/replies/19825644 http://m.getsatisfaction.com/topics/7471666 19825644 Jasmine M responded to "Need to be able to download and save SMS text conversations." 2018-10-25T21:31:30Z 2018-10-25T21:31:30Z Jasmine M http://m.getsatisfaction.com/people/8741265 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10938069/little_smaug_by_monyta-d4p0pra_medium.jpg testing_it <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/view-sms-sent-and-received-on-call-logs" rel="nofollow" target="_blank">View SMS Sent and Received on Call Logs</a>.</em><br /><br /> Account type: Office Standard 20 line<br alt="" name="" rel="" target="" title="" type="" value="" />A brief description of the business : not discussed<br alt="" name="" rel="" target="" title="" type="" value="" />A high level description of the product or feature being requested: To view incoming and outgoing SMS on Call Logs<br alt="" name="" rel="" target="" title="" type="" value="" />A typical use case scenario explaining how your business would use the feature: customer would go to call logs and be able to see both the incoming/outgoing sms, which extensions sent/received message, and its result.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Benefit of such feature: ease of use, visibility, troubleshooting purposes.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Number of Users and/or Digital Lines: 40 users / 39 digital lines<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19894499 http://m.getsatisfaction.com/topics/7471666 19894499 Scott Swanson responded to "Need to be able to download and save SMS text conversations." 2018-12-08T03:31:38Z 2018-12-08T03:31:38Z Scott Swanson http://m.getsatisfaction.com/people/9383269 https://www.gravatar.com/avatar/7e2814e7a9d3f68d5bbbc31ebd740312?d=identicon&s=55&r=PG scott_swanson_9pengzm0e3l2q We'd also like to add our support for account-level SMS archiving functionality.&nbsp; We'd like to allow the ability for users to use SMS, but can't until we can ensure that SMS is archived for all users.&nbsp; Currently the Archiver is only per extension settings.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can this be expanded to Account level also like Call Recordings are? 0