http://m.getsatisfaction.com/topics/7532582 Sync emails from Gmail to Gainsight/Timeline 2018-07-24T11:14:43Z 2017-06-06T13:34:59Z 7532582 http://m.getsatisfaction.com/topics/7532582 7532582 Sync emails from Gmail to Gainsight/Timeline 2018-07-24T11:14:43Z 2017-06-06T13:34:59Z Berin Bezmen http://m.getsatisfaction.com/people/7838225 https://www.gravatar.com/avatar/cc69331fb58741db866d538bbf5b914b?d=identicon&s=55&r=PG berin_bezmen We use Yesware to sync our emails with Salesforce. Yesware provides a "sync with SF" button which would be awesome to have for Gainsight. Our team uses Timeline very heavily and would be great if they could have their emails from gmail sync into Timeline and log it as an email activity. If this is not available, is there a way to sync emails from Gmail to Gainsight directly (without having to sync to SF and then run a report in Gainsight on the SF activity) idea pending 9 20 17 comment http://m.getsatisfaction.com/topics/7532582/replies/18736434 http://m.getsatisfaction.com/topics/7532582 18736434 Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline" 2017-06-15T06:04:52Z 2017-06-15T06:04:52Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Berin,<br /><br />Syncing emails to Gainsight is in our roadmap. ETA to be decided.<br /><br />Thanks,<br />Nitisha 3 http://m.getsatisfaction.com/topics/7532582/replies/18864593 http://m.getsatisfaction.com/topics/7532582 18864593 Laura responded to "Sync emails from Gmail to Gainsight/Timeline" 2017-08-09T18:20:36Z 2017-08-09T18:20:36Z Laura http://m.getsatisfaction.com/people/8775237 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10972971/profilepic_medium.jpg laura_stupi where can i find information on this project/part of the roadmap? my team would love to hear about it. 0 http://m.getsatisfaction.com/topics/7532582/replies/18868630 http://m.getsatisfaction.com/topics/7532582/replies/18864593 18868630 Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline" 2017-08-11T09:10:12Z 2017-08-11T09:10:12Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Laura,<br /><br />Is it ok if I set-up a meeting with you and share our thought process? It will be great to get your feedback on it.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7532582/replies/18869571 http://m.getsatisfaction.com/topics/7532582/replies/18864593 18869571 Laura responded to "Sync emails from Gmail to Gainsight/Timeline" 2017-08-11T17:11:15Z 2017-08-11T17:11:15Z Laura http://m.getsatisfaction.com/people/8775237 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10972971/profilepic_medium.jpg laura_stupi yes, that would be great. 0 http://m.getsatisfaction.com/topics/7532582/replies/19354289 http://m.getsatisfaction.com/topics/7532582 19354289 Taylor Young responded to "Sync emails from Gmail to Gainsight/Timeline" 2018-02-27T14:26:58Z 2018-02-27T14:26:58Z Taylor Young http://m.getsatisfaction.com/people/9486472 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11212694/photo_medium.jpg taylor_young_druf5653rdqgz Any updates on this feature? Very important for our team!! 3 http://m.getsatisfaction.com/topics/7532582/replies/19354870 http://m.getsatisfaction.com/topics/7532582 19354870 Ben responded to "Sync emails from Gmail to Gainsight/Timeline" 2018-02-27T17:22:27Z 2018-02-27T17:22:27Z Ben http://m.getsatisfaction.com/people/8274286 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11218007/272c2726037d1d941df954063bbb6331_medium.jpg ben_michael_7959047 I agree with Taylor! We have had a multi-year struggle with not knowing all interactions. We'll have a CTA with email assist kick off and the CSM will send out an email. But corresponding replies and back-and-forth is out of their inbox. Some function to bring that back into Timeline (and ultimately SF Activity History) would be ideal. 2 http://m.getsatisfaction.com/topics/7532582/replies/19523548 http://m.getsatisfaction.com/topics/7532582 19523548 Allison Elmer responded to "Sync emails from Gmail to Gainsight/Timeline" 2018-05-15T13:44:51Z 2018-05-15T13:44:51Z Allison Elmer http://m.getsatisfaction.com/people/9647315 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11274031/ScreenShot2018-05-06at11.17.05AM_medium.png allison_elmer Any update on this? It's really difficult to encourage CSM adoption if they constantly have to leave Timeline to review communication. 1 http://m.getsatisfaction.com/topics/7532582/replies/19530489 http://m.getsatisfaction.com/topics/7532582 19530489 Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline" 2018-05-18T12:09:19Z 2018-05-18T12:09:19Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi,<br /><br />This functionality is one of our top priority and we are making progress on it. Implementing it requires a lot of infrastructure work and we are in the process of making those changes. I will post updates here once I have more clarity on the release dates.<br /><br />Thanks,<br />Nitisha 1 http://m.getsatisfaction.com/topics/7532582/replies/19656771 http://m.getsatisfaction.com/topics/7532582/replies/19530489 19656771 Steven Lewandowski responded to "Sync emails from Gmail to Gainsight/Timeline" 2018-07-24T11:14:43Z 2018-07-24T11:14:43Z Steven Lewandowski http://m.getsatisfaction.com/people/9200924 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11110689/photo_medium.jpg steven_lewandowski Those are great news. Really looking forward to it. Remember call speaking about it during last years Pulse. 0