http://m.getsatisfaction.com/topics/7546633 Customer ability to modify G360 reports 2018-09-14T19:09:01Z 2017-06-29T14:20:39Z 7546633 http://m.getsatisfaction.com/topics/7546633 7546633 Customer ability to modify G360 reports 2018-09-14T19:09:01Z 2017-06-29T14:20:39Z Tom Gerth http://m.getsatisfaction.com/people/7863061 https://www.gravatar.com/avatar/3de6e39914077f47956ac70143cf4b43?d=identicon&s=55&r=PG tom_gerth I've had some discussions with a few customers surrounding the new G360 feature. &nbsp;So far the feedback has been great but I have had one request that I thought I'd post here.<br /><br />The customer is hoping for the ability to edit the reports in the G360. &nbsp;The specific use case here is the hope that they can edit the report to look back 12 months instead of the 3 months that we currently provide.<br /><br />I understand that we own this data rather than have it living in the customer's org, but I'm curious to know if we may ever provide the ability for a customer to access the data on the fly for their own person uses?<br /><br />Thanks idea complete 5 6 5 comment http://m.getsatisfaction.com/topics/7546633/replies/18769376 http://m.getsatisfaction.com/topics/7546633 18769376 Melissa I responded to "Customer ability to modify G360 reports" 2017-06-29T16:31:30Z 2017-06-29T16:31:30Z Melissa I http://m.getsatisfaction.com/people/7627522 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10733664/M_Reinhart_LR[square]_medium.jpg melissa_i_7321356 It would be awesome if our personal Gainsight usage could be written to a MDA object that would could use to run our own reports or rules off of. Then we could manipulate the data however we'd like to show it and also fire CTAs based of usage - i.e. alerting the team manager if a CSM has been MIA in Gainsight. 4 http://m.getsatisfaction.com/topics/7546633/replies/18770312 http://m.getsatisfaction.com/topics/7546633/replies/18769376 18770312 Dan Ahrens responded to "Customer ability to modify G360 reports" 2017-06-29T22:36:14Z 2017-06-29T22:36:14Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens Hi Melissa,<br /><br />We actually can do this today! With the export to S3 capabilities of Bionic rules, we are able to write a rule in our instance of Gainsight that exports a data set to your S3 bucket which you can then import into an MDA table on your instance of Gainsight.&nbsp;<br /><br />We've already done this for a few customers and they really love it. You can contact your Gainsight CSM and they can help get this built out for you. Some of the work will be on our instance and some will be on your instance, but it's a pretty straightforward process. 1 http://m.getsatisfaction.com/topics/7546633/replies/18771997 http://m.getsatisfaction.com/topics/7546633/replies/18769376 18771997 Melissa I responded to "Customer ability to modify G360 reports" 2017-06-30T16:57:32Z 2017-06-30T16:57:32Z Melissa I http://m.getsatisfaction.com/people/7627522 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10733664/M_Reinhart_LR[square]_medium.jpg melissa_i_7321356 This is great news! &nbsp;I'll make sure to reach out to my CSM and work to get this implemented. 0 http://m.getsatisfaction.com/topics/7546633/replies/18784711 http://m.getsatisfaction.com/topics/7546633/replies/18769376 18784711 Elaine Cleary responded to "Customer ability to modify G360 reports" 2017-07-06T21:58:06Z 2017-07-06T21:58:06Z Elaine Cleary http://m.getsatisfaction.com/people/7407722 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10477080/Cleary(1)_medium.jpg ecleary_gainsightcom I had a customer try out this cool new approach to getting Gainsight usage data into a their environment; it's great except to make the process work it appears that you have to manually rename the file in the S3 bucket every week to remove the timestamp so that it will process properly. &nbsp;Has anyone found a way around this manual step? &nbsp; 0 http://m.getsatisfaction.com/topics/7546633/replies/19757394 http://m.getsatisfaction.com/topics/7546633/replies/18769376 19757394 Thomas Evans responded to "Customer ability to modify G360 reports" 2018-09-14T19:09:01Z 2018-09-14T19:09:01Z Thomas Evans http://m.getsatisfaction.com/people/9648689 https://www.gravatar.com/avatar/ed5fd7f6c84876420c44a795a9e8cd41?d=identicon&s=55&r=PG thomas_evans_3qfqwbqi0oprz We would love to be able to customize the reporting as well as establish recurring distributions and CTAs based on our own behaviors. 0