http://m.getsatisfaction.com/topics/7577900 Block or Text 5 Digit Numbers 2018-06-14T16:40:31Z 2017-08-17T19:19:39Z 7577900 http://m.getsatisfaction.com/topics/7577900 7577900 Block or Text 5 Digit Numbers 2018-06-14T16:40:31Z 2017-08-17T19:19:39Z Zarios Hair Salon http://m.getsatisfaction.com/people/9124287 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11083561/ZariosLogo-blackonwhite-JPG_medium.jpg zarios_hair_salon I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a <a href="https://community.ringcentral.com/ringcentral/topics/unable-to-send-sms-to-a-5-digit-number/replies/18883830" rel="nofollow" target="_blank">reply</a> on: <a href="https://community.ringcentral.com/ringcentral/topics/unable-to-send-sms-to-a-5-digit-number" rel="nofollow" target="_blank">Unable to send SMS to a 5-digit number</a>. idea 20 13 17 comment http://m.getsatisfaction.com/topics/7577900/replies/18891894 http://m.getsatisfaction.com/topics/7577900 18891894 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2017-08-17T19:27:55Z 2017-08-17T19:27:55Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hello,<br /><br />I don't have a 5 digit number to test this with but have you tried <b><u><a href="http://ringcentr.al/2vYkM8k" rel="nofollow">blocking the number</a></u></b> according to these instructions? 1 http://m.getsatisfaction.com/topics/7577900/replies/18891893 http://m.getsatisfaction.com/topics/7577900 18891893 Zarios Hair Salon responded to "Block or Text 5 Digit Numbers" 2017-08-17T19:31:54Z 2017-08-17T19:31:54Z Zarios Hair Salon http://m.getsatisfaction.com/people/9124287 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11083561/ZariosLogo-blackonwhite-JPG_medium.jpg zarios_hair_salon I did block the number, however, when I entered the 5 digit number, the web portal inserted a 1 before the number. I will have to wait and see if the messages stop. 1 http://m.getsatisfaction.com/topics/7577900/replies/18891892 http://m.getsatisfaction.com/topics/7577900 18891892 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2017-08-17T19:33:23Z 2017-08-17T19:33:23Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Let me know how it goes! 1 http://m.getsatisfaction.com/topics/7577900/replies/18891891 http://m.getsatisfaction.com/topics/7577900 18891891 Zarios Hair Salon responded to "Block or Text 5 Digit Numbers" 2017-08-21T17:54:23Z 2017-08-21T17:54:23Z Zarios Hair Salon http://m.getsatisfaction.com/people/9124287 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11083561/ZariosLogo-blackonwhite-JPG_medium.jpg zarios_hair_salon Saadet,<br /><br />Got another text message from '25102' today. When I checked our blocked numbers, '125102' was still there in the list. I deleted it, and tried entering '25102' but, the webportal automatically added the '1'. 1 http://m.getsatisfaction.com/topics/7577900/replies/18891890 http://m.getsatisfaction.com/topics/7577900 18891890 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2017-08-21T18:48:43Z 2017-08-21T18:48:43Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Have you tried blocking it from the softphone itself as well?<br /><br />Let me know if it works!<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1638900/23438-1hmojzg_inline.png?1503341247" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1638900/23438-1hmojzg_inlinepng1503341247" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1638901/5306-9umhfw_inline.png?1503341317" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1638901/5306-9umhfw_inlinepng1503341317" /> 0 http://m.getsatisfaction.com/topics/7577900/replies/18891889 http://m.getsatisfaction.com/topics/7577900 18891889 Zarios Hair Salon responded to "Block or Text 5 Digit Numbers" 2017-08-21T19:03:27Z 2017-08-21T19:03:27Z Zarios Hair Salon http://m.getsatisfaction.com/people/9124287 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11083561/ZariosLogo-blackonwhite-JPG_medium.jpg zarios_hair_salon I'm not able to find a place in the app to block this number.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1638905/RackMultipart20170821-57520-1t2tfnk-Spam_inline.png?1503342192" /> 1 http://m.getsatisfaction.com/topics/7577900/replies/18895318 http://m.getsatisfaction.com/topics/7577900 18895318 Alan Thompson responded to "Block or Text 5 Digit Numbers" 2017-08-22T23:06:02Z 2017-08-22T23:06:02Z Alan Thompson http://m.getsatisfaction.com/people/9252189 https://www.gravatar.com/avatar/d1085f25e804e120077a7a388568590c?d=identicon&s=55&r=PG alan_thompson_etrkpuehq9bq9 Is there an update for this problem? There is no way we have found to block SMS Text spammers in the Ringcentral desktop app if the spammer's number contains 5-digits. Attempts to add them to the block list are rejected with a message that "extension numbers that cannot be blocked." Apparently, only numbers containing 6-digits or more can be blocked.&nbsp; 1 http://m.getsatisfaction.com/topics/7577900/replies/18895327 http://m.getsatisfaction.com/topics/7577900/replies/18895318 18895327 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2017-08-22T23:10:43Z 2017-08-22T23:10:43Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hello Alan,<br /><br />We don't have an ETA at this point. This is a fairly new feature request that has been presented to our Product team. Please <b>vote&nbsp;</b>´╗┐in the upper right-hand corner so that you will receive updates as they become available. 1 http://m.getsatisfaction.com/topics/7577900/replies/18913495 http://m.getsatisfaction.com/topics/7577900 18913495 Phil Glantz responded to "Block or Text 5 Digit Numbers" 2017-08-30T14:42:04Z 2017-08-30T14:42:04Z Phil Glantz http://m.getsatisfaction.com/people/9109564 https://www.gravatar.com/avatar/5265ada9ae484f47be12c46640037d9c?d=identicon&s=55&r=PG phil_glantz_crtv3w71j0r9g <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/block-sms-from-short-code" rel="nofollow" target="_blank">block SMS from short code</a>.</em><br /><br /> It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645).&nbsp; The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked".&nbsp; It doesn't work on the website either.&nbsp; It adds a 1 to the short code (178645). 1 http://m.getsatisfaction.com/topics/7577900/replies/19129645 http://m.getsatisfaction.com/topics/7577900 19129645 The Investment Center responded to "Block or Text 5 Digit Numbers" 2017-11-29T21:24:44Z 2017-11-29T21:24:44Z The Investment Center http://m.getsatisfaction.com/people/9412750 https://www.gravatar.com/avatar/ada7cd920e45b97d40f9c3082c3530ba?d=identicon&s=55&r=PG the_investment_center Is there any update to this issue.&nbsp; It's become a real problem for us.&nbsp; The 1 is inserted so you can not block or even send back a "stop" instruction. 0 http://m.getsatisfaction.com/topics/7577900/replies/19129651 http://m.getsatisfaction.com/topics/7577900/replies/19129645 19129651 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2017-11-29T21:26:22Z 2017-11-29T21:26:22Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Sorry, I haven't received any ETA on this request. I'll be sure to update this thread if/when I do! 0 http://m.getsatisfaction.com/topics/7577900/replies/19159946 http://m.getsatisfaction.com/topics/7577900 19159946 Saltysiak responded to "Block or Text 5 Digit Numbers" 2017-12-12T14:52:05Z 2017-12-12T14:52:05Z Saltysiak http://m.getsatisfaction.com/people/9430964 https://www.gravatar.com/avatar/0150be9a752b72eae58556782bf32759?d=identicon&s=55&r=PG saltysiak <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/feature-request-sms-messages-to-5-digit-numbers" rel="nofollow" target="_blank">Feature request: SMS messages to 5 digit numbers</a>.</em><br /><br /> Feature request to allow messaging to 5 digit numbers. If sending a message to an external number put OUT## infront of the 5 digits to route the call to the outside instead of thinking it is a local extension.&nbsp;<br />this feature would help remove the promotional messages or spam that a lot of users have. and it prevents just blocking the number from the gui 0 http://m.getsatisfaction.com/topics/7577900/replies/19183957 http://m.getsatisfaction.com/topics/7577900 19183957 Jasmine M responded to "Block or Text 5 Digit Numbers" 2017-12-21T17:15:40Z 2017-12-21T17:15:40Z Jasmine M http://m.getsatisfaction.com/people/8741265 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10938069/little_smaug_by_monyta-d4p0pra_medium.jpg testing_it <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/blocking-caller-id-less-than-3-5-digits" rel="nofollow" target="_blank">Blocking Caller ID Less than 3-5 digits</a>.</em><br /><br /> <ol><li>Account type: RC Office 20+</li><li>A&nbsp;brief description of the business : Retail Store</li><li>A&nbsp;high level description of the product or feature being requested: For example, customer would receive a caller with a single digit caller id (not an extension on his account). Like a caller ID that shows "1" which isn't a real call, but it can't be blocked it as it would block all the calls that come in. (all numbers have a 1 at the beginning when it hits the call log, so blocking 1 will block all calls).&nbsp;<br /></li><li>A&nbsp;typical use case scenario explaining how your business would use the feature. Number can be safely blocked&nbsp;so that they only receive calls from real people/customers, instead of all calls being rejected when (for example) the number "1" is blocked.<br /></li><li>Benefit&nbsp;of such feature: Customer can avoid calls that interrupt their business and receive calls only from actual clients.<br /></li><li>Include any related case number if applicable:&nbsp;05630491</li><li>Number of Users and/or Digital Lines: 101 extensions, 105 digital lines</li></ol> 0 http://m.getsatisfaction.com/topics/7577900/replies/19311462 http://m.getsatisfaction.com/topics/7577900/replies/18891891 19311462 Alber responded to "Block or Text 5 Digit Numbers" 2018-02-11T00:48:54Z 2018-02-11T00:48:54Z Alber http://m.getsatisfaction.com/people/9530960 https://www.gravatar.com/avatar/c5c0af789071498e30e278f0cf32dc3c?d=identicon&s=55&r=PG albert_bui Is there a work around to remove this default "1," from being added to your blocked number in your blocked list? 0 http://m.getsatisfaction.com/topics/7577900/replies/19314122 http://m.getsatisfaction.com/topics/7577900/replies/18891891 19314122 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2018-02-12T14:37:50Z 2018-02-12T14:37:50Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Alber,<br /><br />Sorry, I haven't found a workaround for this :/ 0 http://m.getsatisfaction.com/topics/7577900/replies/19433996 http://m.getsatisfaction.com/topics/7577900 19433996 Michael Jermyn responded to "Block or Text 5 Digit Numbers" 2018-04-02T22:53:08Z 2018-04-02T22:53:08Z Michael Jermyn http://m.getsatisfaction.com/people/9610242 https://www.gravatar.com/avatar/f9e93ced1ace555445a719b5bc20e007?d=identicon&s=55&r=PG michael_jermyn Has there been any fix to date with regards to receiving a text from a 5 digit number. Im really surprised since this is an obvious issue for months!!! Very frustrating&nbsp; &nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7577900/replies/19582770 http://m.getsatisfaction.com/topics/7577900 19582770 Cecile Glassy responded to "Block or Text 5 Digit Numbers" 2018-06-14T16:33:17Z 2018-06-14T16:33:17Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br />2018-06-14&nbsp; RingCentral -- We need directions for blocking SHORTCODES sending us an inundation of spam?&nbsp; <br /><br /><br />USE CASE:::&nbsp; They send these to all our site's main numbers daily, multiple times per day.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735493/RackMultipart20180614-99474-2e3kuy-shortextcodesSpammingUs_inline.jpg?1528993964" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1735493/RackMultipart20180614-99474-2e3kuy-shortextcodesSpammingUs_inlinejpg1528993964" /> 0 http://m.getsatisfaction.com/topics/7577900/replies/19582777 http://m.getsatisfaction.com/topics/7577900 19582777 Cecile Glassy responded to "Block or Text 5 Digit Numbers" 2018-06-14T16:35:50Z 2018-06-14T16:35:50Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Is there a way to just turn off receiving of ANY text messages for a subset of all our DID lines? 0 http://m.getsatisfaction.com/topics/7577900/replies/19582788 http://m.getsatisfaction.com/topics/7577900/replies/19582777 19582788 Saadet - Community Support responded to "Block or Text 5 Digit Numbers" 2018-06-14T16:40:31Z 2018-06-14T16:40:31Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmm....that I'm not sure about. You would have to ask one of our Support Technicians or an Engineer - hopefully they would know! 0