http://m.getsatisfaction.com/topics/7567716 can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating. 2018-07-16T02:22:01Z 2017-08-04T04:17:43Z 7567716 http://m.getsatisfaction.com/topics/7567716 7567716 can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating. 2018-07-16T02:22:01Z 2017-08-04T04:17:43Z Wendy http://m.getsatisfaction.com/people/6918952 https://www.gravatar.com/avatar/2c1ce41a956e58690ae476865a40ff50?d=identicon&s=55&r=PG wendy_6613750 Have tried ringing support, but the wait time is too long.&nbsp; question complete 4 5 1 comment http://m.getsatisfaction.com/topics/7567716/replies/18852680 http://m.getsatisfaction.com/topics/7567716 18852680 Rav responded to "can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating." 2017-08-04T04:28:05Z 2017-08-04T04:28:05Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Wendy,<br /><br />The Send Forms to Send list cannot show a corrupted email and will not show 'good' emails that follow a corrupted one. &nbsp;If your list is blank and you know there should be emails waiting to be sent, then the first email is corrupt.<br /><br />When you exit Select Forms to Send, Reckon Accounts will delete only the first corrupted email in the list. &nbsp;You will need to enter and exit Send Forms to Email as many times as required until the last of the emails is displayed and all corrupted emails are deleted.<br /><br />A full guide is at: &nbsp;<a href="http://kb.reckon.com.au/issue_view.asp?ID=3757" rel="nofollow" target="_blank" title="Link http//kbreckoncomau/issue_viewaspID3757">Send Forms list is blank and there are no Payment Summaries to emai</a>l. 0 http://m.getsatisfaction.com/topics/7567716/replies/18852682 http://m.getsatisfaction.com/topics/7567716 18852682 Tanya responded to "can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating." 2017-08-04T04:29:27Z 2017-08-04T04:29:27Z Tanya http://m.getsatisfaction.com/people/9188937 https://www.gravatar.com/avatar/62b4bea5a437fae00c347d0941c8784b?d=identicon&s=55&r=PG tanya_emusska7rly6v Hi Wendy,<br /><br />I think the way I fixed it was to delete a supposedly corrupted email in the form queue. &nbsp;I didin't know which one but just deleted some until it worked (found this info on another thread here). &nbsp;Apparently even if one email is corrupted it won't even queue the rest. &nbsp;Do you have other items that appear in the to be emailed list? &nbsp;Good luck 0 http://m.getsatisfaction.com/topics/7567716/replies/19638453 http://m.getsatisfaction.com/topics/7567716 19638453 Our Family Health Care responded to "can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating." 2018-07-14T07:07:43Z 2018-07-14T07:07:43Z Our Family Health Care http://m.getsatisfaction.com/people/9724590 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298263/photo_medium.jpg our_family_health_care Is there any way to bulk delete all the forms to be emailed/sent?&nbsp; 0 http://m.getsatisfaction.com/topics/7567716/replies/19640966 http://m.getsatisfaction.com/topics/7567716 19640966 John G responded to "can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating." 2018-07-16T02:22:01Z 2018-07-16T02:22:01Z John G http://m.getsatisfaction.com/people/6355879 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10253931/SquBush_medium.jpg johngajewski_reckoncomau Hello Our Family Health Care,<br /><br />Welcome to the Reckon Community.&nbsp;&nbsp;<br /><br />The best way to clear your email queues is disconnect your email client from the internet and then process all the emails in your lists.&nbsp; These will sit in your email Outbox where you can delete them.&nbsp; Then reconnect your email client to the internet.<br /><br /><br />Hope this helps.<br /><br />regards,<br />John 0