http://m.getsatisfaction.com/topics/7471666 Need to be able to download and save SMS text conversations. 2019-01-25T20:40:12Z 2017-03-07T21:50:44Z 7471666 http://m.getsatisfaction.com/topics/7471666 7471666 Need to be able to download and save SMS text conversations. 2019-01-25T20:40:12Z 2017-03-07T21:50:44Z DYE http://m.getsatisfaction.com/people/8854705 https://www.gravatar.com/avatar/d5be4a6527281c8be31531448d59757e?d=identicon&s=55&r=PG dye_hnsi94itkudam We need to be able to download and save SMS text conversations. &nbsp;The same way we can download and save voicemails and recorded calls. idea 9 30 40 comment http://m.getsatisfaction.com/topics/7471666/replies/18480113 http://m.getsatisfaction.com/topics/7471666 18480113 Mike responded to "Need to be able to download and save SMS text conversations." 2017-03-08T00:37:49Z 2017-03-08T00:37:49Z Mike http://m.getsatisfaction.com/people/7217465 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11168991/Headshotcropped_medium.jpg michael_fehringer Take a look at <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/8913" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/8913?_ga=1.213937823.900470612.1485890051">RingCentral Achiver</a></u></b> and let us know what you think, or if this will work for your needs.&nbsp;<br /><br />Mike 0 http://m.getsatisfaction.com/topics/7471666/replies/18846305 http://m.getsatisfaction.com/topics/7471666 18846305 Ion responded to "Need to be able to download and save SMS text conversations." 2017-08-01T21:19:29Z 2017-08-01T21:19:29Z Ion http://m.getsatisfaction.com/people/8143420 https://www.gravatar.com/avatar/871d247a39b653c9d0da906b897adbd9?d=identicon&s=55&r=PG mura_7828322 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-history-save-for-1-year-and-or-forever-and-or-ability-to-download-them-on-my-computer" rel="nofollow" target="_blank">SMS History save for 1 year, and/or forever, and/or ability to download them on m...</a>.</em><br /><br /> <ol><li>US</li><li>trucking company</li><li>to download the sms history to my computer, or at least you keep it on your server for a year...</li><li>We rely a lot on sms, and sometimes we need to go back like a month or 6 months to proof that we sent the correct information, and this is dead important for us, it costs lots of money on a mistake. So if we can download the history we can proof at any point what was sent or received.</li><li>Save lots of money because we can proof we did all as should be done. Save our reputation as a business and the reputation of the specific employee. Preserve customer satisfaction with the proof that he was served at the highest level.</li></ol> 0 http://m.getsatisfaction.com/topics/7471666/replies/19674921 http://m.getsatisfaction.com/topics/7471666 19674921 Demitri Kokkinis responded to "Need to be able to download and save SMS text conversations." 2018-08-02T20:42:47Z 2018-08-02T20:42:47Z Demitri Kokkinis http://m.getsatisfaction.com/people/9745365 https://www.gravatar.com/avatar/0413b9f9457784bd8260f19711583b03?d=identicon&s=55&r=PG demitri_kokkinis <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/we-would-like-the-ability-of-being-able-to-download-sms-text-correspondence" rel="nofollow" target="_blank">We would like the ability of being able to download sms/text correspondence</a>.</em><br /><br /> We are an insurance agency and we document and memorialize all interactions with our clients. Currently, Ringcentral does not provide the ability to download sms/text reports. This would be a huge benefit for us as some of our clients prefer to correspond by text and we cannot document the client file the way it is currently set up. 0 http://m.getsatisfaction.com/topics/7471666/replies/19674962 http://m.getsatisfaction.com/topics/7471666/replies/19674921 19674962 J.B. Ferguson responded to "Need to be able to download and save SMS text conversations." 2018-08-02T21:02:30Z 2018-08-02T21:02:30Z J.B. Ferguson http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11375164/JanFerguson_medium.png jan_ferguson_5903260 Try RIngCentral Archiver<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/8913" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/8913">https://success.ringcentral.com/articles/RC_Knowledge_Article/8913</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19752950 http://m.getsatisfaction.com/topics/7471666 19752950 Day responded to "Need to be able to download and save SMS text conversations." 2018-09-12T16:51:55Z 2018-09-12T16:51:55Z Day http://m.getsatisfaction.com/people/9788428 https://www.gravatar.com/avatar/43606e5264b34cdeab2716d2a08337ec?d=identicon&s=55&r=PG day_26aab02il6pp1 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/sms-conversation-download" rel="nofollow" target="_blank">SMS Conversation Download</a>.</em><br /><br /> Account type&nbsp; U.S<br alt="" name="" rel="" target="" title="" type="" value="" />A brief description of the business&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />A high level description of the product or feature being requested. Ability to download sms conversation for audit reason&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />A typical use case scenario explaining how your business would use the feature. accessibility for a file of all users text message conversation&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Benefit of such feature: will secure even on text message audit and download option is available for review <br alt="" name="" rel="" target="" title="" type="" value="" />Include any related case number if applicable<br alt="" name="" rel="" target="" title="" type="" value="" />Number of Users and/or Digital Lines 67<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19825642 http://m.getsatisfaction.com/topics/7471666 19825642 Cormier responded to "Need to be able to download and save SMS text conversations." 2018-10-25T21:30:39Z 2018-10-25T21:30:39Z Cormier http://m.getsatisfaction.com/people/8339340 https://www.gravatar.com/avatar/99f6cf58dead6c69a241d7104ad52a6b?d=identicon&s=55&r=PG cormier_8024036 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/download-sms" rel="nofollow" target="_blank">SMS: how to download Text messages?</a>.</em><br /><br /> Having the ability to send and receive SMS messages is great. &nbsp;Furthermore, it has become an integral feature of our business. &nbsp;RingCentral has the important ability to archive, i.e. download, voice messages and faxes. &nbsp;However, there appears no way to archive an SMS thread.<br /><br />Does anyone know if it is currently possible to archive SMS threads via RingCentral functionality or some third party tools? 0 http://m.getsatisfaction.com/topics/7471666/replies/19825644 http://m.getsatisfaction.com/topics/7471666 19825644 Jasmine M responded to "Need to be able to download and save SMS text conversations." 2018-10-25T21:31:30Z 2018-10-25T21:31:30Z Jasmine M http://m.getsatisfaction.com/people/8741265 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10938069/little_smaug_by_monyta-d4p0pra_medium.jpg testing_it <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/view-sms-sent-and-received-on-call-logs" rel="nofollow" target="_blank">View SMS Sent and Received on Call Logs</a>.</em><br /><br /> Account type: Office Standard 20 line<br alt="" name="" rel="" target="" title="" type="" value="" />A brief description of the business : not discussed<br alt="" name="" rel="" target="" title="" type="" value="" />A high level description of the product or feature being requested: To view incoming and outgoing SMS on Call Logs<br alt="" name="" rel="" target="" title="" type="" value="" />A typical use case scenario explaining how your business would use the feature: customer would go to call logs and be able to see both the incoming/outgoing sms, which extensions sent/received message, and its result.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Benefit of such feature: ease of use, visibility, troubleshooting purposes.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Number of Users and/or Digital Lines: 40 users / 39 digital lines<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7471666/replies/19894499 http://m.getsatisfaction.com/topics/7471666 19894499 Scott Swanson responded to "Need to be able to download and save SMS text conversations." 2018-12-08T03:31:38Z 2018-12-08T03:31:38Z Scott Swanson http://m.getsatisfaction.com/people/9383269 https://www.gravatar.com/avatar/7e2814e7a9d3f68d5bbbc31ebd740312?d=identicon&s=55&r=PG scott_swanson_9pengzm0e3l2q We'd also like to add our support for account-level SMS archiving functionality.&nbsp; We'd like to allow the ability for users to use SMS, but can't until we can ensure that SMS is archived for all users.&nbsp; Currently the Archiver is only per extension settings.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can this be expanded to Account level also like Call Recordings are? 0 http://m.getsatisfaction.com/topics/7471666/replies/19973939 http://m.getsatisfaction.com/topics/7471666 19973939 Jeff Baird responded to "Need to be able to download and save SMS text conversations." 2019-01-25T20:40:12Z 2019-01-25T20:40:12Z Jeff Baird http://m.getsatisfaction.com/people/9269222 https://www.gravatar.com/avatar/60c2fc9d9459afe364a2bb30f11c08c2?d=identicon&s=55&r=PG jeff_baird <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/we-need-the-ability-to-save-text-conversations" rel="nofollow" target="_blank">We need the ability to save text conversations.</a>.</em><br /><br /> We need the ability to save text conversations. In the desktop app, if you click on the Edit button, you can select some or all of the messages. Then the only option you get is to delete them. There should also be a Copy option, then we can do whatever we need with it. 0