http://m.getsatisfaction.com/topics/7561928 Help your users set up their accounts 2018-10-12T19:04:14Z 2017-07-25T20:48:29Z 7561928 http://m.getsatisfaction.com/topics/7561928 7561928 Help your users set up their accounts 2018-10-12T19:04:14Z 2017-07-25T20:48:29Z Louise in Customer Support http://m.getsatisfaction.com/people/9207241 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11113117/Louise_bio_photo_medium.JPG louise_leck As the Administrator for your new RingCentral phone system, give users the&nbsp;<i>New User Setup</i> tutorial, a step-by-step guide available now for distribution to your&nbsp;organization. <b><u><a href="https://netstorage.ringcentral.com/guides/new_user_setup.pdf" rel="nofollow">Click here</a></u></b> to download the document.&nbsp; article 12 3 1 comment express setup, user guide http://m.getsatisfaction.com/topics/7561928/replies/19795644 http://m.getsatisfaction.com/topics/7561928 19795644 April Lansdown responded to "Help your users set up their accounts" 2018-10-09T17:37:58Z 2018-10-09T17:37:58Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown I can not get it to take any password that I put in on setting up my ring central acct<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7561928/replies/19795648 http://m.getsatisfaction.com/topics/7561928 19795648 April Lansdown responded to "Help your users set up their accounts" 2018-10-09T17:41:19Z 2018-10-09T17:41:19Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown I have read over the guide but it does not say what kind of password or how long and there is no green box beside it to help with guidelines on the password rules.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7561928/replies/19795663 http://m.getsatisfaction.com/topics/7561928/replies/19795648 19795663 Saadet - Community Support responded to "Help your users set up their accounts" 2018-10-09T17:51:02Z 2018-10-09T17:51:02Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey April, that's odd. It should show you what the requirements are.<br /><br />Do you have a screenshot? 0 http://m.getsatisfaction.com/topics/7561928/replies/19795898 http://m.getsatisfaction.com/topics/7561928/replies/19795648 19795898 April Lansdown responded to "Help your users set up their accounts" 2018-10-09T19:47:27Z 2018-10-09T19:47:27Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown <img alt="" name="" rel="" target="" title="" type="" value="" /><a href="http://" rel="nofollow">https://community.ringcentral.com/</a> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1755850/RackMultipart20181009-13938-1xh3b3p-image_inline.png?1539114433" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1755850/RackMultipart20181009-13938-1xh3b3p-image_inline.png?1539114433" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7561928/replies/19795908 http://m.getsatisfaction.com/topics/7561928/replies/19795648 19795908 April Lansdown responded to "Help your users set up their accounts" 2018-10-09T19:50:29Z 2018-10-09T19:50:29Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown It always turns the first box red I have tried numbers, letters, combination of both and my email address. It wont take any of them. 0 http://m.getsatisfaction.com/topics/7561928/replies/19795921 http://m.getsatisfaction.com/topics/7561928/replies/19795648 19795921 Saadet - Community Support responded to "Help your users set up their accounts" 2018-10-09T19:54:16Z 2018-10-09T19:54:16Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi April, here are the <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5766" rel="nofollow">Password and Pin Requirements</a></u></b> 0 http://m.getsatisfaction.com/topics/7561928/replies/19795923 http://m.getsatisfaction.com/topics/7561928/replies/19795648 19795923 Saadet - Community Support responded to "Help your users set up their accounts" 2018-10-09T19:55:14Z 2018-10-09T19:55:14Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Also, using your work email address, extension number, your name, company name, or any combination that has those things in it will not work 0 http://m.getsatisfaction.com/topics/7561928/replies/19801210 http://m.getsatisfaction.com/topics/7561928 19801210 April Lansdown responded to "Help your users set up their accounts" 2018-10-12T16:16:45Z 2018-10-12T16:16:45Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown I got my password to work. I download app and it said i had to get a code, sent for it&nbsp; and it was 30 min or so before I could get free to get the code and then it said the following: I resend it to get another one but it says service is temporarily unavailable.&nbsp; It also says don't close window.&nbsp; What do I do?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7561928/replies/19801216 http://m.getsatisfaction.com/topics/7561928/replies/19801210 19801216 Saadet - Community Support responded to "Help your users set up their accounts" 2018-10-12T16:19:30Z 2018-10-12T16:19:30Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi April, do you have a screenshot of the error message? Honestly, for things like this, it's best to contact Support Directly for assistance. 0 http://m.getsatisfaction.com/topics/7561928/replies/19801218 http://m.getsatisfaction.com/topics/7561928/replies/19801210 19801218 April Lansdown responded to "Help your users set up their accounts" 2018-10-12T16:20:48Z 2018-10-12T16:20:48Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown What number do I call to contact&nbsp; support? 0 http://m.getsatisfaction.com/topics/7561928/replies/19801223 http://m.getsatisfaction.com/topics/7561928/replies/19801210 19801223 Saadet - Community Support responded to "Help your users set up their accounts" 2018-10-12T16:23:58Z 2018-10-12T16:23:58Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift 888-898-4591, Option 3 0 http://m.getsatisfaction.com/topics/7561928/replies/19801456 http://m.getsatisfaction.com/topics/7561928/replies/19801210 19801456 April Lansdown responded to "Help your users set up their accounts" 2018-10-12T19:04:14Z 2018-10-12T19:04:14Z April Lansdown http://m.getsatisfaction.com/people/9814317 https://www.gravatar.com/avatar/64b4549c361cf14593c80dab5ab57261?d=identicon&s=55&r=PG april_lansdown thanks 0